Customer Reviews for U-Haul Moving & Storage of West Utica

1,782 reviews

2101 Oriskany St W   Utica, NY 13502
(Old Dunlop Factory, Across from DDS Motorsports)

(315) 724-2065

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 724-2065

2101 Oriskany St W
Utica, NY 13502
(Old Dunlop Factory, Across from DDS Motorsports)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

D'anne P.  |  First Impressions 
Rating:
1.0

Lady at front counter was very rude as soon as you walked in to check in. Very snooty with an attitude for no reason. Not sure if she didn't like her job but it sure seemed that way.

Deidre F. 
Rating:
5.0

Customer did not leave a comment.

TYLERJOHN B. 
Rating:
5.0

Excellent

Melinda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malikah H.  |  Overall Experience 
Rating:
4.0

The staff were EXCELLENT!! The vehicle cab could have been cleaner and the back was dirty making anything in contact dirty. A mere hosing would have been somewhat better.

brenda E. 
Rating:
5.0

Customer did not leave a comment.

joy M. 
Rating:
4.0

Customer did not leave a comment.

david H. 
Rating:
5.0

I have no comment to improve everyone was helpful and courteous very professional

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

I had a great overall experience with nothing to add. Thank you for the excellent service.

Alfred M. 
Rating:
1.0

The worst U haul I have ever been to I got charged for a cleaning that was normal use . I didn't receive a receipt when I dropped off . They waited till I left to charge the card . Im calling corporate and fille for a full refund. And the box truck had issues with the way it drove , something with shock's or bushings . Just a horrible place.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Precious G. 
Rating:
5.0

The people at the site were knowledgeable and friendly. I would rent from them again. The 5'x8' trailer could use more points to anchor tie downs and secure cargo. The existing ones are few and poorly placed. More are needed near the on the floor, near the roof and half way up the vehicle.

Richard G. 
Rating:
5.0

Great job

Edward M. 
Rating:
4.0

The last time I went to this local the manager was rude so I don't enjoy going back even years later.

STEVEN C. 
Rating:
5.0

Everything went smoothly with pickup and drop off. The truck worked. No complaints.

Sam P. 
Rating:
5.0

Excellent customer service!!!

PATRICE D. 
Rating:
2.0

First no one was clear on the phone about pick up time. I was told 11:30 was the earliest I said ok not realizing I only had an hour before my reservation would be canceled. I was then told U-Haul didn't have what I needed when I got there. that wasn't true. I had to convince the workers that another U-Haul was going to rent me what I needed that they just didn't have any available . They kept telling me no. I had to call the other U-Haul and put him on speaker phone.

Justin W. 
Rating:
5.0

Fix the drivers door.had to slam it to make the warning light go out.

STEPHEN CHARLES K. 
Rating:
5.0

I was surprised at how much it cost. When I picked the truck up, I was told that at that time, the charges were almost $90. I did not refuel it so I understand the cost for the fuel. I was 15 miles from uhaul so round trip would be 30 miles. The place I moved to was only 2 miles away and we needed to do 2 trips so that's 4 miles. So 34 miles or so would have been the total miles. How much was I charged per mile? I think I was overcharged.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

I have rented from them many times and they are always very helpful.

David S. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

DYRENDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorijo M.  |  First Impressions 
Rating:
3.0

No problems. Tech hooked me up. Outa ther in 30 mins.

JEREMY P. 
Rating:
4.0

More staff because the two people that were there when I returned the trailer we're running their heads off trying to keep everybody happy. They did very good but definitely needed some help

Dean C. 
Rating:
5.0

I've yet to receive my receipt via email please do so ASAP

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

The ladies inside were awesome! So helpful and kind, despite being extremely busy. Great customer service!

Keri Marie C. 
Rating:
4.0

Get more staff.

quailee H. 
Rating:
3.0

Customer did not leave a comment.

Anna Marie J. 
Rating:
1.0

Very disrespectful and very nasty I put my fiance on the thing with me and they said that I never put him on it and I did

lynn m.  |  Overall Experience 
Rating:
5.0

None

Charles B. 
Rating:
1.0

Your manager Brandon is cutting lock on unit that are late on payment and stealing the stuff out of them. I have seen him do it and can proof. He also steals me supply for cash and pockets the money and fix the counts on hand I have witness to this

Jack O. 
Rating:
5.0

Customer did not leave a comment.

Marisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny T.  |  Overall Experience 
Rating:
5.0

All was good

Timothy D. 
Rating:
4.0

Truck rental and storage unit rental day went smoothly. Very convenient service.

