Customer Reviews for U-Haul Moving & Storage of Woodstock

7,062 reviews

11300 Hwy 92   Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

(678) 494-1551

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(678) 494-1551

11300 Hwy 92
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There wasn’t anyone outside to check me in, but the guy behind the counter was really really awesome. I’ll definitely come back to this U-Haul place on a regular basis.

Byron Gray 
Rating:
1.0

Close the agreement on time, when a customer returns a truck

PRANEETH VADREVU 
Rating:
2.0

I followed the mobile pickup instructions and found exactly the truck with the number indicated by the app. however, the padlock would not open at all using the code provided. I tried chat support but they didn't resolve it and I spent more than 20 minutes waiting to be answered and the code and she gave me a different code.

William Ferreira 
Rating:
4.0

Had problems with app so had to wait in line to get my rental instead of getting it through app.

Christopher Power 
Rating:
5.0

Great customer service, Facility exceeded expectations

TODD TREAT 
Rating:
5.0

very nice and helpful personnel help us

Valentin Niculae 
Rating:
5.0

convenient

miranda wilson 
Rating:
5.0

Customer did not leave a comment.

Philip Leone 
Rating:
5.0

The owner was very efficient and friendly

MICHAEL MOONEY 
Rating:
5.0

Great service and communication!

Charles Ratliff 
Rating:
5.0

Everything was fine

virgil martin 
Rating:
1.0

the caucasian male that helped me was very overwhelmed. I would get more staff in to help. He was yelling at someone on the phone in front of me and another customer. He also said some comments to me that had racial undertones and because i needed the truck i reserved i didnt say anything. the location is close to where i live and i will continue to use this location but i hope i dont get this particular person again.

LaDona McCaskel 
Rating:
3.0

When checking in for the trailer rental the counter agent asked me to scan and provide my drivers license via a text link vs just entering and scanning via their computer system. This added time and hassle to me since the cell service in that area is not good. The 5x8 enclosed trailer I rented was in poor condition. The door lock would get jammed and did not lock/unlock easily. Very rusty and not lubed up to function smoothly. Trailer was very faded and peeling. Should be taken out of service for repairs. When dropping off the trailer after hours attempted to use the app to return the trailer but the QR code at your location would not scan nor would the app find the location I was at even after going through the troubleshooting steps still did not work. Ended up having to take over 20 minutes to call customer service to make sure was ok to just leave the location without checking out via the app. CS agent was helpful but still did not make it ok that nothing was working with the app or the locations QR code. uhaul your a big $$$ company. Put some money into your processes and equipment and do better!

Jason McFarland 
Rating:
5.0

Customer did not leave a comment.

paul miller 
Rating:
5.0

I only use this U-Haul location for my rental needs! The team here are amazing friendly professionals that get the job done each and every time. The quality and cleanliness of each vehicle I have rented has been excellent. Great job and thank you to everyone at this location of U-Haul. Deborah

DEBORAH Snyder 
Rating:
5.0

It would have been super helpful to have the unit numbers visibly posted at the entrances to the building, as it is completely unclear which building you need to go to if you have never been there before. Same thing goes for the entrance to the main store where you need to go to pay. It would make sense to have sa sign identifying it as the main entrance or starting point. Otherwise, the location is immaculately clean, the staff are courteous and efficient, and the truck return was super easy. The storage unit was perfectly clean, although it might help to have a notice on the units that you need to see the front desk before opening them for the first time, as I seem to have set off the building alarm because I went to the unit first rather than the front desk.

Matthew Camp 
Rating:
5.0

Excellent easy process.

Karen Sugden 
Rating:
4.0

Great experience overall, but check truck fuel carefully at pickup. Amount shown on paperwork more than was actually in vehicle.

NEAL BOHANNON 
Rating:
5.0

Great teamwork

Darrell Robinson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEVEN ROMERO  |  Overall Experience 
Rating:
5.0

Great people the guy checking in the truck were awesome. Checking out and checking in. They were great.

Vincent Oconnor 
Rating:
5.0

Customer did not leave a comment.

Anthony Quaranto 
Rating:
5.0

Customer did not leave a comment.

Stephanie Hardy  |  First Impressions 
Rating:
5.0

The staff at this location are friendly and accommodating. The location is clean and I never had to worry about whether my stuff would be safe in this storage facility. Thank you to everyone involved!

Shaylee Marr  |  Overall Experience 
Rating:
5.0

The truck was old and in need of attention but for my short haul move, it was okay. If I would have had this trick for a long haul, it would've been devastating

Kristine Ellinger 
Rating:
5.0

Customer did not leave a comment.

Michael Murphy 
Rating:
4.0

The staff was polite and helpful when the website continually failed. The experience with the uhaul app and website were absolutely horrible. I could not complete the check out or return due to uhaul website being mostly unresponsive every hour of the day. Then once I got the truck, the back had so much water that I couldn't load it without squeegeeing the truck twice and then blowing it out. The staff said they were aware of the water and that every truck would have water and that it was up to me to clean it. I will go with a different company in the future.

Trevor Kiefer 
Rating:
4.0

Bit on the pricy side but manageable. Friendly staff and they explained it well for me, nothing felt hidden

Kyle Jack 
Rating:
5.0

Customer did not leave a comment.

mary alford 
Rating:
5.0

Easy online process and check in.

Yekaterina Tulbya  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john smith 
Rating:
5.0

Customer did not leave a comment.

Peter Crawford 
Rating:
5.0

Customer did not leave a comment.

Yekaterina Tulbya 
Rating:
5.0

There seems to be a waiting line most times when I come in. I'm patient and can deal w it. Not sure how others are dealing

Dennis York 
Rating:
5.0

The truck was there. All was good. Thanks.

John Bissell 
Rating:
5.0

Lori and Travis are great and very helpful.

Meredith Black  |  First Impressions 
Rating:
5.0

Great Service

GERALD BOWLING 
Rating:
5.0

Attendant made the return process as simple as possible. Great Service here.

Brian Ferron 
Rating:
5.0

Service was precisely on time, according to ETA given. Staff was great about date reminders and scheduling needs.

Samantha Sanders 
Rating:
5.0

Very clean facility with helpful, friendly staff.

Stan Hetes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE OFORI 
Rating:
5.0

Customer did not leave a comment.

alvin mcderment 
Rating:
5.0

Location is clean well marked and maintained. The service they offered was friendly and timely.

Michael Langston 
Rating:
5.0

The agent wanted me to drop trailer at a location that was not convenient for me, I told him where I would be returning it to but he kept sending other locations. I delivered to my location and they were glad to receive it.

patrick werho 
Rating:
5.0

Everything was perfect.

Russel Stover 
Rating:
5.0

Customer did not leave a comment.

Steven Carson 
Rating:
5.0

The truck was in poor condition. Seatbelts were loose and did not fasten well. It was difficult to close the back door. Latch on back door was rusted and difficult to lock/unlock.

Edward Shields 
Rating:
5.0

Friendly staff. Great service. Thanks for everything

Stacy Kelly-White 
Rating:
5.0

Excellent customer service. Friendly and approachable staff. Highly recommend.

james clarken 
Rating:
5.0

FIX YOUR APP! It is very hard to figure out how to sign in. If you look at your ratings nearly half are one star because of the frustration with the app. All it needs is a button on page where the passwords are created that will take you to the sign in page.

John Hoopingarner 
Rating:
5.0

Great experience moving across the country and hauling a car. Equipment was in excellent shape!

CYNTHIA SCHULTZ 
Rating:
5.0

Customer did not leave a comment.

Jacob Gwynne  |  Overall Experience 
Rating:
4.0

Nothing

RAYMOND SANTIAGO 
Rating:
4.0

Customer did not leave a comment.

Joseph Martin Jr 
Rating:
1.0

This location uses customer E-mail addresses that are Not correct and will not attempt to correct this issue.

MICHAEL GOFF 
Rating:
5.0

Offer free coffee

Michael Stephens 
Rating:
5.0

Customer did not leave a comment.

Scott Rowe 
Rating:
5.0

Customer did not leave a comment.

John Zimmerman 
Rating:
5.0

Travis is awesome...very helpful and knowledge of services. He's a keeper!7

Jeffrey Kern  |  First Impressions 
Rating:
5.0

When trailers are looked at for renting there should be an option for door type. Roll up vs Ramp etc. I rented a trailer to move a 98 inch TV and the ramp door made it very difficult to load.

