Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
East check-in online and only took about five minutes to get the auto transport. Equipment worked great with no problems. On the return I arrived at the facility just after they opened at 7 a.m. Was met by a gentleman that asked me to pull the trailer to a parking spot. He unhooked the training and I was on my way within 10 minutes.
Great service, friendly staff. The was my first time renting from this location but I am going to make it my preferred location.
Jimmy Wright
Rating:
5.0
Customer did not leave a comment.
Brendan Wolf
Rating:
5.0
Customer did not leave a comment.
LEONARDO C MOURA
Rating:
5.0
Nothing everything was great
KEVIN CARR
Rating:
5.0
Customer did not leave a comment.
ASHLIE BOND
Rating:
1.0
When you pull around the uhaul truck, the person needs to make sure we have all the equipment we rented on the truck already. I had to go back in and have them give me my 3 dolleys. They didn't even try to give me my TV box nor tape and it was clearly on the order. I paid over $300 and they treated me like I was just paying $19.99. I had to come back to the store before they closed on my checking date of 2/29 to get my large TV box and tape. They didn't take time to explain anything to me. I also bought the $5 and $59 daily insurance add on for protection of their vehicle. This location is unorganized and rude, instead of being thorough and completely checking me in, the young lady kept taking other people's orders and putting me to the side when I was in line first. Customer service is lacking here.
Paula Briggs
Rating:
5.0
Customer did not leave a comment.
N Celeste May
Rating:
5.0
Nothing, customer service was spectacular!
CHRISTOPHER ANDERSON
Rating:
2.0
Customer did not leave a comment.
Zee Johnson
Rating:
5.0
I am very pleased with the service and my rental, appreciate it
Petr Kalinichenka
Rating:
5.0
Customer did not leave a comment.
All About the Pi Mary Geiger
Rating:
5.0
Customer did not leave a comment.
Matthew Davenport
Rating:
5.0
Wonderful team. Very helpful. We are grateful thet we switched to this location.
Kyle Dewar
Rating:
5.0
Nothing at all. Great experience, professional and on point.
Kevin Carr
Rating:
5.0
Great customer service
Esonia Rucker
Rating:
5.0
Customer did not leave a comment.
Esonia Rucker
|
Overall Experience
Rating:
4.0
When checking out this equipment, I asked the young lady if I could drop the truck off at any U-HAUL dealer and I was told yes. I even called the 800 number to verify and I was told I may be charged a 40.00 wrong destination fee. I get my receipt and 245.00 is what I’m being charged. Now I expected something but not 245.00. This is not good business…
William Brigman
Rating:
5.0
Customer did not leave a comment.
Vincent Martin
Rating:
4.0
The staff was overly friendly and very helpful
Maria Barksdale
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Monica Williams Bynum
Rating:
5.0
Great service and awesome staff.
Kerry Lambert
Rating:
5.0
Customer did not leave a comment.
Vincent Martin
Rating:
5.0
Customer did not leave a comment.
Vincent Martin
Rating:
2.0
Rented a 6 x 12 trailer, wasn’t told that I would not be able to unhook it from my truck (no jack stand). I stopped half way thru trip to spend the night and couldn’t detached to drive my truck to restaurant.
Greg Landess
Rating:
3.0
Customer did not leave a comment.
Mark Winston
Rating:
5.0
We were sent to this location last minute due to our preferred location's truck having a check engine light on. The truck we received had low miles and was clean and easy to handle for our 10 hour drive. Thanks.
Timothy Ford
Rating:
4.0
Customer did not leave a comment.
Rebecca Schneider
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Sirmans
Rating:
5.0
Customer did not leave a comment.
Laura Beam
Rating:
5.0
Lamont was great and he went above and beyond with his customer service. He is an outstanding brand ambassador.
RONALD MASSINGALE
Rating:
5.0
Customer did not leave a comment.
JON HOUCHIN
Rating:
5.0
Great staff, great customer service. Looking forward to using this location for any future uhaul needs
Denzel Powell
Rating:
5.0
Very kind and helpful people, I'll return here if I need another Uhaul trailer.
Andrew Thomas
Rating:
5.0
Customer did not leave a comment.
Danny Sallee jr
Rating:
2.0
Great place. They overcharged me from 180 to 210. Which wasnt correct. More then likely wont deal with them again.
Timothy Venable
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michael Eaves
Rating:
5.0
Customer did not leave a comment.
