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Michael PierceCustomer Reviews for U-Haul Moving & Storage of Westside Erie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience
Dan Longnecker | Overall ExperienceN/A
Julio Roche Pagan | Online Move InN/A
Julio Roche Pagan | Overall ExperienceThank You
DONALD CHIODO | Overall ExperienceThe staff was very nice and let us go back and look at the unit and everything was great and I took the unit
barb mcintire | First ImpressionsUHaul has Everything you'll need for moving and storage. They have thought of everything! Inside storage was clean well lit and secure, the staff always bent over backwards to help
David Stetson | Overall ExperienceYour salesman made sure we had the right size storage and helped us to obtain that.
Robert Richardson | First ImpressionsLove them great customer service
CHARLES DAVIS | Overall ExperienceAgain, the young gentleman Dominic on the Pittsburgh Ave., Anche was super friendly super helpful just all around fantastic please let him know. Thank you.
Michael Hennessey | First ImpressionsThe customer service was great!!! Even while training a new employee everything seemed as they all worked together for years. Everyone worked as a team to assist my needs. 💪🏾
Michael Woodard | First ImpressionsExcellent customer service. The entire team is very pleasant to deal with.
sheila grego | Overall ExperienceI have had several units through the years. If I were economically more secure, I would still have the unit. Thank you so much for keeping my special memories so safe. God bless you and your family.
JACQUELINE LUCAS | Overall ExperienceMy mother in law was the one storing her items there. The last of everything she owned on this earth. We were told a different price then what was charged. My brother in law was receiving money from his mother (my mother in law) to pay the bill. He pocketed and we were unaware. Once we found out and went there with cash to pay it and remove all her items that day they wouldn’t even work with us. Her important paperwork was in there. Pictures of her family. I can’t imagine that container sold for very much and it was probably less than what we try to pay. I think your employees should remember that the people who rent those are human just like them. Things happen in life that we have no control over. I know the person in charge could of worked with us but instead chose to embarrass us in front of their staff and other customers when we came in. For that reason I will never use or recommend UHaul ever again in my life. If anyone ever wants to try and make right of this please call me 814-853-6230
Chris Hammond | Overall ExperienceRentend uhaul truck the gas reader was off I was charged for going over miles but I know I did in. I was ripped off you guy need to remove that truck from the lot till it’s fix.
Shannel Cannon | Overall ExperienceJack Sullivan
John Sullivan | Overall ExperienceA little pricey for a 5x10 unit. That would deter me possibly coming back. Otherwise a good experience.
Richard Bafik | Overall ExperienceVery helpful, friendly and professional
Ronald Alan Brantis | First ImpressionsThere is one associate at this store named Andre who was beyond helpful every time I’ve talked to him on the phone or in store. Great customer service.
Madison Faulkner | Overall ExperienceVery positive experience in every way
John Christoph | Overall ExperienceThank you
DONALD CHIODO | First ImpressionsThe staff is terrific. Thanks to all.
sheila grego | First ImpressionsI've only had positive experiences with U-haul. This time, I saw the walkthrough truck inspection for the first time, and it was very good and convenient. The people at both ends of my rental were great (friendly, professional, helpful) and I would rent from U-haul again if I have needs in the future.
John Christoph | Online Move InStaff was very nice and helpful
Jillian Krastins | First ImpressionsFast and easy, secure site
Timothy Flynn | First ImpressionsThe attendant that assisted with my check in and truck drop off was personable, helpful and overall made the experience very positive.
eugene piedmont | First ImpressionsKeep it up
Delvin Crosby | First ImpressionsI must say that must of the staff at the store I use are extremely friendly and helpful. Unfortunately there are a couple there are not so much. I use this facility all the time and really have never had the experience of dealing with the before. I would have given U-Haul an excellent if not for those two
Sandra Carpinello | First ImpressionsAndres Negron DeLeon an employee at the Pittsburgh Ave U-Haul location in Erie, PA went above and beyond to make sure my experience was more than satisfactory. I would recommend that U-Haul location to any and everyone!
Brittany Swiderski | First ImpressionsMade it an almost non issue.. No problems, no lines, very clean and secure place, very customer oriented staff, etc….
Darik Layman | Online Move InThe storage facility was very accommodating, helped us storing our belongings in the unit the right way and utilizing their provided equipment to perform the task safely and with more ease. everyone present was very kind and helpful, and ready to answer the questions we had about the unit and how to best store our belongings in it. Definitely a location I would return to.
