Customer Reviews for U-Haul Moving & Storage of White Plains

9,465 reviews

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287, Behind CVS)

(914) 949-2525

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287, Behind CVS)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

To return a vehicle is like pulling teeth. Your app sucks.

Tony Spinelli 
Rating:
5.0

Great and affordable service! Very happy with the hitch. Thank you!

Michael Thomas 
Rating:
5.0

Customer did not leave a comment.

George Pappas 
Rating:
5.0

Everything went well.

Michelle Bryant 
Rating:
5.0

Customer did not leave a comment.

Cecile Berberat 
Rating:
5.0

Customer did not leave a comment.

Matthew Mayfield 
Rating:
5.0

👍👍👍👍

Albarino Rodriguezargueta 
Rating:
5.0

Customer did not leave a comment.

Francisca Chuquimbalqui 
Rating:
4.0

Customer did not leave a comment.

Cindy Johnson  |  First Impressions 
Rating:
5.0

Nothing that I can think of. Everything was great from start to finish.

SALLY ANN TRONGONE 
Rating:
5.0

The UHaul employees were very helpful and courteous

chris Campbell 
Rating:
5.0

Customer did not leave a comment.

Rod Tierney 
Rating:
5.0

The staff that works there is always very informative, and offers you any and all information as to the best of their knowledge. I always enjoy and would recommend this location to friends and family

JASOND MARSH 
Rating:
5.0

Customer did not leave a comment.

Ed Sordellini 
Rating:
4.0

There should be a warning online that you can't rent a trailer with a jeep that has a convertible soft top. I had to come back the next day with my wife's suv. Lost a day.

Kenneth Gilmore 
Rating:
5.0

Oliver (outside) was very helpful!

Peter Goldstein 
Rating:
2.0

Customer did not leave a comment.

Brihana Antoine 
Rating:
5.0

I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.

BYRON E REED  |  First Impressions 
Rating:
4.0

Staff were friendly, Oliver helped with my return to make it very quick and easy.

Katharine Horner 
Rating:
5.0

Outstanding as always

charles durr 
Rating:
5.0

Keep up the great work!

Alexander Shatilov 
Rating:
4.0

Customer did not leave a comment.

Rimfa England  |  First Impressions 
Rating:
5.0

Some of the blankets were wet. I was protecting wood furniture so I didn’t end up using them. Other than that, the pick up and drop off were easy! Many thanks!

Dana King 
Rating:
5.0

Customer did not leave a comment.

irving suriel 
Rating:
5.0

Customer did not leave a comment.

Marco DeBernardo 
Rating:
5.0

Customer did not leave a comment.

Cristian Camacho 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fass 
Rating:
4.0

I have used this location numerous times throughout the years. The long time manager had left and my last experience was poor at best mainly to the personnel. This has since changed and the employees were helpful and without attitude. I am in a service business and realize not everyone is having a good day but when you deal with the public you have to put that aside. I was happy to see the staff was back to how I remembered it, helpful and fast. The vehicles were spotless and new. Even the employees outside the office and in the yard showed pride in their job. Good to see

richard denatale 
Rating:
5.0

Excellent place, top employees,very friendly and helpful.

Marcio Andrade 
Rating:
5.0

Customer did not leave a comment.

Colin Wolf 
Rating:
5.0

Customer did not leave a comment.

Erik Delgado 
Rating:
5.0

Staff was excellent and helped in the pouring rain!

Randall Burr 
Rating:
5.0

Everyone was very helpful and the hitch was installed in a very quick timeframe

packy murray 
Rating:
5.0

Customer did not leave a comment.

DAYMON S YIZAR 
Rating:
5.0

Overall experience in having a trailer hitch installed was excellent. Very easy to schedule on the local UHaul website. Immediately got emails confirming my appointment and how to prep the car for installation. I got a call to get my appointment moved up 2 days which worked well. When I got there, check-in was a breeze. All costs were very well explained & completely reasonable - I had priced other installers. It took the shop only 1-1/2 hr to complete. The tech was excellent and the finished product is fantastic and solid. I have had 3 previous cars have trailer hitches installed by UHaul in another state and have been very satisfied with the work. The service I received from this site has been the best thus far. I rate them 5/5 stars!

Rene Santos 
Rating:
5.0

Customer did not leave a comment.

Marco Bohorquez 
Rating:
4.0

Helpful staff, easy process.

Kevin O'Donnell 
Rating:
2.0

I was given a 10-foot truck with very little gas in it. I’m sure that’s not the corporate policy. I’d suggest filling vehicles before renting them.

David Weiss 
Rating:
5.0

Customer did not leave a comment.

Nina Campbell 
Rating:
5.0

Customer did not leave a comment.