Samuel Fones
Rating:
5.0
Customer did not leave a comment.
Cameron Roseman-Sinclair
Rating:
5.0
Customer did not leave a comment.
Esonia Rucker
Rating:
4.0
Customer did not leave a comment.
DOMINGO RIOS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike Bailey
Rating:
5.0
I picked up a few plastic ready to go boxes. A few of them needed to be cleaned thoroughly. It is unfair how you charge the customers with cleaning fees but then other customers such as my self have to do de cleaning
Jorge Regalado de la Rosa
Rating:
5.0
Customer did not leave a comment.
Joseph Ambrose
Rating:
5.0
Great employees!
Super personalities and desire to assist customers
Robin Russell
Rating:
3.0
I reserved drive-up climate-controlled storage (I received a confirmation number) to find out during arrival at the location that they don't have those units at all. I had no choice and I had to go with a regular drive-up unit.
SINISA DUNOVIC
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY FILLIOS
Rating:
5.0
experience couldnt have been better. The people couldnt have been nicer.
Great experience
GARY MORAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIDGET JACKSON
Rating:
5.0
Customer did not leave a comment.
valeriu savin
Rating:
5.0
Customer did not leave a comment.
James Cross
Rating:
5.0
Customer did not leave a comment.
Logan Lee
Rating:
5.0
Staff always friendly and this is my preferred location.
Tori Tyson
Rating:
5.0
Excellent customer service
Keith Himes
Rating:
5.0
Please keep up the good work and service.
MICHAEL MELENDEZ
Rating:
5.0
Customer did not leave a comment.
Preston Burley
Rating:
5.0
Customer did not leave a comment.
trish bolen
Rating:
5.0
Customer did not leave a comment.
Karen Zinobile
Rating:
2.0
Slow
Sandra Calvert
Rating:
5.0
The staff was super helpful. We were having some issues verifying my ID with the app but the man assisting me was very patient.
Shakeema Bouyer
Rating:
5.0
Very helpful and friendly staff
ERIC SMITH
Rating:
4.0
Customer did not leave a comment.
Caleb Doby
Rating:
5.0
Customer did not leave a comment.
Warren Billings
Rating:
5.0
Customer did not leave a comment.
Franz Morales
Rating:
5.0
Customer did not leave a comment.
Corey Sherwood
Rating:
5.0
Staff was very courteous!
scott bailey
Rating:
5.0
Customer did not leave a comment.
Leo Murray
Rating:
5.0
People were nice and price was great
Dewey Smith
Rating:
4.0
Customer did not leave a comment.
Michael Dooley
Rating:
5.0
Excellent customer service. Friendly and personable.
Alonzo white
Rating:
5.0
Excellent customer service
Tracey Parker
Rating:
4.0
N/A
lejaun mccain
Rating:
5.0
Thank you all for everything and excellent customer service
Denise Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Marfo
Rating:
5.0
I’ve been to MANY U-haul locations across 6 states. This location is by far the best I have ever been to. It is clear that Monty takes great care of his people. The whole crew there is very pleasant and easy to work with. Couldn’t speak more highly of the experience that I’ve had there over the past 1.5 years
ALEX OSTERHOUDT
Rating:
5.0
Customer did not leave a comment.
Michael Greenway
Rating:
5.0
Customer did not leave a comment.
GARY MORAN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
David Rudisell
Rating:
5.0
Keep doing the good work that you do..... I love it keep pounding U Haul..... Thank you so much for your good service. ...... Happy customer hear....
jay rufus
Rating:
5.0
He came to greet me and was so nice and considerate.
Evangeline Kelsall
Rating:
5.0
Customer did not leave a comment.
Vivian Salvador
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerardo lopez
Rating:
5.0
Customer did not leave a comment.
ANTHONY WOODS
Rating:
5.0
Staff was awesome. Very courteous, very helpful.
William Hawley
Rating:
5.0
Customer did not leave a comment.
Morales Zarate
Rating:
5.0
Staff was amazing and very helpful… 10/10 will renting again
Calandra Rowland
Rating:
5.0
Customer did not leave a comment.
Kevin Dunbar
Rating:
3.0
Get the systems together. I chose the Truck Share and it didn't work. So i had to checkout in the store. Which caused me to wait almost 20 minutes.
Corey Hart
Rating:
5.0
Customer did not leave a comment.
Mark Aiken
Rating:
5.0
Everything went like clockwork. Easy peasy. Super happy.
