Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128

4,793 reviews

31 Olympia Ave   Woburn, MA 01801
(Formerly known as the Charette Building, Olympia Ave is located just off Washington St south of Route 95/128)

(339) 227-6704

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(339) 227-6704

31 Olympia Ave
Woburn, MA 01801
(Formerly known as the Charette Building, Olympia Ave is located just off Washington St south of Route 95/128)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Harini Kumar 
Rating:
5.0

Customer did not leave a comment.

Gregory Zuch 
Rating:
2.0

According to our reservation, the unit was suppose to be available on Sunday at 8 am. When we went to pick up the unit, the facility was open until 9 am. We brought the unit back at 4:50 and the person working in the office indicated that the office was closed. The office on the webside indicated that the office closes at 5 pm. Not a good experience!

John O'Brien 
Rating:
5.0

Customer did not leave a comment.

Jodie Wilde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Bram 
Rating:
5.0

Customer did not leave a comment.

David Olivieri 
Rating:
5.0

The only thing was the electrical cable from the trailer missing, but the customer rep immediately found a replacement. Thank you!

Michael Acevedo 
Rating:
5.0

Super clean and professional store and staff!!

RICK and 
Rating:
5.0

GM at this location the best. Even though there are other uhaul locations closer to home I prefer this one because of their good service overall.

Joseph Davis 
Rating:
5.0

Customer did not leave a comment.

Elvis Bici 
Rating:
1.0

I found a “Methamphetamine smoking device” inside the glove compartment of the truck I rented. I wish i was kidding. Please reach out if you woild like to see pictures. Im sure there is an employee looking for his property.

Matthew Greeley 
Rating:
5.0

Great place Great people recommended

Kenan Kara 
Rating:
5.0

Customer did not leave a comment.

John Conway 
Rating:
1.0

Within 25 miles the left wheel bearing failed and we had to drop it off at Woburn U-Haul when we picked up the trailer moving U-Haul the tires on this trailer were practically bald but they said take it anyway it'll be okay so we did and luckily that trailer was fine but the overall experience was very bad

richard gould 
Rating:
1.0

Worst customer service I’ve ever received. The lady did not want to show me how the equipment work. I needed to look online and do it myself. The equipment was broken needed it to be repaired. Causes me to be late.

Jean Plaisir 
Rating:
5.0

Customer did not leave a comment.

Nancy Landry 
Rating:
5.0

Customer did not leave a comment.

Devonn Smallwood  |  First Impressions 
Rating:
5.0

5 stars! Great employees!

Navjit Singh 
Rating:
4.0

During the pickup process, the UHaul employee was locked out of his system and we were told to finish the check-in process via my phone. This was a miserable experience. The employees at this location are helpful and knowledgeable, but somehow they're prevented from helping me and instead I had to rely on an inconsistent, confusing mobile website. PLEASE just let your employees do their jobs!

George Shannon 
Rating:
5.0

Great customer service. I printed twice recently and both experiences were excellent.

Diane cullen 
Rating:
4.0

Customer did not leave a comment.

AnnMarie Heimlich 
Rating:
4.0

It was a little more expensive than I was originally quoted. The only smaller unit had the old owners lock on it so the young man who assisted us said I could take the slightly bigger unit at the smaller init’s price. I believe that was never done. With the increased cost since July, I had to make other arrangements.

Joanne Dickinson  |  Overall Experience 
Rating:
5.0

Thank you

Rosilene Subtil 
Rating:
5.0

Customer did not leave a comment.

litania hamilton 
Rating:
5.0

Fantastic done 2 hitches now, the employees are wonderful and j love the GM

Joe Couvreur 
Rating:
5.0

I should’ve mentioned to employee when I dropped off but the latch to rear gate was difficult to close. Needs some love. Otherwise no issues.

Ron Abbott 
Rating:
5.0

Customer did not leave a comment.

Francis Soares 
Rating:
5.0

The manager has helped me on a couple of different occasions. He is very nice and helpful.

Juan Stella 
Rating:
4.0

Customer did not leave a comment.

Leidimar Matos 
Rating:
3.0

The computer system was not working correctly and it took 40 minutes to get a truck. Staff a was pleasant and informative. Truck was clean but didn't shift correctly.

John Shea 
Rating:
3.0

App will not get location data for return - tested on several phones. Had to use webpage to get location to work for return.

Patrick Quaratiello 
Rating:
5.0

Excellent experience. A little hiccup with the truck (it wasn't on the lot) but they quickly rectified it and got me on my way.

Diane Cullen 
Rating:
5.0

Customer did not leave a comment.

Crystal Reddick 
Rating:
1.0

Customer did not leave a comment.

Shawn Tavares 
Rating:
5.0

Not a big deal but I was given the keys to a truck parked in the middle of a row. Not sure why customers left on their own to wonder the parking lot to find their truck.

Chris Maher 
Rating:
4.0

Customer did not leave a comment.

Omar Alonso PINANGO ROMERO 
Rating:
5.0

Awesome staff, awesome facility

Michael Payne  |  First Impressions 
Rating:
3.0

I don't appreciate you sending bills to my sister. She was not on the account in any way. This was completely unnecessary and the wrong thing to do. Because of this, I will use one of your competitors for my moving and storage needs. There is no need for you to contact either of us again.

Ian Hudson  |  Overall Experience 
Rating:
5.0

Keep those 2 gentleman ,that helped me today and when I ordered it , class acts , great service 👍🏻👍🏻

Ronnie Zuppa 
Rating:
5.0

Customer did not leave a comment.

ROBERT BASILIERE 
Rating:
3.0

Customer did not leave a comment.

Bruno Masek 
Rating:
5.0

Customer did not leave a comment.

Allan Cameron  |  First Impressions 
Rating:
5.0

Nothing much, all is good for now

Justus Kamulegeya 
Rating:
5.0

Customer did not leave a comment.

Ronald Lynch 
Rating:
5.0

All good with Amilcar & the ppl over there. space good.

mike tracy  |  Overall Experience 
Rating:
5.0

When turning on the left signal it blinked at a much faster rate compared to the right turnsignal. A bulb might be out.

Tom Stammberger 
Rating:
5.0

Desk staff were great. Cold day. Got the trucks ready. Got through the paperwork quickly. Filled up tire on our truck. Were right on everything. Thank you.

Paul Collazzo 
Rating:
4.0

Customer did not leave a comment.

Charles Estano 
Rating:
5.0

Noticed the check engine light was on in the vehicle we used

Kathleen Aptt 
Rating:
5.0

Customer did not leave a comment.

Grant Brotze 
Rating:
5.0

Nothing needs to be improved. Their staff, especially Mannie, was exceptionally kind and helpful. Thank you

Samantha Fraley 
Rating:
5.0

Customer did not leave a comment.

Steven Moura 
Rating:
5.0

We were very happy with the customer service.

David Marks 
Rating:
5.0

Customer did not leave a comment.

Xinnan Ji 
Rating:
5.0

I was happy with Dustin. He checked me in and gave me the moving products I bought. I would say you should let people know when they are driving a truck about the manual moving mirrors. Had a difficult time moving them. Other than that things went very well. When I dropped off truck in stow I had a hard time finding drop box for key.

