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Vicky y | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of West Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One thing was the added insurance and I ask them not to do it.
michael TBrooklin is fantastic
Noel HThe fact that I never received my receipts or lease documentation at the end I was very unimpressed
Byron LHard to get to drop off location and has no parking to get to
Essence CI made reservation in Idaho, friend picked up brought to SLC Ut dropped of truck I dropped off trailer in SLC next day Billy said Idaho location was excellent & when I returned to West Valley location they were friendly polite & quick. Great at both ends & affordable
Billy KEverything was great. Brooklin was pivotal in staying with uhaul after mid-city issue.
Noel HThe staff did a good job with their customer service and the hitch was installed quickly. Likely the best Uhaul experience that I've ever had.
Geoffrey HThe customer service was excellent. The location is pretty tight quarters and is on a busy corner, so getting in and out can be tough. That said, based on the customer service, I would deal with that little headache in the future. The truck was in rough shape. The doors did not close well and the cargo light would not shut off and the battery died because of it. That said, I misread the fuel gauge and put 1/8 of a tank to little of gas, which was charged to me at $25 and change, but because of the issues with the truck, they gladly reimbursed me for that. Those were minor details compared to the quality of customer service at this location by Brooklyn and the manager, Daniel.
Jason MOnly had problems with the after hours check in. Had to call to get it handled. It was and that was great.
Lori PThe customer service was good and we got what we needed. The only thing I didn't like was that the store was very busy and it was difficult to maneuver around the parking lot.
Bret NNothing could be more perfect. The staff were super supportive and helpful.
Mahmood AMore clear time line to finish installation.
Mark SAll good. Thank you guys!
jason bFriendly staff.
Rebecca CTruck was ready for me. Absolutely no time wasted at the desk signing for the truck. Returning the truck was even faster. Good running truck. No problems with it at all. Excellent service.
William MAll good
jason bMy only problem is (and nothing you can do about it right now.) the location seems very tight and very busy. There is a big parking lot to the west that if you could secure the use of it you could have much more space. 95% of the lot stays empty.
Shane HThe service, personnel, and entire experience was EXCELLENT. Thank you for making the process so easy!
Veronica RCustomer service sucks. Person does their job enough but can’t be bothered to greet you and when asked questions, just says “I don’t know”.
Robert SThe gentleman that checked me into one of the lovely storage units was very professional, knowledgeable and helpful. He made the process quick and easy with no hassle.
JEFF S | First ImpressionsAmazing customer service!!!
Sherrie RThey should try not being a bunch of assholes. Rude ass people
Victor NI was given a vehicle that was dangerous to drive on snowy and icy roads.
LaRon BWas never able to upload any pictures to the website or the app
John MWhen I came in, there was an available register and representative but he was so busy putting stickers on tape measures that he just ignored me. I waited `13 minutes while he did this activity before he was willing to help me. This person seems to think his job is putting stickers on tape measures, not helping paying customers. No income is made putting stickers on items and no money is generated, better to have happy customers than quick sticker on product which could have been done when the customers were gone or at the end of the day. Poor decision making makes me give you a bad rating.
Douglas TThe truck I rented was returned the night before I was supposed to take it back. I still haven't received a receipt. Only an additional charge of $20 and I can't figure out what that's all about.
nancy sBrian was amazing to work with.
Chad HThe check in service was even made fun! The sense of humor on the employee was fantastic! Picking up the truck was made so simple and explained so well! The location was clean.
Justine FFast, smooth service. Everything went well. Process is very updated and modern, in and on my way in minutes. Great job uhaul!!
Sharon MAll team members were amazing, helpful and professional. I’ve used this location multiple times. It’s a bit further than my location - BUT it’s worth it.
Vanessa CThe men who helped us both at pick up and drop off were quick, efficient and friendly.
Nathan Ofast and friendly service, I didn't have any issues.
Mirian LJust keep up the good work.
Sandra HFriendly, courteous, and knowledgeable concerning our needs. Totally professional...
Doug BBecause of the way I was treated at the drop off location and my own personal understanding of how buisness should be conducted, and how it was actually conducted, I will not recommend and will not give a positive review of U-haul when im asked. I will try to seek other methods to move my belongings. It is as simple as this. Dont treat me like I'm stupid! Every time I have done buisness with U-haul they ask me, "What is the closest location is to my house so I can drop off the equipment." Well... I went to the closest location to my home. I had the location tell me they can't take the trailer because they were full. Now normally I would accept that answer and go about the next step in trying to figure out what to do next. Here is the problem. First; I had the guy tell me the store closest to me is on State street. Nope it's not. It's actually 20 minutes further away and way less convenient. Second; after I said "No this is way closer and where I need to drop off the equipment." He replies "sorry I'm full". Well thats a You problem not a Me problem. U-haul has a runner truck that moves equipment all the time. Why inconvenience a customer...? I know! Let's go with pure laziness. That's all, just a guy being lazy... But wait it gets better! He moved the return location on my ticket to the location he wanted me to drop off the equipment saying that is "a mile down the road" Hmm I don't think so. I called customer service and explained the situation. After I got an attitude from the woman on the phone and her laughing at me, I told her "I'm on site to return the equipment and I'm not driving 30 min down the street When I am already at the closest location to me." She finally changed the ticket to the right address and I was able to drop the trailer. So U-Haul. A lesson we can learn here. Don't treat people like they are stupid and don't run your costomer around for your employees ability to be lazy. You claim you can drop off your equipment at any location and closest to a customer's home. Honor that! By the way the lost was not full!
