Customer Reviews for U-Haul Moving & Storage Of West Valley

5,637 reviews

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EDWIN CLARK 
Rating:
4.0

More clear time line to finish installation.

Mark Soderquist 
Rating:
5.0

All good. Thank you guys!

jason burnside 
Rating:
4.0

Friendly staff.

Rebecca Cheatwood 
Rating:
5.0

Customer did not leave a comment.

Ryan Cook 
Rating:
5.0

Truck was ready for me. Absolutely no time wasted at the desk signing for the truck. Returning the truck was even faster. Good running truck. No problems with it at all. Excellent service.

William Mckinley 
Rating:
5.0

Customer did not leave a comment.

craig aubrey 
Rating:
5.0

All good

jason burnside 
Rating:
5.0

Customer did not leave a comment.

Marvin Santizo 
Rating:
4.0

My only problem is (and nothing you can do about it right now.) the location seems very tight and very busy. There is a big parking lot to the west that if you could secure the use of it you could have much more space. 95% of the lot stays empty.

Shane Hakala 
Rating:
5.0

The service, personnel, and entire experience was EXCELLENT. Thank you for making the process so easy!

Veronica Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Nellie Doornbos 
Rating:
5.0

Customer did not leave a comment.

Victoria Stewart 
Rating:
5.0

Customer did not leave a comment.

John Latorre 
Rating:
4.0

Customer did not leave a comment.

Erica Shelley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

makayla segers 
Rating:
3.0

Customer service sucks. Person does their job enough but can’t be bothered to greet you and when asked questions, just says “I don’t know”.

Robert Sasaki 
Rating:
5.0

The gentleman that checked me into one of the lovely storage units was very professional, knowledgeable and helpful. He made the process quick and easy with no hassle.

JEFF STREET  |  First Impressions 
Rating:
5.0

Amazing customer service!!!

Sherrie Reynolds 
Rating:
5.0

Customer did not leave a comment.

Shaira Avila 
Rating:
4.0

Customer did not leave a comment.

Rebecca Smith 
Rating:
3.0

Customer did not leave a comment.

Rebecca Cheatwood 
Rating:
5.0

Customer did not leave a comment.

camilo morales 
Rating:
1.0

They should try not being a bunch of assholes. Rude ass people

Victor Najera 
Rating:
2.0

I was given a vehicle that was dangerous to drive on snowy and icy roads.

LaRon Binggeli 
Rating:
4.0

Was never able to upload any pictures to the website or the app

John Mason 
Rating:
5.0

Customer did not leave a comment.

Morgan Webber 
Rating:
5.0

Customer did not leave a comment.

Amaitsa Livoyochi 
Rating:
2.0

When I came in, there was an available register and representative but he was so busy putting stickers on tape measures that he just ignored me. I waited `13 minutes while he did this activity before he was willing to help me. This person seems to think his job is putting stickers on tape measures, not helping paying customers. No income is made putting stickers on items and no money is generated, better to have happy customers than quick sticker on product which could have been done when the customers were gone or at the end of the day. Poor decision making makes me give you a bad rating.

Douglas Teramoto 
Rating:
3.0

The truck I rented was returned the night before I was supposed to take it back. I still haven't received a receipt. Only an additional charge of $20 and I can't figure out what that's all about.

nancy shaw 
Rating:
1.0

Customer did not leave a comment.

Ryan Tuttle 
Rating:
5.0

Brian was amazing to work with.

Chad Howell 
Rating:
4.0

Customer did not leave a comment.

steve beebe 
Rating:
5.0

Customer did not leave a comment.

ROBERT THOMAS 
Rating:
4.0

Customer did not leave a comment.

John Stacy 
Rating:
5.0

The check in service was even made fun! The sense of humor on the employee was fantastic! Picking up the truck was made so simple and explained so well! The location was clean.

Justine Farrell 
Rating:
5.0

Fast, smooth service. Everything went well. Process is very updated and modern, in and on my way in minutes. Great job uhaul!!

Sharon Mikalauski 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Gutierrez 
Rating:
5.0

Customer did not leave a comment.

amanda garnett 
Rating:
5.0

Customer did not leave a comment.

GARY BURKE 
Rating:
5.0

Customer did not leave a comment.

Keith Kightlinger 
Rating:
5.0

All team members were amazing, helpful and professional. I’ve used this location multiple times. It’s a bit further than my location - BUT it’s worth it.

Vanessa Clark 
Rating:
5.0

The men who helped us both at pick up and drop off were quick, efficient and friendly.

Nathan Olson 
Rating:
5.0

fast and friendly service, I didn't have any issues.

Mirian Laurel 
Rating:
5.0

Customer did not leave a comment.

Donavin Wilde 
Rating:
5.0

Just keep up the good work.

Sandra Hendersen 
Rating:
5.0

Customer did not leave a comment.

Nora Luke 
Rating:
4.0

Customer did not leave a comment.