Christina Hennessy loum 
Rating:
5.0

Customer did not leave a comment.

devin lynch  |  Overall Experience 
Rating:
4.0

Better signage for drop off location

STEVE DEGEORGIS 
Rating:
4.0

Customer did not leave a comment.

Paige DiPietro 
Rating:
5.0

Customer did not leave a comment.

Chittur Venkatesh 
Rating:
4.0

Very good service. During the winter, make sure there is no ice in front of the office or the parking area where rental vehicles are located.

Liliana Folta 
Rating:
4.0

Was very pleased with how securely and safely our belongings were stored.

Hans-Edward Hoene  |  Overall Experience 
Rating:
3.0

First, truck had a quarter tank of gas full when I got it. Second, the truck did not seem well maintained (comparing to a previous UHaul truck rental experience at a different location). Examples: Brakes and/or downshifting transmission did not sound right. The wheel alignment was off; I was holding the steering wheel left to go in a straight line. The steering wheel could not be adjusted. The passenger side door could not be locked with the key. Overall, the staff here is helpful, and I had good experience with storage unit, so this was probably an isolated incident.

Hans-Edward Hoene 
Rating:
5.0

The guy who helped me “take it easy” was super helpful and friendly. A really stellar representative of the company.

Evan Dean 
Rating:
5.0

I can't say it enough how great this location is, starting with the GM Amilcar Ruiz and his staff for the professional service and kindness every time I rent a uhaul.

Kristen Winslow 
Rating:
2.0

Customer did not leave a comment.

Margaret Bennett 
Rating:
5.0

Customer did not leave a comment.

JOHNY JEAN 
Rating:
5.0

Customer did not leave a comment.

Derek Marchant 
Rating:
4.0

Friendly staff. Quick service.

Albert Ragucci 
Rating:
5.0

Customer did not leave a comment.

THOMAS SULLILVAN 
Rating:
5.0

No improvement needed. This location & the personnel were exceptional!!

Elaine Kestner 
Rating:
5.0

Staff is always extremely helpful and friendly. I am a repeat customer for a reason.

Carleen West 
Rating:
5.0

Overall people, equipment, location and parking were great. An area for improvement is the signage at the street vs GPS mapping for entrance from the street and a little better signage to customer entrance. But none of this was problematic- it is just something that could be done better.

Peter Bergethon 
Rating:
2.0

I tried using the app. It didn't work. So I went into the store, had to wait about 15 minutes and then swipe my card despite it being provided on the reservation. The truck was disgraceful. Not clean, not performing properly, defaulting to tow mode which was throttling the engine. There is a bumper right above the ramp preventing proper loading and then top it all off, there was a significant leak in the back causing water to get on my property. I've had so many poor experiences with uhaul but without competition I've gone back after each one however this was right up there with my worst ever experiences.. Hopefully I won't ever have to go back.

Michael Kaplan 
Rating:
5.0

Customer did not leave a comment.

Susan Gramolini 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Easy, hassle-free experience

Patricia Rizzo 
Rating:
5.0

Customer did not leave a comment.

Erick DeCastro 
Rating:
4.0

Customer did not leave a comment.

Annette Lyons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette Lyons 
Rating:
5.0

Customer did not leave a comment.

Elyse Lakin 
Rating:
5.0

Too many furniture pads. It was an amazing experience. I am impressed that all the delivery people were women! Way to go!

Pup Dorley 
Rating:
5.0

All staff at this location is top notch and went above and beyond with their service!

Jeff Krack  |  First Impressions 
Rating:
5.0

Time to deliver exceeded expectations

Michael Bouley 
Rating:
5.0

Customer did not leave a comment.

Jolanta Botti 
Rating:
5.0

Customer did not leave a comment.

CHELSEA MARTINEZ 
Rating:
5.0

I did not appreciate the surprise phone call the day before that my reservation was moved to another location that was much harder for me to get to. But the seevice at this location itself was great.

Michael Schwartz 
Rating:
5.0

Customer did not leave a comment.

JOHN BARTON 
Rating:
5.0

Great service

PETER NGUYEN 
Rating:
5.0

Customer did not leave a comment.

Shadi Zaheri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Pitton 
Rating:
5.0

I rented a truck on 12\17\23. While waiting in line I noticed a woman at the counter that appeared upset about something I don't believe it had anything to do with the store. The woman that was working with her and the gentleman that was working with me went out of their way to help this woman. It was nice to see that there are still kind people helping people in need. I don't know their names but just wanted to say something.

Stephen Mullen 
Rating:
4.0

No comments to improve. Facility was very clean and well-maintained inside. Parking lot was easy to maneuver around and easily labeled to know where to pick up and drop off truck.

Jason Williams 
Rating:
5.0

Customer did not leave a comment.

Nitish Kunaparaju 
Rating:
5.0

Customer did not leave a comment.

Salvatore Brancato 
Rating:
2.0

Even though I filled gas when I returned, extra fuel gas was charged. It’s unreasonable and unfair.

JEONGHO CHO 
Rating:
5.0

Very professional and dedicated

philippe joseph  |  First Impressions 
Rating:
4.0

Good service

JOHNBAPTIST MUBIRU 
Rating:
5.0

Customer did not leave a comment.

Scott Gannon 
Rating:
5.0

Customer did not leave a comment.

VAN MCCORMICK 
Rating:
5.0

everything is perfect, I will recommend it to all my friends

renato sobrinho 
Rating:
3.0

Location was fine. There were glitches with the app and website on both vehicle pickup and dropoff. It was particularly frustrating on the pickup as it delayed my pickup by ~30 min.

William Decaneas 
Rating:
5.0

I walked in to rent a van and it was a quick and easy process. Would rent from them again!

Jerilyn Hartman 
Rating:
5.0

Customer did not leave a comment.

RONALD MOGLIA 
Rating:
5.0

Customer did not leave a comment.

Tom Fitzgerald 
Rating:
4.0

Location was great for me ... The location they gave me to drop off the trailer did not accept trailers ... which added a couple hours to my trip

Jim Lane 
Rating:
5.0

Everyone was great and eager to help. I’m very happy with my experience.

Justin Cecchini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STANLEY PALMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Gold  |  Overall Experience 
Rating:
4.0

I was never told to sign out on the app when returning after hours to avoid the "easy check out charge of $20.00" Not Happy with that part of your service.

ed renolds 
Rating:
5.0

Good customer service thank

JOSE MALDONADO 
Rating:
3.0

The door alarms are extremely annoying, if you accidentally hit one with the carts that don’t like to move straight then the system starts blaring

Vanessa Duffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Letorney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Jeveli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simone Williams  |  Overall Experience 
Rating:
5.0

The manager was very helpful and I’m happy with the unit.

Peter Walsh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Stephan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Stephan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Stanford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott Pasierbiak  |  Online Move In 
Rating:
2.0

The one question I had when I walked in was "what are the access hours?" I was told 5am - 10PM. After all the paperwork and payment was taken, I was told the after-hours doors were broken and I did not have access after-hours. Why pay full price and sign me up when the access is limited to hours that don't work for me?

Tim Mcmahon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Marie Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Mueses  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Great communication.