Dawn V.  |  First Impressions 
Rating:
5.0

Staff was friendly and polite.

Michael Q. 
Rating:
5.0

Moving help was excellent, including recommendation. Only improvement I can suggest is permitting pro-rating last month's rental if container returned less than 15 days into rental month.

Sylvia N. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Lee H.  |  First Impressions 
Rating:
3.0

Overall my trip was a nightmare to start my rental was planned as a round-trip ( truck returned to where I was moving from ) when I added storage it was changed to one way on short notice. The truck was damaged had engine troubles and I had to wait an hour in the cold to get it. I received a call from a young lady the day I got on the road asking my whereabouts apparently I missed a deadline that I had no idea existed. When I got to the facility the staff was very friendly and courteous but the next morning I was being asked if I was going to clean up some stuff I left behind even though I wrote on a large 3 x 5 tote lid that I'd be there in the morning I showed up at 8. All in all it was an average experience in a death mobile of a truck. The storage facility is beautiful though. Try too limit the micro aggressions though.

isiah c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catholic C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark E.  |  First Impressions 
Rating:
4.0

Reserved a 5/8 trailer but wiring was broke and they up graded me to a 6/12 for the same price I was told $18.95 but I was not charged that price. I was charged $32 dollars. I asked for a printed receipt and I was told it would be sent to my email. I asked the person if I was charged for the 5/8 and he said yes. But that was not the case. Not happy.

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

Stefano N. 
Rating:
5.0

I recently rented a Uhaul truck for a move and I have to say, it was an awesome experience. From start to finish, Uhaul made the rental process easy and convenient. First of all, the online reservation system was user-friendly and allowed me to choose the truck size and pick-up location that worked best for me. I appreciated that I could see the availability and pricing upfront, so there were no surprises. On the day of pick-up, the Uhaul location had my truck ready and waiting for me. The staff was friendly and efficient, getting me checked in and on my way in no time. The truck itself was clean and well-maintained. It had plenty of space for all of my belongings and was equipped with a ramp, making loading and unloading a breeze. The truck also drove smoothly and I felt safe and secure on the road. Returning the truck was just as easy as picking it up. The Uhaul location had a designated drop-off area, so I didn't have to worry about finding parking or navigating a busy lot. The staff quickly checked the truck back in and I was on my way. Overall, I highly recommend Uhaul for anyone in need of a truck rental. Their easy online reservation system, friendly staff, well-maintained vehicles, make them a top choice. I will definitely be using Uhaul for any future moving needs.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
4.0

Customer did not leave a comment.

mary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hella S.  |  Online Move In 
Rating:
4.0

Move out date was 1/24... All of my ratings were true and exact. The staff was great and helpful. The facility was clean, well lit and easily accessible. I actually immediately recommended to a colleague and assisted with their move in on 1/26

emmitt w.  |  Overall Experience 
Rating:
5.0

Very happy and convenient! Staff very friendly and helpful!

Arlene D.  |  Overall Experience 
Rating:
5.0

My only problem is the car is louder than before - would appreciate feedback on if exhaust could have been affected by installation.

Tony G. 
Rating:
4.0

Customer did not leave a comment.

Kewanda R. 
Rating:
5.0

Very good people at this location, highly recommend. Friendly and helpful.

Jesse L. 
Rating:
1.0

Zero communication between corporate and franchise. I have had nothing but problems with this U-haul store. Started when I reserved an indoor heated unit only to show up to find they had oversold and the only thing left was a Ubox. Problems with billing.problems with pick up-set up a time on the app, even received a call from someone to confirm time and then showed up and the store said they never received any information. I will never use this store and most likely Ugaul for storage again

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

DONALD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilber S. 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
5.0

Great service 👍

Wilber S. 
Rating:
5.0

The staff was very knowledgeable when I went to make arrangements and also when I picked up to make my move!

mike M. 
Rating:
5.0

Customer did not leave a comment.

jessica v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

charles G. 
Rating:
2.0

the entire process was great! unfortunately, when i returned to the store with the proper ball hitch i saw something that i disagree with. there was an employee in the parking lot (20 feet from the main customer entrance) Visibly sparking a bowl. i second guessed myself but my suspicions were confirmed when i backed up to the garage overhead door and got out to attach the trailer that was inside. it smelled like pot. i 100% do know that it is legal in NY to smoke but, I don't think that is allowed by most employers to do it while on duty. On top of that i have a CDL that, makes it illegal for me to test positive for narcotics due to Federal DOT regulations. i could lose my job! i think that is an acceptable issue to have with your company. thank you.

mike E. 
Rating:
5.0

Service and people were great. Very pleasant.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

hector F. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Staff was excellent I could not be happier everything was quick and professional

steven N. 
Rating:
5.0

The unit i rented and the facilaty as a whole was excellent just wish the hours where a little longer and check out of a storage container was a little easyer with the times

CHRISTOPHERPATRICK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Friendly, and had the Auto Transport ready to go. Fast and easy.

