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Stephen TrenholmCustomer Reviews for U-Haul Moving & Storage of Williston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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amine zaghdoudWe use this location all the time and are satisfied
Dawna PederzaniIncredibly easy dropoff
Ryan KennedyThe whole experience was easy and smooth.
Nicole DonerMy only issues if we moved out and closed units but only one closed. They were in 2 different names . Other than that everyone was awesome...
Rhonda Smith | Overall ExperienceEveryone at U-Haul was friendly and very helpful. Couldn’t ask for better service.
EDWARDROBERT MOSHERMy experience with the app was terrible — 0 out of 5 stars. I was not able to pick up my rental via the app without contacting customer service and then, ultimately, going into the office. Then, I was unable to return my rental via the app so I again had to call customer service. What’s the point of having an app if it doesn’t work? Extremely disappointed in this aspect of the experience.
Dan GauthierI had a deadbolt on my storage unit even though I was up to date on my rent when I brought it to the employees there wasn't any kind of empathy or even a "hey that sucks we're sorry that happened" apology.
amber bartlett | Overall ExperienceI don't like that there are a Dolly and blanket compartment that takes up space in the truck that we paid to rent without the need of these two extra items. If we removed the Dolly to use the space... we would be charged extra for it. We paid to rent more than enough blanket pads already.
Mark KinsleyThe worker didn’t explain thoroughly how to add the safety chain on my vehicle once it’s on the dolly
David KirbyEveryone was very professional and helpful.
David BloodPoor customer experience, the person who checked me out was disconnected and disinterested.
Laurie WrightIt was wonderful for the almost two years we needed it. Always a friendly staff member when we needed to talk to someone.
Kelti Manning | Overall ExperienceThe U-Haul they gave me would t even go over 30mpg I couldn’t take it on the interstate nor belt line which made me go the long ways which made me use was more miles then I should have. Also the dolly wasn’t full hook in nor were the moving bag clean or replaced. Over all the staff that gave me this van should have never let me go on the road with it. I didn’t realize until I already had the U-Haul packed because my storage is at the U-Haul place as well. I was actually gonna reach out to someone because I deff shouldn’t be charged for what I was.
ashley masonGreat service. Thank you!
Wendy Rushlowpay attention to trucks
Adam HINEMANIt was actually the nicest U-haul I’ve ever been in and the employees were great, I reserved the wrong thing online but the the guys in the store were super helpful fixing my mistake and were just so customer friendly. Would absolutely recommend *****
John PenuelCustomer service is sub par at best. Staff aren't very friendly and are slow.
Kristyn NagyBruce of Williston location was very professional, helpful and friendly.
marge skroskiEverything went very smoothly. The Uboxes were delivered and picked up as scheduled, and it all worked out great!
Carol SylvesterI believe it was. Chris helping me. Outstanding customer service! Very knowledgeable with job. He should be the example for employees to follow.
tony WhitakerI requested to have my 2 U-boxes brought out of storage and made available to be loaded into a U-haul storage unit. One service tech told me they would be dropped in the loading area right outside of the storage building entrance. The next, when they were scheduled, they dropped them off in the back of the parking lot. When questioned, a different service tech informed me they could not be dropped off in front of the storage building entrance. I repeated the info I was given the day prior and he reluctantly went to “ask a favor” of his peer, saying “he can’t make any promises.” The boxes were then promptly moved and the tech on the forklift made it seem like it was no problem - if not a completely normal service. Above all, it should be made clear to me, the customer, what is possible and what isn’t. Clearly it was possible to have the boxes dropped in the more convenient location. I should not have had to insist that it be done.
Brian ScavoI was overcharged and waited on hold for 15 minutes before I gave up
Anne FrostWhen we went inside to tell the worker all that was wrong with this vehicle he said it was not his problem he checks out the vehicles and that the crew outside handles that. He was slightly rude. We told him we just wanted him to know so they were aware. Went outside and told those workers and they where polite and friendly.
Darcy ayersHad never rented from this U-Haul location but definitely will again! The folks were so friendly and helpful. They had everything we needed, and I loved the ease of the entire rental process!
Jeffrey BreslenThe only negative were some of the rat traps didn’t appear to be functional or maintained.
SAMARA ANDERSON | First ImpressionsCharles always friendly and goes above and beyond
RICHARD MARKOSKI | First ImpressionsThese questions are not exhaustive enough. My overall experience was poor. The website was a nightmare to contend with when modifying my order from two to three containers. Working with Movinghelp was horrible. The price went up radically when I got a third container. For unknown reasons, for the drop-off, U-Haul unilaterally decided to move my containers miles away from my place (not the original, closer location). This cost me more money. I would not recommend this service again.
