Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am very impressed with the owner Vanessa. she is customer focused and truly runs a great store for U-Haul. Service excellent the store is very clean and organized and her team interacts with customers very well. Congratulations Vanessa and team!
Marc Levin
Rating:
5.0
Customer did not leave a comment.
Andrii Kyselov
Rating:
5.0
Our center storage unit on the 2nd floor could have been better lit. For some reason the center lighting did not turn on. And it was very hot in there during the winter months. But yes, overall it was a fantastic storage facility. Thank you!
Mike Rosario
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Betty Garcia
Rating:
5.0
Customer did not leave a comment.
Metodco Todorov
Rating:
5.0
Customer did not leave a comment.
JESSICA SACCONE
Rating:
5.0
I had rented in other locations and not satisfied with them.
This location at Rolling Meadows is the best.
Customer service is friendly and helpful.
They are the best!!!!!!
Aldous Yeung
Rating:
5.0
Customer did not leave a comment.
patrick DeFilippo
Rating:
5.0
Customer did not leave a comment.
Kenya Johnson
Rating:
5.0
Customer did not leave a comment.
Jose Echeverria
Rating:
5.0
Everyone at this location was outstanding. The customer service is amazing and the people are very friendly
Robert Maddox
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vitalii Popko
Rating:
5.0
Great Service. Well maintained facility. Quality for money.
MOHIT ROY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Parveen Naaz
Rating:
5.0
Customer did not leave a comment.
Richard Uzoka
Rating:
5.0
Excellent employees, Excellent customer service
CHAD WOODSON
Rating:
5.0
A Plus
Nathan Thompson
|
Online Move In
Rating:
3.0
Good signage.
Daniel Chang
Rating:
5.0
Customer did not leave a comment.
Kaviarasan Govindan
Rating:
5.0
Customer did not leave a comment.
Ashwin Kumar M J
Rating:
5.0
Vanessa and her staff …..Great customer service.
GERALD GALLO
|
Online Move In
Rating:
5.0
thanks !
EIJI SEKIGUCHI
Rating:
5.0
Customer did not leave a comment.
Eric Marshall
Rating:
5.0
Best U-Haul I’ve ever used!
Michael Gottschalk
Rating:
5.0
Customer did not leave a comment.
Jerrod Andrews
|
Overall Experience
Rating:
4.0
UHaul's phne system is UNACCEPTABLE!! And the Customer Service unit that is central should be renamed Customer Serve ASS!! Those reps would not know the difference from their anus and a hole in the ground. I would fire those individuals I talked with for their unacceptable service! Trying to charge me for a full day when I was minutes late is a giant FYou! The guy in the branch definitely tried to make up for it. I will question when thinking of renting a UHaul vehicle.
Darrell Nakagawa
Rating:
5.0
Customer did not leave a comment.
JAVIER RIOS
Rating:
5.0
Super helpful and friendly staff
Michael Olenczuk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN MICHAEL PEREZ
Rating:
5.0
Customer did not leave a comment.
GURVINDER SINGH
Rating:
4.0
Customer did not leave a comment.
Gregory Hines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose marcano
Rating:
5.0
Customer did not leave a comment.
KAROL SZPORAK
Rating:
5.0
The person I dealt with yesterday morning was great! He opened the store early and had me out in 5 minutes.
john mascari
Rating:
5.0
Thanks! I love that location. Specially today’s customers support person which is one of the lady. She is super kind, friendly and very positive person.
Thanks!
Yakup Nayman
Rating:
5.0
Customer did not leave a comment.
Dan Masters
Rating:
5.0
A very friendly, engaging and efficient operation. A very good selection of equipment and trucks for every moving need.
Carlos Maldonado
Rating:
5.0
Customer did not leave a comment.
Lynette Midy
Rating:
4.0
Enclosed trailer was very dirty (mud, rocks, etc) and stunk like a rancid mildew odor. Trailer required a scissor jack to lift tongue onto hitch with only medium sized load; should have a tongue jack installed.