Matteo Zazza | First ImpressionsThe person at the front desk was extremely helpful. I wish I could remember his name. He was pleasant, informative and accommodating to our needs.
Patricia Rougeux | Online Move InStaff was very helpful!!
Janet Moore | Overall ExperienceI just think the price is too high and then the fees y’all don’t give Grace period
Lisha Lofton | Overall ExperienceVery pleased with the entire experience!
Krista Westfall | First ImpressionsEmployee that helped me was great!
Cassidy Sykola | First ImpressionsAll went well. Thank you
Richard Bafik | First ImpressionsI loved it and it was cheap
TIMEKA KING | First ImpressionsEverything at this location was absolutely perfect.
Erica Eliason | First ImpressionsI would never rent from you again. It's almost criminal that you would not refund me almost an entire month of rent when I moved early. That's completely unacceptable and unethical. I intend to file a complaint with BBB as well. 🖕
James P Yurcan | Overall ExperienceNo kids running it. Everything is prompt, overall just good customer service.
ISAAC TORRES | Overall ExperienceThe cleanest and best run storage facility
Mark Winschel | Overall ExperienceNo one knows what’s going on and nothing is ever followed through. I have spoke with this facility and main number on multiple occasions. The main facility was told aug 3 we were clear of the units. Yet they continue to charge me I have been charged 750.00+ dollars even after addressing the issue. Lazy people and don’t want to take care of anything. I’m accused of having a lock on the unit it wasn’t there when we left yet no one knows where it came from I’ve told them continuously I have both locks and sets of keys yet they still accuse me. I have been clear since Aug 3. The facility is aware I will go to everything and everyone to get this taken care of. This is getting ridiculous. It’s Christmas nothing has been done in all the time I contacted them (which I have all the names, times,dates and run down of conversations when I talk to uhaul about this. It’s 750.00 dollars!!!! SOMEONE NEEDA TO GET THIS TAKEN CARE OF YESTERDAY. ILL NEVER RENT HERE AGAIN
Nancy Farrell | Overall ExperienceWonderful and convenient!
Jared Schaaf | Overall ExperienceAsked for help and they refused
Bernice Wilson | First ImpressionsThe card key gave me trouble at times.
THOMAS COOPER | Overall ExperienceEveryone one there was great professional and kind I would recommend them to anyone.
CHRISTOPHER MULDREW | Overall ExperienceMatthew was excellent!
GALE SIMON | Overall ExperienceStaff was helpful and gave us good directions on how to access the unit. It was a plus that we received the first month free because we had rented a U Haul truck.
Patricia Klenk | First ImpressionsWe got confused on how to get to building C (which driveway to take)- clear signs would help. Better instructions on how and when to arm/disarm the room would also help - we weren’t sure when we had to arm/disarm it and how often.
Carrie Hilinski | Online Move InWould like to mention Chad and Matt for outstanding customer service. Thanks again guys.
matt Mitchell | Overall ExperienceVery professional
Gregory Fillak | First ImpressionsUnit was still soft locked and the staff helped get it accessible
Laurie Brown | Online Move InVery helpful staff, great experience
STEPHANIE AMES | First ImpressionsWe had more than a few issues with our initial truck rental. Staff was very helpful with these issues. But at the end I was charged alot more than I was told I would be charged.
Tammy Booth | First ImpressionsA little pricey for me, about twice as much as I expected so I will be shopping for a better price seeing as I am going to need it for years not months
Randall Marzka | First ImpressionsVery clean facility and friendly staff
Shelley Tomcho | First ImpressionsMatt always takes cate of me.
melodyann buzzanco | Overall ExperienceIf the access hours were till midnight it would be better.
THOMAS COOPER | First Impressionsan excellent experience with the employee Andre, he helped me During this process (my house caught fire) speaking Spanish for me and showing compassion and help. On the other hand, the employee Mysti is very aggressive with the clients, she should be a little more flexible, very difficult to talk to her without feeling that being one of the HuHaul customer, is a problem for the company. excellent service thank you.
Martha Lopez Ramirez | Overall ExperienceMatt Driscoll took great care of me and His the best.
melodyann buzzanco | First ImpressionsEveryone was really helpful and explained everything clearly to me.