Duffy JamiesonI rented a truck for a short trip. I needed to move something from Vergennes, VT to Hyde Park, VT. The closest rental facility to Vergennes that was on the way was in North Ferrisburgh, VT. However, they didn't have the right size vehicle(s). So, I needed to rent it from Williston, VT, which was further away and added miles to the overall trip. I then wanted to return the truck to Morrsiville, VT which was the closest facility to my house in Hyde Park. However, UHaul would not let me return the truck there, but instead I had to drive it further away to Jeffersonville, VT to return it. This added even more miles. The online rental only allowed me 51 miles for the total trip. When I rented the truck in Williston I told the employee (Charlie H.) that that would not be enough miles and to add 49 miles to the trip, which he charged me for on the total bill at that time. My online quote was for $180 which included the $16 insurance. I then paid a total of $249 in Williston after I upped the miles to 100. When the contract was printed, however, Charlie H. someone subtracted miles from my original trip and I now was only allotted 32. I told him that was unacceptable but he assured me it was right in the system and that I had 100 miles for the trip and would not be charged for the additional miles up to 100. However, on dropping off the truck in Jeffersonville I was then billed an additional $68 for additional miles used. I immediately called customer service and spoke with Michael Taylor. Who, after I explained this entire situation to him, said he was sending my issue to 'management' who would contact me ASAP. That was Saturday. It is now Monday evening and I have not heard from 'management' regarding this issue and I still have been billed $317 for a trip that was originally quoted as costing $180. I am VERY displeased with the service and treatment.
Mark FreemanExcellent, facility, service and personnel. Extremely stocked with supplies, clean and well run. Great example of how to do things right!
David RoyThe service was quick and the location and selection of equipment is convenient but the trailer was very dirty. The clerk couldn’t locate the trailer at first but once he did he helped hook it up which was nice. The only real complaint is the cleanliness I would say. You couldn’t see any of the decals or stickers due to all the salt, sand, mud on the trailer.
Diana PaigeVehicle wouldn’t start in parking lot, throwing tons of engine codes. This all happened in the U Haul parking lot, to which employees said I could just call the roadside repair person, from the parking lot. On the trip the vehicle through 10+ codes which I have taken pictures off. Vehicle was not good to go at all, needed alignment(pulled right) breaks made entire truck shimmy when applied, transmission would slip gears, clunk and caused a stall on multiple occasions on and off freeway causing huge safety concerns for me. Lights on the trailer acted up/wouldn’t work sometimes, even when plugged in correctly/securely/clean connection. Overall terrible experience, and I did not beat the crap of out the vehicle. I was very respectful with all equipment and made sure to take care of everything to the best I could.
JOSHUA PICARDBe prepared
Kevin McMahonThe rental process itself was complicated and the contact at Jeffersonville location was rude.Prefer to make reservations with a person.Williston crew were great
Patty PrattI have had various storage units for almost 20 years. This is one of the most convenient and well thought out facilities I have ever rented from. Thank you!
Amy Habbinga | First ImpressionsFix your online reservation portal. Fix your mobile app. Clean up the identity verification process. All of these areas contributed to an hour wait, and a total waste of my time. I’m definitely not recommending u-haul to anybody ever because of how disingenuous, unprofessional, confusing, and just all around inefficient. I will definitely take my business back to Penske for longer moves, and to Home Depot and Lowe’s for simpler, in-town needs.
Peter KoerellaGuy that assisted me at pickup was so friendly and helpful - my only regret is that I forgot his name so I can't give him a personalized shout out. Moving day is stressful and he made this one critical piece so easy! Thank you!
Margot SchipsAlthough the passenger door is in need of repairs, the pickup truck was in very good condition and handled well.
richard shepardAll good
Kenneth WagnerI had to travel all the way to your Williston Vermont location because my reserved trailer in Jeffersonville Vermont’s tire was flat when I went to use it. When I got to the Williston location I had to wait forever to get my trailer. Not only did I have to travel an hour and 15 minutes out of my way, I had to waste another hour and 15 minutes to bring it back because they would not let me return it locally at my original place of rental in Jeffersonville Vermont. I wasted a lot of time and money running around getting the trailer I had reserved in advance. It would be helpful to have the trailers maintained by inspecting them before your customers who are reserving them come to get them. If they had done this for me it would have saved me a lot of time and money.
dale godfreyOnline arrangement for hitch install was easy and the Williston office gave me really prompt servce.
Donald PellmanPurchased a uhaul and explained that I was going 60 miles one way. Dropped it off at the closest uhaul and am now being charged for a wrongdrop off because the clerk put everything as an Intown pick up.
Spencer PearlsteinWell done!!!
Judy PranskyI have called and left messages and email that my wife card was stolen and could u give 48 hrs to make the pay 150 she bid on so know out court documents of or children and birth certificates and social security cards was in ther ee u guys never answer your messages
Chester Thompson | Overall ExperienceAgent had a wicked negative attitude and was pretty rude. Equipment was filthywith dirt, salt and greasy. Employees need a better attitude.
Ronald DubuqueI waited 2 hours..not only were they trying someone they were having computer issues. Was there at scheduled time 10 am, finally was getting in uhaul truck to go and hook a car hauler after hooked, trailer lights were not working. They found a broken wire and fixed it. Waited another 30 minutes. I also scheduled pickup for equipment and after reservations I received a call to pick equipment up in Williston which is 70 miles away. Took all day to get truck. Truck also was not clean , someone left a bunch of food behind driver seat.
SHANE DELONGVehicle was out of wiper fluid, which caused dangerous driving conditions during inclement weather. Also, location's proximity to the airport introduces delays in uploading pictures during initial vehicle review.
Cory MeierWhen cleaning vehicles insure the vehicle is clean. Driver's door pocket, looked like it had dried puke in it Vehicle had clearly been hit in the right rear bumper. Eventhough it was marked with "X". Just doesn't look professional . Sales staff and vehicle attendee were on point so high makrs. Vehicle. Not so much
Kyle ChurchChris and his staff went above and beyond. Absolutely the best hands down!