Jesse L. 
Rating:
5.0

Customer did not leave a comment.

esteban b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanna H. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

The staff took the worry out of everything. Thank the lady who worked on 12/17 at around 2:15pm/2:30pm. She was wonderful! Give her a bonus!

Krychelle D.  |  Overall Experience 
Rating:
5.0

U-Haul is Awesome thank you

Russell N. 
Rating:
5.0

Customer did not leave a comment.

zijad A. 
Rating:
4.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

JESSIE L A.  |  First Impressions 
Rating:
3.0

When I emptied my storage unit there was bird poop all over my stuff and I'm not to happy about it bc all of my stuff that was in my storage unit was brand new basically

nicole b.  |  Overall Experience 
Rating:
2.0

Truck had water leaks in the back of the truck. Also had leaks in the cab. And the windshield wipers were bad

MICHAEL JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Awesome great people there very nice.. and I got a Truck this time.

Russell N. 
Rating:
5.0

Customer did not leave a comment.

Destiny C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny C. 
Rating:
5.0

Customer did not leave a comment.

Shanta P. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

edith w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alba P. 
Rating:
5.0

Customer did not leave a comment.

Russell O. 
Rating:
5.0

Customer did not leave a comment.

RONALD G JR M. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Great service from your employees

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

Angelo C. 
Rating:
1.0

I would Never recommend uhaul to my family or friends. Worst experience. Sadly I paid for almost 2 years..issues with roaches..per advise of uhaul was to to complete claims forms to the Uhaul designated insurance. Which I did and it was declined saying that we didn't take that insurance out but then they told me even if I had it would be declined because they don't cover issues as it relates to bugs. They suggested I contact my rental insurance which I did and they declined for the same reason. Local uhaul refused to do anything as it relates to reimbursement. I sent pictures to the uhaul insurance as well. They told me they would reach out to Uhaul corporate in hopes that they would do something. Sadly they refused. I would of been happy even with partial reimbursement of some items. I had them get rid of the items. They tried to say there was no bugs. Funny my pics showed some and an employee back in October saw them as well.. Very poor customer service! And lack of empathy!!

Lesley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

Customer did not leave a comment.

Miguel O.  |  Overall Experience 
Rating:
5.0

The 2 ladies that were working there were great- helpful, knowledgeable and very nice.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

VALERI D. 
Rating:
5.0

Courteous staff members

Leonard D. 
Rating:
3.0

Customer did not leave a comment.

Kenyel F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Chad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Excellent customer service

Ingolf H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

It would be really great if U-haul would initiate some sort of “mileage safety net”. Maybe within 5 miles of the estimate could be uncharged? This is nothing against the location. They were great. No complaints just a possible suggestion. Thanks so much.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

The truck we rented stunk! It smelled like animal dung. I know the receptionist on duty cleaned it but the previous customer must have had something very offensive in the bed.

jerry M. 
Rating:
1.0

I am submitting an official request to remove charges. I reserved my truck on U-Haul app. I was going to be later than 24 hrs to return the truck. When I called he said to have the truck parked I front so long as it was back by 6am I was fine. He didn't charge me for an additional day. Then I was charged for gas. I put the same amount in. The gas was so low when I got in that I had to immediately stop and put gas in. It was the exact same. The guy said to just put the same amount back in. I want the second day charge the 30 fee for gas and the gas charges removed. I did exactly what I was given permission to do as it was not on1/4 tank when I picked it up . Sent from my iPhone

Jessica G. 
Rating:
1.0

Customer did not leave a comment.

Sherry R. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Excellent customer service rep at the location. Very well run location.

Ingolf H. 
Rating:
5.0

The people that work there was very good people

rita L. 
Rating:
5.0

Customer did not leave a comment.

Katherine V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myrtle C. 
Rating:
4.0

Everywas great the price is ahhh but all else on service was great it was use to 830 pm

JACOB R. 
Rating:
4.0

Customer did not leave a comment.

Myrtle c.  |  First Impressions 
Rating:
5.0

everyone was always great and helpful to deal with

jamie a.  |  Overall Experience 
Rating:
1.0

Very nasty and very disrespectful

lynn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felix M. 
Rating:
4.0

Customer did not leave a comment.

