Nothing! There was a electrical issue with the car dolly. Mechanic fixed it on the spot and I was NOT late to my pickup. Please commend him..
Robert KCustomer Reviews for U-Haul Moving & Storage of West Utica
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The girl was rude when I picked up the truck. Bad attitude. Gave me a hard time about the credit card I used (had my wife's name on it). When I went to waive my wife in so the girl could check her ID for the credit card she ran outside leaving my credit card and ID unattended on the counter. For some reason she couldn't wait the 30 seconds for my wife to come in?
Adam SI accidentally left my keys in the U-Haul after I dropped it off and I tried calling for 2 hours straight and no one picked up the phone. So now I have to wait until they open and hope they have them and didn’t let the next person drive off with my keys in the truck.
Vanessa HFriendly, professional, knowledgeable. Thank you.
Vance TEqp. and accommodations were excellent, thanks.
Joseph LWas told the tank has half a tank of fuel but was way less and when I brought the vehicle back and showed them pictures of everything person at the desk was like you should’ve never left and told us before taking the truck but I had to be somewhere I had no time to wait for them to fill up the gas and for my 23 miles of using the truck I had to fuel up 5 gallons of fuel for only 23 miles and was told it would be $5 per gallon if I don’t put gas in it horrible place and will never rent here ever again
Andrei PThank you for your help and attention to our move. Very helpful
Karl CThanks for letting me know about this opportunity
Salko SThe lady helping customers at this location is amazing and very helpful. It was refreshing. Give her a raise she is worth it.
Melissa MEverything was great
robert mNothing, It was an excellent experience, professional in all aspects.
Donald VFirst associate we worked with was great. Very thorough and made us aware of all the ins and outs. We rented an auto transporter and it was hitched on no problem. When we arrived to drop off the auto transport, we realized that the associate in charge of getting the vehicle onto it has us pull forward too far and the lip of the trailer was about to pull off the entire under carriage shield and front bumper. Thankfully, we were smart enough to utilize objects available at the time (1145pm) to get the car elevated enough to be backed up without injury. I understand it's a lower seated car but this could have gone terribly wrong and would have severely damaged the vehicle if we didn't utilize literal rocks to get it up and over the lip of the trailer.
Diana NHave trucks available
Heather JLoved the idea of pulling into a facility that is secure. This location allowed me to unload in a facility that was out of elements warm and well maintained.
thomas s | First ImpressionsLady at front counter was very rude as soon as you walked in to check in. Very snooty with an attitude for no reason. Not sure if she didn't like her job but it sure seemed that way.
Deidre FExcellent
Melinda S | First ImpressionsThe staff were EXCELLENT!! The vehicle cab could have been cleaner and the back was dirty making anything in contact dirty. A mere hosing would have been somewhat better.
brenda eI have no comment to improve everyone was helpful and courteous very professional
Kevin LI had a great overall experience with nothing to add. Thank you for the excellent service.
Alfred MThe worst U haul I have ever been to I got charged for a cleaning that was normal use . I didn't receive a receipt when I dropped off . They waited till I left to charge the card . Im calling corporate and fille for a full refund. And the box truck had issues with the way it drove , something with shock's or bushings . Just a horrible place.
Terry RThe people at the site were knowledgeable and friendly. I would rent from them again. The 5'x8' trailer could use more points to anchor tie downs and secure cargo. The existing ones are few and poorly placed. More are needed near the on the floor, near the roof and half way up the vehicle.
Richard GGreat job
Edward MThe last time I went to this local the manager was rude so I don't enjoy going back even years later.
STEVEN CEverything went smoothly with pickup and drop off. The truck worked. No complaints.
Sam PExcellent customer service!!!
PATRICE DFirst no one was clear on the phone about pick up time. I was told 11:30 was the earliest I said ok not realizing I only had an hour before my reservation would be canceled. I was then told U-Haul didn’t have what I needed when I got there. that wasn’t true. I had to convince the workers that another U-Haul was going to rent me what I needed that they just didn’t have any available . They kept telling me no. I had to call the other U-Haul and put him on speaker phone.
