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Kelsey LCustomer Reviews for U-Haul Moving & Storage of Woodstock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I use the Woodstock GA location for rentals and/or storage regularly. I have always been happy with their service and location.
Richard W | First ImpressionsStaff very friendly and helpful. The facility is well kept and clean.
Marsha P | Overall ExperienceStaff is friendly and very helpful. The facility is nice and clean.
Marsha P | First ImpressionsGreat teamwork
Darrell R | Overall ExperienceThe staff at this location are friendly and accommodating. The location is clean and I never had to worry about whether my stuff would be safe in this storage facility. Thank you to everyone involved!
Shaylee M | Overall ExperienceEasy online process and check in.
Yekaterina T | Online Move InLori and Travis are great and very helpful.
Meredith B | First ImpressionsVery clean facility with helpful, friendly staff.
Stan H | Overall ExperienceTravis is awesome...very helpful and knowledge of services. He's a keeper!7
Jeffrey K | First ImpressionsLove this location and its staff. Always friendly and efficient. I had a perfect experience.
William D | Online Move InA seamless experience! Professional staff and clean facility. Very well maintained and great security features.
Christine K | First ImpressionsI used this facility for about three years and my thoughts are as follows: The staff were always very friendly and eager to help but you may have to wait depending on how busy it is. The interior hallways are well lit with no lighting in the actual units. The rates are very reasonable, if not perhaps a tad on the higher side. All in all, a good place.
MATTHEW G | Overall ExperienceI ordered items from this facility and did not receive them. The items I ordered should have been left in my storage unit if the store was going to close for the day. This store should do better at contacting customers before closing to make sure the customer has no issues or concerns.
Malissa C | Online Move InI love working with the U-haul team in Woodstock, GA.
PAUL N | First ImpressionsSeveral times when I needed to speak with someone at the Woodstock, Ga location my call was transferred to another location. Once I spoke with someone in New York State. I understand when Woodstock was busy but would have preferred to leave a message than to talk with someone in n another state who could not help me. After the first time this happened I would ask for the store location before launching into my question. Hope this has been changed as it was very inefficient.
JUne J | Overall ExperienceVery, satisfied with all the services, including the rental of the van.
janice c | Overall ExperienceNo help from staff online payments had problems incurred fees. Because of these issues. Customer service was horrible they're not professional at all to many bad mannerisms to go into detail such a disappointment.
CASSANDRA Y | Overall ExperienceTwo issues I had was not being informed about the different sizes of a 5x10. The example in office showed a high ceiling but when I went to unit it was a 6ft ceiling. Not acceptable. Then I wasn't completely informed on how the access card worked. Wasn't told I had to swipe in and again swipe out when finished. I set off alarm a couple of times. Also why doesn't the hanger door does not stay up when unloading and loading. Almost caused damage to my jeep.
Karen K | First ImpressionsJust moved our stuff in over weekend everything went well.
KIMBERLY C | First ImpressionsI have found the online system for reserving trucks through the U-Haul website and app to be very confusing and ultimately insufficient for many years now. Fortunately, the excellent team of employees at the U-Haul Moving & Storage of Woodstock location have provided me with service of the utmost caliber, which I appreciate immensely.
Paul P | Overall ExperienceI do not recommend the actual unit I had. Narrow hallway, smaller door and low ceiling. Kinda looked like an old solitary confinement cell I saw at Alcatraz, but clean.
JANET H | Overall ExperienceI actually had a horrible experience BUT no fault of U-Haul employees and not really corporate - an odd mix of circumstances with misunderstanding. I have a classic car I was transporting to GA from FL and reserved a 10x20 indoor unit - I explained to the phone rep that the car was not operational and was really car parts (no engine connected, no gas tank, no fluids). The reservation was accepted. When I got to the location the associate said they could not allow the car and explained they had issues with people working on vehicles inside the units. I understood and explained I do not need the key, and do not need access to the car for a few weeks when I come back with my move (we took the car first, looked at houses) he did see the car was not operational but still could not accept. He went out of his way to locate an outside space for me - he probably spent 15 minutes of his time to help me. I had my wife and newborn with me and was somewhat hectic and mildly dangerous towing this car through the hills of Woodstock GA. I did suggest they consider a new policy with vehicles (I am sure there are thousands that would love to store inside vs outside) where the customer only has access to the unit with an employee present (no after hour access) which I think would work well for everyone is set up properly and fill empty storage spaces quickly. Anyway, he found me an outside spot at a location. 20 minutes away and it went ok. The space is not coveted overhead and I am sure it will suffer some damage but I am hoping it will be ok. The employees at Woodstock were helpful and friendly also.
Ted A | First ImpressionsFantastic experience. Thank you.
Erica M | Overall ExperienceLori always so helpful
Meredith B | Overall ExperienceStaff was very nice and eager to help. Store and storage units were very nice and clean.
