Customer Reviews for U-Haul Moving & Storage of Westbelt

1,352 reviews

10515 Southwest Frwy   Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

(713) 981-9431

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 981-9431

10515 Southwest Frwy
Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The process was easy. The rate online needs to match the in store rate after omit reservation.

JASMINE REESE 
Rating:
5.0

Great

Theresa Umoren  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIVANC BIBER 
Rating:
1.0

I was charged twice for a ball hitch and only received one, I told the front desk employees and they still charged me for another one I would like a refund for the one I did not receive

Onassis Fernandez 
Rating:
5.0

The manager and staff were knowledgeable. Professional, courteous and helpful.

Kenneth Simmons  |  Overall Experience 
Rating:
5.0

Highly recommend 👍

Melody Loyd  |  First Impressions 
Rating:
5.0

Martin, thank you for taking care of my stored items. I really appreciate your superb customer service. 18 years is a long time however it was money well spent.

YOLANDA FARRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALEH AHMED 
Rating:
4.0

Food policy doesn’t make any sense, if you have a rodent issue deal with that not the customer

Daniel Edwards  |  First Impressions 
Rating:
5.0

I really liked the Manger all around good guy

ROBERT LOZANO  |  Overall Experience 
Rating:
2.0

Good

Mildred Ovalles 
Rating:
5.0

I luke how they work with in a difficult time of need they made it less stressful and made convincing. Thank you and stay steady and strong uhual employer and employee thank you stay blessed

Derek Ester  |  First Impressions 
Rating:
5.0

The guy who checked me in and was in the front desk was really friendly and accommodating. Made the rental process pretty smooth .

Jesus Herrera 
Rating:
4.0

Martin runs a busy location I was in my storage unit for 10 years and also had my 38 foot travel trailer in a space as well Propane Station is very handy to have on site

JOHN STONE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Duane Noel  |  First Impressions 
Rating:
5.0

Excellent service and equipment

nick bartyzel 
Rating:
5.0

great overall and easy.

raul mancilla 
Rating:
5.0

Excellent customer service, timely get the truck.

rehan ahmed 
Rating:
5.0

See Yall next time. Thanks

RANDALL HON 
Rating:
5.0

Customer did not leave a comment.

TERRY CASTON-HEADEN-BLACK  |  First Impressions 
Rating:
4.0

Leaving trashes around dumpster area are really bad, be more demanding on the rules. And also have the outside storage renter to pickup trashes that's lying around. in their spot.

NIGEL DELGADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanuel Weldemichael 
Rating:
5.0

Customer did not leave a comment.

Fangzhong Tian 
Rating:
5.0

Customer did not leave a comment.

Darieyn Flowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Althea Johnson 
Rating:
5.0

Over all my staying my experience was excellent I would like to give a very warm thank you to Martin and Linda and the rest of the staff for their hospitality unfortunately I moved to a different city so I just needed to move all my stuff but if I ever do come back to this location I will be gladly to come back and rent for them thank you for everything.

Gladys Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rochelle emanuel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NAPOLEON LEE  |  Overall Experience 
Rating:
5.0

Well keep. Talented caring management. Excellent! Ephraim Emanuel Gilkes

ephirim gilkes  |  First Impressions 
Rating:
5.0

Really nice people

ROBERT LOZANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roneisha Mcclean  |  Overall Experience 
Rating:
1.0

Check engine light was on. Don’t supply vehicle with a engine light on. I was waiting for the truck to break down on me. The front passenger tire was low had to fill myself. I have a job, I don’t work for u-haul the approval process was ridiculous. I’ve rented from U- haul before. Shouldn’t have had to go through all of that waiting.

Gene Burrell 
Rating:
5.0

If I wanna recommend a storage to anyone,gonna recommend this place,because it’s really the best storage to use. I do really appreciate your service.Thank u

Lateefat Otukoya  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles westbrook 
Rating:
5.0

Customer did not leave a comment.

Roneisha Mcclean 
Rating:
5.0

Great front office personnel. Friendly, informative, and super helpful when you need them. Thank you for the pleasant experience.

marion southall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SIBBIE WILEY 
Rating:
1.0

Unit broken into. They lost key to new lock. Had to have lock drilled. No good experience. Do not use

RUIHE ZHOU  |  Overall Experience 
Rating:
5.0

Every Friendly lady in the Uhaul office

ALEX OCHEME  |  First Impressions 
Rating:
5.0

Great people

Alex Ocheme 
Rating:
5.0

Customer did not leave a comment.

Elizaabeth German 
Rating:
5.0

The associate (lady) that attended to me during the pick up and drop off was amazing. She addressed to all my queries and concern positively and was helpful. The vehicle was great too. Thanks guys!

