Customer Reviews for U-Haul Moving & Storage of Wooster Square

1,062 reviews

83 Water St   New Haven, CT 06511

(203) 936-6913

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(203) 936-6913

83 Water St
New Haven, CT 06511

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks for your service

Eddie Martinez  |  Overall Experience 
Rating:
5.0

Great facility!!!

Orlando Velez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason Kelly  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAMUEL RATCHFORD  |  Overall Experience 
Rating:
5.0

Tiffany is great listener and knowledgeable. She listened to what we need . I recommend Tiffany customer service experience to my family and friends .

celina hudson  |  First Impressions 
Rating:
5.0

Tiffany is an excellent communicator. Her professionalism, diligence, and attention to detail are remarkable. Will highly recommend because of her leadership!

Karen Holt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Nguyen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Westerman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald Mcneil  |  First Impressions 
Rating:
1.0

You need better workers and we're better attitudes

daniel lopez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREW DEBOSE  |  Online Move In 
Rating:
3.0

Both garage doors was not working so we had to go around the walkway and it took us a lot longer to put our stuff in storage. Other than that you’re a customer service and manager Was very professional and courteous. Thank you.

sandra williams  |  First Impressions 
Rating:
3.0

The Customer service people were excellent. When we were unloading, the door stopped working and we had to go around up the walkway to put our stuff in storage. It took us a lot longer, but we made it work. That was the only problem.

sandra williams  |  Overall Experience 
Rating:
1.0

I fell into hard times and was unable to keep up with my unit payments which ultimately led to U-Haul putting my stuff up for auction. I think it’s awful how you can take advantage of someone who has fallen on hard times and sell off all of there belongings including personal belongings. I would never do business with U-Haul again and I will be sure to give nothing but bad reviews anytime I can

joe jeremia  |  Overall Experience 
Rating:
2.0

The floors on the back side of the building needs to be redone, need bigger carts for moving items, and better pricing

Darnita Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew McLaughlin  |  Overall Experience 
Rating:
5.0

Thank you so much for being available and my time of need and for convenient pricing!

cara davenport   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yajaira Harrell  |  Overall Experience 
Rating:
5.0

Very professional and helpful

Edwin Torres  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

omar awad  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Marcus Walters  |  Overall Experience 
Rating:
5.0

Your customer service was excellent. I dealt with Jessica directly. She was amazing. She took her time and explained everything to me! The other two reps., were also very nice. I would definitely recommend U- Haul to anyone! Loved the service. Oh, they also let me stay until my ride came and they were closing.

Aaliya Wali  |  First Impressions 
Rating:
4.0

The facility and process to move in was smooth, including loading bays, security systems, easy to navigate, and the space is clean. I do think there should be a few more package carts available in the facility. It took us a while to locate them and we only found two. Unless there were more elsewhere, which didn't seem clear or they are stored elsewhere after office hours.

Rowan Heyse  |  Online Move In 
Rating:
5.0

Very convenient location and very accessible storage compartments

irving arocho  |  First Impressions 
Rating:
1.0

me hubiera gustado retirar mis cosas antes desde el principio fueron un problema con el servicio y su política de cobro pésima te cobran el mes completo a pesar de solo usar un día luego de la fEcha

Leydi Sime  |  Overall Experience 
Rating:
1.0

The elevator broke down for over an hour. Tired another one and that only went down and not up. I asked for help to find my storage and none was provided. Morning staff is very rude.

Nikona Wright  |  First Impressions 
Rating:
5.0

Tiffany is the best!

DANTE GENNARO  |  First Impressions 
Rating:
5.0

The storage unit was clean and the staff was friendly and professional.

pascal volberg  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ISAAC CRUZ  |  Overall Experience 
Rating:
5.0

I was homeless for a month. Originally from bpt. On Nov 29 I moved my stuff into storage at water st(one way free month of storage at water st location. On Dec 15th I rented a van and moved my stuff outta storage into a residence hence no charge for storage. I'd recommend this facility and it's helpful services to all. No bugs, vermin, climate controlled and readily accessible. Thanks again for helping me secure my belongings 😎

Mariano Rodriguez  |  Overall Experience 
Rating:
5.0

Im very please with the manager who take care me she was very professional and polite ty

Maximino Carrero  |  First Impressions 
Rating:
5.0

Thank you for keeping my belongings secure for over a year!