Julia Atchison
Rating:
5.0
Every member of your team were fantastic
linda helikson
Rating:
5.0
Customer did not leave a comment.
David Loya
Rating:
5.0
Customer did not leave a comment.
Gerald Brigman
Rating:
5.0
Had no issues and the process to return the equipment was simple and easy.
Justin Richardson
Rating:
5.0
Customer did not leave a comment.
Amber Parker
|
Online Move In
Rating:
5.0
This location and the staffs made me to love UHaul.
Chandra P
Rating:
5.0
Customer did not leave a comment.
Renee Leach
|
Overall Experience
Rating:
5.0
Everyone very friendly
Jay Weber-Goins
Rating:
2.0
The Uhual had over 150,000 miles and you could tell. The visor kept falling down, it made a weird noise when being driven, and there was no ramp whatsoever on the uhaul.
Tyler Kramer
Rating:
5.0
Customer did not leave a comment.
Mark Fretwell
Rating:
5.0
Customer did not leave a comment.
Thomas Maier
Rating:
5.0
Customer did not leave a comment.
Toni Lucas
|
First Impressions
Rating:
5.0
Love this location always A+
Jeriah Hershberger
Rating:
5.0
Customer did not leave a comment.
Johnathan Cooper
Rating:
4.0
Customer did not leave a comment.
Lark Harrison
|
Overall Experience
Rating:
5.0
Very nice experience I'm really enjoying working with you guys
CRAIG BUTLER
|
First Impressions
Rating:
1.0
U-Haul is an absolute rip off and a scam to the American people. The price gauging tactics and horrible fuel efficient trucks are disgraceful.
Sean Baldwin
Rating:
5.0
Mr. Money & staff went above and beyond for my family in a crisis. He assisted me just like I was family. He made sure I was taken care of even when he wasn’t at work! I will not store my belongings anywhere else but his store! This man is awesome! He deserve all the praise and his staff is helpful as well!!
JOY BELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie McMahan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vivian Salvador
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREFONDA MCCOY
Rating:
5.0
Everyone smiled and appreciated the offer of bottled water, too. Glad to have a chair while the hitch was being installed. Thank you for the excellent service from start to finish.
Richard Daly
Rating:
5.0
Customer did not leave a comment.
ROBERT COHEN
Rating:
5.0
Perfect
Albert Rodriguez
Rating:
5.0
A great experience from the first phone call to rent a unit up until checking out. I had a unit for 11 months and this location allowed me 100% unobstructed access to my door which made for very easy loading and unloading of my belongings.
The staff was and is extremely helpful!!
Again a great experience,
Dave Clere
DAVE CLERE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES GRANGER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melvyn Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latarra houston
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
garrett cohen
|
Overall Experience
Rating:
5.0
Only reason I moved from this location is because I accidentally reserved the wrong size storage unit. Staff was very helpful in assisting me with my mistake.
tyler coffey
|
Overall Experience
Rating:
5.0
Sandra was VERY helpful and friendly
.
Brian Wylie
|
Overall Experience
Rating:
5.0
The entire staff was AWESOME and very helpful. Mr.Montly made sure everything ran smoothly and things were orderly ... Ms. Shirleen made sure we had plenty of water during the move ( 100 + degrees outside)... Mr. Elejah and Lamont Davis made sure everything went well. This facility and staff are top tier. I will be recommending to family and friends.
sean benton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATRINA PETERSON
|
Overall Experience
Rating:
1.0
as in almost every establishment, when you hire them they are all wonderful, but as soon as you sign the contract, you become just another one, that is, it doesn't matter anymore, it was my case in this store, everything was wonderful at first, when I had my trailer broken into, they didn't even pay attention, I went to tell them at the office and the only thing they said was “call the police” they didn't even ask to see what happened, regrettable, that's why I don't recommend u-haul to friends
Alexandre Albignente
|
Overall Experience
Rating:
5.0
Amazing customer service every time I come into the building. The general manager is always the sweetest and the employees are extremely knowledgeable.
Trinity Taylor
|
First Impressions
Rating:
5.0
I had no issues with the storage space I rented for over a year. My stuff/items were well maintained in a climate control room. If I ever need a storage space again this will be my first stop!
shayla farmer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ellen Minaudo
|
First Impressions
Rating:
5.0
Gm and staff was very friendly and helpful.
Which Helped reduce with the stress of moving. .