Jeffrey Fischer 
Rating:
5.0

Customer did not leave a comment.

Steven Carson 
Rating:
5.0

Love this location and its staff. Always friendly and efficient. I had a perfect experience.

William DaSilva  |  Online Move In 
Rating:
5.0

Great store and very clean, well managed, lots of equipment. I will only rent from here.

David Scott Tyler 
Rating:
5.0

A very nice experience overall, thanks U Haul!

Troy Sadowski 
Rating:
5.0

Myself, Friends, and Family have utilized this U-Haul location several times. The People and Environment is top Notch.

Joseph Cordero 
Rating:
1.0

It took over 90 minutes to pick up thr trailer and another 60 minutes to drop it off. The cashier challenged that I didn't pick up in the window but was in kine during the time. She also complained that there shouldn't be only 2 people working Saturday. I asked if she talked to her boss and she said that the boss was light on payroll and intentionally only had 2 people. We've rented trailers several times over the past 4 months and the service gets worse and worse. This is thr last time we will be renting from you. We will be going to Sunrental or Home Depot.

ken housmans 
Rating:
3.0

Customer did not leave a comment.

Doug Crigler 
Rating:
5.0

I have used this location a few times for truck rentals. They are always accommodating even when I'm stressed over my situation and use them as my punching bag (LOL). Everyone at this location has always been good at getting me my equipment quickly and efficiently and this is why I always go back to this location. Although I have rented from other locations when the need arises, if this location is an option I pick them first every time!

Alexx LeVasseur 
Rating:
5.0

Customer did not leave a comment.

Michael McDonald 
Rating:
5.0

Return was very fast and efficient. Personnel were very professional and very courteous. I will use this location again and will recommend it to friends.

KENNETH GRUBBS 
Rating:
5.0

Customer did not leave a comment.

George Iber 
Rating:
5.0

Most of everything was great. The only downside was there was no gas in the vehicle so we had to fill it up before hand

Alexander Haverkos 
Rating:
4.0

Customer did not leave a comment.

Andrew Hughes 
Rating:
5.0

Staff was available, helpful, and friendly.

Stuart Swislow 
Rating:
5.0

A seamless experience! Professional staff and clean facility. Very well maintained and great security features.

Christine Kelley  |  First Impressions 
Rating:
5.0

Very helpful turning in equipment. It was fast and easy

Rita Kreeger 
Rating:
4.0

When I returned the vehicle the attendant Travis seemed annoyed at me that I returned the vehicle in a parking spot instead of the return area. Did not appreciate that and not professional.

Glenn Young 
Rating:
5.0

Great service. Everyone very helpful. Truck and storage units very, very clean.

Herbert Reis 
Rating:
5.0

Customer did not leave a comment.

Harold E Waddell Jr 
Rating:
2.0

Just didn’t understand why I got charge for going out my way to do you guys a favor returning a truck 25mims out my way and got charged for it

Theris Pugh 
Rating:
5.0

Customer did not leave a comment.

LASHON GATES  |  Overall Experience 
Rating:
3.0

Your online check in and return system is very frustrating ! Would have been much easier to go inside and I did but the lady in there was very rude and said “once you’ve started online I can’t help you, maybe if you stand right in front I’d the door outside it will help.” She was not willing to even listen to my frustration ! Took me 20 minutes to get it to work ! The trick was VERY old. Sun visor would not stay up and was in my way of driving. Seats were falling apart . Might be time to retire this one with over 160k miles on it !!

Stephen Motes 
Rating:
1.0

Understaffed, also was charged for a trailer at this location that I didn't receive a trailer from as it was out of service. Got moved to a second location, who re-booked me at a higher price point AND I had to pay an additional fee for the trailer, despite having already paid at Woodstock. Poor communication and reserved moving products were not made available

Andrew Stone 
Rating:
5.0

Customer did not leave a comment.

Donald Poles  |  First Impressions 
Rating:
5.0

I rent 4 or so times a year and at some point there is always an issue when picking up my rental with the app causing me to go inside to complete the process. On this last rental, the gentleman inside said because I started the process online I needed to wait for it to complete. When I explained the app was stuck on the approval process he went into his computer to finish the rental agreement. So all was good.

Jorge Maldonado 
Rating:
5.0

Customer did not leave a comment.

daniel edwards 
Rating:
5.0

Customer did not leave a comment.

George Harrison 
Rating:
4.0

saturday was a particularly busy day for my scheduled pickup, but the place was overwhelmed. not that many customers being attended to when i was there, but the quality of customer services was sacrificed. the equipment was ready and clean and was hooked up without incident. the front counter was under staffed.

Al Baker 
Rating:
3.0

Having more staff available at busy times such as Saturday morning. I understand there are staffing shortages across the country, but waiting over 45 minutes after online check-in was a bit ridiculous

Bridges Borden 
Rating:
5.0

Customer did not leave a comment.

Joseph Sexton 
Rating:
5.0

Waited over 10 mins to drop off the trailer. Ended up doing self drop-off using the app.

Michael Stephen 
Rating:
3.0

I noticed about a 1/4 mile out from leaving the parking lot that the gas tank was close to 2/3 full, not 3/4 as employee documented, and received a text an hour after I left with truck that my 24 hr rental was due back in less than 5 hrs.. by 8pm. Two employees working rental counter were extremely unprofessional complaining about random things as well. Glad I won’t be coming back to this location.

theresa spratling 
Rating:
5.0

Customer did not leave a comment.

JIM WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

Thomas Mantone 
Rating:
4.0

I used this facility for about three years and my thoughts are as follows: The staff were always very friendly and eager to help but you may have to wait depending on how busy it is. The interior hallways are well lit with no lighting in the actual units. The rates are very reasonable, if not perhaps a tad on the higher side. All in all, a good place.

MATTHEW GRIMES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY FARNELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diego Ladron de Guevara 
Rating:
5.0

Try to be certain the hitch is the correct one before quoting a price

Steve Moeller 
Rating:
1.0

John, the assistant Manager does not understand customer service in the least!! I rented a trailer because it said it was a 5x9, but when I tried to load my UTV - which is just under 5' - it wouldn't fit because the trailer is actually only 4'9". I immediately returned the trailer because I couldn't use it. When I asked about a credit, John's smartass response was, "did you take it off of my lot?" He had an opportunity to say, "oh no worries I'll credit the $26 back" and he would have made a customer for life - but instead chose to create a situation where I will never rent from U-haul again - all for $26! Way to go John!

MICHAEL FINCH 
Rating:
5.0

Customer did not leave a comment.

LASHON GATES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONNIE USRY 
Rating:
5.0

Customer did not leave a comment.

Michael Monachese 
Rating:
5.0

Customer did not leave a comment.

Jeffrey McMillian 
Rating:
1.0

Customer did not leave a comment.

MICHELIN DOWELL  
Rating:
5.0

Customer did not leave a comment.

Charles Asbridge 
Rating:
4.0

Customer did not leave a comment.

Patrick McQuillan  |  Overall Experience 
Rating:
5.0

Employees were very nice 👌

Pauline Alexander 
Rating:
3.0

Would not allow me to leave the hand truck, we did not need it and it took up too much needed room on the truck.

Patrick McQuillan 
Rating:
5.0

Double axle enclosed trailer doesn’t come with wheel chocks, which become important with the absence of a landing gear.

Les Miller 
Rating:
5.0

Take good care of your employees- they are your most valuable asset.

Tom Emge 
Rating:
5.0

Customer did not leave a comment.

Christopher Graft 
Rating:
4.0

Customer did not leave a comment.

John Byrum 
Rating:
1.0

Horrible manager and lack of integrity!! Sad to see a Corp company would allow themselves to be tied to this location. I would advise anyone whom decides to do business with branch, don’t trust a word they say! Final warning, “check your credit card statements”! Don’t let these people have your bank informati…

Paul Dow 
Rating:
5.0

More comfortable seating in the waiting room.

SUSAN ABEL 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE VALEO 
Rating:
5.0

Customer did not leave a comment.

Parthenia Leal 
Rating:
5.0

All of your staff were so helpful and friendly. This is a great location, tons of availability and easy to get a rental. Thank you for helping with my move. :)

Brandi Kent 
Rating:
5.0

Customer did not leave a comment.