Christopher Spencer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cassandra richards  |  Overall Experience 
Rating:
4.0

Some hidden fees but not too exorbitant. Wish they'd explain cosigner for storage prior to arrival as I was scrambling to find a reference in front of personnel who demanded that info. Overall I accomplished my moving and storage in a timely basis so I'd give it 4.5 outta 5 stars

Mariano Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEVIN MULHARE  |  Overall Experience 
Rating:
4.0

There needs to be more moving carts and a wider access point from the load in/out bays to the units on the lower level. It’s possible that the wider door which is apparently being used for construction will become just that. This is my third time using this storage, it’s pretty great overall.

Daniel Bevan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquitta Tell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arnold Del Rosario  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hamsa Suresh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD HENYO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Schaab  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle evered  |  Overall Experience 
Rating:
5.0

The woman in the office was very nice and friendly.

Cynthia Leonard  |  First Impressions 
Rating:
1.0

Storage unit got flooded and insurance doesn’t want to pay for the damage

wesley sierra Rolon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Yates  |  Overall Experience 
Rating:
5.0

So happy that one month of storage came free with the UHaul rental—it was a lifesaver for moving to a new city! Loved the convenience of checking in and out at times that worked for us. One comment—sometimes there were 4-5 moving carts available, and sometimes 0. When there are none, it is nearly impossible to move heavy items, since our unit was at the end of a very long hallway. Can you have a sign encouraging customers to try to use only 1 cart per member of their moving crew? Or have 2 extra carts that can be checked out from the front desk if all from the main area are gone? Thank you!!

Rebecca Barry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yushi zhang  |  Overall Experience 
Rating:
5.0

Staff was great!!!

Brandy Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayvon Jowers  |  First Impressions 
Rating:
1.0

I need to be contacted by your customer relations team or I will be suing sue to the treatment I experienced at the hands of the manager of this facility. I was called a “retard” and evicted from my unit for parking in their empty parking lot, I have this on video. When I went to have my belongings removed, multiple cars were parked in the same lot with no managers harassing them to move or calling them sluts (also recorded on video). Tiffany Currilo called me a “retard” on the clock and continues to maintain employment.

Jessica Brookman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melia Ramos  |  Online Move In 
Rating:
4.0

The swiping and numerous code inputs was quite confusing. We set off the alarms each time because we did it incorrectly. Otherwise the unit and staff were great.

GINA BOJARSKI   |  Overall Experience 
Rating:
4.0

Booking a storage unit is difficult because you can fill out an application and put in a request but that doesn’t guarantee that you have a storage unit. It needs to be more clear on the application that you need a “move-in“ status in order to have a solid rental.

Amy Dettman-Brauner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chiraag sachdey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia gaskins  |  Overall Experience 
Rating:
5.0

Employees was very helpful during customer service.

Afrika Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amr Saleh  |  Overall Experience 
Rating:
5.0

Very clean and well maintained.

Griselda Ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricardo tejada  |  Overall Experience 
Rating:
1.0

The storage was advertised (and priced) as having temperature control. However, after less than 6 weeks, my mattress, which was inside a mattress protector, was full of mold. Some of my clothes and books, all of them properly stored in boxes, were ruined by mold as well. I lost hundred of dollars by using this location. I would not recommend it to anybody. Atrocious service and an awful experience overall.

Luciano Simonetti Izquierdo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marcos desousa  |  Overall Experience 
Rating:
5.0

Fast and direct service.

daniel Kukish  |  First Impressions 
Rating:
5.0

Need more transporting carts, but everything else was convenient.

James Onofrio  |  First Impressions 
Rating:
5.0

Facility is clean, well lit, air conditioned, and easy to access the unit.

Nadine Horton  |  Online Move In 
Rating:
1.0

My access code was denied and the representative spent about one hour to help me. She was willing to help but there was nothing she can do with the system. My time wasted on waiting and finally it's not resolved thus we have to suffer from the alarm to finish the move in process.

Wei Pang  |  Online Move In 
Rating:
5.0

Everyone was extremely helpful. I highly recommend.