ARMANDO G | First ImpressionsThe facility is really nice and clean and convenient. But I had a couple issues. 1) It was a struggle to find carts for loading/unloading. It seems there are only 3 carts for the entire building, and even on this slow weekday with only a few people going in/out, there was competition and waiting for them. I'm hoping this gets resolved soon as I'll be moving out on a much busier weekend day. 2) I'm disappointed none of entry pads allows you to open the sliding doors after office hours. It's really challenging to move anything large through a normal doorway.
MICHAEL C | First ImpressionsMove was good. Only one problem I try purchase a free lock online put in ID / reservation information system kept messing up I did it 3 times. . So I purchase 1 in office for $20. When I got my storage a lock already in storage. When I call Customer service I was told I would get my $20 back. But when turn truck key in she said no refund. But overall I will recommend uhaul.
DENETRIA D | First ImpressionsSo pleasant and professional The BEST location!! Love the staff and facility
Julia B | First ImpressionsAn elevator in the building would have been helpful.
Kathy B | Overall ExperienceJean DeGrave was very helpful to get our credit card information changed. We had a case of fraud. Excellent customer service Jean.
TERRY W | First ImpressionsCanceled the unit did not need it
Joseph H | Overall ExperienceEverything with the unit was fine, but I am only leaving this review because they have HARASSED me about this review. They have sent me FIVE messages today about leaving a review. Tried to respond “stop”… nope. Got two more after that.
Anna S | Overall ExperienceExcellent facility. I’ve rented storage space at other places and this location has been by far the best.
MARCUS C | Overall ExperienceRented for a month. The first 2 weeks they kept forgetting to set my password to gate hours, so I either had to only use office hours or call the manager who got back to me in 6-8 hours or call corporate to remotely let me in. Hold time for that was very long which I understand, but made a quick in and out take 30 minutes or more since it was required to be let out as well. The middle week it worked fine. The last week the gates were left open at all times. I was wanting a gated storage place and with both gates open at all times, there was no security and NO communication with us as to why it wasn't working or when it would be fixed.
Bailey W | Overall ExperienceThanks for providing a location to store my "stuff". Great location & very good staff.
dan b | Overall ExperienceThe team here is awesome! They were helpful and professional. They walked me through how to access my unit and assisted when I wanted to upgrade to a larger unit. I would highly recommend this location!
Lauren G | Online Move InThey did not call back when requested a week ago. I was told they would call within 48 hours and they didn't. They also did not respect the request to contact me via email as they are three hours ahead of where I currently live.
Desiree B | Overall ExperiencePls confirm my contract is completed. I moved out on June 23rd 2023
Sylvie A | Overall ExperienceI did not experience any problems with Uhaul lie its staff. I felt like I had every thing I needed and my storage unit was perfect. Staff was pleasant and professional. When I called, an agent returned my call in a timely manner and addressed all my questions or concerns. Thank you for accommodating me when I needed you.
Alton J | Overall ExperienceBefore I walked into the uhaul facility this morning, I knew I will rent the 26ft van for 5-6 days , because my builder needed few more days before I could move into the new home. Lori gave me all the wonderful solutions that uhaul offer . Her professionalism is top 2% ( coming from someone with over 10 years experience in the industry).
Andrew W | First ImpressionsVery clean and the climate for the storage was great.
George B | Overall ExperienceCharlie and Lorri were very helpful as was a young woman inside my particular building.
RoJean H | First ImpressionsOverall pleased with my experience.
JESSICA L | Overall ExperienceLori was very helpful
Dominique P | Online Move InMs. Lori is the common denominator and face for this location. Always friendly helpful and goes above and beyond to make the U-Haul experience an awesome 1! I have for the the past 8 years and will continue for any of my moving/storage needs, patron this location.
Ronald W | Overall ExperienceI rented my first U-Haul truck in 1965 and have used your services at least 25-30 times including storage units. Always satisfied with the service. Friendly informed personnel. Now my children and grandchildren use your services because of my history. How’s that for an idea for a commercial! Thanks for all the years of making an unpleasant task of moving a complete pleasure. God bless you!
Carol W | Overall ExperienceUmmm... What was the $1000 for? I paid for insurance to protect the truck, I paid tons in gas. Why was it so much to rent the truck? I did all the work.... I think it's ridiculous, because i spent only one overnight with the truck and was charged for four days. I am totally unsatisfied with this. I hope someone calls me asap, because I'm going to call. (717)306-8080
Alfonso D | Online Move InExceptional facility operated by an exceptional staff. Highly recommended!
Tom B | First ImpressionsWhile it was a good experience overall, I think your prices are high. The price was raised on my units twice in a year.
janet s | Overall ExperienceExcellent customer service. From the first call to your office about the storage unit to the time I checked out of the unit, everything was perfect. Thank you.
Lynette M | Overall ExperienceThank you!
Nayef S | Overall ExperienceVery clean and convenient. Would use again if needed!
Suzanne G | Overall ExperienceLori, you have a great team to represent the U- Haul brand.