Kelly Bridges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiqua Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Rudolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Jenkins  |  Overall Experience 
Rating:
1.0

I ordered items from this facility and did not receive them. The items I ordered should have been left in my storage unit if the store was going to close for the day. This store should do better at contacting customers before closing to make sure the customer has no issues or concerns.

Malissa Coleman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janet Wooten  |  Overall Experience 
Rating:
5.0

I love working with the U-haul team in Woodstock, GA.

PAUL NORLAND  |  First Impressions 
Rating:
5.0

Several times when I needed to speak with someone at the Woodstock, Ga location my call was transferred to another location. Once I spoke with someone in New York State. I understand when Woodstock was busy but would have preferred to leave a message than to talk with someone in n another state who could not help me. After the first time this happened I would ask for the store location before launching into my question. Hope this has been changed as it was very inefficient.

JUne Jordan  |  Overall Experience 
Rating:
5.0

Very, satisfied with all the services, including the rental of the van.

janice coleman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

austin coln  |  First Impressions 
Rating:
2.0

No help from staff online payments had problems incurred fees. Because of these issues. Customer service was horrible they're not professional at all to many bad mannerisms to go into detail such a disappointment.

CASSANDRA YOUNG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Grasso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Gutting  |  Online Move In 
Rating:
4.0

Two issues I had was not being informed about the different sizes of a 5x10. The example in office showed a high ceiling but when I went to unit it was a 6ft ceiling. Not acceptable. Then I wasn't completely informed on how the access card worked. Wasn't told I had to swipe in and again swipe out when finished. I set off alarm a couple of times. Also why doesn't the hanger door does not stay up when unloading and loading. Almost caused damage to my jeep.

Karen Keheley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralphiel Toulon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA HANSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLEM MOORE  |  First Impressions 
Rating:
5.0

Just moved our stuff in over weekend everything went well.

KIMBERLY COLE  |  First Impressions 
Rating:
4.0

I have found the online system for reserving trucks through the U-Haul website and app to be very confusing and ultimately insufficient for many years now. Fortunately, the excellent team of employees at the U-Haul Moving & Storage of Woodstock location have provided me with service of the utmost caliber, which I appreciate immensely.

Paul Pierson  |  Overall Experience 
Rating:
5.0

I do not recommend the actual unit I had. Narrow hallway, smaller door and low ceiling. Kinda looked like an old solitary confinement cell I saw at Alcatraz, but clean.

JANET Hull Nash  |  Overall Experience 
Rating:
5.0

I actually had a horrible experience BUT no fault of U-Haul employees and not really corporate - an odd mix of circumstances with misunderstanding. I have a classic car I was transporting to GA from FL and reserved a 10x20 indoor unit - I explained to the phone rep that the car was not operational and was really car parts (no engine connected, no gas tank, no fluids). The reservation was accepted. When I got to the location the associate said they could not allow the car and explained they had issues with people working on vehicles inside the units. I understood and explained I do not need the key, and do not need access to the car for a few weeks when I come back with my move (we took the car first, looked at houses) he did see the car was not operational but still could not accept. He went out of his way to locate an outside space for me - he probably spent 15 minutes of his time to help me. I had my wife and newborn with me and was somewhat hectic and mildly dangerous towing this car through the hills of Woodstock GA. I did suggest they consider a new policy with vehicles (I am sure there are thousands that would love to store inside vs outside) where the customer only has access to the unit with an employee present (no after hour access) which I think would work well for everyone is set up properly and fill empty storage spaces quickly. Anyway, he found me an outside spot at a location. 20 minutes away and it went ok. The space is not coveted overhead and I am sure it will suffer some damage but I am hoping it will be ok. The employees at Woodstock were helpful and friendly also.

Ted Andrzejczyk  |  First Impressions 
Rating:
5.0

Fantastic experience. Thank you.

Erica Meyer  |  Overall Experience 
Rating:
5.0

Lori always so helpful

Meredith Black  |  Overall Experience 
Rating:
5.0

Staff was very nice and eager to help. Store and storage units were very nice and clean.

ARMANDO GALLARDO GARCIA  |  First Impressions 
Rating:
3.0

The facility is really nice and clean and convenient. But I had a couple issues. 1) It was a struggle to find carts for loading/unloading. It seems there are only 3 carts for the entire building, and even on this slow weekday with only a few people going in/out, there was competition and waiting for them. I'm hoping this gets resolved soon as I'll be moving out on a much busier weekend day. 2) I'm disappointed none of entry pads allows you to open the sliding doors after office hours. It's really challenging to move anything large through a normal doorway.

MICHAEL COSTA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guilherme Souza  |  First Impressions 
Rating:
4.0

Move was good. Only one problem I try purchase a free lock online put in ID / reservation information system kept messing up I did it 3 times. . So I purchase 1 in office for $20. When I got my storage a lock already in storage. When I call Customer service I was told I would get my $20 back. But when turn truck key in she said no refund. But overall I will recommend uhaul.

DENETRIA DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karel Yokley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMSTEAD GALIBER  |  Overall Experience 
Rating:
5.0

So pleasant and professional The BEST location!! Love the staff and facility

Julia Brown  |  First Impressions 
Rating:
4.0

An elevator in the building would have been helpful.

Kathy Bradford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FLORENCE SEMENUK  |  Overall Experience 
Rating:
5.0

Jean DeGrave was very helpful to get our credit card information changed. We had a case of fraud. Excellent customer service Jean.

TERRY WALKER  |  First Impressions 
Rating:
5.0

Canceled the unit did not need it

Joseph Hammomnds  |  Overall Experience 
Rating:
1.0

Everything with the unit was fine, but I am only leaving this review because they have HARASSED me about this review. They have sent me FIVE messages today about leaving a review. Tried to respond “stop”… nope. Got two more after that.

Anna Saleeby  |  Overall Experience 
Rating:
5.0

Excellent facility. I’ve rented storage space at other places and this location has been by far the best.

MARCUS CLIFFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANN MARIE DUVAL   |  First Impressions 
Rating:
2.0

Rented for a month. The first 2 weeks they kept forgetting to set my password to gate hours, so I either had to only use office hours or call the manager who got back to me in 6-8 hours or call corporate to remotely let me in. Hold time for that was very long which I understand, but made a quick in and out take 30 minutes or more since it was required to be let out as well. The middle week it worked fine. The last week the gates were left open at all times. I was wanting a gated storage place and with both gates open at all times, there was no security and NO communication with us as to why it wasn't working or when it would be fixed.

Bailey Wood  |  Overall Experience 
Rating:
5.0

Thanks for providing a location to store my "stuff". Great location & very good staff.

dan bruce  |  Overall Experience 
Rating:
5.0

The team here is awesome! They were helpful and professional. They walked me through how to access my unit and assisted when I wanted to upgrade to a larger unit. I would highly recommend this location!

Lauren Gonzalez  |  Online Move In 
Rating:
4.0

They did not call back when requested a week ago. I was told they would call within 48 hours and they didn't. They also did not respect the request to contact me via email as they are three hours ahead of where I currently live.

Desiree Barnes  |  Overall Experience 
Rating:
5.0

Pls confirm my contract is completed. I moved out on June 23rd 2023

Sylvie Augustin  |  Overall Experience 
Rating:
5.0

I did not experience any problems with Uhaul lie its staff. I felt like I had every thing I needed and my storage unit was perfect. Staff was pleasant and professional. When I called, an agent returned my call in a timely manner and addressed all my questions or concerns. Thank you for accommodating me when I needed you.

Alton Jackson  |  Overall Experience 
Rating:
5.0

Before I walked into the uhaul facility this morning, I knew I will rent the 26ft van for 5-6 days , because my builder needed few more days before I could move into the new home. Lori gave me all the wonderful solutions that uhaul offer . Her professionalism is top 2% ( coming from someone with over 10 years experience in the industry).

Andrew Wills  |  First Impressions 
Rating:
5.0

Very clean and the climate for the storage was great.

George Borrelli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Damaris Moore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Buschard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lydia Bailey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madeline Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDNA MORALES  |  Overall Experience 
Rating:
5.0

Charlie and Lorri were very helpful as was a young woman inside my particular building.

