Customer Reviews for U-Haul Moving & Storage of Woodlands

2,467 reviews

24540 I-45   Spring, TX 77386
(24 hour access - outside units and designated interior halls only)

(281) 364-7913

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 364-7913

24540 I-45
Spring, TX 77386
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Adalberto Leon 
Rating:
5.0

Need more customer parking.

MIKE STANGA 
Rating:
5.0

Customer did not leave a comment.

Gerardo Morales 
Rating:
3.0

Elevator closed entirely to fast. Got caught several hundred times Most of the staff were kind and very helpful. NOT ALWAYS THE CASE.

JIMMY SMITH  |  Overall Experience 
Rating:
5.0

Very nice and kind

Debra Jefferson 
Rating:
5.0

Customer did not leave a comment.

Edgar Lopez 
Rating:
5.0

Great friendly staff

Ron Stiles 
Rating:
5.0

Customer did not leave a comment.

Tadusz Kraszewski 
Rating:
5.0

Customer did not leave a comment.

LAWANDA ALLEN 
Rating:
5.0

Great customer service!! Very helpful and friendly.

Suzie Birlew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Hans 
Rating:
5.0

Customer did not leave a comment.

AMANDA MCKEON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERARDO ROMERO 
Rating:
5.0

Great

Ernesto Marquez 
Rating:
5.0

Customer did not leave a comment.

LATISHA ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY WOOLEY  |  Overall Experience 
Rating:
1.0

My preferred location was changed by a telephone call from UHaul 2 days prior to the scheduled pick up. That was manageable and I was able to plan my time accordingly but when I went to pick up the vehicle the location I was told to go to it was closed and there was nobody there. I had to contact customer service and wait on the line until I could speak to someone. Then I had to go to another location further away in order to pick up a vehicle. In all this wasted over an hour of my time and added a further 45 minutes driving time. The vehicle had a blowing exhaust and was extremely noisy (my passenger and I could only communicate by shouting!). This was for about 18 hours of driving time. I am extremely disappointed. by the overall experience especially as a repeating customer of UHaul.

TIMOTHY ZIMAN 
Rating:
5.0

Actually, six stars! Riko and Michael and the rest of the staff were very good to me

LESTER MCCOY  |  Overall Experience 
Rating:
5.0

It was great on each end of the move.

Patrick Myer 
Rating:
5.0

Riko and team are the best and a pleasure to work with!

JOHN R NORRIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose Canales 
Rating:
5.0

Michael is a true professional. U-haul is fortunate to have him on staff.

jason simmons  |  Overall Experience 
Rating:
5.0

5 Stars are not enough. Ive used this location multiple times and its always be A+++++++++ service. The staff are funny, warm and welcoming. I will most certainly recommend this location to everyone i know.

WILLIE WHITE 
Rating:
5.0

Riko is extremely professional, outstanding customer service!

Julio Alvarado 
Rating:
4.0

Customer did not leave a comment.

SHELIA THANERS 
Rating:
5.0

Everything was great

Leneal Wilridge 
Rating:
4.0

Customer did not leave a comment.

Sheila Thanars  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WALTER BELL 
Rating:
5.0

Mikell and the staff have been roughing but on point polite and professional.

Glen Walden  |  First Impressions 
Rating:
5.0

Everything was great

Endy Onye 
Rating:
5.0

Customer did not leave a comment.

Dmitrii Lukianenko 
Rating:
5.0

Customer did not leave a comment.

Perla Lovos 
Rating:
5.0

The gentleman at the counter when I picked the truck up was nothing short of amazing! Moving is probably one of the most stressful things and he was just being overall positive and so nice and even offered me a bottle of water when he noticed that I had finished mine. He made the experience feel personal and not just transactional, and really was a great way to start the long day I had ahead of me. To improve the next customer’s experience you need to make sure he doesn’t go anywhere because he was awesome! I wish I could remember his name. 10/10 experience.

Laurin Lombardi 
Rating:
4.0

Customer did not leave a comment.

Ernest Imoisi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly deVos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shaquita Shead  |  Overall Experience 
Rating:
5.0

I'm not sure, because my experience was great!

Johnny Brown 
Rating:
5.0

Customer did not leave a comment.

Valschkia Dabney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOGAN KEESLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Baldacchino 
Rating:
5.0

Customer service was on point and very attentive

Dj Stay Ready of Houston Jason  |  First Impressions 
Rating:
4.0

Good service only issue was the return a truck app would not work properly at the store upon dropping off the truck after hours. Thanks.

DAWSOM WEATHERFORD 
Rating:
5.0

Great location, staff always so helpful.

Monica Zuniga 
Rating:
5.0

Customer did not leave a comment.

Christopher Scott 
Rating:
5.0

Not at this time

KEVIN PERKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD FREEMAN II 
Rating:
5.0

Rico and Michael were extremely helpful.

Michael Gross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergei Zhilinski 
Rating:
5.0

The atention of Michael was very good.

ORLANDO GARCIA-SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Tracy Obrien  |  First Impressions 
Rating:
5.0

Best locator ever. Michael goes beyond the call of duty to help.

Trina Vining- McClinton  |  Overall Experience 
Rating:
5.0

Staff were incredibly helpful and fully devoted to their job #1

Tracy Obrien 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HARRIS 
Rating:
5.0

I’m still waiting for my final receipt. Plz send thx!

Richard Castillo 
Rating:
5.0

Customer did not leave a comment.

LaWrencya Caraway  |  First Impressions 
Rating:
5.0

We needed to move to a storage that was closer to our current home

Emma Murphy  |  Overall Experience 
Rating:
5.0

Staff goes above and beyond with customer service and location is well lit and secure

CARLOS PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZANNE ISHMAEL 
Rating:
5.0

Customer did not leave a comment.

Keyera Duff 
Rating:
5.0

Customer did not leave a comment.

Darrell Harrelson 
Rating:
4.0

Customer did not leave a comment.

James abraham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Devon Hudson 
Rating:
5.0

The staff is always available during hours for help and assistance. One of the BEST locations I’ve ever experienced and it shows from the top down! I will definitely recommend to family and friends!