JOHN W | Overall ExperienceThe cashier was especially helpful as he double checked to make sure the unit I was getting was big enough for my needs.
Desiree B | Online Move InCheck in was ez at the counter and Stephanie provided excellent service.
BRUCE D | First ImpressionsEveryone was very helpful and great, especially Shannon.
Jimmy S | First ImpressionsAccess is safe, secure and simple. Staff is extremely helpful and friendly! I used another storage before and it was not even close to what u-Haul has to offer and the price is similar or even lower here. Look no more!
Silvana T | Overall ExperienceThe staff NEVER greeted me in a professional manner. I did not like that you did not prorate the monthly charges. I vacated the unit 2 weeks before the next payment was due.
rudy g | Overall ExperienceExcellent staff at this facility
LAMAR R | Overall ExperienceHorrible staff!
Angel P | Overall ExperienceRoyce was very helpful
Dan S | First ImpressionsHallie was awesome, efficient and courteous. Thanks Hallie!
babfemi a | First ImpressionsThe staff was very helpful in getting us from our existing storage unit to our new larger unit.
Joel B | Overall ExperienceEnjoyed doing business with U-haul.The staff was courteous and professional and was ready to assist and answer any questions and concerns I may have had.Would definitely recommend them to friends and family.
Bernadette S | Overall ExperienceLori Shown caused me to move out and lost business for U-Haul. So I rented with Life Storage now. I’ll never rent with U-Haul again.
Dina D | Overall ExperienceLori was very helpful
Connie S | First ImpressionsNo comment
Leavy C | First ImpressionsThis is by far most well kept and cleanest facility I have ever stored my belongings and I have used your services often in the past 20 yrs. Thank you for the services you provide. I move around a lot and this has been my best experience. Check in a moving out was a breeze. The right equipment and a clean pest free facility.
DeBorah S | Overall ExperienceI was quoted a different amount than what I had to pay, not a good business practice
Ronald N | First ImpressionsOnly thing that was frustrating was contacting someone at the storage address. Going through a prompter to speak to someone else then them calling the facility is very frustrating when something cannot done be done on the website.
GARY M | Overall ExperienceI believe the young lady's name was Haley, very helpful getting the situation handled. Knowledgeable and friendly, was out of there fairly quickly which was great cuz I had other things to do.
edward b | First ImpressionsLori, Shannon & Haley are always helpful and patient with all questions. Shannon successfully added my new rental & credit payment to get me into the unit in a timely manner.
LISA C | First ImpressionsGreat service and very well maintained. Would definitely use again!
Laura P | Overall ExperienceHave not begun to move in yet but Charley & Shannon so helpful & explained everything thoroughly. Staff is very courteous, friendly & professional.
Christy W | First ImpressionsIt started nightmarishly but the employees made it right and were very kind and helpful.
Jennifer B | First ImpressionsAppreciate the professional and helpful experience!
James P | Overall ExperienceWhile we were there the alarm went off twice - from someone who unlocked their unit without checking in. It made me wonder what happens when the alarm goes off. No one came to check those units. If someone breaks into my unit and the alarm goes off, will someone be checking on it? Maybe it's observed on camera.
Sam H | First ImpressionsFriendly staff great customer service great location. Convenient hrs.
DeBorah S | First ImpressionsUhaul manager, Lori Shown, was very professional and provided me with exceptional customer service. All the employees were friendly and helpful as well.
Teryl T | Overall ExperienceThere was a lot of water in the flour and on my belongings. The mattress was wet and moldy. Several pictures frames were ruined due to the water. A bookcase and an antique dresser were damaged by water and mold.
Melany W | Overall ExperienceThe employees were patient and knowledgeable about the service that they offered. And took the time to explain any questions that I had.
Bernadette S | Online Move InEl lugar es excelente, y el personal es muy muy amable los recomiendo excelente atención
Erika M | Overall ExperienceFor Lori at Woodstock UHaul Thankyou Lori! You have been a pleasure to work with over the past year or so- moving is a stressor in general but you make it easier. You are very knowledgeable and efficient instilling trustworthiness in your company. Your best attribute to me is your focus on the customers needs, your interaction and respectful attitude with each customer. Thankyou!!!!
CATHERINE S | Overall ExperienceA Huge hassle. We have rented trucks numerous times with no issues. But, renting this unit was a series of problems.
Dana C | Overall ExperienceI can't say enough about this place! I needed to rent 3 big units and set up auto draft payments. Dillan was so friendly and helpful and got me units as close together as possible. Wyatt came in and helped out when it got real busy. Both young men did their jobs with smiles and offered their help when needed. Lori , the general manager, was so nice also. She took me and showed me all the units. The entire process has been such an enjoyable experience! When you need a storage unit check this business out! You can thank me later 😊
KIMBERLY S | First ImpressionsGeneral manager Lori, assistant manager Sean and let's not forget Charlie. They took care of my every need. I have been to other U-Haul stores, but Highway 92 Woodstock store beats them all. Honestly they deserve more than five stars. David Lanning
David L | Overall ExperienceAll good-very nice staff
michael s | Overall ExperienceThis is a great storage facility and truck rental depot. Highly recommend. Lori (the owner) is terrific and the staff was always helpful.