RoJean Hanson  |  First Impressions 
Rating:
4.0

Overall pleased with my experience.

JESSICA LANey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Madel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Oldham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelley Seabolt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Axley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin Buice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david estapa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marfius Odle  |  Overall Experience 
Rating:
5.0

Lori was very helpful

Dominique Penn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kisha Bearden  |  Overall Experience 
Rating:
5.0

Ms. Lori is the common denominator and face for this location. Always friendly helpful and goes above and beyond to make the U-Haul experience an awesome 1! I have for the the past 8 years and will continue for any of my moving/storage needs, patron this location.

Ronald Wheat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Halen Pacheco  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Vantrez Adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzie Ferron  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

IAN COUZENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheryl Rodrigues  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ABHINAY BOMMAKANTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Griffin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stacie Ramirez  |  Overall Experience 
Rating:
5.0

I rented my first U-Haul truck in 1965 and have used your services at least 25-30 times including storage units. Always satisfied with the service. Friendly informed personnel. Now my children and grandchildren use your services because of my history. How’s that for an idea for a commercial! Thanks for all the years of making an unpleasant task of moving a complete pleasure. God bless you!

Carol Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Mull  |  First Impressions 
Rating:
3.0

Ummm... What was the $1000 for? I paid for insurance to protect the truck, I paid tons in gas. Why was it so much to rent the truck? I did all the work.... I think it's ridiculous, because i spent only one overnight with the truck and was charged for four days. I am totally unsatisfied with this. I hope someone calls me asap, because I'm going to call. (717)306-8080

Alfonso Deya  |  Online Move In 
Rating:
5.0

Exceptional facility operated by an exceptional staff. Highly recommended!

Tom Boeher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD LOYET  |  First Impressions 
Rating:
4.0

While it was a good experience overall, I think your prices are high. The price was raised on my units twice in a year.

janet santacroce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Fox  |  Overall Experience 
Rating:
5.0

Excellent customer service. From the first call to your office about the storage unit to the time I checked out of the unit, everything was perfect. Thank you.

Lynette Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA Shepard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE WILBANKS  |  First Impressions 
Rating:
5.0

Thank you!

Nayef Sayar  |  Overall Experience 
Rating:
5.0

Very clean and convenient. Would use again if needed!

Suzanne Gonzalez  |  Overall Experience 
Rating:
4.0

Lori, you have a great team to represent the U- Haul brand.

JOHN WILLIAMS  |  Overall Experience 
Rating:
5.0

The cashier was especially helpful as he double checked to make sure the unit I was getting was big enough for my needs.

Desiree Barnes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RUBEN TARCA  |  Overall Experience 
Rating:
5.0

Check in was ez at the counter and Stephanie provided excellent service.

BRUCE DUNWIDDIE  |  First Impressions 
Rating:
5.0

Everyone was very helpful and great, especially Shannon.

Jimmy Snider  |  First Impressions 
Rating:
5.0

Access is safe, secure and simple. Staff is extremely helpful and friendly! I used another storage before and it was not even close to what u-Haul has to offer and the price is similar or even lower here. Look no more!

Silvana Tarca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george klopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Crespo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodd Thrasher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Bates  |  Overall Experience 
Rating:
4.0

The staff NEVER greeted me in a professional manner. I did not like that you did not prorate the monthly charges. I vacated the unit 2 weeks before the next payment was due.

rudy garza  |  Overall Experience 
Rating:
5.0

Excellent staff at this facility

LAMAR ROARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDY SINCLAIR  |  Overall Experience 
Rating:
1.0

Horrible staff!

Angel Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javon Mckay  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jesse Branom  |  Overall Experience 
Rating:
5.0

Royce was very helpful

Dan Swan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Villagomez  |  First Impressions 
Rating:
5.0

Hallie was awesome, efficient and courteous. Thanks Hallie!

babfemi adebiyi  |  First Impressions 
Rating:
5.0

The staff was very helpful in getting us from our existing storage unit to our new larger unit.

Joel Balin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Macias  |  Overall Experience 
Rating:
5.0

Enjoyed doing business with U-haul.The staff was courteous and professional and was ready to assist and answer any questions and concerns I may have had.Would definitely recommend them to friends and family.

Bernadette Shipman  |  Overall Experience 
Rating:
1.0

Lori Shown caused me to move out and lost business for U-Haul. So I rented with Life Storage now. I’ll never rent with U-Haul again.

Dina Dominique  |  Overall Experience 
Rating:
5.0

Lori was very helpful

Connie Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Branom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Tucker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheryl Rodrigues  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ruthanne hayes  |  Overall Experience 
Rating:
3.0

No comment

Leavy Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry stip  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Markiesha Jones  |  Online Move In 
Rating:
5.0

This is by far most well kept and cleanest facility I have ever stored my belongings and I have used your services often in the past 20 yrs. Thank you for the services you provide. I move around a lot and this has been my best experience. Check in a moving out was a breeze. The right equipment and a clean pest free facility.

DeBorah Sumbry  |  Overall Experience 
Rating:
4.0

I was quoted a different amount than what I had to pay, not a good business practice

Ronald Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Addison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICK ARCH  |  Overall Experience 
Rating:
5.0

Only thing that was frustrating was contacting someone at the storage address. Going through a prompter to speak to someone else then them calling the facility is very frustrating when something cannot done be done on the website.

GARY MOSSNER  |  Overall Experience 
Rating:
5.0

I believe the young lady's name was Haley, very helpful getting the situation handled. Knowledgeable and friendly, was out of there fairly quickly which was great cuz I had other things to do.

edward binkley  |  First Impressions 
Rating:
5.0

Lori, Shannon & Haley are always helpful and patient with all questions. Shannon successfully added my new rental & credit payment to get me into the unit in a timely manner.

LISA CHESTER  |  First Impressions 
Rating:
5.0

Great service and very well maintained. Would definitely use again!

Laura Pelaez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florence Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ana lamanna  |  Online Move In 
Rating:
5.0

Have not begun to move in yet but Charley & Shannon so helpful & explained everything thoroughly. Staff is very courteous, friendly & professional.

Christy Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita Williams  |  First Impressions 
Rating:
5.0

It started nightmarishly but the employees made it right and were very kind and helpful.

Jennifer Bloodworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Andersen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle samuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyvoris Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loreina Smith  |  Overall Experience 
Rating:
5.0

Appreciate the professional and helpful experience!

James Penn  |  Overall Experience 
Rating:
4.0

While we were there the alarm went off twice - from someone who unlocked their unit without checking in. It made me wonder what happens when the alarm goes off. No one came to check those units. If someone breaks into my unit and the alarm goes off, will someone be checking on it? Maybe it's observed on camera.

Sam Halverson  |  First Impressions 
Rating:
4.0

Friendly staff great customer service great location. Convenient hrs.

DeBorah Sumbry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Butler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marc Franklin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Tanner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEJAL TILLMAN  |  First Impressions 
Rating:
5.0

Uhaul manager, Lori Shown, was very professional and provided me with exceptional customer service. All the employees were friendly and helpful as well.

Teryl Tucker  |  Overall Experience 
Rating:
2.0

There was a lot of water in the flour and on my belongings. The mattress was wet and moldy. Several pictures frames were ruined due to the water. A bookcase and an antique dresser were damaged by water and mold.

Melany Wilson  |  Overall Experience 
Rating:
5.0

The employees were patient and knowledgeable about the service that they offered. And took the time to explain any questions that I had.

Bernadette Shipman  |  Online Move In 
Rating:
5.0

El lugar es excelente, y el personal es muy muy amable los recomiendo excelente atención

Erika Montes De Oca Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renisha Colbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Collins  |  Overall Experience 
Rating:
5.0

For Lori at Woodstock UHaul Thankyou Lori! You have been a pleasure to work with over the past year or so- moving is a stressor in general but you make it easier. You are very knowledgeable and efficient instilling trustworthiness in your company. Your best attribute to me is your focus on the customers needs, your interaction and respectful attitude with each customer. Thankyou!!!!

CATHERINE SHERWOOD  |  Overall Experience 
Rating:
2.0

A Huge hassle. We have rented trucks numerous times with no issues. But, renting this unit was a series of problems.