Steven MinorGreat service!
Anthony BrowneMy overall experience at this Uhaul location was delightful. But, it would be great to have ramps on the 10 foot trucks! Or even a ramp on a pickup truck. I had to pick up a very heavy electric arm chair and needed a ramp. So I had to rent a 15 foot truck for 1 chair.
Bonnie DavisPod was 2 weeks late refund is taking forever only was given 100$ to buy more cloths which barley got me a couple of things so I’m out even more money out of pocket will never use this service again
Cory BenoitUnfortunately I had to cancel all my reservations, I rather drive an extra 2-3 miles to another location than having to deal with the inappropriate and lack of customer service from the Williston location.
Javier ZirkoI'm being charged a $120 missing/damage charge (plus an extra $7 on top of that) despite nothing on the truck being missing or damaged, and nobody contacting me regarding the charge or any issue. Please call me at (978) 273-8776 to resolve this.
Steven MarshallI just spoke with a man Chris about a dispute I have and he was very rude and unprofessional. I will never be using U-Haul again and will tell everyone I know the same thing.
STEVEN MANEELYFast convenient and polite A+
Shawn Sartelle | First ImpressionsWile I understand the struggles of being short staff, it doesn’t mean that we should forget costumer service basics. As a business manager and customer service representative for the company I work for I was very surprise to encounter a situation like at this uhaul location. To much to text on this comment box a phone call could do.
Javier ZirkoTrailer roof leaked a bit, puddle on my furniture
John HjortNA
franc gambateseI rent vehicles every month for our adoption events. We typically get them from friday-sun. This month we needed thurs-Sun. I was told that no 15' trucks were available, so rented two cargo vans for the same amount of time. Without even a call to me, the uhaul folks allowed a volunteer to take a cargo van back and trade it for a 15" truck still the same amount of time. Then the phone messages started coming in on saturday mid day saying that the vehicles were not back and if they were not returned that they would be reported stolen to the WPD. Imagine my surprise! I am 71 years old, female and a regular customer. I do not seem to fit the profile of a thief....or so I thought. Well I managed to reach a person who clearly had me pegged as a criminal and could not help but interrupt me at every turn. After hearing almost nothing of what I said he finally offered to extend the rentals by a day which was not really an extension as it was what I asked for in the first place. The truck and the van are back and this was simply another crappy and unprofessional happening to cap of a crappy weekend. Disgusted. Dawna Pederzani
Dawna PederzaniThe truck was in bad shape and felt unsafe to drive. The alignment was very off which made it very difficult to hold a line while driving. And nobody warned me that the truck could not reverse if there was a half inch of snow of the ground, so I had to strategically plan my whole route so that I only moved forward or was on a hill if I needed to back up. It was extremely stressful
Alyza WienerTerrible customer service. Dashlights on truck didn't work. Older very loud. High mileage on truck. Received.wrong truck at start. One employee discussed new policy he check in employee wasn't aware of i in front of us. Because of recent thefts., treated us like we had criminal Intent. Never have been asked for two personal references to rent a truck. Whole experience was horrible. Will never use this facility again. In the future will be checking the competition for my moving needs.
Karen GarrabrantYour location is convenient but it is the ugliest eyesore in town. You've abused the loopholes in signage requirements and made something so obnoxious that only your marketing department can love it - for the rest of us, it's just an abomination for Vermont. Then there is your APP. It's horrendous. It failed to work a few times, you have to find the secret button others, and just overall is a totally crappy experience.
DAVID SCHMIDTI called and was left on hold my trip into u-haul. I was in a 20 minute line which put me past my 12:00 reservation by 15 minutes, and then they tell me I was too late and besides we don’t have your 26’ truck I reserved a week ahead of time. I had to take a 10’ thing no ramp and had to drive twice as far multiple trips. I filed it which put an extra 1/4 of a tank of gas in the vehicle returned it in 6 hours vs 24 hours and I get charged more because of the mileage cause you didn’t have my truck! Very upset! I had to take a day off from work at no pay to do this!! No excuse for this at all! Lousy customer service making it look like I lost my reservation because I was past the reservation time and you never had my truck!
Charmaine A Godinyou guys did great
ernie murrayeasy pick up of the trailer. excellent assistance from Uhaul staff.
Jon ZehnackerMiddle of a snow storm they rented out several rear wheel drive vehicles with all season tires. I’m a very efficient driver (race cars, off road durbys) I saw several customers unable to even get out of their parking spot. The want a refund. I couldn’t even get the van in my residential driveway. I hardly got it back. If there is a snow storm you should absolutely not be renting these things out. I expect my money back plus some. This is ridiculous. 3 plus million dollar new building and your employees are awful. Your company is going to kill someone renting these out without snow tires.
jake speargreat experience and customer service. Supplies, instructions and equipment were all top notch!
Dave RoyGreat staff and service.
Safet Kokorvic | First ImpressionsWhen I rented the storage unit 9 months ago the building was dirty and not well maintained. The bathroom was filthy with overflowing trash and it was impossible to get help in the office. There has been a big difference in the past couple months. Facility is very clean. Staff helpful. Much better experience recently . I understand how hard it is to find good staff. I appreciate the efforts at making the facility better- thank you!