CHARLES GRANGER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Beasley
|
Overall Experience
Rating:
5.0
The nice lady that helped me was fun and it was a joy.
DONALD HARGRO JR
|
Overall Experience
Rating:
5.0
Amazing service especially on Memorial Day. Very attentive and positive.
Trinity Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATRINA PETERSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donna Bush
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Elwood Collins
|
Overall Experience
Rating:
1.0
Hate this uhaul . Overcharged me
Amiya Whitfield
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER APRI STEWART
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE DEMMINK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sontee Austin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sontee Austin
|
Overall Experience
Rating:
5.0
The two ladies were amazing! Friendly and most greatest customer service. That was a great welxome to Charlotte!
Timothy Venable
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Elmore
|
Overall Experience
Rating:
5.0
The two ladies that helped us today done an exceptional job assisting us. I would definitely recommend to other family and friends.
Cynthia Elmore
|
First Impressions
Rating:
1.0
No one answers the phone most of the time
Frankie Henry
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Orlisha Floyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sammie Smith
|
First Impressions
Rating:
5.0
this store is my favorite, the general manager Monty Godfrey, a friendliness along with his staff are fantastic ..... I really recommend this store
Alexandre Albignente
|
First Impressions
Rating:
5.0
Monty the manager made sure I was able to store my furniture when auction didn't happen for promised unit. Renting the truck was swift and easy.
Beverly Swift
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James WYATT
|
First Impressions
Rating:
5.0
Always quick, easy, and helpful when I need any help in moving or storing!
JOHNATHAN CALDERON
|
Overall Experience
Rating:
5.0
I wanted to let you know that Jimmy (unfortunately I don’t have his last name, he worked in the back) was EXCEPTIONALLY helpful and truly went above and beyond to help me with my vehicle in storage at your site. He provided outstanding customer service and is an asset to U-Haul.
If there is anything further I can do to help recognize Jimmy, please let me know.
Also Monty Godfrey was exceptionally helpful and did a great job throughout the entire rental.
Thank you!
Aidan Fulton
|
Overall Experience
Rating:
5.0
Great staff, clean environment.
Angela Chin
|
Overall Experience
Rating:
5.0
Everyone was very professional and helpful!!
Vicki Stewart
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matia Burch
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kathy Clawson
|
Overall Experience
Rating:
5.0
When I say not clean my storage unit had a small area of motor oil spilled on floor and wall. It was dry but was concerned it would get onto my things I stored. Other than that the manager was awesome and friendly fast and pleasant. You gotta keep this man hes an asset to your company. Would definately use this place again if needed in the future.
Tammy Hargett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steven van pelt
|
First Impressions
Rating:
5.0
The customer service is excellent, love the location, security and the ease of getting in and out of my unit. Would absolutely recommend this place. Thanks Monty for your help and customer service.
Lisa Childers
|
First Impressions
Rating:
4.0
I’ve been at this Uhaul for several years and recently rented a second unit. The staff are outstanding and helpful, and the entire establishment is super clean. They always welcome my dogs and I and that is a huge convenience. Due to selling on line, I frequent my storage often. I’m truly happy with their business.
Angela Chin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Corey Hart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Dickson
|
First Impressions
Rating:
4.0
The front customer service was very helpful and friendly.
joni britt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVE CLERE
|
First Impressions
Rating:
3.0
Access hours are tooooooooooooooi short.
Verna Cunningham
|
First Impressions
Rating:
5.0
Very friendly and helpful.
chris carroll
|
First Impressions
Rating:
5.0
I was long customer at U-Haul facility and in the last 12 years when my life turned so bad losing family and trying to take care of life situations it was nice to know that I didn't have to worry about my storage and all my precious belongings inside it. The people were friendly and helpful clean no bugs no rodents nothing like that it's very secure there I would do it again if I had to but I can absolutely say I would recommend your facility thank you for everything you've done over the last 12 years
ROXANNA WARREN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Malikah Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEROME CAMERON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dylangen Robinson
|
Overall Experience
Rating:
5.0
Kenzie and Cassidy were so great in Person and my follow up call with Monty was fantastic! I will highly recommend this location!! Great job!
Nancy Webber
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary Wade
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zelda Wallace
|
Overall Experience
Rating:
3.0
Great employees. Secure facility.
You simply charge far too much gor your smallest size storage closet. $95 per month is ridiculous to me fir such a small unit.
You had me for YEARS. You will never have me as a customer again. U-Haul simply charges too much for everything.
