Customer Reviews for U-Haul Moving & Storage of Worcester

12,407 reviews

290 Belmont St   Worcester, MA 01604
(@ Shrewsbury, across from McDonalds and Peoples Bank)

(508) 752-7005

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 752-7005

290 Belmont St
Worcester, MA 01604
(@ Shrewsbury, across from McDonalds and Peoples Bank)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A+ experience

Tim Kelly 
Rating:
5.0

Excellent customer service

Osama Abdelgadir 
Rating:
5.0

Customer did not leave a comment.

Sarah Ponder 
Rating:
4.0

The staff was great! The place was really clean. The only problem I had was that the rent kept going up, and up, and up , and up again. I understand with inflation life gets more expensive. But I had the same room for all my stuff and nothing changed but the price. So yeah keep a consistent price like. I should be paying the same amount a money the day I start paying and the day I stop paying should be the same price. Work on that!

deanna paladino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Rudge 
Rating:
5.0

Customer did not leave a comment.

Melanie Fortin 
Rating:
5.0

Customer did not leave a comment.

Nicole Febles 
Rating:
5.0

Customer did not leave a comment.

Kurt Blacker 
Rating:
5.0

I could not see the inside of the truck as it was dark upon pickup. But the service in obtaining the truck in Worcester was excellent. However, upon return of the truck to the Fall River location, horrible service!!! I will never return. I was charged unlawfully $25 for a water bottle being left in the car. Only bags of clothing were transported in the truck and removed in less than 24 hours. We never ate in the truck! We never caused debris or dirt of any kind in this truck! You need to close this establishment -- it's scamming customers. I will pursue a complaint for action and remedy.

Deborah Avant 
Rating:
5.0

Syndy and the gentian who checked me in upon return were great. Very helpful, knowledgeable and friendly!

Kimberly Waldron 
Rating:
4.0

Customer did not leave a comment.

Joshua Gray 
Rating:
5.0

The truck we had had a “squeal” noise whenever you were going a speed over 60 mph. Couldnt locate it to stop it.!! It was very annoying when you were traveling 3 days cross country…!! We got into rain which seemed to help make it stop….

Mona Simpson 
Rating:
4.0

I think there should be more staff because there are a lot going over there and only two will be serving and there is a queue.

samuel okai 
Rating:
5.0

Employees had a wonderful attitude and great chemistry. Made my day to interact with nice people.

Jonathan McManus 
Rating:
5.0

Customer service was excellent

Killey Marderosian 
Rating:
5.0

Clean truck

luis rodriguez 
Rating:
5.0

Good job

bryan rivera 
Rating:
5.0

Amazing friendly staff. From pickup to dropoff everything went super smoothly. Great team

Joseph Rugar 
Rating:
5.0

Customer did not leave a comment.

Mia Garcia 
Rating:
5.0

Can’t think of anything

James Hennessey 
Rating:
5.0

Staff was awesome, very accommodating. Place was clean and equipment was in good working order. Great overall experience!

Tyler Alcock 
Rating:
5.0

The staff at this place were awesome! Even though they were super busy (two employees called out 30 minutes before opening), they worked extra hard to help me get my car on the trailer and get on the road to start my cross-country journey. Special thanks to Sebastian, Daquan, and Cindy for going above and beyond to get me on my way!

Adam Bergeron 
Rating:
4.0

The truck was so loud to drive on the highway. The noise was ridiculous. My experience was fine with customer service. Just the truck itself the driver door didn’t close unless it was slammed shut. Must be old - time to Move it along….

Bob Knittle 
Rating:
5.0

Truck was old

Anthony Leto 
Rating:
5.0

Customer did not leave a comment.

Dawn Grenier 
Rating:
5.0

Great friendly team quick and efficient

Joey Rugar 
Rating:
4.0

Customer did not leave a comment.

Brigitte Bartocha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Richard 
Rating:
5.0

Customer did not leave a comment.

zhengping shang 
Rating:
5.0

Customer did not leave a comment.

CHARLES APPIAH 
Rating:
4.0

Customer did not leave a comment.

Phoebe Johnson Wildfeuer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamama Elliott 
Rating:
3.0

The car was extremely dirty, with all the over being very unclean. It's unacceptable to deliver a car to a customer without cleaning the backside, as it could potentially harbor bugs that might damage furniture or items being moved from one place to another.