Willis Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Roth  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ka Man So  |  Overall Experience 
Rating:
4.0

My overall experience was good. Two things worth considering. First if it’s possible keep the big auto door open after hours. Second in the summer the climate control is set at 80. That is uncomfortable hot. Too hot.

Peter Cassino  |  Overall Experience 
Rating:
5.0

All the staff were super helpful and friendly

Anthony Marge  |  Overall Experience 
Rating:
5.0

Good

Edgard Augusto  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

BOB CAGGIANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel Fayad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Jeudy  |  Overall Experience 
Rating:
4.0

I thought the pricing was high, but everything else was fine, thank upo

Lee Desorgher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Petra Marino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindsay Hyde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Afzal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandrine Nkumbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Schmidt  |  First Impressions 
Rating:
5.0

Uhaul app doesn’t work very well the two times I tried to use it

Steven Truesdell  |  Overall Experience 
Rating:
5.0

Francesca is so professional and helpful. She has worked with me to find 2 storage units and 2 truck rentals. Calling me with updates on availability and location as well as answering my 100 questions.

Beth Oconnor  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kristin Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Mines  |  First Impressions 
Rating:
5.0

The manager Mr. Ruiz was especially helpful when I had trouble locking the door to one of my units.

WILLIAM BARNUM  |  Overall Experience 
Rating:
5.0

Amillcar Ruiz has excellent customer service skills. He was able to help with my moving and provided all the details for the storage. I will come back when I need it again

Clara Cruz  |  Overall Experience 
Rating:
5.0

The staff was very helpful and professional.

Ian Hudson  |  First Impressions 
Rating:
5.0

There's a manager thts really rude gave My Fiance an Attitude , he Spoke w an Attitude wen he talked to me. He knos My Situation nd I always make sure it gets paid. Thank You

Juanita Canada  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua Ivars  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Steven Truesdell  |  Online Move In 
Rating:
5.0

Very helpful sufficient and understanding

dre sins  |  Online Move In 
Rating:
3.0

When I arrived to first use my storage unit, the one that was assigned was being used. I was given a unit that had no elevator access and required that we carry everything up a short flight of stairs. That it is one of the reasons I switched to another storage unit at Public Storage.

paula spizziri  |  Overall Experience 
Rating:
5.0

Francesca really went out of her way to help me with the battery issue when collecting my motorcycle. She runs the storage facility with a great sense of professionalism. You’re lucky to have her there as she treats clients like family.

John Burden  |  Overall Experience 
Rating:
3.0

None

William Felix  |  Online Move In 
Rating:
5.0

The storage lockers are not easy to get to. I stand unimpressed.

Christian Culpepper  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

treyon Major  |  First Impressions 
Rating:
5.0

the attendant we talked was so helpful amidst a terribly stressful day and several other storage facilities not having space... i don't know her name, but you should give her a raise. She made me want to recommend this place to friends (even though I live in boston)

Benjamin Levenson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Gold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian Lees  |  First Impressions 
Rating:
5.0

thanks Francesca for your sympathy m help with your great education

paulo silva  |  First Impressions 
Rating:
5.0

Thank you for everything

Mo Sajady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Heyda  |  Overall Experience 
Rating:
4.0

My lock is still on unit 1848 and I am paid up until 4/18. I will remove my lock then Thank you

DIANE LAVIN   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda tambone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Gomes  |  First Impressions 
Rating:
5.0

Great experience. Super clean and the bathrooms are probably the cleanest. They hire the best janitor to keep the place spotless. Highly recommend this Woburn location. I will definitely be back again.

HONG CHEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA NOONAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Coppola  |  First Impressions 
Rating:
5.0

This facility was the cleanest and most organized I have ever been in. The cost was extremely competitive. The staff and facility were excellent to work with. They are the BEST!!!!

William Cuff  |  Overall Experience 
Rating:
5.0

Thank you.

joyce bradshaw Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Sullivan  |  Overall Experience 
Rating:
4.0

Need better access hours. 6am - midnight 24/7 Thanks

Al Cronin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Al Cronin  |  Overall Experience 
Rating:
1.0

There were several billing errors over the last couple years - where my auto pay settings were randomly turned off. Then U-Haul was very aggressive about calling & sending mail to every address on file. I got passed between corporate and the local site because no one could update my profile or see an audit trail to see what happened to my account. This happened again at the end of my contract - I cancelled, got confirmation from the manager that things were complete, only to be charged again the next month. When they charged me they also called and mailed my secondary person on file. Storage facility was good. Website not good. Checkout/closing experience (after multiple years using this storage) was very bad.

Genevieve LaFrance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian VanHees  |  First Impressions 
Rating:
5.0

Francesca was very helpful and a pleasure to deal with

WILLIAM LANDRY  |  Overall Experience 
Rating:
5.0

I’ve been using the Woburn location for a few years now and I have no complaints! They are efficient, friendly, knowledgeable and helpful. I would definitely recommend this location!

AARON KNIGHT  |  First Impressions 
Rating:
5.0

The personnel was courteous, professional, and very helpful. Loading ramp and carts made it easy, the upper-level storage is not difficult to access and the general lighting is very good.

Ana GABBY  |  Online Move In 
Rating:
4.0

I have not moved into the storage unit yet

Mo Sajady  |  Online Move In 
Rating:
5.0

All staff I spoken with during my time there were very helpful and polite. I truly enjoyed being a patronage there. Thank you all for your services. Joanye Harkins

Joanye Harkins  |  Overall Experience 
Rating:
5.0

The best U-HAUL location, staff, and service. I totally recommend it.

Ruben Useche  |  Overall Experience 
Rating:
5.0

Francesca is a very well informed individual and very Helpful.l!!

Agostino Izzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hakon Dybwad  |  Overall Experience 
Rating:
4.0

I had reserved a storage unit and they basically told me the reservation does not quarantee a unit. Thought that was weird.

Elaine Callahan  |  First Impressions 
Rating:
5.0

staff was friendly and allowed me to upgrade to a bigger unit, renting the van was easy

Frances Branson  |  First Impressions 
Rating:
5.0

The only thing is there needs to be way timer don't go out after period of time. We had to so often walk back and forth in the hall to cause the over head timer to keep coming back on. This fantastic place. Manager and staff helpful. 👍 Thank you

GENEVIEVE WILLIAMS  |  Overall Experience 
Rating:
5.0

Everyone in the Woburn location (Olympia ave) was extremely helpful! Francesca was very helpful with all of my questions. She was very helpful.

alejandra lopez  |  Overall Experience 
Rating:
5.0

Good place to store things if you need to. Facility is conveniently located, easy access to units and clean

Susan Stark  |  Overall Experience 
Rating:
5.0

Staff at this U-Haul location are very professional, kind and very helpful. Keep up the good work

Moses Lubega  |  Overall Experience 
Rating:
4.0

too many floors

Hewei Li  |  Overall Experience 
Rating:
5.0

Always knowledgeable, friendly, accommodating staff. Place is clean, well lit, and we joke about it all the time, the restrooms are the cleanest public restrooms my family and I have ever seen.

John David  |  First Impressions 
Rating:
5.0

Franchesca one of the best customer service Experience I ever receive, The professional levels and treatment was more than excellent

CRISTIAN AMPARO  |  First Impressions 
Rating:
5.0

Francesca was great, very helpful. She went above and beyond to draw out a detailed map of my potential storage unit, let me reserve it but it was taken due to my delay. She was able to quickly locate another unit within the building meeting my requirements. Sign says open access from 5am-10pm. The door were locked and someone had to come open it.