Lynne Wright | First ImpressionsVery goodt
Kiara Hermann | First ImpressionsVery nice and helpful will always recommend
DAJAHRAY RUSSELL | First ImpressionsUsed the facility for over 20 years. Never had any issues. The new manager Matt Driscoll made my experience even better over the last few years.
John Kleinhanz | Overall ExperienceMATT IS AMAZING
Sabrina Messina | Overall ExperienceThey were very nice to me. Thank you for your help.
betty simmons | Overall ExperienceMuy buenos los empleados
ROSA ANGULO | First ImpressionsI can’t explain the level of service received without beginning to yell loudly. But absolutely above and beyond. Thank you so much for everything
Brandon Ranson | Overall ExperienceAlways so it’s good to me
robert BUCCERI | Overall ExperienceThe move in instructions are a bit complicated. I came in the first time on Thanksgiving Day after renting a space on line. I received the codes on line but it wasn't clear which box I was supposed the enter the *_____# code; so, I tried it on the wrong building first. Then on the right one but received a you have to set up your code message. I came in the next day and the two young men at the front counter were very helpful and I was squared away.
Eric Dye | Online Move InI liked the way the employees treated me and others. Very helpful considerate and professional courteous. Thank you
William Desantis | First ImpressionsNo clear instructions that I had to use the kiosk to unlock my room alarm. Haha. I may have set it off the first time. I got it now. That's my only complaint.
Daniel Majewski | Online Move InThe manager was EXTEAMLY HELPFUL! if needed I will only continue to deal with this specific location. I've delt with all the employees and only have positive things to say about them! Thank you guys for all of your help! P.s to whom this may concern big fat raises are deserved for that team on Pittsburgh Ave! :)
Ashley Wingard | Overall ExperienceI have nothing but praise for the U Haul staff. They were helpful and polite in all my dealings with them. A truly great 4 year experience!!!
mary lyons | Overall ExperienceThe guys were very polite and very nice
William Foster | First ImpressionsDidn't use storage... Quit asking for a review. How can we rate something we didn't use?¿?
Michael Borzon | Overall ExperienceWe had to rent 4 storage spaces instead of giving us 2 large ones or looking around for to large ones the guy on Pittsburgh Ave I think his name was Matt was not friendly or helpful
Veronica GavinBrown | First ImpressionsDidn't need lights because I was on the ground floor outside garage everything was great thank you
CHARLES TURNER | Overall ExperienceI was completely happy doing business with Uhaul. It was an inexpensive way to move my things, They are open on Sundays so the hours were convenient for me.. The Staff was friendly and very helpful. Plan to move more things from Durham NC soon and will use them again for sure.
ILEANA RESTIVO | Overall ExperienceVery helpful when my place wasn't ready when i moved from ATL
Jessica Bellamy | First ImpressionsAll good!
LESLIE ALEXANDER | Overall ExperienceAfter having a unit for 18 years, thank you to the management and staff at U Haul. Sincerely, Don Patsy Pfizer
PFIZER INC./ DON PATSY | Overall ExperienceThe staff were very helpful and worked with me to accommodate our unique situation.
Johnathon Edwards | Overall ExperienceMy reservation was lost. After looking several times online I called to ask questions and reserve the unit so I could be confident it was what I needed. The reservation was lost. Then it was found and was totally different than what I was told. It was specifically what I didn’t want. The worst part is that my phone call and hold time was over an hour. Long over an hour. Then I inquired about renting a truck. I was told there were trucks for my move available over the weekend. I decided to go to the store and check in and sign papers like I was told.. and they couldn’t find my reservation for the unit and then found I was charged, checked in and wasted a trip for the wrong unit anyway. Then.. I asked about the truck rental and figured I’d take care of that while I was there and I was told there’s nothing and they were overbooked! This was only few hours after I wasted time on the telephone. I was upset about the multiple set backs and being inconvenienced more than once. The storage unit is clean however there are gaps in the broken cealing cover and I can see above the unit. I’m not sure what the problems are but I have been happy. It’s uhaul in the past. This time I was very disappointed. I don’t have time to hold an hour trying to file a complaint. It obviously isn’t going to help my situation if there’s nothing available. I can’t afford to waste money in the middle of a move
Shannon Kleiner | First ImpressionsThey were very helpful and finally got the outside storage unit for me
robert BUCCERI | First ImpressionsOur furniture was in this climate controlled facility for 21 months with zero issues. The unit was as clean as it was the day we put the furniture in the unit. The furniture was not covered and never got dusty! Amazing! We never entered the unit until we opened the door to remove the furniture and the floor was very clean. No bugs or rodent sightings. I highly recommend this Uhaul and would rent here again.