Ahmed Metwaly 
Rating:
5.0

Same comment as above but also impressed with how large/busy it was.

Rick Gould 
Rating:
5.0

the staff overcame poor network connectivity and served the customer well. The whole time maintaining a positive attitude.

John Hasler 
Rating:
3.0

Truck was clean but they forgot to give me the keys and wasn’t able to do my assignment drove back to the U-Haul and they still charged me

Allan Busuulwa 
Rating:
5.0

Customer did not leave a comment.

Dennis Rumardo 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Carlson  |  Overall Experience 
Rating:
5.0

Excellent customer service

Osama Abdelgadir 
Rating:
5.0

Customer did not leave a comment.

Mark Schultz 
Rating:
3.0

Picked up the truck With a full amount woke up In the morning turned on truck had less gas smh

sandra monero 
Rating:
5.0

Customer did not leave a comment.

PETER ALLARD 
Rating:
5.0

The employee's were all friendly and helpful.

Cynthia Smith 
Rating:
4.0

Customer did not leave a comment.

antonio guzman 
Rating:
5.0

Customer did not leave a comment.

Hannah Longey 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Carlson 
Rating:
5.0

Quick and accomodating service!

Colin Murphy 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Chavarria 
Rating:
5.0

Customer did not leave a comment.

John Claypool 
Rating:
5.0

Customer did not leave a comment.

Wyatt DeLomba 
Rating:
5.0

Customer did not leave a comment.

David Figueroa Nieves 
Rating:
5.0

I will recommend to my friends and family

KENDRA EBSON  |  First Impressions 
Rating:
5.0

Nothing

YOLANDA VILLALONGO 
Rating:
4.0

Customer did not leave a comment.

Marc Dyer  |  Overall Experience 
Rating:
5.0

"Experience exceptional customer service and you won't be disappointed. Give it a try!"

Nehemiah Wanjiku 
Rating:
5.0

Customer did not leave a comment.

Leroy Marshall 
Rating:
5.0

Muy rápido

VICTOR ACEVEDO 
Rating:
5.0

Excellent customer service!

JEAN LAWES 
Rating:
5.0

Customer did not leave a comment.

Mihail Bocka 
Rating:
5.0

Great customer service both ways! Brought a motorcycle back in an open trailer. Worked great! Thanks guys!

Patrick Griffin 
Rating:
5.0

Nice lady at the front desk. Very helpfull.

Felix Familia 
Rating:
5.0

Customer did not leave a comment.

Lisa Desrosiers 
Rating:
4.0

Customer service was great the truck can use lots of work

Arlene Andrade 
Rating:
5.0

Customer did not leave a comment.

Daniele Nanni 
Rating:
4.0

Customer Service at this location was excellent. Adrian was very helpful. He explained everything and was professional and friendly.

Juanita Loubier 
Rating:
5.0

Customer did not leave a comment.

GREGORY BORBAS 
Rating:
5.0

People is nice

Elvin Colon 
Rating:
1.0

Stupid drop off did not work got charged 150 for 9 miles

Joshua Roberts 
Rating:
5.0

Customer did not leave a comment.

Junior Demaret 
Rating:
5.0

Customer did not leave a comment.

JERRY PAGAN  |  Overall Experience 
Rating:
3.0

Cab of the truck was not cleaned to good

RANDY WALKER 
Rating:
5.0

Everyone there was amazing thank you!!!

Yeritza Gracia Rivera 
Rating:
5.0

The hitch was installed in a very timely and professional manner. Thank you

Jim Kerxhalli 
Rating:
1.0

Tell the customer they need a 2 inch ball to rent trailers from you instead we show up with a bigger one and have to spend another $53 to buy one maybe rent one to the customers. Dean manager Sebastian yard manager was rude yelling at me, and I would never go back to U-Haul again.

KEVIN FEEN 
Rating:
5.0

Nothing - staff was very attentive and helpful.

Michael Ohl 
Rating:
4.0

Equipment was pretty old and beat up. Engine light came on during rental.