Jennifer Faul | Overall ExperienceGreat experience!
Dennis Madigan | Overall ExperienceEntire process from booking online to check in, and guidance to our unit was excellent. We've used other storage facilities in Chittenden county in the past. The whole experience with UHaul... customer service and facility itself are just above and beyond!
AMY TOMAS | First ImpressionsVery clean and secure new facility in Williston, VT. No complaints whatsoever.
Ryan Morra | Overall ExperienceI only used the unit for two weeks and they would not give me the difference back! That was not explained before renting the unit!! I would only recommend using after telling potential user that you don’t get a prorated rate if you don’t use it for a full month!!
Julie Lauzon | Overall ExperienceI had a small issue, Chris, the manager dealt with it quickly. He saved me time and energy. I will be using this storage facility again.
steve Hary | Overall ExperienceUnit was clean except for some sort of opaque lubricant in one spot. It looked like some sort of mechanical goop.
KAREN BROWN | First ImpressionsGreat facility and service was great.
SERGE DUPUIS | First ImpressionsChristopher was very nice and helpful throughout the check in process. The facility is very clean and feels safe/secure.
Kaitlyn Hoffmann | First ImpressionsIt is a brand new facility. Inside and extremely clean. Wide aisles and very well lit. Staff was excellent. And helpful.
Cheryl Anderson | Overall ExperienceWhen we arrived to check in to our unit, it was not cleaned/prepped and there was no lock available. As it was a Saturday we needed to wait until Monday for them to get a lock. The staff was apologetic and kind, and it worked out ok for us but would have been a real inconvenience if we had more items we were ready to move into the unit but couldn't. While this was a bit of a pain, overall I was pleased with the service and the helpfulness of the staff checking us in.
Amanda Eldridge | First ImpressionsStaff was friendly but not exactly helpful. I actually arrived in town an hour later than intended. As a result i barely made it before closing. I didn't notice that i reserved the wrong size unit until the next morning when i started unloading the truck. I had to reserve a new one and pay for both. They didn't know how to convert from one unit to the other or how to cancel/refund the first payment on my card. On top of all that my security card doesn't work on the card reader and the person in the office couldn't fix the issue.
Claudia Champion | First ImpressionsAll good except too expensive
Geoffrey Tolzmann | Overall ExperienceChris was very helpful with the process. I was afraid I was going to lose my reservation for the RV storage so we setup the payment and Chris said bring the RV over anytime it is ready. On 10/14/23 I brought the RV over and backed it into my spot. Hopefully it will winter well under the overhead storage. Thanks for making the process easy.
Fay Howard | First ImpressionsMy reason is to go the rent increases after I move in after 2 months that’s why I leave it’s totally unprofessional
Mayank Nauriyal | Overall ExperienceI was one of the first customers in the new U-Haul at Williston. The timing was great for me because I sold my home and began the moving process. The location is excellent and facilities are well designed. Staff is helpful and Greg Thompson was very helpful to me. Thanks!
Thomas Nelson | Overall ExperienceI felt completely safe and assured storing my stuff here. Thank you!
Kate Lindberg | Overall ExperienceThe place was extremely clean. As I needed to rent trucks the staff was very helpful courteous and efficient. It’s the first place I would go should I need storage or rental trucks in the future
Sean Maloney | Overall ExperienceWonderful staff, excellent facilities
Richard Szymanski | Overall ExperienceAll of my experiences wit the Williston UHAUL staff have been positive. One recommendation I would make is to periodically clean the moving carts as they have seen a lot of wear and tear since the facility opened. Most of them have dirt, paint, other stains on them. I know a lot of care is put into cleaning the trucks and trailers that are rented out and it takes staff time to maintain the facility, but it would be nice to see that the carts get a quick wash from time to time. Thank you for having a space that is clean, well-lit, and secure!
Bonnie Black | Overall ExperienceDidn’t read notes and double charged my card so instead of being on a relaxing camping trip I gotta call and take care of that today. You guys owe me 140 bucks.
jeremy bolia | First ImpressionsManager was friendly and very knowledgeable.
JOHANNA MADRID | First ImpressionsWhat could be a better storage space rental than one on the first floor that is climate-controlled ? U- Haul Storage Facility is superior in every way. The staff is super-friendly and helpful; there are carts of different sizes to accommodate your move- in or move-out. Incredibly, l was able to secure a storage unit when they are in such high demand. I was impressed with the security of the facility and pleasant experience my daughter had when she rented a unit. So , it paved the way to my renting a storage unit as well. Because of various delays and “hiccups” , l found that U-Haul was flexible with several unavoidable delays at my end , and were so accommodating with date changes and then time changes on top of it. I was pleasantly surprised and relieved that staff (not only over the phone, but in person), readily worked with me . Everything is efficient , clean and organized. The ease of renting a unit and a truck are “user-friendly” on-line. I cannot say enough good about this brand new U-Haul facility in Williston, Vermont.
Nancy Gunther | First ImpressionsMarco, one of the employees at the Williston, VT location, is an outstanding representative for U-Haul. He went above & beyond to help me lock my storage unit when the bolt was jammed.
Judith Bazarsky | Overall ExperienceEverything was just fine and dandy
DAVID HOLMANDER | First ImpressionsGreat place for storage, very convenient and easy to get to from UVM. Perfect place for college summer storage.