Dana Carter  |  Overall Experience 
Rating:
5.0

I can't say enough about this place! I needed to rent 3 big units and set up auto draft payments. Dillan was so friendly and helpful and got me units as close together as possible. Wyatt came in and helped out when it got real busy. Both young men did their jobs with smiles and offered their help when needed. Lori , the general manager, was so nice also. She took me and showed me all the units. The entire process has been such an enjoyable experience! When you need a storage unit check this business out! You can thank me later 😊

KIMBERLY STAUSS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRANDY SINCLAIR  |  First Impressions 
Rating:
5.0

General manager Lori, assistant manager Sean and let's not forget Charlie. They took care of my every need. I have been to other U-Haul stores, but Highway 92 Woodstock store beats them all. Honestly they deserve more than five stars. David Lanning

David Lanning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Marteeny  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW CORNELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adrienne cassidy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Terrell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Suzie Ferron  |  Overall Experience 
Rating:
5.0

All good-very nice staff

michael sizemore  |  Overall Experience 
Rating:
5.0

This is a great storage facility and truck rental depot. Highly recommend. Lori (the owner) is terrific and the staff was always helpful.

FRED GINDER  |  Overall Experience 
Rating:
5.0

The staff were very easy to work with and eager to resolve my storage issue, both of which I really appreciate.

Paul Pierson  |  First Impressions 
Rating:
5.0

My expectations and experience was above standard. No worries of unexpected or unforseen issues, like some other storage places. Very pleased.

Glenn Williams  |  Overall Experience 
Rating:
4.0

This was the first storage facility I have ever rented but I have no complaints. It was well lit and clean every time I was there.

Dale Mitchell  |  Overall Experience 
Rating:
5.0

Lori was super wonderful and efficient! Great asset to your team!

Robert Fletcher  |  First Impressions 
Rating:
5.0

Absolutely wonderful in every which way, thank you so much for allowing me to extend my rental for so long. My life has been chaotic and you have been a diamond in the rough. Thank you.

Sarah Calloway  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael sizemore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne Carlay  |  First Impressions 
Rating:
5.0

This was the first time using a storage rental unit. Definitely 100% experience. Great job U-HAUL Woodstock !

Charlene Obrien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vincent henrichs  |  First Impressions 
Rating:
5.0

Excellent location, excellent assistance. Awesome facility

Chastity VanDuynhoven  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paola Giaquinto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAXINE FOLES  |  Overall Experience 
Rating:
3.0

I was met by a rude individual on crutches who yelled at me like I was an idiot because I didn’t know that the sliding doors closed at 7. Everyone else I had interaction with was very friendly and nice.

Tiffany Clemmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brain Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tommy hand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

belinda simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Lanning  |  First Impressions 
Rating:
3.0

Payment was set up on automatic and fir several months was being charged for several extra units. Had trouble contacting store and took weeks to correct. Employees will not answer phone and goes to 800 number. Also fell outside at storage building and dislocated and broke ankle. Received NO assistance from employees. No one took information, follow up call. Etc.

Bruce Gunning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Fee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kassandra Bringuier  |  Online Move In 
Rating:
5.0

The only thing pending is a $40.95 credit but overall very pleased with staff and service. Thanks

Daniel Robledo  |  Online Move In 
Rating:
5.0

The staff was very friendly and helpful

Elizabeth Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY DIAGOSTINO  |  First Impressions 
Rating:
3.0

I reserved a storage unit online but Took 45 minutes to find reservation and available unit. What is the use of reserving if it is not honored?

stacey combes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATELIN BELGARD  |  Overall Experience 
Rating:
5.0

Check in was a bit confusing. Had 3 emails come thru and trying to sort thru to find info but attendant was very helpful.

Debra Ley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARY ROWEN  |  Overall Experience 
Rating:
5.0

This storage unit was very nice. We had another outside unit that was terrible!Most everyone we dealt with thru all our trucks and units were very nice.

Lori Stavish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Mast  |  Online Move In 
Rating:
1.0

I put Three fourth gas back in the truck and when I park ed the gas hand was just a bit under the mark because it was facing down in line!!! I told the man about it and he said don’t worry about but your company STILL charged me 38 dam dollars anyway!!!! I wouldn’t recommend this place to no one!!!!!

zachary hunter  |  Overall Experience 
Rating:
5.0

The place was really helpful I did exactly what I needed it to do

mark tumlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Brandenburg  |  Overall Experience 
Rating:
3.0

-My official Move-out date is incorrect. The storage unit was clear as of 1/20/22. -The first day I moved into the unit, my belongings were swarmed by ants. I had to contact maintenance to correct this issue. I did not have food or any other luring agents within my unit to cause such a disturbance.

Jermaine Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark tumlin  |  Overall Experience 
Rating:
5.0

I like this place because all of staff members are so friendly and courteous. I wish to receive a final bill when I checked out and I am still waiting for that.

Reiko White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA MORRISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Collins  |  First Impressions 
Rating:
1.0

My box was lost, I was charged an extra $1400 on accident, I repeatedly asked for other cards to be removed from the account, they weren’t removed and they were charged again, I closed my account and was still charged again (on one of the cards I have asked to be removed countless times, as it is not my card). I have had multiple problems in three different states with three different U-Haul and each time was disappointing and honestly, I could put together a lawsuit for all the mismanagement of my account and belongings, as well as emotional distress. I will never recommend any U-Haul facility to anyone I know. In fact, I will go out of my way to make sure everyone knows about the experiences I have had over the past two years. Absolutely terrible. If I could give 0 stars I would.

savana colescott  |  Overall Experience 
Rating:
5.0

This a very safe, clean and well maintained facility. I highly recommend it.

PAULA DI MAURO  |  Overall Experience 
Rating:
5.0

Good secure storage. Only had one incident where the staff mistakenly locked my unit. Other than that, excellent service.

bill wider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Cerna  |  Overall Experience 
Rating:
5.0

Very good experience with this uhaul storage.

BEVERLY SUE WILLIAMS  |  Overall Experience 
Rating:
3.0

Because of illness, I could not retrieve my items from storage before the next month started. I ended up paying for a full month, even though I retrieved my property one day after.

Vashti Ward  |  Overall Experience 
Rating:
5.0

Friendly people great location.

CARL VONMEHREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Wood  |  Online Move In 
Rating:
5.0

Prices are a bit high for what you get.

janet santacroce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

renee turcotte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Cornelius  |  First Impressions 
Rating:
5.0

The most convenient storage solution

Luis Farias  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

janice leitch  |  First Impressions 
Rating:
5.0

Best storage place I have ever used. Clean, friendly, secure.

Jeffrey Schumacher  |  Overall Experience 
Rating:
5.0

Super nice facility and staff.

Theresa Pennell  |  Overall Experience 
Rating:
5.0

Everyone polite and acknowledges your arrival. Lori does a great job to help with any questions, greet you and remember you! Love UHaul!!

Kathryn Eskew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLINT LEDFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark Kimbro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vadim Castro  |  First Impressions 
Rating:
5.0

Lori is very helpful and nice! Great customer service experience, thank you!

Lauren Robinson  |  Online Move In 
Rating:
4.0

Shawn was very helpful and efficient in answering all my questions.

Danielle Forrest  |  First Impressions 
Rating:
4.0

The alarms would go off too frequently.

James Friedel  |  Overall Experience 
Rating:
5.0

Royce specifically and everyone else at Uhaul of Woodstock have been truly phenomenal! Move in of the unit was super easy and I am extremely happy with the service I received.

KATELIN BELGARD  |  First Impressions 
Rating:
5.0

The restroom in the storage area was very unclean. The employees were helpful and pleasant however.

Mary Moran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Madeleine Campbell  |  Online Move In 
Rating:
5.0

The staff was great!!!

Carvel Priest  |  First Impressions 
Rating:
5.0

Never had a single problem or issue in the years that I rented this storage unit.

JAMES AYTON  |  Overall Experience 
Rating:
5.0

Wish I realized that U-Haul had storage before.

Kevin Coombe  |  First Impressions 
Rating:
5.0

Lori and Royce are the best! Excellent customer service.

JESSICA DELCHAMPS  |  Overall Experience 
Rating:
5.0

I am very satisfied with the cost of my unit.