Keith Swint   |  Overall Experience 
Rating:
5.0

Fantastic Location!!!

REGINA DEMNY 
Rating:
4.0

Location was closed when dropping off truck and trailer.

Kevin Perez Cruz 
Rating:
5.0

Customer did not leave a comment.

Jennie Flores 
Rating:
4.0

Customer did not leave a comment.

Jonathan George 
Rating:
3.0

Customer did not leave a comment.

Lydia Stemple  |  Overall Experience 
Rating:
5.0

Thanks for making this process accommodating for me!

Tiara King 
Rating:
5.0

Rico is a fabulous representative for the company

Breck Chatrou 
Rating:
5.0

Customer did not leave a comment.

Joy Hughes  |  First Impressions 
Rating:
5.0

Representatives assisted me in times of need, so God bless them. Manager was also great, very accommodating after discovering my storage unit was rented. Actually got a better unit that was more convenient for me, thanks to him doing his job after seeing me walking around the facility past midnight. Thank you guys soooo much!

CHARNEL WELCH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah Neuman 
Rating:
5.0

It was a great facility I have no complaints keep up the good work.

Christian Watson  |  Overall Experience 
Rating:
5.0

None. I always try to rent from this location for my company. The employees are always helpful.

Michelle Cheney 
Rating:
5.0

Customer did not leave a comment.

Steven Hudson 
Rating:
5.0

Customer did not leave a comment.

CHARLES TERRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mercedes elizondo 
Rating:
2.0

Customer service is horrible at this location

David Gonzalez 
Rating:
4.0

The truck was in bad condition and had cracks which was leaking water inside.

Sohail Mohammed 
Rating:
5.0

Nothing

Gregory Davis 
Rating:
5.0

Customer did not leave a comment.

Willie Holden 
Rating:
5.0

Awesome experience. Riko was extremely helpful and accomodating.

Nicholas Hernandez 
Rating:
5.0

We rented a space for our RV for 8 years. Never worried about its safety. Had 1 battery taken and replaced with non functioning battery and 2 butane tanks changed out for empty ones. Otherwise, it was always where we parked it and in good shape.

MARILYN COOK  |  Overall Experience 
Rating:
4.0

Friendly and efficient crew at this location. They even sorted out my questions on dropping of trailer at a different location.

Farid Nagji 
Rating:
5.0

Customer did not leave a comment.

Maria Garrett 
Rating:
5.0

U-Haul just does it right.

Sarah Patel 
Rating:
5.0

Other than location that I was picking up my dropoff point wasn’t on the paper they gave me. I had to call three times to finally get the location to where I was dropping it off. First two agents couldn’t figure it out then third agent was able to. Took a total of 10 minutes to get that information which is crucial while driving a uhaul and moving things around. And I thought uhaul was a streamlined service. To top things off the location I dropped it to didnt even know I was arriving and they charged me an extra $14 for mileage

Aaron Davis 
Rating:
5.0

On-site manager was very friendly and helpful. Excellent experience at this location.

Ashley Barreras 
Rating:
5.0

Customer did not leave a comment.

Helena Sternthal 
Rating:
4.0

Customer did not leave a comment.

Rozanne Amo 
Rating:
5.0

The truck was not in a good condition to be rented. It had an major issue with the brakes, it tooked too long to stop the truck. And it had a sound like metallic sound in the front left week as the brake bands were all gone. First time that kind of things happens to me. We are moving things on your trucks, but also we are on them the vehicles has to be ready to be rented and of course in a way we can survive the ride.

Jose Colmenares Sigala 
Rating:
5.0

Really great.

Gary Sipp 
Rating:
5.0

Customer did not leave a comment.

Yesenia Escalante 
Rating:
5.0

The steering wheel was slightly off.

Tomas Prado Bley 
Rating:
5.0

The guys in the office very friendly, truck super clean, easy process.

Heber Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Felicia Bradley 
Rating:
5.0

Truck worked fine though had several mechanical issues (needed power steering fluid, transmission hard to shift, etc)

Walter Curtis 
Rating:
3.0

I had a few bags missing from my unit

ZERIUS BRITTIAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon Vezina- Dawod  |  Overall Experience 
Rating:
5.0

Not a thing. My experience has always been awesome.

Regina Nichols 
Rating:
5.0

Excellent service by the gentleman at the desk very polite and knows his job well 👍🏻

Chris Wilkes 
Rating:
5.0

Customer did not leave a comment.

Grant Busse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamarcus Williams  |  Overall Experience 
Rating:
5.0

Very good customer service very concerned about your needs or anything that you needed help with they were there to help you with. Yes I would recommend again this facility to anybody else. Thank you to the manager Riko great job

Emily Mata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stan Duke 
Rating:
5.0

This is the best location I've ever utilized. I am always impressed with the quality of service and their professionalism period.

SOLOMON OLATOYE 
Rating:
5.0

We’ve used this storage facility for almost 12 years for our three different RVs. They’re secure and always very clean. They’ve only raised their prices about twice in that timeframe. Highly recommend this facility.

Mary Boone  |  Overall Experience 
Rating:
5.0

Great service. Not need for changes..

Steve Ward 
Rating:
5.0

Customer did not leave a comment.

Vendylon Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Tchernomordik 
Rating:
5.0

Customer did not leave a comment.

Mike Bride  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Bride 
Rating:
1.0

Customer did not leave a comment.

Pierre Gibbs  |  Overall Experience 
Rating:
5.0

Great service.

Bill COTTON 
Rating:
3.0

Not all appliances I ordered were available at pick up

DETLEF BOSS 
Rating:
5.0

Customer did not leave a comment.

Juan Penuela 
Rating:
4.0

Customer did not leave a comment.

JANICE WROTEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John goers  |  First Impressions 
Rating:
5.0

Staff extremely friendly and helpful. Very well run establishment.

Peter Lee 
Rating:
5.0

Customer did not leave a comment.

Christopher Salley  |  Overall Experience 
Rating:
5.0

Michael and his staff were fantastic! They were professional, helpful and speedy. I would absolutely recommend this location and team!