Vicki Waite | Overall ExperienceI haven't gone to the facility yet. I tried several times to reach the actual facility. No one ever answered. VERY FRUSTRATING!
Pamela Hartleb | Online Move InBut I just began. However, I do know another uhaul storage customer who is well pleased so I am not doubting the experience I will have while using uhaul storage.
Elisa Austin | Online Move InThe storage unit was clean and well lit. If I have an access code and key for the lock I should be able to access my unit 24/7. Also the price of the unit was raised 3 times in under 2 years. I cannot recommend storage units with U-haul because of this.
Chris Turco | Overall ExperienceService was very good 😊
DARREL PRIOLEAU | First ImpressionsThe staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.
Andrew Copple | Overall ExperienceSo far everything’s looks good. The unit is clean
Brenda Barr | First ImpressionsService rep was outstanding
Andrew Copple | First ImpressionsThe staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment
Barry Baer | Overall ExperienceEverything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.
MARY GEORGY | Overall ExperienceI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK BENNETT | Overall ExperienceI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK BENNETT | Overall ExperienceHad a few problems,
DIANA CROSBY | First ImpressionsUsually had to wait at counter if I needed something before being served.
kevin hedderman | Overall ExperienceOther than the problem with my billing, everything was good.
Marilyn Kacprowicz | Overall ExperienceExcellent staff and clean facility
dan regel | Overall ExperienceExcessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20% discount at $57.95, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only $62.90/mo., including insurance, much less than $82.50.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20% discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for $13.19 on June 19, 2020 for a total of over $95 for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for $98.48, then another billing for $113.48 July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.
mary krause | Overall ExperienceI moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable
kevin hedderman | First ImpressionsGenerally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.
Patrick Baehl de Lescure | Overall ExperienceCustomer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette
SHARON Murri | Overall ExperienceThey over charged and gave me a run around, the GM was very ignorant!!
Autumn Dunkle | Overall ExperienceGreat service
Richard Anderson | First ImpressionsI moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about $45 dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.
Virgina Rhinerson | Overall ExperienceThe staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience— and we were very glad to be done with it.
joy johnson | Overall Experiencemy unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.
Chris Bleggi | Overall ExperienceEverything was great! They even stayed the few extra minutes after hours we needed to finish loading up.
Max Kohler | Overall ExperienceNo issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.
PHILIP WALKER | Overall ExperienceJeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.
Shauna Mack | First ImpressionsHad unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.
Kevin Jones | Overall ExperienceThe U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.
Virgina Rhinerson | First ImpressionsThe first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!
Chris Turco | First Impressions1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!
Chris Turco | First ImpressionsNeeded it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.
Elizabeth Brandick | Overall ExperienceThe staff were very friendly and helpful.
maria rivero | Overall ExperienceI didnt like customer service
Jeremy Brosius | Overall ExperienceHours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.
ANDROMEDA FAIR | Overall ExperienceVery helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane
Tim Schnaekel | First ImpressionsNever use UHAL anymore the service sucks
Bin Han | Overall ExperienceI had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.
mary koss | Overall ExperienceStore seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.
DONALD SHRIVER | First ImpressionsThanks for the great experience!
Jennifer Rodgers | Overall ExperienceWhen I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.
CHRISTINE STORTEN | Overall ExperiencePRICING WAS EXCESSIVE
KEITH VARGASON | Overall Experience.
NEAL KLECKNER | Overall ExperienceIt would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.
Elaine Chaklos | Overall ExperienceDealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls
mary koss | First ImpressionsNo comment
LYNN TROMBLY | Overall ExperienceThey do a nice job!
Craig Nivens | First ImpressionsService guy was friendly and was In and out.
Jeff Hoopsick | First ImpressionsI ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD
Bin Han | First ImpressionsI wouldn’t use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn’t checked.
Laurie Edwards | Overall ExperienceThe U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.
Klaus Retzlaff | Overall ExperienceEmployee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.