Janice K.  |  First Impressions 
Rating:
3.0

Found 3 Dead Mice In The Unit I Rented On The First Day. Also They Denied Me The First Month Free. Typical U-haul Employee Attitude 🤷🏽‍♂️ Some Are Good And Others Are Not.

Julio R.  |  First Impressions 
Rating:
5.0

Great customer service , very helpful and good people

dennis a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerfia a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINICKV V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethany V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael N W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tadarius n.  |  First Impressions 
Rating:
5.0

The staff were exceptionally helpful, and gracious while doing so. I have a lot on my plate right now, and they made my interaction with U-Haul the easiest thing in my day, maybe my week! I recommend this facility without reservation.

Elizabeth F.  |  Overall Experience 
Rating:
4.0

My only complaint was that there were quite a few dead cockroaches in my unit other than that I was very happy

ANGLA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jackie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashylia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas C.  |  Overall Experience 
Rating:
5.0

I enjoyed using the facility, and will gladly use you again for future truck rentals and storage again when ever I need it

doris b.  |  Overall Experience 
Rating:
4.0

The facility and staff were always friendly and helpful.

ROBERTWALTER W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Djiba Bate K.  |  Overall Experience 
Rating:
5.0

This was my first time using a storage facility and this was a very good experience. Will definitely use them again.

Aliza S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lizabeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorraine E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth b.  |  Overall Experience 
Rating:
5.0

Great facility! Will be back!

Ray G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deshaun d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shaneetka f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

India B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdikarim G.  |  First Impressions 
Rating:
4.0

Each time I visited the bathroom was dirty and out of towels and toilet paper.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberlee d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Very good experience Thank

pam c.  |  Overall Experience 
Rating:
5.0

The cost is a bit a much and the yearly increase is ridiculous

Bridgett S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica M.  |  First Impressions 
Rating:
3.0

Helped us at the last minute but was not able to provide what was needed. Staff was helpful and relatively friendly though.

Zackariah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vanessa r.  |  First Impressions 
Rating:
5.0

Everything was handled great

james b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth G.  |  First Impressions 
Rating:
5.0

Love this uhaul the only place I like to rent from

victoria r.  |  Overall Experience 
Rating:
3.0

Still Waiting On Unit And I Paid A Week Ago

dandre n.  |  First Impressions 
Rating:
4.0

Rest rooms were not open to customers except the one in the office area and even that one had a perpetual out of order sign on the door. Sometimes I was told they were closed because they were out of order. Other times I was told they had them locked because of vandalism. But I suspect they had them closed because they didn't feel like cleaning them. That is my observation and it was quite an inconvenience. Otherwise the facility was very clean and everyone was courteous.

ralph b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia R.  |  First Impressions 
Rating:
5.0

Makes moving in and moving out from school so much easier and convenient

Sandy R.  |  First Impressions 
Rating:
5.0

Excellent facility! Clean and well-organized.

Ray G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike b.  |  Overall Experience 
Rating:
5.0

The staff was excellent! Knowledgeable, friendly and very helpful!

kimberlee d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachyl N.  |  Overall Experience 
Rating:
5.0

The staff member that assisted me was very helpful, informative and friendly.

angela c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinne D.  |  First Impressions 
Rating:
5.0

We needed a storage last minute and we were able to get one right away.

Johanna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN M B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine J.  |  First Impressions 
Rating:
5.0

Brandon is always really helpful and always goes above and beyond to make sure we have what we need due to us being a business he's always there when we need him!

Nicholas H.  |  Overall Experience 
Rating:
5.0

Great place - my things were safe and secure for over 3 years. Would highly recommend anyone to use their facility. Thank you so much.

cathrine c.  |  Overall Experience 
Rating:
4.0

I did not like the system to arm and disarm the alarm to your unit. It was very confusing and no matter which way I did it, the alarm almost always went off.

Grace O.  |  Overall Experience 
Rating:
5.0

Very nice and helpful employee. It was very much appreciated after a long and exhausting trip.

Mary C.  |  First Impressions 
Rating:
5.0

Thank you for your patience 🙏 blessings

Hilda c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

kenneth h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denicqua H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sesmeralda n.  |  Overall Experience 
Rating:
5.0

Anyplace else is a garage

Eric A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heidi g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rendell P.  |  First Impressions 
Rating:
2.0

This is not my rental.

stephan j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eusebio F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda L.  |  First Impressions 
Rating:
5.0

The ladies at the front desk, super helpful. The nicest people, always go above and beyond for their customers. Only U-Haul I will go to.