Jeff Morris 
Rating:
5.0

Met my need.

Mark Groppi 
Rating:
5.0

Customer did not leave a comment.

LISA RITENOUR 
Rating:
5.0

Excellent customer service and quality equipment. I will definitely use this location again in the future.

SOLOMON OLATOYE 
Rating:
5.0

Customer did not leave a comment.

Melanie Dupard 
Rating:
5.0

Customer did not leave a comment.

JONATHAN NOLAN 
Rating:
4.0

Customer did not leave a comment.

Latanya Whaley  |  First Impressions 
Rating:
5.0

The manager is very pleasant and accommodating. He offers outstanding service.

Regina Nichols 
Rating:
5.0

Great!

Cindy Rios 
Rating:
5.0

Customer did not leave a comment.

Chennelle Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT WOCHNICK 
Rating:
5.0

Customer did not leave a comment.

Brett Hamilton 
Rating:
5.0

Customer did not leave a comment.

GEIDY PEREZ PORTAL 
Rating:
4.0

Customer did not leave a comment.

Michael Bacque 
Rating:
5.0

no comments

Pamela Reed  |  First Impressions 
Rating:
3.0

It was okay! To get to the storage was a little difficult and was more smaller then I thought. The manger and my movers got in a verbal argument. But eventually I had to calm the situation down. In order to get my stuff in the storage unit. Overall it was okay experience. The manger need to be a more respectable when approaching people who at the facility. Rather it’s a unit renter or moving company.

Melanie Dupard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio Giron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Vest 
Rating:
4.0

Customer did not leave a comment.

Karen Satterfield 
Rating:
4.0

Easy experience.

CHONDREA MATTHEWS 
Rating:
5.0

Good job

RUBEN AGUIRRE  |  Overall Experience 
Rating:
5.0

However, I would never recommend the moving company we used through your website. I understand it is a third party; however, they left us in a very precarious situation resulting in us incurring additional costs with U-Haul. Very unprofessional and very disappointed.

TONY Julian 
Rating:
5.0

I was supposed to have the vehicle back at 3:45pm. However due to the rain it delayed us a little bit. I returned the truck around 4:30 and was charged for a whole extra day plus insurance. I called and advised u u-haul that the rain delayed us but yet still was charged. I think it was unfair.

LASHAWN STEVENSON 
Rating:
5.0

Customer did not leave a comment.

Kathy Steen 
Rating:
5.0

Customer did not leave a comment.

Vendylon Edwards  |  First Impressions 
Rating:
5.0

The manager of this U-Haul was outstanding!

Robert King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nisa Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Ryan 
Rating:
5.0

Customer did not leave a comment.

Nisa Walker 
Rating:
5.0

Customer did not leave a comment.

Yanko Delie 
Rating:
5.0

Customer did not leave a comment.

Sherri Hooks  |  Overall Experience 
Rating:
5.0

Friendly staff and always ready to help.

John Vaughan 
Rating:
5.0

Customer did not leave a comment.

Jose Camarena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochell Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Shilman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Macy Zawada  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jasmin Garcia  |  Overall Experience 
Rating:
4.0

Riko and Michael are great guys enjoyed speaking with them.

ANDREW IYEKEKPOLO  |  First Impressions 
Rating:
5.0

None

Pete Garcia  |  Overall Experience 
Rating:
1.0

I was told by the clerk that he would check me out of the storage unit and I would receive an email with the receipt during this time I was moving into the new house and dealing with new job and failed to check my email. It was 2 months before I realized that I was auto paying for the storage unit. The clerk manage to give me back one month but fail to return the first month pay that was taken

Roselin Zorrilla  |  Overall Experience 
Rating:
1.0

my unit was rented out before my day of renewal without I was under contract until the July first 07/01/2023 I came 06/26/2023 notification or simple a phone call will fix the problem i have the rest of my things and have other personal property to putting back in the unit. but when i when someone was already moving in . very poor and cruel action. after been moving and all the hard work and fatigue and the heat to be be back and forth all in vain to drive around the big city of Texas not knowing where to go from one place to another just to put my things ,the clerk he did not care at all he was his washing his hand and telling me it was not me it not my fault .not taking responsibilty for the company that he work .really a bad experience wishing not one to go through it .not ever going back and not the best storage to go .sorry but this was my experience extremely bitter.. bad actitute and bad charater will corrut a company due to bad customer service

JOSUE MONTERO  |  Overall Experience 
Rating:
5.0

Michael and his team were very knowledgeable and accommodating!

Sandra Reyes  |  First Impressions 
Rating:
5.0

I had a space here for 3 yrs and I actually lived out of town. Whenever I needed assistance they always helped me and made things very easy for me without having to travel 30 hours to do it. They were always nice and helpful .

Layouke Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mullen  |  Overall Experience 
Rating:
3.0

I am paying for a climate controlled unit. It was 100° inside with no ac running.

JOHN MAXWELL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MAGDALENE TARLOVSKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDON BELL  |  Overall Experience 
Rating:
3.0

me and another 5 people we where in the same zone of loading and un -loading ours belonging at the same time . due to one of the exit door was not working according to the staff the clicker was not working for him but working for other staff the use the door multiples times in front of us it was extremely difficult for all the people that have to move constantly theirs cars to allow others to pass by. it was a horror experience having only one way in and one way out making all us spending more time in the heavy heat of the day. the attendant did choose not to fit his clicker or changing battery or borrow another staff remote control as a customer services to families arriving at the location. customer services was not the best . After more than 12 hrs been driving in the road ,a little compassion would be greatly appreciated it ... that was my honest experience...

JOSUE MONTERO  |  First Impressions 
Rating:
5.0

Very courteous and straight-forward staff. Offered me cold water every time I came in, since it was usually 90 degrees outside, which was really nice. Checking in, checking out, and asking questions was always super easy and very efficient. Would do business with these people again!

Lauren Hynson  |  Overall Experience 
Rating:
5.0

I've always received Excellent Service from every UHaul location I ever visited!

