Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy eficiente el trabajo que realizaron para brindarme toda la información y resolver rápidamente lo que necesitaba
Carmen Fernandez
Rating:
2.0
Customer did not leave a comment.
Engin Yilmaz
Rating:
3.0
Customer did not leave a comment.
Melissa Ordonez
Rating:
4.0
Customer did not leave a comment.
Timothy Hunter
Rating:
5.0
Customer did not leave a comment.
franklin rodiguez
Rating:
5.0
Customer did not leave a comment.
Norma Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEUNG JEA PARK
Rating:
4.0
Customer did not leave a comment.
Ashley Kamensky
Rating:
5.0
Customer did not leave a comment.
CLAUDIA PALOMARES
Rating:
5.0
Customer did not leave a comment.
Margarita Uriostegui
Rating:
5.0
Customer did not leave a comment.
Abdullah Wafa
Rating:
5.0
Great customer service and affordable prices. I’ve rented here twice now and will continue to use their services.
IMRAN HANIFF
Rating:
5.0
young man really helped me quickly and got me on my way at the last minute. thx you sir
Jacqulyn Simmons
Rating:
5.0
Customer did not leave a comment.
KENT GOCHENOUR
Rating:
5.0
super service
EMERSON HERNANDEZ
Rating:
2.0
Booked a truck with 2 dollys before they opened. Opened the truck and no dollys in the back. Had to wait an hour for them to open up and when they were open they said they were out of furniture dolly’s. Waste of time at this location. No point of picking up before they were open.
PAUL TRENG
Rating:
3.0
Customer did not leave a comment.
JARRETT BARNARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEUNG JEA PARK
Rating:
5.0
Great service! I used the mobile app and it was quick and easy. Walked in the store picked up the key and I was on my way. I did return the truck during working hours and the guy handling the returns was quick and explained everything I needed to know about returning the truck. The whole process was smooth. I would definitely rent here again and recommend this location.
Michael Iglesias
Rating:
5.0
Customer did not leave a comment.
Lucia Ayala
Rating:
3.0
El costo no es justo porque si lo usas una es una hora de cobro no abarca 2 horas
Samuel Rodriguez
Rating:
5.0
Customer did not leave a comment.
VERONICA RAMIREZ
Rating:
5.0
Customer did not leave a comment.
Katerin Rivera
Rating:
4.0
There was a hole in the truck, water got all over my belongings. The staff was nice but I do wish that had been caught before I used it.
Amy Gibson
Rating:
5.0
Y'all are Professional
mIguel barahona
Rating:
5.0
To be better
Adan Larios
Rating:
5.0
This staff member was great and excellent of providing information about the storage
Richard Smith
|
Overall Experience
Rating:
5.0
Richard was great in offering me top-notch service. He helped ensure I understood everything and made sure what started off as a rough day didn't end that way.
TERRY JACKSON
Rating:
5.0
Customer did not leave a comment.
Brittanie Henyard
Rating:
5.0
I rented 7am when open General Maneger was in He was a great guy friendly customer service
But I wanted to rent it night before wa another person there he didn't rent me the truck because I have a North Carolina license he said he can't rent ir person with out of licenses
I told him I already rented few times in this location
And I also showed him I rented uhaul truck 217 times since 2016 many different states because I was a out of road driver for moving company actually I rented about 500 times
But my record on uhaul shows since 2016 Wich I was renting uhaul since 2001
Kenan Kara
Rating:
5.0
Customer did not leave a comment.
Sandra Starghill
|
Overall Experience
Rating:
4.0
Rochelle and Davis were very friendly and engaging. They were very helpful in meeting my storage needs. I will rent from this store every time!
LESLIE ZALASAR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yu Li
Rating:
5.0
ok
Sanni Ibrahim
Rating:
5.0
Customer did not leave a comment.
Norma Milla
Rating:
5.0
Extra credit and appreciation to the young man who did my check-in. He was very professional and personable throughout the check-in.
DONALD HOLLOWAY
Rating:
1.0
Customer did not leave a comment.
Lloyd Johnson
Rating:
1.0
How the hell do you give me the option to drop it off at one of the locations that you need the equipment at and not give me enough miles to get there. Getting charged another 20 dollars because you can’t add the miles correctly is stupid. Supposedly I’m supposed to have enough miles to drop off at location. Never using yall again.