JASONRUSSELL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keshaun p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriella M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derick w.  |  First Impressions 
Rating:
5.0

I’ve had this storage unit since 2019.

sugundia s.  |  Overall Experience 
Rating:
5.0

Thank you for your support and helping me out and allowing a friend to empty out my storage since I couldn't do it because of the stroke I suffered with.

Luis V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

Was pretty easy

Eric A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

whitney r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliot C.  |  First Impressions 
Rating:
1.0

Terrible place with terrible people

Shaelee L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN M B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latayshia C.  |  First Impressions 
Rating:
5.0

The climate controlled facility at the West Utica Uhaul location was a great find! I had a need for a temporary place to house some of my business textiles. This location was clean efficient and safe.

Emily H.  |  Overall Experience 
Rating:
5.0

The facility is exactly what we were looking for. We can’t thank the staff enough for their hospitality.

Daniel M.  |  Overall Experience 
Rating:
5.0

Thank you

david C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina L.  |  Overall Experience 
Rating:
5.0

Very well kept facility. CLEAN and easily accessible. Staff was very accommodating and friendly

JOHN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer l.  |  First Impressions 
Rating:
5.0

Jeremy went above and beyond to help us. My mother has some health issues and he was kind, considerate and patiently repeated information to her repeated questions.

lisa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saquoiha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina T.  |  First Impressions 
Rating:
4.0

Rest Rooms were both out of order

cristina p.  |  First Impressions 
Rating:
2.0

As I rented a truck on September 30 I became ill over the weekend and was taken to the hospital where I spent nearly a week I realized I breach the agreement on the vehicle but I never thought that I would also lose My storage unit as well not all my belongings are in the street put me in an awful situation I'm homeless now with no clothes or anything

Samuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eusebio F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill K.  |  Overall Experience 
Rating:
5.0

Amen amen thanks y’all are blessing charzell said thanks amen

charzell P.  |  Overall Experience 
Rating:
4.0

I would only suggest that they check the building more often. Sometimes you have people who are dirty and nasty leaving their trash around the facility. Or they spill things on the moving carts and don’t wipe it off. Not the fault of uhaul but I do come across this situation often when visiting. It’s very convenient and I haven’t seen any rodents or critters.

Camille B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Courtney was always a pleasure to talk too! Thanks

Shelly H.  |  Overall Experience 
Rating:
5.0

They was nice as well as very professional to me oh love there smile as well as there attitude amen amen well done

charzell P.  |  First Impressions 
Rating:
5.0

It was a last minute storage rental and they came satisfied all my needs. Will definitely use them again in a few months

Lloyd H.  |  Overall Experience 
Rating:
5.0

The staff was very friendly!

KIM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

yvonne b.  |  Overall Experience 
Rating:
5.0

The folks were helpful and friendly. As I moved my stuff in an employee I ran into offered help finding the unit. Thanks, y'all.

EARLARTHUR S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lizabeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlisa B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Counter person was very helpful and knowledgeable. Very understanding.

Roger H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix R.  |  Overall Experience 
Rating:
5.0

I am still a customer there!. We just did some organizing and downsized to a little bit smaller unit. So I closed one unit but opened another one there. My only complaint is the restrooms have been locked up with out of order signs for several months now. That can be very inconvenient when you need to spend time organizing things in your unit. My husband and I have had to dash outside, run around the building, dash into the office area and request to use the restroom there.

Diana F.  |  Overall Experience 
Rating:
5.0

The lady was very kind and understanding to my situation and she knew the right storage size for me. She was very knowledgeable! Thanks again!

Keturah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark I.  |  Overall Experience 
Rating:
5.0

The experience of renting there was professional on every level. Staff and condition of units was great.

Adrian E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua W.  |  First Impressions 
Rating:
3.0

My 10x10 reservation was not available, and they have to provide me with 2 5x5, I’m not sure how it works when you reserve ahead of time.

annabelle m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelsea l.  |  First Impressions 
Rating:
4.0

Staff was helpful. Even though it was about 25 minutes before closing, she was friendly, helpful, fully focused on us as customers, not even fazed that we were very last minute. Also, having the example units to show us the sizes was SUPER helpful in helping us to make our decision on which size unit best suited our needs.