HONG CHEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristian Espinoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Carver  |  Overall Experience 
Rating:
5.0

They were really Nice and helpful every time I needed them.

jacob hansink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hakon Dybwad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tunde Bamigboye  |  Overall Experience 
Rating:
5.0

I worked with Francesca, and she was incredible. She gave great customer service and handled a complicated transaction with ease, and was also very helpful in providing us a summary of all charges. Great work and very professional.

Joseph Sylva  |  Overall Experience 
Rating:
5.0

U-Haul is the best ever

Edson Barbosa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Mignanelli  |  Overall Experience 
Rating:
5.0

Amilcar was excellent! He provided me with great customer service and helped me with everything that went wrong with my experiences at U-Haul. He was attentive, communicative, reachable, and reliable. Although I was overall unimpressed with how dirty I found my possessions after one year of storage and did not get help from RepWest, Amilcar helped me sort everything out to the best of his abilities. He is the reason I am glad I chose U-Haul and I appreciated his excellent customer service.

Alexis Cohen  |  Overall Experience 
Rating:
5.0

Staff was fantastic thank you!

George Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Santos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter DiMarzio  |  Overall Experience 
Rating:
5.0

The staff are all very friendly and helpful. The woman who is the storage manager was particularly helpful and honest about options and pricing.

Andrew Cordero  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri Gavin  |  Overall Experience 
Rating:
5.0

I really appreciate all the help provided by Francesca, the manager at the Woburn location. You got such a great human being working there. She is the face of the company, and that makes a big difference. All kudos to her.

Ruben Useche  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katherine sweeney  |  First Impressions 
Rating:
5.0

Great storage

Ronald Mastropietro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linh Doan  |  Overall Experience 
Rating:
3.0

Not enough stuff to help. Waiting in line to long.

joyce bradshaw Hughes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Fifield  |  Overall Experience 
Rating:
4.0

I lost my key to the storage unit. UHAUL did not have a spare key or a master key, surprising since the locks belong to U-Haul. I called a locksmith to cut the lock and it cost me $170. I’m really not sure how to explain what I felt.

Rohan Prasad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Mingo  |  Overall Experience 
Rating:
5.0

Amilcar and his team, including Francesca and the rest of the staff are excellent. Great U-Haul truck rental and storage experience. Thank you everyone.

KYO MOON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francois ANTOINE  |  First Impressions 
Rating:
4.0

checking out was fine but the original order was not entered correctly and created a hassle, for clarity i was in the store this was not a online order

brian grace  |  Overall Experience 
Rating:
5.0

Francesca was absolutely amazing. Walked me through all of my options with the unit and was extremely helpful. Great experience and I definitely will be back!

Matthew Panneton  |  First Impressions 
Rating:
5.0

Our original unit was very low and being 6'2" it was almost impossible to pack the unit without breaking my back. The person in your office was extremely helpful and gave us numbers to different units. We had to go up a few stair vs walking straight in, but being able to stand up was a life saver. He was FANTASTIC.

Helen Sweeney  |  First Impressions 
Rating:
5.0

Francesca was a tremendous help. She was very knowledgeable, and her ability to multitask was impeccable. Answered all my questions before I got a chance to ask. She seemed to be the only one on the floor but you wouldn’t notice it because everything was seamless. Thanks again Francesca!

Abdi Warsame  |  First Impressions 
Rating:
4.0

When I did a call your representative told me that the storage would be accessible 24/7 I asked him a couple times to confirm the information. I arrived at the storage with all my things on 1:00 AM it was not open and I was must to wait in the Van until 5:00AM!

David Jalagonia  |  Online Move In 
Rating:
2.0

AWFUL!! WORST EXPERIENCE WITH A "BUSINESS", HANDS DOWN! WAS ACCUSED OF STEALING A VEHICLE, UNIT WAS BROKEN INTO WITH BELONGINGS STOLEN. UHAUL IS PRESSING CHARGES AGAINST THE PERPETRATOR, BUT HAS DENIED TO ME THAT MY UNIT WAS TAMPERED WITH!

Jessica DElia  |  Overall Experience 
Rating:
5.0

It was obviously super busy at this location and despite this the staff here were super friendly and helpful. Having access to flatbeds in the storage areas made unpacking our vehicle and packing up our unit super easy and quick.

Molly Short  |  First Impressions 
Rating:
5.0

U-Haul company has always been very convenient to use, the service, the facility, and most importantly the people who works here especially the manager Amilcar who made my experience easy and exceptional which will make me use U-Haul for any moving needs.

Allen Banasiak  |  Overall Experience 
Rating:
1.0

Would be nice to have access 24/7

Jiri cerny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Wehrly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Elinoff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan Biciunas  |  Overall Experience 
Rating:
5.0

Access should be 24 hours l like that they have a uhaul community that shares their unwanted stuff inside the facility

Mary Ramos  |  First Impressions 
Rating:
5.0

Francesca was great in getting us the unit we wanted. Very friendly and professional.

Paul Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Digan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Abate Jr.  |  First Impressions 
Rating:
5.0

Francesca was fantastic, especially when we arrived after a long 1 way rental.

Jonathan Baum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEILA Tith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Callahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Wehrly  |  First Impressions 
Rating:
5.0

Amilicar Ruiz provided us with outstanding service on both our recent truck rentals (and storage unit) at UHaul. He goes above and beyond to ensure his customers have a positive experience. He his incredibly helpful, patient, friendly and has expert knowledge of your services and industry. The trucks and storage units are clean, safe and in excellent condition. All the products recommended were extremely useful and needed. We are so impressed with UHaul because of Mr. Ruiz and his team. It was also great to see his team work and collaborate so well with each other, a credit to the great management style of Amilicar. The entire team was helpful, and it appeared that everyone really enjoys their job. It was wonderful and refreshing to experience that environment. We will recommend UHaul to all. UHaul is very fortunate to have Amilicar representing them! Thank you! Michael and Susan S.

Michael Salerno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela Toussaint  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful.

Lori Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE BARBOSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Sullivan  |  First Impressions 
Rating:
5.0

You the best

ALEXANDRINO SOUZA  |  Overall Experience 
Rating:
3.0

Was charged a month of storage when I specified I only needed it for a month and was charged a day before I was to have it all moved out.

DEBORAH HUNTZBERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Febbo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSEY FERRAGAMO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Lubbers  |  First Impressions 
Rating:
5.0

The staffs are very helpful and nice. The facility is very clean and easy access.

Amber Cheng  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Laurie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felipe Gonzalez Martinez  |  Overall Experience 
Rating:
5.0

The best I will do it again

Ana Javier  |  First Impressions 
Rating:
5.0

Staff was helpful and very polite

Joanye Harkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian keskinidis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Antoine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Reis  |  Overall Experience 
Rating:
5.0

Francesca was amazing. She has the patience of an Angel from what I saw. She made it so easy for us, explained everything and was so very kind. You have a wonderful employee there that goes above and beyond to make everything go smoothly for the customers. ⭐⭐⭐⭐⭐

michelle masse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey LaFever  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therson Peters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Marinakis  |  Overall Experience 
Rating:
5.0

I would like to Thank the staff at the Woburn location especially the manager, Amilcar Ruiz, Francesca and Mike. They provided excellent customer service. For 6 years that I had my storage unit, I have had a great experience. Thank you again and would recommend this location to friends and family.