Stephen Ruffino 
Rating:
4.0

After going to 2 locations this location helped a lot. Only hiccup is that the Dollies and pads I requested were not in the trailer. I’m not sure if I paid for them but it was a challenge to handle the move without them.

Raasikh Joseph 
Rating:
3.0

The outside grounds needs to be cleaned better .

James Johnson 
Rating:
5.0

excelent service thank you

manuel garcia 
Rating:
5.0

Wow, I have to say the staff at the rental agency was simply amazing! From the moment I arrived to pick up my rental, Lucy was lightning-fast and incredibly helpful. And when I returned to drop off my rental, Leo was there to greet me with a smile and help me with the check-in process. Even when I had a little gas-related issue, both Leo and Anny were super-patient and answered all my questions with ease. I'm so impressed with their service that I can't wait to go back and rent from them again!

Monai Williams 
Rating:
5.0

Customer did not leave a comment.

Nelson Del Cid 
Rating:
5.0

Customer did not leave a comment.

SARA WADE 
Rating:
5.0

Customer did not leave a comment.

JESUS MALPARTIDA 
Rating:
5.0

Customer did not leave a comment.

Rimfa England  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denis brucciani 
Rating:
5.0

Customer did not leave a comment.

camilo contreras 
Rating:
5.0

Customer did not leave a comment.

JOHN WALLACE 
Rating:
2.0

Customer did not leave a comment.

Samuel Thompson 
Rating:
4.0

The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.

BYRON E REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH R RAGETTE 
Rating:
5.0

Customer did not leave a comment.

Marlene Lewis 
Rating:
3.0

Customer did not leave a comment.

MELISSA PORTER  |  First Impressions 
Rating:
5.0

Oliver was extremely helpful, and went above and beyond.

Dagmar Weaver-Madsen 
Rating:
5.0

Customer did not leave a comment.

Antonio Montalegre 
Rating:
5.0

It was a pleasant experience. The young lady was very pleasant & helpful. It was quicker checking out than I thought it would be. Wish the 10’ truck had a ramp but it’s probably too short of a truck for one. Overall a painless experience.

John Bishop 
Rating:
5.0

Oliver was very helpful when I returned the cargo van. Super easy experience in returning, thanks to Oliver.

Patrick O'Donnell 
Rating:
5.0

Customer did not leave a comment.

Justin estramara 
Rating:
1.0

A terrible experience today, I rented a van from 9 am and returned it at 11 am today, and I left some work tools forgotten in the back, and 3 hours later I returned to look for them and they did not appear , the employee who received my van was no longer there and the manager did not find my tools, it is not the first time that I forget something, but if the first time they do not appear, I advise you to carry out an investigation into the case

MANUEL CANAL ARAQUE 
Rating:
2.0

Staff wasn't friendly, poor explanation of services.

JASON SCHARKOPF 
Rating:
4.0

Employees were helpful and friendly.

Kathleen Fletcher 
Rating:
5.0

Every time I come here the agents are attentive and courteous. I am so happy to come here every time.

HECTOR F RAMIREZ 
Rating:
5.0

Waldy was awesome and installed my hitch in record time.

JUSTIN COSENTINO 
Rating:
5.0

Monai, Jose, and Oliver were great! My wire wasn't working and they helped me figured it out and i was on my way promptly. They are the best! Check in was also a smooth process. Anny had me on my way in no time!! The equipment was also clean and in good condition. 100 percent recommend this location!! Thanks

Michael Fisher 
Rating:
4.0

Thank you for the service

Alphy Thompson 
Rating:
3.0

Staff was friendly. The cargo door was extremely difficult to open and close, it was getting stuck a couple inches from the bottom. The driver's side door also had to be slammed to get it to close properly.

Brian Rose 
Rating:
3.0

Customer did not leave a comment.

Anthony Zeolla 
Rating:
4.0

Customer did not leave a comment.

nidia somarriba 
Rating:
5.0

Very pleasant and helpful staff. Equipment was good.

Miles Flamenbaum 
Rating:
5.0

Customer did not leave a comment.

Francisco Alfonso 
Rating:
5.0

Easy pick up and drop off

charles durr 
Rating:
5.0

Anny, Waldy they were great and very helpful. I give them 5 stars each.

JOSEM MERCADO 
Rating:
5.0

I've been to many U-haul locations. And this one by far is the best 1 great customer service. There's a guy at the counter name Enrique wonderful attitude, high spirit. He made it so easy for me to get my truck fast. Because I was in a hurry. He made the whole transaction smooth and fast I was in and out

ismael montes 
Rating:
4.0

Customer did not leave a comment.