Jennifer s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn C.  |  First Impressions 
Rating:
1.0

My worst storage experience so far. My unit felt Unsecured for several weeks because of issues with the door. I called many times and was never called back. I hate that you have to go through the uhaul general line instead of just talking to someone from the actual store, even when you call the store number. When I was finally in town and able to talk to someone face to face, they were very nice. Ultimately there were issues about 90% of the time. The door problem went on for a while. The solution was moving to a new unit which was farther away from the entrance. Then the card swiping system didn’t recognize me and I couldn’t enter the unit. I once spent an hour in the storage unit for something that should have a quick in and out, 5 min errand. I’m glad we are almost done our moving process and now finally out of the unit.

Ayanda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal c.  |  First Impressions 
Rating:
5.0

Everyone was helpful and the storage location was always clean.

juan t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanon p.  |  First Impressions 
Rating:
5.0

Very professional staff, helpful and courteous, very clean and well maintained. Thank you Courtney

JOHN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

The place is great, the drive in bay is very convenient, and the staff was friendly and helpful

Alan S.  |  Online Move In 
Rating:
5.0

Very friendly and attentative to my needs

doris b.  |  First Impressions 
Rating:
5.0

The move-in facility during a February unload in New York was a great experience.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Climate controlled, very clean, I could live here if it was allowed. This is the nicest storage I have ever seen and I will definitely come here the next time I need storage.

gerald n.  |  Overall Experience 
Rating:
5.0

My card wasn’t working

SHAKEEMA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rivera W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frances r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dayvon d.  |  First Impressions 
Rating:
3.0

Good service and all but my bed magically disappeared how’s that

jamal a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
2.0

I had a few issues with this unit. They sent out a later to an address I NEVER put on file. And 2nd my locks were changed without my knowledge and when I went to my unit I couldn’t get in

jhona b.  |  Overall Experience 
Rating:
3.0

Staff was rude walked off to help someone else while I was already be helped by him and the lady has a rude attitude

Verneshia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omayra A.  |  Overall Experience 
Rating:
5.0

I really appreciate the carts that are set aside for us customers to use so that we can deliver our items back and forth to our storage units.

PRECIOUSS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUTUMN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Whitney B.  |  Overall Experience 
Rating:
5.0

Tammy was so helpful she needs a raise. It was crazy busy but she was kind and friendly

Susan F.  |  First Impressions 
Rating:
5.0

The staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.

Heidi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi D.  |  First Impressions 
Rating:
5.0

Courtney was alway amazing and quick to respond. She was a delightful person to deal with.

Genaro H.  |  Overall Experience 
Rating:
3.0

Staff never there when needed or answering phones

anthony C.  |  Overall Experience 
Rating:
5.0

Thank you! Our ‘treasures’ were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++

mary jo b.  |  Overall Experience 
Rating:
5.0

*🚀 *good*job*!*🚀*

Genevieve W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya H.  |  First Impressions 
Rating:
3.0

Needs humidity control. I haul boxes collapsed from moisture and items broke

Albert R.  |  Overall Experience 
Rating:
1.0

2 beds were ruined and all the clothes me and my family owned

lawanda g.  |  Overall Experience 
Rating:
4.0

Nice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.

william l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wildaly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

briana m.  |  Overall Experience 
Rating:
5.0

The access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!

Maisa Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jill V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

millisa r.  |  Overall Experience 
Rating:
5.0

Staff extra efficient and hospitable!

edward k.  |  Overall Experience 
Rating:
5.0

This is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allyn S.  |  Overall Experience 
Rating:
4.0

Wish the hours were at least until 6 pm weekdays.

Lynda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph b.  |  First Impressions 
Rating:
4.0

Primarily, when I first entered there was no one around. When the attendant got to me, she was extremely rude and treated me as if though she was in a rush and that I was bothering her. When I pulled out my wallet to pay, she noticed my badge in my wallet and then proceeded to act nicer. Was not pleased with this experience but the over all facility was nicer.

JOSEPH H.  |  Overall Experience 
Rating:
5.0

The only area that was less than 5 star was using the self access entry door(s). There needs to be better instructions at the entry doors.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO T.  |  First Impressions 
Rating:
5.0

Great service and facility!

HENRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and accommodating. I would recommend this particular Uhaul. Outstanding!

Renee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine R.  |  Overall Experience 
Rating:
5.0

I had an issue and management did what was necessary to rectify the situation.

Maisa Y.  |  First Impressions 
Rating:
1.0

While moving out we found at least a dozen roaches running around. Once we unpacked our house belongings into our new home our belongings had live roaches in them. We then found roaches in our new home. I know they roaches came from the uhaul due to the fact we never had a problem in our old house before using the uhaul

Rebecca U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shari A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee S.  |  First Impressions 
Rating:
5.0

Nice using 🇺🇸 u-haul..have a rewarding day!

