Customer Reviews for U-Haul Moving & Storage of West Speedvale

6,127 reviews

389 Speedvale Ave W   Guelph, ON N1H1C7
(its the old home hardware building, across from conestoga guelph campus)

(226) 314-1642

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(226) 314-1642

389 Speedvale Ave W
Guelph, ON N1H1C7
(its the old home hardware building, across from conestoga guelph campus)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy to do business with Good vehicle Thanks

Shirley krause 
Rating:
5.0

A very welcoming experience, thank you

Roger Pollock 
Rating:
5.0

Customer did not leave a comment.

ROBERT DAWSON  |  Overall Experience 
Rating:
5.0

When I picked up my 5x8 trailer it was coated with 2-3 inches of ice on the entire front of trailer and fenders. Ice chunks fell off while driving on 401 as day warmed up, a bit of a hazzard. There were other 5x8s in the lot that were ice free. Why not assign those?

Jay Bradshaw 
Rating:
1.0

Ordered a car trailer to go drive 4 hours to pick up and car and 4 hours home….. the staff wouldn’t let me hook the trailer up myself said they are responsible for doing it so I said ok when he was done I did a quick walk around and everything. Seemed good….. only to fine out couple hours in we hit a bump on the road and the trailer comes right off the hitch slamming into the back of the truck…. After about 20 min of looking everything over I was confused as to how it happened until I went to hook the trailer back knto the truck I then noticed there was only a 1 1/4 inch ball on !!!! It’s supposed to be a 2 inch ball !!!!!!

Dustan BUGALA 
Rating:
4.0

Customer did not leave a comment.

michel pentillier 
Rating:
5.0

Customer did not leave a comment.

Jeff Wilson 
Rating:
2.0

The truck door seem to have a problem closing properly as wind/road noise and cold air coming thru while driving on the highway was quite unpleasant. More importantly the gas tank was not full and the requirement to return with the same amount of fuel is a total scam. I say this because the guage does not register fuel level until minutes after engine being on so as a customer worried about fuel penalty one would inevitiably put more than required. I pumped in increments of $20, $10, $10, $10 and checking the guage after each by turning on ignition but the guage was registering very little movement. Even after pumping $50 it was still not equal to original. I reluctantly stopped pumping at that point. After driving for a couple of minutes the guage registered proper reading which was way passed the original point. The contract had a note about refuelling which I thought only added to the problem. The gist of what it says is that customer must return with same amount of fuel or return as is for uhaul to pump at a preagreed upon price per litre PLUS service fee. Neither of which was coveyed to me but simply told to bring back with same amount of fuel. You should do better. PS: Your per kilometer mileage charge is ridiculously high and not advertised. I thought the rental would include a certain amount of kms and extra kms put on would be at additional cost. I neede the truck so I had to get it from uhaul but won't make the same mistake again.

Najib Yardam 
Rating:
5.0

Customer did not leave a comment.

Andrew Sande 
Rating:
2.0

Customer did not leave a comment.

Don Malagala 
Rating:
5.0

Another great experience

JOE GRAMUELLER 
Rating:
5.0

The ladies at the check in were super helpful and it was a pleasure to deal with them

Beth Weston 
Rating:
5.0

No improvement necessary, it couldn’t have been easier

Ralph Maar 
Rating:
4.0

Customer did not leave a comment.

Cameron Skipper 
Rating:
5.0

Customer did not leave a comment.

Raymond Walker 
Rating:
5.0

Customer did not leave a comment.

Susan Barnett 
Rating:
5.0

Customer did not leave a comment.

Shanmugapriyan Gnanasekaram 
Rating:
3.0

I waited for close an hour to get my reservation and leave.

Russel Watson 
Rating:
5.0

Van was very dirty in interior cab. Van shook when applying brakes

ANDREW MORBY 
Rating:
5.0

Customer did not leave a comment.

ADAM SCHAFFER 
Rating:
5.0

THE LADIES AT THIS LOCATION ARE AWESOME VERY HELPFULL!!!!