Lori Garza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN MENDOZA GRANDE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karol Medina  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thomas Mattison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carlos canizalez   |  Overall Experience 
Rating:
5.0

When ever I move I always use Uhaul the best in the city.

Christian Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandi Calice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stevie Godfrey  |  Overall Experience 
Rating:
5.0

The team was phenomenal over the course of my 12 month rental.

Evon Welch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

boukar lawane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores Gonzales  |  Overall Experience 
Rating:
5.0

Very helpful stuff.

Aldo Martini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Washnesky  |  Overall Experience 
Rating:
5.0

Customer service was very professional And polite.

Tone Anthony  |  First Impressions 
Rating:
5.0

Thank you.. the maintenance lady scares me still! But thank you. I only wish I met y'all when my life wasn't falling apart.

SELINA COVEY  |  Overall Experience 
Rating:
5.0

Awesome people to work with!

Lydia Erckson  |  First Impressions 
Rating:
1.0

I’ll never give this location my money again!

Vivian Gonzalez  |  Overall Experience 
Rating:
5.0

Very helpful. Went above and beyond to make it convenient and easy.

Kimberly deVos  |  First Impressions 
Rating:
5.0

Riko was very friendly and very helpful person.

Anil Gorge  |  First Impressions 
Rating:
5.0

Always excellent

Bernard Barrett  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dolores Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Schlumbrecht  |  Overall Experience 
Rating:
5.0

Very helpful staff.

Christopher Scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan Demny  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICK ESPINOZA  |  Overall Experience 
Rating:
5.0

Great storage unit and great staff

Matthew Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Andrew  |  Overall Experience 
Rating:
3.0

Because some one went in my storage and took some stuff.

WILLIAM JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Tellez  |  Overall Experience 
Rating:
4.0

Good job guys!

Suyogya Bhattarai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICK BRADSHAW  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricky James  |  Overall Experience 
Rating:
5.0

Riko and Michael are both wonderful men! Efficient and kind beings that we could use more of in this world! Thank you!

TIFFANY TURNER  |  Overall Experience 
Rating:
3.0

I was told different rates and a month Free promotion but, we did not get any Free month. Kind of a Scam--espeically since I was a sunday.

Todd Gartner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbi Brand  |  Overall Experience 
Rating:
5.0

Mr. Rico was wonderful to work with - he was friendly and very accommodating

JOHN DAVITO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Tellez  |  Online Move In 
Rating:
5.0

I’ve been using U-haul for storage and truck rental for over a century. Thank you I-haul and staff for your great service.

CYRESE RUSSELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Tellez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andre Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel perez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Batiste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES E SCHALL  |  Overall Experience 
Rating:
2.0

We had property missing.

David Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNETTA JACKSON  |  Overall Experience 
Rating:
3.0

Bldg B has pest issues with wasp and just too many of them getting into the cracks of the AIRDUCTS and flying out to the HALLWAYS.... DANGEROUS

Nathan Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malick Mbodj  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Hornsby  |  Overall Experience 
Rating:
5.0

Wonderful friendly staff…Mike, Rico, Erica and the others. Needed only for w short period of time and they eased the anxiety of the situation. Highly recommend.

Tonia Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RON GARRETT  |  Overall Experience 
Rating:
5.0

From the first time I reserved the trailer, until the time we moved out of the storage facility in Texas, the entire experience was way better than I had expected it would be. Kudos to U- Haul for giving one month free storage when you rent their trailers. I would highly recommend U-Haul to any person needing to move their possessions.

Robert Leahy  |  Overall Experience 
Rating:
4.0

Everything was okay except my bed was damaged, and they couldn't do anything about it. Something spilled on my bed and my gel mattress cover. Because there was nothing leaking in the storage unit they couldn't do anything. Also I had bugs in my store good. They weren't roaches but they were very small little flying things that it was a lot of them and I know I didn't go in there with them. Also I tried to change the due date for my payment and they couldn't change it or I had to pay an extra month plus the days and it that was too much. The facility was very clean always accessible staff always friendly I just had minor problems. I guess of replacing a bed it was minor that's it.

louise watkins  |  Overall Experience 
Rating:
4.0

These are the cleanest public testrooms I’ve seen in a long time!!

KANDY GLASS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT LAIRD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLA GONZALEZ  |  First Impressions 
Rating:
4.0

The initial Fort Pierce location was experiencing understaffing, and computer problems. But in Spring Texas, Erica was phenomenal. Friendly, helpful and knowledgeable.

Robert Leahy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen LeBlanc  |  Overall Experience 
Rating:
5.0

Rented a truck and a storage unit. Staff was super friendly and and helpful on our move in.

John Archer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbi Brand  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LACIE WHORLEY  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful.

Ken McIntosh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerome deshon collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

acevedo fernando  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA WILCOX  |  First Impressions 
Rating:
4.0

Excellent service! Reasonable prices! Courteous employees! My 4 star is based on the fact, that having an outside storage unit, causes dust to collect on your belongings! By no means is this a reflection on the staff…just a personal observation.

linda sinquefield  |  Overall Experience 
Rating:
2.0

Difficult to contact employees when needed

GARY ALEXANDER  |  Overall Experience 
Rating:
1.0

My trailer was stolen while in storage at this U-Haul. It is worth a great deal to me. I have loved and enjoyed this trailer for 18 years. I will not be using this facility in the future. It is not secure. The bottom line is that the facility should have been able to keep my trailer safe.

lora black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Pennington  |  Overall Experience 
Rating:
5.0

El personal muy amable y todo muy bien y seguro volveré a este lugar sin pensarlo 100 % recomendado

Leonel Silva  |  Overall Experience 
Rating:
5.0

Excelente servicio,,muy profesional,,Excelente trato,muy amables,,todo estuvo muy seguro,,,y siempre que lo necesite me atendieron,,,Gracias,,,,

Teresa Fellton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID WILEY  |  Overall Experience 
Rating:
5.0

The staff were friendly and very knowledgeable. I would highly recommend them to anyone looking for either a truck rental or a storage unit.