OLUWATOSIN OLUWO 
Rating:
4.0

Customer did not leave a comment.

tien vo 
Rating:
5.0

Service was Excellent and to my satisfaction great environment and good place to do business

Jude Chinweokwu 
Rating:
5.0

Customer service was excellent. Please upgrade the lady that attended to me. She's good at what she do. Thanks uhaul

Leonard Njoku 
Rating:
5.0

Customer did not leave a comment.

carmen villatoro  |  Overall Experience 
Rating:
5.0

It is very easy to grab a truck through the app, excellent customer service, I recommend it

Jarold Gonzalez 
Rating:
2.0

The truck we got the head light was out on driver side, the engine light was on and the air didn't work and most of all we had low tire pressure and when we went in they told us one thing over the phone and told us different when we got there.also we couldn't get anyone to come up front for almost 20 minutes. They should of discounted us it with all of the problems we had we even took pictures to proof it

KERRY KRAUSE 
Rating:
5.0

More trucks

Tunde Sonubi 
Rating:
5.0

Extremely difficult Return Vehicle check out system, my nephew, the driver could not do, so he returned the vehicle sooner than I planned. He returned the vehicle at the counter

SERGIO PLASENCIA 
Rating:
3.0

Customer did not leave a comment.

LEON NELKIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Portia Roy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Portia Roy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK RICKMAN  |  Overall Experience 
Rating:
5.0

Thanks!

Luis Ruiz 
Rating:
5.0

Customer did not leave a comment.

AMY MILLER  |  Overall Experience 
Rating:
4.0

I was quite impressed with the clean facility and well control storage climate. The secure measures to gain access to the area is to be commended. I recommend this Enterprise for all your storage needs. My only concern is the price fluctuations, but besides that I have no complaints.

Michael White  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose Medina 
Rating:
5.0

Customer did not leave a comment.

Chiesa Roberts 
Rating:
4.0

👍🏼

Fremiot Bernabe  |  First Impressions 
Rating:
5.0

Very well staff . Very helpful. Would recommend to anyone. Thank you for be there when I need it. Steven Haynes

STEVEN HAYNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYA DEASON  |  Overall Experience 
Rating:
5.0

Brittany was absolutely incredible. She was very helpful in getting our unit set up and was always friendly and available whenever we went to access our storage.

andrea barrientez  |  Overall Experience 
Rating:
5.0

Both at Bissonnet &Beechnut an at West Bellfort location employees were very courteous and helpful

Burhan Nomani 
Rating:
1.0

When I entered the U-haul office/building, there were two employees conversing. Both employees made eye contact with me then looked away and continued their conversation. I had to say, “Good morning! No one spoke to me when I walked in the door.” One of the U-haul workers said, “my apologies, you’re right. Good morning.” This same U-haul worker then says, “this is our manager” as he points at the other employee. The manager was not warm nor friendly. He seemed as though he was trying to hurry and get me out. He completed the check out and check in for me when I arrived and returned. However, he did not talk me through the process. He just asked for my ID, asked me to sign the contract with a quick explanation that was hard to grasp, and gave me the key. When I returned, he was assisting another customer but still did not greet me when I came into the door. He did not talk directly to me. He instead talk to my male friend about my U-haul return. He told me at the last minute that if I wanted to use debit, there would have to be a $160 hold on my account vs if I used a credit card- it would only charge me the exact amount. Luckily, I am able to run my card as debit or credit because who wants to get charged almost double rather it’s temporary or not? Anyways, he’s completing my payment process and I asked him very politely, “Will you email me the receipt?” He then answers, with an annoyed tone in his voice, by shaking his head slowly to symbolize a “duhhhh” kind of yes. I believe that he should have asked me if I would like a paper receipt, emailed receipt, or both. I also expect more professional and respectful behavior from a manager. I will NOT be returning to this U-Haul location nor will I recommend it.

Shameelah Abdullah 
Rating:
3.0

Customer did not leave a comment.

Ingris Luna 
Rating:
5.0

Customer did not leave a comment.

JON MENEFEE  |  Overall Experience 
Rating:
1.0

The services reps are not friendly. I understand it's hot but you don't have to be rude. The lady wouldn't let me check the truck before before making a decision on insurance. The truck had a check engine light on. I was told I got get the truck for 24hrs upon calling and reserving. The lady wouldn't let me rent it for 24hrs. She told me I had to bring it back and rent it again even after her Co worker told her in front of me and my wife she could rent it to us for 24hrs. Upon returning the truck the lady there was rude. Never using this location again.

ross norwood 
Rating:
5.0

Customer did not leave a comment.

Jo Woodard  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NINA WENDT  |  Overall Experience 
Rating:
5.0

Everything was easily done with the app and the workers were very helpful. Didn’t have any problems with my rental or needing information when asked.

Sokphanary Soeung 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Maria Delgado  |  Overall Experience 
Rating:
5.0

Everything was great THE LADY WAS NICE

Davion Wagner 
Rating:
5.0

Customer did not leave a comment.

Tina Arrington 
Rating:
3.0

I’m still waiting for the refund

joseph alexander  |  Overall Experience 
Rating:
5.0

The manager was helpful

5Star Family Thrift Stop  |  First Impressions 
Rating:
5.0

Great customer service very informative. Very patient and professional.