(Very nice employees though; I certainly give you that much.)
DAVID GRAHAM
|
Overall Experience
Rating:
5.0
Good to know this facility is here if I need them again!
JANET PITTS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert kinsler
|
Overall Experience
Rating:
5.0
The employees at Wilkinson Blvd. were always helpful and friendly. They were also accommodating when I had a schedule change.
I did not have a single bad experience with that store in the 3 years I was there
Eric Streeter
|
Overall Experience
Rating:
5.0
Very helpful.
Vongenia Williams
|
First Impressions
Rating:
4.0
Good to work with
Robert Gibson
|
Overall Experience
Rating:
5.0
Everything was great there. I would use them again if I need storage.
Tracy Muskal
|
Overall Experience
Rating:
5.0
Very friendly and professional staff.
Carolyn Howard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sabrina Douglas
|
First Impressions
Rating:
1.0
I would have given perfect ratings but due to the fact that my camper was stolen out of a secure facility and the fact that management(including upper management for not helping the staff) did not and would not review the security footage of the theft of my trailer. 2 months after the theft and 6 days of footage still has not been reviewed. Another bad mark for customer service for lying to me(that's a whole other story). I would have to add that the intermittent blockage of my storage unit by uhaul trucks and trailers was an inconvenience at best. I will never be back nor will I ever recommend this facility to anyone!
Robert
robert mroz
|
Overall Experience
Rating:
5.0
Awesome staff, everyone is friendly. Found it quickly and everything is clean. Awesome service.
Emily Broome
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lakeisha Porter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESUS MENDOZA
|
First Impressions
Rating:
2.0
Acquiring storage was a nightmare after signed contract. Billing and problem Solving was a nightmare. Staff was not helpful until the last week I was there. They could never correct the spelling of my name. Remedial and simple customer care would make it different. The owner/manager doesn’t respond and pretends to not be available.
ALONZOo MOLINAR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CESAR CAMPINO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg Bethel
|
Overall Experience
Rating:
4.0
Wish Access hours were a little longer
ORLANDO HARRIS, SR.
|
First Impressions
Rating:
1.0
Christina you were NO HELP in trying to get some of my money back. I payed nearly $170.00 and used only 7 days. My unit number 1439 was filthy when in moved in to it two years ago but it was very clean when I left it. All you did while I waited more than hour is give me some dumb excuaes. I'm sure you still won't get me $120.00 back, that just wouldn't ever happen. What a waste of time. I would never use you guys again.
Don McCain
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Cindy Whitesides
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kendal Knight
|
Overall Experience
Rating:
4.0
NA
William Lambert
|
Overall Experience
Rating:
5.0
Great service 👌
Denise Reyes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orlo Carson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERT WELLS
|
Overall Experience
Rating:
5.0
Excellent customer service
monique lovet
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
juan gonzalez
|
Overall Experience
Rating:
5.0
Over all good experience
Jaime Smathers
|
First Impressions
Rating:
5.0
All good experience
Melvyn Miller
|
First Impressions
Rating:
4.0
My only issue was that on move out day (Fri., Sept 3), the entrance was being paved and we could not pull the semi truck in. We had to park it next door and then I had to rent a UHaul van to get my household goods from the storage unit to the truck.
I feel UHaul should reimburse me the $25 for the rental as it was UHaul’s fault that our truck was unable to access the storage area.
Thank you.
mary logue
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN SHANK
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRENDA MCGINNIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Kendall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA BERRY
|
First Impressions
Rating:
2.0
Third requests...please cancel the unit!
We ordered online with a representative, after seeing the storage unit, we realized it was too small and canceled it at the storage facility. We also purchased lots of moving supplies and found the staff to be extremely helpful and friendly.
Iffy Maduka
|
Overall Experience
Rating:
5.0
The GM is very helpful and goes out of her way to make everyone happy
STEVEN BUTSACK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Clancy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonya Yeomans
|
First Impressions
Rating:
5.0
Great service people.
Brian Gottfried
|
Overall Experience
Rating:
3.0
I'm giving you an average score because of two points. One, pricing is on the expensive side. Two, there was always rat poop on top of my boxes when I'd stop by to check on my things. Not cool. I've never had a rat problem at other storage facilities.
