all was good, friendly staff
Jerry CCustomer Reviews for U-Haul Moving & Storage of Winona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, friendly customer service and easy experience overall!
Kate CTreat them as well as I was treated. WELL DONE!!!
rebecca gColton was extremely helpful new how n did outstanding Job helping Me. Will be back in 3 weeks to rent again.
Wade TVery good, friendly, helpful, conscientious employees.
Daniel SEverything went well for the short time I rented! I will certainly use this facility again if needed and I’ll recommend them to anyone interested.
Shawn S | Overall ExperienceWas a quick and easy drop off. Less than 10 minutes.
Brian SJust keep up the fast friendly service!
dan MVehicle broke down on way to destination. Unfortunately, this location does not have the mechanics that would have been necessary to spot this issue.
Scott SGreat 😃 Women and Men working here at this location. Always working with the Customer in any way possible to make it Work for both parties. Thanks to ALL ASSOCIATES!!! Thanks...
LON Sput gas in it.
Koriana HIt was awesome. It saved me. I was in dire need and this was far beyond my expectations.
Anthony K | Online Move InSuper easy to work with and friendly
SUSAN S | Overall ExperienceVery friendly employees.
richard PCSA was rude and hostile. CSA did not include utility dolly. CSA yelled at me
Johnathan BWe've worked with the gentleman at this locating a few times now. He is always knowledgeable, respectful and helpful.
Heather HVery fun, friendly, and helpful staff made my whole move, conveniently all done, Where does it all come from, each time I move u-hauls been my truck,, now that's securely stored and put away, I thank you again for my storage as well. Sincerely Kerri Sue Blackstad Winona,Mn. 55987
Kerri s | First ImpressionsI would have liked the pick up location to be where I reserved the trailer at -Burnsville Mn . Not in Winona Mn. 2 1/4 hours away from my home! I was not notified of the Winona pick up until the day before- pissed me off. No satisfaction from staff anywhere!
Steve SI like lamp
Christopher B | Overall ExperienceIn a small town like this - offer a discount or something when the truck is only needed a short time. I paid for 24 hours and only needed about 2
Amanda BI’d drive the trucks and make sure there is nothing wrong with them. The one I had smelled like gas/ check engine light on/ steering wheel wasn’t straight/ dog tracked down the road. At night headlights on right turn signal didn’t work
Adam Kprofessional and friendly highly recomend
Aaron TWell maintained
Kyle M | Overall Experienceevery thing went smooth.
Harold SWe had a good experience with the storage . We felt at ease that our items were stored in a safe climate controlled facility. Staff was always welcoming and ready to answer any questions we had .
Elena M | Overall ExperienceCustomers should call in rather than make an appointment through the website. Evidently, this is a drop-off-only facility, and they like it dropped off at the beginning of the day. The installer was helpful and got to the vehicle as soon as I dropped it off, but the website scheduling system doesn't seem to quite sync up with the way this particular location does business.
James CEverything was great.
Shawn MThe service was great and the staff are very helpful and friendly.
John JColton was very helpful setting me up with the 5X8 trailer. Good worker. Friendly. This was the best trailer I have ever rented from Uhaul. Easy hookup and a ramp!
Aaron FCan't recommend anything, this location was amazingly helpful especially when I needed to extend my rental period.
Beatrice ZIt was a near perfect experience. To improve Uhaul could fix the rental rates. If I reserve a trailer for 3 days and pick it up at 3pm there is a full day charge. Same with returning. If I return at 9am it's a full day charge. A 3 day rental can turn into 5 days in a hurry.
Mike Mvery helpful and attention to detail. all good!
Paul sOutstanding service! Professional and VERY helpful. Facility and equipment in great condition. Could not ask for a better experience.
Robert HOnly 1 employee working. No manager to handle the problems I had.
Andrew HThe employee that did my return was so kind and informative. Extremely helpful.
Tim JHailey did a great job with the reservation and hookup of the motorcycle trailer!
Rory RStopped in and Jordan rented me my trailer and hooked it up, photographed and sent me on my way. Fast and friendly!
Rory RScheduled a pickup of a trailer for 7:30am. I waited until almost 8am for someone to arrive in the office to assist me with the transaction.