Patricia Urban  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerardo Trejo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

caleb prempeh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brendon Trenholm  |  Overall Experience 
Rating:
5.0

Tyffany runs a smooth uhaul location & is extremely great at what she does. Her staff or just as knowledgeable & helpful & I highly recommend

KELVIN MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bobby sullivan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Pittman  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Prashant Chauhan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria Ortuno  |  First Impressions 
Rating:
5.0

The staff that helped me was very polite and knowledgeable. She is very welcoming. Great person to have on your team. I was having a terrible day yesterday and she turned that around. Thank you!

Brandy Robinson  |  First Impressions 
Rating:
1.0

Need more staff nobody was around to help me I had to go outside several times for help and the building was extremely hottttttt.

JAQUETTA BEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Buck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Etroya Fields  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

manoj kumar mannuru  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cortney Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin Langley  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to assist and help with all and info requested.

Ezra Handorff  |  First Impressions 
Rating:
5.0

Great ..

Jason Torres  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patreena Charles  |  First Impressions 
Rating:
2.0

I got assigned a storage unit on the lower level. The lower level wasn't ready for use and the floor was covered in wax. There wasn't access for carts to get to the elevator that led to the lower level.

Christopher Keenan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter knight  |  Overall Experience 
Rating:
5.0

When it was freezing outside you kept it warm & when it was hot outside, the storage was always cool Thank you it made a great difference. Everyone was always friendly & even helped me out when I was turned around & lost.

Martha Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaritza Hueca  |  Overall Experience 
Rating:
5.0

Great place great staff - slightly under staffed or I went during peak time : friendly knowledgeable staff.

Ahmad Kazem  |  Overall Experience 
Rating:
5.0

The store manager, Tyffany, got me set up with my unit quickly and professionally. She was very friendly and answered all of my questions. I was inside the unit a few minutes after showing up at the store. I've been to other UHaul locations with subpar service and long waits before, and this location is the complete opposite. It's the best UHaul I've been to. Tyffany was great and I can highly recommend this UHaul location!

JACOB MCNEILL  |  First Impressions 
Rating:
4.0

I'm please with my service

neshell lucky  |  First Impressions 
Rating:
5.0

The staff was extremely helpful, from initially booking a storage box to helping me upgrade to an accessible unit the day I moved in. Great work, team.

Robert McGrory  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamia Elerian  |  Online Move In 
Rating:
4.0

Only problem was only having 1 elevator, during busy times it took a long time to use.

Joseph Malzbender  |  Overall Experience 
Rating:
4.0

I haven't visited the storage unit yet . This is based on telephone and on site experience for vehical rental last year.

Tracy Thacker  |  First Impressions 
Rating:
5.0

This location has very nice staff and very helpful and accommodating. Will come here every year when my daughter has to move out of Yale for the Summer.

Griselda Ayala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricardo tejada  |  First Impressions 
Rating:
5.0

Tiffany was great and polite and respectful, great customer service definitely would recommend to my friends and family

dorothy council  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamaine Spears  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montel Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IDELIER PETTIGREW-WATSON  |  Overall Experience 
Rating:
3.0

I was unhappy that I had to pay more per month than the price given when I booked a unit online.

Susan Boyan  |  Overall Experience 
Rating:
4.0

Not sure why I would not recommend the store but it is nice, just something was off so I would not.

Peter Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Fetsko  |  First Impressions 
Rating:
5.0

It was okay until last month. I called to ask for payment verification and when I should expect the lock to be removed. I was hung up on the first time and the second time, I said the call must've disconnected and when I asked again, the response was rude. Was told they didn't know and they will call me back in 15 minutes and hung up. Never received a call back. Usually the staff is amazing and super nice/accommodating so I was surprised the last time I called. I rated it excellent and marked yes for everything because I know how surveys can impact staff. One staff member should not hold everyone's weight, but I would not recommend and my experience was great until last month.

Casey Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATALIE KEYES  |  Overall Experience 
Rating:
5.0

The manager, Tiffany, and everyone at Wooster Sq. UHaul, always went beyond just 'doing the job': They really wanted to be helpful. I can't praise the facility and staff enough!!!!! Steve Peery, unit 3039

steven peery  |  Overall Experience 
Rating:
4.0

The units are dark and it is hard to see what the black mouse traps really are. Clearer labeling of the boxes would be nice.

