Customer Reviews for U-Haul Moving & Storage of Woodlake

7,148 reviews

6745 FM 78   San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd, Across from Cash America Pawn Shop)

(210) 666-1065

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 666-1065

6745 FM 78
San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd, Across from Cash America Pawn Shop)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

LIDIA ESCOBEDO  |  First Impressions 
Rating:
5.0

Love every about it.. the staff, always felt safe, clean. Can’t say enough about it EXCELLENT IN EVERY WAY. Thank you

GUADALUPE YOUNT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakesha Benson  |  Overall Experience 
Rating:
5.0

Fast and friendly service. This was a wonderful experience using uhaul. Great value for the price and experience exceeded expectations.

Flynn Butts 
Rating:
4.0

N/A

Octavio Elias 
Rating:
5.0

Customer did not leave a comment.

Joe Cantu  |  First Impressions 
Rating:
5.0

Love the capabilities provided through the app!

Rochelle Tracy  |  Overall Experience 
Rating:
5.0

The prices are out of this world. Sign Mary oliver

Rodney Oliver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Ramsey 
Rating:
5.0

Customer did not leave a comment.

Diane Ramsey 
Rating:
5.0

Customer did not leave a comment.

Brandon Brown 
Rating:
5.0

Customer did not leave a comment.

emily braddy 
Rating:
5.0

I will definitely use again!!!!

TENICE BEDFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colby Hollis 
Rating:
5.0

Despite the systems being down, the representative was caring, considerate, and prompt attending to our needs. Thank you.

katherine Basquill-white 
Rating:
5.0

Customer did not leave a comment.

geraldine loudres 
Rating:
5.0

Customer did not leave a comment.

JOSE GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANTE LAJANETT PHILLIPS  |  Overall Experience 
Rating:
5.0

Dry friendly staff and helpful

Abby Ybarra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert manglona 
Rating:
5.0

Customer did not leave a comment.

MARK COGGINS 
Rating:
5.0

Customer did not leave a comment.

Bill Hall 
Rating:
5.0

Customer did not leave a comment.

Russell Johnson 
Rating:
5.0

It was great and service in a timely manner. Forgive me for forgetting the gentleman name, he was fantastic, made my day better!

levon tanner 
Rating:
5.0

Customer did not leave a comment.

carol brietzke  |  Overall Experience 
Rating:
5.0

The truck we rented was clean but was very uncomfortable to drive. It pulled to the left very hard and the cab was extraordinarily loud with vibrations. Otherwise a good value and clean location with nice people.

Steve sarran 
Rating:
5.0

The office was very helpful, including the worker that helped us with the trailer.

C L Stoker 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ruzicka 
Rating:
5.0

Customer did not leave a comment.

Raymond Spangler 
Rating:
5.0

Whole experience was flawless. Couldn't have had a better experience.

Chris Wells 
Rating:
5.0

Great customer service, Fast and Professional installation. Highly recommend !

marcus salinas 
Rating:
1.0

I will NEVER do business with your company again. I have rented trucks for 30 years & never had a problem, but apparently your company has ruined a positive & seamless experience by introducing your app & creating new ways to screw over customers with bullshit charges. I returned the truck TO THE EXACT PARKING SPOT I PICKED IT UP FROM at 1AM last night & woke up to find I had been charged a $20 "service & convenience fee" for not installing your stupid app & checking in with it. Was told by the employee at the counter that I should have known it was a requirement because it is "in the contract", which is on the back of the brochure in a 4 pt font that requires a magnifying glass to read. Again, for 30 years I have rented trucks, returned them to the parking lot & gone my separate way without a single issue UNTIL you created this stupid app to create new ways to nickle & dime your customers. I was planning to rent a truck 2 more times before my move was complete & also rent a 10x15 room for 5 months while my new house was being built, but you lost the $700 or so that I planned to spend plus any future rental due to this issue. Hope it is worth it for your little $20 service charge.

Joshua Herrin 
Rating:
3.0

The whole moving boxes in was a nightmare. Tied to the returning of the truck. The whole return after hours was long. I got charged a refueling fee (when I returned the truck with approximately the same amount fuel). In addition because of the long return process I only had an hour to get boxes in the unit. I used fifteen of those minutes trying to access the storage facility. Finally Adele from UHaul customer service was able to help. I got things situated with only four minutes till lock out time. The storage facility locks you out at 22:00. I finished at 21:56. Yet I arrived back at the UHaul center at 20:01.

Honey Bishop  |  Online Move In 
Rating:
3.0

I was charged a $25.00 fueling fee. I received the truck with approximately 3/4 of a tank. I returned the truck with approximately 3/4 of a tank. As I was checking in after hours and the fact that I did put fuel in the truck. This is beyond on fair and that fueling charge should be returned!

Honey Bishop 
Rating:
4.0

If not for Adele (the agent that I spoke with because I couldn't access the storage facility). It took over forty minutes to get through the drop off sequence. It took almost 15 minutes to access the storage facility. I picked up the truck at 18:45. Arrived at the apartment approximately 10 minutes later. It took about 32 minutes to load the truck. About five minutes to add $10.00 (about 3 gallons of gas). It took about 7 minutes from gas station back to UHaul. Took approximately 15 minutes to unload onto the bay. Took an hour to get through the return sequence (on top of which UHaul wants to charge me $25.00 for gas. I received the truck with approximately 3/4 of a tank. I returned the truck with approximately 3/4 of a tank. Wasted precious minutes trying to access the storage area. If not for Adele I'd be sleeping in the car with my mom and son. (It's a VERY small four door car). I barely made the cut off. I finished getting everything into the unit (a 5×5) before 22:00. I actually looked at my watch. It was 21:56 when I locked the unit. But it's not shut correctly. Something was preventing the slide from going into the slot. So I'm going to have to go back at some point today to correct that. Something I don't need on top of the disaster yesterday. I've only gotten about 11 hours of sleep in the last 48 hours. So I didn't need the app telling me they're going to take an additional $25.00, an hour return process, and a storage facility access situation.

Honey Bishop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE REYNA 
Rating:
5.0

I cannot say enough wonderful things about Lionel and the team. They made the start of moving, which is usually very anxiety ridden, very smooth and comfortable. This location is incredibly lucky to have such caring and compassionate people working for them. I will drive out of my way every time if I get to work with them!!!

Amanda Reinholt 
Rating:
5.0

Customer did not leave a comment.

maria rodriguez  |  Overall Experience 
Rating:
3.0

Amy, Jr, Bobby and Johnny were very helpful in getting us our trucks and trailers. And thank you to Rudy for making sure they were all ready to get on the road for our long travel.

Melanie Rattie 
Rating:
4.0

Most excellent

Abel Lopez  |  First Impressions 
Rating:
3.0

I wouldn't recommend uhaul to anyone. The after hours checkout is a joke. The QR code didn't work and the website said my contract didn't exist. I called the help line and the woman threatened to charge 20 dollars if I didn't get it to work. Then she wanted me to screenshot stuff while driving and email it to her. Then she wouldn't let me get off the phone so I could pay attention to the road. Trailer I rented was in poor shape and smelled like cat urine

Brett Contreras 
Rating:
5.0

They were excellent. Nothing but positive and professional. Jimmy was very thorough and efficient.

Jimmie Bradford 
Rating:
1.0

They do not tell you online when doing a Reservation that if you are paying with a pre paid cars that you have to have all these other forms of identification it's ridiculous everyone do not have major credit cards and to get to the uhaul place and have to go through hell is ridiculous everyone do not have passports or green cards and everyone do not just randomly carry there lease to there home in their car. If your changing policies fine but you put that on your websites so people are aware and prepared when they go to pick up the uhaul they reserved. The manager was rude even though we told her the card we were using was used at the same location for decades when renting a uhaul she made things to difficult its already a mess that now they not only take pictures of you personally when they already have your driver's license.. You'll doing to much..

Frank Franklin 
Rating:
5.0

Customer did not leave a comment.

Paige Stroman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerardo Rodriguez 
Rating:
1.0

Customer did not leave a comment.

Javier Del Campillo Ramos 
Rating:
5.0

All the staff were great and very helpful. Awesome job the whole team. Everything and everyone was great. No complains and it was the smoothest u haul transaction I have ever done. Thank you all!

KAYLA MILES 
Rating:
4.0

Customer did not leave a comment.

ORLANDO CARDENEZ  |  Overall Experience 
Rating:
5.0

Excellent! Very nice people and they made the check in super easy!

Kristi Miranda 
Rating:
5.0

Over the many years, U-Haul have been around, I'm impressed with the ease of the process of doing business with them! U-haul has come along way on how it conducts business! Spot on! Thank you for the ease of doing business with you?

Michael Stewart 
Rating:
3.0

No disputes. Just facts. When first moved in.. it was well maintained and clean. Later on, they let people store all sorts of junk vehicles. I was under the impression it was a storage for RV'S only. Was I proved wrong. Did not get the chance to move to the new area. The old was a mud pit everytime it rained. A time or two could not walk in the 2-3" deep in mud. Not to mention the rate increases. Guess that's how they got the funds to upgrade.

ROBERTO M BLANCO  |  Overall Experience 
Rating:
5.0

Repair or replace wood U-boxes. The doors are beat up and sometimes hard to open/close. Maybe this is a WA state problem, since that is where I loaded them. Other than that, U-Haul has provided exceptional service!

Nola Fillbrook 
Rating:
5.0

Customer did not leave a comment.

MARIA OLIVO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AmyL Ballard  |  Overall Experience 
Rating:
1.0

Employees were very rude. At time of drop off no one helped me, or explained self-check in. They all got on their cars and left. Horrible staff. Will not be returning to this location

Russhell Pittman 
Rating:
4.0

The trailer I rented had a click on ball hitch. These type hitches can not be tightened down and rattle excessively. Can not even here the music in your truck when driving down FM 78 from the pick up point.

Rocky Cheadle 
Rating:
5.0

Customer did not leave a comment.

TENICE BEDFORD  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tylisha Davis 
Rating:
5.0

Customer did not leave a comment.

TOBIAH SPINK 
Rating:
5.0

Customer did not leave a comment.

Angela Dodd 
Rating:
5.0

Customer did not leave a comment.

Paula Edwards 
Rating:
5.0

The stag was great!

JORGE SALINAS 
Rating:
1.0

Offer a upgrade on vehicle

Trevonte Lott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto soto 
Rating:
5.0

Customer did not leave a comment.

Isis Wood-Lopez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Geraldo Alonso 
Rating:
5.0

Self checkin needs some work. Process took far too long including key locker code pad that didn't work. Took 15 minutes before I had to go inside and wait in line to get help from the counter rep. It's close to.my home and an actual UHaul store. I used another "station" closer to my pick up point and when I arrived the oddice was closed and I had to cancel my pickup. Using this location was convenient to my home (we've used this store for 15 years) but the extra distace cost me mu h mire in terms of mileage.

Kenneth Jackson 
Rating:
5.0

Customer did not leave a comment.

Adrianne House 
Rating:
4.0

Customer did not leave a comment.

Cj Dodd 
Rating:
5.0

Customer did not leave a comment.

GRISELDRA KIRBY 
Rating:
3.0

Brakes was not good dangerous

Donyetta Cunningham 
Rating:
5.0

Great customer service. Rudy was excellent.

Richard Sherman 
Rating:
5.0

The crew at Woodlake Uhaul were awesome! They helped us thru the checkout process and check- in very nicely!

JORGE SALINAS 
Rating:
5.0

Customer did not leave a comment.

Robert Delagarza 
Rating:
5.0

Doing a great job, really appreciate your proficiency

Laura Mills 
Rating:
3.0

The assistant manager Cassie is rude, she'll answer your your questions and give you information but her body language and facial expressions are very poor and would expect more from a person in that position.

JUSTIN RIVERA  |  First Impressions 
Rating:
5.0

Staff on FM 78 was great. My overall experience was pleasant. The property and the storage areas were always clean.

gloria walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Phillips  |  Overall Experience 
Rating:
1.0

Management sucks!

MICHAEL R ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Goodloe 
Rating:
5.0

Customer did not leave a comment.

George Lewis 
Rating:
1.0

Maybe the app and customer service should actually work and do something about the shitty situation they PUT us in.

Anna Sanford 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLAGG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristal reedom 
Rating:
4.0

Customer did not leave a comment.

JUSTUS R rooters  |  Overall Experience 
Rating:
5.0

It was a pleasant experience with the whole process!

Michael Stewart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROY REECE  |  Overall Experience 
Rating:
5.0

It was always in good condition for the past 2 years I had the storage thanks guys

JOSE MONDRAGON  |  Overall Experience 
Rating:
5.0

N/A

Michael Stewart 
Rating:
5.0

Customer did not leave a comment.

Denise Pullen 
Rating:
2.0

My credit card was overcharged due to employee error of not completing my rental in the system upon return and I was subsequently accused and charged for keeping the truck for 3 days. I only had the truck for 23 hours and I only went 18 miles. Melody reversed the funds but no apology was given. Me being over charged on my card costed me insufficient funds for other transaction that I had scheduled. I don’t think that’s fair to me as a customer who abided by my contract with Uhaul!

Tinikki Robinson 
Rating:
4.0

Customer did not leave a comment.

Robert Gregory II 
Rating:
5.0

Customer did not leave a comment.

Tylisha Davis 
Rating:
5.0

Referred my sister n law. She stored her things in there now.