Wilmer Marquez
Rating:
5.0
(Friendly)
VIVIAN Coleman
Rating:
5.0
Excellent customer service! I will return when needed.
Jada Garcia
Rating:
5.0
Customer did not leave a comment.
mIguel barahona
Rating:
5.0
The manager and GM were very friendly and professional
marquil butler
Rating:
1.0
Horrible experience both of the times I visited this location.
Gabriel Boothe
Rating:
5.0
Todo fue perfecto gracias por todo mario garcia
MARIO GARCIA
Rating:
5.0
I return the truck same amount of gas
And the charge me 12 dollars more for gas
I drove 32 miles only and I put 4 galones of gas
Jose Mezquita
Rating:
5.0
Customer did not leave a comment.
CAROYLN BATISTE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvonne Brown
Rating:
5.0
Great the general manager was super nice and got everything done for me. On return the last was not the best but the guy that helped was great
Nicholas Guinn
Rating:
5.0
Customer did not leave a comment.
HEUNG JEA PARK
Rating:
5.0
Customer did not leave a comment.
Yu Li
Rating:
5.0
The manager that assisted us was very nice and helpfull
Eric Loew
Rating:
5.0
Nothing everything was great best customer service ever
reyes juila
Rating:
4.0
Customer did not leave a comment.
KERRY KRAUSE
Rating:
5.0
Everything was good with this location I have no complaints we need more people like them.
And I just want to say thank you for the people that help me God bless.
Rodney Moore
Rating:
1.0
General manager and other managers are horrible and rude at this location!!
Gabriel Boothe
Rating:
5.0
Customer did not leave a comment.
christina abalos
|
Overall Experience
Rating:
2.0
The engine light of the rental truck came on when I was within four miles from pick up. I returned the rental truck back immediately and they charged me for mileage and gas.
James Shu
Rating:
5.0
Customer did not leave a comment.
Luis Mila
Rating:
5.0
Service was excellent!!
PATRICIA WOODS
Rating:
5.0
Very friendly and polite staff! Went back to reserve a truck and trailer for my actual move, very helpful!
Kenneth Cox
Rating:
5.0
It was a nice place to store my belongings and will use them again whenever the need arises
Anthony Foster
|
Overall Experience
Rating:
5.0
Rochelle, Chris and David were all incredibly helpful, kind and informative. They helped me navigate the move and I will definitely use this location again. Rochelle and Chris went above and beyond in making sure our pick up and drop off was seamless.
Jaime Smith
Rating:
5.0
Customer did not leave a comment.
Dana Edwards
Rating:
5.0
Customer did not leave a comment.
Merilyn AlverezHernandez
Rating:
4.0
Customer did not leave a comment.
Theresa Barras
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Iran Mesa
Rating:
5.0
After experiencing devastating electrical storm with lightning of my neighbor and my home and having to move furniture back into my home after restoration of my home. After experiencing a Very stressful situation but when interacted with the superb staff at UHall who exzude with pleasantries made me feel cheerful during our interaction. There were two notable clerks, Ms. Amber and Ms. Rochelle. These 2 ladies were very pleasant, insightful and professional. These two ladies were outstanding in customer service, communication and and interaction with customers/clients as noted while I was there.. Kudos to Ms. Rochelle and Ms. Amber for helping to provide a positive and comfortable leasing/rental experience!!
William Hines
Rating:
5.0
Customer did not leave a comment.
Tania Ruban
Rating:
2.0
I had a long wait time with a reservation at least 30 minutes
Michelle Murray
Rating:
3.0
Customer did not leave a comment.
TAKINA BURSE
Rating:
5.0
Thank you
ELIZABETH BUTLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID GONZALEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna Bowers
Rating:
5.0
Customer did not leave a comment.
Hermis Bartutis
Rating:
5.0
N/A
teresa Thorn
Rating:
5.0
Customer did not leave a comment.
Maria Posas
Rating:
1.0
I am writing to express my considerable disquiet over a series of experiences I have encountered with your establishment, particularly concerning the inconsistent guidance on equipment drop-off locations and the conduct of the managerial staff.
In previous rentals, I have observed that there are two designated areas for returning equipment, namely the front and the back of the premises. My interactions with the manager on duty have been marked by a notable lack of clarity on this matter. On one occasion, after depositing the equipment at the front, I was approached in a discourteous manner by the manager, who insisted that future returns should be made at the back of the establishment. Conversely, during a subsequent rental, the same manager reacted with indignation when I complied with his prior instruction by returning the equipment to the back, stating that it should have been left at the front.