CHERLETHA WHITING 
Rating:
5.0

Martin is the excellent person and their service are great and they really take care of their customers and place is very clean 🙏 thank you Uhual

Murad Mohammed 
Rating:
5.0

I’m very happy with the place , But I bought a piece of land and I have parked my truck now, thanks for your services

Ismael Hernandez  |  Overall Experience 
Rating:
1.0

This is the second half of the story about the car hitting my home and van: I was at Acura dealer a few buildings over getting a replacement vehicle for the van that the car hit. I called to ask if I could return the truck to their U-Haul location there was a young man that answered the phone and was extremely disconnected from customer service. He instead that I would have to pay a fee to return the truck without having a look at the reservation. I asked to speak with the manager and he too was very rude: I guess he lead by example! prior to getting to the dealer I made arrangements to be picked up after returning the U-Haul tuck and since this location was right there it would save time and inconvenience. I arrived to the store after finishing with the dealer to return the truck and they charged me $230.00 fee for returning the truck

CAROL BYRD 
Rating:
5.0

Customer did not leave a comment.

tera williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hortensia Wellborn  |  Online Move In 
Rating:
5.0

Great staff, friendly and courteous.

Clement Ozomah  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Fallier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARY MARTINEZ ORTEGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Idelsi Alvarez alvared 
Rating:
5.0

Keep up the awesome job!!!

Syrita Moore 
Rating:
5.0

Customer did not leave a comment.

Obinna Ifeadike 
Rating:
5.0

Customer did not leave a comment.

Trena Gilkes  |  Overall Experience 
Rating:
5.0

Martie was Amazing. Fast. Friendly. And very knowledgeable. Very quick and efficient! The employee that was there with him, acknowledged me with a smile when I came back to the unit. That made me feel good!

tera williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francisco morales  |  Overall Experience 
Rating:
5.0

Original place for equipment pick up did not have truck available and were not helpful in finding me a replacement in a timely manner.

Kevin Cousins 
Rating:
5.0

Linda was very courteous and helpful.

Sokphanary Soeung  |  Online Move In 
Rating:
5.0

We moved all of our furniture out of my storage unit #C18 yesterday. Since being there for there 3 years Linda has treated me like family. She’s always so pleasant and sweet and importantly very professional. In addition, a few months ago, there was a storage fire in my area and I’ve received several texts and calls to come in. Your team and staff are very friendly and professional. Thank you all for being such a wonderful team. -Chanel

CHANEL BATISTE  |  Overall Experience 
Rating:
5.0

Martin was GREATTTTTTTTTT

deborah turner 
Rating:
5.0

Best customer service I have had. Wonderful workers

Donna Shaw 
Rating:
5.0

Customer did not leave a comment.

RUBEN ESTRADA  |  First Impressions 
Rating:
2.0

My belongings were damaged I lost everything I recommend if you do use them monitor your things. Some how My belongings got wet and there is black mold had to pay someone to remove my life work worst day of my life and to top it off They have rats

ROXIE NOBLE  |  Overall Experience 
Rating:
1.0

There was fire at this facility and my storage unit was broken into at this location. After the fire, I contacted the office and informed them that I was coming in the afternoon to retrieve any items that were not destroyed. I arrived at my storage unit to find out all my items had been put in the trash and hauled away. Many of my family's personal items and things were gone. This is not a place you want to use. For all the money they charged me for 4 years to be treated like my things did not matter. DO NOT USE THIS STORAGE FACILITY!!!!!

Sandra Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Daudu 
Rating:
5.0

Customer did not leave a comment.

pavel Galkovitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE MONWE  |  First Impressions 
Rating:
5.0

Good experience.

rene lombard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Anderson  |  Overall Experience 
Rating:
1.0

They charged me extra money

Yasin Ibrahim 
Rating:
5.0

Mr. Stavinoha has a great team... and the service is great

ANDRES GARCIA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN EMERSON BURRESS  |  Overall Experience 
Rating:
1.0

The lady in the office lied to me when I called about an open spot. I had to go through a different u-haul dealer to find the spot at the location I called.

george chandler  |  First Impressions 
Rating:
5.0

Keep yo the good work

Fabian Rodriguez 
Rating:
1.0

They had a fire and I was robbed before I got there, my locks where removed and they let me get someone go through my burned and water damaged property and steal.

Christy Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dunia Candano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Salaz  |  Online Move In 
Rating:
5.0

The general manager was so patient and helpful

Asha Branch 
Rating:
4.0

Customer did not leave a comment.

DON PAINTER 
Rating:
5.0

Staff was Very Friendly and knowledgeable!

WALTER CRINER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERALIS VAZQUEZ ARROYO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Soliz  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

derrica Jackson  |  Overall Experience 
Rating:
2.0

The truck needs to be balanced and needs a major upgrade. Customer service was horrible. And the payment after I brought the truck back was automatically taken with my permission to use the card and they charged me before telling me the price…

Kian Malik 
Rating:
5.0

Customer did not leave a comment.