GUADALUPE YOUNT  |  First Impressions 
Rating:
3.0

Was not told that it was two separate units also the access code that I was giving to open the door does not work so I could not finish unloading my items in the storage the day that I used it to move in

ZARRA WILLIAMS  |  Online Move In 
Rating:
5.0

Excellent service!

DURRELL BESS 
Rating:
5.0

Customer did not leave a comment.

Mario Farias 
Rating:
5.0

Customer did not leave a comment.

Mi-Sha Bagley 
Rating:
5.0

Customer did not leave a comment.

JERRY L THORNTON  |  Overall Experience 
Rating:
3.0

Double check the spelling of the name and address. Mine was incorrectly typed.

june foster 
Rating:
4.0

Friendly staff

Russell Thomas 
Rating:
4.0

Customer did not leave a comment.

Mercedes Hanson 
Rating:
2.0

My RV parking space was a Mud hole after a rain event!

Ralph albright  |  Overall Experience 
Rating:
5.0

The staff was able to get me a new unit on the spot, and was most courteous and helpful! Thanks!

JOE WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Doxie 
Rating:
5.0

I did not check condition of tires. Had a severe tire blow-out. And the service guy did replace the blown tire and the one next to it. It was similar to the condition of the tire as we were loading the car when we tilted the fender out, we did see worn tire tread on the outside of tires. My experience as a business owner who had six to ten trailers on the road, at all times says that tire maintenance is always at the top of the list of things that can and do affect the bottom line of performance of our crews, their safety, and of course unnecessary expense(s).

WILLIAM STONER 
Rating:
5.0

Nothing service and equipment was all top notch.

Jerry Limburg 
Rating:
3.0

I picked up my truck about 2:50 and returned it before 4:30. I had the truck for just over an hour and went to get gas before I returned it and couldn’t get the gas cap off so I had my husband to help and he couldn’t get it off so I went to uhaul where I got the truck and told Mr. Leionne who was checking my truck in he tried to open the gas cap and couldn’t then he said he will asked if I can get a courtesy for the gas for the inconvenience. He also ask another gentleman to see if he could and that gentleman struggled with it for a moment and then got it off, he said that it appeared that it was jammed on there and had gotten stuck. Casey was called out from behind the desk to see since it had been stuck and I couldn’t get gas if I could get a courtesy and she said no but I could leave and go back and get gas. I felt as much as I rent from you all and have never had an issue that it was not my fault and I should have been given that courtesy. Casey was very much unbothered. I use you all’s service often because I house foster youth and it’s not even my personal money that I’m using so that wasn’t the issue, I just believe that we get further with kindness. Mr. Leionne (and I could be spelling his name wrong, but you all will know who he is if you look into it) went above and beyond and still apologized to me for the inconvenience. Ms. Casey may need additional training in how to better satisfy and at least appear sympathetic to the customer. It was the end of the day and even though she was unwilling to extend me grace I still would like to extend her grace and say that maybe she had a hard day or a long week.

LANISHA BELL 
Rating:
5.0

Customer did not leave a comment.

Christopher Dodd 
Rating:
4.0

Customer did not leave a comment.

Johann Haire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jocelyn fields  |  Overall Experience 
Rating:
5.0

Extremely helpful and very professional. Would highly recommend. It was a breeze on returning my rented equipment. Thank you to all involved!

Francisco Lopez 
Rating:
5.0

Customer did not leave a comment.

Walter Kobylarz 
Rating:
3.0

Don’t trust JR. When he checked in the truck he stated no additional charges and we were good to go. Instead I received a charge several hours later for gas after he stated everything was good. If you drop off here make sure you get a return receipt before you leave. They didn’t check in my truck until the next day and I had to call before they did.

VANESSA ENRIQUEZ 
Rating:
5.0

Thank you

Roy Moreno 
Rating:
5.0

Equipment was to be expected with continuous use. Great service and the equipment got the job done.

Andrea Seelbinder 
Rating:
1.0

Customer did not leave a comment.

Anthony Day  |  Overall Experience 
Rating:
5.0

I love this U-Haul. First off when I first got the unit the staff was super friendly and super patient and understanding. It wasn't until a week after that I was able to secure the unit with a lock they provided. Then I had cleaned it out and moved everything into another storage unit on the same floor they had noticed. The reason this is awesome is because they called me and did not want me to be charged for a unit I was not using. I seriously would recommend this U-Haul to anybody in need. This place is always helpful with employees who are real kind people. I honestly thank all the employees who work there.

RICHARD DAVILA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY MCCARTY  |  First Impressions 
Rating:
5.0

We had the building for 9 months. Once there were roaches in the common area. Which the company cannot help if someone is disgusting. I let the staff know and she assured me that they would put something out for the pest. I also added traps in my unit. Never saw a single one after that. I would see the staff cleaning. I was pleased with the service and would use u haul again.

Anstachius Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcela S Aiken 
Rating:
5.0

Customer did not leave a comment.

johnie laredo 
Rating:
1.0

I've rented 7 trailers from various locations. This is the only location penalizing me for returning the trailer after hours without doing some self check-in. All of the others were also turned in, after hours, without doing the self check-in...$20 assessed despite me using the trailer for 8 of the 24 hours that I paid for. UNSATISFACTORY!

Richard Culpepper 
Rating:
5.0

Customer did not leave a comment.

Wallace Humphrey 
Rating:
1.0

The GM is horrible and rude. There was no lock on my U-Haul. It was waste of money. I had to return it because I couldn’t leave my stuff in there. They didn’t inform me there was no locks there used to be locks all the time.

Tiffany Preston 
Rating:
4.0

Customer did not leave a comment.

Gabriela Taylor 
Rating:
4.0

Customer did not leave a comment.

Alfred Mahler 
Rating:
5.0

Customer did not leave a comment.

RAUL CISNEROS 
Rating:
3.0

Customer did not leave a comment.

AMORE FORRESTER  |  Overall Experience 
Rating:
3.0

We need to be able to use our storage later than 6 pm

SUZZANNE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nannette Benedetto 
Rating:
5.0

Customer did not leave a comment.

Dedrick Nash 
Rating:
5.0

Keep being awesome

MARK COGGINS 
Rating:
5.0

Great rental experience! In and out quickly, professional staff, friendly and a pleasure to do business with.

Robert Cartmill 
Rating:
5.0

Customer did not leave a comment.

JAMES TAYLOR  |  First Impressions 
Rating:
2.0

I expected more security my RV had the Catalytic Converter stolen and U-Haul did nothing but said it was not something they could help with. My insurance covered $2500 and I had to pay $1000 deductible and another $1000 the insurance would not cover. You would think that a company that says they have secure covered storage would take care of their customers property that i was paying them for storage.

JOHN HICKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL HAYES  |  First Impressions 
Rating:
5.0

The guys were great when I dropped off the truck. Very personable and helpful.

Christopher Schwarz 
Rating:
5.0

All went smooth and well! No delays whatsoever!

Raul Cortez 
Rating:
5.0

Truck cruise didn’t work. Power mirrors didn’t adjust. The engine seemed to surge. Air conditioner worked sometimes. Windshield wiper was broken.

Kevin Eichmann 
Rating:
5.0

Customer did not leave a comment.

Daniel Hernandez 
Rating:
3.0

Customer did not leave a comment.

sherri collins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Benjamin Doegey 
Rating:
4.0

Customer did not leave a comment.

Monier Keno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Kintner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Garza 
Rating:
3.0

Retuning a truck after hours is a crazy experience. The photos and things required while you are out in the dark is unacceptable. Its danagerous and trying to take pics and watch your surroundings at the same time is not something I would ever do again. I feel sorry for the ones who are by themselves trying to do this to keep from giving 20 dollars..it is not the safest neighborhood..this I know.

Kimberly Bradley 
Rating:
5.0

The employees here are super nice and really understanding of customers needs. Helped me out in a bad time.

Richard Davila 
Rating:
5.0

Customer did not leave a comment.

Vincent Long  |  First Impressions 
Rating:
1.0

U-Haul is a scam. They say one price then charge you all these extra charges so instead of making a small payment while on a budget, they charge all these extra small charges that up to large amounts and you’ll end up paying for their rundown trucks sucking all the gas and slow making the miles seem longer than what you really went. I will NEVER rent from U-Haul again!!

irma Olguin 
Rating:
5.0

The staff on site are excellent and helpful. They provide outstanding service each and every time I visit this location. Staff goes above and beyond by checking tires and air pressures. Very knowledgeable and skilled to assist. My favorite location of all. Great location.

antoinette Renee Peno 
Rating:
5.0

Use this site a few times. Never an issue and equipment was clean and in great condition. Staff nice and was able to pick up early

Jayson Kenney 
Rating:
5.0

totally recommend!!! climate control on point . staff is amazing . they work with u on anything.

KASSANDRA VILLANUEVA  |  Overall Experience 
Rating:
4.0

I was locked in before 9pm. No access after was inconvenient. Other than that. All good.

TYRONE MIER  |  Overall Experience 
Rating:
4.0

Very pleasant experience working with you.never had any problems storing my entire household there for over a year.

Janine A Cole  |  Overall Experience 
Rating:
4.0

Friendly staff. Made the process eady

Brian WALSH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth grauke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY SMITH  |  Overall Experience 
Rating:
5.0

Helpful and professional

Joseph Trevino  |  First Impressions 
Rating:
3.0

I really hated the constant price increases

JARVIS SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher oneil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA DIXON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Henderson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yajaira Silerio  |  Overall Experience 
Rating:
5.0

Enjoy working with all at U-Haul each & everyone Everytime.

Emma mae Moya  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ZACHARY DAVID  |  Overall Experience 
Rating:
3.0

Your RV storage price is the best in the area but has increased a lot in the last couple years. Current security of a fence and gate isn't working. Many RV's have been broken into and damaged over the years. The sites have good street access but the actual RV site is dirt or maybe base material that is just mud when it's wet. A trip to the lot when it's wet results in mud in the RV, the vehicle, and all over your shoes.

Ralph Miller  |  Overall Experience 
Rating:
2.0

The vehicle and RV storage was pitch black when I would check on my vehicle at night. The floor is moldy dirt/mud. Destroyed my tires and my shoes. Also someone scratched the side of my car with their RV.

shane mallett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Vasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvia arriola  |  Overall Experience 
Rating:
5.0

Ms amy was very helpful and very suffocate she knows her job I would recommend her to any one

judy burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY HARRIS  |  Overall Experience 
Rating:
5.0

Excellent service for 3 years.

Ivonne Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paul ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIKKI L CONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Vasquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

frances wray  |  Overall Experience 
Rating:
5.0

You all are so kind thank you and happy holidays. You all have been so helpful.

Freyda Battles  |  Overall Experience 
Rating:
5.0

U haul was very helpful they bent over backwards to help me but unfortunately hard times fell on my family and we lost our storages to auction. Which included important memories belonging to my wife and my military memories I had before getting injured in Iraq and our furniture. They tried to help but finances never recovered.

calvin greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Martinez  |  First Impressions 
Rating:
1.0

Facility is not secure, staff not helpful and not professional.my rv had catalytic converter stolen twice in 6 months. Head office was called and supervisor never called me back.

DONALD PAGEL  |  Overall Experience 
Rating:
4.0

the storage section my space was in had no lighting in it . was only lighted by hallway around the corner.

Ted Aguon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATINA CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Twomey  |  First Impressions 
Rating:
5.0

Thanks Truly 😊

TIAWO SUTTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIAN FLURRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorri Ireland  |  Overall Experience 
Rating:
3.0

This place will rip off their customers at any opportunity and the manager is very nasty.

Diana Murray  |  Overall Experience 
Rating:
5.0

I have used this corporate business a lot through my life, however there has been no corporate or personal owned U-Haul like this one. 100% satisfaction, personal customer service by everyone that works there. Young professionals that get the job done. I respect and appreciate their professionalism. And the female management staff are great leaders. And I believe that’s why they are the best in SanAntonio, Texas

beatrice billings  |  Overall Experience 
Rating:
5.0

I had a good experience using your facility. I forgot my entry card one time and your keypad was not working. That is the only negative. Whenever I needed help it was promptly provided. I will use your place again.

Karen Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICENTE MEDINA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Engram  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tina gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makayla Armstrong  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALICIA LOZANO  |  Overall Experience 
Rating:
4.0

Good service, I was satisfied you could contacted me when the lock of my storage was loose and not secure

Esther Layton  |  Overall Experience 
Rating:
1.0

When someone asks you to stop calling emailing and sending them mail because you have nothing to do with the person who has done business with your Company you should really listen and acknowledge that instead of saying this is the information that was provided and continuing to harass the person that creates bad business habits and a sour name for the company in that person's view

joshua hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELGIN COLLIER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney Sanders  |  First Impressions 
Rating:
1.0

RV was broken into twice by vandals. U-Haul should do more as far as video or some sort of security deterrent to prevent that in the future. I will never store anything large there until I know that's done.

David Kesner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VAnessa Moffett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rolston Williams  |  Overall Experience 
Rating:
3.0

This unit was broken into when we 1st got it and the slide to lock unit was horrible

Nicole Vili  |  Overall Experience 
Rating:
3.0

Storage was great but I got ripped off and falsely overcharged on my truck rental. Will not rent from that location again

Crystal Richards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daryl Jeffries  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

frances wray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

guadalupe corrales  |  Overall Experience 
Rating:
5.0

The staff was very nice and especially the employee who got my information. She explained everything well and was very friendly. I would definitely recommend this location.

DUVINA AGUILAR  |  First Impressions 
Rating:
5.0

In today’s times it can be challenging to find quality customer service, your staff treated me as family which takes it over and above of what was expected. I’m thankful and grateful in being one of your customers.