To mitigate further misunderstandings, I took the proactive measure of telephoning the establishment while en route to confirm the preferred drop-off location. Regrettably, my call was summarily terminated by an employee named Richard. Moments later, I received a text message notifying me that the drop-off location had been unilaterally altered—done without seeking my prior consent or authorization.
Upon my arrival, the Manager, Christopher, engaged in a confrontational manner that I found to be not only unprofessional but also entirely unwarranted. Despite my earnest pleas—based on the exigency of an important pending transaction nearby and the stipulations of my original reservation—Christopher proceeded to record me without my consent as I unhooked the trailer myself, receiving no assistance from him. Furthermore, he threatened to levy a $250 fine for dropping the equipment at an 'incorrect' location and intimated that I would be prohibited from future rentals.
Such treatment is diametrically opposed to the principles of customer service, especially when one considers that I have been nothing but courteous and cooperative, even in the face of blatant rudeness and disrespect from the staff. It is disheartening to realize that I am financing an operation that fails to exhibit even a modicum of professionalism or courtesy.
I look forward to your prompt attention to this matter, as it necessitates immediate redress.
MARCO VILLATORO
Rating:
5.0
Customer did not leave a comment.
Yu Li
Rating:
5.0
Thank you.
Miguel Norales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAEGAN WILLIAMS
Rating:
1.0
Customer did not leave a comment.
yorgenis legrs lafitta
Rating:
5.0
They were very nice and helped disconnect and push the trailer to a parking spot.
Kelly Haynes
Rating:
5.0
Customer did not leave a comment.
Branden Lopez
Rating:
5.0
Customer did not leave a comment.
Guy Harrell
|
Overall Experience
Rating:
4.0
We had a cargo trailer reserved for the weekend at another site (Beechnut and Bissonet location), but arrived to be told no trailers were available--the national system was down during the week and we were told any multi-day rental went through national. So, even though we had a reservation, we could not pick up a trailer--see note below.
This is poor service giving a reservation and confirmation and then not have the equipment available. The Beechnut and Bissonet location went the extra mile to find a truck at the Gessner location, and the Gessner location did a good job taking care of our needs.
NOTE: when I went by the Beechnut and Bissonet location towards the end of the day, there were more than a dozen cargo trailers still on the lot--and we were told people had not picked them up their reservations. (Lost business???????)
GORDON START
Rating:
5.0
Customer did not leave a comment.
Clishe Larke
Rating:
4.0
Customer standing there should have priority over customer on the phone. I stood there for 15 minutes waiting for the phone call to end.
Michael Killfoil
Rating:
1.0
The service was less than poor. I wasn't properly explained the return policy for after hour returns. Which resulted in my card being charged several additional fees and placed one of my accounts in the negative for $300. Spoke with cooperate about returning everything for the inconvenience being I'm a return customer and just used them just 6 months ago! I have used them EVERY TIME I moved. Nope they don't value their return customer and for that I'm done with UHAUL!!!!
The customer service is excellent. Whomever is owner needs to accommodate the workers with more pay. The heat they have to deal with they should get some pay
Jeremy Lusk
Rating:
4.0
I'm sure that I do not know. The uhaul people treated me very well.
scott hansen
Rating:
5.0
Very knowledgeable staff
OMAR ALI
Rating:
5.0
Customer did not leave a comment.
enaiastullah faizi
Rating:
5.0
Customer did not leave a comment.
Jackie Clark
|
First Impressions
Rating:
5.0
As always the crew takes care of things and are VERY polite
Jackie Clark
Rating:
5.0
Customer did not leave a comment.
Jose Moz
Rating:
5.0
Customer did not leave a comment.
Yihuai Zhang
Rating:
5.0
Excellent customer service
IRASEMA ARREDONDO
Rating:
5.0
No comments. Everything was on point. Great accommodating staff & equipment.
ANGELIA OWENS SAPP
Rating:
5.0
This will be my go2 place if I need a U-Haul truck again! Staff was great! Thank you!
ANGELIA OWENS SAPP
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maylin avila
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
francisco garabito
Rating:
5.0
Cool
valy mal
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie Zalasar
Rating:
5.0
Very good
Jose Portuondo
Rating:
5.0
Customer did not leave a comment.