Cynthia Willingham  |  Online Move In 
Rating:
1.0

Linda was the person on the counter dealing with customers. Not only me but for the 40 minutes that I was there in line awaiting to be helped (Normal busy situation not a problem at all) I witnessed Linda be literally disrespectful to every single person she dealt with. When my turn arrived no news flash there, completely rude passive aggressive and doing unnecessary steps making people very uncomfortable. After I had my fair share with her I proceed to complete my move and witnessed again in the parking lot she having an altercation that started in the office with a gentlemen that was only trying to delivery his return trailer, I also saw the same gentlemen trying to deescalate the situation inside the office and when they were outside Linda pretty much threw the paper work at the guy. I work in a industry heavily related to customer service as well and I cannot believe how a person like that is the face front dealing with customers at this level.

lucas Santos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kianna Hurndon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN EMERSON BURRESS 
Rating:
5.0

Customer did not leave a comment.

MARVIN EMERSON BURRESS 
Rating:
1.0

Very rude old lady 👵 I think she don’t like brown people that what i felt. I will try to avoid renting from uhaul in future

Nasser Albalushi 
Rating:
5.0

Customer did not leave a comment.

Liliana Alvarado 
Rating:
5.0

Customer did not leave a comment.

ERIC SAXTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

salim ghensiya 
Rating:
5.0

Customer did not leave a comment.

Sharon Williams 
Rating:
1.0

Poor experience during return of truck

OGHENEOTE ALUTA 
Rating:
5.0

Customer did not leave a comment.

Nazim Sunesara 
Rating:
4.0

Customer did not leave a comment.

JERIN MCKIVER  |  Overall Experience 
Rating:
3.0

The unit was fine and the people were friendly, however pest control should have been better.

Tom Ceynow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jhon ramirez  |  First Impressions 
Rating:
4.0

Quick n efficient service. Friendly associate.

Syed Ahmef 
Rating:
5.0

Customer did not leave a comment.

Alexis Argueta 
Rating:
5.0

My son and my cousin use this location always because I recommended, to them thanks again

pedro toro 
Rating:
4.0

Have better deals on renting trucks in- town.

John Anderson 
Rating:
4.0

Customer did not leave a comment.

HAROLD CHILDERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Malveaux 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Babin 
Rating:
5.0

Great customer service!

Harvey Jones 
Rating:
5.0

Marty and his team were very accommodating, and we were able to get our work completed in a timely manner with their assistance. We highly recommend using UHAUL, especially this location.

ronnie santos 
Rating:
5.0

Customer did not leave a comment.

SONYA EVANS 
Rating:
5.0

Absolutely nothing, customer service was fantastic. I was assisted with reading some of the paperwork because I didn't have my glasses at the time. I rented a truck but helped me find a van because that's what I needed. She made me feel comfortable and satisfied with my rental.

Lee Roberts 
Rating:
5.0

Mya was very helpful, and she really processed my paperwork fast.

ANDRES GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Gilbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Castillo 
Rating:
5.0

Es UN Lugar bastante seguro sobre todo cuenta con un manager super amable.

Argy Concep Designs  |  Overall Experience 
Rating:
4.0

Only problem we encountered was that rats/mice were able to get into the unit and cause some damages to boxes, rugs, furniture. Other than that the experience was pretty good.

Juan Tiscareno  |  Overall Experience 
Rating:
5.0

Marti and the staff are extremely accommodating and helpful and do that all with a smile. I appreciate the good service, the clean and tidy storage units and recommend this facility.

glenda wilder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Williams 
Rating:
5.0

Muy agradecido buenas atenciones

Pedro Fernandez  |  First Impressions 
Rating:
5.0

Very good

CHARLIE NGUYEN 
Rating:
5.0

Did not have the opportunity to utilize the space,due to the repairs not being completed by our R V service center. Thank you for your courtesy.

Sid roach  |  Overall Experience 
Rating:
5.0

Keep up the great work. Nice customer service. Great staff

Karion Weber 
Rating:
1.0

I am U-haul client from more then 12 years & I am always happy with U-Haul customer service , but 1st time " I AM EXTREMELY UN HAPPY WITH THIS SOUTH WEST FRWY LOCATION , * very un respected full & RUDE customer service and On Duty Manager is said he really do not care how loyal and long term customer you are and was very rude. , * I will request U-Haul corporation to keep Eye on this location to improve service otherwise they will loose there customer like us, * I will not recommend this location to any of my clint, NOT BECAUSE FALSE CHARGES BUT EVEN RUDE TALKING BEHAVIOR , MONEY IS NOT IMPORTANT BUT SERVICE IS MUST IMPORTANT SPECAILLY WITH YOUR U-HAUL FAMOUS 12+ year long term customer , Very Poor

mona THACKER 
Rating:
5.0

Marty and his staff are Very Professional, Helpful and Kind! They made us feel like family! I Will Definitely recommend them to Everyone we know!!!

jeanie chronister  |  Overall Experience 
Rating:
5.0

Magnifico lugar muy contento me siento con este servicio

Orlando Rodriguez Olivera  |  First Impressions 
Rating:
5.0

Still too expensive to rent for one day

Oscar Escobedo 
Rating:
4.0

Customer did not leave a comment.