RAMON DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID REINFELD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta Sinclair  |  Overall Experience 
Rating:
4.0

The staff were very helpful

Sophie Nambi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Marquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Favour Odimegwu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Cox  |  First Impressions 
Rating:
5.0

Very good storage unit and the staff here are awesome!!

Ryan MacDougall  |  Overall Experience 
Rating:
5.0

Michael was very helpful and took his time going over the options that would best suit our needs. The level of service, cleanliness and convenience makes us feel confident we chose the right location to store our household goods between moves.

Liz Jelin  |  First Impressions 
Rating:
3.0

Issues with billing. Was late with 1st payment. Thought I set up on line but it didn’t go through. Was charged a $25 fee. Checked out early and no refund?

rich desrocher  |  Overall Experience 
Rating:
3.0

Snow and ice build up over a foot wide at load and unload area major safety hazard , possible major injury to happen everything else clean well maintain great lighting

Linh Doan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Thomson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Hartford  |  Overall Experience 
Rating:
5.0

We had used the units from 2015. It was excellent. Thank you.

JANET ROSSI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcos aguilar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYLOR CASEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lynn-andrea vago  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaitlynn Mclean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant Fair  |  First Impressions 
Rating:
4.0

I was in a RV space. Uhaul increased my rent 250% in 1 month. That is why I left. Otherwise I had a good experience.

Dale Stone  |  Overall Experience 
Rating:
1.0

My unit was somehow robbed and emptied with the lock still attached to it. When I asked the staff they were extremely shady and unwilling to help claiming I would have to wait to speak with a general manager about possibly viewing the camera footage. Worst experience ever lost $6000 worth of sneakers and autographed memorabilia and the staff was like “oh well” unbelievable. I am organizing on social media to have a peaceful protest on Olympia Avenue warning future customers of this experience and the shady employees that work there

david Muise  |  Overall Experience 
Rating:
5.0

Mike and amilcar the GM are friendly and helpful

Samantha Vezga  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly DeRosa  |  Overall Experience 
Rating:
5.0

I received two months free by choosing a second floor unit and moving in Aug 16, before everyone moves out for college in the area.

Nicholas Clark  |  Overall Experience 
Rating:
3.0

You insisted I buy your specific lock for the storage locker. Only when I returned with the truck at 6:00pm and unloaded everything into the locker did I try to install the lock and discovered that the door latch is slightly misaligned. The lock wouldn’t fit. I had to go out and purchase another padlock. Do I get a refund?

Robert C Bowes  |  First Impressions 
Rating:
5.0

Manager was very helpful

dennis nawurah  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Doktor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN MORALES  |  Overall Experience 
Rating:
5.0

One complaint is the temperature. Wasn’t as good as could be.

HEATHER TORTORICI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HONGMEI NI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Marcucilli  |  Overall Experience 
Rating:
5.0

Very helpful, the staff ,the unit they gave me ariginally had a lock on it so the upgraded me to a closer location to the loading zone so im very happy !

William Sahovey  |  First Impressions 
Rating:
5.0

Staff was friendly and very accommodating with helping me find the storage solution I needed.

Andrew Halpin  |  First Impressions 
Rating:
5.0

This facility was outstanding: very well kept, clean, neat and a very well run operation. The Staff was very friendly and informative. Trust me, I will be utilizing this Site in the near future for all of my storage needs.

EDWARD MASLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael Sciola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liu Jiang  |  First Impressions 
Rating:
1.0

I would use any other service if given the option.

Alexander Zodikoff  |  Overall Experience 
Rating:
5.0

The U-Haul on Massachusetts Ave in Boston failed me completely. However, when I got to the Woburn location, Amilcar was incredibly helpful and kind. Amilcar should get a raise! The people at the Mass Ave. location, on the other hand, should all be fired.

Abigail Kalahar  |  First Impressions 
Rating:
5.0

The location in Woburn was excellent.

Jennifer Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy Hamilton  |  Overall Experience 
Rating:
5.0

Excellent manager. Great response time when we needed assistance. Would recommend this facility!

Heather Luhn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Rosales  |  First Impressions 
Rating:
5.0

The Manager Almicar is great. His staff seems to really like him, and he treats everybody with the outmost report. He has no problem multitasking and making everybody feels well-served. Excellent customer service all around

fred celestin  |  First Impressions 
Rating:
1.0

Uhaul storage as a whole, not specific to this location, has been a nightmare. If given any option, I will choose the other option.

Alexander Zodikoff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly DeRosa  |  First Impressions 
Rating:
5.0

This facility is the best in Greater Boston area. Mr. Ruiz and his team are so much humble and helpful. Its a wonderful customer friendly environment here. I am going to recommend this to anyone I know who wants to use storage and truck. Thank you so much.

KULDEEP JOSHI  |  Overall Experience 
Rating:
5.0

I have rented many units & trucks from u haul in I can honestly say that the facility in Woburn is the best facility and staff I have been to. Not only is the manager there awsome, friendly, and knows how to do his job very fast and accurately but his employees are very friendly and know how to do there job fast and efficient. I recommend this facility to my friends and clients plus I also recommmend it to anyone looking for either a unit or a truck/van.

Jason Lapointe  |  First Impressions 
Rating:
5.0

Amilcar Ruiz and his staff, including trainees, are absolutely pleasant and very helpful. They stayed in communication with me at all times and took the time to give me options to address my needs. Would highly recommend that facility to everyone. Super convenient with transport readily available, and very clean. .

Dinna Louissaint  |  First Impressions 
Rating:
5.0

My original unit at the Roxbury Uhaul location was given away to someone else, which was incredibly frustrating (especially after waiting in line for 30 mins before I learned this). The crew at Woburn were so expedient and helpful -- even allowing me to return my truck at their location instead of potentially needing to drive it all the way back to Roxbury. Many thanks to Christine, Dustin, and Matt who turned around one of the most stressful days ever.

Janie Dickerson  |  First Impressions 
Rating:
5.0

Thanks!

Auyon Mukharji  |  First Impressions 
Rating:
5.0

The staff was new and a little under trained but the manager helped them out and it was pretty easy to put my stuff in the storage facility.

Robert Flynn  |  First Impressions 
Rating:
5.0

Thanks Becky! Top notch service

Louis Langone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Carreiro  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon Seigal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna Baranov  |  Overall Experience 
Rating:
5.0

Amilcar Ruiz hizo excelente trabajo.

carmen ocasio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william hale  |  Overall Experience 
Rating:
5.0

Amazing workers, kind, Helpful. Great experience

Elizabeth Kane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Nolan  |  Online Move In 
Rating:
4.0

Very clean. Friendly, helpful staff.

Doran Wentzell  |  Online Move In 
Rating:
4.0

Very helpful staff. Only issue was that the storage unit was far from the dock and up a flight of stairs and some of our stuff is very heavy. Place seems clean.