Michael Y.  |  First Impressions 
Rating:
5.0

Friendly and accommodating staff! Access hours were convenient as well. Thank you for helping me!

Bruce C.  |  Overall Experience 
Rating:
1.0

In May, When I initially moved in all of my sons belongings were bug free. I returned in August to move his stuff out and there were roaches 🪳 in the unit as well as the bins that we stored the clothes in. Absolutely disgusting

TARNIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHAL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shon k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina L.  |  Overall Experience 
Rating:
5.0

Just wondering why I would not get a refund for the remainder and f this month?

denise c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARLISA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Whitney B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleksei G.  |  First Impressions 
Rating:
3.0

Needs to be 24 hours so people can move when they want a night time

niesha s.  |  Overall Experience 
Rating:
5.0

Extremely helpful and friendly staff. Made the decision easy.

Bruce C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BETTY J W.  |  Overall Experience 
Rating:
4.0

The lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don’t carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.

Kathryn H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kyatta W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andrew a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aluel d.  |  Overall Experience 
Rating:
5.0

The young lady that took care us in the beginning when renting the unit was very helpful. I explained to her that my daughter had limited mobility and needed a unit that was close to the entrance and she was able to accommodate her. That to me meant a great deal to us. The staff is extremely friendly and very helpful !!! I would highly recommend using this particular Uhaul establishment.

tammy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIN H.  |  First Impressions 
Rating:
5.0

Move in process was easy the only thing I would have changed is the process of opening the door when reps aren’t available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key pads

Sage Q.  |  Online Move In 
Rating:
5.0

THANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.

Mary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taniequah A.  |  First Impressions 
Rating:
5.0

Great to do business with!!!

west u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

niesha s.  |  First Impressions 
Rating:
5.0

I had a reservation, came early, upgraded truck and everything was great. Great job done by all

CARRIEE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaime s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill L.  |  First Impressions 
Rating:
5.0

Exceptional service and facility. Very pleased you are so close and offer this service.

JAMES R.  |  First Impressions 
Rating:
4.0

Moving in we had a very difficult time due to the staff claiming to not knowing how to do things and not knowing the system. It was a mess to say the least but the manager took it in her hands and fixed everything and from there on out we had no issues.

deidra b.  |  Overall Experience 
Rating:
5.0

I was very pleased with everything and

Patricia B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chimhwi B.  |  First Impressions 
Rating:
5.0

I need help with disarming my locker and I cannot get an employee on the phone.

Jennifer S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena L.  |  Overall Experience 
Rating:
5.0

Great & friendly service

Cahdeja M.  |  First Impressions 
Rating:
5.0

Your facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.

Tammie Y.  |  First Impressions 
Rating:
5.0

The staff was very helpful Brandon made things a lot easier

Rick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer f.  |  First Impressions 
Rating:
4.0

A little expensive for the area

Gaurav P.  |  Online Move In 
Rating:
5.0

Staff very helpful and friendly

damaris m.  |  First Impressions 
Rating:
5.0

perfect

Irmaris R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn m.  |  Overall Experience 
Rating:
5.0

Secure and easily accessible facility; very accommodating staff and helpful when working with a representative remotely to help clear out the unit

Marc D.  |  Overall Experience 
Rating:
5.0

Staff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.

GEORGEMICHAEL II L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette T.  |  Overall Experience 
Rating:
5.0

The process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.

Michael A.  |  Online Move In 
Rating:
5.0

.

dorothy w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  Overall Experience 
Rating:
1.0

Rat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!

Emma K.  |  Overall Experience 
Rating:
5.0

As a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.

Ben B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jane A.  |  First Impressions 
Rating:
4.0

Courtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.

peter D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
5.0

Highly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.

MARCDAMIAN S.  |  First Impressions 
Rating:
5.0

Held stuff couldn't pay over a year did a settlement thanks uhaul

kalid r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
1.0

I was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.

Jamie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josh E.  |  Overall Experience 
Rating:
3.0

Upon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.

alicia d.  |  Overall Experience 
Rating:
4.0

The people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.

Matt O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tinamarie l.  |  Overall Experience 
Rating:
4.0

Trash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.

Nicole H.  |  Overall Experience 
Rating:
5.0

Friendly people and go out of their way to help you!

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen P L.  |  Overall Experience 
Rating:
5.0

Theresa Trinque is very kind.

Jae P.  |  First Impressions 
Rating:
5.0

Super clean, easy access, professional staff!