MIchael Higgins
Rating:
3.0
Convenient location for us. The representative who hooked up the trailer had a hard time doing so, and then the representative who unhooked it when we returned had a hard time unhooking it. Not sure if that was because the equipment wasn't working right or whether it was due to the cold weather.
Laura Plank
Rating:
5.0
Customer did not leave a comment.
Dawn Reed
Rating:
4.0
Waited for 10 minute with no one in site so I called the main #. The associate had been working on a trailer outside, so we were glad someone was there to give us our keys. He repeated my price, but I asked why the screen showed something $80 more. Old system needs to be fixed.
Kimberly Ellison
Rating:
5.0
Top of trailer was full of snow and door was hard to open and close. It did not lock when down
Wojciech Wesolowski
Rating:
5.0
Customer did not leave a comment.
Robert Bochenek
Rating:
5.0
Customer did not leave a comment.
Sergio Perez
Rating:
5.0
The young man who helped me was amazing. He was extremely polite and was very efficient. It seemed like he got me in and out in just a few minutes.
Nicholas Dahl
Rating:
5.0
N/A
Shante Patterson
Rating:
4.0
I have rent the tow trailer to bring my wife car home when I got to the destination one of the tire was totally bold the threads on tires was showing have pictures. Wife told me not to use the tow cuz she said it not safe. Kindly need a call asap
mohammad faisal
Rating:
5.0
Staff was professional, courteous and detailed with instructions. They took time explaining and answering questions. I thank them for their patience and would definitely use this location and equipment again.
Linda Skrzypek
Rating:
5.0
Check the onboard trailer connections BEFORE letting the customer drive off the lot.
james thompson
Rating:
5.0
Customer did not leave a comment.
Matt Van Bergen
Rating:
3.0
Enthusiasm when interacting with customers.
Nick Muhammad
Rating:
5.0
Thanks , appreciated
EIJI SEKIGUCHI
Rating:
5.0
Vanessa is the best.
LARUE HIGHSMITH
Rating:
5.0
Customer did not leave a comment.
Nafees Rahman
Rating:
5.0
I really was so pleased that I kept all of my stuff there for a year and it was in the exact same condition I left it in. I am grateful they maintained the facility so well.
skaggs sidney lynn
|
Overall Experience
Rating:
2.0
The truck stalled at least 6 times and on the way back it died twice while driving around 45 mph. If possible I would like a full refund. That truck definitely needs to be looked at.
Alexander Brown
Rating:
5.0
Customer did not leave a comment.
OLUSEYI AKINWALE
Rating:
5.0
Customer did not leave a comment.
Matt Conbeer
Rating:
5.0
Customer did not leave a comment.
Robert Solari
Rating:
1.0
Customer did not leave a comment.
raven echols
|
Overall Experience
Rating:
5.0
I've rented three times from this location. Two of them were this past week. Everything went smoothly with no surprises. The time you spend in the office answering questions and getting the keys is about 10 minutes, with no hidden fees. Highly recommend this place.
jack marino
Rating:
4.0
Customer did not leave a comment.
JOSEPH GALLO
Rating:
5.0
Customer did not leave a comment.
Paul Edwards
Rating:
4.0
Customer did not leave a comment.
james bielarz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy Steinberg
Rating:
5.0
Thanks
EIJI SEKIGUCHI
Rating:
5.0
Customer did not leave a comment.
BIANCA SMITH
|
First Impressions
Rating:
5.0
Explain everything very well. Easy fast transaction. Vehicle was clean.
Robert Brock
Rating:
1.0
Train your employees to know their job
Elvira Muhamedagic
Rating:
5.0
Customer did not leave a comment.
David Montgomery
Rating:
5.0
Great team!
Jessica Velez
|
First Impressions
Rating:
5.0
The customer service here is superb! The staff made us feel like family and really went above and beyond to help us without pressuring. A+
JENNIFER LINKE-ROJAS
Rating:
3.0
Customer service needs to improve
Atabek Narbaev
Rating:
5.0
Customer did not leave a comment.