SHANA Maimone 
Rating:
5.0

Professional staff, quick exit. Thank you!

Leroy Brown 
Rating:
5.0

Excellent employees! Best place to do business in white plains..

Marcio Andrade 
Rating:
5.0

Excellent work

Luis Enrique 
Rating:
5.0

Give Leo a raise; he deserves it!

Gary Forlini 
Rating:
4.0

Oliver was very helpful with return .he is always extremely friendly and helpful

Ed Dizenzo 
Rating:
5.0

Great customer service, Jose and Waldy took care of me.

ronny garcia 
Rating:
5.0

Customer did not leave a comment.

Stephen Ruffino 
Rating:
5.0

Excellent professionals working in this place.trucks well maintained, information available all the times .. couldn't be better.this company should be proud of this employees..

Marcio Andrade 
Rating:
1.0

Rude customer service

MEMLI NEPOLA 
Rating:
5.0

Booking the reservation was easy, the equipment was clean and user-friendly. Everyone was kind and knowledgeable, especially the gentleman who checked me in on-site. He was very helpful!

Caitlin Durney 
Rating:
5.0

Good service and excellent price and quality service

luis minchala 
Rating:
4.0

Customer did not leave a comment.

VICTOR LEE 
Rating:
5.0

Nothing

KATHY MANNIS 
Rating:
5.0

Great service at the Virginia Road, White Plains location!

LEIGH DORNBURGH 
Rating:
4.0

Customer did not leave a comment.

Amos Pierrette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Chin 
Rating:
5.0

Customer did not leave a comment.

Benjamin Vaccaro 
Rating:
5.0

Great people

Christopher Thomas  |  Overall Experience 
Rating:
5.0

Ok

fransico cianci d'emilio  |  Overall Experience 
Rating:
5.0

Great service

ENRICOM W MURRAY 
Rating:
4.0

Very friendly service and helpful.

Anthony Pidoto 
Rating:
5.0

I thought that the $$ I paid when making the reservation was the total I owed. It wasn’t. I owed 50$ after the work was completed. Not sure why. Also, I don’t think one should have to pay anything before the work is done. The technician who did the work was great.

Richard Weinbaum 
Rating:
4.0

Could have used someone outside to help us locate vehicle.

Anselmo Olvera 
Rating:
1.0

Train staff to deliver excellent service !Except for Monae.

Preston Dorsey 
Rating:
4.0

I thought the passenger side mirror was iced up but when I got to my loading site I realized there was spray paint or something on the mirror. It was difficult to see. Also the contract was emailed to me after I left the premises and when I checked it the gas level noted was more than was actually in the tank. You should make sure the customer is able to verify before leaving the lot.

BETH FREDERICK 
Rating:
5.0

The two young ladies who worked were both very patient with me and my many questions. They both seem so pleasant and knew the system and could answer all of my questions. Thank you very much.

Shanin Roane 
Rating:
2.0

Cargo van exterior was dirty--so dirty that I couldn't see out of the windows. Exterior graphics were defaced- someone took a .Sharpie and drew a demeaning picture. Interior had trash stuffed between dashboard and windshield. Front seats were not vacuumed--contained hair, etc. .

Jeffrey Silverman 
Rating:
5.0

Customer did not leave a comment.

STEPHANIER BUIL 
Rating:
5.0

Customer did not leave a comment.

trent bronner 
Rating:
5.0

The person in the office disk was very helpful he was very patient and help me to fix all the issues

FARDIN GHAFOOR 
Rating:
4.0

Customer did not leave a comment.

Eliana Dacosta 
Rating:
5.0

Thank you so much!

Luis Enrique 
Rating:
5.0

Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.

David Fajardo  |  Overall Experience 
Rating:
5.0

The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.

Cristin Batignani  |  First Impressions 
Rating:
2.0

Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.

Brandon Dougherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santiago Bonilla  |  Overall Experience 
Rating:
3.0

I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month. During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again. Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.

mirlinda asllani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shad Interligi  |  Overall Experience 
Rating:
5.0

Manager and staffing were absolutely outstanding customer service friendly.

rosario margarita rosales  |  Overall Experience 
Rating:
2.0

The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I’d never use them again based on that. And the gm is a ghost

LaQuilla Wilson  |  Overall Experience 
Rating:
3.0

The cost is a little high, no real deals related to storage facilities. But had a good experience.

Jillian Street  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony morzello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Mani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bennett Votor  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful with reservations and completing application. I am not very computer smart. Lol

Elizabeth Hall  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer Rojas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaQuilla Wilson  |  First Impressions 
Rating:
5.0

All of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.

Devan Jairam  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.