Jeremy Zeitschel  |  Overall Experience 
Rating:
5.0

Most modified and perfect sense facility I ever visited

daniel serrano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Douglas  |  Overall Experience 
Rating:
5.0

No concerns great move !!

Vickie Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHON WELLS  |  Overall Experience 
Rating:
5.0

Very very friendly and professional staff resolve any issue very quickly. The facility is very very clean and the access very convenient I THANK UHAUL AND THEYRE STAFF FOR EVERYTHING..HAPPY HOLIDAYS

Edwin Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Lee  |  Overall Experience 
Rating:
5.0

All the staff was so helpful.

Isaiah Benjamin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dayvon Jowers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darrell brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roshonda Bolden  |  First Impressions 
Rating:
5.0

Tiffany, the facility mgr. was beyond superb, as was Trevor, the building supervisor. Totally outstanding in every way!!!!!!

steven peery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christi Messore  |  Overall Experience 
Rating:
4.0

The manager is excellent. Very personable, knowledgeable and efficient.

Tracey Porter  |  First Impressions 
Rating:
5.0

So much more easy than I thought.

Bedredia Dawson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

chazaree parker  |  Overall Experience 
Rating:
5.0

I was attended by a clerk named Thomas. He was amazing! He has great personal skills and mad it almost feel like I was visiting a friend instead of only conducting business. Every company should strive to have awesome people, like Thomas, as employees. The experience led me to feel my experience with U-Haul as being stellar.

Thomas Schreck  |  Overall Experience 
Rating:
5.0

Overall, the storage facility was great and Tyffany was delightful to work with, along with her team.

Jeremy Constable  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto laboy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lachele Bromell  |  First Impressions 
Rating:
5.0

Staff was extremely helpful & provided excellent and friendly service from initial rental to assistance with the move out process to create a great overall customer experience. Thank you.

aka Wedemeyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi Dreher-Hamilton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheena Anthony  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latoya bailey  |  First Impressions 
Rating:
5.0

Staff was extremely helpful!

Isaiah Benjamin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheena Anthony  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marvin Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Douglas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roberto laboy  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

rochelle Carmichael  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Griselda Ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Cebreros  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret Wiegand  |  Overall Experience 
Rating:
5.0

Everyone in the office was always helpful and nice. The storage area was clean and well lit, our belongings felt safe.

SAMANTHA BAER  |  Overall Experience 
Rating:
5.0

We moved our things to Uhaul storage after experiencing water damage at Budget storage. Uhaul was very professional in every way.

Edina Goode  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Staak  |  Overall Experience 
Rating:
5.0

It was my first time using a storage and it was a breeze. The staff was very nice and helpful. Everything was just the way I left it. I would definitely use again.

Mary Docteur  |  Overall Experience 
Rating:
5.0

Large and well lit loading bay. Plenty of dollies to use. Clean restroom. Wide hallways. Just some of the reasons I recommend uhaull storage facilities.

Jerry Ardimento  |  Overall Experience 
Rating:
1.0

We were charged for miles we didn’t drive. Still have had no help from customer support.

Tiernon Riesenmy  |  Overall Experience 
Rating:
5.0

The young woman at the counter was awesome! I’m petrified of rodents so to see there are measures in place to combat that is reassuring. I like the location and the convenience of the hours.

Shaynise Rose  |  Online Move In 
Rating:
5.0

Chelsea went above and beyond to ensure that we were satisfied with her decision to help the family committed to keeping their 9:00 am appointment, unlike myself. Things happen and I was in touch with the facility to let them know that I was sending Joshway Short in my place, because I am living in NYC part time with my sister.

Dr Pamela Garrison  |  First Impressions 
Rating:
5.0

The women who helped us was very polite. She kept us well informed on all details. She smiled the whole time and just really put me at ease. I forgot her name but will never forget her face. She really knows her job and what excellent customer service is.

karen moore  |  First Impressions 
Rating:
5.0

Tiffany was friendly and efficient. The renting process was speedy and painless. All questions were answered. I do think that the company a better map. The current one is too small and difficult to follow.

thomas hricko  |  First Impressions 
Rating:
3.0

Horrible service !!!!!!

rachel massaro-vincent  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shahid green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER EVERSON  |  Overall Experience 
Rating:
5.0

Very personable, professional service. Thank you.