Gerald Winterstein Jr
Rating:
5.0
nothing
Loretta Golden
Rating:
5.0
My one concern was with the gas, I filled it up to exact spot I received it and was charged extra for it
Sabit Er
Rating:
5.0
Associates were very friendly quick and easy to pick up my truck and to drop off
Laura Fortunato
Rating:
5.0
Customer did not leave a comment.
Albert Smith
Rating:
4.0
I would say to take away the smell from the truck. There was an odor that made me open the window during my time with the rental.
Roy Mathew
Rating:
5.0
I almost didn't want to leave a review because then the secret is out.... This location rocks! The people are nice, patient and thoroughly explain the pick up and drop off process. The truck I had was spotless and well maintained. They actually had the truck they confirmed in my reservation which was not the case with 2 other locations I made reservations with that day. The whole process was convenient, easy and cheaper than I thought it was going to be. 100% recommend.
Jennifer Tokich
Rating:
5.0
Customer did not leave a comment.
nestor garcia
Rating:
5.0
Efficent & friendly staff... answered all my concerns.
Dan Szarzak
Rating:
5.0
Customer did not leave a comment.
Vasyl Ohorodnyk
Rating:
5.0
Customer did not leave a comment.
Patricia Perez
Rating:
5.0
Customer did not leave a comment.
Marcia Guiffre
Rating:
5.0
Customer did not leave a comment.
Tiffany Falls
|
Overall Experience
Rating:
5.0
Your employees were very helpful. Doing business with them. Thanks.
William Ruscitti
Rating:
5.0
Customer did not leave a comment.
joi rembert
Rating:
5.0
My storage time there was over the top sensational from day one; the location is across the street from my formal employment the friendly and knowledgeable staff members makes you feel welcomed a find establishment through out
doreen Mosby
|
Overall Experience
Rating:
5.0
Maybe have a more comfortable waiting area with coffee ☕️
DONALD KRYZER
Rating:
5.0
Amazing service! So happy with the entire experience!
John Morris
Rating:
5.0
Customer did not leave a comment.
nazarevych volodymyr
Rating:
5.0
Keep on keeping on!
Allan Judah Kamp
Rating:
5.0
Customer did not leave a comment.
THOMAS SOVCIK
|
First Impressions
Rating:
3.0
Wouldn't offer my gas money back
Davinder Tari
Rating:
5.0
The vehicle I rented looked clean, but when I got inside, it clearly had be used to smoke marijuana in. It reeked of weed. I had to breathe in that smell for hours while I drove the car. It was very unpleasant and I had a headache when I was done with the rental.
Anastasios Kokkinias
Rating:
5.0
Everything is great
Javier Baculima
Rating:
5.0
Customer did not leave a comment.
Vince Gallucci
Rating:
5.0
All good
Jack Sobkowicz
Rating:
5.0
Customer did not leave a comment.
RASAQ ODUWOLE
Rating:
5.0
Customer did not leave a comment.
Yasushi Asano
Rating:
4.0
Having fuel filled to full will be a better ask than when tank is half and we are asked fill upto half
Rudresh Ranaswi
Rating:
5.0
Customer did not leave a comment.
John Tiessen
Rating:
5.0
Nothing. The staff was awesome!
Joanne Smigiel
Rating:
4.0
Checkout was difficult for this vehicle because the display setting did not show the odometer.
Steve Fillingim
Rating:
5.0
Everyone was amazing. Thanks guys!
Oskar Grabowski
|
First Impressions
Rating:
1.0
Check your equipment is ready to go and properly train your employees and how use the computers and how use the equipment.
Charly Garcia
Rating:
5.0
Amazing service. Both the employees a guy and a girl were awesome. Quick in and out
AHMED ILYAS
Rating:
5.0
Customer did not leave a comment.
Juan Morin
Rating:
1.0
Your company cost me 240 dollars by not having the truck there on time at 730 in the morning. I'm fighting this. Also the return equipment app did not work , I spent an hour trying to figure out what to do with the truck upon returning. Horrible experience
Rick Kraft
Rating:
5.0
Offer free coffee
Ladonna Green
Rating:
4.0
Customer did not leave a comment.
david lorenz
Rating:
3.0
Customer did not leave a comment.