David Beckett 
Rating:
3.0

Customer did not leave a comment.

delcio santiago 
Rating:
5.0

I’ve used this location before. They are very professional and organized. They are courteous and friendly. Will definitely use this location again and will recommend to others.

Diane Webster 
Rating:
5.0

Customer did not leave a comment.

John Bernier 
Rating:
5.0

People working there very friendly and helpful. Thank you.

herolind flamuraj 
Rating:
5.0

Outstanding, Installed hitch as described in a reasonable amount of time in spite of an impending blizzard where they squeezed me in prior to the storm. Major thank you for that.

Joseph Bieniecki 
Rating:
5.0

Customer did not leave a comment.

ASEEM AGRAWAL 
Rating:
4.0

Customer did not leave a comment.

Eric Sanders 
Rating:
5.0

Very easy process from beginning to end. Staff was super friendly and helpful.

Diane Conti 
Rating:
5.0

Customer did not leave a comment.

rick coston 
Rating:
5.0

MORE COUNTER STAFF

Michael Dalbec 
Rating:
5.0

v good

Abdulhaleem Alasmi 
Rating:
5.0

They were very friendly, very quick and did what was needed. It was a very good experience.

Paul Mahoney 
Rating:
5.0

Fast friendly service great team & leader

Joey Rugar 
Rating:
3.0

Customer did not leave a comment.

Smith Yeboah 
Rating:
4.0

The build up of snow was not removed from the roof and all of it came flooding down on the windshield when i stopped almost taking off the windshield wipers and scaring me. Thankfully I had come to a complete stop or it could have caused and accident

Matthew Shouse 
Rating:
5.0

Customer service was excellent.

Sharon Young Dunn 
Rating:
5.0

Customer did not leave a comment.

Charles Price 
Rating:
5.0

Customer did not leave a comment.

Javier Montanez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED MOHAMMED  |  Overall Experience 
Rating:
5.0

Super friendly fast & efficient. Great team over there. I will definitely highly recommend

Sasha Rugar 
Rating:
5.0

Customer did not leave a comment.

Kyle Sylvester 
Rating:
5.0

Customer did not leave a comment.

JOSE CLAROS 
Rating:
5.0

In n out very quickly, i arrived at 7am n was on the way in less than 15 minutes. Loved it 😁

Paul L Keating 
Rating:
4.0

Customer did not leave a comment.

dawne George 
Rating:
5.0

Customer did not leave a comment.

Peter Barclay 
Rating:
3.0

Customer did not leave a comment.

Blake Waller 
Rating:
5.0

That’s was very nice

Junior Demaret 
Rating:
5.0

Customer did not leave a comment.

KWADWO KUSI 
Rating:
5.0

Customer did not leave a comment.

paula evans 
Rating:
5.0

Drop off was easy. Thx

Juan Santana 
Rating:
5.0

Customer did not leave a comment.

Nicholas Seymour 
Rating:
5.0

Excellent customer service. All staff are nice, friendly and helpful.

Osama Osman 
Rating:
3.0

Whatever is used on your doors to help them slide comes off on my furniture and clothing. Very frustrating. It’s a red substance and it’s on the doors in globs.

Jessica Brosnihan 
Rating:
5.0

Customer did not leave a comment.

WILFREDO QUINTANILLA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA CORBEIL  |  First Impressions 
Rating:
5.0

Thank you Grazie

Yllson Haxhi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Mattioli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

My Lan Nguyen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teddy Hutchful  |  First Impressions 
Rating:
5.0

Great service

DEVANTE PROCTOR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA GAMBLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hans Ericson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sotirios georgiadis  |  Overall Experience 
Rating:
5.0

You all were terrific, helpful, friendly and thearal, I'd definitely appreciate all of you and will for sure be back again someday if l ever need storage and or a rental vehicle again, three thumbs up 👍👍👍

Christine Robinson  |  Overall Experience 
Rating:
5.0

Very nice facility

John Goins  |  Overall Experience 
Rating:
5.0

I also rented a UHaul from the location on Belmont St Worcester and the men at that location were awesome! Very professional and friendly. I have rented many trucks from U Haul and this was by far the best experience I have had!! Great job!!