FRED G | Overall ExperienceThe staff were very easy to work with and eager to resolve my storage issue, both of which I really appreciate.
Paul P | First ImpressionsMy expectations and experience was above standard. No worries of unexpected or unforseen issues, like some other storage places. Very pleased.
Glenn W | Overall ExperienceThis was the first storage facility I have ever rented but I have no complaints. It was well lit and clean every time I was there.
Dale M | Overall ExperienceLori was super wonderful and efficient! Great asset to your team!
Robert F | First ImpressionsAbsolutely wonderful in every which way, thank you so much for allowing me to extend my rental for so long. My life has been chaotic and you have been a diamond in the rough. Thank you.
Sarah C | First ImpressionsThis was the first time using a storage rental unit. Definitely 100% experience. Great job U-HAUL Woodstock !
Charlene O | Overall ExperienceExcellent location, excellent assistance. Awesome facility
Chastity V | First ImpressionsI was met by a rude individual on crutches who yelled at me like I was an idiot because I didn’t know that the sliding doors closed at 7. Everyone else I had interaction with was very friendly and nice.
Tiffany C | Overall ExperiencePayment was set up on automatic and fir several months was being charged for several extra units. Had trouble contacting store and took weeks to correct. Employees will not answer phone and goes to 800 number. Also fell outside at storage building and dislocated and broke ankle. Received NO assistance from employees. No one took information, follow up call. Etc.
Bruce G | Overall ExperienceThe only thing pending is a $40.95 credit but overall very pleased with staff and service. Thanks
Daniel R | Online Move InThe staff was very friendly and helpful
Elizabeth E | Overall ExperienceI reserved a storage unit online but Took 45 minutes to find reservation and available unit. What is the use of reserving if it is not honored?
stacey c | First ImpressionsCheck in was a bit confusing. Had 3 emails come thru and trying to sort thru to find info but attendant was very helpful.
Debra L | Online Move InThis storage unit was very nice. We had another outside unit that was terrible!Most everyone we dealt with thru all our trucks and units were very nice.
Lori S | Overall ExperienceI put Three fourth gas back in the truck and when I park ed the gas hand was just a bit under the mark because it was facing down in line!!! I told the man about it and he said don’t worry about but your company STILL charged me 38 dam dollars anyway!!!! I wouldn’t recommend this place to no one!!!!!
zachary h | Overall ExperienceThe place was really helpful I did exactly what I needed it to do
mark t | Overall Experience-My official Move-out date is incorrect. The storage unit was clear as of 1/20/22. -The first day I moved into the unit, my belongings were swarmed by ants. I had to contact maintenance to correct this issue. I did not have food or any other luring agents within my unit to cause such a disturbance.
Jermaine S | Overall ExperienceI like this place because all of staff members are so friendly and courteous. I wish to receive a final bill when I checked out and I am still waiting for that.
Reiko W | Overall ExperienceMy box was lost, I was charged an extra $1400 on accident, I repeatedly asked for other cards to be removed from the account, they weren’t removed and they were charged again, I closed my account and was still charged again (on one of the cards I have asked to be removed countless times, as it is not my card). I have had multiple problems in three different states with three different U-Haul and each time was disappointing and honestly, I could put together a lawsuit for all the mismanagement of my account and belongings, as well as emotional distress. I will never recommend any U-Haul facility to anyone I know. In fact, I will go out of my way to make sure everyone knows about the experiences I have had over the past two years. Absolutely terrible. If I could give 0 stars I would.
savana c | Overall ExperienceThis a very safe, clean and well maintained facility. I highly recommend it.
PAULA D | Overall ExperienceGood secure storage. Only had one incident where the staff mistakenly locked my unit. Other than that, excellent service.
bill w | Overall ExperienceVery good experience with this uhaul storage.
BEVERLY S | Overall ExperienceBecause of illness, I could not retrieve my items from storage before the next month started. I ended up paying for a full month, even though I retrieved my property one day after.
Vashti W | Overall ExperienceFriendly people great location.
CARL V | First ImpressionsPrices are a bit high for what you get.
janet s | First ImpressionsThe most convenient storage solution
Luis F | Online Move InBest storage place I have ever used. Clean, friendly, secure.
Jeffrey S | Overall ExperienceSuper nice facility and staff.
Theresa P | Overall ExperienceEveryone polite and acknowledges your arrival. Lori does a great job to help with any questions, greet you and remember you! Love UHaul!!
Kathryn E | First ImpressionsLori is very helpful and nice! Great customer service experience, thank you!
Lauren R | Online Move InShawn was very helpful and efficient in answering all my questions.
Danielle F | First ImpressionsThe alarms would go off too frequently.