Mario Mirandola
Rating:
5.0
Customer did not leave a comment.
eddie jacome
Rating:
5.0
My only complaint is that the dolly I reserved wasn’t available but everything else was perfect. Worker was very, very nice and helpful.
Ann Goodrich
Rating:
5.0
Customer did not leave a comment.
Antoinette Bluitt
Rating:
4.0
9/23/23 1st employee didn’t show up until 7:15a. I don’t know the procedures like the staff does, my first time doing this. Explanations need to be slow and more thorough. It took too long for any of the three garage doors to open as the sensors didn’t open automatically with the truck in front of the garage. a week later the following Saturday, I came to empty the storage unit and borrow a second truck, and the gentleman wearing glasses was much more helpful than the week before. With the young lady I was working with.
Susan Saracco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denisa Jasinecka
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Penny Hsu
|
Overall Experience
Rating:
5.0
Have had other U-Haul storage units. This one so far seems to be the best.
Richard Colon
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Manikandan Rajavel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris Hall
|
Overall Experience
Rating:
5.0
Very convenient to use
Nadezda Abraeva
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruslan Zayets
|
Overall Experience
Rating:
4.0
Too hot, temps need to be close to 70 since there is no air circulation and it's miserable moving in and out. Otherwise, good facility
William Hogarth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IULIAN PEREPELICINII
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nadezda Abraeva
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Penny Hsu
|
Online Move In
Rating:
3.0
For an in-door temperature controlled area, I would say it was good.
Nadja Dispirito
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ahsan araeesgmailcom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Ligue
|
Overall Experience
Rating:
5.0
The manager has a pleasant attitude. He was very detailed oriented and made the experience very enjoyable.
Jalin Guyton
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Patrice Woodruff
|
Overall Experience
Rating:
1.0
Incompetent at it's finest
ERIK RODRIQUES
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maurice Knight
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa Ortiz
|
First Impressions
Rating:
5.0
So convenient, spacious and Organized no time consuming at all in and out
doreen Mosby
|
First Impressions
Rating:
5.0
It was really a great experience. Staff was very useful and assisted in each step. Clean and well organised place.
Jagdish Bhise
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Breana Myricks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dylan Woods
|
Overall Experience
Rating:
5.0
Need 24 hour access
Dmitriy Chetverechenko
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brian Daniels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff York
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaliyah Lawrence
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sury Rodriguez
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
BRADLEY WOLF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajashekar Guntuka
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Koruna
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glenn Austin
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Salman Salim
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS MOSES
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jack Hamilton
|
Overall Experience
Rating:
5.0
Super clean, climate controlled building. Always felt safe as the parking lot is well lit. Easy check-in/out process. High availability of flat carts to move heavy items. There is an area in the lobby area where you can recycle items you no longer need or want and someone else can take them. And vice versa. Overall, the 3+ years we rented a unit at U-Haul couldn’t have gone better.
Annette lucid
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila Jefferson
|
Overall Experience
Rating:
5.0
Great costumer service specially Missy.
RENE MIRANDA
|
Overall Experience
Rating:
3.0
Staff was helpful.
Erick Soto
|
First Impressions
Rating:
5.0
Location was very convenient to get to and well maintained.
David Sardina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth DELEON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERELL YVETTE FORBES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff york
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Crawford
|
First Impressions
Rating:
5.0
Facility is clean, checkout process was easy, convenient unloading and loading area
Sydney Douglas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maurice Knight
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
FRANCISCO CONTRERAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Everton Campos
|
First Impressions
Rating:
4.0
Thé réservation number screwed up the trailer drop off location but just a slight inconvenience. Otherwise all good.
SABRINA GARVEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOANN STOKES
|
First Impressions
Rating:
5.0
my experience with U-Haul has always been excellent, have never had a problem and have been very pleased every time I needed any type of equipment, I have nothing to complaint about but only be greatful to all of you for your excellent service!!