Joel LI was assigned two storage units that don’t exist and spent 2 hours in the middle of my move unable on the phone with customer service. When manager reached out eventually, 2 hours from initial contact, she assigned me. ANOTHER unit that wasn’t even on site 3110, 3109- everyone was super rude treating me like i was stupid and didn’t know how to read the map but they literally had no idea what they were doing. Many call transfers later i got into a unit. Terrible
Kathleen Q | Online Move InEvery employee I dealt with at the Winona location was very friendly and helpful no matter what the situation. One employee's customer service, although not conventional, exceeded any customer service representative I have ever encountered. This employee was Colton. He ALWAYS was super friendly, yet professional. He has a way of making you feel at home. Plus he always made me laugh. Keep up the stellar work, Colton.
Heather K | Overall ExperienceEverything was great and exceeded my expectations.
Kolton HA issue happened where I was Trying he victim and they evicted me out of my storage.. I find that kids of frustrating
Jalissa A | Overall ExperienceThe estimated gauge to refuel the truck estimated almost twice the gas that we used. I feel that U-Haul is taking advantage of the customer and the customer is buy U-Haul extra gas! I paid for the truck rental, mileage and the gas I used. The contract suggested that I put in 7 gallons, when I really needed to put in about 3 1/2 or 4 gallons. I think that is a sneaky way for U-Haul to get extra gas.
Martha CMy entire online reservation was not picked up by either store yet I have the email, the confirmation number, and a gate code for my storage unit. They had to make a new code, and I didn’t get my first month free as was the wording in my contract
Ian SVery impressed with facility and service. I feel good about choosing UHAUL Storage in Winona.
Marek K | First ImpressionsVery handy service, user-friendly access and secure. I recommend the UHAUL Winona Storage and Rentals. The employees we worked with provided positive customer service.
Marek KEveryone we dealt with was very helpful and friendly.
Pat GNothing at all! The employee that assisted me was super helpful and answered all questions I had. He was very nice and made my first time using Uhaul less of a stressful experience than I thought it would be. Thank you so much!!
Bailei JStaff was friendly and courteous
Kyle M | First ImpressionsGreat Employee's, nice equipment.
LON SExcellent customer service!!!!!
Matt KKeep your word when you give it. When we return the truck, we had gone 19 miles over the mileage originally stated but we had more gas in the truck then what it had when it was given to us. We were told when the truck was return, we wouldn't be charged for the mileage because it had more gas in the truck. We were charged for the mileage, but Amber gave us the refund for the mileage after we talked with customer service. They need staff that is going to get their word, plus the staff there check the truck back in with the gas in the tank being the same as when we picked up the truck. Which was not true, we got the truck with the gas being between 3/8 and 1/2 tank. We returned the truck with 3/4 gas in the tank, so they lied about how much gas was in the tank. You decide if you want to deal with this location.
Cindy GI tried to register and reserve a unit online and that was incredibly frustrating. The system would not take some information and asked for other info multiple times. When I finally called the office to see what I needed to do, the staff was great. It was so easy from there on out. Jordan was very helpful on the phone and got me all squared away. When I went in to the office to finish 2 days later, Jordan was not there but the other staff were so very helpful. Got me all set up, showed me my unit and were very kind in general. My advice - skip the online! Great personal service.
Laurie Z | First ImpressionsYou locked me out, don't know if I can get in yet. Someone on your end messed up
WENDI M | First ImpressionsKaden did a great job. Very knowledgeable smart young man. Very lucky to have him.
taylor pVery friendly staff and clean. Also very helpful.
Debra KEmployees should do their job and report previous damages and not blame it on the next customer. Worst experience EVER with Uhaul!!
Courtney WThis place is a joke. They have these young kids working there that think they now everything and are very disrespectful. What ever happened to customer service. I was set up on automatic payment. Come to find out their system randomly kicks you off of that option. They’re for with no one telling us we were looked out of our locker and they tried renting it to someone else. Let’s note we have 3 lockers. I would start with getting rid of the little punks that sit on their phones all day. Then fixing the software they use. There has been other issues with renting trailers from this location also. I would never recommend a u-haul location to anyone. Very disappointing.