Angela Coustillac | First ImpressionsI have no comments.
DAVID WOOLEDGE | Overall ExperienceThe gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.
edward signorino | First Impressionsvery helpful and knowledgeable. just a good group of people who work there.
MICHAEL NIKITHSER | Overall ExperiencePersonel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.
Jack Pieper | Overall ExperienceStaff yesterday was fantastic!!! Manager is professional and kind as well.
PEYTON Thomas | Overall ExperienceVery convenient for my son in college to use and store items. Will definitely recommend.
Christa Collins | Overall ExperienceTyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.
lynn wheeler | First ImpressionsTruck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.
Jack Pieper | First ImpressionsWell lit, secure, convenient storage. Efficient, friendly and helpful staff.
Carolyn Bauman | Overall ExperienceEfficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Highly recommend.
Carolyn Bauman | First Impressionsvery helpful. could not have asked for a better experience.
MICHAEL NIKITHSER | First ImpressionsThe staff was very friendly and helpful.
Sherry Walters | Overall ExperienceI called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were
Deborah Simkowski | First ImpressionsI paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn’t evengetin
Aaron Bunting | First ImpressionsOur unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.
Eric Rockwood | Overall ExperienceExcellent! Thank You!
GLORIA VIGNOLO | First ImpressionsVery nice
Christine Langdon | First ImpressionsClean
PAUL HUDAK | Overall ExperienceThe employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.
laurie lawson | Overall ExperienceTyler was extremely helpful. A huge asset for your company!
Alan Irwin | First ImpressionsOne of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Thank you
PHYLLIS FRAKES | Overall Experienceu sucks
Jacqueline Saunders | Overall ExperienceThank you
American Heart Association | Overall ExperienceStaff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Thank you.
Mary Kornak | Overall ExperienceN/A
Pleshette Johnson | ReservationIt was nice having full access to my things in storage , the fee was high but I managed to pay it every month
Wesley Double | Overall ExperienceVery friendly. Got me checked in in a timely manner. Would highly recommend
Kathleen Gauriloff | ReservationRyan mgr. very helpful
RICHARD VOGT JR | Overall ExperienceI rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.
REX RYAN | Overall ExperienceI reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.
joseph orloff | ReservationNEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.
Tessa Staab | Overall ExperienceI accomplished what I came in for. That is what I'd expect to happen.
Daniel Hawley | Overall ExperienceThe staff is amazing! Very helpful!
KRISTI PARSONS | Overall ExperienceGreat!
DARLENE VLAHOS | Overall ExperienceExcellent facility and service.
Mark Blakeney | Overall ExperienceThe employee was very informative and helpful!
Tennisha Quinn | ReservationWell-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.
STACY Mc NEAL | Overall Experience-
SEAN SULLIVAN | Overall ExperienceMy unit served my needs and it was worth the investment while I needed it. Thank you
WILLIAM CLEIS | Overall Experienceoverall good experience
William Dunbar | Overall ExperienceJust seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.
Daniel Hawley | Reservationnice facility
Sriram Ramanujam | Overall ExperienceThey made ny move much easier
Nancy Jelinek | Overall ExperienceReliable service and have used this facility many times for kids at school.
Jesse David | Overall ExperienceGreat service and multiple options to help on moving
Martin Karg Barroso | Overall ExperienceI love that I was able to get a free month bc I moved from another state. It helped me out a lot.
Jalitza Velez | Overall ExperienceA little expensive but worth not having rodents, insects and mildew!
Amy Harris | Overall ExperienceIt was perfect for what I needed it for
Sarah Young | Overall ExperienceThank you
Alexandria Smith | Overall ExperienceI’m a night person and on weekends especially Sundays I would have liked to come around 7,8 o’clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card
linn wasielewski | Overall ExperienceGreat location with quick service.
Mark Blakeney | Overall ExperienceVery good experience.
mike higgins | Overall ExperienceWouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service
Kathleen Robbins | Overall Experienceeasy and affordable
chris proper | Overall ExperienceExcellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.
Karen Bleil | Overall ExperienceThanks for your Patronage
Jacqueline Dixon | Overall ExperienceThe hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!
JOAN DUSKA | Overall ExperienceWe were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.
Jack Pieper | Overall ExperienceI was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.
KATHLEEN WILLIAMS | Overall Experience