Michael Sennett  |  First Impressions 
Rating:
5.0

Manager was very professional and very helpful, would go back if I had to use your facility again!!

Craig Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Hope  |  Overall Experience 
Rating:
5.0

The staff was very professional. The facility was very clean. I was very happy with my experience. The staff was very helpful to explain everything. I felt very comfortable. Again happy with my experience.

David Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BEDELL  |  First Impressions 
Rating:
5.0

Great staff and so helpful rent truck and storage units.

Melanie Goshgarian  |  Overall Experience 
Rating:
5.0

Everything u-Haul was excellent and the staffed worked with me to find the right unit. They were great! If I need one again, U-Haul would be my first choice.

Darin Ernst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Holmes  |  First Impressions 
Rating:
5.0

The gentleman that I checked in with is great, I made a reservation about 3 weeks ago when my son in law passed away,it was not in the system. The gentleman that set me up is very good at what he does.i just wish I had the one big unit I reserved on or about July 10/11.

Edward walsh  |  First Impressions 
Rating:
5.0

Very nice facility and the manager is extremely helpful and friendly. Unit was very clean and easy to access.

Mary Robinson  |  Online Move In 
Rating:
5.0

Patrick and Mike made the moving experience great. They both took the extra steps to make my experience easier. I've dealt with another location before but the employees at this location are the best! I Will be back

Peter Majowski  |  Overall Experience 
Rating:
5.0

Thank you for the past two and half years. I really appreciated your clean facilities, friendly staff and convent hours!!! Best Regards, Dave Taylor

David Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent Gale  |  Overall Experience 
Rating:
5.0

Great customer service.

Abel Nkugwa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Murray  |  First Impressions 
Rating:
5.0

Staff was very helpful and accommodating.

Kent Gale  |  First Impressions 
Rating:
5.0

My experience was excellent! Carlos was extremely helpful and sooo friendly. He helped me in switching my unit so I could fit all my items. The facilities were clean and easy to access. Would definitely recommend them to anyone for storage needs.

Andrea Mendoza  |  Online Move In 
Rating:
5.0

The manager and the staff member were very courteous and helpful.

Aykut Bilge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTE FASTHORSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john waddell  |  Overall Experience 
Rating:
4.0

Keeping my stuff there for 2 years, everything is in order still, no floods or rats or anything, so that's good.

Tyler Stubbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Adgate  |  First Impressions 
Rating:
5.0

The staff was extremely accommodating and helpful with choosing the storage units and preferences with truck rental and accessories.

Melanie Goshgarian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Mackinnon  |  Overall Experience 
Rating:
5.0

Staff very nice and friendly also helpful.

kelly upham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH BERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn-andrea vago  |  First Impressions 
Rating:
5.0

Beyond excellent! Very few times in life you find someone like Mr. Amilcar Ruiz with the commitment to the highest standards. Not only the extraordinary Customer Service skills, but the work ethic. Because of people like Mr Amilcar is not only why people return to uHaul, but is this type of experiences that makes you want to talk about uHaul and to send them to this location. I hope Mr. Amilcar gets to see this feedback. Thank you and GOD bless you !

Gustavo Carrillo  |  First Impressions 
Rating:
5.0

I have been to several u hauls for truck rentals and storage lockers and this was my first time to the woburn facility and I was given the best customer service I have ever had at u haul. Amilcar was so nice and tokk the time to show me how to use the security system and told me about making sure I check in and out because of the alarm on the doors and just the overall experience was awsome.

Jason Lapointe  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lucy Hamilton  |  First Impressions 
Rating:
5.0

They were amazing!

Emma Akuffo  |  First Impressions 
Rating:
5.0

Awesome and easy experience

derek Mcnulty  |  First Impressions 
Rating:
5.0

Great experience! 1ST time renting storage space, just vehicles in the past, but at same office. Michael Parker was particularly helpful in assigning a space for me, I'm 65 and petite! Very friendly and convenient!!

maria meehan  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brian Burk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Mackinnon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip Levin  |  First Impressions 
Rating:
5.0

Staff was excellent, courteous and very efficient and helpful to all my needs. I would definitely recommend your facility to all. Thank you guys so much. Heather Tortorici

HEATHER TORTORICI  |  First Impressions 
Rating:
5.0

Thank You

Diane Lopez  |  First Impressions 
Rating:
5.0

Amilcar, Michael, and other staff were very helpful to us. Thank you for an A++ service. This was a great experience.

Peyman Haigh  |  Overall Experience 
Rating:
5.0

Great experience

keith stachowski  |  First Impressions 
Rating:
5.0

Great customer experience

NICHOLAS BOIVIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Gaffney  |  First Impressions 
Rating:
4.0

The system was down the day that I rented my unit. Because of this some of the units that were thought to be open were actually taken. The staff members who helped me were incredibly helpful and accommodating with the challenges they were facing at the time. The process took longer than expected but the staff members were on top of everything regardless of the situation.

Sarah Hanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina heart  |  First Impressions 
Rating:
5.0

super nice GM helped me with anything I needed

Hewei Li  |  First Impressions 
Rating:
5.0

Manager was very nice and did a wonderful job for me!

Michael Hope  |  First Impressions 
Rating:
5.0

We had an excellent experience. Mike Parker helped us in any way possible. We couldn't be happier with the service.

Peyman Haigh  |  First Impressions 
Rating:
5.0

Mr Ruiz and his team were extremely accommodating and professional. Excellent job. 5 stars.

James Osborne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Scopa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES WAYMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kat Oglesby  |  Overall Experience 
Rating:
5.0

I know what I needed; Kayla Sullivan was very helpful in describing and showing me the options available. She was pleasant and very thorough in her description to me as to how the process worked.

EDWARD MASLEY  |  First Impressions 
Rating:
5.0

The staff was very friendly, helpful and professional. Great customer service!

LARRY PACHECO  |  First Impressions 
Rating:
5.0

Great experience will recommend to everyone, the manager was very helpful and personable..

JOHN SEVERINO  |  Overall Experience 
Rating:
5.0

Amilcar was very Helpful, professional.

OMAYRA SOLA  |  First Impressions 
Rating:
5.0

Foi mucho burno trabajar com tu compania Very good

Gilmar Schubert  |  First Impressions 
Rating:
5.0

Greatest storage experience I have ever had. Fantastic facilities and very professional staff especially Lacey and Kayla. They are the best. I would recommend to anyone.

Richard Murray  |  Overall Experience 
Rating:
5.0

Came in to look at storage units and were highly impressed with Kayla, who showed us our options, answered all questions precisely, and found us a perfect spot. We intended to check out other options, but I'm confident we made the right choice. Excellent facility and staff. Thanks!

joe albano  |  First Impressions 
Rating:
5.0

It was such a pleasure being assisted by Amilcar Ruiz. He has such great customer service skills. He was fast, and had a solution to all my concerns. Ive used Uhaul service before, but I was more than satisfied with this facility and such great service from Mr. Ruiz.

Rocio Dominguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilio Andrade  |  Overall Experience 
Rating:
5.0

Expensive vs other storage places but one month free helps

Carol Sansom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE CONLIN  |  Overall Experience 
Rating:
5.0

Amilcar was so helpful and made my moving so much easier. He was patient, knowledgeable and addressed all my questions and concerns. He is very polite and pleasant to work with.