Justin WFix the drivers door.had to slam it to make the warning light go out.
STEPHEN CI was surprised at how much it cost. When I picked the truck up, I was told that at that time, the charges were almost $90. I did not refuel it so I understand the cost for the fuel. I was 15 miles from uhaul so round trip would be 30 miles. The place I moved to was only 2 miles away and we needed to do 2 trips so that's 4 miles. So 34 miles or so would have been the total miles. How much was I charged per mile? I think I was overcharged.
Mary TI have rented from them many times and they are always very helpful.
David SNo problems. Tech hooked me up. Outa ther in 30 mins.
JEREMY PMore staff because the two people that were there when I returned the trailer we're running their heads off trying to keep everybody happy. They did very good but definitely needed some help
Dean CI’ve yet to receive my receipt via email please do so ASAP
Steven MThe ladies inside were awesome! So helpful and kind, despite being extremely busy. Great customer service!
Keri MGet more staff.
quailee hVery disrespectful and very nasty I put my fiance on the thing with me and they said that I never put him on it and I did
lynn m | Overall ExperienceNone
Charles BYour manager Brandon is cutting lock on unit that are late on payment and stealing the stuff out of them. I have seen him do it and can proof. He also steals me supply for cash and pockets the money and fix the counts on hand I have witness to this
Jack OAll was good
Timothy DTruck rental and storage unit rental day went smoothly. Very convenient service.
Dawn V | First ImpressionsStaff was friendly and polite.
Michael QMoving help was excellent, including recommendation. Only improvement I can suggest is permitting pro-rating last month's rental if container returned less than 15 days into rental month.
Sylvia NOverall my trip was a nightmare to start my rental was planned as a round-trip ( truck returned to where I was moving from ) when I added storage it was changed to one way on short notice. The truck was damaged had engine troubles and I had to wait an hour in the cold to get it. I received a call from a young lady the day I got on the road asking my whereabouts apparently I missed a deadline that I had no idea existed. When I got to the facility the staff was very friendly and courteous but the next morning I was being asked if I was going to clean up some stuff I left behind even though I wrote on a large 3 x 5 tote lid that I'd be there in the morning I showed up at 8. All in all it was an average experience in a death mobile of a truck. The storage facility is beautiful though. Try too limit the micro aggressions though.
isiah c | First ImpressionsReserved a 5/8 trailer but wiring was broke and they up graded me to a 6/12 for the same price I was told $18.95 but I was not charged that price. I was charged $32 dollars. I asked for a printed receipt and I was told it would be sent to my email. I asked the person if I was charged for the 5/8 and he said yes. But that was not the case. Not happy.
WAYNE AI recently rented a Uhaul truck for a move and I have to say, it was an awesome experience. From start to finish, Uhaul made the rental process easy and convenient. First of all, the online reservation system was user-friendly and allowed me to choose the truck size and pick-up location that worked best for me. I appreciated that I could see the availability and pricing upfront, so there were no surprises. On the day of pick-up, the Uhaul location had my truck ready and waiting for me. The staff was friendly and efficient, getting me checked in and on my way in no time. The truck itself was clean and well-maintained. It had plenty of space for all of my belongings and was equipped with a ramp, making loading and unloading a breeze. The truck also drove smoothly and I felt safe and secure on the road. Returning the truck was just as easy as picking it up. The Uhaul location had a designated drop-off area, so I didn't have to worry about finding parking or navigating a busy lot. The staff quickly checked the truck back in and I was on my way. Overall, I highly recommend Uhaul for anyone in need of a truck rental. Their easy online reservation system, friendly staff, well-maintained vehicles, make them a top choice. I will definitely be using Uhaul for any future moving needs.
Brandon GMove out date was 1/24... All of my ratings were true and exact. The staff was great and helpful. The facility was clean, well lit and easily accessible. I actually immediately recommended to a colleague and assisted with their move in on 1/26
emmitt w | Overall ExperienceVery happy and convenient! Staff very friendly and helpful!
Arlene D | Overall ExperienceMy only problem is the car is louder than before - would appreciate feedback on if exhaust could have been affected by installation.