JERRY L THORNTON  |  First Impressions 
Rating:
1.0

The general Manager was very nasty and unprofessional, uncompromising and unwilling to listen. She caused me unnecessary stress at a time when I am under unimaginable stress and for no reason at all. The situation could have been resolved in a better way if she was willing to listen but she was only willing to see her perspective which was wrong and very unprofessional.

CONNIE COLEMAN  |  Overall Experience 
Rating:
1.0

Nasty attitude and because I was not using the service and am a black female they automatically assumed I wanted trouble, when I just wanted my receipt. So that I could leave! Very nasty people to deal with!!!!

CONNIE COLEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

audrey mosley  |  Overall Experience 
Rating:
5.0

Love the cleanliness and climate control. Easy access

Rene Stoudemire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT COPPINGER  |  Overall Experience 
Rating:
5.0

Very clean facility and secure. The staff is friendly and helpful. I would recommend this storage facility.

Christy Winston  |  Overall Experience 
Rating:
5.0

Price, location, selection of equipment and storage units make uhaul the leader in rental units

JOSE VILLARREAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadine krawietz  |  Overall Experience 
Rating:
5.0

Everything was great

Tony Anderson  |  Overall Experience 
Rating:
5.0

Mr. Bobby was very professional and helpful form my storerage needs

Ted Aguon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cherie Fisher  |  Overall Experience 
Rating:
4.0

There was a “tone” when speaking with the staff about leaving my vehicle parked overnight to ensure I would have a ride after I dropped the truck off. After that was rectified, it was fairly easy.

TIAIRIA ENGLISH  |  First Impressions 
Rating:
5.0

Only took a few moments to make arrangements and get started.

ARBOR ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOTON HOPKINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTIN SATERSTAD   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

barbara bonilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley Braun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dee Smith  |  Overall Experience 
Rating:
5.0

Great safe place to store trailer

Matthew Bueche  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isis Wood-Lopez  |  Online Move In 
Rating:
1.0

Don’t store your RV or boats there. I had to move mine elsewhere as we had our RV broken into. Stoled our Cadillac converter, broke our door. Then didn’t even take responsibility.

GABRIEL MADRID  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwone Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deseray Reyna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAWNYA SANFORD  |  Overall Experience 
Rating:
3.0

Stolen converter Price is to high Gravel pads get muddy

billy roberts  |  Overall Experience 
Rating:
5.0

Costumer service was the best thanks

Alex Matos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Genest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Vili  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janee Lott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Habets  |  Overall Experience 
Rating:
5.0

Very helpful and nice employees

Erik Reyes JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRELL HARRIS  |  First Impressions 
Rating:
5.0

Thank you to the staff that went above and beyond changing my drop off location and finding a climate controlled space.

Christy Winston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol Rupe  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Erika Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dominique Guidry  |  Online Move In 
Rating:
4.0

The assistant manager Sergio was so friendly and able to help me with my situation. Did not hesitate at call to assist me in my situation. I had actually not wanted to deal with these facility anymore because of the current manager Melanie. She has just been so rude to me in my past experiences of renting rooms & trailers at this location. She does not even try to help you and also does not act her age. I did file a complaint about her twice but seems like nothing was done about it because she was still not professional in her job duties when it comes to customer service. Even the employees would vent about how not so r professional she was. So I gave this location another try and I must say I hesitated going in, but I’m glad I did. Sergio, Cassie and Johnny were extremely helpful and in s great mood. Hope they stay working at this location. I will give them another try as long as I dint have to deal with the manager Melanie .

Rainie Moreno  |  Overall Experience 
Rating:
5.0

Staff at this location is Need friendly and helpful. Any issues that arise they always try their best to help solve.

KIM PERRINGTON  |  First Impressions 
Rating:
5.0

I always use U-Haul to move all my things

MARK HAYES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DERRICK SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONTA FRANKLIN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

moradeke ogunlowo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Perez  |  Overall Experience 
Rating:
1.0

All my stuff got All my things were moldy as well as the boxes that sank. The wooden furniture swelled and broke due to low heat, it looks like a pure swamp. The clothes have become moldy, the books, everything has been damaged. They tell me there's nothing he can do unless I call my insurance. I do not recommend this place to anyone.

marius kengne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin (RDM for U-haul) Barnhill  |  Overall Experience 
Rating:
5.0

Everything was explained to me at time of transaction. I did not hear about the part where the facility is closed after 10 pm, but there were signs for it on the doors and walls- so that was on me. I had assumed I had 24 hr access. It worked out well and I felt that employees looked out for us and were very accommodating and friendly. The place is kept clean and the A/C is nice and cold.

LAURA SALAZAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Doll  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANNIE BUSH  |  Overall Experience 
Rating:
5.0

My trailer was broken in twice That Why I Left

carl moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDRE CHASTANG  |  First Impressions 
Rating:
5.0

Person helping me was incredibly helpful from the phone call to the sale when I came to the store well done!

JOSEPH CONTRERAS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tanya miller  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

roxanne cortez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted Sauter  |  First Impressions 
Rating:
5.0

The gentleman that helped us out was so wonderful! My husband only speaks Spanish and he was great at explaining everything. Ty so much for your help <3

valerie romo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elsie hinojosa  |  Online Move In 
Rating:
3.0

There was a loud alarm sound going off as I was moving out of my storage. I told the office and they did nothing.

DARRYL JOHNSON  |  Overall Experience 
Rating:
5.0

I would use again

DARRYL JOHNSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

julian mann-ramos  |  Overall Experience 
Rating:
5.0

Their customer service on their phone and in person was excellent. I got all my questions answered after they explained how the billing would be set up, how to use card and PIN code. Very professional.

LAURA SALAZAR  |  First Impressions 
Rating:
3.0

The roof over my spot had MANY leaks. I notified the office. This was never addressed.

Candice Bryant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHEREE Y Hill  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin Martin  |  Overall Experience 
Rating:
5.0

The storage unit was easy to get to and they had more than enough hand carts to use.

Edgar Owen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aquila Smith  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

greta freeman  |  Overall Experience 
Rating:
2.0

They do not have good communication skills people skills listening skills and working with the community that's not all the working I'm talking about the leader the female folk manager general manager she calls herself because he's supposed to leave by example and she has a bad attitude and nasty communication skills all the other workers under her are very polite respectful and very understanding

Ricky Robins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY LANOUE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALIK ECKFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

billy salais  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL SPRUILL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHEILA WARE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Thomas  |  Overall Experience 
Rating:
5.0

Very nice people

Miguel Guerra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara Thomas  |  Overall Experience 
Rating:
4.0

Needs to be open later

KIRSTEN KELSEY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patrick lynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalyn Laughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA CRAGO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

guadalupe corrales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Rogers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL SPRUILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Strother  |  Overall Experience 
Rating:
5.0

Never a problem

lloyd olson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willaim young  |  Overall Experience 
Rating:
5.0

Everything was great. There was confusion that I had to check in on one access panel away from the door then go to another access panel to unlock during off hours but the office was able to clear it up.

Jesse Lownds  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

deborah robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIA JOHNSON  |  Overall Experience 
Rating:
4.0

None

QUINTON MOFFATT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Collins  |  Overall Experience 
Rating:
4.0

The only 2 problems I would be concerned with are 1) hold times when you have to call, I called and was put on hold so I stayed on hold and drove down to the facility while still on hold. Upon arrival 2 clerks were helping customers but one was at the last station doing paperwork. I hung up the phone when it was my turn, I was still on hold. 2) Employee communication. I cleaned out my unit, cleaned the empty unit and went to the office to check out of my unit. By the time I got home I had a text message and 2 voice mails asking me to contact the office because my unit was empty and the lock was missing. When I was able to get them on the phone I told them I had moved out , I had gone in and notified them about 1 hour ago.vi was told they would check their records and email me my close out receipt. So. Thanks.

Janice Miller  |  Overall Experience 
Rating:
3.0

I rented a truck the same day and tried to redeem the free month for the storage. I would like to redeem the month free for the storage.

Tiffani Autry  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALBERT GOODLOE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Schrems  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl L Farris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CECIL WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

isaac day  |  Overall Experience 
Rating:
5.0

Great staff and clean facilities

STEVEN LOPEZ  |  Overall Experience 
Rating:
1.0

My unit got broken into and they said the camera did not took anything. Worst management and their insurance is crap only cover 1000.00 would not recommend this place.

GISELLE CRUZ  |  Overall Experience 
Rating:
5.0

The manager and staff were very knowledgeable, helpful and friendly. An A++ experience.

MATTHEW WHALEN  |  Overall Experience 
Rating:
5.0

Melanie goes above and beyond to work with customers.

patsy butler  |  Overall Experience 
Rating:
1.0

Prejudice and discrimination non-rational or the fact of black single veterans with medical disability and benefits to deprive me sex for favors and our information that I'm not about either him or her because the feds was retaliating but I wasn't a drug dealer and then form it they need to hustle black people about their drug operation I'm a senior citizen 64 years of age. Disciple security breach was a big centerpiece of Hustler my business personal now the the Mexican Hispanic y'all had to face their charges with the marriage I had set up... Over bills of rights in Texas of San Antonio Lynchs,hates related by my color...black male.

Aubery Minor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Ballard  |  Overall Experience 
Rating:
2.0

I’ve already given you my comments and my displeasure about that particular facility

TERRI L MCCLINTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAM MCCORMICK  |  Overall Experience 
Rating:
5.0

I didn't have too much interaction with the staff because it was never necessary. Everything was well taken care of so there was no need. Thank you so much!

Maria Garcia-Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Gibson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Todd Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenisia Ruiz  |  Overall Experience 
Rating:
5.0

Thank you for being patient with me when I had it a couple of late payments other than everything was wonderful and a good experience being with you guys

Maria Mackillip  |  Overall Experience 
Rating:
5.0

I had zero issues with my outside covered storage lot. Just no longer needed it

JAMES EDWARDS  |  Overall Experience 
Rating:
3.0

My only problem was that anytime I came after hours after 5:00 or whatever I couldn't get the little card to open the sliding doors to get me to my storage and I had two cards and neither one of them would ever work and I do landscaping so my hours don't match up with yours so I really needed the cards to work

Jonathan leonard  |  Overall Experience 
Rating:
5.0

I used the storage for 3 or 4 years. Everything was still in good condition. Thank you!

Ida Marbury  |  Overall Experience 
Rating:
5.0

Everything look good at the moment... Is my first time renting space and also is very close to my new home..

Reynaldo Velazquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Mueller  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff.

SALLY LANOUE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SONIA ARAOS  |  Overall Experience 
Rating:
5.0

The whole experience was pretty easy and painless. From renting the storage unit to payment and even check out. The carts that were available at the location were super helpful as well while we were moving in and out of the unit.

natalie soliz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Garcia-Hernandez  |  First Impressions 
Rating:
5.0

People at the facility were very friendly and professional

ROBERT COPPINGER  |  First Impressions 
Rating:
1.0

The catalytic converter was stolen from my truck while it was stored in your "Secure" ?????? facility. That is why I moved out.

Donna Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Nakoski  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DERRICK SMITH  |  First Impressions 
Rating:
5.0

Excellent service and facilities.

LANCE BISHOP  |  First Impressions 
Rating:
4.0

Will be five stars once the alarm stops going off every time we go to open the unit. We called the office but I’m not sure why it keeps happening.

JENNIFER TAULBEE  |  First Impressions 
Rating:
3.0

Everything I turn around the price go and nothing have changed I been with this company 10 plus years it's time for me to make a change

STACY A HARRIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal McLin  |  Online Move In 
Rating:
5.0

Wonderful experience with no problems

Karen Eggleston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deauntae Thomas  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christian Cruz Aviles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MANUEL GRADILLAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Kirksey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola Santana  |  Overall Experience 
Rating:
5.0

The manager was very helpful. Rudy at check in was also very friendly and helpful.

MATTHEW WHALEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold Banuelos  |  Overall Experience 
Rating:
5.0

Thanks ForAll....OF UHAL....Everyone IS So kind....Thank You

CYNTHIA SIMMONS KENNAMORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Martinez  |  Overall Experience 
Rating:
1.0

Customer service is rude. I paid my rent on time and moved my stuff out and you guys still charged me again never will i use you guys again!

ALYSSA CELESTE AJUNTAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MEGAN RIGGINS  |  Overall Experience 
Rating:
5.0

Excellent clean storage

rafael villegas  |  Overall Experience 
Rating:
4.0

Everything was great except we were under the impression we would have access anytime but none of the codes ever worked for after hours access.

Rebecca Gunter  |  Overall Experience 
Rating:
5.0

Staff war great, had a slight issue and they were able to address and correct it right away.

MITCHELL KRAMPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel molina  |  Online Move In 
Rating:
4.0

Some of the carts need wheels fixed or replaced

Leo Dear  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patrenia collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Grondel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kayed haifa  |  First Impressions 
Rating:
4.0

The service was excellent.

Michael D Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Walters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORA BRAND  |  First Impressions 
Rating:
1.0

I would never utilize this location again. I'd issues from the very beginning and if I could've moved my services I would've but I did everything online and therefore was obligated to stay. The storage unit was extremely small compared to Public storage and when I asked to upgrade to a larger unit; I was advised they didn't have any available but the unit directly across from mine which was larger was vacant. The code to get into the storage area never worked for my unit but when I went to the other side my code worked which is where the facility is non secure. The manager has her boyfriend working at the facility, who brought his younger brother to work which the younger brother shared with me that he had been there 3 months at the time but he didn't know a thing about his job description. When I'd asked him about my code which wasn't working and if he could give me a ride back over to the office after walking over there twice before he stated that he wasn't certain if he could give me a ride and didn't know what to do about my code. Overall, don't utilize this storage facility avoid the huge headache. Run!!