Marcy Fasano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jorge Santiago  |  Online Move In 
Rating:
5.0

I needed a truck rental for September 31, 2023 and a self storage space for a short period of time. I discussed the above requests with the U Haul staff in Shrewsbury street. What made an impression was that the staff in general were very indifferent to my requests, with the exception of an employee named Adrian. Adrian's approach was very human and his maximum predisposition for finding a solution. Adriani found a solution for me in the multitude of requests.

Yllson Haxhi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND SMITH  |  Overall Experience 
Rating:
2.0

I was charged for another month even though I cleared the unit out before the payment was due

Robert Hill  |  Overall Experience 
Rating:
5.0

Adrian was great, kind and helpful!

ERIN MAYO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Mongada  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carlos Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIN MAYO  |  First Impressions 
Rating:
5.0

The employee's were all very considerate and helpful. Especially the gentleman who helped me with setting up storage unit.

Barbara Ward  |  First Impressions 
Rating:
5.0

Helpful associates and movers. Clean well maintained facilities

CHARLES ROSEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney Archambeaolt  |  Overall Experience 
Rating:
3.0

There were several nails sticking down from the ceiling in the unit that could have caught on my belongings.

Nicole Robinson  |  Overall Experience 
Rating:
2.0

There were nails sticking down from the ceiling in the unit, which could have damaged my belongings.

Nicole Robinson  |  First Impressions 
Rating:
3.0

"24hr access" is a loaded statement. You can't open the roll up doors until 7am. The rodent problem in that building needs attention. I had clothing chewed up and feces in boxes. I was a 9yr tenant there and couldn't wait to GET OUT.

RONALD PASQUALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Leveillee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D'Amico  |  Overall Experience 
Rating:
5.0

Very good professional service

Anthony Savushkin  |  Overall Experience 
Rating:
3.0

the facility did not find my online reservation and information I had already provided, so had to go over all of it again. they assigned me a different unit than I was told online with different access codes and access. not a big deal in the longrun, but very much slowed me down and was an incovenience

Michael D'Amico  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juanita Mandanna  |  Overall Experience 
Rating:
5.0

I MOVE OUT ON MAY 9TH 2023,

Esther Obeng   |  Overall Experience 
Rating:
5.0

Very helpful, haven a person in storage facility where the units are .. All questions where answered . Very pleased with security measures as we thanks to all who had a hand in an abomination... Rosemary Rosario

Rosemary Rosario  |  First Impressions 
Rating:
3.0

My things were in your storage facility for about six years or so. At least, I should have gotten some sort of discount

DOROTHY SAVICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando Davila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizbeth Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clecher Ahiagbor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita Mandanna  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YUET CHANG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard Demarais  |  Overall Experience 
Rating:
5.0

Samantha was really knowledgeable and so helpful!

Lisa meri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Stgeorge  |  Online Move In 
Rating:
5.0

Very professional respectful understanding wonderful customer service

isabel rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Leveillee  |  First Impressions 
Rating:
5.0

The service is fast, the staff are very nice and helpful.

FANTA BAMBA KOUASSI  |  First Impressions 
Rating:
5.0

No complaints

Michelle Antwanet Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES SACKS  |  Overall Experience 
Rating:
4.0

Saved our bacon w piece we could not get into third floor apartment. Belmont Ave. folks in Worcester MA made it happen. High marks!

Crompton Burton  |  First Impressions 
Rating:
5.0

There were some issues with the online order retaining my information but Adrian Reyes delivered above and beyond customer service. If I could give 6 stars I would

Marlon Matthews  |  Online Move In 
Rating:
2.0

I arrived at the storage unit after moving all day (using uhaul truck). The facility was not accessible, all doors said "out of service". After waiting 2 hours and speaking to other managers, it was determined that the facility would not open. I never received a call back from the manager and had no option but to leave the rented truck (now 2 hours late for drop off) with all of my belongings inside. My boyfriend had to take time out of his work day the next morning to go into uhaul when they first opened. At that time there still wasn't anybody to help with the facility and I was being charged an extra day. (Thank you to the nice girl who noted our account of the several failed contacts and had the fees waived). I never got a call back and has to go back and unload the truck at 630pm the next day with no help (movers helped the prior day)

Cathleen ramsdell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gene guinard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Gonyea  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Barry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joan Constantinou  |  First Impressions 
Rating:
5.0

Best storage facility I have ever seen!! The facility was so amazingly clean you could eat off the floor. The staff was incredibly helpful and went way and above the call of duty. I definitely will recommend to family and friends. Thank you for an incredible experience!!!