Tony GVery good people at this location, highly recommend. Friendly and helpful.
Jesse LZero communication between corporate and franchise. I have had nothing but problems with this U-haul store. Started when I reserved an indoor heated unit only to show up to find they had oversold and the only thing left was a Ubox. Problems with billing.problems with pick up-set up a time on the app, even received a call from someone to confirm time and then showed up and the store said they never received any information. I will never use this store and most likely Ugaul for storage again
Kathy PGreat service 👍
Wilber SThe staff was very knowledgeable when I went to make arrangements and also when I picked up to make my move!
mike mthe entire process was great! unfortunately, when i returned to the store with the proper ball hitch i saw something that i disagree with. there was an employee in the parking lot (20 feet from the main customer entrance) Visibly sparking a bowl. i second guessed myself but my suspicions were confirmed when i backed up to the garage overhead door and got out to attach the trailer that was inside. it smelled like pot. i 100% do know that it is legal in NY to smoke but, I don't think that is allowed by most employers to do it while on duty. On top of that i have a CDL that, makes it illegal for me to test positive for narcotics due to Federal DOT regulations. i could lose my job! i think that is an acceptable issue to have with your company. thank you.
mike eService and people were great. Very pleasant.
Connie SStaff was excellent I could not be happier everything was quick and professional
steven nThe unit i rented and the facilaty as a whole was excellent just wish the hours where a little longer and check out of a storage container was a little easyer with the times
CHRISTOPHERPATRICK S | Overall ExperienceFriendly, and had the Auto Transport ready to go. Fast and easy.
Jesse LThe staff took the worry out of everything. Thank the lady who worked on 12/17 at around 2:15pm/2:30pm. She was wonderful! Give her a bonus!
Krychelle D | Overall ExperienceU-Haul is Awesome thank you
Russell NWhen I emptied my storage unit there was bird poop all over my stuff and I'm not to happy about it bc all of my stuff that was in my storage unit was brand new basically
nicole b | Overall ExperienceTruck had water leaks in the back of the truck. Also had leaks in the cab. And the windshield wipers were bad
MICHAEL JAwesome great people there very nice.. and I got a Truck this time.
Russell NGreat service from your employees
Jim AI would Never recommend uhaul to my family or friends. Worst experience. Sadly I paid for almost 2 years..issues with roaches..per advise of uhaul was to to complete claims forms to the Uhaul designated insurance. Which I did and it was declined saying that we didn't take that insurance out but then they told me even if I had it would be declined because they don't cover issues as it relates to bugs. They suggested I contact my rental insurance which I did and they declined for the same reason. Local uhaul refused to do anything as it relates to reimbursement. I sent pictures to the uhaul insurance as well. They told me they would reach out to Uhaul corporate in hopes that they would do something. Sadly they refused. I would of been happy even with partial reimbursement of some items. I had them get rid of the items. They tried to say there was no bugs. Funny my pics showed some and an employee back in October saw them as well.. Very poor customer service! And lack of empathy!!
Lesley L | Overall Experienceeveryone was always great and helpful to deal with
jamie a | Overall ExperienceVery nasty and very disrespectful
lynn m | First ImpressionsFound 3 Dead Mice In The Unit I Rented On The First Day. Also They Denied Me The First Month Free. Typical U-haul Employee Attitude 🤷🏽♂️ Some Are Good And Others Are Not.
Julio R | First ImpressionsGreat customer service , very helpful and good people
dennis a | First ImpressionsThe staff were exceptionally helpful, and gracious while doing so. I have a lot on my plate right now, and they made my interaction with U-Haul the easiest thing in my day, maybe my week! I recommend this facility without reservation.
Elizabeth F | Overall ExperienceMy only complaint was that there were quite a few dead cockroaches in my unit other than that I was very happy
ANGLA O | Overall ExperienceI enjoyed using the facility, and will gladly use you again for future truck rentals and storage again when ever I need it
doris b | Overall ExperienceThe facility and staff were always friendly and helpful.
ROBERTWALTER W | Overall ExperienceThis was my first time using a storage facility and this was a very good experience. Will definitely use them again.
