Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. You did everything right. Kudos to Patty and Ryan. Very friendly. Very knowledgeable. Very helpful. I will be going back again in the future.
Thank you
James Morello
Rating:
5.0
Customer did not leave a comment.
Kirk O'Leary
Rating:
5.0
Patty is an incredible manager. Great personality & customer service!
Jillene Baldwin
Rating:
5.0
great service as always
Jacek Wojdalowicz
Rating:
5.0
AWESOME PEOPLE WORKING ON THAT LOCATION. THEY ARE VERY PROFESSIONAL AND HELPFUL. I SUPER RECOMMEND THAT LOCATION. I'M VERY HAPPY CUSTOMER. TWO THUMBS UP ;)
Jorge Novais
Rating:
5.0
Patty was very nice and explained the whole process
michelle silva
Rating:
5.0
I can’t explain in words how great Patti is, and what an asset to U-Haul when I got off the phone with her I was very happy to be dealing with someone who is so knowledgeable and understanding of our needs.
When I picked up, Moses helped me and I was totally blown away. His experience is helpfulness. I can’t say enough for the Wilmington location first time using them, and we have a lot of U-Haul in our area we have used before, but I will now be only going to Wilmington, because they were so great to deal with kudos to Wilmington,
thank you Patty and Moses
Frank Cieri
Rating:
5.0
From start to finish it was a smooth transaction
Scott Carbonneau
Rating:
3.0
The staff did not greet me while I prepared the equipment for drop off over the course of 10 minutes (average; not inviting). When I spoke to the staff, he helpfully pointed out that I could leave the equipment for his final check, so checkout was fast.
Daetan Huck
Rating:
1.0
My documents upon arrival at the front desk were edited without my permission or consent. The male Employee at the front desk asked how many miles was I going to be driving and I replied 30 miles total. The next morning I noticed an attempt to charge my account $197.14 with out a call or an explanation, I then called U-Haul to figure out what was going on and Patty the manager answered very adamant and said I was going to be charged for not returning the vehicle, confused i tried to explained to her that I dropped off the vehicle at the Methuen location and spoke to crew members there that took my key in with no issues. But she would let me explain and hung up on me. I called in because I was informed about e-alert which I have never heard off and spoke with a Rep named Coy from U-Haul informed me about being charged for extra mileage. I am confused that the fact I have been already charged $119.36 and now being charged again $197.14. I have never had a bad experience with U-Haul ever but this is by far the worst experience I have gone through where I feel manipulated, fooled, abused, and taken advantage of. I am just truly disappointed in the way this was handled and still on going……..
Alex Menendez
Rating:
5.0
Customer did not leave a comment.
RICHARD ROBERTS
Rating:
4.0
Customer did not leave a comment.
Kristen Anderson
Rating:
5.0
You can’t improve on the team you got
FREDERICK HAMLETT JR
Rating:
5.0
Customer did not leave a comment.
Scott Barnet
Rating:
5.0
Patty at the Wilmington location made my stressful day become a successful and pleasant experience. She was so helpful, knowledgeable, efficient, professional and friendly and she did all that with a sense of humor! It’s rare to find someone so accomplished and competent and still so nice! It’s worth it to go to the Wilmington location just to work with Patty!
Aktina Daigle
Rating:
5.0
Customer did not leave a comment.
Roberto Abay
Rating:
5.0
I enjoyed my rental experience
Patty was very knowledgeable and had all the answers I needed.
You do not need to improve anything
Fred Baker
Rating:
5.0
Great service and they always have what I need!
Matt Johnson
Rating:
5.0
Customer did not leave a comment.
David Siegel
Rating:
5.0
Customer did not leave a comment.
Nicholas Dirusso
Rating:
5.0
Get more employees like Patty ♥️ what a wonderful person my mother passed away I needed a truck ASAP she helped me big time I've never met anyone that has a heart like her you should be so lucky that she works for that company what a wonderful woman I can't see enough about her my experience was great Patty the best I already wrote a big thing about U-Haul and that wonderful employee Patty all over Facebook thank you so much helped me out bad times telling everybody to rent from you folks and if I ever need a vehicle again I will definitely be there thank you again so much and tell Patty thank you so much Donna DeLuca
donna deluca
Rating:
5.0
Awesome location, this will become my go to location for UHaul rentals!
Colin Murphy
Rating:
5.0
Customer did not leave a comment.
amber wallace
Rating:
5.0
Customer did not leave a comment.
william callahan
Rating:
5.0
Wilmington UHaul always takes care of all my moving needs, wouldn't go anywhere else!
Nolan Carr
Rating:
5.0
Customer did not leave a comment.
Al Baker
Rating:
5.0
Customer did not leave a comment.
Saurabh Chatterjee
Rating:
5.0
Customer did not leave a comment.
Katherine Ogara
Rating:
5.0
Patty & staff were great help. Got me in and out & very friendly 👍
John Rizzo
Rating:
5.0
I really enjoyed my interaction in the office with Patty who walked me through the whole rental. She was professional and real which I appreciate. The whole experience was smooth and the van drove beautifully. I would highly recommend renting from the Wilmington office and will do so in the future myself.