James Melligan 
Rating:
1.0

This is my third review for this location. I have been to many locations for the U-Haul rental. Overall, with some exceptions the experience has been really shitty! I am sorry to use such language but there is no other way to express the "experience". The equipment is all good and great, however the biggest part of the experience for a customer is the 'human experience'. That interaction 'constantly' has been below average, especially at this location. There is no positivity, cheerfulness or even normal basic courtesy from the basic staff. They seem to be "instructed" not to use words like, please, thank you or other such pleasantries. That's not all! They are quite evidently forbidden even to respond to any such pleasantries. During some of my initial visits I gave the benefit of doubt to the staff, thinking that they must be going through something that I am not aware of or it is a human thing to have ups and downs in life. As this has been the constant factor in their interaction, I feel there is something else going on. The moment you step in, the look on the faces of staff is as if you're there 'to borrow (for free) a mattress from them in the middle of night, the one on which they were sleeping'. Nothing is more unwelcoming than such a cold dead look on the staff. Once you ignore that and move on, be up for some rolled eyes and cold shoulders if you ask some questions. I personally would be happier to transact with a kiosk or a computer than to meet the staff there. Maybe they're not being paid for what they're doing as it certainly seems so. I am not sure if others (which white skins tones!) have experienced this as well, if yes then this is just a behavioural issue. If not, then this is a more serious racist thing as I definitely look "Indian" in my appearance. I feel so humiliated every time I go there. The only reason a lot of people visit them is their monopoly in the business they're in.

Sachin Dagar 
Rating:
4.0

Thank you. met are expectations and proved to be very convenient for our needs. Great staff!!

CESARE PANDOLFI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

artur milczarek 
Rating:
5.0

Customer did not leave a comment.

Elimar Miraflor 
Rating:
5.0

Deliver the vehicle to the customer

wuzzy wu 
Rating:
5.0

Customer did not leave a comment.

Pat Payne  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

Lori Zanon 
Rating:
5.0

Vehicle was not cleaned but otherwise excellent

Asa Goldman 
Rating:
5.0

I have zero complaints, the employees were great at assisting with everything, the trailer was well maintained and rode smoothly. Overall amazing all around

michael wade 
Rating:
4.0

Customer did not leave a comment.

daniel lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin belisle 
Rating:
4.0

Well they took a deposit on my card saying once I return the truck the money would be put back in my card right away. I return the truck and they said they returned the money to my card I still have not received it then when I asked they said it might take 3-6 business days . Which is not ok as I needed that money today .

cory williams 
Rating:
5.0

My pickup location was changed a few days before which wasn't as clear as it should be given how busy people are when moving. Alyssa was incredibly helpful and the rest of the team was so friendly. Truly a welcome surprise during stressful times. Thank you to the Speedvale team.

Danielle Marchant 
Rating:
5.0

Customer did not leave a comment.

Ken Brown 
Rating:
5.0

Customer did not leave a comment.

Jason Obrien 
Rating:
4.0

Customer did not leave a comment.

Rasim Duran 
Rating:
4.0

Customer did not leave a comment.

James Ed Millson 
Rating:
5.0

Customer did not leave a comment.

Gary Richardson 
Rating:
5.0

Customer did not leave a comment.

Mebs Karim 
Rating:
5.0

They were pleasant to deal with in person, easy to book online, the truck was clean and in good condition. Overall a positive experience!

Daniel Bisson 
Rating:
5.0

I’ve rented from this location several times. Staff are always friendly, knowledgeable, and professional.

Paul Mesman 
Rating:
5.0

Customer did not leave a comment.

Brian Royce 
Rating:
5.0

Awesome service

Emmanuel Olimgbu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandor Nemeth 
Rating:
5.0

Customer did not leave a comment.

Darrel MacDonald 
Rating:
5.0

My check in and check out experience were fantastic. Thanks again to the team at Speedvale!

Cass Zawadowski 
Rating:
5.0

Customer did not leave a comment.

ALYSSA COX 
Rating:
5.0

Customer did not leave a comment.

erwin lee 
Rating:
4.0

Excellent customer care on both ends Sarnia and Guelph very friendly professional team

DREW WALTERS 
Rating:
3.0

Have someone stay in the main entrance so you don’t have to track someone down. Also maybe put a sign on the front saying where the key return actually is after hours so you don’t spend 20 minutes looking for it

Zack Beghetto 
Rating:
5.0

Customer did not leave a comment.

Milutin Zaric 
Rating:
5.0

Customer did not leave a comment.

June Frane 
Rating:
5.0

Customer did not leave a comment.

Florin Alexandru 
Rating:
5.0

Customer did not leave a comment.

Darryl Sweitzer 
Rating:
5.0

Nothing to improve! Great customer service!