Aliza S | Overall ExperienceGreat facility! Will be back!
Ray G | Overall ExperienceEach time I visited the bathroom was dirty and out of towels and toilet paper.
Kenneth M | Overall ExperienceVery good experience Thank
pam c | Overall ExperienceThe cost is a bit a much and the yearly increase is ridiculous
Bridgett S | Overall ExperienceHelped us at the last minute but was not able to provide what was needed. Staff was helpful and relatively friendly though.
Zackariah P | First ImpressionsEverything was handled great
james b | First ImpressionsLove this uhaul the only place I like to rent from
victoria r | Overall ExperienceStill Waiting On Unit And I Paid A Week Ago
dandre n | First ImpressionsRest rooms were not open to customers except the one in the office area and even that one had a perpetual out of order sign on the door. Sometimes I was told they were closed because they were out of order. Other times I was told they had them locked because of vandalism. But I suspect they had them closed because they didn't feel like cleaning them. That is my observation and it was quite an inconvenience. Otherwise the facility was very clean and everyone was courteous.
ralph b | Overall ExperienceMakes moving in and moving out from school so much easier and convenient
Sandy R | First ImpressionsExcellent facility! Clean and well-organized.
Ray G | First ImpressionsThe staff was excellent! Knowledgeable, friendly and very helpful!
kimberlee d | First ImpressionsThe staff member that assisted me was very helpful, informative and friendly.
angela c | First ImpressionsWe needed a storage last minute and we were able to get one right away.
Johanna M | Overall ExperienceBrandon is always really helpful and always goes above and beyond to make sure we have what we need due to us being a business he's always there when we need him!
Nicholas H | Overall ExperienceGreat place - my things were safe and secure for over 3 years. Would highly recommend anyone to use their facility. Thank you so much.
cathrine c | Overall ExperienceI did not like the system to arm and disarm the alarm to your unit. It was very confusing and no matter which way I did it, the alarm almost always went off.
Grace O | Overall ExperienceVery nice and helpful employee. It was very much appreciated after a long and exhausting trip.
Mary C | First ImpressionsThank you for your patience 🙏 blessings
Hilda c | First ImpressionsAnyplace else is a garage
Eric A | Overall ExperienceThis is not my rental.
stephan j | First ImpressionsThe ladies at the front desk, super helpful. The nicest people, always go above and beyond for their customers. Only U-Haul I will go to.
JASONRUSSELL M | Overall ExperienceI’ve had this storage unit since 2019.
sugundia s | Overall ExperienceThank you for your support and helping me out and allowing a friend to empty out my storage since I couldn't do it because of the stroke I suffered with.
Luis V | Overall ExperienceWas pretty easy
Eric A | First ImpressionsTerrible place with terrible people
Shaelee L | Overall ExperienceThe climate controlled facility at the West Utica Uhaul location was a great find! I had a need for a temporary place to house some of my business textiles. This location was clean efficient and safe.
Emily H | Overall ExperienceThe facility is exactly what we were looking for. We can’t thank the staff enough for their hospitality.
Daniel M | Overall ExperienceThank you
david C | Overall ExperienceVery well kept facility. CLEAN and easily accessible. Staff was very accommodating and friendly
JOHN L | Overall ExperienceJeremy went above and beyond to help us. My mother has some health issues and he was kind, considerate and patiently repeated information to her repeated questions.
lisa L | First ImpressionsRest Rooms were both out of order
cristina p | First ImpressionsAs I rented a truck on September 30 I became ill over the weekend and was taken to the hospital where I spent nearly a week I realized I breach the agreement on the vehicle but I never thought that I would also lose My storage unit as well not all my belongings are in the street put me in an awful situation I'm homeless now with no clothes or anything
Samuel C | Overall ExperienceAmen amen thanks y’all are blessing charzell said thanks amen
charzell P | Overall ExperienceI would only suggest that they check the building more often. Sometimes you have people who are dirty and nasty leaving their trash around the facility. Or they spill things on the moving carts and don’t wipe it off. Not the fault of uhaul but I do come across this situation often when visiting. It’s very convenient and I haven’t seen any rodents or critters.