Paul Sinski 
Rating:
5.0

Customer did not leave a comment.

Eric Riley 
Rating:
5.0

Customer did not leave a comment.

Jian Zhao 
Rating:
5.0

Marty, Linda and the Whole Staff Are The Best! They Are Very Friendly, Professional, and Helpful. I Will Recommend This U-Haul Facility To Everyone We Know!!! They Made Us Feel Like Family and Now Are Part Of Our Family!!! 🤗 🙏

jeanie chronister  |  Overall Experience 
Rating:
5.0

The Best Professional, Helpful and Friendly Place That Helped Us With Our Move. I Would Recommend Them To Everyone. Marty and Linda and The Whole Staff are Now Considered Family!!! 🤗😀🙌

jeanie chronister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Delahoussaye  |  Overall Experience 
Rating:
5.0

The GM at this location is amazing and a was so flexible even though it seemed like I wanted to change something at every step! Would recommend just on his patience and understanding alone. I didn't really have interactions with any of the other employees but I'm sure they are a reflection of him.

Donnie Mayfield 
Rating:
5.0

Customer did not leave a comment.

April Truley 
Rating:
5.0

Customer did not leave a comment.

Dwonna James  |  Online Move In 
Rating:
5.0

Linda was very accommodating to our needs. Great job. Thank you.

Sid roach  |  First Impressions 
Rating:
5.0

Les recomiendo a todos los latinos un lugar con 5 ⭐️⭐️⭐️⭐️⭐️

marco guzman 
Rating:
5.0

Customer did not leave a comment.

Jaime Delatobia 
Rating:
1.0

Truck pulls dangerously to the left! Linda was no use after 6 pm self check out is My concern not hers as she let Me know. Send links rather than use of personal cellphone to take pictures of sensitive items. Just not an overall helpful experience.

airica briones 
Rating:
5.0

This is a beautiful storage to stall your storages. You can sleep with your two eyes without bothering yourself. Would surely introduce more friends. Thank you

Titilole Cole  |  Overall Experience 
Rating:
5.0

For now I can't think of anything better that needs improvement but Better You. Your customers Service is great and your equipments are in good working conditions. Thank you U Haul

Titilole Cole 
Rating:
5.0

Marty is a wonderful manager!

Tammenia Francis 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN TILLMAN 
Rating:
5.0

Customer did not leave a comment.

Robert SCHNEIDER 
Rating:
5.0

Muy buen servicio y muy grandes los Storage estoy bien satisfecho con lo que estoy rentando

DANILO BARRERA  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Bahrat Gomany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph osei  |  First Impressions 
Rating:
2.0

I lost about $20.000 tools and equipments, Due to unsafe condition at UHAUL facility. These lost equipments got with anyone walk and claimed their storage was broken with out taking a note what they picked from uhaul. No responsibility what do ever!!!!!!!!

KARIM MOGHANLOO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chandler godine 
Rating:
5.0

Friendly arthmostphere

Titilole Cole  |  First Impressions 
Rating:
5.0

Great service overall!

kimberly morgan 
Rating:
4.0

Marty is the best Manager of any facility we have worked with over my many years.

John HOLLAND  |  Overall Experience 
Rating:
5.0

The employee that helped me out was great!

David Husted 
Rating:
5.0

Nice people

John Brown 
Rating:
5.0

Customer did not leave a comment.

John Brown 
Rating:
3.0

I was not told the 10-foot truck had no ramp when I reserved it.

Bob Herndon 
Rating:
5.0

Office staff (ladies) were very nice, and very professional.

Vivian Wallace 
Rating:
4.0

the man at the counter was courteous and knowledgeable all cost were explained up front so there were no surprises. I will come back when I need a truck

Douglas Raber 
Rating:
5.0

Customer did not leave a comment.

Cimire Ngandjikomba 
Rating:
3.0

This is a major concern for me since I’m big on safety. Please upgrade your trucks fleet headlights from halogen bulbs to HID’s or newer. I had a very hard time driving the truck at night.

Jermine Jeffers 
Rating:
4.0

Put a sign up that says rental office here.

Bryan Cameron 
Rating:
2.0

My catalytic converter was stolen along with others in my building. Security not that great. The GFCI plug for my unit was weak and tripped frequently leaving me with dead batteries on more than 1 occasion. The floor in building “H” was always dirty. Staff was friendly, but not always helpful.

RICHARD STURDEVANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Delaoussaye  |  Overall Experience 
Rating:
4.0

Great customer service

Anita Oluwa  |  Overall Experience 
Rating:
5.0

Mr Martin answered my call and question promptly. The location is very clean, well kept and a safe facility. This is my 2nd time using this location. I highly recommend it to anyone location for a storage unit.