Cheryl Devore  |  Overall Experience 
Rating:
1.0

I will not come back

Tierra Hill  |  First Impressions 
Rating:
2.0

Got charged for dolly when it was already broken before I rented the truck. Also charged for an additional day when I was already at the facility waiting in line. Nobody was outside only one single employee running the show. Absolutely awful experience for me.

Richard Denson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETRONILO RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne Guillory  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Franscico Marquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Nazareth Fulminar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANA DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie Solomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NINA ANDREWS  |  Overall Experience 
Rating:
5.0

Keep up the great work. Very patient and helpful. Answer any and al questions and concerns.

SHANTORIA HANKINS  |  Overall Experience 
Rating:
4.0

We were at this facility for a little over three years the only problem is I had was with my unlock it wouldn’t open one time so that everything went well

Eduardo Muniz  |  Overall Experience 
Rating:
5.0

Thank you to your wonderful and courteous team; I had multiple challenges and your employee Dallas stayed a little late waiting for me to come in. Thank you guys

Byron Hornsby  |  First Impressions 
Rating:
4.0

Gate had issues on one occasion but was repaired quickly. Property was always clean. Good experience!

mark mitchell  |  Overall Experience 
Rating:
5.0

The owner is a very friendly and welcoming person.

DENNIS DRISCOLL  |  Overall Experience 
Rating:
4.0

Need access after 10 pm occasionally die to my work schedule.

Cynthia Comeaux  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nachole Farrens  |  First Impressions 
Rating:
5.0

……

Bruno Wirz  |  Overall Experience 
Rating:
5.0

These guys was very considerate to my needs and concerned that I was able to have the storage space to keep all my things safely stored. I can’t thank them enough!!!

William Bruce  |  First Impressions 
Rating:
5.0

Great all around service.

David Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Cearley  |  Overall Experience 
Rating:
5.0

Great communication. Easy process

JOHN POLK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Scrutchin  |  Overall Experience 
Rating:
3.0

Overpriced. Received a letter they were going up on monthly rent. I shopped around and got another unit same size same hrs and is a clean and maintained facility for 1/2 the cost what they were charging.

Matthew Whatley  |  Overall Experience 
Rating:
5.0

Very helpful, knowledgeable, and accommodating!

Gene Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL PAGE  |  First Impressions 
Rating:
5.0

Super great people

Teresa Cearley  |  First Impressions 
Rating:
5.0

Family oriented

ANGELA MORGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Jones  |  First Impressions 
Rating:
5.0

Forgot the spelling to his name, started with an A. Believe it was Areu or something around that. Dude was extremely helpful and polite. Good dude.

Joel Salcido  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA MADERO  |  Overall Experience 
Rating:
5.0

Riko was very helpful. He even gave me a ride home when my wife did not show up. very satisfied.

STEVEN GLASSER  |  First Impressions 
Rating:
5.0

Michael was extremely helpful with returning our truck and getting us moved in to a storage space. Previous to meeting Michael we were having a very difficult time with everything at other U-Haul facilities. Michael is exceptional at customer service.

Kathleen Kantorzyk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joaquin morrow  |  Overall Experience 
Rating:
5.0

Quick and fast service.. definitely recommend

CHARLES PAGE  |  First Impressions 
Rating:
5.0

The gentleman who checked us in was very helpful. He was very busy (helping 3 people at once) but very efficient. The unit we originally got was not going to work for us but Michael quickly and easily moved us to a unit that would work. Moving to the area from out of state, I didn't have much to go off, but wr are glad we went with this facility!

John Kent  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LAURA MARCHAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SCHARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlyn Staacke  |  Overall Experience 
Rating:
4.0

Jordan, was fantastic! Very friendly and knowledgeable. Way to go Jordan!!

TIFFANY TURNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN CLAY SMELLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra Renfroe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jerry lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MIRELES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morgan Byers  |  First Impressions 
Rating:
5.0

Thank y’all

Lynette Martinez  |  Overall Experience 
Rating:
1.0

They charged me twice from another facility and shouldn't have then I have to wait for a refund for 3 to 7 days and I really needed my money back that day asap.

William Johnson  |  First Impressions 
Rating:
5.0

Unable to locate carts

Beckey Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Corter  |  First Impressions 
Rating:
5.0

Riko at the uhaul storage of the woodlands was awesome and made a rough move very easy once I made it to Houston he is a five start in my book ⭐️⭐️⭐️⭐️⭐️

angela salerno  |  First Impressions 
Rating:
5.0

Manager Riko Abundis and staff were always very accommodating and welcoming. Í greatly appreciate everyone at this facility.

PAULA JOHNSON  |  Overall Experience 
Rating:
5.0

U-Haul storage in The woodlands have employees that are respectful and nice their generous they do the job it's supposed to and keep the rates decent and affordable. No argumental issues.

james schlumbrecht  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tori Heckart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA SHORTER  |  Overall Experience 
Rating:
5.0

very nice helpers

Anjeanetta Matthews  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maja Jacobs  |  Overall Experience 
Rating:
2.0

Scam Alert ! I re

Ray Crawford  |  First Impressions 
Rating:
5.0

The manager Riko is the best!!!!

Joe Whitfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madonna Smith  |  Overall Experience 
Rating:
4.0

Considering the lady was the only one working due to a no call , no show …. She did the best she could….., I don’t think she was able to take a lunch break being that she was there making sure the customer were accommodated. Thanks Young Lady

Stacey Johnson  |  Overall Experience 
Rating:
5.0

The staff made me feel really good. I was having the worst day ever but when I left, I actually almost forgot my problems. The slightest bit of kindness goes a long way!!! Thank you all. And that manager is a keeper ☺️

Lori Mcdonald  |  First Impressions 
Rating:
2.0

Everything from rental of 4 trucks and storage was a nightmare from the begining. Will never use uhaul facilities or equipment again was never compensatwd for any of the mistakes by your representatives. Of there was a another rating lower than below average I would choose it.

jody Fisher  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brittnay Delacerda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HUGH SMITH  |  First Impressions 
Rating:
5.0

Riko and his staff are excellent. Great service. Clean facility. Well maintained.