Don HidalgoGato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frencilla Holden  |  Overall Experience 
Rating:
5.0

Tyfanny very friendly and caring individual. It was always a pleasure going there when picking up items needed from storage. She rubs off on her staff they also very pleasant and helpful. And I did recommend a friend to get her storage at that location. Thanks again for excellent service. Andrea Clark

andrea clark  |  Overall Experience 
Rating:
5.0

Eselente trato

luis adames  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loretta clarke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

integrated wellness group  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel ardito  |  Overall Experience 
Rating:
5.0

Service and staff were excellent!!

CHRISTOPHER AVILA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mirana Jaundoo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin Staggers  |  Overall Experience 
Rating:
5.0

Highly recommend. Very clean, good location, access to carts, and very secure.

Rachel Durkota  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cortney Creswick  |  First Impressions 
Rating:
5.0

Great service, thanks Tiffany, you were super helpful and accompanying, much appreciated.

Jens Matthes  |  Online Move In 
Rating:
5.0

The only comment would be that I'd recommend just physically walking someone through the check-in process the very first time. It can be confusing, and I had to show others what to do, too. Also, make people aware that the dollies aren't available after a certain hour, even though you can access the building as late as 10. When I returned around 5:30, whole dolly area was completely blocked off so I assume it wasn't a case of them all being used. Plus no one else was there so they couldn't all be out for use. It was not super fun loading and unloading everything one by one by myself. Woulda brought someone with me if I had known. :)

Frances Moore  |  Online Move In 
Rating:
1.0

Horrible customer service from the new trainees

Paris Miller  |  Overall Experience 
Rating:
5.0

Tyffany is so incredibly supportive and she made the process so smooth!

aubrey renault  |  First Impressions 
Rating:
5.0

Staff at the 83 Water Street facility were very helpful and friendly. On my initial visit to the facility, the manager, Tyffany Cirillo, was quite informative, more so than personnel at another U-Haul in the Greater New Haven area to which I had previously gone in search of specific details about truck and storage space tentals. When I checked in to 83 Water Street to return my 1-way rental truck, I discovered it had a serious issue. Staff person Milagros "Max" Escobar, also very friendly and helpful, was quick to get the truck problem resolved to my total satisfaction. She also guided me through the storage space rental process taking extra time to be sure I was totally familiar with everything. So, many thanks to both Tyffany and Max for their outstanding customer service and support! I'll be sure to recommend their U-Haul location to those in need of such services.

Charles Matassa  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christi Messore  |  Overall Experience 
Rating:
2.0

Misleading promotions. I was told I would get a month free storage when I was renting trucks - then when I actually rented the storage unit all of a sudden I’m not eligible. Deceptive.

Abigail Gotlieb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Betkoski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dorrasha orange  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Thomas  |  Overall Experience 
Rating:
5.0

The manager, Tiffany, was exceptional. Professional and friendly.

LI WANG  |  Overall Experience 
Rating:
3.0

Providing me with the access code alone did not let me into the building. I had to go to the office for assistance.

Francis Skolonis  |  Online Move In 
Rating:
5.0

Tiffany the store manager provided exellent customer service.

Gwen Kinkead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david ellis  |  Overall Experience 
Rating:
3.0

The staff was professional and always well informed. They always went out of their way to make you fell welcomed.

victor rosario  |  Overall Experience 
Rating:
2.0

I stored my things at this uhaul because I was told it was very clean however that isn't the case.i went to my storage to find mice urine and feces all over my things.i had to throw alot of things away due to mice urine and feces.i will never again use this storage again.when I told the staff they said there wasn't nothing they can do and compared to other storage units they were the best.