HEATHER LEMON
|
Overall Experience
Rating:
3.0
The storage unit i ended up using was fine, however it was not the original destination. I had a reservation for one place when I arrived they couldn't find me even though I had a confirmation number and all the information. So they had no room for me. So after and hour and a half they sent me to a further location and weren't willing to compensate me any kind of gas for the unexpected extra driving. All in all, every person I dealt with was polite but said they couldn't do anything more for me, so I found it all very frustrating. I guess I just don't understand how you can have a reservation and then have the company tell you it never existed and they can't help you, but to send you to a much further location.
bekah rice
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mariah Gillespie
|
First Impressions
Rating:
3.0
It took a long time to get the unit after arriving with our furniture. I had completed everything online, but the wait was lengthy. The salesperson was friendly but was having trouble with the computer. There was quite a line of people and not enough uhaul staff.
SCOTT CRAIG
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Beatty
|
First Impressions
Rating:
5.0
Everyone at this facility was friendly and courtesy, the manager when out her way to make sure I had a storage room. I was well taken care of.
Thanks for your service
GERMAINE PATTERSON
|
Overall Experience
Rating:
5.0
Super great Job by Christina K. and staff! You guys rock.
Anthony Jefferies
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Walt Grayson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan Johnson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jonah Sherrill
|
Overall Experience
Rating:
1.0
My unit flooded and ruined over $5000 worth of my things. Management told me to file an insurance claim 12/30/2019. A year and a half later on 4/30/2021I was evicted for filing that insurance claim, after being there for 7 yrs. The manager christina Keaton and her husband are thrives, and are compulsive lairs and the manager herself has no business being a manager due to being unqualified,dishonesty and very poor work ethics as a person much less a manager.
JAMES WYATT
|
Overall Experience
Rating:
4.0
easy to drive thru with a truck.
ORLANDO GEE
|
First Impressions
Rating:
5.0
Christina has a great team that is ready to make this easy for people who don’t do this on a regular basis.
Nathan Johnson
|
First Impressions
Rating:
4.0
One thing to fix. My card didn't work and when I came the first time, it took 30 minutes for me to finally get bk to my storage. I tried to use the pin but that didn't work. When I came back this week, I was assured the pin would work but it didn't. I had to turn around and go bk to the office to get someone to let me in. Then I had to wait again for someone to let me out. Everything else, including the helpfulness of the staff, was excellent. But the gate was aggravating.
Mark Green
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kendal Knight
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Lambert
|
First Impressions
Rating:
5.0
The general manager was incredibly helpful and friendly.
CLINT WATSON
|
First Impressions
Rating:
5.0
Great place to store.
KATHRYN PLAYFORD
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Katari Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM COUNCIL
|
Overall Experience
Rating:
5.0
The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.
DANIEL HOGAN
|
First Impressions
Rating:
1.0
We have been paying for a parking spot for our camper in this facility for almost a year. Majority of the time there was never any parking spots for us. There was always trailers blocking the pathways. Once We couldn’t get by it safely not back up so the camper hit the building and took the awning off costing us $2000. Management was rude and did not care. Someone also stole the battery off the camper. This past Saturday was the last straw. We tried to pull in the parking lot and there was uhaul trailers and trucks blocking the road again. Couldn’t turn down one road because someone is running a garage out of their storage unit and had the road blocked. So we had to figure out how to back up without ruining our camper again. These people are overselling parking. It’s rediculous!!
April Hoyle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda Richter
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
cheryl cotton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANDALL CLARDY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN CARR
|
Overall Experience
Rating:
3.0
You should pro-rate the monthly fee if a customer moves out early.
I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. 😕
Emily Pickelsimer
|
Overall Experience
Rating:
4.0
Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.
Steve Kelly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael davis
|
First Impressions
Rating:
5.0
I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.
CHERYL MOSBY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathryn Lempereur
|
Overall Experience
Rating:
5.0
Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.
Velma Thompson
|
First Impressions
Rating:
5.0
Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.
Robert Curcie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHRYN PLAYFORD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES WYATT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gene COOK
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
joshua frye
|
Overall Experience
Rating:
4.0
They are really good
Don McCain
|
First Impressions
Rating:
4.0
While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days.
This was disturbing. Perhaps should not have been discussed in front of a potential customer. 😳
Catherine McShane
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christine Collins
|
Overall Experience
Rating:
5.0
The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!
marybeth evelyn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lizbeth Pagan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gene COOK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alison Boulding
|
First Impressions
Rating:
5.0
Excellent customer service!