Cameron Palmer 
Rating:
4.0

Friendly, courteous, and knowledgeable concerning our needs. Totally professional...

Doug Blue 
Rating:
4.0

Customer did not leave a comment.

Holly Van Wagoner 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA P GUERRERO P 
Rating:
4.0

Customer did not leave a comment.

Mauricio Renteria 
Rating:
1.0

Because of the way I was treated at the drop off location and my own personal understanding of how buisness should be conducted, and how it was actually conducted, I will not recommend and will not give a positive review of U-haul when im asked. I will try to seek other methods to move my belongings. It is as simple as this. Dont treat me like I'm stupid! Every time I have done buisness with U-haul they ask me, "What is the closest location is to my house so I can drop off the equipment." Well... I went to the closest location to my home. I had the location tell me they can't take the trailer because they were full. Now normally I would accept that answer and go about the next step in trying to figure out what to do next. Here is the problem. First; I had the guy tell me the store closest to me is on State street. Nope it's not. It's actually 20 minutes further away and way less convenient. Second; after I said "No this is way closer and where I need to drop off the equipment." He replies "sorry I'm full". Well thats a You problem not a Me problem. U-haul has a runner truck that moves equipment all the time. Why inconvenience a customer...? I know! Let's go with pure laziness. That's all, just a guy being lazy... But wait it gets better! He moved the return location on my ticket to the location he wanted me to drop off the equipment saying that is "a mile down the road" Hmm I don't think so. I called customer service and explained the situation. After I got an attitude from the woman on the phone and her laughing at me, I told her "I'm on site to return the equipment and I'm not driving 30 min down the street When I am already at the closest location to me." She finally changed the ticket to the right address and I was able to drop the trailer. So U-Haul. A lesson we can learn here. Don't treat people like they are stupid and don't run your costomer around for your employees ability to be lazy. You claim you can drop off your equipment at any location and closest to a customer's home. Honor that! By the way the lost was not full!

Sherry Teuscher 
Rating:
3.0

The employee that checked us in gave me attitude because we were 2 hours late because of weather. I didn't appreciate the way that he spoke to me. It was Monday and there was plenty of vehicles and his attitude wasn't acceptable.

jeff heath 
Rating:
5.0

More customer parking.

Anthony Smith 
Rating:
5.0

Customer did not leave a comment.

Dylan Mersinger 
Rating:
5.0

I have to say it was a great experience overall.

Kim Davis 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Sanders 
Rating:
5.0

It's a busy intersection in front of the business and there's no parking but the staff is very accommodating and friendly.

nancy shaw 
Rating:
3.0

The girl that checked me in was awesome, efficient and friendly

Jessica Christensen 
Rating:
5.0

Great customer service! Dan was extremely professional and made everything extremely easy. I highly recommend this location!

Sarah Ling 
Rating:
5.0

Customer did not leave a comment.

Nicholas mattingly 
Rating:
5.0

This location never disappoints, staff is always great and go above & beyond Thank you guys for great service

James Salavea 
Rating:
5.0

Customer did not leave a comment.

Margaret Mann 
Rating:
5.0

Customer did not leave a comment.

Tamara Johnson 
Rating:
5.0

The customer service was excellent, the fella who helped me was very nice and knowledgeable. Will definitely be going back to this location once again.

Reinhold Neumann 
Rating:
5.0

Customer did not leave a comment.

Hugh Barrow 
Rating:
4.0

Enjoyable and available experience

Nathan Nielsen 
Rating:
2.0

The person who checked me in seemed very uneasy and made me feel uncomfortable.

Laura Tillman 
Rating:
5.0

Always super friendly and helpful staff every time I rent here. These guys are a top notch crew!

Lisa Huish 
Rating:
5.0

Customer did not leave a comment.

Damion Kagawa 
Rating:
4.0

Customer did not leave a comment.

ANTHONY KING 
Rating:
5.0

Customer did not leave a comment.

Craig MacFarlane 
Rating:
4.0

The staff was great and professional...the 20 footer truck consumes a lot of gaz..it's good to know.

Kamel Mettef 
Rating:
3.0

To make sure the vehicle doesn’t leak rain water one the steering wheel. I refused acceptance of vehicle and was given an other Thea a awsome. Pricing was a bit high for one days use

Mark Hassler 
Rating:
5.0

Customer did not leave a comment.

Kye Hansen 
Rating:
5.0

Excellent customer service. He went the extra mile to be helpful.

KEN SHAW 
Rating:
5.0

Customer did not leave a comment.