David Fajardo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele Gregory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOEL TENENBAUM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amos Pierrette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danty Ledesma Perez  |  Online Move In 
Rating:
3.0

Expensive Storage units have no light It was moldy Holes in the unit ceiling mesh Holes in the drywall in the unit

SAMUEL COKE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher Paganelli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Austin Betterly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Harsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MURPHY  |  First Impressions 
Rating:
4.0

My only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.

Harry Harsch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Handler  |  First Impressions 
Rating:
5.0

Very satisfied

ARTURG NETO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENIS HOWARD STERNBERG  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly!

GEORGYANN CARR  |  First Impressions 
Rating:
3.0

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility’s access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

STEPHEN WARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JP Cole  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gayann Lamattina  |  Overall Experience 
Rating:
5.0

Staff was ver helpful and accommodating

Hermelina Delapaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA BROWN  |  Overall Experience 
Rating:
3.0

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Deborah Dulepski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR RICCE  |  First Impressions 
Rating:
5.0

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

George Yates  |  Overall Experience 
Rating:
5.0

Excellent service

eddy nieto  |  First Impressions 
Rating:
1.0

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Juan Palacios  |  Overall Experience 
Rating:
5.0

Very friendly. Nice guys working in front desk.

omar chamorro  |  First Impressions 
Rating:
5.0

Muy buena atención al cliente especialmente de la srta Anni Martínez

eddy nieto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael McCrain  |  Overall Experience 
Rating:
1.0

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Juan Palacios  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

joey ledbetter  |  Overall Experience 
Rating:
5.0

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Robert Capua  |  Overall Experience 
Rating:
5.0

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Manuel Felix  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha Suarez  |  First Impressions 
Rating:
5.0

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

CHRISTOPHERLEE GELLETICH  |  Overall Experience 
Rating:
5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer

MAKAYLA ROSARIO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal Pappas  |  Overall Experience 
Rating:
5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton Curry  |  First Impressions 
Rating:
5.0

I had a great experience and staff was awesome

Manuel Felix  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenneth Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Sujith Rayi  |  Overall Experience 
Rating:
5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR KINSEY  |  First Impressions 
Rating:
5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Paul Sujith Rayi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janelle Russ  |  Overall Experience 
Rating:
5.0

Amazing manager and staff

christophe pays  |  Overall Experience 
Rating:
1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Laura Campagna  |  Online Move In 
Rating:
2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Omar Isa  |  Overall Experience 
Rating:
5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

Margot Wilsterman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc goldberg  |  Overall Experience 
Rating:
3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN SEBERG  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Meghan Moynihan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessenia Calle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Rodnizki  |  Overall Experience 
Rating:
1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

LaIsha Hillian  |  Overall Experience 
Rating:
4.0

The move went good.

Quay Thomas  |  First Impressions 
Rating:
1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline Loftin  |  First Impressions 
Rating:
5.0

The staff at this location were always friendly and helpful.

stephanie harris  |  Overall Experience 
Rating:
5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

JOSEPH SUGRUE  |  Overall Experience 
Rating:
5.0

No problems, helpful staff

SARA ORGEL  |  Overall Experience 
Rating:
4.0

Great staff.

Brian Kapsner  |  Overall Experience 
Rating:
5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Branndi Smith  |  First Impressions 
Rating:
4.0

Was easy to get signed up and moved in.

ADAM LOCKLIN  |  First Impressions 
Rating:
5.0

Other than the hours, everything was great.

Michael Young  |  Overall Experience 
Rating:
3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Marcus Veytia  |  Overall Experience 
Rating:
5.0

Outstanding

Ralph Bonet  |  Overall Experience 
Rating:
5.0

It was easy and convenient

Aisha Ahmad  |  Overall Experience 
Rating:
5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

COREY STOCKTON  |  Reservation 
Rating:
4.0

Nice facility to have my UBox shipped to.

Sam Wolloch  |  Overall Experience 
Rating:
5.0

The staff was very helpful

Renee Cook  |  Overall Experience 
Rating:
5.0

Service rep was very helpful

Renee Cook  |  Reservation 
Rating:
1.0

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

DAVID Strober  |  Reservation 
Rating:
5.0

Donna and her crew are amazing. Always helpful and knowledgeable.

Kassim Walker  |  Overall Experience 
Rating:
5.0

I was completely satisfied with the service. Thank you.

Jana Jordanidisova  |  Overall Experience 
Rating:
1.0

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Audrey Appel  |  Reservation 
Rating:
5.0

Everyone there was awesome and it was a great facility!

mark kearney  |  Overall Experience 
Rating:
5.0

Made a stressful time less stressful

Dori Ramos  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • History

    We have an adaptive reuse program to better the environment!

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