Amar Joshi | Overall ExperienceVery clean and temperature was great
Jamie KELLER | Overall ExperienceEverything about the U-Haul was good except the move-out process. I reserved the storage unit on uhaul.com and the website made it seem like I was supposed to initiate move-out on uhaul.com as well. 8 days after I initiated move out, the request was still pending and I had to go in to the office to get it done. I tried calling multiple times but could never get through to anyone who could help me understand what the delay is. If I'd known that I needed to just go to the office, I would have done that the day I moved my stuff out.
David Howell | Overall ExperienceONE COMMENT LIGHTS NEAR STORAGE UNIT AUTO SHUT OFF WHEN TRYING TO LOAD BELONGINGS INTO UNIT. SENSOR IS TOO FAR AWAY THINKS YOU NOT THERE AND LIGHTS GO OUT IN HALLWAY.
James Poulos | Overall ExperienceThe storage unit did not have the numbers painted on and need to be added.
wade haddad | First ImpressionsThe whole access code check in check out thing was kind of confusing
Devon Lawler | First ImpressionsRude staff, “confirmed reservations” constantly not honored. Glad to be done with them.
Allan Scott | Overall ExperienceIt is a brand new facility. Everything looks great. Very easy to navigate. What isn’t easy and is very confusing, is the arm and disarm process. You shouldn’t have to use two different boxes. Or the staff does not know how it works. Mh
Cheryl Anderson | First ImpressionsFabulous and accommodating staff. Over and above in customer service!!
Brenna Hughes | Overall ExperienceI liked both employees that I had direct contact with.
David Lucey | First ImpressionsOnly downside the storage unit handle wouldn’t close enough to put lock on. Took an employee to fiddle with it to open and close.
Joan Fox-Cota | First ImpressionsI especially like it because it is climate controlled
Brant Gordon | First ImpressionsVery easy move in!
Marie Destefano | Online Move InWhen I had to suddenly store my life it was so traumatic. Everyone and everything about my experience was so helpful and pleasant. Thank you!
Cynthia Haviland | Overall ExperienceI feel safe and secure about my unit, and I'm currently making a pile of things I'm now willing to add into my unit.
Kate Lindberg | First ImpressionsWe have a unit but have not moved in but the staff was excellent
stephen w barrett | First ImpressionsVending machine
jordan yandow | Overall ExperienceAwesome facility with great staff. I highly recommend.
Tyler Hart | Overall ExperienceOne minor complaint. I tried to call, and when I couldn't get through I stopped on my way home from work total to the staff of the local storage facility. There was only one person working and it took a VERY long time for my turn to ask questions. The answer was basically "I can't do anything for you. Keep refreshing the web page." So basically the facility was understaffed, making it take an excessive amount of time even to get answers to a relatively simple question. If you had adequate staffing, I would give you 5 stars.
Matte Brittenham-jones | First ImpressionsYard was never locked .... Only one person on the weekends took 45 minutes to close out my account. Only reason I use you guys is there's nobody else.
Trevor Bosman | Overall ExperiencePoor customer service!
Tabatha Sylvestre | First ImpressionsEverything was great. I was moved out on 5/17. I was having wifi issues so couldn't take the requested pictures, so I went back on 5/26 to try again and it worked.
Melissa Fisher | Overall ExperienceOutstanding facility and staff. Best, ever!
JAMES DAVIS | Overall ExperienceThe trailer from FL to VT was excellent. The storage facility exceeded my expectation. Thanks to all at U Haul!!
Ted McKnight | Overall ExperienceCodes for check in check out were a little unclear
Donald Cejovic | Online Move InClean, security great, convenient. Like all places, sometimes short staffed, but friendly and accommodating. Thank you
Judy Mammmorella | Overall ExperienceThe facility is great, exactly what I was hoping for and the communication clear and purposeful once we got acknowledged after waiting in an empty room for a bit. My one complaint is that not only was bathroom was out of toilet paper, the trash inside of the bathroom was overflowing so much that it was taller than the sink and spreading out onto the floor and there was what looked like blood smeared around the sink. Because it was beyond the state of average use we when we arrived we mentioned it to one of the agents that the bathroom was out of toilet paper. We were there several hours unloading from a cross country move and saw the agents leaving for the day having not addressed the restroom at all and it got progressively worse as our day went on. In need of some serious attention, please.
Frank Gissy | First ImpressionsI had a couple of interactions with staff that tainted my overall impression of the entire experience but that is all it takes.
Kevin Charles | Overall ExperienceWas very nice !!!
Louis Wilson | Overall ExperienceVery happy with trailer and unit. Thanks
Ted McKnight | First ImpressionsReserved 1st floor 10 x 15 unit. Was given 2nd floor which isn't a huge deal but was given 2 units. A small one and 10 x 10. Not what I thought I reserved. Older gentleman at desk that checked me in wasn't very helpful nor friendly.
Andrew Nagy | First ImpressionsWe were astonished by this facility. Self storage Rockstars man!
Derek Crowell | First ImpressionsOutstanding facility!
JAMES DAVIS | Online Move InClean and secure storage. Convenient access.