Zilia Alvarez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WANDA Askew
|
Online Move In
Rating:
5.0
Clean and convenient.
Edward Briggs
|
First Impressions
Rating:
3.0
My locker alarms go off everytime I open the door.
Restrooms are not cleaned enough nor resupplied regularly.
Trash bins are always full. Toilets are always leaking, plugged up or filled with human waste. Handicap men's toilets are always out of service or unavailable. Ventilation is poor always freezing or NO circulation at all. Building exterior doors are regularly left unlocked. Recently on the upper floors there have been bugs as well as on first floor lots of ants. Sprinkler heads have been leaking on third floor for weeks in restroom. Restroom floor has been covered in water many times recently due to this leaking,toilets and occasionally sinks. Carpeting on 2/3 floors is a mess. Rarely cleaned. Large crack on third floor window,been that way for weeks.
Michael Modovsky
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
judy soumo
|
Overall Experience
Rating:
5.0
No complaints, all compliments
I thank my brother for showing me this place.
Dennis Hamby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Weber
|
Overall Experience
Rating:
4.0
Only comment relates to having only three bays to unload, it was quite a wait.
Julius Rodillas
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sophia Gialamatzis-Richmond
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOANN STOKES
|
First Impressions
Rating:
5.0
Great customer service. Will recommend to friends. Thanks for making my experience Great!!!
SHARON STEWART
|
Overall Experience
Rating:
1.0
I was given permission to have my UBoxes delivered to this facility and then learned on the day that the boxes were going to be delivered that the manager, Orran Arnold, vetoed this the night before and nobody gave me a heads up. After an hour and a half of talking to different customer service reps somebody was able to get a hold of Orran’s boss and override the last minute veto (shoutout to Vanetta, you deserve a raise). Not even 3 days later, I find out that Orran put a lock on my unit for “lack of payment” even though I have the credit card bill to prove that I absolutely paid my rent. I don’t know what’s happening over there, but this makes me very nervous about staying.
Tommy Weber
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jada Brown
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Slawomir Zapart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Cantu
|
First Impressions
Rating:
5.0
Everything was very well explained by staff.
robert cothroll
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALDO REYES LABRA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Brice
|
Overall Experience
Rating:
5.0
Na
David Martinez
|
First Impressions
Rating:
5.0
Loved this storage place! All the equipments was really helpful they left out for us to use.
CASHMERE WALLACE
|
Overall Experience
Rating:
5.0
I will definitely recommend this uhaul facility to everyone I kno the service and staff are very professional and helpful especially the manager. He deserves 5 stars and more!
HELENA SYKES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert Torres
|
Overall Experience
Rating:
5.0
Tha staff wus very nice and informative and tha pricing wus very affordable so now I hav found my uhaul home😊
HELENA SYKES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly OBrien
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DESHAWN JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tonya wallick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Miguel Roth-Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Larsen
|
Online Move In
Rating:
5.0
Store manager is great
NORBERT ZAPART
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RIGOBERTO BENITEZ HERNANDEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAE BAE
|
Overall Experience
Rating:
5.0
Super clean, helpful staff. Thank you.
Michael Kuehn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernadette Davis-Brown
|
Overall Experience
Rating:
5.0
Anthony does a great job. The units worked out perfectly for us.
kyle krajcir
|
Overall Experience
Rating:
5.0
Overall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!
Nakia Jones
|
Overall Experience
Rating:
5.0
Very clean. Spacious. Easy to move in and out.
Arun Beedu
|
Overall Experience
Rating:
5.0
Overall great experience!
Nakia Jones
|
First Impressions
Rating:
5.0
Thank you for assisting me, I really appreciate everyone's help! ! ! !
PETER MAJIC
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Miguel Roth-Garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenna Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Waqas Abbasi
|
First Impressions
Rating:
4.0
Very courteous and helpful staff.