John Huijgen 
Rating:
2.0

My overall experience with U-Haul was below average from overall maintenance of truck and lack of communication. Firstly the truck I was given under my rental had maintenance issues right off the bat. Something under the body of the truck would make a terrible noise whenever I stopped. As well, upon breaking after 2x days into my journey, the whole truck would shake so violently that I would transfer into the manual gears and go down any hills with a slightly then average decline extremely slow and with my hazards on. Lastly, I was taking this U-Haul from Ontario to Fort Nelson, BC. Knowing I was going into BC, it is mandated in the winter tires or chains. Upon picking up my U-Haul, I expressed this concern but was assured it was going to be okay. Once on my journey and before entering into BC, I called U-Haul again confirming my concerns and was told to get chains. Which is fine, but it would have been a lot better and easier if I was told that before I started my journey so I didn't have to use my allotted km's finding chains and manage this my very strict schedule. Not impressed. Lastly, I called to arrange to get my truck looked at in Calgary while I was enroute, I was told I would have a call on the day the inspection would happen as I was on a time schedule. I never got the call or even a follow up.

Rena Dehne 
Rating:
5.0

First truck had a check engine light on. Second truck would beep at me when I tried to exit the vehicle yet nothing was on and key was removed.

JONATHANROBERT P STOLLER 
Rating:
4.0

Thank you for your understanding and patience 🙏 I really did not want to have my stuff auctioned 😩

Lindsay Lagace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norm McFadden 
Rating:
5.0

High quality equipment, staff were very helpful and accommodating, easy to modify and extend a rental.

Asa Goldman 
Rating:
5.0

Customer service was excellent and caring Assistance was much appreciated Thank you as a loyal customer

patty oser 
Rating:
5.0

Truck windshield covered in ice and snow. No brush nor was it scraped and prepared for us to leave right away. Took 15 mins to clear. Employees were complaining and blaming the computer system for the slowness and having to try 3 different computers to check out.

sylvia mathieu 
Rating:
4.0

Everything was good except the vehicle didn’t say the model on it, so I wasn’t able to look up the gas tank size and put an extra quarter tank of gas in thinking it was 117L tank, which costed me $30 or so.

Curtis Doherty 
Rating:
5.0

Always great service when dealing with UHAUL. thank you

DINO MORETTO 
Rating:
5.0

Customer did not leave a comment.

Martha Muir 
Rating:
5.0

Customer did not leave a comment.

Paul Flynn 
Rating:
5.0

Customer did not leave a comment.

Angelo Mihalis 
Rating:
5.0

Customer did not leave a comment.

BRENNAN WALKER 
Rating:
3.0

Customer did not leave a comment.

Leigh Hunter 
Rating:
3.0

I’m frustrated as I’ve been stressed and on the go . My boyfriend and I moved from Guelph to Calgary. I didn’t even think to check the time the trailer had to be back. It wasn’t verbally mentioned. And to return trailer on the correct day just late and having to pay for the day was an added stress and cost to our move.

Melissa Williams 
Rating:
1.0

Customer did not leave a comment.

Shervan Shekhobakeer 
Rating:
4.0

Customer did not leave a comment.

KEN MORRISH 
Rating:
5.0

All was good. Just seemed rushed when the guy was explaining the hook up. Lady behind the counter was amazing.

berry wilson 
Rating:
5.0

The only thing I didn’t like is the price per Kilometer.

Jason Cremasco 
Rating:
5.0

Customer did not leave a comment.

Patrick Flynn 
Rating:
5.0

Customer did not leave a comment.

Dean Howard 
Rating:
5.0

Customer did not leave a comment.

Jasmine Duchesne 
Rating:
5.0

The manager is well liked and he is goes over everything with the customer.

Jonathan Kerr 
Rating:
5.0

Customer did not leave a comment.

Peter Borden 
Rating:
5.0

Customer did not leave a comment.

s-jeffery mclean 
Rating:
5.0

Awesome service and easy to use

brian duval 
Rating:
5.0

There were three things I did not like with my rental and they were all to do with the truck. 1. The speedometer was in MPH on the outside making it hard to read the KPH side. 2. There was a label over the speedometer right in my line of sight of 60, 80 and 100 KPH. 3. There is no backup camera. Other than that I had a great experience.

Nick Barnes 
Rating:
5.0

The facilities are very clean and well heated! Security is very good as well. I have only had positive experiences with U-Haul and would only choose them for my storage needs.