James F | Overall ExperienceRoyce specifically and everyone else at Uhaul of Woodstock have been truly phenomenal! Move in of the unit was super easy and I am extremely happy with the service I received.
KATELIN B | First ImpressionsThe restroom in the storage area was very unclean. The employees were helpful and pleasant however.
Mary M | Overall ExperienceThe staff was great!!!
Carvel P | First ImpressionsNever had a single problem or issue in the years that I rented this storage unit.
JAMES A | Overall ExperienceWish I realized that U-Haul had storage before.
Kevin C | First ImpressionsLori and Royce are the best! Excellent customer service.
JESSICA D | Overall ExperienceI am very satisfied with the cost of my unit.
Sencireour L | Online Move InGreat staff very knowledgeable and made this very easy
Mary J | First ImpressionsThe guy in the counter was very friendly and very helpful
Maribel T | First ImpressionsThe staff was very friendly and helpful as well as knowledgeable about the availability on the storage units as well as the rental trucks
mark t | First ImpressionsEasy as ABC, smooth as Apple pie
Ayodeji B | Online Move InEveryone was incredibly nice and accommodating . The manager was patient with my crankiness and Royce was equally as helpful and aided in returning our uhaul despite another location (out of the way) demanding it be returned to them.
JAZMINE C | First ImpressionsVery impressed with the entire operation. All of the staff was very friendly and professional. The facility was impeccable.
Ronald B | Overall ExperienceGreat location, easy in and out and Lori, along with her great crew , make storing and moving a much more pleasant experience.
Debra D | Overall ExperienceMy experience was priceless. Thank you!
Jermaine S | First ImpressionsThe staff was great could not ask for a better customer rep
Hugh L | First ImpressionsVery convenient and reasonably priced
Dana T | Online Move InCustomer service was good but sometimes it was hard to get someone on the phone and the wait time when going into the facility was long as there was never anybody up front. They were always in back. Also, I cleaned out my storage unit on 8/21/21. I turned in my card and took my lock I purchased off the door. The manager was not there so I was told that they would handle the closing of my agreement. A week later I received an email stating I was behind on my payment (8/22/21). I responded to the email that I had cleared out my storage unit a week earlier. This survey says I cleared it out on 8/26/21 which is untrue. I am reporting this just in case I’m charged for days that I didn’t use. Other than that, this facility was clean and convenient. The employees were nice and knowledgeable. I feel as if management needs to be more available for customers.
Jessica S | Overall ExperienceThe staff made all the difference. There is a Public Storage less than 5 minutes away whom I've used from time to time, but your staff is much more helpful and I will use U-haul going forward because of their Service. Please let Store Manager and staff know of their great service. In fact, I have used another U-haul facility's truck rental service because of my previous experience when I rented a moving van from this location. Great Job Team!
Nancy B | Overall ExperienceCharlie at 11300 Hwy 92 is great!!!! I've actually worked with him at the Canton location before. He is always great to work with!!!
Nicholas T | First ImpressionsGreat service friendly people
Dana C | First ImpressionsGreat experience all the way around.
Timothy G | Overall ExperienceEveryone working there was very helpful and patient. The storage units are clean, well lit, easy to get to and the temperature comfortable. Very pleased with this location!
SANDRA G | Overall ExperienceGreat Team - Very helpful and do what they can to work with your schedules
Derek S | Overall ExperienceThe employee's customer service was above and beyond! I appreciated that he worked diligently to give me a work around when I realized that I needed a larger unit to store my items. Thank you!
YVONNE M | Overall ExperienceRoyce was very friendly, knowledgeable, and accommodating.
Paul P | First ImpressionsEverything about U-Haul was absolutely great.! From making reservations, to actually moving in. The front desk staff (Shawn) was very helpful, courteous and very accommodating. Made a long, tedious move smooth and not quite so stressful. Would recommend highly!
SANDRA G | First ImpressionsThe desk representative was extremely helpful, professional, knowledgeable and polite.
YVONNE M | First ImpressionsThe halls a pretty narrow for moving in furniture like sofas. Lighting mounted low on the wall in very inconvenient location the also took up room needed to move items into the storage room.
Brad L | First ImpressionsThe staff are very friendly and helpful! The Manager Lori, was very helpful & very friendly!
Tammy P | Overall ExperienceWe have renter space many times at other storage facilities. This is by far the cleanest and nicest place we have used.
Susan S | First ImpressionsThe staff was friendly, professional and very helpful
Debra P | Overall ExperiencePlace needs to be cleaned at back parking lots lot of tree debris on ground
ZORAN S | First ImpressionsI have been there two times to put items in my storage unit and have had a problem unnecessarily both times. Very inconvenient
Cynthia H | First ImpressionsDrew was extremely helpful and made the entire process much better. Royce was also great. Fantastic staff and the facility and equipment were great.
Naomi K | Overall ExperienceThe staff at this UHaul center are incredibly kind, helpful, and inclusive. Highly recommend them.