Charles Grueser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON LOMBARDI  |  First Impressions 
Rating:
4.0

A lot of rodents but overall super secure

Kiesha Watson  |  Overall Experience 
Rating:
5.0

Adrian Reyes was amazing, went above and beyond to help me find the perfect unit !

nigel paine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yola Bazile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellie Lanciani  |  First Impressions 
Rating:
5.0

I am happy and very grateful for their service and also that they gave me the confidence to be part of their leadership and their skill in their work. The beautiful way of each of the employees fills me with satisfaction and pride that many people have to be everywhere in the same way and the same quality all over the world wherever and wherever

RANDY PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MORENO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA GAMBLE  |  First Impressions 
Rating:
5.0

Having my things here at the uhaul storage center was very convenient. I place is neatly packed and spacious. Every time I had an interaction with the staffs, they were very helpful and friendly. I had great experience here. Thank you Uhaul. I will totally recommend this to others in need.

DECONTEE ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shierly Gaytan  |  First Impressions 
Rating:
5.0

The staff was very helpful, courteous, and professional. The storage facility and rental van were clean and well maintained. All of this made our move less stressful and we will not hesitate to continue to be a return customer. Thank you.

Christopher Smith  |  First Impressions 
Rating:
5.0

Literally the Belmont st location has the best staff, they take care of their customers and it’s a really nice feeling

Kathleen Lasley  |  First Impressions 
Rating:
5.0

He wa very helpful and kind.

Maranatha Falaise  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina Riopelle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kermit Sharp  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

RONALD PASQUALE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Mazzola  |  Overall Experience 
Rating:
5.0

Adrian was great. Professional and helpful every step the entire duration of my rental storage. Need more employees like him.

George Hall  |  Overall Experience 
Rating:
3.0

Over all Since I got my uhaul has been a inconvenience for my move to Mass from Maryland everything started to come together once I met Nicole and Gandy at the uhaul office in Salisbury MD then the drive was shifty because something was wrong with the steering wheel and the front end sub. OverAll my experience was horrible but I am patient when it comes to customer service and The uhaul office in Worcester MA went above and beyond for me and I great whole heartedly appreciate it.

Bryana Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

breandalis zaragoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto Rivera  |  Overall Experience 
Rating:
5.0

Customer service was second to none

Jose Lopez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Boyd  |  First Impressions 
Rating:
1.0

I’ve called before to tell you that you have the wrong person associated to this account. Call Lisa and ask her what her email address is because this is not her email and I am not Lisa Jayne G.

Lisa Jayne Gibouleau  |  First Impressions 
Rating:
5.0

Lovely people

Ellen Mandizadza-Heitzman  |  First Impressions 
Rating:
4.0

More staff needed at Shrewsbury St. U-haul office---especially Saturday mornings! Lines terribly long and slow. . .

kaarina ham  |  Overall Experience 
Rating:
5.0

Excellent facility to access. Excellent dealing with staff over tue 10 years i rented. Would recommend for sure.

JAMES COVELLO  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sonia Fuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Spring  |  Overall Experience 
Rating:
5.0

I lovet

breandalis zaragoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hudson  |  Overall Experience 
Rating:
1.0

My unit was rented long term. Hadn’t been in it for several years. I lost over 80% of my stored items to water damage and mice crap and nests.

BRIAN R DORSEY  |  Overall Experience 
Rating:
5.0

On what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodating

Brenda McGee  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TRANG HOANG  |  First Impressions 
Rating:
5.0

It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all

Elaine Blair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jane palermo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Davie  |  Overall Experience 
Rating:
2.0

Late fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.

vincent nyakanini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Ehmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN MCCARTHY  |  Overall Experience 
Rating:
4.0

A little more specific map with streets of where to enter the parking lot would have been helpful for me

Leah Rothstein  |  First Impressions 
Rating:
5.0

Costomer service perfect, storage facility clean and above services went well.

esther stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenny ramos  |  Overall Experience 
Rating:
5.0

ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!