Sencireour Lee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Luedeman  |  Overall Experience 
Rating:
5.0

Great staff very knowledgeable and made this very easy

Mary Jo Bommersbach  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Flor Castillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dale Mitchell  |  First Impressions 
Rating:
5.0

The guy in the counter was very friendly and very helpful

Maribel Tellez Ramos  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful as well as knowledgeable about the availability on the storage units as well as the rental trucks

mark tumlin  |  First Impressions 
Rating:
5.0

Easy as ABC, smooth as Apple pie

Ayodeji Barber  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammie Partridge  |  First Impressions 
Rating:
5.0

Everyone was incredibly nice and accommodating . The manager was patient with my crankiness and Royce was equally as helpful and aided in returning our uhaul despite another location (out of the way) demanding it be returned to them.

JAZMINE CASADO  |  First Impressions 
Rating:
5.0

Very impressed with the entire operation. All of the staff was very friendly and professional. The facility was impeccable.

Ronald Berghoffer  |  Overall Experience 
Rating:
5.0

Great location, easy in and out and Lori, along with her great crew , make storing and moving a much more pleasant experience.

Debra Douglas  |  Overall Experience 
Rating:
5.0

My experience was priceless. Thank you!

Jermaine Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Burchfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Burchfield  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Stanton  |  First Impressions 
Rating:
5.0

The staff was great could not ask for a better customer rep

Hugh L Treadaway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie Wilson  |  Online Move In 
Rating:
5.0

Very convenient and reasonably priced

Dana Thompson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Taylour Upton  |  First Impressions 
Rating:
4.0

Customer service was good but sometimes it was hard to get someone on the phone and the wait time when going into the facility was long as there was never anybody up front. They were always in back. Also, I cleaned out my storage unit on 8/21/21. I turned in my card and took my lock I purchased off the door. The manager was not there so I was told that they would handle the closing of my agreement. A week later I received an email stating I was behind on my payment (8/22/21). I responded to the email that I had cleared out my storage unit a week earlier. This survey says I cleared it out on 8/26/21 which is untrue. I am reporting this just in case I’m charged for days that I didn’t use. Other than that, this facility was clean and convenient. The employees were nice and knowledgeable. I feel as if management needs to be more available for customers.

Jessica Seabrook  |  Overall Experience 
Rating:
5.0

The staff made all the difference. There is a Public Storage less than 5 minutes away whom I've used from time to time, but your staff is much more helpful and I will use U-haul going forward because of their Service. Please let Store Manager and staff know of their great service. In fact, I have used another U-haul facility's truck rental service because of my previous experience when I rented a moving van from this location. Great Job Team!

Nancy Baker  |  Overall Experience 
Rating:
5.0

Charlie at 11300 Hwy 92 is great!!!! I've actually worked with him at the Canton location before. He is always great to work with!!!

Nicholas Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCY SUGG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Espriella  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN ROMERO  |  First Impressions 
Rating:
5.0

Great service friendly people

Dana Chester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA BALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Golden  |  First Impressions 
Rating:
5.0

Great experience all the way around.

Timothy Galeza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James White  |  Overall Experience 
Rating:
5.0

Everyone working there was very helpful and patient. The storage units are clean, well lit, easy to get to and the temperature comfortable. Very pleased with this location!

SANDRA GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Wheeler  |  Overall Experience 
Rating:
5.0

Great Team - Very helpful and do what they can to work with your schedules

Derek Schoeberle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

holice smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valencia Hamrick  |  First Impressions 
Rating:
5.0

The employee's customer service was above and beyond! I appreciated that he worked diligently to give me a work around when I realized that I needed a larger unit to store my items. Thank you!

YVONNE MOORE  |  Overall Experience 
Rating:
5.0

Royce was very friendly, knowledgeable, and accommodating.

Paul Pierson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Norwood  |  Online Move In 
Rating:
5.0

Everything about U-Haul was absolutely great.! From making reservations, to actually moving in. The front desk staff (Shawn) was very helpful, courteous and very accommodating. Made a long, tedious move smooth and not quite so stressful. Would recommend highly!

SANDRA GRIFFIN  |  First Impressions 
Rating:
5.0

The desk representative was extremely helpful, professional, knowledgeable and polite.

YVONNE MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAIRE WALTERS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRAD Hampton  |  First Impressions 
Rating:
4.0

The halls a pretty narrow for moving in furniture like sofas. Lighting mounted low on the wall in very inconvenient location the also took up room needed to move items into the storage room.

Brad Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Reyes  |  First Impressions 
Rating:
5.0

The staff are very friendly and helpful! The Manager Lori, was very helpful & very friendly!

Tammy Pendley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

amadou sow  |  Overall Experience 
Rating:
5.0

We have renter space many times at other storage facilities. This is by far the cleanest and nicest place we have used.

Susan Samuels  |  First Impressions 
Rating:
5.0

The staff was friendly, professional and very helpful

Debra Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mahaffey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Mitchell  |  Overall Experience 
Rating:
3.0

Place needs to be cleaned at back parking lots lot of tree debris on ground

ZORAN SIMRAKOVIC  |  First Impressions 
Rating:
1.0

I have been there two times to put items in my storage unit and have had a problem unnecessarily both times. Very inconvenient

Cynthia Herrick  |  First Impressions 
Rating:
5.0

Drew was extremely helpful and made the entire process much better. Royce was also great. Fantastic staff and the facility and equipment were great.

Naomi Katz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Desilhomme  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maurice smith  |  Overall Experience 
Rating:
5.0

The staff at this UHaul center are incredibly kind, helpful, and inclusive. Highly recommend them.

Bradley Stier  |  Online Move In 
Rating:
1.0

I am selling my house and have to be out in 2 weeks! I walked in Tuesday to put a full size UHaul and a 10x10 at ground level on hold for Friday. They sent me on a wild goose chase to another location didn't get 1 till Saturday and Sunday I had no ground level storage so I went somewhere else!.

Ralph Scroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Rogers  |  First Impressions 
Rating:
3.0

While we had no issues with the actual storage we used the U-Haul moving service. Turns out they are independent and UcallIhaul.com damaged a valuable piece of furniture and UHaul does not accept any responsibilty or help to resolve outside of the resolution center that does nothing to help. I have reached iut to UHaul and the parent Company Amerco to be told they cannot help.

Richard Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlei Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Vogt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK WHITE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GROOVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Todd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Thorne  |  First Impressions 
Rating:
4.0

I already did This review

Kimberly Scheidecker  |  Overall Experience 
Rating:
4.0

My only complaint was that I reserved a 10x10 unit & received confirmation. When I arrived, I was told that you didn't have any 10x10s. I asked, then why send me confirmation, why not let me choose either the 10x10 or 2 5x5 units side by side.

Rebecca Roper  |  First Impressions 
Rating:
4.0

The only complaint is no one answered the phone on three different days I tried to call

Kimberly Scheidecker  |  First Impressions 
Rating:
5.0

I have rented from the Woodstock GA location (Hwy 92) on several occasions, and the manager (Lori and her staff) has always be polite, professionally respectful and extremely helpful each time. I would highly recommend that team to my friends and neighbors. KN

KENNETH NATT  |  First Impressions 
Rating:
5.0

Logan was fantastic to work with. Also, so was the other young man whose name starts with the letter. I’ve been a customer since 2016 and rented a second & larger storage this time. This is a great location, always clean, and the staff are always so polite and awesomely helpful. Thanks Lori for having a great team. I just wish the location would pick up their phone and every call didn’t go to the U Haul call center. I wind up just going to the location to talk to the staff instead of the corporate customer service staff.

VOLANTE JONES  |  First Impressions 
Rating:
5.0

Great customer service!!!

kathryn wootten  |  First Impressions 
Rating:
5.0

Very clean and the employees were very helpful and friendly! Awesome experience! Thank you!

Mary Moran  |  First Impressions 
Rating:
5.0

Awesome experience!

MARY MORAN  |  Overall Experience 
Rating:
5.0

Very helpful great customer service

Lisa Spain  |  First Impressions 
Rating:
5.0

Very friendly staff.

ANNA HICKS  |  Overall Experience 
Rating:
5.0

The only thing I would have liked is more actual light in the storage unit. Light only coming from hallway made it a challenge sometimes. This storage facility was far above others I had looked at and am glad I used this one for many reasons mentioned above in ratings. If the need arose again, I would certainly check back.

donna barwick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY MORAN  |  First Impressions 
Rating:
5.0

Lori Shown is always top shelf in customer service and product knowledge. An asset to the Uhaul business

Bryan Johnson  |  First Impressions 
Rating:
1.0

They never answer the phones- Hire more people!!!