Jermale Foster  |  Overall Experience 
Rating:
5.0

Very pleased.

loretta brutsche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bucklin  |  Overall Experience 
Rating:
5.0

Tyffany is the best Manager! She should get a raise. Kind, friendly, and professional! Completely satisfied with my service. Also Travon is lovely, great experience with both of them at Wooster Square location. Thanks 🙏🏻

Clara Rosas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yasmin Tavakoli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID GALLAGHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hannah Hernandez  |  Overall Experience 
Rating:
5.0

Every Single employee I have dealt with was exceptionally helpful. The sales office is always immaculately neat and organized. They always have what I need. Had a storage unit there (just moved out last week) for two years and never had a problem. The storage building was always clean and well-lit. Not a fan of their carts, but they work and are always available. One thing though, they really need to update their computer system, it's a mess.

cheryl symmes  |  Overall Experience 
Rating:
5.0

Staff are very nice here.

Genne Murphy  |  Overall Experience 
Rating:
2.0

I absolutely loved all of the staff , they never stayed longer than 6 kid. Both managers in 3 years were rude and useless. I’ve been stuck on every floor locked out aggervated over charged! I would never recommend this facility to anyone I like. You’re lucky if they answer the telephone!

margaret acabbo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna Getinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Donahue  |  Overall Experience 
Rating:
5.0

Tiffany was extraordinarily helpful. Thank you!

PATRICIA PIERCE  |  Overall Experience 
Rating:
5.0

Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany

andrea clark  |  First Impressions 
Rating:
5.0

excellent facility and service

Olivia Dumont  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ambritt myerslytell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bucklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMATHA MOORE  |  Overall Experience 
Rating:
5.0

Clean and easy to use! Safe and secure!

Calline Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Lin-Moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexa Gardner  |  Overall Experience 
Rating:
5.0

Everything was very smooth! Staff was very helpful. Will definitely be back to this location when we need storage/moving.

Edward Dunar  |  Overall Experience 
Rating:
5.0

Have used this place annually for college meals be out...excellent!

cynthia thames  |  Overall Experience 
Rating:
5.0

Ana provided excellent and friendly customer service. Thank you!!

hannah Hernandez  |  First Impressions 
Rating:
4.0

Once I found my unit and had made the first trip, this facility was great. That being said, I found the overall design to not be intuitive at all. There are many "gateways" to access—which is good so that you feel your items are secure. However, I wish there had been more signage or directions located on site.

Karla Sanford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMATHA MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter yoo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcos Caro  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geraldo Salcedo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ido benharush  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hongying Liu  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aidan Gannon  |  Online Move In 
Rating:
5.0

LeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars

SAIMA HUQ  |  First Impressions 
Rating:
5.0

Very helpful. I reserved unit online. Manager called me to complete rental so I can move in at my convenience and no waiting in line! Perfect!

cynthia thames  |  First Impressions 
Rating:
5.0

person at the front desk was amazing!!!! storage unit was easily accessible and just great in general

Hema Patel  |  First Impressions 
Rating:
2.0

We found mouse droppings throughout the storage unit at move out. Several boxes and personal belongings had Mose dropping in them. Cloth items were thrown out

Paul Scholz  |  Overall Experience 
Rating:
4.0

Follow up was great when original reservation unit was unavailable. And securing unit was easy! Really appreciate being able to complete everything online.

Kathryn Jose  |  Online Move In 
Rating:
5.0

I must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.

John Coleman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FABIOMIBIELLI PEIXOTO  |  First Impressions 
Rating:
5.0

Very impressed with facility and service. I’ll be a customer for life.

crestmore farquharson  |  First Impressions 
Rating:
5.0

Nice and clean and indoor

luis ortiz  |  Overall Experience 
Rating:
5.0

First off the Staff go above and beyond! The cleanliness of this facility is second to none! Clean, well maintained, safe and secure!

victoria kopjanski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Yeager  |  First Impressions 
Rating:
5.0

Great! Tiffany is awesome and helpful

Daniel Alexa  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan Hardin  |  First Impressions 
Rating:
5.0

Wish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad

JESSICA MALKIN  |  Online Move In 
Rating:
5.0

Super clean and convenient. Helpful staff. Would totally use you guys again if I need storage space. Thanks for taking care of my daughter’s stuff while she was not in the dorms.