Camille B | First ImpressionsCourtney was always a pleasure to talk too! Thanks
Shelly H | Overall ExperienceThey was nice as well as very professional to me oh love there smile as well as there attitude amen amen well done
charzell P | First ImpressionsIt was a last minute storage rental and they came satisfied all my needs. Will definitely use them again in a few months
Lloyd H | Overall ExperienceThe staff was very friendly!
KIM C | Overall ExperienceThe folks were helpful and friendly. As I moved my stuff in an employee I ran into offered help finding the unit. Thanks, y'all.
EARLARTHUR S | First ImpressionsCounter person was very helpful and knowledgeable. Very understanding.
Roger H | First ImpressionsI am still a customer there!. We just did some organizing and downsized to a little bit smaller unit. So I closed one unit but opened another one there. My only complaint is the restrooms have been locked up with out of order signs for several months now. That can be very inconvenient when you need to spend time organizing things in your unit. My husband and I have had to dash outside, run around the building, dash into the office area and request to use the restroom there.
Diana F | Overall ExperienceThe lady was very kind and understanding to my situation and she knew the right storage size for me. She was very knowledgeable! Thanks again!
Keturah W | First ImpressionsThe experience of renting there was professional on every level. Staff and condition of units was great.
Adrian E | Overall ExperienceMy 10x10 reservation was not available, and they have to provide me with 2 5x5, I’m not sure how it works when you reserve ahead of time.
annabelle m | First ImpressionsStaff was helpful. Even though it was about 25 minutes before closing, she was friendly, helpful, fully focused on us as customers, not even fazed that we were very last minute. Also, having the example units to show us the sizes was SUPER helpful in helping us to make our decision on which size unit best suited our needs.
Jennifer s | First ImpressionsMy worst storage experience so far. My unit felt Unsecured for several weeks because of issues with the door. I called many times and was never called back. I hate that you have to go through the uhaul general line instead of just talking to someone from the actual store, even when you call the store number. When I was finally in town and able to talk to someone face to face, they were very nice. Ultimately there were issues about 90% of the time. The door problem went on for a while. The solution was moving to a new unit which was farther away from the entrance. Then the card swiping system didn’t recognize me and I couldn’t enter the unit. I once spent an hour in the storage unit for something that should have a quick in and out, 5 min errand. I’m glad we are almost done our moving process and now finally out of the unit.
Ayanda D | Overall ExperienceEveryone was helpful and the storage location was always clean.
juan t | Overall ExperienceVery professional staff, helpful and courteous, very clean and well maintained. Thank you Courtney
JOHN L | First ImpressionsThe place is great, the drive in bay is very convenient, and the staff was friendly and helpful
Alan S | Online Move InVery friendly and attentative to my needs
doris b | First ImpressionsThe move-in facility during a February unload in New York was a great experience.
Daniel M | First ImpressionsClimate controlled, very clean, I could live here if it was allowed. This is the nicest storage I have ever seen and I will definitely come here the next time I need storage.
gerald n | Overall ExperienceMy card wasn’t working
SHAKEEMA P | First ImpressionsGood service and all but my bed magically disappeared how’s that
jamal a | Overall ExperienceI had a few issues with this unit. They sent out a later to an address I NEVER put on file. And 2nd my locks were changed without my knowledge and when I went to my unit I couldn’t get in
jhona b | Overall ExperienceStaff was rude walked off to help someone else while I was already be helped by him and the lady has a rude attitude
Verneshia W | Overall ExperienceI really appreciate the carts that are set aside for us customers to use so that we can deliver our items back and forth to our storage units.
PRECIOUSS G | First ImpressionsTammy was so helpful she needs a raise. It was crazy busy but she was kind and friendly
Susan F | First ImpressionsThe staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.
Heidi C | First ImpressionsCourtney was alway amazing and quick to respond. She was a delightful person to deal with.