Brad A | First ImpressionsI got emails saying my box had been delivered but it had not. Staff were confused at both ends of the process, gave little info. Nobody could tell me where the box was for three days until it was finally delivered four days late to a different center than I requested. The new centet was over 30 minutes away. Service reps at my original center acted like that never happened but I was later told that overflow was routine at that location. As a result of the mess I spent a total two hours towing it back and forth instead of 20 minutes. The delivery would have taken another month. When I explained my situation to one of the customer service reps on the phone she was unbelievably rude, condescending and raised her voice at me even though she managed to get my phone number and basic information wrong three times. Meanwhile, the service reps at all of the centers were incompetent and uncommunicative except one 20-something year old at the winona center. The whole experience was not worth the 1700 dollars I paid. Pay your employees more and fix your computer system — which by the way is still sending me emails with updates on the status of my UBOX even though I picked it up two days ago.
Saskia HThe web site indicated the installation may take an hour or so...turns out it took 3 hours. The installer of our new trailer hitch appears on the inexperienced side...but we all need experience...so no knocks there. However, he did not test the installation when done...said he did not have the tools to do so. i suggested we hook up to a UHaul trailer to test the lights....they did not work. After investigation, the installer discovered the fuse box did not have a 30 amp fuse in the location marked as Towing. He did a great job finding and pointing this out. I purchased a fuse on my way home.
Rick JI had my appointment canceled on me twice, once because they put in the wrong date and the second time because they were short staffed. Neither time I was notified about. When I showed up for the second appointment they said it was a different day then my email confirming the time and date I was there. Tried to get me to come back a different day. Finally they did end up installing my equipment I needed. Honestly, I will never go back and would recommend someone try literally anywhere else. Terrible experience
Amanda SThe brakes of the truck where bad, and they charge me 364$ extra and cant give me a evidence from where that came from
Jorge RI was charged $60 for a $28 rental and the balance has not been returned to my account!
Adam HMake sure you have trucks there for people that reserve them. And went only 33.8 miles and was charged for 40 and no refund given. Not a friendly place. People there need to 😃
Kris MDropped off a auto transport here in winona. Kevin had me unhooked and closed out my contract in no time. Very nice
Rory RWent back over my receipts I’m not sure how a $30 truck for 3 days turns into $740 absolutely ridiculous. Unacceptable
Cheryl SNot happy how all this ended with this location. I didn’t know how to rate this whole thing. For the most part, interaction wise not terrible but communication between customer service and this location need to improve. A lot of unpleasantness could have been avoided and we all could have parted on better terms.
Jesse C | Overall ExperienceThe man that checked me out was very knowledgeable and helpful, he made renting the car dolly very easy.
DANIEL TUrinal was out of order for 6 weeks when I went in to complain I was told maintenance man has multiple buildings to service. A urinal was a low priority. When I left four months later it was still broke! Really poor customer service. I went into my commitment with u-haul a big fan. Not so much anymore. Did like your janitor though. His hire was a big plus on your part.
James D | Overall ExperienceThe service from the gentleman he king is in was second to none.
Kristie L | Overall ExperienceSuch a simple service that made storing super easy.
Aolani H | Overall ExperienceThe staff was very helpful and real, thoughtful and above and beyond I would recommend this to anybody
JAY S | Overall ExperienceI was confused where to go and how to access my unit but the employee inside was very helpful and showed me how the card machines worked.
Kaden M | Online Move InUnit that was rented to me does not yet exist. The support staff was helpful and got me moved into an available unit.
Andrew L | Online Move InVery friendly people. Honest and straightforward.
Steven O | First ImpressionsThe staff service was excellent!! Exceeded expectations!
Kristie L | First ImpressionsMy first card did not work. That got fix. Locking it was hard did not know u had to lift it up some but so far every thing is great
Christian S | First ImpressionsI told the managment i was done with their storage gave them my keys and yet they still charged me causing me to not be able to pay other bills and overdrafting my account and have still yet to refund the payment that they took out of my account. They would lock the doors to the garage at 6 pm when they didnt close them untill 7 pm i got locked in the garage one night untill 645 with my stuff had to call the office 3 times before they unlocked the door.