PAUL VELLA
|
Overall Experience
Rating:
5.0
Easiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.
Christine Slocum
|
Online Move In
Rating:
5.0
I needed a storage for keep our family’s moving loads safe. And the place has to be air conditioning to keep things clean and safe. I found UHaul self storage service. It was easy access and kept safe. I strongly recommend Uhaul for anyone who needs personal storage .
Dogyun Kim
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenna Williams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Josh Seidman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSALIO BUENO
|
Overall Experience
Rating:
5.0
This place rocks and Mister Chihuahua is the best
BRIAN KAMINSKI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriela Salgado
|
First Impressions
Rating:
2.0
Having a third noon related person in your files before you rent a unit is terrible. I had to put my daughter down. People who are single are sol. Just dumb. I won't use you again.
William Hogarth
|
First Impressions
Rating:
5.0
Anthony Dipaolo Is an asset to your company.
Ruth Drury
|
First Impressions
Rating:
5.0
Well managed and team were knowledgeable and experienced!
luis mendez
|
Overall Experience
Rating:
5.0
Very professional and friendly place to do business with, Thanks!
KIRK ARRINGTON
|
Overall Experience
Rating:
5.0
Excellent Services!!
Wilfredo Torres
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Milton Tooks
|
Overall Experience
Rating:
5.0
Over all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.
Kamran Anis
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kaziana servantez
|
First Impressions
Rating:
3.0
The facility claims to be climate controlled but it was very hot in there.
Tamara Yard
|
Overall Experience
Rating:
2.0
The person who helped us had to help his coworker a lot and we spent a lot of time waiting around for him to help us. Additionally he was very hesitant to waiting around 4 minutes after closing to allow us to return our keys to him instead of doing it online.
Josh Seidman
|
First Impressions
Rating:
5.0
Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.
Jeff Trotter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jefra Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Talat Nazir
|
First Impressions
Rating:
5.0
I have nothing but good things to say about your location!
The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.
Tony Gasbarro
|
Overall Experience
Rating:
5.0
I’ve used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He’s an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends.
~Kimberly Reuille
Former Rolling Meadows Resident
Kimberly Reuille
|
First Impressions
Rating:
5.0
Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It’s super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!
Erik Herdman
|
Overall Experience
Rating:
1.0
The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again
MARIO CARDENAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shashank Malhotra
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gladys epting
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michele papaioannou
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha Huitsing
|
Overall Experience
Rating:
5.0
Everything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat
Ralph Piraino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha Kawabata
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vladislav Sagan
|
Overall Experience
Rating:
5.0
All questions answered. Very easy process.
michele papaioannou
|
First Impressions
Rating:
3.0
Inconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back
Janeris Saavedra
|
Overall Experience
Rating:
5.0
Electronic pick up needs to be worked on it is not user-friendly
Ryle MacPebbles
|
First Impressions
Rating:
5.0
The only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100% perfect.
Peter Fidler
|
Overall Experience
Rating:
5.0
Very satisfied with storage facility and the staff.
patricia cohen
|
Overall Experience
Rating:
4.0
I must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end
suzette campbell
|
Overall Experience
Rating:
5.0
Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.
Thomas Gabl
|
First Impressions
Rating:
5.0
Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!
michael favia
|
First Impressions
Rating:
5.0
I recommend you to my friends.
tom spera
|
Overall Experience
Rating:
5.0
I am happy with services
Hazarattaiah Kalluru
|
Overall Experience
Rating:
4.0
I was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.
Gabriel Green
|
Reservation
Rating:
5.0
This facility was clean, secure, and with easy access. A well-managed operation!
Deon frye
|
Overall Experience
Rating:
1.0
Terrible.
Took over 30 minutes to get the paperwork done.
Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.
Faith Golisch
|
Reservation
Rating:
4.0
Accommodations for unloading our trailer were great.
JOHN GOMEZ
|
Reservation
Rating:
5.0
The best facility, the best manager of a U-Haul I've ever met. The staff was helpful, smart, and the most important HONEST. They take care of you, this is the place.