Debbra Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James McDowell  |  Overall Experience 
Rating:
3.0

We were very happy with the area when we stored our first travel trailer there. Recently we had our trailer broke into and when I told management about it she seemed like she didn't care and was quick to try to get off the phone. If they provided better security we would have stayed as a customer. We were one of the first to move in there when they opened. Prices have increased significantly but security of our unit was the reason we are no longer a customer. Our trailer was not the only one broke into during this time, there were several next to ours.

ADELLA FREEMAN WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordi Solis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanessa Ochoa  |  Online Move In 
Rating:
5.0

Stellar customer service. Thank you.

Robert Hitner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emmett smith   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fareeda Wray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry kopke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veda brown Chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melony brown  |  Overall Experience 
Rating:
5.0

Easy and Efficient

Karen Eggleston  |  First Impressions 
Rating:
1.0

Again your dimensions or what you put online that a certain unit is about 1 to 2 rooms is a total lie that space is only about one room and the room is probably like a bathroom the only reason why I used you all is because of I have the other storage there as well I just would never use you guys after this

Cristal castaldi  |  Online Move In 
Rating:
3.0

Unable to use own lock

Leticia Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lars Larson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROSEMARY BALDERAS  |  Overall Experience 
Rating:
1.0

I had multi different ppl call me and asked if i still needed my unit i told them yes i just haven’t moved anything in yet due to work.. well i got another call a few days later unable to answer again due to work well then i got a move out invoice and i already told them i still needed my storage!!

Magen Roubison  |  Overall Experience 
Rating:
1.0

Its been a mess dealing with you all

Cristal castaldi  |  First Impressions 
Rating:
5.0

Very professional personnel

JOHN HICKS  |  First Impressions 
Rating:
5.0

Keep up the good work

CHRISTOPHER MCFADDEN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tanisha manor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexandrea Patterson  |  Overall Experience 
Rating:
5.0

Great job

ARVIL Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rene jones  |  Overall Experience 
Rating:
5.0

I'm impressed with how well maintained and clean the restroom in the storage facility is.

Timothy Duff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria lopez  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jaime Ramos  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

tanisha manor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AmyL Ballard  |  First Impressions 
Rating:
4.0

Love UHaul. Thank you for taking care of my family and I.

Robert Hitner  |  First Impressions 
Rating:
5.0

Staff was extremely helpful the entire time i used the unit. I only wish i couldve accessed it late at night to accommodate my late work hours.

ALANMICHAEL INOCENTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david garcia  |  First Impressions 
Rating:
5.0

Hi, I would recommend this facility. The staff was very professional and kind. The experience was great. The unit i got was clean and very well maintained. The AC was as it needed to be. I think I’ll be a faithful client for my next storage need. Thanks

David Mosqueda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOBY VEGA  |  Overall Experience 
Rating:
3.0

The random alarm/siren going off during the day is horrible. Scares the heck out of you because you don't know when it will sound. And no pro rating for unused time sucks

ASHLEY HARMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Pearson  |  Overall Experience 
Rating:
1.0

Since the first day I moved in my key card and code has not worked. There was a man that used to be the 24 hour manager you could call for help and he would usually give me a code. I went 2 nights ago to my unit at 9pm and of course my code and card wouldn't work. I called the number for the 24 hour manager who is now Melanie Rattie and she wouldn't answer the first two calls. When she finally answered she sounded asleep and she was very rude. She said she couldn't do anything and it was my fault something was wrong with my account. I have always paid on time and there should be no problem with my account. I was not able to get into my unit.

DENNIS PARKS  |  First Impressions 
Rating:
1.0

I was charged for 2 trailers 2 dollies and I only picked up 1 trailer and 1 dollie. When I asked why I was being charged double staff replied and said rates went up which was a lie. I called customer service and they told me the rates have not changed and that I was charged twice and refunded me my money.

Vanessa Sabbs  |  First Impressions 
Rating:
5.0

None at this time

Donald Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA OLIVO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brad Konen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mickel Ennis  |  Overall Experience 
Rating:
5.0

Thanks for everything everything went easy peasy I highly recommend this place

JOE HURON  |  First Impressions 
Rating:
4.0

Difficult to get anyone on the phone during store hours.

steve chard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricki hope johnson  |  Overall Experience 
Rating:
1.0

Fuel charge dispute was handled poorly when the owner new very well that I didn't use it from the rental the previous day. I drove 5 miles and had to pay for a quarter tank of fuel.

brian devries  |  First Impressions 
Rating:
2.0

doing my reservation I requested air climate control unitAnd I got a non-when I brought this up young lady to let her know she told me that I had to unload the unit that I was sent before she can start the transaction to put me in a climate controlled

Jerry Dunn  |  Online Move In 
Rating:
5.0

Only issue was with the security system...it would sound the alarm eveey time we opened our unit

Bethany Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ESTHER OGUNLOWO  |  Overall Experience 
Rating:
2.0

Staff can be rude. Hard to get ahold. Needing more customer service experience and be nicer to customers

Julia Reyes  |  Overall Experience 
Rating:
5.0

Great storage facility and friendly staff

CARLOS PORRAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirten Lind  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Normandin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marta schmidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT COPPINGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELVIN BANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toice Walker  |  First Impressions 
Rating:
5.0

I want to thank each and everyone of your staff friendly 👍

VAnessa Moffett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda brooke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD PITTMAN  |  First Impressions 
Rating:
3.0

It was an good place to store my items. Did not like when the up the price a bit but it is what is. Price only went up a bit but stayed the same after that one change. Difficult to change to a differnet size storage unit when we wanted to down size but they figured it out in the end.

Catherine Heiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA ENRIQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mickel Ennis  |  First Impressions 
Rating:
3.0

Building access is supposed to be until 10 pm. When you enter your code into the keypad it says access denied. We had to leave someone in the building for over an hour so that we could get in and out. Upon speaking to other tenants they say they are never able to get back in after office hours despite it being posted that self serve customers have until 10pm daily. Also the restrooms were disgusting.

Rebecca Gunter  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jason Faulk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deitra Pettit  |  Overall Experience 
Rating:
5.0

The facility was very clean and the air conditioner really helped! The carts were very helpful to move our items in! I would recommend U-Haul Storage facility to anybody! Thanks

xenia villegas  |  First Impressions 
Rating:
1.0

Trailer was vandalized, staff wasn't helpful, facility isn't secure, storage area is muddy.

robert thomas  |  Overall Experience 
Rating:
4.0

Would be nice to have 24 hour to be able to go in your storage

ROMIE CAMPBELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alisa Isabelle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathleen Genest  |  First Impressions 
Rating:
1.0

I did online move-in for two units but one wasn't in uhaul system despite my receiving confirmation and rental agreement (5165). It took a long time to get the issue settled and I didn't receive another confirmation or rental agreement. I was told the online process is not very reliable which is discouraging due to possibility of completing the process and not having a unit when you arrive in person.

Harolyn Lenzy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDY SAENZ  |  Overall Experience 
Rating:
3.0

Access hours dont support the needs of the people who often seek storage... travelers or relocators. It was an inconvenience for me to pull into town & not to have access around 6ish PM and be told by customer service that you're open until 10p...astonishing!

Will Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell Davis  |  First Impressions 
Rating:
4.0

Aside having my unit closed in the system by improperly verifying the unit # of which was being actually closed by the customer. I was only informed with a message that was sent via text about participating in a how was your experience survey. I called and had to explain and provide information again and the good thing behind it all was the male associate who assisted me over the phone extended my due date.

Carlos Escobar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JASON RAHENKAMP  |  Overall Experience 
Rating:
1.0

Staff was rude and unhelpful. Staff did not explain anything and when I was having issues uploading my id they just sat there and said if can only be uploaded by a cell phone and preceded to stare at me like I was an idiot. I will not be recommending this storage place to anyone except to tell them not to use it.

Kelsey Rude  |  Online Move In 
Rating:
4.0

Was rather disappointed to see that the current rate is $49.95 and I have been paying $64.95. No loyalty for existing customers and I had been with UHaul for a long time.

ELEN KRYSTYNA CROUCH  |  Overall Experience 
Rating:
3.0

Mobile pick-up didn't work which delayed me quite considerably. I received a massively overpriced fuel surcharge for a circa 50-mile round trip

Alistair Reid  |  First Impressions 
Rating:
5.0

Would definitely recommend this uhaul facility. It was always clean, staff was friendly and understanding and just an all around great experience storing here.

melisa mccrary  |  Overall Experience 
Rating:
3.0

After taking time to come in and make reservations, I still didn't get what I reserved. Some staff was unfriendly, unconcerned and to much didn't care. Just gave blank stares when questions were asked!!

Sherrie Challenger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Glenn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arleen Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david glasco  |  Overall Experience 
Rating:
5.0

Great

chris villanueva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY MCCONNELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine A Cole  |  Online Move In 
Rating:
5.0

Staff was aware of what was available to offer and if they came across uncertainty they used their reports to provide accurate information. when I parked my travel trailer and I had a concern I went to the office to explain and the staff member could have left out the quick to jump "well there's no other spot" before I was able to finish my suggestion if they could reach out to the other renter to generously move over then that's when the associate said ok we'll contact them. Other than that quick snap of negativity it was a good experience.

Carlos Escobar  |  First Impressions 
Rating:
5.0

The doors on the Storage unit need to open up more for tall curio cabinets

Lars Larson  |  First Impressions 
Rating:
5.0

The facility is always clean, and very secure. The staff is especially friendly!

Retha Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaiah Pressley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bueche  |  First Impressions 
Rating:
1.0

They gave me a storage that was already rented and I kept my furniture out there. It made me very sad.

Anna Munoz  |  First Impressions 
Rating:
5.0

I have used Uhaul for two long distance moves from Texas to North Carolina and North Carolina back to Texas. I swear by Uhaul and your hard working staff, both on the ground and online as well. Tech suppourt by text and email is flawless. I am very pleased.

steve treschan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SHIRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Temika McClure  |  Online Move In 
Rating:
5.0

Air conditioning was extremely helpful in this horrible heat, thank you

ERNEST ALLEN  |  Overall Experience 
Rating:
5.0

Awesome rv storage. Super convenient. Great access. Great staff.

jose flores  |  Overall Experience 
Rating:
5.0

Short of staff. Person behind the desk was multitasking and the process took a little bit longer than expected.

Juanita Iyotte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrei Ciont  |  Online Move In 
Rating:
3.0

Needed help unlocking the unit. The second floor has NO climate control. It was above 90 degrees

James Krach  |  Online Move In 
Rating:
5.0

Your facility blew my mind (a little cliché, but it's appropriate). I was very impressed. And just the luck of getting the storage unit just inside the entrance? I'm never that lucky. I didn't know what to make of it, haha.

Mel Anderson  |  First Impressions 
Rating:
5.0

Awesome team and super helpful every step of the way! Amazing staff and great facility!

Robert Habets  |  First Impressions 
Rating:
5.0

Excellent place to store our belongings.

CINDY ROPER  |  Overall Experience 
Rating:
5.0

Had a great experience, all of my belongings were intact, the facility was emaculently clean, kind staff, and I felt secure, when I was there, so keep up the good work, don't change a thing.

Martha Clayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EFREN ESPITIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Thompson  |  Overall Experience 
Rating:
5.0

Great staff

Roberto Muniz-Yun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth marquez  |  Overall Experience 
Rating:
5.0

The gentleman at the counter was very friendly and knowledgeable. As-a-matter-of-fact, I had interactions with everyone at the front desk that day and everyone answered all my questions.

Richard Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTY RIDDLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Krach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Chavez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOBY VEGA  |  First Impressions 
Rating:
1.0

Not secure customer service poor will share the poor service on social media not recommend will discourage peoples

Marty Nerio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WRIGHT  |  First Impressions 
Rating:
5.0

Very clean and convenient

Michael Curliss  |  Online Move In 
Rating:
5.0

Staff was excellent and kind.

CINDY ROPER  |  First Impressions 
Rating:
3.0

Extremely inconvenient. I was not instructed regarding move in times and the fact that I would be locked out if I did not log out of the facility. I rented a Uhaul and was denied access when we tried to drop a load off. This delay has thrown us completely off schedule and Im required to turn the rental truck in on Saturday morning.

Elisa Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex Islar  |  Overall Experience 
Rating:
3.0

Ib

John Ramos  |  First Impressions 
Rating:
3.0

Perfect for storing travel trailers/5th wheels. Had catalytic converter stolen twice within 4 months. Better security and cameras are a must. Improve that and this place would be awesome and 4 or 5 stars.

MICHAEL C McLaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TISHAWN SESSIONS  |  First Impressions 
Rating:
1.0

Broken into twice - staff not concerned

Frank Lopez  |  Overall Experience 
Rating:
5.0

Keep up the good work

Frankie Moore  |  First Impressions 
Rating:
2.0

The storage fees are 33% higher than other local storage facilities. The staff is not overall friendly. The employees seem very tensed at this location.