MICHAEL KOSNASKIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Hansen 
Rating:
5.0

Customer did not leave a comment.

Donna Doouss 
Rating:
5.0

Customer did not leave a comment.

BONNIE CLAYTON 
Rating:
5.0

Customer did not leave a comment.

Abdi Mao 
Rating:
5.0

Always great to do business here !

FREDERICK RAYNER 
Rating:
5.0

Just keep on smiling. You are all doing a great job. Thank you for your service.

salvatore belcastro 
Rating:
5.0

Awesome service! Our move was smooth and easy in the suggested cargo van. Everything fit perfectly. Thanks Brandon & team👍 Jackie O

jacqueline O'BRIEN 
Rating:
5.0

The van I rented was clean and perfect for my needs. However, I rented a van in the middle of winter and the heat did not work. This was both disappointing and extremely uncomfortable.

Craig DiSero 
Rating:
5.0

Customer did not leave a comment.

Pavarasan Ayyakannu 
Rating:
4.0

Customer did not leave a comment.

LLYOD RUSSELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Hyatt 
Rating:
4.0

Customer did not leave a comment.

Mohanaraj Manickavasagar 
Rating:
5.0

Customer did not leave a comment.

Steve Kazimer 
Rating:
5.0

Too much communication. I think I got 10 email Nd half a dizen text messages. I did a precheck-in the day before but I went through it again at the counter. The mobile "skip the counter" option would be OK if I was renting regularly and was familiar with the process but for once in many year frequency of renting it is not convenient. I do not want to install your app for a one time rental. The truck, woman at reception and man at return were great.

Kent Sheen 
Rating:
5.0

Customer did not leave a comment.

KYLE DAVID GRIMES 
Rating:
4.0

everything was great

Cliff Perkins 
Rating:
5.0

I had excellent customer service

tracy ebejer 
Rating:
5.0

The staff at the Speedvale West location are super friendly and show that they actually care about their customers, good job

Erny Poljanski 
Rating:
4.0

Everyone helpful

kathy keais 
Rating:
5.0

Customer did not leave a comment.

DAMILOLA DARAMOLA 
Rating:
5.0

Customer did not leave a comment.

George Latimer 
Rating:
5.0

Would recommend it to everyone. Storage room was large and clean. Thank you for your help

kathy keais  |  Overall Experience 
Rating:
3.0

The equipment required us to free up the lock to access the key as it was frozen. Once we got the key, we could start the 10' unit to melt off the windshield. Then we had to free the rollup door which was frozen to the compartment metal lip. this all took us over 25 minutes to accomplish. The overall Truck Share 24/7 process took me over an hour to complete - not very efficient use of my time when it comes to moving. I would not likely use it again!!

DAVID G WATSON 
Rating:
5.0

Friendly service. Easy process. Good price. Pleasant experience. Thanks!

aureliusz gromczynski 
Rating:
5.0

Very knowledgeable staff! We appreciated their suggestions and additional recommendations which made our overall move much more successful! Awesome service, thank you!

charles valeriote 
Rating:
1.0

I'm now stuck with additional charges... A fully loaded truck... Out gas money... Drove through a storm, and and delayed in returning the truck.

Shelley Elder  |  Online Move In 
Rating:
5.0

I can't remember the name of the young girl who set me up with my unit, but she gets a 10/10 for personality, customer service, and she was extremely helpful and detailed when she was familiarizing me with the facility and procedures. In my opinion, she's an exceptional representative for your company.

GREGORY MACLURE  |  Overall Experience 
Rating:
5.0

Iwas especially impressed how clean it was. I will use your facility again if needed.

sharron galarneau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katharine Phillips-Wile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Williams  |  Overall Experience 
Rating:
5.0

Very clean. Secure access program! Employees were very friendly!

Kim Sinclair  |  Overall Experience 
Rating:
5.0

Provided the service and storage needs we required. I would definitely recommend to others.

Athanasios Gravanis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Turcot  |  Overall Experience 
Rating:
5.0

I was experiencing an emergency move situation and needed to have the smoothest transition as possible. The staff was so helpful and understanding of my situation. We were able to book a truck and rent storage and move everything in within 2hrs. Thank you everyone!