Ella Zhang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHUISA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Baba  |  First Impressions 
Rating:
5.0

Excellent and timely service.

JONATHAN WAMALA  |  Overall Experience 
Rating:
5.0

Kayla walked us thru our first time storage unit experience. She was very knowledgeable and helpful and make the process very seamless. We are so happy that we went with this facility! Thank you, The Talalas Family

kimberly talalas  |  First Impressions 
Rating:
5.0

Always excellent service at this location

Jesse Boyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Conley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trinh Duong  |  Overall Experience 
Rating:
5.0

Very helpful,friendly People!!! cleaning place!!!

janete mendes  |  Overall Experience 
Rating:
5.0

Jocelyn was excellent to work with! Very happy with end results

Deborah Reardon  |  First Impressions 
Rating:
5.0

Staff was always very nice to work with. All the rest need no comment, always UHal AAA Treatment !

Luis Gregorio  |  Overall Experience 
Rating:
5.0

I first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.

Sarah Bloor  |  First Impressions 
Rating:
2.0

I appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3.65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.

Andrew Yatteau  |  Overall Experience 
Rating:
5.0

The two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!

Lisa Castagno  |  First Impressions 
Rating:
3.0

Staff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.

Katherine Webster  |  First Impressions 
Rating:
5.0

Very happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.

Melissa Nolet  |  First Impressions 
Rating:
5.0

Thank you easy access and great storage with prices.

Dominic Demasi  |  Overall Experience 
Rating:
4.0

Man who checked us in was efficient and very pleasant.

Lisa Castagno  |  First Impressions 
Rating:
4.0

There was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.

English language Center CO Jennifer McEleney  |  Online Move In 
Rating:
5.0

We closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.

Benjamin Horn  |  Overall Experience 
Rating:
5.0

All the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.

Richard Kelly  |  Overall Experience 
Rating:
4.0

I would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.

GIRISH RAO  |  First Impressions 
Rating:
5.0

Lacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.

Richard Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE CONLIN  |  Online Move In 
Rating:
5.0

Clean and well lit. Great place

Nancy OBrien  |  Overall Experience 
Rating:
5.0

Everyone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.

Brad Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Stephenson  |  Overall Experience 
Rating:
5.0

Kandi was so helpful and nice.

nicholas dardeno  |  First Impressions 
Rating:
5.0

Kandi was great!

nicholas dardeno  |  Overall Experience 
Rating:
2.0

Staff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.

Patrick Grasso  |  First Impressions 
Rating:
5.0

Representative was very friendly, polite and very attentive. Thank you

Bakhtiar Hussaini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul carpenter  |  Overall Experience 
Rating:
5.0

The facility is top knotch. Temp controlled, clean, and my items were safely stored for 2.5 years. Very happy with my experience there.

MELISSA BOUDREAU  |  Overall Experience 
Rating:
5.0

Very clean convenient awesome staff would recommend to friends

Elaine Began  |  Overall Experience 
Rating:
5.0

The facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.

paul welliver  |  Overall Experience 
Rating:
5.0

Great friendly and helpful staff!

Brian Vogel  |  Overall Experience 
Rating:
1.0

This location doesn’t know what there doing

Diana Pelton  |  Overall Experience 
Rating:
5.0

Great storage

Timothy Bodzioch  |  Overall Experience 
Rating:
5.0

Great experience, staff was professional and knowledgeable.

David Minghella  |  Overall Experience 
Rating:
5.0

I wish I remembered her name however the woman who took care of my reservation was great . She was very patient and understanding when I asked if we could switch my rental unit to one without a pole

Jennifer Perry  |  First Impressions 
Rating:
3.0

Had to wait 25 min in line store was understaffed but the counter person was apologetic and brought me to my unit went over everything with me. She was very courteous

Armand Blanchette  |  First Impressions 
Rating:
1.0

Extremely poor management

katheine cooney  |  Overall Experience 
Rating:
5.0

Hours not open late enough for extended access in the town of Woburn

Jessica Zager  |  Overall Experience 
Rating:
4.0

The service was excellent. The only complaint I have is that it is expensive.

Stanley Schroter  |  Overall Experience 
Rating:
5.0

Facility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!

Teresa Reis  |  Overall Experience 
Rating:
4.0

The staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.

Terra Mikalson  |  First Impressions 
Rating:
5.0

Jennifer

Jacqueline Mack  |  Overall Experience 
Rating:
5.0

Used U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!

Robyn Dillon  |  Overall Experience 
Rating:
5.0

I had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)

ASHLEY ZAJDEL  |  Overall Experience 
Rating:
5.0

Great staff and amazing property

Mehdi Lamnyi  |  First Impressions 
Rating:
5.0

The manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.

William Jones  |  Overall Experience 
Rating:
5.0

My belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)

Tara Williams  |  Overall Experience 
Rating:
5.0

Great experience....clean and secure.... Thanks!

Florence Daley  |  Overall Experience 
Rating:
3.0

Woburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.

Gisele Uwase  |  First Impressions 
Rating:
5.0

thank you

Louis Belmonte  |  Overall Experience 
Rating:
2.0

still getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contact

ED BOLLE  |  Overall Experience 
Rating:
4.0

Easy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.

Susan Stark  |  First Impressions 
Rating:
5.0

Beyond great service! Extremely helpful and very friendly

ASHLEY ZAJDEL  |  First Impressions 
Rating:
5.0

Thank you!!

Jaclyn Squeglia  |  Overall Experience 
Rating:
4.0

Great facility overall.

kevin tierney  |  Overall Experience 
Rating:
5.0

Excellent and thorough service! Facility is super clean!

Robyn Dillon  |  First Impressions 
Rating:
5.0

I was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!

Jairus Morrow  |  First Impressions 
Rating:
5.0

very clean location and the staff was very nice

REDOUAN BENAYAD  |  Overall Experience 
Rating:
5.0

THE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .

Priscilla Divas  |  Overall Experience 
Rating:
5.0

Friendly and very helpful staff.

Teresa Reis  |  First Impressions 
Rating:
5.0

Jen was super knowledgeable and nice! Sunday morning hours could be earlier.

Kristina Frizzell  |  Overall Experience 
Rating:
5.0

She was very professional I was very happy with the service.

carlos rodriguez  |  First Impressions 
Rating:
5.0

Joann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.

Brittany Kenny  |  Overall Experience 
Rating:
5.0

Kayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.

REDOUAN BENAYAD  |  First Impressions 
Rating:
5.0

Good follow up phone calls to ensure correct delivery date and coordinate drop off and pick up

Jeffrey Fenoglio  |  Overall Experience 
Rating:
3.0

It not your fault but my package was late for two days and moving company didn't replay on my calls

Anatolijs Semenkovs  |  Overall Experience 
Rating:
5.0

These guys are so so great wouldn't trade them for the world the best team around hands down

Adam Collins  |  First Impressions 
Rating:
5.0

Great people

Anthony Murray  |  Overall Experience 
Rating:
5.0

The whole operation was smooth, curtious, friendly and professional.