JEFFREY CURRY  |  Overall Experience 
Rating:
2.0

There was a time when the doors was shut and we had to go through the side door, my 2 year old son was right behind me.. and I had stuff in my hands so the side door shut while he was still in the storage area. I placed the items in my car and ran to the office which literally closed at this point for about 3 mins I told the employee I needed help to get my son out she told me he can push the door open. At that point I was frustrated because he’s 2 if he could’ve push that big heavy door open I wouldn’t be asking for help. So for 3 minutes I’m going back and forth with this lady for help. Until she finally saw my frustration. I wouldn’t recommend uhal in San Antonio every experience was horrible I won’t be back.

DonShay Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Rubio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edixon Pino Alvarez  |  First Impressions 
Rating:
2.0

The actual storage unit is great. The online process and the customer service from the staff was horrible. They were very rude and dismissive. I would’ve taken my business elsewhere but it would cost more to re-rent the moving truck. However I will be sure to let everyone I know that I had a horrible experience at this place. And recommend that they and everyone they know go elsewhere for storage

Brandon Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MIRANDA TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna LARROQUE  |  Overall Experience 
Rating:
5.0

The cleanest most convenient Uhaul. They have everything at this location. Will definitely use again if needed.

Alana Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA ALLEN  |  Online Move In 
Rating:
5.0

Easy to reserve the unit online. Unit was clean. There were plenty of flat bed carts to use to unload the vehicle and get the boxes to the storage unit.

jeanne souder  |  Online Move In 
Rating:
2.0

I rented a uhaul storage unit from San Angelo, TX. for San Antonio, TX. When I got to San Antonio with the 26ft truck. They had given my storage unit away. So I couldn't unload the truck. I was very upset. They wouldn't let me leave the truck there, they stated that they couldn't be responsible for the truck. They were going to be closing in 15 minutes. I had to park the truck in a Walmart parking lot. I slept in the truck, because I wasn't going to leave my things unprotected. They sent me to another uhaul storage on the other side of town. Then they charged me for the extra miles I put on the truck , that wasn't my fault it was uhaul fault, because I took it to the uhaul store I was scheduled to take it to. I should have gotten a credit for that. I am so mad and disappointed in your company. That is bad business and show little concern about the customer.

LINDA BRYANT  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lavee Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTY RIDDLE  |  First Impressions 
Rating:
1.0

Staff was rude and unprofessional. It was very hot in the storage facility. And the rate was increased.

MELVIN CLAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID GALLEGOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M ROPER-WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny greenwood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas Romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lalesh Prasad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryce Maryfield  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rainie Moreno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSE GARZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim McLaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL HENDERSON  |  Overall Experience 
Rating:
1.0

My rv was vandalized and it cost me 4600 dollars

gilbert christoffersen  |  Overall Experience 
Rating:
5.0

The representative that help me with really knowledgeable and I was happy with the service I received

ROBERT COPPINGER  |  First Impressions 
Rating:
5.0

Did not impact me, but I know there were issues where several catalytic converters where stolen from motorized RVs. Recommend revaluating as well as enhancing security measures.

Ricky Evans  |  Overall Experience 
Rating:
5.0

It was great it just got to hard with the pandemic my business had to close and I didn't have funds to continue paying...but staff and everything was wonderful so sorry I just couldn't keep it up and that really hurt me Thank you dearly..

Charmayne Reynolds  |  Overall Experience 
Rating:
4.0

Bring back 24 hr access, with dumpster use

Tracy Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIAWO SUTTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Jo Cothran  |  Overall Experience 
Rating:
4.0

The rental process online is easy and very convenient. The only downfall is when you have to ask anyone in the office a question. They’re not the most customer service oriented and can be rude sometimes

Jessica Lenius  |  Online Move In 
Rating:
3.0

Staff was very rude.

MARIELLA QUIROA  |  First Impressions 
Rating:
5.0

Great customer service

HECDEL VICENTY BRACERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laatoya haley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

REBECCA FISHER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alex Holconb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Tetteh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shanika collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

j brtant Dudley  |  Overall Experience 
Rating:
5.0

The staff here is always eager and very helpful. I had a problem getting the garage type door open and a young guy came out and showed me what the problem was and helped me open it. Then he stood back and let me open it to make sure I could. I'm disabled so for him to do that I was very grateful. Thanks guys, yall are awesome.

Jeff Hennesay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOTON HOPKIN   |  Overall Experience 
Rating:
1.0

We loved the facility until we had an issue with our catalytic converter was removed from our motor home. When my husband told the person at the front desk, her reply was we informed all of our customers this was going on and installed more security cameras. My husband responded that we were not informed. She basically blew him off after that. Our mechanic also had his motor home stored there and it turned out his catalytic converter was also stolen and he didn’t receive any notification there was an issue.

PHIL KNOX  |  Overall Experience 
Rating:
5.0

My furniture was secure and safe for 9 months at this facility. I couldn’t have asked for better security, peace of mind, or friendlier staff.

JANEIL PIERRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlon ellis  |  Overall Experience 
Rating:
1.0

unwilling to help, willing to charge

Christopher Paddock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Arriola  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Schrems  |  First Impressions 
Rating:
5.0

Sophia and the store owner were AMAZING!! they both went out of their way to help me resolve my problem when I was dealing with no show movers. Will definitely be using this location if I ever need to store something again.

Sadai Towler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmen san miguel  |  First Impressions 
Rating:
2.0

I would prefer to speak with district. My #210.803.8019

lorita Prejean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phylisha Gunels  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia Buckley  |  Overall Experience 
Rating:
5.0

Excellent costumer service good price strongly recommended U-Haul best sotorage company ever

Jordian Lopez  |  First Impressions 
Rating:
5.0

Thank you, we appreciate the customer service. The young lady that assisted us is a natural.

Sammy Moore  |  First Impressions 
Rating:
5.0

Great service, fair prices, super friendly & professional.

Damian Knobles  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MERISSA MCFADDEN  |  First Impressions 
Rating:
4.0

The card was the only downer because it was after hours and it didn't recognize me so it denied me access.

Rosalio Ruiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Murillo  |  Overall Experience 
Rating:
5.0

Wonderful system of security!

Kaira Carter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cargenia Negron  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha Berry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

audrey mosley  |  First Impressions 
Rating:
3.0

Rude worker

Valerie Galloway  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MARIA HERNANDEZ  |  First Impressions 
Rating:
5.0

Thank you for your understanding.

Darryl Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Bray  |  Overall Experience 
Rating:
1.0

Staff was very friendly and helpful for what knowledge they would have for a storage facility. The reason i would not recommend this facility is becuase the slots a very muddy and you can even walk around your unit without ruining your shoes. I utilized a space for my RV for over six months and always got my shoes dirty and vehicle dirty. Not good at all.

Pedro Guys  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Buckley  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Vanessa Borneo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNEST PARRISH  |  First Impressions 
Rating:
5.0

Nice place

johnny revis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James V Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffiany Yates  |  Online Move In 
Rating:
1.0

Young man tried to collect $155.90 at her front door of her home for a bill I had already paid by phone. Don’t know how the connection was made since we have different last names and addresses. Highly upsetting.someone leaked my information. Very disturbing, will not recommend or deal with this company again.

josephine christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verda Bethely  |  Overall Experience 
Rating:
5.0

Na

Daniel Rodriguez  |  Overall Experience 
Rating:
3.0

I had two incidents that were not caught on camera. My truck got dented and the stereos were stolen out of my cars.

adam mccormick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMERALD VILLARREAL  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant staff.

jonny paxton  |  First Impressions 
Rating:
1.0

My experience at this location was very unfortunate. The staff: Augie and Melanie were NEVER on the same page Augie was willing to work with me Melanie is rude unprofessional, lacks good customer service skills however she DEFINITELY has no skills I guess uhual was unable to find someone to fit the job description so they settled for her. When you contact there district manager he automatically takes there side. When I voiced to him my concerns he NEVER followed up. I will NEVER get a UHUAL Truck or STORAGE from them again. I pray that I NEVER fall on hard times again. Not compassionate to customer's needs. I pray that they are faced with a financial hardship and they see how it feels .If I could give 0 Zero stars I would.

HEATHER DAVIDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Ellis Jr  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

teryn block  |  Overall Experience 
Rating:
5.0

Would be better if RV storage spaces were paved and power was 24/7. That’s why I moved because I found a convenient place with covered, 24/7 power and paved spaces.

John Schela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leann Pena  |  Overall Experience 
Rating:
5.0

Compared to the U-haul (truck rental) in Virginia which I give it a 1 this facility is a 10.

Alonso Carabay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Pritchard  |  Overall Experience 
Rating:
5.0

The staff was really helpful in determining the size I needed and how to use the locker. Great space!

CAITLIN JONES  |  Overall Experience 
Rating:
5.0

Just let the notice staff to keep up the good work

vincent thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

meagan FULLAM  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sterling william  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman Overman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JuDawn Evans  |  Overall Experience 
Rating:
5.0

The staff is very friendly.... And, they make sure to address all my concerns....

troy cartier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audery Sauceda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Hine  |  Overall Experience 
Rating:
5.0

Wish they had military or law enforcement discounts

ralph villaflor  |  First Impressions 
Rating:
5.0

Great experience with this U-Haul facility and would recommend it.

Everet Taylor  |  Overall Experience 
Rating:
3.0

Didn’t have the climate control storage needed available

rhenita clay  |  First Impressions 
Rating:
2.0

Could have treated me better but it was the Texans in this parking lot stores in shopping malls Union criminalize task force felon

Aubery Minor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darin Christensen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARRIE WYLIE  |  Online Move In 
Rating:
5.0

Everyone was so friendly and helpful to remove the hitch, provide advice on the unit needed for my stuff, and providing a cart so I could move everything easily.

CAITLIN JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hopepal Lawrence  |  Overall Experience 
Rating:
5.0

The employees at Woodlake U-Haul that I have come in contact with were all: Knowledgeable - (They knew the "Ins and Outs" of their line of work) Helpful - (They helped me with my storage needs) Courteous - (They were respectful and considerate) Attentive - (Countless times they were Extremely busy yet they each took the time to acknowledge not only me but the rest of the customers waiting and saying "Hello, We'll be right with you") "THAT GOES A LONG WAY", the feeling of being appreciated as a customer. Accommodating - (When I needed a bigger storage, "they got it for me", when I needed a smaller storage "they got it for me"; when I needed extra storage "they got it for me".) "OVERALL, WOODLAKE U-HAUL EMPLOYEES ARE AWESOME" P.S. MR. AUGUSTINE SHOULD GET A TRIPLE RAISE!

marlene santana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard Beck  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chelsey Germann  |  Overall Experience 
Rating:
5.0

The best experience I had while moving and storing, making reservations, and then changing them. These folks went above and beyond to make sure things went smoothly.

MARLEE BISBEY  |  Overall Experience 
Rating:
4.0

Only problem is I was out of storage on 09/29/2021. But my fiancee. Didn't turn in access. Card. In time.. but thank you. For your service

Charlotte Thomas  |  Overall Experience 
Rating:
1.0

Charged my card double 200$ just cause I drive 8 miles than says it was cleaning fees and after hours when I only moved one couch.

Destiny Jefferson  |  Overall Experience 
Rating:
2.0

No 24 hour access, employee was not really helpful on what we really needed.

Raul Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul ramos  |  First Impressions 
Rating:
5.0

They had great deals and very clean I would recommend it for anyone 👍🏾👍🏾👍🏾

infinite cobbs   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY CASTILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Tovar  |  First Impressions 
Rating:
5.0

Love the respect and attention the staff presented to you as you entered into the building. Keep it up and thanks the staff for helping me out

Douglas Celius  |  First Impressions 
Rating:
2.0

The hours you can enter your unit are terrible.

Preston Christopher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Belila  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Terry Hagwood  |  First Impressions 
Rating:
5.0

Of all the Uhaul reservations, interactions, and rentals, this Uhaul gets my top recommendation as being the most helpful and basically kind. They went out of their way to make sure I understood everything about unloading my trailer into their storage facility. They and one other Uhaul employee helped me straighten out a wrong trailer hookup from my point of departure, to a reservation for a UBox from a Uhaul dealer that has no UBox rental or storage at her facility, to waiting long hours on hold and getting disconnected after waiting over an hour multiple times, to local UHaul dealers who never answered their phones so when National UHaul picked up the call, they could not help me with information about a specific facility. It’s been an ongoing nightmare and THIS UHaul was the bright and shining light through the entire debacle. I would recommend them to anyone who wants great service above and beyond.

MARLEE BISBEY  |  First Impressions 
Rating:
1.0

Your staff are rude. I signed a contract stating that I had access to the building via my key card until 9 pm. I was no showed four times in a 24 hour period by my movers. They finally showed up on Saturday and we began moving items out at 6 pm. At 6:30, we were told that we would need to move everything back in the unit that was out in the hallway and leave the building. I said that I had access until 9 pm and that I had been doing this all weekend and was exhausted. I stated my things would be out as soon as possible. The manager said that I was allowed access but not my movers and they would have to stay outside. I told him that was ridiculous. He made the same statements to another family who had just showed up to move their items in and also had a key card. The manager called the police. The officers were actually the ones who told me that the key card machine was not working. I signed a contract. If the key card was not working, the manager should have stayed and facilitated. He is the manager of the building. He wanted to go home at 7 and not do his job. This experience was stressful and embarrassing and I will tell everyone I know never to use U haul. I have contacted your corporate offices via email and have put reviews on every site I can and will continue to do so.

Kristin Cruz  |  Overall Experience 
Rating:
1.0

The guy and gal closed the door on me while I was pushing in my cart and told me to stop moving my furniture. Meanwhile he let other people move there furniture who were not black. Then he called the police on me...1 man my wife and my 10 year old son in flip flops. Never been disrespected like this the guy was an overt racist and I will never recommend or use this company again. By the way I only had some tires, which were already on a cart and 3 bikes to move in. Completely Terrible Customer Experience.