CONSTANCE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
5.0

Clean,quiet

Louis C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josh E.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JAQUAN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanna n.  |  Overall Experience 
Rating:
1.0

I have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything

TANYA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
5.0

The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.

frances r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

giora k.  |  First Impressions 
Rating:
5.0

Friendly staff and clean storage

Miles M.  |  Overall Experience 
Rating:
5.0

i especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her

Tiffani D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jozette C.  |  Overall Experience 
Rating:
5.0

The staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained

Miles M.  |  First Impressions 
Rating:
3.0

No comments

atiya k.  |  Overall Experience 
Rating:
5.0

The Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.

Cheryl J.  |  Overall Experience 
Rating:
5.0

I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.

joseph n.  |  Overall Experience 
Rating:
5.0

Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.

cathrine c.  |  First Impressions 
Rating:
3.0

signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch

deborah p.  |  First Impressions 
Rating:
5.0

VERY NICE facility! Secure, clean, and conveniently located.

bonnie b.  |  Overall Experience 
Rating:
5.0

Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding

CARLENE C.  |  Overall Experience 
Rating:
5.0

I believe her name was Theresa she was very helpful

CARLENE C.  |  First Impressions 
Rating:
5.0

CLEAN AND SECURE Units are inside and climate controlled.

bonnie b.  |  First Impressions 
Rating:
5.0

salesperson was very helpful.

Alan H.  |  First Impressions 
Rating:
5.0

From the owner to each of her employees... All were informative, helpful, friendly and courteous.

Donald Z.  |  Overall Experience 
Rating:
4.0

A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.

Stacy K.  |  Overall Experience 
Rating:
5.0

I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!

Kadadren H.  |  Overall Experience 
Rating:
4.0

Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot

Jayme C.  |  Overall Experience 
Rating:
4.0

Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.

Denise S.  |  First Impressions 
Rating:
1.0

U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude

Michele b.  |  Overall Experience 
Rating:
5.0

Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!

Cheryl J.  |  First Impressions 
Rating:
5.0

You guys were wonderful. God Bless

Timothy R.  |  Overall Experience 
Rating:
5.0

Excellent service

Rebecca H.  |  Overall Experience 
Rating:
5.0

Thanks for everything Theresa

javier l.  |  First Impressions 
Rating:
5.0

Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.

Tyler F.  |  Overall Experience 
Rating:
5.0

Very satisfied with their service and facilities.

Johnnie J.  |  First Impressions 
Rating:
5.0

The worker was great, she was very helpful

gayle w.  |  First Impressions 
Rating:
5.0

Very Efficient

Selise M.  |  Overall Experience 
Rating:
2.0

Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Tyler F.  |  First Impressions 
Rating:
4.0

The attendant was fast and friendly. The facilities were clean and easy to navigate.

Neva P.  |  First Impressions 
Rating:
5.0

Awesome place ! Would use again

amy s.  |  Overall Experience 
Rating:
4.0

I moved out early do I get a partial refund other than that great service

ryan c.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Matt O.  |  First Impressions 
Rating:
5.0

Every thing was very good, great staff

Timothy R.  |  First Impressions 
Rating:
5.0

Love these people! Theresa & Lora are awesome!

Mark C.  |  Overall Experience 
Rating:
5.0

If needed I will be back..... thank you

mike s.  |  Overall Experience 
Rating:
5.0

Amber was awesome to work with. She should be praised for her excellent customer service !!!

tammy s.  |  First Impressions 
Rating:
5.0

Very helpful staff willing to assist

Roger H.  |  First Impressions 
Rating:
5.0

Great customer service

brian w.  |  Overall Experience 
Rating:
5.0

Will surely use this Uhall and recommened to my friend!

Jahata R.  |  Overall Experience 
Rating:
5.0

Best service I’ve ever received in regards to moving/storage.

ALEXIA C.  |  Overall Experience 
Rating:
4.0

Clean with easy access. Staff extremely helpful. Pleasant experience

Edward C.  |  Overall Experience 
Rating:
5.0

Great service, easy to use, clean, and secure.

Jonathan S.  |  Overall Experience 
Rating:
4.0

Good

amar k.  |  Overall Experience 
Rating:
5.0

After a very long trip these folks were great. Very clean and well run facility .

Paul L.  |  Reservation 
Rating:
1.0

The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

melissa t.  |  Overall Experience 
Rating:
5.0

Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Chelsea M.  |  Overall Experience 
Rating:
5.0

Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Larry S.  |  Overall Experience 
Rating:
5.0

A+

Andrea A.  |  Overall Experience 
No reviews have been submitted for this location.

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