Raymona Papilion  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROXIE NOBLE  |  First Impressions 
Rating:
1.0

NEVER AGAIN

Shehu Suleiman  |  Overall Experience 
Rating:
5.0

The management has always addressed any needs and understands emergencies or special conditions. We have used nearly 20 yrs off and on. Mostly on.

ALTON ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ingrid Reyes  |  First Impressions 
Rating:
5.0

Great customer service

Anita Oluwa  |  First Impressions 
Rating:
5.0

Excellent servicio

Arly Santos  |  First Impressions 
Rating:
5.0

The staff responded very professionally to the fire. We are thankful for the assistance in clearing out our unit, repacking items and finding a new location for us.

THOMAS J. MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALLACE CROW  |  Overall Experience 
Rating:
5.0

Amazing customers customer service. On locaton on MEYERLAND & BISSONETTE.!!!!!!! Hands down !!! BOTH LOCATION...

JANETTE GUERRERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vera Scholz  |  First Impressions 
Rating:
5.0

Rodney Willis and Julia Hall were very kind and helpful during my frustration of not knowing how or where to get my reservation since I was told that my reservation wasn’t found in the system but a special thanks 🙏 be to to ms. Julia Hall who happened to be the God sent to rescued me from my stress and all further stress concerning storage findings. The best customer service ever. Thanks Julia Hall Rodney Willis👍👍👍👍👍

FLORENCE TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaJuana Holmes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnna HodgeGipson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrance Mann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Alaniz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanette Samuels  |  Overall Experience 
Rating:
5.0

One of the cleanest facilities I’ve seen. Staff wants to make sure customers are satisfied. Very well run business.

ROBERT ROSENBAUM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quentin Stafford  |  Overall Experience 
Rating:
2.0

they space and is small wha the toll you

CARLOS PORTILLO VILLEDA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnna HodgeGipson  |  First Impressions 
Rating:
5.0

Martin did an amazing job and was very helpful. He is the reason i will continue using this business

The West Church  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perpetua Chika Ekeh  |  Overall Experience 
Rating:
5.0

Very thankful for the help from Linda. She was very friendly and helpful. Answered all my questions and concerns. She really took her time with me and didn’t rush, went over everything with me which I’m very thankful for. This is my first time renting a truck and storage, she made the process really smooth and easy! Thank you for your help Linda!

Jackeline Chavez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amin ali  |  First Impressions 
Rating:
5.0

Staff always friendly and facilities always clean and well kept.

Reginald Honors  |  First Impressions 
Rating:
1.0

Some clothing and all of my pots were ruined. I don’t think the temperature was set at a decent temperature. There is no reason my items should have been ruined! The staff was nice and helpful.

KIM KINCY  |  Overall Experience 
Rating:
4.0

Need interior camera monitoring of enclosed areas. You did have a break in of my unit and others in my enclosed building and exterior cameras were inadequate and no interior cameras. Really bad when we are told that facility is monitored and secure.

Bobbie davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya Pittman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN MOTEN  |  Overall Experience 
Rating:
4.0

The storage unit had rodents. Although the facility looked well kept on the outside another form of repellent should be used

Sonia Mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH BOJORQUEZ  |  Overall Experience 
Rating:
5.0

Looking forward to increased security efforts and increased number of video cameras. Is license plate reader working yet? I checked other storage lots within 10 miles and this one was the best choice for covered parking and security.

richard ramon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Delaoussaye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

letha jones  |  Overall Experience 
Rating:
3.0

I have stored my RV here for several years. During hurricane Harvey I also had 2 small storage units rented. On 9/30/21 my RV was stolen in broad daylight at 17:45. Culprit was able to access the lot by tailing in on another customer's access code. On exit with my RV in tow, the gate was locked and he forced his way out, damaging the exit gate after he destroyed my hitch lock. Staff contacted me quite promptly, but security cameras lack range and resolution to be truly helpful. I recommend that additional video cameras be added to the system, perhaps a license plate reader/camera would be enough to read the vehicles of all those who come and go at all hours at this storage. I will be willing use this storage facility with more confidence when the security is upgraded to help out the excellent staff here.

RICHARD RAMON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madhavadas Nair  |  Overall Experience 
Rating:
5.0

Good

ANTHONY SMITH  |  First Impressions 
Rating:
5.0

The staff was very informative and explained everything. Also, they were helpful in advising what purchases I would need to make things move smoothly. Glad I chose U-haul.

Jeanette Samuels  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terrance Mann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD EUGENE DURIO  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful.

NATHAN MORGAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN INTERIANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Bruges Fawcett  |  Overall Experience 
Rating:
5.0

The staff Brian Kelly are very helpful and friendly. Excellent customer service Bryan. Thank you so much for your help.

Delia Nogar  |  First Impressions 
Rating:
5.0

let them keep up the good work

OSOGHO IFEGWU  |  First Impressions 
Rating:
5.0

I've considered storing me belongings with other facilities but when you are doing business with a staff that knows their customers by name; Safe; low staff turnover; facilities very clean and the worry free "first month free" U-HAUL is my go-to for storage, Thank U-Haul! Linda and all the staff at Southwest/Beltway are Amazing

DEBRA BISOR  |  First Impressions 
Rating:
5.0

Todo bien gracias.