Heidi Ho  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

matthew muentes  |  Overall Experience 
Rating:
5.0

She was very helpful, and explained very well. I really enjoyed her.

ambritt myerslytell  |  First Impressions 
Rating:
5.0

An was very professional, knowledgeable and friendly. Exemplary customer service!

Shawnee Melendez  |  First Impressions 
Rating:
5.0

The facility was clean, temperature controlled, bright and secure. The staff was friendly and helpful in every instance. A very good experience. It’s well located at the intersection of I-95 and I-91. Highly recommended.

Ellen Keane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcos desousa  |  First Impressions 
Rating:
5.0

One problem: there was an exit door that appears not to have been disarmed by my entry code, but that did not have a sign to that effect. I used the door and of course set off the alarm. I called the monitoring facility and cleared it up, but adding a sign seems worth doing.

Andrew Sullivan  |  Online Move In 
Rating:
5.0

The staff (I think she is ana) at Uhaul in Woost square is very very helpful. There was some issue with my storage reservation. She helped me several time to make sure I can get my expected storage unit. I really appreciate her help.

Tianshun Miao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shilpa Ramanarayanan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Baker  |  Overall Experience 
Rating:
5.0

This facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.

daniel slade  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kyle Gilstrap  |  Overall Experience 
Rating:
5.0

Thank you Tyffany

Tonya Bomba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justice Forte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Martell  |  Overall Experience 
Rating:
5.0

All the staff, especially Anna were very helpful in this stressful time. I would definitely use them aging. Very convenient.

Amerra Ziyadeh  |  Overall Experience 
Rating:
5.0

The staff was really friendly and helpful

Jose Aravena  |  Overall Experience 
Rating:
5.0

The woman who helped us could not have been more helpful and kind. We appreciated her!

PATRICIA PIERCE  |  First Impressions 
Rating:
5.0

Anna is an absolute pleasure. She made my situation easy and convenient. She offered alternatives to give me options as well which is so helpful in such a stressful time. Will continue to use services at that facility.

Amerra Ziyadeh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

olivia spurrier  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wilfredo Rodriguez  |  Overall Experience 
Rating:
5.0

Everyone was knowledgeable, super nice, and helpful!

Karen Baker  |  First Impressions 
Rating:
5.0

Everything was very Good

Denise Medina-Cordova  |  First Impressions 
Rating:
5.0

Tyffany is AWESOME!!

Tonya Bomba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Fosburgh  |  First Impressions 
Rating:
5.0

Very easy to set up! We used a storage unit last year and are glad to be using one again

Yilu Qin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos Ortiz  |  Overall Experience 
Rating:
5.0

The individual that helped me gave me all the info I needed. Very polite

robert young  |  First Impressions 
Rating:
5.0

Impressive, clean, friendly

Rodolfo Martell  |  First Impressions 
Rating:
5.0

I’ve have multiple storage units, this has been the best by far.

Luis Restrepo  |  Overall Experience 
Rating:
5.0

I will Recommend Uhaul storage to all my friends and family..... the experience was excellent

Tyrese Barker  |  Overall Experience 
Rating:
5.0

I was able to access my things 24/7 which was important as I worked a lot after hours very clean facility even the bathroom was spotless and the manager was very pleasant and helpful... bravo!

John Judge  |  Overall Experience 
Rating:
5.0

I cannot say enough about my experience with Wooster U-Haul! Every single staff member I worked with was amazing which I believe trickles down from managment. Thank you for an A+ experience.

Julie Walsh  |  Overall Experience 
Rating:
5.0

Analis Decker is an absolute super star at Wooster Square in New haven location! I would highly recommend to anyone, great service & secure location. Pleasant experience & my go to place! Thank you!

Shawn Kolenik  |  Overall Experience 
Rating:
5.0

special thanks to Tiffany

jeanne bloom  |  First Impressions 
Rating:
5.0

Ana The GM was super amazing and very helpful THANK YOU monika

Mizz Caporale  |  Overall Experience 
Rating:
5.0

The staff was very friendly and showed me everything I needed to know.

daniel moore  |  First Impressions 
Rating:
4.0

This was a great way to store items over the summer break!