Katherine H | Overall ExperienceZero complaints plenty of big hallways and dollys for ease of transport including stuff to make mattresses easy to move
Adam M | Online Move InThe guys there were great!
Alicia C | First ImpressionsThe facility was very very clean. Impressive.
Stacey M | Overall ExperienceAmber and her team were awesome to work with! I will definitely recommend to all!!
Ida R | Overall ExperienceLove the push carts that are available for use.
Felecia W | Online Move InThe staff was very helpful and the facility was very clean! If I would need to use storage again I would come back to this location. It was nice to be able to pull into a secure garage with carts to load and unload. Thank you - Sally
Sally B | Overall ExperienceIf wheeling items in and out from the car bay everything was fine, however the ground was incredibly bumpy going through the main unloading doors if parked outside the building. Chunks of concrete/tile are missing near the doors and it causes the carts to jerk quite a bit, I had things fall off more than once. Would be great if the units were accessible 24/7 but I understand why staffing concerns make this unrealistic. Other than the flooring near the door this is a great location. The staff are friendly and helpful. The facility is well lit, secure, and clean.
Sara J | Overall ExperienceThe people that were working on Sunday morning 8/14/22 were absolutely wonderful! They were super friendly, so helpful and the facility is beautiful! Way better than I thought storage could be. I can rest easily knowing that my stuff is safe at U-haul.
Renee J | Online Move InStaff was not friendly. Online check in was difficult so had to work with staff.
Lindsay S | Overall ExperienceThere was a box of poison in my unit. When I went to the people at the counter, one young man was eager to help and walked with me to my unit. One young woman said that she was happy he was going to help because she didn't want to get up.
LaCindia T | Online Move InGreat place
Shannon C | First ImpressionsSpecial thanks to Amber for her extraordinary customer service. She is definitely the kind of manager/employee I would love to have as a first contact representing my company! Moving can be so stressful and especially when moving 1000 miles to a new home, new job, new schools etc. Usually by the time you make it to the end of the trip and have to unload, the anxiety and fatigue, stress and all the problems along the way have peaked. Amber took the time and energy to get us set up with only a couple of days notice. What a relief. She returned our calls promptly and followed up on everything until the day we were able to move to our new home! Thanks Amber for providing a much needed bright spot in such a tough experience. Did I say I’m never moving across country again?????? 3 dogs, a cat and 2 teenagers.😱 Thank you for a great Winona welcome
Pat M | Overall ExperienceThe personnel who set up the rental unit for me were exceptional! Super friendly and helpful. Thanks! Anne Dowd
anne d | First ImpressionsInitially, my move in experience was frustrating due to dim lights after store hours and trouble with the security system. After discussion with the manager, I understand this facility is working to improve the lighting after store hours. I found the manager kind, helpful, and professional. My unit was ready to go when I arrived. The facility was very clean and plenty of flatbed carts were available. I recommend this newer facility which I expect will only continue to improve.
Jared M | Online Move InOnly problem was ants.
Scott A | Overall ExperienceThe facility was extremely nice and well kept. The staff was very personable and professional. I would highly recommend this facility to my friends and family.
Martin S | Overall ExperienceMore hours would be ideal
Nathan F | Overall ExperienceCustomer service was excellent. Danielle did an excellent job from start to finish. I could tell she knows her job well and customer satisfaction is very important to her. If the need ever arises again, I will definitely pick Uhaul for that move. Great job!
Shannon C | First ImpressionsThe staff has been excellent every time I’ve been there.
LEE K | First ImpressionsThe staff were amazing!! Helped us and went above and beyond. We will recommend this place to everyone!! Thank you, Jeri & Justin Bailey
JERI B | Overall ExperienceLooking forward to work on building getting done so I can actually use the garage doors!
Scott L | First ImpressionsAmber was always cheery and helpful.
Brian B | Overall ExperienceNice facility, friendly people, still building, so some construction in areas, but looks like it will be amazing when finished.
Kathleen S | First ImpressionsStaff was cheerful and very, very helpful! Unit size was perfect for me. Move in was convenient and went smoothly.
Gary D | First Impressions