Stephanie Hesch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE DEMMINK
|
Overall Experience
Rating:
5.0
Chris at the Wilkinson Blvd, Charlotte, NC location is super customer oriented. Chris made the whole process simple, quick, and easy. He was very thorough giving me all the details that I didn't even realize I needed to know. Thank you Chris it was a great pleasure working with you.
Ginny Stephens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chabli Sale
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Webb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRUCE DEMMINK
|
First Impressions
Rating:
3.0
We found a storage unit that was cheaper down the road that had friendlier service.
Robert Wright
|
Overall Experience
Rating:
4.0
Athough they have a couple pot holes that need to be addressed right before you get to the gate, I do like the easy access
Margaret Contes
|
Overall Experience
Rating:
3.0
Bbbbbbb
HENRY COX
|
Overall Experience
Rating:
5.0
Great service both people and equipment
Allen Ruff
|
First Impressions
Rating:
5.0
.
Richard Bartholomew
|
Overall Experience
Rating:
3.0
I paid $100 a month for a climate controlled storage and most times that I went there...the air conditioning wasn't working.
Devon Keith
|
Overall Experience
Rating:
5.0
good experience
Barry Cowan
|
First Impressions
Rating:
2.0
Bad service. I've rented a parking space for a few months during which my car was damaged and I've received no support when I raised the issue with the staff.
samuel boudreault
|
Overall Experience
Rating:
4.0
The only reason I am not rating 5 stars is 24 hr access would be better with a code instead of a card that can be demagonotized or just stop working.
Kevin Eckard
|
Overall Experience
Rating:
1.0
Told unit was ready with lock was inside. Got in after hours and it was locked. Had to wait for manager to drive in to unlock it. Then had to wait for manager to get a lock. Will never rent again.
David Gravermoen
|
First Impressions
Rating:
5.0
Nice courteous people
Steven Little
|
First Impressions
Rating:
5.0
Fast service and I was always able to get access to my storage unit with no issues. The best price in town, as well!
Amanda Kowallis
|
Overall Experience
Rating:
5.0
All of the staff at U-hall Wilkinson Blvd are great. especially Artie and Hailey.
Edward Rickenbaker
|
Overall Experience
Rating:
5.0
Very efficient. Professional and nice
Very knowledgeable.
CAROLYN THREATT
|
First Impressions
Rating:
5.0
Arty was extremely helpful
john fagan
|
Overall Experience
Rating:
5.0
Good service
laramime earl
|
Overall Experience
Rating:
5.0
People friendly, and very helpful! Great location. Will use in my future move.
sinque sadler
|
Overall Experience
Rating:
3.0
Didn’t get the storage unit
MYRA PICKENS
|
Reservation
Rating:
5.0
I rented a storage unit for a year. Staff always courteous & helpful.
Kimberly Gamble
|
Overall Experience
Rating:
1.0
Bad management, hours are not convenient, closes too early, rent is too high for space, and everything has a fee. Need to install gutters so rain does fall on my belongings when I open the doors. etc.
Shane Fondon
|
Reservation
Rating:
5.0
Great job ... everything was explained very well.
Excellent job!!!!
DONNA MAXWELL
|
Reservation
Rating:
5.0
great place for storage
Kalen Stovall
|
Overall Experience
Rating:
4.0
The staff was great and very helpful
Jacklyn Wright
|
Reservation
Rating:
5.0
I have visited this particular facility on numerous occasions and the service is absolutely wonderful. Misty provided the utmost in professional customer service. Thank you!
Robin Kortus
|
Overall Experience
Rating:
5.0
Very good service.
Ronnie Parsons
|
Overall Experience
Rating:
4.0
Please consider providing a camera monitored dumpster for your patrons. I realize this could present problems, but it would go a long ways to assist those with small amounts of unwanted items.
jimmy jordan
|
Overall Experience
Rating:
1.0
I payed for a storage had a tow truck bring my car only to find out I could not store my car there after purchasing a storage for a car I had to pay 2towing fees they get a 0 not a 1star from me:(
victoria moses
|
Overall Experience
Rating:
5.0
I only left because I no longer need a storage unit. If my needs change, I’ll be back.
Tracy Muskal
|
Overall Experience
Rating:
5.0
It would be nice if they had an air machine on their facilities so customers can get the proper air pressure in their tires for safety reasons while Towing their trailers...
Nathan Boorn
|
Overall Experience
Rating:
5.0
Lisa was great to work with. She made things easy and was very accommodating.