TERESA THORN
|
First Impressions
Rating:
5.0
Always polite and through. Equipment is ready on time and invoices are sent out same day.
Great place to do business.
Michael Trogdon
Rating:
5.0
Customer did not leave a comment.
Huy Pham
Rating:
5.0
Both members of your staff were very helpful and kind. This is important because they were BUSY!! and it can be easy to be overwhelmed and frustrated when your that busy but both staff members were absolutely wonderful!
Jessie Leins
Rating:
5.0
Great
Gerson Orejuela
Rating:
1.0
The tires was low and the manger did not explain cleanly about the over change was. I was told it would be 47dollar but I end up paying 106 dollars. How do you explain that,
KENNETH SMITH
Rating:
5.0
Customer did not leave a comment.
JOSE VILLAFANA
Rating:
5.0
Easy and excellent service
Melvin Mitchell
Rating:
5.0
Customer did not leave a comment.
Uzair Ahmed
Rating:
1.0
Customer did not leave a comment.
Brandon Green
|
Overall Experience
Rating:
5.0
Rochelle and Eric were excellent. There customer service was quick and easy. I needed help unexpected and they were there for me with no problems. Great team work.
keesy gamble
|
First Impressions
Rating:
5.0
The staff made it easy to process my vehicle and get me on the way. Many thanks to the guys at Uhaul.!!!
marilyn pickaree
|
First Impressions
Rating:
5.0
Excellence all the way around the board. I would recommend this location to any and everybody.
Teia Berry
|
Online Move In
Rating:
5.0
I rented the unit for 10 months, and Eric Hinton provided excellent service throughout! I especially liked that my entrance card functioned perfectly, and that I was able to extend the rental a couple of times using only a phone call to Eric. Warm regards, Gary Marsh
Gary Wayne Marsh
|
Overall Experience
Rating:
3.0
The manager at this facility was not knowledge about the basic principles
Clara Fells
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Maricio Romero
|
First Impressions
Rating:
5.0
Good customer service.
Sharon Yu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Starghill
|
Overall Experience
Rating:
5.0
Location: conveniently located right off the freeway
Service: amazing staff, helped me out with renting a truck and moving into a unit
Facility: Clean, Friendly Service, always someone at the desk to help instead of you waiting for someone to appear.
Recommendation: The units are really tall, and can hinder some of your items are being moved in. Be creative to use the higher space, I found tape to hold items in place.
Tuongvan Pham
|
Overall Experience
Rating:
5.0
They staff was great and very nice had a great overall experience
Jason Hall
|
Online Move In
Rating:
5.0
VERY GOOD CUSTOMER SERVICE AT THIS LOCATION.
Dianne Clark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana Salazar Casanova
|
First Impressions
Rating:
5.0
No comment.
Thank you ❣️
VIRGINIA ALLA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tuongvan Pham
|
First Impressions
Rating:
5.0
Very well pleased with management and staff
Glennda Ahmed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI MEADOR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristin Thelander
|
Overall Experience
Rating:
5.0
Eric and his team were great!!$
Angela Bryant
|
Overall Experience
Rating:
5.0
This was the best Uhaul experience I have ever had ! The staff was knowledgeable friendly and accommodating. I will always go to this center for all needs
Jaleesa Hines
|
First Impressions
Rating:
5.0
This particular U haul Westwood is exceptional.Erick and Anthony and the newest young guy are very Industrious hard working Respectful and very passionate to me and other customers. These Staff managers desires Seven Gold Stars. They are the best
God bless U haul for me.
I have been a U Haul friendly custu for the longest many yrs
Theresa Umoren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marinus Nangkeng
|
First Impressions
Rating:
5.0
Realmente el manager Eric, muy professional y un excellente servicio
Luis Carlos Moreno Espinosa
|
First Impressions
Rating:
5.0
Very helpful and professional.
Deborah Burns
|
First Impressions
Rating:
5.0
As usual manager was on site and VERY helpful and considerate of my time aswell as courteous been dealing this particular site for years
Jackie Clark
|
Overall Experience
Rating:
5.0
Excellent customer service, Rochelle was amazing!
Arielle Frazier
|
First Impressions
Rating:
5.0
Muy satisfecho
Alberto Adonis Quijano Calvo
|
Overall Experience
Rating:
5.0
Eric.... Was So So helpful... Went above excellent....