WILFREDO CHAURAN  |  Overall Experience 
Rating:
5.0

Found exactly what we were looking for. Check-in was quick and easy.

BECKY STEVENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark littleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Ferman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bertha Boone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA DEWITT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Bruges Fawcett  |  First Impressions 
Rating:
5.0

Wonderful staff and very helpful.

Sophia Banks  |  First Impressions 
Rating:
5.0

Muy excelente para mi necesidad y productividad y sobre todo la persona que nos atendió fue muy excelente persona muy profesional tapita y muy amable una atención excelente muy profesional en su trabajo muy destacado y muy limpia sobre todo en su aspecto muy amable y destacada se merece un ☺️💯

Olga Orozco Heredia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydell Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar Padilla  |  First Impressions 
Rating:
4.0

Négatives: No 24 hr access for one unit. A fee for 24 hr access to the second unit.

MIKE CLARK  |  First Impressions 
Rating:
5.0

The front desk agent was helpful and assisted me with my storage needs.

Lundria Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abbigail Payne  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hamza Kamuzora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arvell Pichon  |  Overall Experience 
Rating:
5.0

Clean, secure, and well lit. I would definitely rent here again if the occasion arose.

Larry Durham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raheem sulaiman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Bennett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHEILA BELL  |  Overall Experience 
Rating:
5.0

GREAT CUSTOMER SERVICE OFFERED BY MANAGER MARTI AND STAF. i HIGHYLY RECOMEND THIS SITE.

DAVID FLORES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM CHAMBERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Ezra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Very helpful and very Curtis

Arvell Pichon  |  First Impressions 
Rating:
5.0

Martin and the staff are fast ,friendly and very professional... Wonderful experience will definitely use them in the near future!!!!

Brandon Holder  |  Overall Experience 
Rating:
5.0

The staff was very friendly

FELECIA JACOB  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES PITTS  |  Overall Experience 
Rating:
5.0

Martin and the staff was always very friendly and very helpful.

Zaverie Harris  |  Overall Experience 
Rating:
5.0

I must say that The staff was great and always helpful and professional. I would surely recommended to family , friends and anyone that is in need of storage space.

Charles Griffin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chalondria james  |  Overall Experience 
Rating:
5.0

The Staff at the 10515 Southwest Fwy Houston Texas location were very courteous and professional. A special shoutout to Ms. Linda, she was very kind and caring she allowed me to save some items in the location's personal storage for a few hours the day my lease ended because I couldn't fit it in my car and the location was closing for the day. The next day I came and retrieved my items, I was very grateful for that kind gesture.

KOFI ANANE-SEKYERE  |  Overall Experience 
Rating:
5.0

This team is awesome! I was going to go with a different storage unit and came to pick up a rental truck. The team politely tried to sell me to go with them instead without being too pushy. They let their personalities, quality, and good prices do the work for them. I ended up switching to them and it was a great experience. Keep it up!

CHELSEA GONZALES  |  Overall Experience 
Rating:
3.0

I had issues with the electrical circuit. I was told to change it . And get more powerful cord . Still no hot . . Finally Uhaul realized it was their outlet . IT was changed . Worked for 2 wks great . Then quit again . I ended up plugging into the next outlet next to me . Worked perfect . I only needed 5,hrs of electricity . To much of a hassle . But the personal was great at Helping get issues resolved 👍

sylvia soliz  |  Overall Experience 
Rating:
5.0

Great service

Dely Arias  |  First Impressions 
Rating:
2.0

The guy working was really nice and helpful but the woman was extremely rude and treated me like I was stupid for not standing behind the but the reason I wasn't is because the other customer was not standing in the correct spot and I was trying to keep a 6 foot distance from the other customer. Sh motioned at me and basically said don't you see this big protective screen. Like I was stupid. One of the rudest customer experiences I have had. I work field management for a major retailer and I can tell you this if that happened at one of my stores I would have let her go on the spot. Keep in mind that was the first thing she said to me so there was no interaction previous that would have warranted that kind of response . Hope she learns from this and learns to treat people better.

Kristl Lemieux  |  Overall Experience 
Rating:
5.0

Ms. Linda was an awesome representative for Uhaul, very professional, and friendly. I will truly miss her smile and caring personality.

Crystal Beasley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN. INTERIANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY BUSHMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois Taylor  |  First Impressions 
Rating:
5.0

Your facility although nice is twice as expensive as others in the area. Therefore would not recommend to others.

NIZAR KAJANI  |  Overall Experience 
Rating:
5.0

Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.

Bobbie davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manuel cruz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KARESSA CALDWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pam evans  |  Overall Experience 
Rating:
5.0

The sales associate was friendly , knowledgeable , and very patient . Thank you.

sylvia soliz  |  First Impressions 
Rating:
4.0

Had my RV stored here for 3 years. Mostly a good experience. Would have preferred 24 hour access at no additional cost.