Sherry TThe employee that checked us in gave me attitude because we were 2 hours late because of weather. I didn't appreciate the way that he spoke to me. It was Monday and there was plenty of vehicles and his attitude wasn't acceptable.
jeff hMore customer parking.
Anthony SI have to say it was a great experience overall.
Kim DIt's a busy intersection in front of the business and there's no parking but the staff is very accommodating and friendly.
nancy sThe girl that checked me in was awesome, efficient and friendly
Jessica CGreat customer service! Dan was extremely professional and made everything extremely easy. I highly recommend this location!
Sarah LThis location never disappoints, staff is always great and go above & beyond Thank you guys for great service
James SThe customer service was excellent, the fella who helped me was very nice and knowledgeable. Will definitely be going back to this location once again.
Reinhold NEnjoyable and available experience
Nathan NThe person who checked me in seemed very uneasy and made me feel uncomfortable.
Laura TAlways super friendly and helpful staff every time I rent here. These guys are a top notch crew!
Lisa HThe staff was great and professional...the 20 footer truck consumes a lot of gaz..it's good to know.
Kamel MTo make sure the vehicle doesn’t leak rain water one the steering wheel. I refused acceptance of vehicle and was given an other Thea a awsome. Pricing was a bit high for one days use
Mark HExcellent customer service. He went the extra mile to be helpful.
KEN SI made the reservation, arrived at location. The app wouldn’t let me get a truck, called customer service. They are telling me that 10ft trucks are not available, they give me a 15 ft which is more expensive. The 15 ft truck they gave me is blocked off by 2 other trucks, called the again. The put me on a 15ft that isn’t blocked, they don’t have a key. They had me open all boxes with keys and what do you know, it’s a 10 ft a van and a truck. They moved my reservation back to a 10 ft. They lied to upgrade me. I didn’t like that. Probably not the locations fault, it is uhauls fault. Then comes the return. Their app is so shotty it would not take any of my pictures. I gave up and just submitted the return without them. Never again.
Gabriela SYo creo que todo esta bien por el momento
mario gThe employee behavior is so poor
MOHAMAD AMuy bueno el servicio
Jose AIt was perfect and everyone was very helpful--thank you!!
Mary AThe only downside to this location is parking a trailer near the roll up door. There’s not much room.
Keith B | Overall ExperienceMy experience with staff at this facility was the feeling of being bothered by any question or interaction. I have not received my invoice by email for rental by email which they stated to my son that they would send it to me same day. I was also charged for a storage unit that vacated on 9/29/23. I still haven’t received my refund.
Genevieve V | Overall ExperienceThe prices a for storage are expensive compactor other storages in the area that are larger.
Genevieve V | First ImpressionsThe staff was informative and thorough in the transaction
Joshua T | First ImpressionsWonderful staff for sure. The location itself has a terrible parking lot (pretty much NO parking lot) and the units themselves are hard to see in. There are motion sensor lights, but the only sensor is near the front door of the storage area and the timer is only about 10 minutes. It makes it hard to go through and stack your stuff in the unit when you have to keep going out and restarting the timer. This is not a reflection if the staff, though. The staff was always nice and accomodating to me. If i ever need a storage unit again, ill come back to this location!
Keely M | Overall ExperienceParking was rough but everyone was great
Thai W | Overall ExperienceNice staff.
Thomas M | Overall Experiencebuen lugar para rentar camion pa mudanzas. y almacenar cosas.
Manuel L | First ImpressionsI wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!
Trent P | First ImpressionsGreat staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.
MARK D | First Impressions6 stars, I got the royal treatment.
Roger A | First ImpressionsGreat experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.
MEGHAN W | Overall ExperienceThank you
Valorie J | Overall ExperienceI have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!
DORI S | Overall ExperienceGood people working! Dead mouse in the storage!
russell b | ReservationStaff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.
Roy M | Overall ExperienceBob the manager was very helpful and friendly.
joe t | Overall ExperienceFriendly staff easy location to get to and well maintained would definitely recommend....
CINDY J | Overall Experience