And let's not forget about Amber.... Same thing ... Went above excellent!
I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. 😄😄😄
Theresa Gayle Skinner
|
First Impressions
Rating:
5.0
David was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff.
He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!
katharine east
|
First Impressions
Rating:
5.0
Professional & Courteous!!!!
Jacqueline Lair
|
Overall Experience
Rating:
5.0
The staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.
Zachary Perri
|
Overall Experience
Rating:
5.0
Good Location where I stay
On braeswood blvd
Debra Ann Smith
|
First Impressions
Rating:
5.0
The representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.
DONNELL ADAMS
|
First Impressions
Rating:
5.0
Thank you
LEROY GRUBBS
|
Overall Experience
Rating:
5.0
Great staff good people I will recommend people anytime to your location...👍👍
Heriverto Gonzales
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas Greene
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LANCE ROSBOROUGH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GUSTAVO GUTIERREZ
|
Overall Experience
Rating:
5.0
El manager fue muy amable y atento con migo
Jose Marzana Padilla
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dorchelle clay
|
Overall Experience
Rating:
5.0
Very experienced, greets customers and answers all questions. He is very professional and multi tasking with amazing attitude.
Edithmary Ijeoma Price
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS JIMENEZ VALENCIA
|
First Impressions
Rating:
5.0
Thank you
LEROY GRUBBS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER OMOLABI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAULETTE FERRETTI SPAIN
|
Overall Experience
Rating:
5.0
Esta un precio accesible y en un lugar adecuado
norge puentes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Floyd Jr Douglas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daylenis Darcout
|
Overall Experience
Rating:
5.0
Such a nice employee would deff not let go of my units
jacqueline Orellana Romero
|
First Impressions
Rating:
5.0
Best storage
Jocelyn Crystal Jacome
|
First Impressions
Rating:
3.0
The wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mail
Jackie Clark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mishundalin Eugene
|
Overall Experience
Rating:
5.0
Excellent customer service.
SAM MERCHANT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHERINE GROSS
|
Overall Experience
Rating:
5.0
U haul is good and have a good friendly staffs
Isaac Ejiogu
|
First Impressions
Rating:
4.0
The gate was broken in the back. Inconvenience to move out.
Siren Lewis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adesola Ogun
|
Overall Experience
Rating:
5.0
Great service. Easy pick-up and drop-off
Adesola Ogun
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philmena Dale
|
Overall Experience
Rating:
5.0
Employees are very respectable very professional and know what they are doing
Edith Lemon
|
First Impressions
Rating:
5.0
Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage
theresa umoren
|
First Impressions
Rating:
5.0
Staff very friendly and helpful.
John Robertson
|
Overall Experience
Rating:
5.0
Staff were always friendly and helpful. Place was always clean.
J. Robert Robertson
|
Overall Experience
Rating:
5.0
Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.
Jackie Clark
|
First Impressions
Rating:
5.0
The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.
KATHERINE GROSS
|
First Impressions
Rating:
5.0
Excellent service.
Ruwa Shayeb
|
Overall Experience
Rating:
5.0
Thank you fveru very much i
maria maxie
|
Overall Experience
Rating:
2.0
Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.
Thomas Greene
|
First Impressions
Rating:
5.0
very friendly staff, thank you!
Jason Cables
|
First Impressions
Rating:
2.0
Staff rude, harrass u.
Cekennacheriff Rogers
|
Overall Experience
Rating:
5.0
The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc
teresa houk
|
Overall Experience
Rating:
5.0
agent was very helpful
Liam O' toole
|
First Impressions
Rating:
5.0
Enjoyed our rental space and the ease and convienience of our space.
Thank you.
juluis porter
|
Overall Experience
Rating:
5.0
All the staff was very friendly and customer service was excellent
Margaret Maranto
|
Overall Experience
Rating:
5.0
I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.
teresa houk
|
First Impressions
Rating:
5.0
Thank you Destiny and all the staff for all the help!
Daniela Olvera
|
Overall Experience
Rating:
5.0
Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox
veronica jackson
|
Overall Experience
Rating:
5.0
Every employee that I worked with was kind and helpful. Many thanks.
Delaney Olstad
|
Overall Experience
Rating:
5.0
all was good and nice. Very helpful with any questions that I had.
3 years of niceness!!!