JuDawn Evans  |  First Impressions 
Rating:
2.0

I normally have a good experience at this location. This time as I was closing my storage unit, I unpacked the locker and left items I no longer wanted in the community share area and moved the rest to my new home. After I turned in the vehicle, I proceeded to check out of the storage. I was told that I had to move the items that I left , and that I would be charged a fee for leaving items. There was no sign stating this new rule and I asked where was the posted sign and info, there wasn't one. So I had to rent a truck to take away four items to a dumpster 3 miles away, costing me another rental and miles for no reason, at least not one that was posted. Forcing customers to spend more money after already paying 104.00 was indeed bad customer service and staff were not willing to work with me even when they failed to produce a sign or the new rule in writing. I am disappointed in how I was treated and will look for a new location to do my business. Kevin Hargrave

KEVIN HARGRAVE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYMOND FARR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN MCLAIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PEGGY A TENANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura DeLaCruz  |  Overall Experience 
Rating:
4.0

I always yes-Haul I always had a U-Haul truck to move

Cynthia Simmons  |  Overall Experience 
Rating:
3.0

I had Issues getting through to staff with specific concerns. I will Definitely never use an outdoor unit again as spiders were all over my things. Last time I did A Uhaul storage outside there weren’t any bugs on my things. When I told someone, he said it’s an outdoor unit and they spray but bugs are going to be on my things. The customer service was either frustrating or good, not consistent. When I called And asked to cancel my storage after I moved my stuff out, a worker said I had To come in person even though I stated I cant Be there in person. He acted as if nothing could be done and i must be in person or id continue to get charged, he didn’t even try to talk to anyone about it. I called Again the next day and the manager reassured me they already marked me as moved out and there were no addt. charges. So the lack of communication and inconsistent answers was not the greatest. There’s a air conditioned facility a couple miles away that offers lower pricing for the same size unit and I wouldnt Have to worry about bugs. Uhaul pricing is higher than their competitors. I marked It average for the initial waived late fee and for the confirmation of move out without any other charges since I was Before my next payment due date but this location is not consistent in any way.

Alisha Roane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Cobb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

E TUO NHOUVANNASACK  |  Overall Experience 
Rating:
1.0

The person who moved in next to us came with an infestation of roaches. Our storage became infested with roaches which was the reasoned we had to move out to another storage facility. I feel the insurance policies should be changed to cover insect infestations and where the parties affected are compensated in some manner (ex:free Uhaul move out, reimbursement...). Our move took extra long from 10am-10pm due to us having to shake out all our belongings and to disinfect.

Sheree Plaskett-Joseph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDEE WARD  |  Overall Experience 
Rating:
2.0

We returned the truck at 6 pm but were told by Myrna, I believe, that they close at 7 and this was not enough time and to come back later. I told her we would have the truck empty in 30 minutes and she became angry. She slowly took my information and repeatedly got names and numbers wrong and the information had to be repeated. This was frustrating because I knew I had to hurry to empty the truck. There were also live roaches in my unit.

Kristin Cruz  |  First Impressions 
Rating:
5.0

specially staff very helpful

Paul Chang  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Everet Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR SANTANA TORRES  |  Overall Experience 
Rating:
5.0

He really took his time and help me and found the storage that I had saw online

Sharon Lindsey  |  First Impressions 
Rating:
5.0

Rented briefly and enjoyed it.

Everett Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david Escamilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy McKinnies  |  Overall Experience 
Rating:
4.0

Good experience and service

CECILIO HUNTER  |  First Impressions 
Rating:
5.0

Awesome service!!!

DANIEL CASARES JIMENEZ  |  Overall Experience 
Rating:
5.0

The ENTIRE STAFF were professional and helpful!!! This was my first time ever needing a storage unit, and the GM was very accommodating and focused on everything I may need to help my move as easy as possible!!! Really appreciate them, and I HIGHLY RECOMMEND this location for your storage needs!!!!

jaime medina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james haly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Martinez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

brenda camarillo  |  First Impressions 
Rating:
5.0

Excellent customer service and professional. Above and beyond service and I would highly recommend them.

Troy McKinnies  |  First Impressions 
Rating:
5.0

Thanks for everthing

LUIS DIAZ  |  Overall Experience 
Rating:
5.0

Very nice facility and customer service. Highly recommended!

Larry Simmons  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

tasha garcia  |  Overall Experience 
Rating:
5.0

Renting process was quick, easy and convenient.

Shauna Mendoza  |  Online Move In 
Rating:
5.0

Great customer service!!

Steven George  |  Online Move In 
Rating:
5.0

The staff are friendly, knowledgeable, helpful, and professional...they met all my needs even though I didn't have a reservation...they made it work so that I could make my move out deadline for home sale...they were awesome...

KEVIN HARGRAVE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILLIAN FREEMAN  |  First Impressions 
Rating:
5.0

The San Antonio location is great. The temple location is ok.

zac martinez  |  First Impressions 
Rating:
5.0

The alarm system was annoying because sometimes I wasn’t sure why it was going off, but overall I had a great experience.

CHRISTINE SAUCEDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mickles  |  Overall Experience 
Rating:
5.0

Tofos muy amables

Maria. D Flores  |  First Impressions 
Rating:
5.0

Easy to get a lease and great customer service

Tracy Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALENA AMADASUN  |  First Impressions 
Rating:
5.0

Professional and courteous

chris villanueva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Meare  |  First Impressions 
Rating:
3.0

I went to the rental office first to ask where my unit was located, I wish at that time the two sales associates would have told me I needed a pair of scissors to cut the tag off of my unit to access it. That video makes it look super easy and maybe I'm not strong enough to pop the plastic. I also wish they would have let me know what to do on my first visit. I figured out after my 2 year old daughter was traumatized that the most God Awful alarm sounds, which I believe is triggered by motion on a floor if someone isn't checked in? However I didn't see anyone head over to investigate, or check out what was the matter, so we walked out the front and we were going to call someone thinking maybe it was a fire alarm and then read on the key code box failure to check in and out results in denial of admission. I punched in the code I was emailed and went back up with scissors and then came back down and the alarm went off again. I know now not to bring my kids with me. Went down and punched out and left. Pretty sure there are others that are clueless as to the checkin process like myself. I know in the email it states to enter your code for building access. However, the automatic doors were not locked. So, using the word access is misleading. Even the video shows the gentleman punching in his code in order to open the doors. Just some thoughts on qaysto ne a little more helpful.

Pamela Williamson-Wyllie  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tammy Minor  |  Overall Experience 
Rating:
5.0

Very helpful general manager any company would be lucky to have him running any store... I have done business with this store for a couple of years. And I have always been happy... I deal with this store on a weekly basis... thankyou guys for all you do

Juan Montelongo  |  First Impressions 
Rating:
2.0

Get a dumpster that customer can use!

Aaron Ledesma  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUIS DIAZ  |  First Impressions 
Rating:
2.0

GM was extremely rude.

Michael Weisbecker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Renee Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris sampas  |  Overall Experience 
Rating:
1.0

This place was by far the worst experience I have had with uhaul. We are in the military and move a lot and have always used uhaul but after the experience with Augustine and his employees I would not use them ever again. We ordered a large storage unit to be given 2 separate units on the opposite side of each other making it harder to unload the truck. With COVID I understand restrictions and limitations however their recycle and reuse stated can be used just no mattresses and couches. We adhered to the posted signs that was typed and tapped on the walls to be told rudely in an intercom that we would be charged 200.00 for using said space and following the signs. After my husband who had to go the manager Augustine it was explained that we weren’t doing anything wrong as we followed the sign however they don’t want us to so others won’t do it and do it wrong. It astonishing that we are being threatened to be charged for someone potentially doing something wrong after us. This could have easily been corrected if they simply change the sign. Due to the accommodations and not having enough space is why we had to downsize and “donate” or use the recycle section. I had to let go of furniture I didn’t want to. The manager offered us free 30 days for another storage unit. I shouldn’t need another just to have to pay more money monthly. A free month on another storage would not help with the dilemma that this facility caused.

Sparkle Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Cruz  |  First Impressions 
Rating:
1.0

My RV was broken into . Most of my military uniforms were stolen . Somehow the cameras that were there could mot reach where my rv was parked .

Bernardo Calvillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal DEluna  |  Overall Experience 
Rating:
1.0

Without a doubt the worst moving experience i have had using uhaul.

JOSHUA LEE DEBORD  |  First Impressions 
Rating:
5.0

Thank you

Abeline Soto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micaela Brewer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROSLYN LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azeneth vega  |  Overall Experience 
Rating:
5.0

Mr Reyes is very nice and helpful

Joyce Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vongretchen Hampton  |  First Impressions 
Rating:
4.0

Appreciated the lower level, handicapped.

PEGGY A TENANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane Sweet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN HAMILTON  |  First Impressions 
Rating:
5.0

Thank you

Christina Watson  |  First Impressions 
Rating:
5.0

No matter what time of day they always have the equipment, trucks or whatever you need

Lee Gutierrez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin Marshall  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GISELLE CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward I Oliva  |  Overall Experience 
Rating:
5.0

It was great experience

Everett Taylor  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marshalee Peart  |  First Impressions 
Rating:
5.0

I didn't know that I did not have acess to my storage unit after hours. It took us 4 days to find out why we couldn't get in.

KATHLEEN GALINDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomas Cantu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doretta jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry kopke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margaret Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Rodriguez  |  First Impressions 
Rating:
3.0

Overall the experience was okay but I have had better. Much better. It was a 5 out of 10.

Sabrina Hernandez  |  First Impressions 
Rating:
3.0

took to long to check me in

Ramon Gomez  |  First Impressions 
Rating:
5.0

I wish the access hours were longer but otherwise I was very pleased with everything.

chris sampas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AURA ANDRADE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emma chocolate  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JO SINCLAIR  |  Overall Experience 
Rating:
1.0

After getting my tires cut and my trailer vandalized after a week being parked here in a “secured place” I pulled my trailer from here. After talking to a few other people that stored their trailers here too, this is a on going battle with no extra help from the office to resolve this issue. Didn’t offer me a free month helping paying for the damages to my trailer. I would not recommend this place to anyone that cares about their property.

Keagan Aleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Glenn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azeneth vega  |  First Impressions 
Rating:
5.0

Great customer service! FM 78 location.

Retha Smith  |  First Impressions 
Rating:
5.0

The site with my account did not do what it was supposed to

Duane Sweet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melisa winston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY CASTILLO  |  First Impressions 
Rating:
3.0

The keypad doesn't work all the time in the new building and the alarms always going off in both buildings. Even when the keypad is working to check-in the alarms are still going off for no reason. The alarm in the new building is to loud, ear shrieking. Can the alarm be turned down a little. Other than that everything good, except alarm and keypad.

Elcyon Nellum  |  Overall Experience 
Rating:
3.0

RV storage experience was not good. First getting through the overcrowded U-Haul equipment was always an adventure. The clay parking was a quagmire when it rained. The limited electricity was worse than useless. Finally the multiple RV break it's and theft damages in the last couple of weeks and the staff just shrugging it off and saying call the cops it's not our problem just put me off.

RAYMOND FARR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Ellis Jr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Faultersack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Lopez  |  Overall Experience 
Rating:
5.0

I went 2 times and always felt welcomed and appreciated it. Very helpful and friendly stuff.

alfredo cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcus dimando  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisette Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melinda shelton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juana Soliz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMECIA GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Burger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTUS R rooters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lani Correia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina L Rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josef Boeschl  |  Overall Experience 
Rating:
1.0

I have gone with car loads after office hours to put stuff in unit and both times doors wouldn't open for me after entering my code.

Brianne Zidek  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kendall Perlwitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

giovinna mchenry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MC DOW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Huth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catrena gullett  |  Overall Experience 
Rating:
5.0

Augustine and his staff are very professional and courteous.

Eduardo Martinez  |  First Impressions 
Rating:
5.0

Me gusta mucho la manera como atienden Amable escuchan al cliente, respondn las preguntas.

Alejandro Melecio  |  Overall Experience 
Rating:
5.0

Perfect place for my RV

carlos vazquez  |  First Impressions 
Rating:
1.0

Too much mud!!!

Carter Jaynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Munoz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Townsend  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Townsend  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIEL DICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISABEL BRECHEEN   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcus dimando  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma Kargbo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Luis Betancourt  |  Overall Experience 
Rating:
5.0

Nice & helpful team!

Janie Arce  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juanita Iyotte  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Homer Flores  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

JASON HORTON  |  Overall Experience 
Rating:
5.0

Great customer service

Renzsy Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laraye Mathis  |  Online Move In 
Rating:
3.0

Keep up the good customer service. I'm pretty satisfied the facility. Feel safe

Frankie Moore  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. The facility is also clean and as secure as it gets. I highly recommend this place to anyone who needs such a service. By far the best storage facility I’ve ever used. I’ll definitely be a return customer

Thomas Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOTON HOPKIN   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Sullivan  |  First Impressions 
Rating:
5.0

A drive up unit makes things easier, thanks.

Robert Williamson  |  First Impressions 
Rating:
3.0

The mud pit that you call rv storage should be paved. When you advertise spots “with electric” it would be nice if it weren’t just from 2am to 4am. Not exactly when it’s needed.

ANTHONY GILLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee Schubert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

renee adams  |  Overall Experience 
Rating:
5.0

Overall great experience, great team, great facility with so many convenient options and units to choose from. The staff at this location has been kind and engaging when needed. Definitely recommend Uhaul to anyone needing to move or store.