BRANDON MABRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diedra Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANJINI NAGARAJ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla Hart  |  Overall Experience 
Rating:
4.0

Friendly service. Clean facility.

Marlon Hillard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jan Muniz Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Boronow  |  Overall Experience 
Rating:
5.0

No comments

Audrey Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON JOYNER  |  First Impressions 
Rating:
4.0

Aside from some logistics issues no there part. But they made up for it by addressing the issues and accepting responsibility for the mistake and comped me some fees. No argument all was fair. Good service and understanding.

ROGELIO ARENIVAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine James  |  Overall Experience 
Rating:
5.0

The staff was super helpful especially when it came to referring somebody to help move my belongings into the unit thank you great job highly recommend you appreciate the great service from everyone.

LLOYD SELBY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Mong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shun Brager  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hope Peralez  |  First Impressions 
Rating:
5.0

The guy take care of me on this storage was amazing super friendly he walked in to the facility to show me everything he just done amazing his name was tryniti I’m no sure if I write right the name

Erick Falkenhagen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robichaux Cory  |  First Impressions 
Rating:
5.0

Very clean and friendly

FERNANDO GALDAMEZ  |  Online Move In 
Rating:
5.0

I can't say enough good things about my experience here. Riko was so helpful & personable, 10/10 would recommend! Thanks again

Mandi Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK CASTILLO-FABREGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Boronow  |  First Impressions 
Rating:
5.0

MUY BUEN SERVICIO Y RAPIDO

ARMANDO RENE ARRONA  |  First Impressions 
Rating:
3.0

The facility was out of free locks that came with my purchase. I could not purchase a lock from them and instead had to drive to Lowe's to purchase a lock for my facility.

SHANNON LANDREVILLE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHAPMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERNISE FERRER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annet Jones  |  Overall Experience 
Rating:
3.0

Poor communication.

Jada Perks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Reefer  |  First Impressions 
Rating:
1.0

The service was very poor and disappointing. My wife and I thought we were renting a unit on or around 4/17/21 only to discover a month later there was no record. The original price we were quoted was around $35.00/month with the first month free. When we returned a month later a different staff member showed a different pricing fee of around $84.00/month for the same unit. We were forced to switch out of the unit we were in to a different and smaller unit.

Marc HOUSTON  |  First Impressions 
Rating:
4.0

Riko is well versed in storage and rental services. Thank you!

jacqueline cox  |  Overall Experience 
Rating:
5.0

Riko the general manager is a very good guy he will go out his way to make sure you are happy and satisfied. Keep up the good work Riko .

Wayne Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KaTrece Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lasamuel Watts  |  Overall Experience 
Rating:
1.0

the service is horrible in all the facilities, I asked for a utility dolly and i paid for it and it wasn't in the truck. I am still waiting on getting my money back, and I know I won't get it. I had a lot of trouble getting an storage. they have many hidden charges. The worst experience I ever had and I would never ask for a storage again nor a truck

DENNIS VELASQUEZ CARRASCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnson  |  Overall Experience 
Rating:
5.0

On-line description was misleading. I rented a 10x15, and the text confirmation told me it was 2 units (10x10 & 10x5?). Was able to cancel next morning w/ no problem. Very professional. I will come back.

JARED GOULD  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim Alexander  |  First Impressions 
Rating:
5.0

Great friendly service by Riko, the manager. He really helped me out.

Christopher Osborn  |  Overall Experience 
Rating:
5.0

Very very above average experience very nice 👍 boss lady #1in my book

Phillip Cranford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christian Gadient  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sameera Drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald banaybanay  |  Overall Experience 
Rating:
5.0

Everyone was real helpful, tended to my needs

Sharon Mong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rod Caston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Smith  |  First Impressions 
Rating:
5.0

Excellent service had no problems my stuff was their the way I left it I was very pleased with u-haul storage

Basit Baig  |  Overall Experience 
Rating:
5.0

Riko is the best!

Henry Meek  |  First Impressions 
Rating:
5.0

I've utilized this storage facility for 3 years. Everyone I came in contact with has been friendly, courteous and helpful.

Jody Mulford  |  Overall Experience 
Rating:
5.0

Very happy with this facility. Rico was extremely helpful and accommodating I would definitely recommend this UHaul Storage Facility.

steve Kolach  |  Overall Experience 
Rating:
5.0

This U-Haul has been great to us. We recommend you guys to all of our Partners in the Woodlands area.

Angela Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DEMMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Christy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maja Jacobs  |  First Impressions 
Rating:
5.0

As a handicapped senior, I really appreciate the kind and helpful employees. The facility is very clean and safe - great security! I will definitely use this place again should I need to, and I am recommending them to all my friends.

Carine Rishton  |  Overall Experience 
Rating:
5.0

Wonderful experience

Joe Dew  |  Overall Experience 
Rating:
5.0

The staff was very friendly, helpful and knowledgeable. We were very pleased with the complex and feel very comfortable storing our RV at this location.

James Salter  |  First Impressions 
Rating:
5.0

muchas gracias exelente servicio

yudelsis diaz  |  First Impressions 
Rating:
5.0

Rico in The Woodlands is awesome!

Steve Kolach  |  Overall Experience 
Rating:
1.0

Mr. Abundi is poor example of management. No response to emails or phone calls . Really sad !.

rodney leatherwood  |  Overall Experience 
Rating:
5.0

Moving my furniture to storage was a very easy process thanks to u-haul staff.

Carine Rishton  |  First Impressions 
Rating:
5.0

The staff was always friendly and helpful anytime I have needed something from them.

Kelly Bach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orestes M Aleman Sr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALTAIR ARAUJO  |  Overall Experience 
Rating:
5.0

Todo Satisfactorio , Gracias

Cirilo C Perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVE SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Osborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rodney leatherwood  |  First Impressions 
Rating:
3.0

When we arrived to store the RV in our allotted space, another RV was in it. We had to park on the side of the facility until the wrong RV can be moved. It is still not in its assigned space. Hoping this gets resolved soon.