Genaro H | Overall ExperienceStaff never there when needed or answering phones
anthony C | Overall ExperienceThank you! Our ‘treasures’ were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++
mary j | Overall Experience*🚀 *good*job*!*🚀*
Genevieve W | Overall ExperienceNeeds humidity control. I haul boxes collapsed from moisture and items broke
Albert R | Overall Experience2 beds were ruined and all the clothes me and my family owned
lawanda g | Overall ExperienceNice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.
william l | First ImpressionsThe access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!
Maisa Y | Overall ExperienceStaff extra efficient and hospitable!
edward k | Overall ExperienceThis is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.
JAMES R | Overall ExperienceWish the hours were at least until 6 pm weekdays.
Lynda M | First ImpressionsPrimarily, when I first entered there was no one around. When the attendant got to me, she was extremely rude and treated me as if though she was in a rush and that I was bothering her. When I pulled out my wallet to pay, she noticed my badge in my wallet and then proceeded to act nicer. Was not pleased with this experience but the over all facility was nicer.
JOSEPH H | Overall ExperienceThe only area that was less than 5 star was using the self access entry door(s). There needs to be better instructions at the entry doors.
Michael C | Overall ExperienceGreat service and facility!
HENRY B | Overall ExperienceThe staff was extremely helpful and accommodating. I would recommend this particular Uhaul. Outstanding!
Renee S | Overall ExperienceI had an issue and management did what was necessary to rectify the situation.
Maisa Y | First ImpressionsWhile moving out we found at least a dozen roaches running around. Once we unpacked our house belongings into our new home our belongings had live roaches in them. We then found roaches in our new home. I know they roaches came from the uhaul due to the fact we never had a problem in our old house before using the uhaul
Rebecca U | Overall ExperienceNice using 🇺🇸 u-haul..have a rewarding day!
Michael Y | First ImpressionsFriendly and accommodating staff! Access hours were convenient as well. Thank you for helping me!
Bruce C | Overall ExperienceIn May, When I initially moved in all of my sons belongings were bug free. I returned in August to move his stuff out and there were roaches 🪳 in the unit as well as the bins that we stored the clothes in. Absolutely disgusting
TARNIA B | Overall ExperienceJust wondering why I would not get a refund for the remainder and f this month?
denise c | Overall ExperienceNeeds to be 24 hours so people can move when they want a night time
niesha s | Overall ExperienceExtremely helpful and friendly staff. Made the decision easy.
Bruce C | First ImpressionsThe lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don’t carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.
Kathryn H | Online Move InThe young lady that took care us in the beginning when renting the unit was very helpful. I explained to her that my daughter had limited mobility and needed a unit that was close to the entrance and she was able to accommodate her. That to me meant a great deal to us. The staff is extremely friendly and very helpful !!! I would highly recommend using this particular Uhaul establishment.
tammy s | Overall ExperienceMove in process was easy the only thing I would have changed is the process of opening the door when reps aren’t available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key pads
Sage Q | Online Move InTHANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.
Mary W | First ImpressionsGreat to do business with!!!
west u | First ImpressionsI had a reservation, came early, upgraded truck and everything was great. Great job done by all
CARRIEE W | First ImpressionsExceptional service and facility. Very pleased you are so close and offer this service.
JAMES R | First ImpressionsMoving in we had a very difficult time due to the staff claiming to not knowing how to do things and not knowing the system. It was a mess to say the least but the manager took it in her hands and fixed everything and from there on out we had no issues.
deidra b | Overall ExperienceI was very pleased with everything and
Patricia B | Overall ExperienceI need help with disarming my locker and I cannot get an employee on the phone.
Jennifer S | Online Move InGreat & friendly service
Cahdeja M | First ImpressionsYour facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.
Tammie Y | First ImpressionsThe staff was very helpful Brandon made things a lot easier
Rick C | Overall ExperienceA little expensive for the area
Gaurav P | Online Move InStaff very helpful and friendly
damaris m | First Impressionsperfect
Irmaris R | Overall ExperienceSecure and easily accessible facility; very accommodating staff and helpful when working with a representative remotely to help clear out the unit
Marc D | Overall ExperienceStaff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.
GEORGEMICHAEL I | Overall ExperienceThe process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.