Kirsten desrochers  |  First Impressions 
Rating:
4.0

All staff were always very courteous and friendly. The only reason for 4 stars versus 5 was unfortunately the monthly rate, I felt was a little steep. Thank you

shawn richarson  |  Overall Experience 
Rating:
4.0

Brendan was quite helpful.

connie erdmanntrimple  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie gemmell  |  Overall Experience 
Rating:
5.0

Brandon and EACH and every Staff so very kind and willing to help.Liked the storage place , is of my kind in every respect. I will have all of them on my mind , hard to forget. YES , I do miss them. Love you all Hariette

haritte misquitta  |  Overall Experience 
Rating:
5.0

As a first time user of a storage unit, I was a little apprehensive. Jessica put me at ease immediately with her professionalism, friendliness and patience. All round excellent experience!

SHARON WALKOM  |  First Impressions 
Rating:
5.0

Very personable service and super clean! The floor cleaning lady was excellent as well.

Gertrude Mayne  |  First Impressions 
Rating:
5.0

Very clean and well monitored warehouse. Very easy to access. This storage facility feels as safe as storing in your own house!

MICHAEL KOSNASKIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy veronneau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat Payne  |  First Impressions 
Rating:
4.0

Before even considering that you might need storage plan ahead and shop around if you can

Lewis McTague  |  Overall Experience 
Rating:
5.0

Brandon Stagg was awesome, very helpful and friendly. Would recommend uhaul storage. Great choice for Manager! Thanks again Brandon 😊

shannon swan  |  First Impressions 
Rating:
1.0

I had never signed up for a storage facility and did not know I ever had one. I was sent invoices for the unit without my knowledge of it existing and spent months trying to correct what was clearing a mistake on the part on U-haul. The U-haul website is aggressive with its advertisement pop-ups, it forces add ons down own throat, and this experience has shown me that it is nearly impossible to get a hold of the people who can do anything about this. I doubt I'll ever use U-haul again. Please fix your costumer service. Less robots, more humans.

Spencer Creaghan  |  Overall Experience 
Rating:
5.0

I had nothing I could store so I sadly had to let my storage spot go. I have never been so pleased with a company like this place before. The manager and staff are over the top when it comes to service and being friendly. They go above and beyond their expectations

Perry Rolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Olmedo  |  First Impressions 
Rating:
5.0

I am so impressed with your facility! Super clean. Friendly, helpful, efficient staff! Super grateful to have gotten a unit there for my daughter’s move out/move in. Made the whole process super smooth! Thank you :)

kristen maclean  |  Overall Experience 
Rating:
4.0

Staff very kind and knowledgeable.

kathy keais  |  First Impressions 
Rating:
5.0

On site staff were awesome, friendly and accommodating. Send them some love.

Nathan Brady  |  First Impressions 
Rating:
3.0

24 access was mentioned but did not clarify the requirement to speak ahead or after 7 pm loading doors were restricted to customers' single doors no truck doors. Made it very painful to transport goods by hand through the narrow door. As it was not mentioned causing annoyance and pain. Was under the impression that the unit was move-in ready, did not know until getting there and had to meet the front desk clerk 10 minutes before closing to get a lock changed with the security clasp. I am grateful the lock was included free as a promotion as long not lost, but lots of rushing around after getting the house cleared out was a new experience for me.

Edward Watts  |  Online Move In 
Rating:
5.0

Amazing and wonderful knowledgeable staff. Very helpful, friendly, and total professionals.

JEFFREY KENNY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID ELLIS  |  First Impressions 
Rating:
5.0

Manager Alyssa is great she will make sure you are comfortable and happy with leaving personal stuff in storage she assures you that my belongs will be safe Thank you Alyssa I will come back again to store my holiday decorations and the price is good

Jennifer Vallecillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob Hurry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie Cserepka  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Hicch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Farquhar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandra Herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTA FORD  |  Overall Experience 
Rating:
5.0

Great customer service! Super friendly. Clean facility. Feels very secure!

kristen maclean  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLOS ACOSTA  |  Overall Experience 
Rating:
5.0

Very clean and well maintained, great staff, very helpful.

Art STAGG   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

arun prasad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AARON SHORTEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tien Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Hajer  |  First Impressions 
Rating:
5.0

Jessie is the young lady who served me. She is extremely knowledgeable of all the u-Haul products. She was was very friendly with other customers too. She has the demeanor of enjoyment. You, need to give her a big, fat raise. She went beyond and above when let me through the closer door since I use a walker and it was much closer than the main entrance.

marie jerome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOAO CARLOS DE OLIVEIRA JUNIOR  |  Overall Experience 
Rating:
5.0

Staff really nice. VERY CLEAN!!