Jim Kweskin  |  Overall Experience 
Rating:
5.0

Hey The team there very friendly I get very good service Thanks

Gal Hacham  |  First Impressions 
Rating:
5.0

excellent customer service

Jorge Gonzalez  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Easy check in and check out process

David Burton  |  Overall Experience 
Rating:
5.0

I rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.

luis navarro  |  Overall Experience 
Rating:
5.0

Great service. Very helpful. Easy check in and check out.

JESSIE MAYES  |  Overall Experience 
Rating:
3.0

The billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.

JOANNA Laghetto  |  Overall Experience 
Rating:
5.0

I just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.

PAUL GROSSI  |  First Impressions 
Rating:
5.0

Jen walked us through the whole thing. She did great!

Kristina Frizzell  |  First Impressions 
Rating:
5.0

Easy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100%

Amanda Arthur  |  Overall Experience 
Rating:
5.0

Jennifer was so very sweet and very helpful.

Laura Medeiros  |  First Impressions 
Rating:
5.0

Great facility and staff.

Nitish Gupta  |  Overall Experience 
Rating:
5.0

The facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .

Michael Mills  |  Overall Experience 
Rating:
4.0

All is okay...

Carlos Jeffman  |  Overall Experience 
Rating:
4.0

We left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.

ERNIE WRONKA  |  Overall Experience 
Rating:
5.0

Nick was very helpful, fast and informative.

PETER SAVY  |  First Impressions 
Rating:
5.0

Dealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!

john loughlin  |  Overall Experience 
Rating:
5.0

It was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.

Debebe seifeselassie  |  Overall Experience 
Rating:
4.0

Really didn't use the facility but did use the U-Box and it was easy-as-pie

Joseph Field  |  Overall Experience 
Rating:
5.0

The staff was amazing and went above and beyond to get our u boxes to us .

ANGELA DIVETTI  |  Overall Experience 
Rating:
5.0

We kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.

Mimi Hollister  |  Overall Experience 
Rating:
5.0

Good experience. I’d use uhaul again in the future.

Robin Arthur  |  Overall Experience 
Rating:
5.0

Jennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.

MELISSA BOUDREAU  |  Reservation 
Rating:
5.0

It's perfect! Thank you so much!

Bao Nguyen  |  Overall Experience 
Rating:
5.0

Best U-Haul experience I've had.

Alex Angilella  |  Overall Experience 
Rating:
5.0

Our UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Thank you.

douglas sumi  |  Overall Experience 
Rating:
4.0

Everyone was very helpful

SUMMER WINTERMUTE  |  Overall Experience 
Rating:
5.0

The person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.

Antoine Bonnin  |  Overall Experience 
Rating:
5.0

Everything went very smoothly. Mike was very helpful and always available for questions.

JOANNA Laghetto  |  Overall Experience 
Rating:
5.0

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william grand  |  Overall Experience 
Rating:
5.0

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william grand  |  Overall Experience 
Rating:
5.0

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william grand  |  Overall Experience 
Rating:
5.0

The staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.

Sarah Moses  |  Overall Experience 
Rating:
5.0

Awesome customer service & great location, including the parking area. AA+

Rafael Barboza  |  Reservation 
Rating:
5.0

They were wonderful! So glad that I used U-Box. Very friendly and always followed up.

SAMANTHA LONG  |  Overall Experience 
Rating:
4.0

The hours are not convert

John Mignanelli  |  Overall Experience 
Rating:
5.0

Rented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.

Annette Michell  |  Overall Experience 
Rating:
5.0

Staff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.

karen rapp  |  Overall Experience 
Rating:
4.0

Joanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.

Brent waniga  |  Overall Experience 
Rating:
5.0

Using UHaul for our storage needs was both easy and reliable. Much better

david camacho  |  Overall Experience 
Rating:
5.0

Great new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommend

William Hendriks  |  Overall Experience 
Rating:
5.0

Great!

tom mclaughlin  |  Overall Experience 
Rating:
5.0

It was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.

Janice Silva  |  Overall Experience 
Rating:
5.0

Great service

Yamari Chong Figueroa  |  Reservation 
Rating:
5.0

Excellent service, very friendly staff!

Julia Aversa  |  Overall Experience 
Rating:
5.0

Awesome service

John Hutton  |  Overall Experience 
Rating:
5.0

Nice and helpful people

Paul Palmer  |  Overall Experience 
Rating:
2.0

The personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.

Robert Honigberg  |  Reservation 
Rating:
2.0

I asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrs

Brian Beaman  |  Overall Experience 
Rating:
5.0

Brand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.

Irina Livitz  |  Overall Experience 
Rating:
4.0

No issues, everything was easy and went off without incident

Anthony Stramecki  |  Overall Experience 
Rating:
4.0

Uhual should really allow prorated months instead of having to pay full months

David Morejon  |  Overall Experience 
Rating:
5.0

Good service. Fair pricing.

Ronald Hobson  |  Overall Experience 
Rating:
5.0

Great service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!

Annalyn Guevarra  |  Overall Experience 
Rating:
5.0

Great service! A bit expensive, but I would use it again.

Josue Gil  |  Overall Experience 
Rating:
5.0

The wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!

mary lembo emmons  |  Overall Experience 
Rating:
5.0

excellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.

Deanna Brogna  |  Overall Experience 
Rating:
5.0

We used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.

Ashley Thomas  |  Overall Experience 
Rating:
5.0

Always clean, well lit and secure. Building is convenient to 128 and staff was always helpful.

LINDA MILLEY  |  Overall Experience 
Rating:
5.0

Good service

LUCIO SOUSA  |  Overall Experience 
Rating:
5.0

Great service

Evelyn Ortiz  |  Overall Experience 
Rating:
5.0

Facility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.

maryann callahan  |  Overall Experience 
Rating:
4.0

The office staff was very helpful and we appreciated it.

Christine Sharry  |  Overall Experience 
Rating:
5.0

Thanks the U-Haul Moving & Storage of Woburn-Route 128 excellent services

Xiao Yu  |  Overall Experience 
Rating:
3.0

The only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and left

Kori Feldman  |  Overall Experience 
Rating:
5.0

Excellent service

Maria Diaz  |  Overall Experience 
Rating:
5.0

Great group. Thank you

Dennis Hogue  |  Overall Experience 
Rating:
5.0

Good

Christine Boyer  |  Overall Experience 
Rating:
5.0

Uhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unit

Joe Petto  |  Overall Experience 
Rating:
5.0

stop making these things mandatory

Michael Loesche  |  Overall Experience 
Rating:
5.0

The UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!

Hannah Crosby  |  Overall Experience 
Rating:
5.0

I would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!

Phillip Capshaw  |  Overall Experience 
Rating:
5.0

We had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.

RICHARD LACOSS  |  Overall Experience 
Rating:
5.0

I didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!

Toni Komst  |  Overall Experience 
Rating:
5.0

The facility is very large, kept a good temperature and clean. This is a very good facility.

jane merritt  |  Overall Experience 
Rating:
5.0

The facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!

Mary Goodsir  |  Overall Experience 
Rating:
4.0

very good. I was happy

Benedito Demorais Junior  |  Overall Experience 
Rating:
5.0

Great service

sheryl Recinos  |  Overall Experience 
Rating:
5.0

I didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. I highly recommend them!

Geoffrey Hill  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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