Alfred Alvarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNDA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Edwards  |  Overall Experience 
Rating:
5.0

I wouldnt put my things any place but uhaul

Jessica Stern  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Ponder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WOODS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorita arceneaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

otilia burgos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara fennell  |  Overall Experience 
Rating:
5.0

Quick turnaround for a storage solution. Woodlake staff is excellent and professional!

Timothy Duff  |  First Impressions 
Rating:
5.0

Special Thanks to the Manager Mr Reyes, his customer service skills are unparalleled.

Anthony Ngwu  |  Overall Experience 
Rating:
5.0

Thanks for the Military benefit.

Carol Rupe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY REECE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Underwood-Royal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip Dale Gilmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Palomo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauren barrera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barbara Cervantez  |  First Impressions 
Rating:
5.0

I knew this would be a short duration rental, as it was the transition of a household change. I liked your facility and the people were very helpful. Gary

GARY SAUCIER  |  Overall Experience 
Rating:
5.0

My experience at this location was the Best , the Manager was so accommodating and so much than the pickup renting location West Monroe Louisiana .This location in San Antonio Texas need to be trained by This Manager. The Manager and his Staff Are The Best and went Above All the Standards

sandra Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dinajah Burleson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yhoander Salermo  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rose Marie Gonzales Andrade  |  Overall Experience 
Rating:
5.0

Wish the office opened up about 30 minutes earlier, it would make pulling out into traffic easier.

Qiana Siler  |  First Impressions 
Rating:
3.0

The kid in the shop was very disrespectful. A lady walked in before closing time to get something done so the guy up front was very respectful to her but when he passed on the order to the kid in the shop he threw an attitude in front of me her and the guy up front.

Josef reitz  |  First Impressions 
Rating:
5.0

Very professional service. Good price for the space.

Phillip Dale Gilmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Holland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Mangold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce George  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

Anglenette Jefferson  |  Overall Experience 
Rating:
5.0

Everything was great with the storage unit and the process of renting it. Very nice facility and staff.

michelle grimmett  |  Overall Experience 
Rating:
2.0

I stored my RV in the covered area for about 2 years. In that time frame any time it rained you were in mud up to your ankles. The roof collapsed in my stall and the 2 hour power I had between the hours of midnight and two in the morning was not satisfactory even when it worked. The manager did everything he could do to make things right not only with me but many other customers as well. He can't do anything when corporate could care less about cudtomers needs and need for facility repair. Last the policy not to refund partial months rent is unacceptable. I paid $190 plus dollars amonth for my parking. When I vacated I was only into that month a few days. Both parking spaces were rented minutes after I vacated and got Zero refund. Again yet corporate not caring about the customer. Please give me a call I'd like to discuss this with corporate.

Edward Rogerzinsky  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hopepal Lawrence  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james steffani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eliana Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark rice  |  First Impressions 
Rating:
5.0

Outstanding service!

Ivonne Patterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY SAUCIER  |  First Impressions 
Rating:
4.0

There were lots of people that didn't know what they were doing but trying to help and learn and only one person that did know what she was doing and she handled the situation very professionally. I had an great overall experience but wish I had hired help

MARVIN BOISE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Faultersack  |  First Impressions 
Rating:
5.0

Great people.Very respectful and always ready to Help.They are the best.

VICTOR SANTANA TORRES  |  First Impressions 
Rating:
4.0

Would like the access hours to be later.

Daymon Bell  |  Overall Experience 
Rating:
5.0

Augustine Reyes was such a nice man. Helped actually save my Thanksgiving by informing me I didn't have to drive a Truck back, but could deliver it in within the city we are moving to at a Uhaul there. Much appreciated. Storage facility was clean and we were appreciative. I was a bit concerned the Storage Unit didn't have cage wire between units to prevent people from crawling in. Fortunately nothing happened. At the site I was supposed to drop off the Truck, either their scan bar didn't work, or the online site wasn't working in College Station at the drop off location. We fueled our truck at the Exxon by the Uhaul in College Station, we locked up the Truck, and we dropped the keys. Either the College Station site scan bar or the Uhaul Online App wouldn't allow us to scan the site for online Night turn in. We really tried hard. Our phone had all the right settings turned on, we were in the dark and freezing cold with small children trying to make the online app scan the Truck drop off site in College Station function properly, but it wouldn't work so we had to drop the key without completing online drop off. All the people at the Converse Uhaul were wonderful, the site clean and safe, and everything was easy to accomplish there. I appreciated the extra dollies in the storage facility for going up the elevator, really made life easier. And Mr Reyes saved our Family Thanksgiving which we a dearly grateful for to at Thanksgiving all of us together!!

James Mccoy  |  Overall Experience 
Rating:
5.0

They make u calm an work wit you wen your stressed out..

Shenne Dunning  |  First Impressions 
Rating:
5.0

Everyone was always helpful it was kept clean and it was very very convenient if I had to use the storage I would use U Haul again thank you.

MARYLAND O DIXON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LYNN granstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Branch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW HARPER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clarice Hardrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Sanders  |  First Impressions 
Rating:
5.0

Adrian was very helpful and amazing

Brandon Lopez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia Vega  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christopher bryant  |  Overall Experience 
Rating:
5.0

Agent was very courteous and helpful.

Bonita Stovall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip Schmidt  |  Overall Experience 
Rating:
5.0

had a small issue and staff was apologetic and extremely nice going out of their way to make it right. This Uhaul is fantastic!

merlene blodgett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LYNN granstrom  |  First Impressions 
Rating:
5.0

Thanks

Alvaro Fonseca  |  First Impressions 
Rating:
5.0

great facility

Ralph albright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN SUE TAYLOR MCKINNEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

j brtant Dudley  |  First Impressions 
Rating:
5.0

This location aewsome!

catrena gullett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carlos barron  |  First Impressions 
Rating:
5.0

Everyone was very friendly and the access to the storage unit was easy to get too. I would store my thing the U- Haul Storage again.

pauline fausett  |  First Impressions 
Rating:
5.0

Very nice and professional people.

Brenda Fox  |  First Impressions 
Rating:
5.0

Great price

Samuel Maskill  |  Overall Experience 
Rating:
3.0

Only needed the unit for a month I wish I would have known ahead of time that you dont prorate the rent. I would have made sure I had everything out well ahead of time, or could have chosen another facility. This really needs to be stated at the time people agree to rent a unit there.

Samaria Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivette Vergara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel bourg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ANGELO  |  Overall Experience 
Rating:
5.0

Personnel were very helpful

Robert Coppinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Macgregor  |  Overall Experience 
Rating:
5.0

Maybe change the accessibility hours for the RV storage

Richard Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda Hengst  |  Overall Experience 
Rating:
5.0

Wished the facility was paved and not of dirt. It was a mess to get in and out of after a rain.

Pamela Sinclair  |  Overall Experience 
Rating:
5.0

I have always had good experiences with u haul.Their personal have been experienced in their jobs and have been kind.I will only use u haul to do my jobs.

Leonard Harden  |  Overall Experience 
Rating:
5.0

Great customer service

michael brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYONE CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO PARRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda moody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mickles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Letitia Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Macgregor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK CADE  |  Overall Experience 
Rating:
5.0

Very friendly staff ,great customer service would definitely recommend this place to a friend .

Gilbert Felan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maurice Obregon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Bradley  |  First Impressions 
Rating:
5.0

The managers and personnel at the storage unit or completely polite and helpful every time I needed help.

Anthony Langon  |  Overall Experience 
Rating:
5.0

Thank you Adam for everything

Tamarica Williams  |  Overall Experience 
Rating:
5.0

Augustine did an awesome job completing my transaction. He was approachable, very thorough and attentive.

Salvador Trinidad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendell banks  |  Overall Experience 
Rating:
5.0

Best U-Haul I have ever used everyone was great, David Torres was amazing

aleck wagman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Bennett-Barrera  |  Overall Experience 
Rating:
5.0

I have my trailer parked at the coast but If I ever need a spot this location is my 1st choice.

Jason Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty Bost  |  Overall Experience 
Rating:
5.0

Very pleasant process. Thank you.

Michael Harris  |  First Impressions 
Rating:
5.0

Very helpful with all my needs.

Ronald Buckmaster  |  First Impressions 
Rating:
2.0

too much mud, hard to get in

Don White  |  First Impressions 
Rating:
5.0

Very professional,organized,friendly,and helpful.

marcus horn  |  First Impressions 
Rating:
5.0

100% GOOD

Vincent Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Eberts  |  First Impressions 
Rating:
5.0

Everything went well

Vincent Thomas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TASHARA Monk  |  Overall Experience 
Rating:
5.0

Once I got my confirmation from customers service everything was great

Tracy Marshall  |  First Impressions 
Rating:
5.0

Very helpful and courteous

phillip pacheco  |  Overall Experience 
Rating:
1.0

We moved out Our unit but for got to take our lock off the unit. I called and explained this to the lady over the phone. She assured me it was ok to take my lock off. We were unable to go due to being high risk for Covid 19. The company charged us two extra months for the unit despite being moved out already just because we Medically could not come remove it. Very insensitive that you will make us choose to either die or pay a couple of hundred dollars. I will never use U-Haul again

Raven Hayes  |  Overall Experience 
Rating:
5.0

A layer of gravel or a type of surface layer to cover the mud would be a beautiful and welcome addition. Price and facilities are unmatched!

William Young  |  Overall Experience 
Rating:
5.0

Every time I used this facility all personnel have been very helpful and professional

Robert Coppinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mehmet Eraslan  |  Overall Experience 
Rating:
4.0

new rv storage at reasonable rates.

Manuel JR Cervantes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Cavazos  |  First Impressions 
Rating:
5.0

The Staff at this location was Awesome. The helped me when I lost ny key to my storage. They went above and beyond to accommodate me. You would think they were working for Tips, there were not just friendly with me but every customer that walked through that door. Yes I had a wonderful experience with FM 78 Uhaul and will recommend this one to all of my family and friends

Shela Ealy  |  Overall Experience 
Rating:
5.0

It's always excellent service

cleveland hudson  |  First Impressions 
Rating:
4.0

Just wish there were dumpsters for items broken during loading unloading. Staff very friendly and helpful.

Janet Matos  |  Overall Experience 
Rating:
5.0

Storage unit was clean and no damage.

GREGRICK REESE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Knight  |  Overall Experience 
Rating:
5.0

Staff very helpful and made it very easy to get paperwork done and pick out a storage spot for my travel trailer. The price is very reasonable. Great experience...

Jimmy May  |  First Impressions 
Rating:
5.0

The 2 men on duty when I came in to Rent my storeage were extremely busy but still acknowledged me and assured me that they would be with me soon. I noticed while waiting that they treating every customer exceptional. These men were so friendly you would think there was a contest going on of who could be the friendliest. Im not use to that kind of courtesy especially during COVID-19 times. These men are exceptional and are a Great Asset to This Company, because of my experience with them I will always recommend this Storage and location to others as well as maintain my business at this location.

Shela Ealy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irvin Smalls  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Jiwani  |  Overall Experience 
Rating:
5.0

I couldn’t have asked for better employees interaction and professional service. I will indeed recommend others to this location because of excellent customer service. Thanks U-Haul

Gloria Patterson  |  Overall Experience 
Rating:
5.0

The guys where great we had one box that was heavy he saw we needed just a little help .. more to guide us he ran over and gave us that little extra we needed to get it on the trunk everyone was always friendly .. if we ever need to rent again we will use a u haul rental place !!! Thank you!

Thea Hamilton  |  Overall Experience 
Rating:
3.0

I turned in the key card on the 20th of March and hey have me moved out the 23rd. Customer service was terrible, they told me I would not get a refund even though I paid the bill on the 18th and turned in the keys on the 20th. I still have yet to receive a final statement

Vincent Stephenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody Ward  |  Overall Experience 
Rating:
5.0

Very helpful and presented a professional company with a smile.

Janet Matos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Mcgarity  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAINIE MORENO  |  First Impressions 
Rating:
5.0

The Staff was very Friendly and Welcoming. Your Facility is so clean.

Henrietta Fraire  |  First Impressions 
Rating:
5.0

Garrett was outstanding in customer service. Thank you!

Vincent Stephenson  |  First Impressions 
Rating:
5.0

General Manager and Staff always demonstrated exceptional customer service and professionalism.

ALEX GRICE  |  Overall Experience 
Rating:
5.0

Thanks for all of the help.

James Greenstreet  |  Overall Experience 
Rating:
5.0

I would definitely recommend this place to anyone needing a truck or storage. The staff is very helpful and friendly, and the storage units are very clean. I've always had a great experience here.

Manda Aguilar  |  First Impressions 
Rating:
5.0

Derrick is amazing, very professional, helped me tremendously & explained everything to me in detail, will recommend this Uhaul location to others.

Whitney Crandle  |  First Impressions 
Rating:
5.0

Very smooth prosses, nice facility.

RUBEN ESPAILLAT  |  First Impressions 
Rating:
2.0

Extremely expensive and when I booked requested to have a pull up had one saved then I get there and that's not what was saved they only had an inside unit that was clearly all the way way inside

Melinda Delarosa  |  Overall Experience 
Rating:
5.0

Great customer service

Rogelio Zapata  |  First Impressions 
Rating:
5.0

Thank Goodness for Uhaul, provided easy auto pay while serving in Armed Forces... Any errors my emergency contacted me & worked out the errors Sincerely Elizabeth V

Elizabeth villarreal  |  Overall Experience 
Rating:
5.0

Staff very professional with great customer service at this location. Problems with the independent contractor service on Walzem also the drop off location in Pflugerville and my money not refunded .