Kim Sinclair  |  First Impressions 
Rating:
5.0

Brandon and his team were excellent and very helpful in all areas of their services .Brandon thanks again for the great service for the past 2 years, continue the great work and be safe, God bless you all. Bob

bob barnsley  |  Overall Experience 
Rating:
5.0

Uhaul Speedvale staff has always been so professional to me for the last 5 years. I will continue renting from this location

Alice Duerr-Mburu  |  Overall Experience 
Rating:
2.0

I came after hours as I had a code to unlock in the building and. I found a green lock on my unit. Which I was not made aware about. I drove all the way there to find that out. And trying to get a hold of office as been a problem.

Devin Lucas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim Klumpenhower  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Madison Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Cooke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Meier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Sim  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sophia Mac  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Head kennether  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Cowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharron Silver  |  Overall Experience 
Rating:
5.0

Million thanks to all the staff members for your combined effort to help me every time I come around that l need help, your love, support, care, encouragement, understanding, undivided attention to all the ladies and gentleman: many more thanksgiving to Jennifer, Anabell, please every lady put your name there! I am forever grateful for your kindness, friendship, family oriented work place my gratitude to you all keep good job bravo and kudos Merry Christmas and happy new year 2023. Beatrice

Beatrice Ofosuah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graeme Hayward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julianna Murphy  |  First Impressions 
Rating:
5.0

The gentleman who helped me move in was very helpful, friendly, and professional.

Anna Scuhr  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard Paul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Disero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mulanga Kanda Mamie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EBEN P VAN DER STAM  |  Overall Experience 
Rating:
1.0

Staff were horrible. Not friendly acted like they hated their life and job. If you ask a question they made you feel stupid. I’m also absolutely appalled by the the fact that you rent a trailer for $20 and then you have to buy an extension for the brake lights $37 because the one they give you is 1 inch long (also when I asked if we can return the stuff after the guy laughed in my face) and you have to buy a trailer hitch $50 if your vehicle doesn’t have one. It’s just a huge money grab. The reason we left in the first place was because they keep upping the price of the unit. We started at around $145 and then was paying $200 a month like that’s insane. We found a unit for 125$ that’s including taxes. People shove garbage in the reuse centre and it’s never cleaned out and the alarms that go off every-time you open your unit door that we were told would be fixed 2 years ago still happens so yeah do not ever recommend U-haul. Huge money grab. Will be making sure people know about this dump.

James Aberdein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Pacan  |  Overall Experience 
Rating:
5.0

Best storage facility that I've used and I've used quite a few

Jeff Neal  |  Overall Experience 
Rating:
5.0

The drive up unit was the best set up. Just drive up and unload. Price was good as well, we paid almost double for a similar unit when we were in the GTA

brian borison  |  Overall Experience 
Rating:
5.0

Everything was perfect.

Anthony Bulka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Paul  |  First Impressions 
Rating:
3.0

Could not access my unit for the first 24 hours because staff did not unlock the unit in preparation for my move in

Roger Vaughan  |  Online Move In 
Rating:
5.0

Young lady was very friendly and helpful.

brenda stojsin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Griffith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

helene gadoury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delbert Hall  |  First Impressions 
Rating:
5.0

Alyssa Cox is a valuable employee she's always been so wonderful

Katie Miner  |  Overall Experience 
Rating:
5.0

There is a young lady at speedvale,Guelph. I'm not sure of her name but she is a definite asset to your company. She needs to be recognized formally for her incredible customer service. Respectfully Sandy Dennie

Sandy Dennie  |  First Impressions 
Rating:
5.0

Access met our needs and account was opened and closed in a timely manner. Very efficient.

Ian Kenyon  |  Overall Experience 
Rating:
4.0

thank you

BALMINDAR SANDHU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLINJ BENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Snyder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wen Shi  |  First Impressions 
Rating:
5.0

Jessie was most helpful, ready with answers to all my questions. She’s a keeper!

marie jerome  |  First Impressions 
Rating:
5.0

Everything was clean. Staff were knowledgeable and very helpful

Penny Kennedy  |  First Impressions 
Rating:
5.0

The facility is very well kept. Clean and organised. The layout is excellent. Large auto access door, auto lighting, available dolleys. Initially I have chose this facility for all the above, over a few others. After 3 years, I would still choose this one . Thank you, and Yes, I do recommend it. Only one suggestion to make it perfect: A small roof above the loading area would make the moving in-out possible even in bad weather, a true 24/7 access.