Bradley S | Online Move InI am selling my house and have to be out in 2 weeks! I walked in Tuesday to put a full size UHaul and a 10x10 at ground level on hold for Friday. They sent me on a wild goose chase to another location didn't get 1 till Saturday and Sunday I had no ground level storage so I went somewhere else!.
Ralph S | First ImpressionsWhile we had no issues with the actual storage we used the U-Haul moving service. Turns out they are independent and UcallIhaul.com damaged a valuable piece of furniture and UHaul does not accept any responsibilty or help to resolve outside of the resolution center that does nothing to help. I have reached iut to UHaul and the parent Company Amerco to be told they cannot help.
Richard H | Overall ExperienceI already did This review
Kimberly S | Overall ExperienceMy only complaint was that I reserved a 10x10 unit & received confirmation. When I arrived, I was told that you didn't have any 10x10s. I asked, then why send me confirmation, why not let me choose either the 10x10 or 2 5x5 units side by side.
Rebecca R | First ImpressionsThe only complaint is no one answered the phone on three different days I tried to call
Kimberly S | First ImpressionsI have rented from the Woodstock GA location (Hwy 92) on several occasions, and the manager (Lori and her staff) has always be polite, professionally respectful and extremely helpful each time. I would highly recommend that team to my friends and neighbors. KN
KENNETH N | First ImpressionsLogan was fantastic to work with. Also, so was the other young man whose name starts with the letter. I’ve been a customer since 2016 and rented a second & larger storage this time. This is a great location, always clean, and the staff are always so polite and awesomely helpful. Thanks Lori for having a great team. I just wish the location would pick up their phone and every call didn’t go to the U Haul call center. I wind up just going to the location to talk to the staff instead of the corporate customer service staff.
VOLANTE J | First ImpressionsGreat customer service!!!
kathryn w | First ImpressionsVery clean and the employees were very helpful and friendly! Awesome experience! Thank you!
Mary M | First ImpressionsAwesome experience!
MARY M | Overall ExperienceVery helpful great customer service
Lisa S | First ImpressionsVery friendly staff.
ANNA H | Overall ExperienceThe only thing I would have liked is more actual light in the storage unit. Light only coming from hallway made it a challenge sometimes. This storage facility was far above others I had looked at and am glad I used this one for many reasons mentioned above in ratings. If the need arose again, I would certainly check back.
donna b | Overall ExperienceLori Shown is always top shelf in customer service and product knowledge. An asset to the Uhaul business
Bryan J | First ImpressionsThey never answer the phones- Hire more people!!!
Cary B | Online Move InRoyce was really easy to work with!!!
Jeffrey S | First ImpressionsMy customer service agent at the office front desk was very courteous, helpful and professional. My move in was simple, smooth and unabated. All of my questions were answered and needs met. I highly recommend this facility!!
Troy M | First ImpressionsGreat customer service agent that assisted me in renting the unit
MARIA M | First ImpressionsExcellent clean facility. Staff very pleasant and helpful. Definitely recommend!!
Brian S | First ImpressionsThis was a very nice, professionally run Uhaul facility. My only complaint is the alarm system on the unit. Every single time I would access the storage unit, the alarm would go off. This issue was pointed out to several of the staff members that assured me it would or has been taken care of. They checked my access card and made sure everything was in order, but the issue still persisted. As I stated, the facility was nice, but the alarm system was annoying and to be honest rather embarrassing if others were around.
Trenton D | Overall ExperienceAs one of the 1st residents of the motorhome storage facility I couldn't have been happier. I always felt that my motorhome was secure and safe.
RON S | Overall ExperienceI was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.
BRUCE H | First ImpressionsNormally I don’t leave reviews for companies, but I had an overwhelmingly good experience with this location that I had to share. Lori Shown was extremely helpful and courteous to me along with the other associates at this location. Thank you for the wonderful service!
CASSIDY A | First ImpressionsWe moved from Louisiana to Georgia. U-Haul has been very helpful with our move. Their staff is friendly, polite, helpful and well trained. Lori was easy to deal with and knowledgeable.
DIANNA O | First ImpressionsRoss was very helpful
Dale M | First ImpressionsWe reserved the unit via U-Haul National while renting a Truck to move across states. The unit was free for the first month and $34 for the following months. On going to pay for the first time we got charged $44 which was greater than the advertised price. Even the signs at the store show the price to be $34. When we brought up the matter with the agent the vehemently refused and said the unit we got was $44 and the would/could not charge me any lower price. Rather than disagree we paid and decided we would not stay at this facility and moved out from this facility to another. Other than renegading on their advertised price and being charge a higher rate without notice the facility was clean and everything else was above our expectation. We make decisions and get into contracts based on agreements. To renege is uncalled for and thus we felt cheated. As such I would not recommend this facility to others.