Theresa DeLong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesse einhorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd scoles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefan Monych  |  First Impressions 
Rating:
3.0

I had two incidents, one someone broke into rv and just recently someone tried to steal my catalytic convertor, evedently they were spooked off as they started to cut the pipe and left .

darrell rabel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Rumbaugh  |  First Impressions 
Rating:
5.0

Thank James for his help and concern in the help that I was needing at the time and also the help to rico at u-haul of Woodlands

Jeff Mullins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Kildair  |  Overall Experience 
Rating:
5.0

I loved my unit and it was super clean plus the guy at the counter was very nice and attentive.

Paul Barajas Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold Walker  |  First Impressions 
Rating:
5.0

Great job and friendly people.

Kathy Pack  |  First Impressions 
Rating:
5.0

Very helpful people they should get 5 stars.

LASHANDA RICHARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORESTES MIGUEL ALEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madonna Smith  |  Overall Experience 
Rating:
5.0

Courtney was real nice very professional and very accommodating highly recommend this facility and her

George Papios  |  First Impressions 
Rating:
5.0

Robin was great to work with. She’s a keeper. Thanks Robin!

Mary Boone  |  First Impressions 
Rating:
5.0

I was well pleased

Glover Leroy  |  First Impressions 
Rating:
5.0

Excelent service. Thanks for help me

MARY ESPINA DE VILLAMIZAR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cynara pellegrino  |  Overall Experience 
Rating:
3.0

Climate control is a little hot. Please fix air.

Karla Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BIDDEL TEKESTE  |  Overall Experience 
Rating:
1.0

I never even rented a storage with this place. I have Called and told you Multiple times. The manager insists I did but I’ve never even been on property one time. Seriously annoying

JASON FORTNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yein le  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful as I completed by move from San Diego to Texas! Everything was perfect!

Brad Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Kinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN EDWARD BOUSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna lavin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David LeCates  |  First Impressions 
Rating:
1.0

Never using uhaul for anything ever again

Randy Bocchi Ii  |  Overall Experience 
Rating:
5.0

Best group of people for these needs. Always polite and helpful. Very safe and secure environment.

Kimberly Davis  |  Overall Experience 
Rating:
5.0

Great customer service and pricing. They had exactly what my wife and I needed and at an unbeatable price.

peter dawson  |  First Impressions 
Rating:
5.0

Everything was great except for the price. I was able to get the same size unit across the street for $98.00 less a month!!

augusto filpe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANA DAVIS  |  First Impressions 
Rating:
5.0

James was exceptional!!! My sister and I were having a hard time bc my nephew just passed away and nobody got to say goodbye. We suddenly needed to move the personal contents from his house with almost no time to prepare. We kept having to change return times for the uhaul and honestly had almost no help moving. James was so empathetic and accommodating. He was so sweet that we cried out of appreciation rather than grief for the first time in days. His kindness was what we needed at such a difficult time, and the service was terrific. God must have guided us to his location so we would be treated so well!

Linda lacono  |  First Impressions 
Rating:
5.0

James is honest, straight-forward and customer-centric employee.

jay cowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Ballin  |  First Impressions 
Rating:
5.0

James was very attentive and easy to work with. He understands customer service. I enjoyed my experience with his location. I previously had a terrible one last year at 9411 1960. He was awful!

Scott Nietschmann  |  Overall Experience 
Rating:
5.0

Need to improve on closing account when someone remove/move their property out of the facility instead of leaving it active for the system to see it as a recurring payment.

Chukwunenye Akunaeziri  |  Overall Experience 
Rating:
5.0

Staff was helpful and friendly

juan gomez  |  First Impressions 
Rating:
5.0

Excellent facility

Sydney Colwell  |  Overall Experience 
Rating:
5.0

Always Great Service!

CHRISTINE LEMAIRE  |  Overall Experience 
Rating:
5.0

Efficient services. They are really helpful.

francine forest  |  First Impressions 
Rating:
5.0

Nice Facility

Constance Franklin  |  Overall Experience 
Rating:
1.0

Continued mistakes in billing. Camper trailer got STOLEN from site!!!!! Has been 5 days and still have not gotten video of incident to give to police.

Julian smith  |  Overall Experience 
Rating:
5.0

James he’s not only a great manager he is an excellent businessman Because he care ...! . Thank you James I will always recommend u-Haul To all my friends and customers

max zainalabdeen  |  Overall Experience 
Rating:
5.0

James is such a great guy and very helpful

Chukwunenye Akunaeziri  |  First Impressions 
Rating:
5.0

Outstanding!!!! We will be back for sure!!! We are traveling so we didn’t need the space anymore. When we return to the area we will store it there again. Super friendly and professional. Thank you

Cindy Eason  |  Overall Experience 
Rating:
4.0

Both men that work there are great, made it quick and easy to get the right size storage and a packtruck. Got a very great deal and Couldn’t be more pleased where I left my furniture. Thank you!

assyria reyna  |  First Impressions 
Rating:
5.0

Very pleased with the location and friendly staff. Thanks so much!

Cindy Eason  |  First Impressions 
Rating:
5.0

Scott was a great help getting us situated. Gate had some issues but overall excellent facility and service.

Andrew Able  |  Overall Experience 
Rating:
5.0

Scott was excellent in explaining the process and recommendations per my needs.

Jody Mulford  |  First Impressions 
Rating:
5.0

Great

James Mayers  |  Overall Experience 
Rating:
1.0

James was VERY RUDE!!! And came across as REJUDICE! He was SO disrespectful I did NOT use this facility. I've tried twice before and I received the same "I don't want you here" tone and gesture. PWT!

Carolyn Towner  |  Overall Experience 
Rating:
5.0

James the store manager knowledgeable informative upfront I gave him The trust of my business

max zainalabdeen  |  First Impressions 
Rating:
5.0

The only issue I had was that the gate didn’t work properly most of the time

Andres Quintero  |  Overall Experience 
Rating:
5.0

Excellent experience!!

Michelle Abdelnoor  |  Overall Experience 
Rating:
5.0

These are the sweetest, kindest people I've ever meet, I was having a hard time, losing everything my dead son sisters and my mother's things, It broke my heart. They gave me all of my belongings.