Kenneth Prosser Sr  |  Overall Experience 
Rating:
5.0

We dealt with 2 different customer agents and both were extremely pleasant to deal with. Great customer service.

Giovanna carrola  |  First Impressions 
Rating:
5.0

Staff is always friendly and eager to assist you in any way they can.

RAINIE MORENO  |  Overall Experience 
Rating:
5.0

I will use u-haul in the future.

DAVID KELSO  |  First Impressions 
Rating:
5.0

Thank you

Marcella Christian  |  First Impressions 
Rating:
3.0

not happy

Zara Ringlein  |  Overall Experience 
Rating:
5.0

Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!

Kathy Holt  |  First Impressions 
Rating:
5.0

Very quick and professional

Elsa Hernandez  |  Overall Experience 
Rating:
5.0

UHaul Moving and Storage of Woodlake has the friendliest people I’ve ever had the pleasure of dealing with. The office is the neatest, most organized, and the facility is the most impressive ever seen

JoAnn McIntire  |  First Impressions 
Rating:
5.0

I applaud the staff and helpful advice. Thanks again.

Anthony Jones  |  Overall Experience 
Rating:
5.0

Great customer service

Nykeitria Chambliss  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating to my needs. Will definantely use and recommend them..

Steven Garza  |  Overall Experience 
Rating:
5.0

The agent was very informative and patient. Thank you.

isabel Moncada  |  First Impressions 
Rating:
5.0

Very helpful in getting me a covered RV spot. Outstanding price.

Gary Ross  |  First Impressions 
Rating:
5.0

Employees were Very Pleasant,Employees kept me laughing as well as getting their jobs done!Great Group of Guy's

marilyn goodspeed  |  First Impressions 
Rating:
5.0

The guy at the desk was great. He had a reason not to be because he had a combative customer right ahead of me. However, he did not allow that to affect his professionalism towards me. Well Done!

C Todd Prejean  |  First Impressions 
Rating:
5.0

Very quick and professional assistance in getting my storage. Had a first month free and free lock for storage. Store is very clean and has all size of boxes to help pack to move.

Nancy Medellin  |  First Impressions 
Rating:
4.0

Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.

carolyn morgan  |  First Impressions 
Rating:
3.0

Nice place but not worth how expensive it is.

Hayley Modica  |  Overall Experience 
Rating:
5.0

If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. Thank you!

Eduardo Gomez  |  First Impressions 
Rating:
5.0

Fast and very knowledgeable.

Elicia Smith  |  First Impressions 
Rating:
5.0

I rented an outside covered storage for my RV again and would not anyplace else. The staff is outstanding and very courteous. I would recommend to everyone the BEST in town. Thanks.

Douglas Engel  |  First Impressions 
Rating:
3.0

The fact that the alarm kept going on an off the entire time we were in there was very nerve wracking. This is the only reason I can’t recommend. There needs to be a solution.

Jeremy Jackson  |  Overall Experience 
Rating:
5.0

Very professional knowledgeable as to my needs...

Joseph Salinas  |  First Impressions 
Rating:
5.0

We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>

ronald noble  |  First Impressions 
Rating:
5.0

Good service

roxanne mendez  |  First Impressions 
Rating:
5.0

Excellent service. Garrett was outstanding and professional.

Percy Metivier  |  First Impressions 
Rating:
5.0

Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs

PATRICK GAGE  |  First Impressions 
Rating:
5.0

Great customer service

Mark kyle heart to heart  |  First Impressions 
Rating:
5.0

I would recommend to friends and family

Patricia Salazar  |  Overall Experience 
Rating:
5.0

An awesome team, very helpful. Thank you for your professionalism .

John Marshall  |  Overall Experience 
Rating:
5.0

na

Howard Wilson  |  First Impressions 
Rating:
5.0

Outstanding service

Jesse Gutierrez  |  First Impressions 
Rating:
5.0

If been U-Haul on woodlake FM78 for many years and it's always been great the beast part is the staff always ready to help for any of my needs the best. Thank you Rudy Garza Jr.

Rudolfo Garza Jr  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.

Phyllis jarman  |  First Impressions 
Rating:
5.0

There is one thing I think that the storage holders with keys should be able to go in and out at lease to 9pm. Because we do work some of us.

PATRICIA JONES  |  Overall Experience 
Rating:
5.0

Friendly staff and answer questions respectfully

Joseph Buffalo  |  Overall Experience 
Rating:
5.0

Staff was super efficient and friendly. Great clean facility inside and out.

Gary Ozuna  |  Overall Experience 
Rating:
5.0

Great staff from the office to outside personnel. The storage facility is very clean, well organized, and state of the art.

Jose Rodriguez  |  First Impressions 
Rating:
5.0

Except no a/c on truck

Luis Elizondo  |  First Impressions 
Rating:
4.0

Staff always helpful and informative

Janice Le Marr  |  Overall Experience 
Rating:
2.0

Staff was helpful and friendly. The storage unit appeared clean but after leaving perfectly clean furniture in there for 2 weeks, there were cockroaches everywhere.

Josh Martin  |  Overall Experience 
Rating:
5.0

It was a really smooth process. I was able to reserve a truck and a storage unit over the phone. The discounts are unmatched by any other place. Everyone was very helpful and friendly!

YVETTE NAREZO  |  First Impressions 
Rating:
5.0

Everyone was very friendly n helpful.

Evelyn Torres  |  Overall Experience 
Rating:
5.0

You guys were awesome

Nykeitria Chambliss  |  First Impressions 
Rating:
5.0

Customer service was excellent

julia lee-sims  |  First Impressions 
Rating:
5.0

I am very satisfied with the service that I have received from the UHAUL Family over the past seven years. You helped me transition my personal items as I returned from Iraq, and I am grateful!

EDWARD NIOUS  |  Overall Experience 
Rating:
5.0

Great friendly service; very clean spaces and environment; and a reasonable price.

Gary Ozuna  |  First Impressions 
Rating:
3.0

The Manager has excellent customer service skills and train his employee well

Philip James  |  Overall Experience 
Rating:
5.0

Great Job with my U-Box delivery. You did exactly what I preferred! Will definitely use you guys again.

Corey Thomas  |  Overall Experience 
Rating:
4.0

Customer service here at the F.M 78 location is good..However, the wait.. For your service here could be better.. If you had more people on the inside. For business transactions..

Mable D Simpson  |  Overall Experience 
Rating:
5.0

So good 😍

vuong kent  |  First Impressions 
Rating:
5.0

Excellent

Caswell Orr  |  Overall Experience 
Rating:
5.0

Great Customer Service and very friendly

Marquis Steen  |  First Impressions 
Rating:
5.0

Augie R. Was amazing super fast, clean store, friendly staff. Just a great experience definitely will be keeping our boat nice and safe! I will recommend this U-haul to friends and family!

ALEZANDRA VALVERDE  |  First Impressions 
Rating:
5.0

Great customer service

Claudia Arreola  |  First Impressions 
Rating:
5.0

Very pleased with the way we were treated by the staff.

Douglas Faler  |  First Impressions 
Rating:
5.0

all was good

Joseph Buffalo  |  First Impressions 
Rating:
4.0

Although it felt safe and secure the security system always seemed like it wasn't operational/worked correctly. My card would never work to deactivate the system and an alarm would sound every 15 minu

Michael Lask  |  Overall Experience 
Rating:
5.0

Everyone made the move stress free! Customer service was incredible! The gal I take to at the San Antonio location was exceptional and genuine! (:

Krissy Mansfield  |  Overall Experience 
Rating:
5.0

Great service

Isaiah Chavez  |  First Impressions 
Rating:
5.0

Outstanding team.

Jesse Stallworth Jr  |  Overall Experience 
Rating:
5.0

I really appreciated the attentiveness, I got as well as being able to be helped quickly and thoroughly. THANKS AGAIN U Haul.

Anthony Jones  |  First Impressions 
Rating:
5.0

.

ernesto pinero  |  Overall Experience 
Rating:
5.0

Great service.

Todd Kinney  |  Overall Experience 
Rating:
5.0

Great service.

Todd Kinney  |  Overall Experience 
Rating:
5.0

Excellent job!

TANYA GABRIEL  |  Overall Experience 
Rating:
4.0

Very help full staff.

Francis Frischenmeyer Jr  |  First Impressions 
Rating:
5.0

I would use uhaul storage services again. Staff was very pleasant.

Shamalnic Smith  |  Overall Experience 
Rating:
5.0

Very pleased

george dewees  |  Overall Experience 
Rating:
5.0

Nice clean place,very secure and employees very helpful and courteous.

DAVID RAWLS  |  Overall Experience 
Rating:
5.0

While I did not visit the actual site I can say that we are very happy with the customer service and support we received from all staff members. We will use u haul again.

Joseph O'Neal  |  Overall Experience 
Rating:
5.0

N/a

Frances Strohaber  |  Overall Experience 
Rating:
5.0

The most professional and friendly service anyone can ask for. I’m so thankful for the good people at UHaul!

Alan Riss  |  Overall Experience 
Rating:
5.0

The staff was delightfully helpful the facility was very clean everything look like new and definitely secure the alarms sound loudly if you forget to check in and open you unit! Best experience ever

Christopher Rashall  |  Overall Experience 
Rating:
5.0

EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--

ROBERTO M BLANCO  |  First Impressions 
Rating:
5.0

Great customer service

Sybyl Thibodaux  |  Overall Experience 
Rating:
5.0

Auggy and his team took exceptional care of us during the time we were storing our household goods with them. Thank you all for helping us out!

Michael Elsik  |  Overall Experience 
Rating:
5.0

The staff at your facility there is the friendliest ever, and the facility for storage is the best I've seen even after 20yrs military service and we use storage a lot while serving! Great Experience

Christopher Rashall  |  First Impressions 
Rating:
3.0

Thanks 🙏🏾

RUSSELL MCCLINTON  |  Overall Experience 
Rating:
2.0

Could have been better if they actually took the time to set the electricity timer that wasn’t properly on and missing the ON trigger and after returning to ask for help that never came

adalberto moreno  |  Reservation 
Rating:
5.0

Very helpful and polite...nice people.

diane olfers  |  Reservation 
Rating:
5.0

The Woodlake Uhaul Storage have a good teen, friendly andknowledgeable of the services they provided.

Eumelia Quinoes  |  Overall Experience 
Rating:
4.0

No complaints

Rosalind L Walker  |  Overall Experience 
Rating:
5.0

Very convenient and great customer service

joe garcia  |  Reservation 
Rating:
5.0

All management and staff are AMAZING!! This was a big move for me and they made it a smooth transition

DLANA HUNTER RICHARDSON  |  Overall Experience 
Rating:
5.0

Zac was very helpful

Barbara salas  |  Overall Experience 
Rating:
5.0

Helpful staff and easy move-in and out process. Thanks!!!

Desire Michaelian  |  Overall Experience 
Rating:
5.0

Great staff support

Daniel McIlwee  |  Overall Experience 
Rating:
5.0

This location he’s a lot of great people working here! Augie, Garrett, Ruby ! And a few others that I didn’t get names for . Thanks, Abel

Abel Medrano  |  Reservation 
Rating:
5.0

Every body at that locate was very helpful and very professional. Everything went fast and easy. I will be going back to that locate whenever I move again.

ashley davis  |  Reservation 
Rating:
4.0

Staff at the facility could have been more polite when asked a question.

JASON VITOLO  |  Overall Experience 
Rating:
5.0

Delivered as promised..in and out in no time. Thanks for all you do!

MICHAEL C McLaughlin  |  Reservation 
Rating:
5.0

Staff was great! Just had to rush due to storage facility hours. Was used to having access til 9pm with Public storage. But the facility is much nicer.

Yolanda Harris  |  Overall Experience 
Rating:
5.0

Friendly staff and helpful also. Security and facility is top notch and when we move back would definitely use the location again!

Jose rodriguez  |  Overall Experience 
Rating:
5.0

Great service

Audrey R Wisher  |  Reservation 
Rating:
5.0

N/A

Angel Akins  |  Overall Experience 
Rating:
5.0

Great customer service

Chastity Shaw  |  Overall Experience 
Rating:
5.0

It’s just so much you can say about Garrett him alone will make you come back. He made you feel welcomed and was a valued customer no matter how he or small your promblem were

Laris Hodges  |  Overall Experience 
Rating:
5.0

Great job thanks for the help.

Rudolfo Garza Jr  |  Reservation 
Rating:
5.0

Done.

Johnny Toy  |  Overall Experience 
Rating:
5.0

Nice clean center,friendly, professional staff.

CHARLES W ODUM  |  Overall Experience 
Rating:
5.0

.

TYKERA WOODHOUSE  |  Overall Experience 
Rating:
4.0

Great customer service!

Armando Sablo Jr.  |  Overall Experience 
Rating:
5.0

Very professional service

FENNELL JOHNSON  |  Overall Experience 
Rating:
5.0

Was 1st experience with U-Haul and Storage Facility. Staff knew I was arriving from Albuquerque, NM. They helped me beginning 6/03 and ending 6/24. Special “Thanks!” to Garrett Sharp for his help!

RONALD LEE KELLER  |  Overall Experience 
Rating:
5.0

Long haul made easy here when staff are friendly and helpful. Moving in and out of the facility was easy because equipment was working and whole place was nice and clean. Very high class facility.

Ioane Satele  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top