Marcus Shallow  |  Overall Experience 
Rating:
5.0

Well designed facility.

elizabeth cook  |  Overall Experience 
Rating:
1.0

Terrible manager, being unfriendly with no answer to why lock my cube before the due day, and I was paid on time and autopay. In addition, she didn`t refund any rents for extra days.

Shuang Chen  |  Overall Experience 
Rating:
5.0

The staff and management were very professional handling my needs and the facility is well-maintained! Will use the services in the future again!!! Thank you! Best, James

James Guerrero  |  Overall Experience 
Rating:
5.0

They we all great

Jennifer Mendez  |  Overall Experience 
Rating:
4.0

awesome experience

jamacian american connection  |  Overall Experience 
Rating:
5.0

Everything went smoothly and quickly. Thank you to Analis, the GM

zelig fok  |  First Impressions 
Rating:
5.0

Very friendly staff

RAYMOND MARTINEZ  |  Overall Experience 
Rating:
5.0

Every staff member was friendly, professional and helpful. I recommend this facility highly.

Catherine Kropp  |  Overall Experience 
Rating:
5.0

Very clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.

Ioanna Angelidou  |  First Impressions 
Rating:
5.0

Julius was amazing! He was so fast! That was the first time I've ever been to a U-Haul and not had to wait around for what seemed like forever. He got me the perfect unit at the perfect price.

cheryl symmes  |  First Impressions 
Rating:
5.0

extremely neat and clean safe facility -wow friendly staff. only minor wish would be some fine tune of the security door closing on the elevators and garage door entrances - too quick

Ronald Kent  |  Overall Experience 
Rating:
5.0

This location is extremely clean and secure. The staff was really helpful and friendly.

Georgia Sills  |  Overall Experience 
Rating:
1.0

The last time I went to uhaul to obtain a new access key & trailer quote to move my stuff out of state, I discovered my room was cleared out without my permission. Also, I need a refund of $115.

Alisa Montez  |  Overall Experience 
Rating:
5.0

The employee who checked me in and showed me around was very helpful

Samuel Aber  |  First Impressions 
Rating:
5.0

Everyone was so helpful and nice especially on such a busy week We will recommend and use again. Thank you!

coleen Iorio  |  First Impressions 
Rating:
4.0

Great facilities! Easy access , clean and secure , the facilities manager Analiss was great ! She made sure we knew everything about the building, very helpful and friendly .

Ana Turcios  |  First Impressions 
Rating:
5.0

Ana was exceptionally helpful, and her and her associates were very friendly during our experience of renting a storage unit.

Kristin Boyd  |  First Impressions 
Rating:
5.0

Analis was extremely helpful, answering all our questions regarding storage of our college student's items over the summer. Extremely courteous & professional -> excellent customer service!

kimberly blohowiak  |  Overall Experience 
Rating:
5.0

Was very clean

RAYMOND MARTINEZ  |  First Impressions 
Rating:
5.0

So awesome to have knowledgeable and helpful folks when trying to figure all this out. Tiffany went out of her way to help me figure out all my needs for a UBOX in ATL and then storage in NHV. LOVE!

Julie Walsh  |  First Impressions 
Rating:
5.0

Very professional staff and good service. No complaints :)

ashish shelar  |  First Impressions 
Rating:
5.0

Everything was so easy. Great service!

Sharon Bowles  |  First Impressions 
Rating:
5.0

great services

Alneel Ahmed Mayraghany H  |  First Impressions 
Rating:
5.0

Very coutreous and helping and made the rental process easy

John Judge  |  First Impressions 
Rating:
5.0

Renting a unit after moving from N.Y, was made simple & effortless by Pristie, Julian and the P.M Analis! the mngr Analis even went above & beyond to assure my satisfaction. Property 100% recommended!

Nicole McDowell  |  First Impressions 
Rating:
5.0

The agent were very helpful she explained. All the rates. And i eere satisfied

jacqueline Jones  |  First Impressions 
Rating:
5.0

Keith was exceptionally helpful and patient with all my many needs and requests. He is a gem! I like both the facilities very much and all of the products that you have available. Thank you!

barbara marcus  |  First Impressions 
Rating:
5.0

The service was good.

Raymond Selvyn  |  Overall Experience 
No reviews have been submitted for this location.

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