Michael A | Online Move In.
dorothy w | First ImpressionsRat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!
Emma K | Overall ExperienceAs a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.
Ben B | First ImpressionsCourtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.
peter D | First ImpressionsHighly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.
MARCDAMIAN S | First ImpressionsHeld stuff couldn't pay over a year did a settlement thanks uhaul
kalid r | Overall ExperienceI was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.
Jamie T | First ImpressionsUpon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.
alicia d | Overall ExperienceThe people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.
Matt O | Overall ExperienceTrash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.
Nicole H | Overall ExperienceFriendly people and go out of their way to help you!
Andrew M | Overall ExperienceTheresa Trinque is very kind.
Jae P | First ImpressionsSuper clean, easy access, professional staff!
CONSTANCE C | Overall ExperienceClean,quiet
Louis C | Online Move InI have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything
TANYA S | Overall ExperienceThe facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.
frances r | First ImpressionsFriendly staff and clean storage
Miles M | Overall Experiencei especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her
Tiffani D | Overall ExperienceThe staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained
Miles M | First ImpressionsNo comments
atiya k | Overall ExperienceThe Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.
Cheryl J | Overall ExperienceI would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.
joseph n | Overall ExperienceWonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.
cathrine c | First Impressionssigning up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch
deborah p | First ImpressionsVERY NICE facility! Secure, clean, and conveniently located.
bonnie b | Overall ExperienceTheresa WAS AWESOME!!!!!!!!!! Very helpful and understanding
CARLENE C | Overall ExperienceI believe her name was Theresa she was very helpful
CARLENE C | First ImpressionsCLEAN AND SECURE Units are inside and climate controlled.
bonnie b | First Impressionssalesperson was very helpful.
Alan H | First ImpressionsFrom the owner to each of her employees... All were informative, helpful, friendly and courteous.
Donald Z | Overall ExperienceA few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.
Stacy K | Overall ExperienceI'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!
Kadadren H | Overall ExperienceOnly issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot
Jayme C | Overall ExperienceStaff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.
Denise S | First ImpressionsU-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude
Michele b | Overall ExperienceStaff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!
Cheryl J | First ImpressionsYou guys were wonderful. God Bless
Timothy R | Overall ExperienceExcellent service
Rebecca H | Overall ExperienceThanks for everything Theresa
javier l | First ImpressionsTheresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.
Tyler F | Overall ExperienceVery satisfied with their service and facilities.
Johnnie J | First ImpressionsThe worker was great, she was very helpful
gayle w | First ImpressionsVery Efficient
Selise M | Overall ExperienceDo you ever actually pick up your phone at this location. Or do you just let it go to the national call center.
Tyler F | First ImpressionsThe attendant was fast and friendly. The facilities were clean and easy to navigate.
Neva P | First ImpressionsAwesome place ! Would use again
amy s | Overall ExperienceI moved out early do I get a partial refund other than that great service
ryan c | Overall ExperienceVery helpful staff!
Matt O | First ImpressionsEvery thing was very good, great staff
Timothy R | First ImpressionsLove these people! Theresa & Lora are awesome!
Mark C | Overall ExperienceIf needed I will be back..... thank you
mike s | Overall ExperienceAmber was awesome to work with. She should be praised for her excellent customer service !!!
tammy s | First ImpressionsVery helpful staff willing to assist
Roger H | First ImpressionsGreat customer service
brian w | Overall ExperienceWill surely use this Uhall and recommened to my friend!
Jahata R | Overall ExperienceBest service I’ve ever received in regards to moving/storage.
ALEXIA C | Overall ExperienceClean with easy access. Staff extremely helpful. Pleasant experience
Edward C | Overall ExperienceGreat service, easy to use, clean, and secure.
Jonathan S | Overall ExperienceGood
amar k | Overall ExperienceAfter a very long trip these folks were great. Very clean and well run facility .
Paul L | ReservationThe truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned
melissa t | Overall ExperienceTheresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!
Chelsea M | Overall ExperienceTheresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......
Larry S | Overall ExperienceA+
Andrea A | Overall Experience