Cary Barron  |  Online Move In 
Rating:
5.0

Royce was really easy to work with!!!

Jeffrey Schumacher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamron Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEDDY MILLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Suwalski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana Crump  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pat Dryden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Sarokon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Doriety  |  Overall Experience 
Rating:
5.0

My customer service agent at the office front desk was very courteous, helpful and professional. My move in was simple, smooth and unabated. All of my questions were answered and needs met. I highly recommend this facility!!

Troy Monroe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phil page  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole Creer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Penn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith Garvin  |  First Impressions 
Rating:
5.0

Great customer service agent that assisted me in renting the unit

MARIA MONGILLO  |  First Impressions 
Rating:
5.0

Excellent clean facility. Staff very pleasant and helpful. Definitely recommend!!

Brian Sarokon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY ROBBINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Pennell  |  First Impressions 
Rating:
4.0

This was a very nice, professionally run Uhaul facility. My only complaint is the alarm system on the unit. Every single time I would access the storage unit, the alarm would go off. This issue was pointed out to several of the staff members that assured me it would or has been taken care of. They checked my access card and made sure everything was in order, but the issue still persisted. As I stated, the facility was nice, but the alarm system was annoying and to be honest rather embarrassing if others were around.

Trenton Draper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Pennell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Harrison  |  First Impressions 
Rating:
5.0

As one of the 1st residents of the motorhome storage facility I couldn't have been happier. I always felt that my motorhome was secure and safe.

RON SEDGLEY  |  Overall Experience 
Rating:
5.0

I was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.

BRUCE HOGLANDER   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Wells  |  Overall Experience 
Rating:
5.0

Normally I don’t leave reviews for companies, but I had an overwhelmingly good experience with this location that I had to share. Lori Shown was extremely helpful and courteous to me along with the other associates at this location. Thank you for the wonderful service!

CASSIDY ADAMS  |  First Impressions 
Rating:
5.0

We moved from Louisiana to Georgia. U-Haul has been very helpful with our move. Their staff is friendly, polite, helpful and well trained. Lori was easy to deal with and knowledgeable.

DIANNA ODOM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Iber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john dammann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie verhine  |  Overall Experience 
Rating:
5.0

Ross was very helpful

Dale McGahee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Iber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joan McNiel  |  Overall Experience 
Rating:
3.0

We reserved the unit via U-Haul National while renting a Truck to move across states. The unit was free for the first month and $34 for the following months. On going to pay for the first time we got charged $44 which was greater than the advertised price. Even the signs at the store show the price to be $34. When we brought up the matter with the agent the vehemently refused and said the unit we got was $44 and the would/could not charge me any lower price. Rather than disagree we paid and decided we would not stay at this facility and moved out from this facility to another. Other than renegading on their advertised price and being charge a higher rate without notice the facility was clean and everything else was above our expectation. We make decisions and get into contracts based on agreements. To renege is uncalled for and thus we felt cheated. As such I would not recommend this facility to others.

JOANNES LENANA  |  Overall Experience 
Rating:
1.0

I had moved out of the storage unit on November 29 I went in the office and I’ll let Roy know he check the system it said I had zero balance and I didn’t have an automatic payment set up I asked him does he have a receipt for me to show that I moved out he said the ladies on the next day would come in complete out the unit and then U-Haul would send me a confirmation email I never got the confirmation email and in fact the move out as far as U-Haul was concerned doesn’t look like it was put in the system until December 2

Mark EVANS  |  Overall Experience 
Rating:
5.0

Logan was Great!!

Whitney A Walker  |  First Impressions 
Rating:
5.0

U-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I’m an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!😀

Dina Dominique  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Hart  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARLENE STEVENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya Rogers  |  Overall Experience 
Rating:
5.0

From day 1 the staff was incredibly friendly and I was extremely impressed by their professionalism. The facility itself is well maintained, cleanly, and secure. I cannot speak highly enough about this location!

seaton collard  |  Overall Experience 
Rating:
5.0

Best storage facility around. The staff was so nice and helpful. The facility is very clean. You will not go wrong here.

Donna Ezell  |  Overall Experience 
Rating:
5.0

Lori is great!!

FRED GINDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

xanna denney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEDDY MILLS  |  First Impressions 
Rating:
5.0

Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!

Kelly Carney  |  First Impressions 
Rating:
5.0

The customer service here is second to none!

Brian Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW CLAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Vliet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Canetha Watson  |  Overall Experience 
Rating:
5.0

Clean & secure!! A great place to rent a storage unit!!

Rhonda Peege  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudie Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Lane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamron Shaw  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Paul Bruin  |  First Impressions 
Rating:
5.0

One of the best U-Haul facilities I've seen. Well managed and very professional staff that is very helpful.

Wayne Wise  |  Overall Experience 
Rating:
5.0

Lori is always the BEST. Very knowledgeable and considerate.

Martha Moyer  |  Overall Experience 
Rating:
5.0

Royce in Woodstock GA was especially kind patient and very helpful!

Cynthia Lynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRANDES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Moyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Traeger  |  Overall Experience 
Rating:
5.0

Lori and staff are wonderful people. They were always professional and friendly and were committed to helping us whenever we spoke to them.

CHARLES DAVIS  |  Overall Experience 
Rating:
4.0

The Customer service personnel were top notch . However there have been a few isuues which I think the computers are responsible for. When we went to the units we were assigned one was already taken with a lock on it. That issue was resolved. Then when I came back the next day they were unable to find me in the system when my card reader would not work. They let me access my uniot since it was a Sunday and told me they would have to get with a manager to figure it all out.

Martha Moyer  |  First Impressions 
Rating:
5.0

Lori and her staff are all very knowledgeable, friendly, and go above and beyond to satisfy the customer.

jack brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Wegman  |  First Impressions 
Rating:
5.0

Very friendly, fast and helpful

Trudie Robinson  |  First Impressions 
Rating:
3.0

I have used this facility as well as my family many many many times! I've always rented trucks the same with my family and this was the first time renting storage. I was told one thing when I originally got the unit but was told something different when I was getting out of it. then the lady on the phone which I know her by face and name because of so much business I've given you guys but she told me on the phone that she was just an employee of the 800 number and not at the location itself. She would not honor what I was told originally so I want to see no need to call and resolve before submitting this survey. I ask her twice to honor what I had been told and she would not. Will not recommend this location for storage.

Deborah Moon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Chacon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Greve  |  Overall Experience 
Rating:
4.0

The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.

Gayla Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Colbert  |  Overall Experience 
Rating:
5.0

also rented a storage unit, good experience.

Tom Mendenhall  |  First Impressions 
Rating:
5.0

It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.

James Friedel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john ewald  |  Overall Experience 
Rating:
5.0

.

Deborah Moon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID GANTZER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lerinda Gordon  |  Overall Experience 
Rating:
5.0

Very clean facility and people were very helpful

MIKE SHELTON  |  First Impressions 
Rating:
5.0

Great place brand new very clean

Gene Bowzard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jack brown  |  First Impressions 
Rating:
5.0

This is an awesome U-Haul facility. They have a wonderful staff that was very helpful.

Susan Carroll  |  First Impressions 
Rating:
2.0

The time it took to get in and out was upsetting and then the key card didn’t work so another had to be made. Even the spot they gave us had another car half way on our spot. They don’t check these things.

Ayesha Nesbeth Aguila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Michaud  |  Overall Experience 
Rating:
5.0

Laura was very helpful. I had several move in date changes.

Canetha Watson  |  First Impressions 
Rating:
4.0

Two negatives, otherwise five stars: 1- Exceedingly difficult to contact any local facility directly by phone; you reach the national customer service center if the local office doesn’t answer, which is often. I phoned yesterday several times to ask a question, customer service center passed along my message, said the local facility got my question and would call me back: still waiting.... 2- We did not know until we opened the storage space door that each space is not entirely enclosed. No ceilings! Wire fence material is the ceiling. Our space had a giant rat trap in the back corner so any vermin/pests brought in by other renters can easily spread from space to space. Plus, if a rat does get in and get trapped and dies, our belongings are going to stink to high heaven. Other facilities where I have rented space previously were completely enclosed. This was an unexpected unpleasant surprise and a big negative for me. Be sure to look at the space before you sign a contract.