JOANNES L | Overall ExperienceI had moved out of the storage unit on November 29 I went in the office and I’ll let Roy know he check the system it said I had zero balance and I didn’t have an automatic payment set up I asked him does he have a receipt for me to show that I moved out he said the ladies on the next day would come in complete out the unit and then U-Haul would send me a confirmation email I never got the confirmation email and in fact the move out as far as U-Haul was concerned doesn’t look like it was put in the system until December 2
Mark E | Overall ExperienceLogan was Great!!
Whitney A | First ImpressionsU-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I’m an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!😀
Dina D | First ImpressionsFrom day 1 the staff was incredibly friendly and I was extremely impressed by their professionalism. The facility itself is well maintained, cleanly, and secure. I cannot speak highly enough about this location!
seaton c | Overall ExperienceBest storage facility around. The staff was so nice and helpful. The facility is very clean. You will not go wrong here.
Donna E | Overall ExperienceLori is great!!
FRED G | First ImpressionsLori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!
Kelly C | First ImpressionsThe customer service here is second to none!
Brian A | First ImpressionsClean & secure!! A great place to rent a storage unit!!
Rhonda P | Overall ExperienceVery friendly and helpful staff
Paul B | First ImpressionsOne of the best U-Haul facilities I've seen. Well managed and very professional staff that is very helpful.
Wayne W | Overall ExperienceLori is always the BEST. Very knowledgeable and considerate.
Martha M | Overall ExperienceRoyce in Woodstock GA was especially kind patient and very helpful!
Cynthia L | Overall ExperienceLori and staff are wonderful people. They were always professional and friendly and were committed to helping us whenever we spoke to them.
CHARLES D | Overall ExperienceThe Customer service personnel were top notch . However there have been a few isuues which I think the computers are responsible for. When we went to the units we were assigned one was already taken with a lock on it. That issue was resolved. Then when I came back the next day they were unable to find me in the system when my card reader would not work. They let me access my uniot since it was a Sunday and told me they would have to get with a manager to figure it all out.
Martha M | First ImpressionsLori and her staff are all very knowledgeable, friendly, and go above and beyond to satisfy the customer.
jack b | Overall ExperienceVery friendly, fast and helpful
Trudie R | First ImpressionsI have used this facility as well as my family many many many times! I've always rented trucks the same with my family and this was the first time renting storage. I was told one thing when I originally got the unit but was told something different when I was getting out of it. then the lady on the phone which I know her by face and name because of so much business I've given you guys but she told me on the phone that she was just an employee of the 800 number and not at the location itself. She would not honor what I was told originally so I want to see no need to call and resolve before submitting this survey. I ask her twice to honor what I had been told and she would not. Will not recommend this location for storage.
Deborah M | Overall ExperienceThe only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.
Gayla H | First Impressionsalso rented a storage unit, good experience.
Tom M | First ImpressionsIt would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.
James F | First Impressions.
Deborah M | First ImpressionsVery clean facility and people were very helpful
MIKE S | First ImpressionsGreat place brand new very clean
Gene B | Overall ExperienceThis is an awesome U-Haul facility. They have a wonderful staff that was very helpful.
Susan C | First ImpressionsThe time it took to get in and out was upsetting and then the key card didn’t work so another had to be made. Even the spot they gave us had another car half way on our spot. They don’t check these things.
Ayesha N | First ImpressionsLaura was very helpful. I had several move in date changes.
Canetha W | First ImpressionsTwo negatives, otherwise five stars: 1- Exceedingly difficult to contact any local facility directly by phone; you reach the national customer service center if the local office doesn’t answer, which is often. I phoned yesterday several times to ask a question, customer service center passed along my message, said the local facility got my question and would call me back: still waiting.... 2- We did not know until we opened the storage space door that each space is not entirely enclosed. No ceilings! Wire fence material is the ceiling. Our space had a giant rat trap in the back corner so any vermin/pests brought in by other renters can easily spread from space to space. Plus, if a rat does get in and get trapped and dies, our belongings are going to stink to high heaven. Other facilities where I have rented space previously were completely enclosed. This was an unexpected unpleasant surprise and a big negative for me. Be sure to look at the space before you sign a contract.
David T | First ImpressionsHelpful and friendly staff.
David H | First ImpressionsI'm very very satisfied 😊
Lueann W | First ImpressionsI called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!
bill w | First ImpressionsNo comments
Amy B | Overall ExperienceI was not told about the app for the return time. I returned the van at 7pm & had it reserved until 815pm. I called later to find out they charged me a late fee of $20 WRONGFULLY WITHOUT TELLING ME.
Stephanie L | Overall ExperienceStorage units not yet open 24/7 Staff very accommodating
Tim L | Overall ExperienceGreat experience; thanks so much!! One suggestion, the use of your push carts off-site would be of great benefit to some; perhaps have them signed out for use with a refundable deposit or small fee.
Jerry O | Overall ExperienceLogan was knowledgeable, professional and very helpful. Excellent experience. June & Joe
JUne J | First ImpressionsThe facility is well managed and offers good security and amenities.