Sharon Bullens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kaarina ham  |  First Impressions 
Rating:
5.0

The Staff there is very friendly and knowledgeable. I have used you in past and will not go anywhere else in future. Your' rates are best too ! Also the ability to call and have a person answer phone is huge. You guys(and gals) are great ! Larry Allen

Lawrence Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Smith  |  Overall Experience 
Rating:
5.0

No complaints about the facility at all, except for the periodic increases in rate. The facility was everything I expected it to be and everything I wanted from the place. I left ONLY because they are jacking up their rates again. An excellent facility for its purpose.

john hickey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vignesh Narayan Hariharan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Bruce Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Davie  |  First Impressions 
Rating:
5.0

Amazing customer service. Will definitely be using them again.

daniel molina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany richardson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Speer  |  Online Move In 
Rating:
3.0

The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).

Lauri Spragins  |  Online Move In 
Rating:
1.0

It was a horrible use of self service. I'd appreciate a callback to provide information about improvements that would make it better for another. It was NOT ready, in fact the office did not know anything about it. I was supposed to be refunded as they proceeded to charge my husband's card. I can be reached at 508-864-3487. Mary

Mary Brytowski  |  Online Move In 
Rating:
5.0

Great team

ROBERT STAGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vignesh Narayan Hariharan  |  First Impressions 
Rating:
3.0

I would like it if the storage facility can be open 24 hours. One day I came there after 10pm and it was closed and no access until the morning. I was not informed of the hours when I purchased a storage unit.

Addie Marshall  |  Overall Experience 
Rating:
5.0

Great Experience and Harry Sisco was excellent with Customer Service and Unit Availability! Great Overall Experience from Start to Finish!!

Jesse Milton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Runzi Gao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kari Klingsporn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce portlock  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Annabel Pacheco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hudson  |  First Impressions 
Rating:
5.0

The staff was very professional and nice.

Marie Dorsainville  |  First Impressions 
Rating:
5.0

I will use U-Haul for my future moving needs. The moving help Mach Moving, that they referred me to was excellent five stars! They showed up on time, we're very accommodating and professional.

Nicole Flury  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROLINE ROCHE  |  Overall Experience 
Rating:
5.0

Had a great experience.

Marian Ndille  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arcadia New England  |  First Impressions 
Rating:
5.0

Very friendly staff and great sercvice

Rafael Lazo  |  First Impressions 
Rating:
4.0

Girl at front of store was very professional and courteous.

Richard Crockett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Barboza  |  Overall Experience 
Rating:
5.0

Good customer service

JULIUS MANNINGS  |  First Impressions 
Rating:
1.0

Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

STACEY BENNETT  |  First Impressions 
Rating:
5.0

Everything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!

OWEN DAVIS  |  Overall Experience 
Rating:
5.0

My overall experience was excellent. The only complaint, I have, is there was about $100.00 worth of paper products ruined by mice and their urine/fecal matter.

Jill Marie Nelson  |  Overall Experience 
Rating:
5.0

I just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don’t know if I could have done it without him. Thank you and God Bless

Asia Flint  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OWEN DAVIS  |  First Impressions 
Rating:
3.0

UHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.

Jennifer Gallivan  |  Overall Experience 
Rating:
5.0

Please let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your company

Asia Flint  |  First Impressions 
Rating:
4.0

We left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.

Larry Flowers  |  Overall Experience 
Rating:
3.0

It was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn’t lock it once I opened it. I needed up leaving for that reason.

Rivka Lipschitz  |  Overall Experience 
Rating:
1.0

The Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.

Johanna Lolax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELSON VAZQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Rivera  |  First Impressions 
Rating:
4.0

I had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.

Jane Chaponis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Foley  |  Overall Experience 
Rating:
4.0

I was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn’t with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364

Randy Applin  |  Overall Experience 
Rating:
4.0

Secure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lot

jason kraku  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy Piche  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jannise Seda  |  Overall Experience 
Rating:
5.0

Great place fast friendly and professional

Robert Egan  |  Overall Experience 
Rating:
5.0

Staff They are very friendly and expect everything we ask I’m very please

Angel Santiago  |  Overall Experience 
Rating:
2.0

I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKED

Shawn Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jannise Seda  |  First Impressions 
Rating:
2.0

The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic things

Nicole Pechinis  |  First Impressions 
Rating:
4.0

I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.