Rhonda Mckinnon  |  Overall Experience 
Rating:
1.0

I made the reservation, arrived at location. The app wouldn’t let me get a truck, called customer service. They are telling me that 10ft trucks are not available, they give me a 15 ft which is more expensive. The 15 ft truck they gave me is blocked off by 2 other trucks, called the again. The put me on a 15ft that isn’t blocked, they don’t have a key. They had me open all boxes with keys and what do you know, it’s a 10 ft a van and a truck. They moved my reservation back to a 10 ft. They lied to upgrade me. I didn’t like that. Probably not the locations fault, it is uhauls fault. Then comes the return. Their app is so shotty it would not take any of my pictures. I gave up and just submitted the return without them. Never again.

Gabriela Salse 
Rating:
5.0

Yo creo que todo esta bien por el momento

mario grande 
Rating:
5.0

Customer did not leave a comment.

Roman Stead 
Rating:
1.0

The employee behavior is so poor

MOHAMAD AMIN 
Rating:
5.0

Muy bueno el servicio

Jose Andrade 
Rating:
5.0

It was perfect and everyone was very helpful--thank you!!

Mary Ann Beck 
Rating:
5.0

Customer did not leave a comment.

Connie Russell 
Rating:
5.0

Customer did not leave a comment.

JESSICA MYERS 
Rating:
5.0

We've rented here several times lately and the customer service has been excellent. All of the employees we have interacted with really seem to care about their customers experience. I would say it's tied for the best customer service experience I've had anywhere, in all my 45 years.

RONALD HIGGINS 
Rating:
3.0

Customer did not leave a comment.

Christopher Facer 
Rating:
5.0

Customer did not leave a comment.

Victor Lujan 
Rating:
5.0

Customer did not leave a comment.

Ronald Blair 
Rating:
5.0

Customer did not leave a comment.

Annika Guinn 
Rating:
3.0

Customer did not leave a comment.

Tamara Mansanarez 
Rating:
3.0

Customer did not leave a comment.

KC Coombs 
Rating:
5.0

Customer did not leave a comment.

Roger Sepulveda 
Rating:
1.0

Both people at the counter who i dealt with checking out and checking in were extremely rude and condescending with their tones. I left in tears.

Lana Sutton 
Rating:
5.0

Pleasant and friendly staff as always. They were slammed at the time and still got everyone through quickly.

Aleksandar Novakovich 
Rating:
5.0

Customer did not leave a comment.

Shane Hamilton 
Rating:
3.0

Customer did not leave a comment.

Jason Bowler 
Rating:
5.0

Customer did not leave a comment.

Eder Lopez 
Rating:
4.0

Customer did not leave a comment.

Brenda Galvan 
Rating:
5.0

The only downside to this location is parking a trailer near the roll up door. There’s not much room.

Keith Bickford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Robles 
Rating:
5.0

Nice and friendly people!!

MIGUEL TORRES 
Rating:
5.0

Customer did not leave a comment.

Ned Graves 
Rating:
2.0

My experience with staff at this facility was the feeling of being bothered by any question or interaction. I have not received my invoice by email for rental by email which they stated to my son that they would send it to me same day. I was also charged for a storage unit that vacated on 9/29/23. I still haven’t received my refund.

Genevieve Valdez  |  Overall Experience 
Rating:
3.0

The prices a for storage are expensive compactor other storages in the area that are larger.

Genevieve Valdez  |  First Impressions 
Rating:
5.0

The staff was informative and thorough in the transaction

Joshua Tyszko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Bates  |  Overall Experience 
Rating:
5.0

Wonderful staff for sure. The location itself has a terrible parking lot (pretty much NO parking lot) and the units themselves are hard to see in. There are motion sensor lights, but the only sensor is near the front door of the storage area and the timer is only about 10 minutes. It makes it hard to go through and stack your stuff in the unit when you have to keep going out and restarting the timer. This is not a reflection if the staff, though. The staff was always nice and accomodating to me. If i ever need a storage unit again, ill come back to this location!

Keely McLure  |  Overall Experience 
Rating:
5.0

Parking was rough but everyone was great

Thai Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Scott  |  First Impressions 
Rating:
4.0

Nice staff.

Thomas Mcafee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunga Webb  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela Rojas  |  Overall Experience 
Rating:
5.0

buen lugar para rentar camion pa mudanzas. y almacenar cosas.

Manuel Lizarraga  |  First Impressions 
Rating:
5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent Porter  |  First Impressions 
Rating:
5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK DERSHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Jensen  |  Overall Experience 
Rating:
5.0

6 stars, I got the royal treatment.

Roger Andreassen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Otterson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern Bennett  |  First Impressions 
Rating:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN WARMAN  |  Overall Experience 
Rating:
4.0

Thank you

Valorie Johnson  |  Overall Experience 
Rating:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI Simmons  |  Overall Experience 
Rating:
3.0

Good people working! Dead mouse in the storage!

russell braithwaite  |  Reservation 
Rating:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy Martin  |  Overall Experience 
Rating:
5.0

Bob the manager was very helpful and friendly.

joe turpin  |  Overall Experience 
Rating:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY JAJUGA  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • History

    We have an adaptive reuse program to better the environment!

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