Lucille Webster  |  Overall Experience 
Rating:
1.0

I was charged twice for the truck rental and storage rental fee. The holds on my card have not been released and I have not been able to resolve the issue with the District Manager.

Valschkia Dabney  |  First Impressions 
Rating:
4.0

Some slight miscommunication problems, other than that, very pleasant experience.

Michelle Gonzales  |  Overall Experience 
Rating:
1.0

The guys who first helped me out was nothing but a jerk. He was rude, said that I didn’t understand things, shouldn’t be disrespectful to people. Scott jumped in and was absolutely amazing!

Carlos Ballesteros  |  First Impressions 
Rating:
5.0

The only issue was the key to the restroom kept being changed making it hard for me to run a business out of the office space.

merc llc  |  Overall Experience 
Rating:
5.0

Great job Scott

CHARLES VELEZ JR  |  Overall Experience 
Rating:
5.0

James was most helpful, easy to get setup, explained the facility and got me off and running quickly.

JUAN MIRANDA  |  First Impressions 
Rating:
5.0

I am so very glad I moved my storage to this location! I have not found a more professional and helpful staff as I have here at the U-Haul Woodlands location.

Kathy Hopper  |  Overall Experience 
Rating:
5.0

Great customer service, James did a great job

Javier Medina  |  First Impressions 
Rating:
2.0

I leased a warehouse/2 offices but it was extremely filthy when I moved in claimed it was ready..8 weeks later never given access to second office door. James- nice but the closing guy-disrespectful!!

Sylvia Gonzalez  |  Overall Experience 
Rating:
5.0

Excellent

samuel amerine II  |  Overall Experience 
Rating:
3.0

We want very happy with how things went as far as our property & management goes. Our property was released to a third party by someone there without us receiving a phone

allison jackson  |  Overall Experience 
Rating:
5.0

James was very nice and provided me excellent customer. He was very organized and this made the entire process move very quickly. I would highly recommend this U-Haul Storage Facility.

Shawana Yearling  |  First Impressions 
Rating:
5.0

James is a excellent worker, one of Uhaul’s best employees.

CHARLES VELEZ JR  |  First Impressions 
Rating:
5.0

Very helpful

Jaleisha Frasure  |  First Impressions 
Rating:
5.0

No comments

DARRELL RABEL  |  Overall Experience 
Rating:
5.0

Great staff here at this location. Very friendly and very helpful when you need it!

Pete Rodriguez  |  Overall Experience 
Rating:
5.0

Excellent Service

allison jackson  |  First Impressions 
Rating:
5.0

Everything perfect

Jose Zapata  |  Overall Experience 
Rating:
5.0

Thank you guys!

Jacquelyn Alanis  |  Overall Experience 
Rating:
5.0

Very friendly, helpful and knowledgeable staff!

Kathy Butler  |  First Impressions 
Rating:
5.0

😊

JOANNE VACEK  |  Overall Experience 
Rating:
5.0

Very helpful during flood.

Karen Cardiel  |  Overall Experience 
Rating:
3.0

Greg Cullen was to park in space H045, not open another space on TSOA's account.

gregory cullen  |  First Impressions 
Rating:
5.0

Everything went smoothly and the customer service was top notch. victor and reashawna were very nice and attentive. Thanks to both of them.

Pete Rodriguez  |  First Impressions 
Rating:
5.0

None

ANDREW DRAKE  |  Overall Experience 
Rating:
4.0

I never received my refund check of over $300 that was promised to me three weeks ago.

Jeffery Hersperger  |  Overall Experience 
Rating:
5.0

Recommend highly

Sydney Colwell  |  Overall Experience 
Rating:
5.0

I had a storage unit there for many years. The staff is so helpful and willing to help any time you need it. I would recommend this facility to friends and family members.

KATHERINE DAVIS  |  Overall Experience 
Rating:
2.0

the woman in the office had serious bed hair. They couldn’t confirm IF my box was at that location. 30 minutes later, it was found. However, the bolt had not been removed. Movers did it.

Allison Pitre  |  Overall Experience 
Rating:
5.0

The girl that helped us was great and very informative

Misti Martinez  |  Overall Experience 
Rating:
3.0

Auto billing could be vastly improved. Payment should be processed before due date in case there is a credit card issue...I have had fraud several times. Staff was not nice about it.

REBECCA KLINK  |  Overall Experience 
Rating:
5.0

None

MICHAEL VAUGHAN  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and polite.

Brett Beyer  |  Overall Experience 
Rating:
5.0

Heather is an amazing person and very helpful!

Christine Borquez  |  Overall Experience 
Rating:
5.0

Excellent service and super clean facility. Keep up the good work!

Natalia Turnquest  |  Overall Experience 
Rating:
2.0

Theft ! I was rubbed ! Someone broke into my car and U-haul did exactly nothing about it ! Although I had an insurance they told me that the insurance (Which costs $120) would not cover anything!

Roozbeh Iranikermani  |  Overall Experience 
Rating:
5.0

Yes

Megan Merritt  |  Overall Experience 
Rating:
4.0

The staff was always helpful. Uhaul went above and beyond to get patrons back in their offices after Hurricane Harvey. I would definitely recommend this facility.

PAUL BENNETT  |  Overall Experience 
Rating:
5.0

This location God bless you all , wonderful staff , service and just great

Devin Simmons  |  Overall Experience 
Rating:
5.0

Great service and availability. One recommendation, to communicate better regarding available storage for larger truck sizes, available at the alternative uhaul locations vs equipment return location

TIM MYERS  |  Overall Experience 
Rating:
5.0

Everything was great

Randall Lawson  |  Overall Experience 
Rating:
5.0

Very good

Paul Millo  |  Overall Experience 
Rating:
5.0

Knowledgeable help in the office and in the lot. It was easy to reserve what we wanted and pick it up quickly.

doriana Migliara  |  Overall Experience 
Rating:
5.0

I was very impressed with the management and all the associates.

Latisha Valary  |  Overall Experience 
No reviews have been submitted for this location.

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