Denise O'Hara
Rating:
5.0
Staff was very friendly!
Luke Riberio
Rating:
5.0
Customer did not leave a comment.
ernest barrows
Rating:
5.0
Patty Payne was amazing! She was able to accommodate my little brothers last minute needs with a moving van day of! She was charming and funny and very thorough with instructions for us! Thank you Patty you made our day a whole lot less stressful!
ashley huard
Rating:
5.0
The front desk was really friendly and helpful. She made all processes efficient and clear.
Jiapeng Xu
Rating:
3.0
The mobile check in - and return doesn’t work in an area that didn’t have cell phone service. The instructions were incorrect and staff tried to help but couldn’t really. I would never access a truck on mobile check in ever again.
Stacey Orfanos
Rating:
5.0
Customer did not leave a comment.
james doherty
Rating:
5.0
Nothing actually, it couldn’t have been a better experience and the manager, Patricia, was wonderful. Explained Everything answered any questions I had. Made it all a very pleasant experience. Quick and efficient process.
deborah harrington
Rating:
5.0
Customer did not leave a comment.
Rajan Bajaj
Rating:
5.0
I was very pleased with the service! your manager Patty was just a great and organized person!
Great job Patty!
Tony Defreitas
Rating:
5.0
Patty is awesome! Give her a raise.
David Rodenhiser
Rating:
5.0
Patty and her team are excellent. The is hands down the best U-Haul. I am a heavy uphaul truck customer and I go out of my way to rent from this location. The trucks are always clean. Rent truck is quick and easy simply the best!!!
Odell Young
Rating:
5.0
Customer did not leave a comment.
Steve Belanger
Rating:
5.0
Wilmington Ma the best always very helpful just a great place for al youre needs
Joseph Roketemetz
Rating:
5.0
Everyone there is great! I have rented from there a lot!!
TIMOTHY NOBREGA
Rating:
5.0
PATTY is very helpful she goes above and beyond making sure that as a customer that all youre needs are taken care of just a pleasure to deal with
Joseph Roketemetz
Rating:
5.0
Patty payne and curt did a wonderful job fulfilling our moving needs ...addressing the moving equipment issues
Patty and curt are a true asset to the U Haul company and name
In all our moving needs we will choose U Haul
Frank Godoy
Rating:
5.0
Customer did not leave a comment.
John Skelton
Rating:
5.0
Customer did not leave a comment.
AARON DUNCAN
Rating:
5.0
Customer did not leave a comment.
Tejas Patel
Rating:
5.0
Organized and smooth operation on equipment pick up and return. Cheerful assistance received from front counter staff.
John Heaster
Rating:
5.0
Keep up
BARBARA KEKICONCO
Rating:
5.0
Customer did not leave a comment.
Rick Surette
Rating:
5.0
Staff is wonderful
AARON DUNCAN
Rating:
5.0
The manager patty was just excellent!!!
patty payne
Rating:
5.0
Customer did not leave a comment.
AARON DUNCAN
Rating:
4.0
Customer did not leave a comment.
Jason Santos
Rating:
5.0
The truck was ready when I arrived and Patty was pleasant and great to work with.
Rick Trowel
Rating:
5.0
We were the couple with the tall, chatty husband and quiet wife. Patty the assistant manager was a delight. She was informative and helpful to us and other customers and clearly demonstrated dedication to serving us well and promptly. This was our second time renting a van from this location and based on Patty's service today this has become our favorite rental center for vans and such vehicles in our region. We will likely be back.
Michael Bush
Rating:
5.0
Wilmington U haul and Patty went above and beyond to help me with storage .
Manager was always very pleasant and helpful and very knowledgeable
Christopher Luce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdelrahman Shishani
Rating:
5.0
Customer did not leave a comment.
daniel tringale
Rating:
5.0
Patty and her staff do an excellent job, very pleasant and efficient.
Patricia Casey
Rating:
4.0
Customer did not leave a comment.
MATTHEW GUSTUS
Rating:
5.0
The staff was so helpful and pleasant! A+ service!
Al Perry
Rating:
5.0
Customer did not leave a comment.
Javier Ramirez
Rating:
5.0
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Patty. Her ability to provide the resolution quickly exceeded my expectations. Patty has a winner’s attitude, and I appreciate the fact that you take your customers seriously.
MARCELO WITTKOWSKI
Rating:
5.0
No improvements necessary! This is by far the best U-Haul I have ever been to! Clean, friendly, and so helpful during the stressful move! Love this site!
marcy morse
Rating:
5.0
Customer did not leave a comment.
Paul Pogharian
Rating:
5.0
Patty was excellent to deal with. Super friendly & helpful making this a great experience.
Timothy Broderick
Rating:
5.0
Customer did not leave a comment.
Madeleine Brooks
Rating:
5.0
Patty was amazing. Very helpful and pleasant to work with.
Richard Deroo
Rating:
5.0
Customer did not leave a comment.