Rey Montoya | Overall ExperienceEverything worked as planned. My only concern is that you can book a reservation, but that doesn’t mean the trailer will be there, or that the storage space will be there when you need it. I reserved a 5 x 5 storage space, and then the day before leaving, I was told it wasn’t available. Fortunately, I needed a 5 x 10 otherwise it would’ve been very inconvenient.
David Hilbich | First ImpressionsExceptional service.
Mark McNally | Overall ExperienceSecurity process for front door needs to be explained more. When to code in, do you need to code out, etc.
Michael Wood | Online Move InStorage building was very clean and well lit, even the convenient bathroom was clean. Climate control is a bonus! Rolling carts, recycling home goods area nice. Unloading area handy and undercover if needed. Well done overall.
Helen Rugg | Overall ExperienceThank you for the excellent service. Harley was particularly marvelous and everyone was great.
Nancy Howes | First ImpressionsThe desk staff are not accommodating. Show lack of effort, professionalism.
Jean Lund | Overall ExperienceSuper helpful Burlington staff! Offered us a discount since the size we reserved online was not available. Very clear directions and an easy transfer of things to store.
Steven Schwartz | First ImpressionsI wish the building allows 24/7 access.
Dennis Viloria | First ImpressionsThe Williston VT UHaul site was great both times I needed them. I also decided to use one of their climate control 10X10 storage units. Very clean, easy to access and the General Manager and his work team were great! Thank you!
Natalie Allen | First ImpressionsI chose U-Haul because of brand recognition
Jason Kanellis | First ImpressionsLove the new facility. So modern. Workers are very helpful. They could use extra person to help them as they were extremely busy.
joshua miner | First ImpressionsExcellent staff. Facilities were exceptional
Richard Meekins | Overall ExperienceMarco was so helpful! I sang recommend this place highly enough.
Thomas O'Brien | First ImpressionsThe guy who signed me up there didn’t notice my storage unit reservation at first that I made via phone two days prior. Then I told him how to capitalize my info. when he typed it in. Nobody knew how to link my account there with my online account that I made a day or two prior, either.
Danielle Burke | First ImpressionsSUPER easy process!!!!!!
Mark McKenna | Online Move InMy son had a gap before his new apartment was ready , so.being able to store his stuff between moves worked perfectly.
Brian GARDAM | Overall ExperienceAccessible, moving equipment available, clean, safe, and better pricing than other competitors.
Dennis Viloria | First ImpressionsOne concern. I was only able to clear out my unit the day after my payment was made. I don't understand why you were unable to refund or prorate a refund of a largely unused rental fee....
Tom Kemp | Overall ExperienceThank you, Paris and Pam!! You are the best! We loved meeting you and have already recommended your facility to anyone who asks if we know of a storage place. It’s very convenient to get to also! Thanks, Debby and Brown Adsit
Debby and Brown Adsit | Overall ExperienceOnly reason I said unit wasn't ready was because door wasn't numbered correctly and hadn't been swept out. Staff was very helpful and pleasant and corrected this immediately.
Lois Bishop | Online Move InThis U-haul facility is clean, secure, and easy to access, except please be aware you will likely be overcharged or pay excessive amounts for your units. I couldn't move due to Covid and had to pay $399 for less than 2 weeks in the facility. Your stuff will be safe, secure, and dry, except you will likely overpay for storage.
Alex Gardiner | Overall ExperienceOur move in was so easy and it’s been great to be able to access our unit at times convenient for us. The facility is clean and so easily accessible.
Teresa Dipalma | First ImpressionsI was going to rent a another storage site, but change when I went to rent the UHaul and realized you had your own storage sites.
Brian GARDAM | First ImpressionsThey were closed most of the time I stopped by. Apparently they close @ 4:30pm
Ed Thompson | Overall ExperiencePam and Paris greeted us with smiles, answered our questions, showed the unit location in your new, clean and huge building! We like the convenience of being able to access anytime in a safe, well lighted and secure building. Highly recommend to everyone looking for a storage unit and climate control was a positive feature for us. Thank you, Pam and Paris!
Debby and Brown Adsit | First ImpressionsExcellent service at the store too.
Margaret Gilman | Online Move InNo comment
SAIDI KYUNGU | First ImpressionsI especially appreciate the good customer service of Greg from day 1 opening. He was on top of everything. Very good staff, too.
michael kiey | Overall ExperienceMarco was very helpful and professional
Frank Burke | First ImpressionsI cancelled my reservation almost right away, I never used the unit in any way and I was told I’d get a full refund but it was never issued. I even went back a second time and asked about it and they said, oh yes, it was being issued but the person who was handling it wasn’t in that day.
Linda Robinson | Overall ExperienceGreat customer service~! My rep was super understanding that my family lives all around the country and that put me at ease using your facilities. Faculties were clean and put my elderly father at ease with the climate contort. Thank you~
Morgan Knight | First ImpressionsStaff friendly and try to help but are limited in either training or authority given. I made a credit card payment in person and it was never processed and my 93 year old mother got a delinquency call. I heard, "we need a manager for that" on several occasions. I could not even buy a $3.95 item with cash as the manager was unreachable. Great facility, great staff trying to help. Give them the authority and advance training.
David Wales | Overall ExperienceThis is my second unit at this location. Unit 1187 unfortunately didn’t have a tag on it, nor did it have a lock. It had sticky, oil-like liquid all over the floor, a coffee cup in the corner and dirt…that I had to clean out before moving things in. Other than that it’s an easy, Smooth rental experience.