William Kadish  |  Overall Experience 
Rating:
2.0

The store mánager.she.no good.

Salvador Acevedo  |  Overall Experience 
Rating:
2.0

The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.

GERMAN SALAS  |  Overall Experience 
Rating:
5.0

I was very happy with customer service at the facility!! Thank you for everything!!

Deborah Whittle  |  Overall Experience 
Rating:
5.0

The best storege ever

bianka lara  |  Overall Experience 
Rating:
5.0

Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.

Kwaku Aidoo  |  First Impressions 
Rating:
5.0

Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'

CHARLES SAFFORD  |  Overall Experience 
Rating:
2.0

After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!

HEATHER KENDALL  |  Overall Experience 
Rating:
5.0

Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.

Evelyn Gaines  |  Overall Experience 
Rating:
5.0

A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!

MARY JEANNE BYRNES  |  Overall Experience 
Rating:
5.0

Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!

Kim Scarborough  |  Overall Experience 
Rating:
4.0

Rented a few months, nothing of note occurred and was pretty secure.

ryan lee  |  Overall Experience 
Rating:
5.0

I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.

Penny Pearson  |  Overall Experience 
Rating:
5.0

The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental

William Kadish  |  First Impressions 
Rating:
5.0

Very helpful,answered all my question

Raymond Lamontagnetain  |  Overall Experience 
Rating:
1.0

This was by far the worst customer service experience of my life.

Cara Philbin  |  Overall Experience 
Rating:
5.0

Pleasant experience!

Anne Diresta  |  Overall Experience 
Rating:
3.0

Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.

Eulogio Valdes  |  First Impressions 
Rating:
5.0

Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!

Suzanne DeMichele  |  Overall Experience 
Rating:
3.0

I had difficulty about my card I was not explain a lot about the credit card. They didn’t check the truck in the back before because the first truck had a very bad odor 2 truck didn’t have equipment.

janasha mcconner  |  Overall Experience 
Rating:
5.0

Great experience

NANCY BAPTISTE  |  Overall Experience 
Rating:
3.0

Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price

dale kline  |  Overall Experience 
Rating:
5.0

Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.

Eric Carpenter  |  Overall Experience 
Rating:
5.0

Great people

Stacey lacourse  |  First Impressions 
Rating:
5.0

Every thing went smoothly.

Michael Paris  |  Overall Experience 
Rating:
5.0

We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!

Suzanne DeMichele  |  Reservation 
Rating:
3.0

It was Ok.

Hector Zamalloa  |  Reservation 
Rating:
5.0

I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.

Peter Bikowski  |  Overall Experience 
Rating:
1.0

I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.

william burrell  |  Reservation 
Rating:
4.0

Ok

Robert Staines  |  Overall Experience 
Rating:
5.0

Office needs a assign that states next person in line or line starts here

jose rivera  |  Overall Experience 
Rating:
4.0

Great Service

Joseph Rice  |  Reservation 
Rating:
4.0

A little expensive compared to other storage prices

ROSEMARIE MALDONADO  |  Overall Experience 
Rating:
5.0

This was my second time with U Haul very friendly and helpful will use again

dean stroud  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

heather reddick  |  Overall Experience 
Rating:
5.0

Thank you for your service.

Yolanda rivera  |  Overall Experience 
Rating:
5.0

Was very convenient and clean. Only con, was a bit pricey for me

KAYLEE HILL  |  Overall Experience 
Rating:
4.0

Kj

JOSEPH OGRADY  |  Overall Experience 
Rating:
4.0

Easy process

Karl Badu  |  Overall Experience 
Rating:
4.0

All ok.

fabio barison  |  Overall Experience 
Rating:
5.0

This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family

Saskia Martinez  |  Overall Experience 
Rating:
5.0

Very good

yimmy brito  |  Overall Experience 
Rating:
2.0

Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip off

kimberly linfield  |  Overall Experience 
Rating:
4.0

No issues with the storage

Norma Robertson  |  Overall Experience 
No reviews have been submitted for this location.

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