David Traeger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY MYERS  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

David Hernandez  |  First Impressions 
Rating:
5.0

I'm very very satisfied 😊

Lueann Walls  |  First Impressions 
Rating:
1.0

I called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!

bill wider  |  First Impressions 
Rating:
4.0

No comments

Amy Bryant  |  Overall Experience 
Rating:
2.0

I was not told about the app for the return time. I returned the van at 7pm & had it reserved until 815pm. I called later to find out they charged me a late fee of $20 WRONGFULLY WITHOUT TELLING ME.

Stephanie Lawson  |  Overall Experience 
Rating:
5.0

Storage units not yet open 24/7 Staff very accommodating

Tim Lang  |  Overall Experience 
Rating:
5.0

Great experience; thanks so much!! One suggestion, the use of your push carts off-site would be of great benefit to some; perhaps have them signed out for use with a refundable deposit or small fee.

Jerry Oglesbee  |  Overall Experience 
Rating:
5.0

Logan was knowledgeable, professional and very helpful. Excellent experience. June & Joe

JUne Jordan  |  First Impressions 
Rating:
5.0

The facility is well managed and offers good security and amenities.

William Sullivan  |  Overall Experience 
Rating:
4.0

Upon getting a new bank card/forgetting to update my info, instead of notifying me that my payment didn’t go through they would charge $15 late fee immediately. Rude and impersonal.

Autumn Cook  |  Overall Experience 
Rating:
4.0

Excellent service with a friendly staff.

sam socolow  |  Overall Experience 
Rating:
5.0

Lori and crew are very accommodating Everything went smoothly Tim

Tim Lang  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful to us with our moving and storage needs.

SUSSIE STAMPER  |  Overall Experience 
Rating:
5.0

Friendly, fast, Knowledgeable. Great place/

dean busler  |  First Impressions 
Rating:
1.0

Came in on Saturday and it was very busy. Not enough staff. Had rented a storage space 2 days before. Had to wait on person who could help me. He was rude. Will take my business elsewhere from now on.

Lynn Lenton  |  First Impressions 
Rating:
5.0

Excellent customer service!

Wayne Wise  |  First Impressions 
Rating:
5.0

extra nice employee and facility was so clean

Carol Vest  |  First Impressions 
Rating:
5.0

Great job

Tracey Gray  |  Overall Experience 
Rating:
3.0

Your management in charge are inflexible to reasonable requests.

Jeff LeSieur  |  Overall Experience 
Rating:
5.0

Great service and convenient to have storage available on site.

Suzanne Gonzalez  |  First Impressions 
Rating:
5.0

Lori provided excellent service.

Ed Garvey  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff - amazing to work with! Went above and beyond to help me with moving and storage and bulk disposal

kelley johns  |  Overall Experience 
Rating:
5.0

2 years, never a problem. Well worth the money.

Kevin Brannon  |  Overall Experience 
Rating:
3.0

As a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.

Ruth Bull  |  First Impressions 
Rating:
5.0

Great service!

Mark Porch  |  Overall Experience 
Rating:
5.0

Thank you so much for the wonderful service!

Retha Badenhorst  |  Overall Experience 
Rating:
5.0

I visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!

Heather Wimbush  |  Overall Experience 
Rating:
5.0

Well-maintained, clean, nice!

Stephen Wooten  |  Overall Experience 
Rating:
5.0

THe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!

kelley johns  |  First Impressions 
Rating:
5.0

Positive experience. Employees encountered were all nice.

denise daktar  |  Overall Experience 
Rating:
4.0

More space needed. Good thing they are expanding.

Timothy Masters  |  Overall Experience 
Rating:
5.0

Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!

Sharon masker  |  Overall Experience 
Rating:
5.0

Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,

Ruben Kelly  |  Overall Experience 
Rating:
5.0

Everything was handled very professionally and in a timely manner.

sam socolow  |  First Impressions 
Rating:
2.0

Outrageously expensive for the space

Claire Nunez  |  Overall Experience 
Rating:
4.0

Good service!

Xue Liang  |  Overall Experience 
Rating:
5.0

Very professional staff

Andrea Thorne  |  Overall Experience 
Rating:
4.0

Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.

michele ward  |  Overall Experience 
Rating:
5.0

Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!

Jay Knier  |  Overall Experience 
Rating:
5.0

Excellent service.

Teresa Colbert  |  First Impressions 
Rating:
5.0

Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.

Kara Bergwick  |  Overall Experience 
Rating:
4.0

I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.

JILL TAYLOR  |  Overall Experience 
Rating:
5.0

Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.

Rachael David  |  Overall Experience 
Rating:
2.0

My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!

Cary Barron  |  First Impressions 
Rating:
5.0

U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.

Marie Kurtz  |  First Impressions 
Rating:
5.0

Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal

David Bikle  |  Overall Experience 
Rating:
5.0

People are very helpful and professional

Vijaya Koleti  |  Overall Experience 
Rating:
5.0

Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.

susan roman  |  Overall Experience 
Rating:
5.0

Professional friendly staff. Great customer service.

shamice roberts  |  First Impressions 
Rating:
5.0

Pp

Charles Zvorak  |  Overall Experience 
Rating:
5.0

Great facility...will use again!!!

dean giddens  |  Overall Experience 
Rating:
5.0

The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!

Theresa Sasaki  |  First Impressions 
Rating:
5.0

At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.

walter mahan  |  Overall Experience 
Rating:
5.0

Dennis the U-box delivery driver was fast, friendly and efficient.

Thomas Bergen  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful they made moving from California extremely easy

mike ristow  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.

William Sullivan  |  Reservation 
Rating:
5.0

Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers

GEORGE STEGEMAN  |  Overall Experience 
Rating:
5.0

I always have used u-haul for years and will continue to use them .. Thank you for everything.

Marlene Lopez  |  Overall Experience 
Rating:
1.0

I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"

Robert Germany  |  Overall Experience 
Rating:
2.0

Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.

VENUGOPAL VADLAMUDI  |  Overall Experience 
Rating:
5.0

Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.

charles clark  |  Overall Experience 
Rating:
5.0

AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU

cynthia young  |  Overall Experience 
Rating:
5.0

Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!

Kin Mitra  |  Overall Experience 
Rating:
5.0

Very friendly people

Stephen Dirusso  |  Overall Experience 
Rating:
5.0

The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.

Luke Hurst  |  Reservation 
Rating:
5.0

Great service! Great value!

James Potter  |  Overall Experience 
Rating:
5.0

Excellent service from both Lorie and Lisa!

MATT ROWND  |  Reservation 
Rating:
1.0

They did not try to help and sent me demanding emails and I did not rent

Stan Jackson  |  Overall Experience 
Rating:
1.0

The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.

aurora hernandez  |  Overall Experience 
Rating:
5.0

Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.

Christiana eyzagurre  |  Overall Experience 
Rating:
5.0

Thank you!

ralph gondek  |  Reservation 
Rating:
5.0

I couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.

Julane Wiggins  |  Overall Experience 
Rating:
5.0

I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.

ben watters  |  Overall Experience 
Rating:
1.0

The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.

KARYN PINKSTON  |  Overall Experience 
Rating:
4.0

Lines were kind of long but service people were great to work with...

SCOTT JOHNSTON  |  Overall Experience 
Rating:
5.0

I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.

carol surges  |  Overall Experience 
Rating:
5.0

The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.

BABUKHAN PATHAN  |  Overall Experience 
Rating:
3.0

There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost

Tamara Fofana  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff.

william keown  |  Overall Experience 
Rating:
1.0

Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.

Philana Nowak  |  Overall Experience 
Rating:
5.0

The crew was exceptionally helpful and went above and beyond to answer questions and to help

KERMIT TYLER  |  Overall Experience 
Rating:
5.0

Lisa was my customer service person. LISA IS EXCELLENT!!!!

Carolyn Dempsey  |  Overall Experience 
Rating:
5.0

Great Experience! Highly recommend the UBox for moving.

Norma Pollitt  |  Overall Experience 
Rating:
3.0

The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.

CARON ROXANNE  |  Overall Experience 
No reviews have been submitted for this location.

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