IRNELA SUNJ | Online Move InMarco was very knowledgeable and hospitable. Thanks!
LINDA VERCHEREU | First ImpressionsMarco, Brian and Paris were so kind and helpful! Great customer service! Congratulations on the great hires
Kelly Scannell | First ImpressionsExcelent Service
Tanya Talamante | First ImpressionsMarco, Brian and Paris were each so kind and helpful in there own way. Great customer service from them all! Thank you!
Kelly Scannell | Overall ExperienceOn site help from the staff at Williston VT was great. The Williston gets a 5 star for its efforts and help. I would recommend a bit more attention to detail as my name was botched once and that caused some issues with my reservations. The only reason I gave a 4 star (for OVERALL UHaul storage experience) was the online process (verification, check in) wasn't at all smooth and required me to call UHaul several times. I was always routed to the UHaul call center and found the interactions with the call center inconsistent - once I was dropped and another time was given the wrong rental unit.
David Sette-Ducati | Online Move InGreat facility, clean, secure, and very easy to access. Staff was knowledgeable and helpful.
John Hannah | Overall ExperienceMoving in to the storage unit was super easy, competitively priced, with great access. The luggage trolley’s were a big help and there were plenty available. I would definitely use Uhaul again for my storage needs and highly recommend to anyone needing to store items in a clean, easy to use and access climate control Ed storage space.
Clay Foster | Online Move InWe were moving from out of state and need 3 units for 3 months. The staff was extremely helpful and knowledgeable in planning the move. I could not have asked for a better experience
John Miller | Overall ExperienceI was told there would be a lock in my unit there was not so I had to go out and purchase one at an additional cost I think they should be refunded to me by taking the cost off of the next months rent
Stephen Cobb Jr | Online Move InSo far so good.
David Tedone | Online Move InMarco was incredibly helpful showing me how to use the security pin pad and helping me locate my unit. I am entirely grateful!
Patience Johnson | First ImpressionsI would definitely use U-haul every time I need storage
James DeFrancesco | Overall ExperienceI didn’t realize when reserving that my unit would not be accessible 24/7. For someone who works 2nd shift, it is super inconvenient for me not to be able to access my unit after 10pm. I will likely have to chance facilities. As happy as I am with the unit, especially having climate control for such a reasonable price, If I can’t access it during the times that I need, it doesn’t do me any good to have it.
Jennifer Martin | Online Move InMario was super helpful and awesome to work with!
Renee Johnson | First ImpressionsEasy to check-in, loved that I could drop off the U-Haul right at the storage facility.
Allie McClintock | First ImpressionsEverything surpassed my expectations the loading of my storage unit was made a breeze with all the available carts
James DeFrancesco | First ImpressionsWould use again !
Karen Maggio | Overall ExperienceI’m making a move from NJ to VT and rented a unit last Thursday. I moved items yesterday and arrived at the unit to find my access card didn’t work. I called customer service , who left a message for the manager. I also left a voicemail at the number on the access card reader. I also called the security company. I had to find a safe place for my belongings on a Sunday night, which is not easy. I still have not heard back. I called customer service again, which couldn’t reach the manager either and routed me back to the 1-800 #. Please call me back! I’ve paid for the unit and I’m not getting access or any customer service. Michael Tongring, 908-285-3445
Mike Tongring | First ImpressionsGreg and his team are amazing, I am not exaggeratingÑ: above and beyond.
Carlos Andres Gallegos | First ImpressionsA little pricey but very nice facilities
Robert Goodrich | Overall ExperienceGM was beyond awesome and incredibly accommodating on helping us with some oddities - including some things that were odd sizes, letting us return trailers conveniently instead of driving to another location, etc. and Marco who was on his way out of the building after his shift ended and noticed we were having problems with our hitch, so he stopped to help us and was so awesome! This place is well run with good peeps.
Audrey Hardy | First ImpressionsWell done. Thanks
Richard Pacukonas | Overall ExperienceMarco was super helpful and took the time to walk me through the facility. Very nice staff and facility.
MICHAEL SENNA | First ImpressionsNice facility. Great space for a terrible driver like me to maneuver.
Peter Friederichs | Online Move InEveryone was very friendly and helpful. The facility is immaculate.
Susie Anderson | First ImpressionsMe Thompson and staff “Marco” were just GREAT!!!
Fred Sendroff | First ImpressionsThe facility was great and the staff were helpful, but there was only one staff member out of the three who was able to help—the general manager—as the second person I found (I walked all around the building trying to find someone to help me; three other people were also looking for help; and a line of cars went out the door) was a maintenance person and the third person was in training using the forklift. I saw one person drive away because he had been waiting for so long and no one was helping him. Once I got help, they were wonderful, but there needs to be a better system in place and communication about employees’ whereabouts to customers; otherwise, U-Haul will keep losing business like the person I spoke to who was also waiting for 20+ minutes.
Emily OHara | First ImpressionsStaff person Marco Marroccia was awesome. Our reserved 9' van was not available so he quickly moved us up to a 10' box truck. We drove only 5 miles to load the truck up but then found out the new location for the family of 5 was not ready so drove back to Uhaul with a loaded truck. He told us with a truck rental the first month of storage was free and the new facilities 2nd floor was now open. We had been told before storage units were all taken. We quickly unloaded the truck into storage and our day was done. Thank you Uhaul and Marco!