William S | Overall ExperienceUpon getting a new bank card/forgetting to update my info, instead of notifying me that my payment didn’t go through they would charge $15 late fee immediately. Rude and impersonal.
Autumn C | Overall ExperienceExcellent service with a friendly staff.
sam s | Overall ExperienceLori and crew are very accommodating Everything went smoothly Tim
Tim L | First ImpressionsEveryone was extremely helpful to us with our moving and storage needs.
SUSSIE S | Overall ExperienceFriendly, fast, Knowledgeable. Great place/
dean b | First ImpressionsCame in on Saturday and it was very busy. Not enough staff. Had rented a storage space 2 days before. Had to wait on person who could help me. He was rude. Will take my business elsewhere from now on.
Lynn L | First ImpressionsExcellent customer service!
Wayne W | First Impressionsextra nice employee and facility was so clean
Carol V | First ImpressionsGreat job
Tracey G | Overall ExperienceYour management in charge are inflexible to reasonable requests.
Jeff L | Overall ExperienceGreat service and convenient to have storage available on site.
Suzanne G | First ImpressionsLori provided excellent service.
Ed G | Overall ExperienceVery helpful and courteous staff - amazing to work with! Went above and beyond to help me with moving and storage and bulk disposal
kelley j | Overall Experience2 years, never a problem. Well worth the money.
Kevin B | Overall ExperienceAs a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.
Ruth B | First ImpressionsGreat service!
Mark P | Overall ExperienceThank you so much for the wonderful service!
Retha B | Overall ExperienceI visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!
Heather W | Overall ExperienceWell-maintained, clean, nice!
Stephen W | Overall ExperienceTHe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!
kelley j | First ImpressionsPositive experience. Employees encountered were all nice.
denise d | Overall ExperienceMore space needed. Good thing they are expanding.
Timothy M | Overall ExperienceDespite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!
Sharon m | Overall ExperienceOur times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,
Ruben K | Overall ExperienceEverything was handled very professionally and in a timely manner.
sam s | First ImpressionsOutrageously expensive for the space
Claire N | Overall ExperienceGood service!
Xue L | Overall ExperienceVery professional staff
Andrea T | Overall ExperienceLarge, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.
michele w | Overall ExperienceLisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!
Jay K | Overall ExperienceExcellent service.
Teresa C | First ImpressionsLisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.
Kara B | Overall ExperienceI did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.
JILL T | Overall ExperienceLisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.
Rachael D | Overall ExperienceMy issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!
Cary B | First ImpressionsU Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.
Marie K | First ImpressionsOverall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal
David B | Overall ExperiencePeople are very helpful and professional
Vijaya K | Overall ExperienceLogan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.
susan r | Overall ExperienceProfessional friendly staff. Great customer service.
shamice r | First ImpressionsPp
Charles Z | Overall ExperienceGreat facility...will use again!!!
dean g | Overall ExperienceThe gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!
Theresa S | First ImpressionsAt one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.
walter m | Overall ExperienceDennis the U-box delivery driver was fast, friendly and efficient.
Thomas B | Overall ExperienceThe staff is very friendly and helpful they made moving from California extremely easy
mike r | Overall ExperienceThe staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.
William S | ReservationBox arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers
GEORGE S | Overall ExperienceI always have used u-haul for years and will continue to use them .. Thank you for everything.
Marlene L | Overall ExperienceI admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"
Robert G | Overall ExperienceExpected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.
VENUGOPAL V | Overall ExperienceLaura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.
charles c | Overall ExperienceAWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU
cynthia y | Overall ExperienceCan't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!
Kin M | Overall ExperienceVery friendly people
Stephen D | Overall ExperienceThe Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.
Luke H | ReservationGreat service! Great value!
James P | Overall ExperienceExcellent service from both Lorie and Lisa!
MATT R | ReservationThey did not try to help and sent me demanding emails and I did not rent
Stan J | Overall ExperienceThe staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.
aurora h | Overall ExperienceLisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.
Christiana e | Overall ExperienceThank you!
ralph g | ReservationI couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.
Julane W | Overall ExperienceI would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.
ben w | Overall ExperienceThe communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.
KARYN P | Overall ExperienceLines were kind of long but service people were great to work with...
SCOTT J | Overall ExperienceI never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.
carol s | Overall ExperienceThe lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.
BABUKHAN P | Overall ExperienceThere was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost
Tamara F | Overall ExperienceVery helpful and courteous staff.
william k | Overall ExperienceWill never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.
Philana N | Overall ExperienceThe crew was exceptionally helpful and went above and beyond to answer questions and to help
KERMIT T | Overall ExperienceLisa was my customer service person. LISA IS EXCELLENT!!!!
Carolyn D | Overall ExperienceGreat Experience! Highly recommend the UBox for moving.
Norma P | Overall ExperienceThe only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.
CARON R | Overall Experience