Thomas Dunavant  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Adrienne Germany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dianna taylor  |  First Impressions 
Rating:
4.0

I wish to bring to your attention that I moved out of the storage on5/29/2020 and not 6/25/2020 as indicated in your rating survey

daud barrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosie jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Broderick Anderson  |  First Impressions 
Rating:
1.0

They had to right to tow my cars during this pandemic if my unit came with two parking spots i don’t understand how i am not allowed to park cars there now i have lost two of cars & cant afford to get them out with during not able to work at this time

tyler smith  |  Overall Experience 
Rating:
5.0

Good customer service

Roy Craine  |  First Impressions 
Rating:
5.0

I had a relaxed, friendly and thorough experience during my rental procedure. Thanks for the Welcome! Anibal Ambert

Anibal Ambert  |  First Impressions 
Rating:
4.0

very friendly personal and everything was so easy.

Carlos Rodriguez  |  Overall Experience 
Rating:
3.0

I didnt like they way the workers yelled at me infront of other customers for a ant size thing ...form that point I lost all respect for this location

steve portillo  |  Overall Experience 
Rating:
5.0

The staff is amazing , very knowledgeable of the job, policies and procedures and the location is Immaculate! Thank you guys very much! Return customer

DEBRA BISOR  |  First Impressions 
Rating:
2.0

Very unprofessional

Roland Fontenette  |  Overall Experience 
Rating:
1.0

The lady was very slow every time i went in there for something

Leah Brewster  |  Overall Experience 
Rating:
5.0

Was a great and easy process. I really appreciate the employees you have working at the Westbelt location.

mathew collins  |  First Impressions 
Rating:
5.0

Staff was ALWAYS helpful and polite .

Walter Torres  |  Overall Experience 
Rating:
1.0

Would appreciate if they be more friendly less with the attitude

Leah Brewster  |  First Impressions 
Rating:
5.0

The elevator is turned off after hours so I couldn't visit my unit when I had the time

DONALD THORNE  |  Overall Experience 
Rating:
5.0

Very good customer service tank you very mouch

Jose Teran  |  First Impressions 
Rating:
5.0

They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.

James Gray  |  First Impressions 
Rating:
3.0

Couldn’t get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.

Charles Moore  |  Overall Experience 
Rating:
4.0

I FEEL SECURED WITH MY THINGS STORED THERE.

Edwards Wilturner  |  Overall Experience 
Rating:
5.0

Very helpful

Little Shop  |  First Impressions 
Rating:
5.0

I am disappointed that I was not given a credit for my April payment.

Sally Campbell  |  Overall Experience 
Rating:
4.0

they were always very helpful and accomodating

thomas culver  |  Overall Experience 
Rating:
5.0

Outstanding service

Christopher Kennedy  |  First Impressions 
Rating:
5.0

Brian was great. He made the process easy

Mike Grisaffe  |  First Impressions 
Rating:
5.0

Very nice people

Victor Assouline  |  Overall Experience 
Rating:
4.0

I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.

SYLVIA DOYLE  |  Overall Experience 
Rating:
5.0

Nice storage facility

shewanna barnes  |  Overall Experience 
Rating:
5.0

This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious

WILLIAM CHRISTOPHER REAVIS  |  Overall Experience 
Rating:
5.0

You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏

Larhonda Fontenot  |  Reservation 
Rating:
5.0

I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Highly recommended.

CLARA FARTHING  |  Overall Experience 
Rating:
5.0

Very nice facility with easy access

Larry Carney  |  Overall Experience 
Rating:
5.0

I liked dealing with trustworthy people.

DEMETRIA DIGGS  |  Overall Experience 
Rating:
1.0

Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.

ROBERT DUNCAN  |  Overall Experience 
Rating:
2.0

We had no trouble but there were random vehicles parked everywhere and the property was not clean.

jerry banta  |  Overall Experience 
Rating:
1.0

Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up

darlene trives  |  Overall Experience 
Rating:
4.0

Thanks for all your help

CHARLIE BARRERA  |  Overall Experience 
Rating:
5.0

The process of obtaining and leaving the storage unit was quick and efficient.

chilindia mcraven  |  Overall Experience 
Rating:
1.0

This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79.00$ the guy at the desk wa

William Marshall  |  Overall Experience 
Rating:
5.0

Great facility

Jude Akpan  |  Overall Experience 
Rating:
5.0

Will be back

JEFFERY BLADE  |  Overall Experience 
Rating:
2.0

Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit

Matthew SCHWER  |  Overall Experience 
Rating:
4.0

..........

USA DIRECT MARKET INC.  |  Overall Experience 
Rating:
1.0

Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people

nelson brown  |  Overall Experience 
Rating:
5.0

This U-Haul facility is outstanding, and always accommodating to your needs, especially kudos to Linda extremely pleasant and helpful.

BRENDA AUTRY  |  Overall Experience 
No reviews have been submitted for this location.

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