David Wales | First ImpressionsEvery thing was great, except when I went to purchase a padleock I was unable to find anybody so we had to go to wall mart and come back to lock our unit.
Louis Wilson | First ImpressionsSuper staff. Friendly and knowledgeable. Couldn’t be more satisfied with my experience
Richard Meekins | First ImpressionsUHAUL staff are wonderful, calm, supportive friendly and sincere. The staff really listen to their customers and are very knowledgeable. The new building is impressive in layout and the Interior spaces are designed well too. The freight elevator works well and it can hold several large pieces of furniture. The moving tools like the push cart trolleys made moving in a smoother process.
elise deflaminis | First ImpressionsI felt the people there were interested and responsive to my concerns and questions. Much appreciated!
Tom Kemp | First ImpressionsGreat service from staff, super staff member Marco M really helped with everything I needed, would go back! Recommend.
JAMES BUCK | First ImpressionsAwesome staff and excellent experience
Tyler Hart | First Impressionsthank you… i called over 10 storage places in VT n none had any available….
sumr breez | First ImpressionsThe entire staff were amazing to work with: friendly, attentive, courteous, professional; especially Marco (associate) and Greg (GM). The facility was very clean, and everything was well kept and worked efficiently. The nicest UHaul facility I have ever been to and the most pleasant staff I have ever worked with.
Matthew Lappat | First ImpressionsIt was not easy to remove the little green plastic to initially open the unit. Otherwise everything went smoothly!
Naomi Bartlett | Online Move InThe indoor and temperature regulated space provides experience for our storage needs.
Douglas Dailey | Online Move InFriendly staff
Jeff Soren | Overall ExperienceVery clean and efficient system
Robert Goodrich | First ImpressionsReserving a storage space @ this location was a nightmare. When I called them, the calls were always redirected to a national call center. The national call center said there were no space available in the entire state of VT. I called several times trying to talk to someone @ the Williston location to see if any units might be coming available but was never able talk to someone there. The calls were always redirected to the national call center. I called the national call center again & requested the Williston location call me. I never received a call back. After trying, for several days, to reach someone @ the Williston location, I decided to call a different U-Haul location in Williston and to my surprise someone picked up. She informed me a new facility had just opened up in Williston, but I needed to talk to that facility to reserve a storage unit. She gave me their phone number and as usual I could not get through to them. I was finally able to reserve a unit by connecting with someone @ the national call center. I received an email confirming I had a unit reserved. A few days later, I got an email, from U-Haul, indicating I cancelled my reservation, which I did not! I tried, again, to reach the Williston location to let them know I planned on keeping my reservation but, as always, I couldn't reach anyone there. I was redirected to the national call center. They couldn't see that I had even reserved a unit, let alone they cancelled it. Fortunately, I was able to reserve another unit. I tried to reach Williston on my trip to VT from NC because I noticed the day I was to return the U-Haul truck was a day off. Couldn't reach them. The calls were directed to the national call center several times. I was able to get the return date corrected. I asked them when Williston location closed, they said 7 pm. We got the truck unloaded @ the Williston location around 6:30 pm. When I went to give them the truck key, the office was locked. I was told they closed @ 4 pm even though the hours posted said they close @ 7 pm. There were many other problems with renting the U-Haul truck as well. Not a good experience all around. I don't know why anyone would use U-Haul?
Ed Thompson | First ImpressionsNo staff at counter for 15 minutes. When I asked the Uhaul employee outside for help he rudely told me to wait and made no effort to radio anyone. Facilities were extremely well maintained and nice.
David Gagnon | First ImpressionsOf course this is a new building. Staff very pleasant and admittedly I needed some extra help as I have never rented storage before.
Teresa Casey | First ImpressionsFive ⭐️
Thelma Carter | Overall ExperienceThe manager is very nice and accommodating. He switched my unit to one a little closer to the door. However I am having issues with the door closing. ***Also a big problem was that there are or were PODS placed right in front of the entrance sliding door and also they were taking up value parking spaces right in front. I except to be able to park near the door and not have pods placed there. There are only a handful of parking spots and to have pods there was not acceptable especially for what you charge for storage.
Amanda Pariseau | Online Move InOwner was very helpful, friendly, and prepared. Definitely impressed.
Yana Tamlyn | Online Move InGreg, the Owner/Manager is very responsive. The facility couldn’t be cleaner. It’s well lit and access is easy.
Rebecca Jewett | First ImpressionsYour staff were exceptional.
Kevin Fryer | First ImpressionsI had a really hard time trying to open the door to my unit and had to ask another customer for help. The door slide could use some DW40. Otherwise, all was good. The young gentleman who helped us out had his hands full while I and five other customers were waiting for service, as he was the only staff on site. He was extremely courteous, apologetic for our wait time, and super helpful. You've got a good one there!
Marcy King | Online Move InThe storage space is too small for the monthly price
Shawana Clarke | First ImpressionsOther than they are under staffed, it went well.
Eugene Tardie | Online Move InGreg was very helpful and friendly! Great customer service skills! Thank you for all your help
Carla Kane | First ImpressionsVery nice
linda simpson | Online Move In