Avi Samaha
Rating:
5.0
Everyone at the location were helpful, Patty at the desk was extremely helpful with all our questions and concerns!
jon etheridge
Rating:
5.0
Staff was very helpful and accommodating, even expediting clean up for me to pick up early. Also very helpful with accessories I might need and some I didn’t. Also pick up and drop off was extremely quick and easy. Thank you all around for the service.
Charles DeGuglielmo
Rating:
5.0
Excellent stress-free experience
Jayne Etheridge
Rating:
5.0
My rental was excellent
tom clair
Rating:
5.0
Trailer was exactly what I needed, everything functioning perfectly. Staff were super nice folks, would highly recommend
Michael Dill
Rating:
5.0
Customer did not leave a comment.
debra antonuccio
Rating:
5.0
Customer did not leave a comment.
Paula Jaramillo-Underwood
Rating:
5.0
Parking park was broken and hanging off. Couldn’t get it to disengage at first. When I called they just said keep trying as it would take several hours to get someone to help. I did manage to bend into place.
The rental rates are incredibly deceiving. They should be obligated to stop advertising the $19.95 as that covers absolutely nothing. It’s a blatant marketing misrepresentation.
David Farnsworth
Rating:
5.0
Customer did not leave a comment.
Jason Killoren
Rating:
5.0
Quick, easy and clean, well maintained vehicle. Thank you.
Ryan Arbuckle
Rating:
5.0
The staff was professional, fast and very helpful. We will definitely use the Wilmington U Haul again. Thank you!!
Tina Vicente
Rating:
5.0
Patty, the employee who helped me, was wonderful! She was helpful and personable - a bright start to a stressful day of moving.
Renee LaFountain
Rating:
5.0
The staff were great pulled truck up ready to go , explained everything.👍
John Rizzo
Rating:
5.0
Staff were excellent, truck was excellent. I like UHaul, and this was by far my best UHaul experience.
Michael Vegeto
Rating:
5.0
It was a piece of cake!
Jonathan Cogswell
Rating:
5.0
Patricia was supper friendly and helpful and made the experiance pleasant
FREDERICK DELGROSSO
Rating:
4.0
It was very easy
LATOYA middleton
Rating:
5.0
Patty was absolutely AMAZING! LOVE THAT WOMEN
Fernando Medrano
Rating:
5.0
Continue on what your crew has been doing all along. I don’t think I could critique any ongoing there than what’s happening now.
Thanks again for your time. Ron
ron neil
Rating:
5.0
Customer did not leave a comment.
Robert Harrington
Rating:
5.0
Peggy helped me unhook the trailer in the pouring rain. 5 stars thank you very much. Always friendly service
John Curro
Rating:
5.0
Customer did not leave a comment.
Mike Carvalho
Rating:
4.0
Customer did not leave a comment.
Francis Riley
Rating:
5.0
Customer did not leave a comment.
Dante Robinson
Rating:
5.0
at some point it would be good if the vehicles had back-up cameras required. I'd imagine that a huge number of accidents and vehicle damage scenarios are happening when in reverse...
mike wiehe
Rating:
5.0
i was very happy with the whole experience
joseph hanley
Rating:
5.0
Patty was very efficient in Wilmington MA and would recommend this location. Very good experience.
Debbie Stitt
Rating:
5.0
Top Notch Customer Service
MARCELO WITTKOWSKI
Rating:
5.0
Customer did not leave a comment.
Larry Dingle
Rating:
5.0
Patty is the best!
Paul Tomic
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard roberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon Steede
|
Overall Experience
Rating:
5.0
Great bunch of people. I love the holiday decorations. They truly care about their customers
Shannon Steede
|
First Impressions
Rating:
1.0
I called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn’t move in. I still haven’t see the refund.
Stacey Seal
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arlene Avery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD KLIMM
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Hassan Yusiskanan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Andrews
|
First Impressions
Rating:
5.0
Peggie and Jamie have been amazing. Very helpful
DIANE BOURQUE
|
First Impressions
Rating:
5.0
Very helpful and hands on!
Jessica Vazquez
|
Overall Experience
Rating:
1.0
Worst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers
In front of other customers . Upper management has some issues as well .
WILLIAM RICH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd Boudreau
|
Overall Experience
Rating:
5.0
Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!
Paul Sousa
|
First Impressions
Rating:
5.0
Jamie the manager was so good! The employees alrhough new were great too
Kathe Lake-hernandez
|
First Impressions
Rating:
2.0
I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also
lisa dahlquist
|
Overall Experience
Rating:
5.0
The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.
Tom Schang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Vazquez
|
First Impressions
Rating:
5.0
Jamie was very helpful and went out her way to help my family with a storage unit.
samuel babillo
|
Overall Experience
Rating:
5.0
The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne Nocco
|
Overall Experience
Rating:
5.0
Great friendly and careing
Sarah Sharpe
|
First Impressions
Rating:
5.0
Great service from shipping to scheduling to move out. Thanks for the help guys!
Ken Preedom
|
Overall Experience
Rating:
5.0
I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
leigh sullivan
|
First Impressions
Rating:
5.0
Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.