Gabor Feher  |  Overall Experience 
Rating:
5.0

I had a great experience at U Haul…space was available when I needed it and the size was just what was required to store the items I had. Any contact with site representatives was helpful and completed with courtyard. Pre authorized payment was convenient and meant a worry free rental. Would definitely use again if circumstances warranted.

Ruth Hunt  |  Overall Experience 
Rating:
5.0

Alyssa was awesome, very friendly and understanding of our needs. First time to the facility (Speedvale) and would definitely recommend using U-haul for both storage and truck rental. A+++!

CHEONG NG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yassin Ramadan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted krasinkiewicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Noakes  |  Overall Experience 
Rating:
4.0

I found one of the managers at the Speedvale office in Guelph incredibly rude and dismissive when I asked her why U-Haul does not pro-rate and refund for the month when there are three weeks left. Another manager explained it to me and was helpful. Some lessons in polite and helpful customer service are due to some of your staff.

ROBERTJ MACKINNON  |  Overall Experience 
Rating:
5.0

The place was always clean and worker's are respectful and friendly.

kate serwah-bugyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Armour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rino messore  |  Overall Experience 
Rating:
5.0

Everyone was always helpful and the storage area clean. Was a good choice to use uhaul storage during our renovation 😁

Alex Moir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTA FORD  |  First Impressions 
Rating:
2.0

Prices are waaaay to high. For the same size unit elsewhere it was almost $100 cheaper with security.

ELIZABETH QUINTANILLA  |  Overall Experience 
Rating:
5.0

All the staff were friendly and professional. Thank you!

cathy stewart-leahey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alison Hillis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Elliott  |  First Impressions 
Rating:
4.0

By a friend

kate serwah-bugyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Catteau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali Zubair  |  First Impressions 
Rating:
5.0

From the time my U-box was pulled from long-term storage in Alberta, it's arrival in Ontario, and subsequent unloading into a storage unit, there was nothing but professionalism .. as always.

daryl samotowka  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHNR DR BUCHER  |  First Impressions 
Rating:
5.0

Everything was good

KEVIN ROY LADOUCIER  |  First Impressions 
Rating:
5.0

Kuldip Randhawa was brilliant in handling all my questions and concerns.

MOHAMMAD SHAIKH  |  Overall Experience 
Rating:
5.0

It actually went really smoothly.

Privacy Request  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Melanie Royer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave or Emily Loewen  |  Overall Experience 
Rating:
5.0

The staff at this location were excellent! Every employee I encountered was pleasant & willing to go above & beyond to be helpful. The whole experience was great & I will be recommending them to anyone who asks

Tara Secor  |  Overall Experience 
Rating:
5.0

Management and staff are very helpful and accommodating.

Glenn Liggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Cygan  |  Overall Experience 
Rating:
5.0

The staff are great here & extremely patient & helpful!

Tara Secor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasandra Hepburn  |  First Impressions 
Rating:
5.0

Well taken care of by all staff i had contact with over MANY interactions - especially Faisal and Alisha. My only constructive criticism is the payment screens - if memory serves correctly, the screens were backward - asking to enter PIN before showing and approving the amount. I might not be remembering correctly, but i do remember that it was very different and confusing than any other interac/credit card payment system i've used in other retail locations. Suggest re-working to make similar to other retail outlets. Craig 519-993-9221

CRAIG BLACK  |  Overall Experience 
Rating:
4.0

your counter managers are excellent,,,

Donald Somers  |  First Impressions 
Rating:
5.0

This place is amazing. We felt our stuff was secure. This is a very clean place, climate and security controlled.

Gloria Desmoulins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Stover  |  Overall Experience 
Rating:
5.0

The girl that served me was very pleasant and helpful, thank you

ken grimoldby  |  First Impressions 
Rating:
5.0

24/7 access, nice and clean. Friendly staff and always try to help you.

Syed Hasan  |  Overall Experience 
Rating:
5.0

While I needed the storage space I couldn’t have asked for a better set up. The facility was always super clean and fresh. Access was great with big sliding doors and great hours.

john lyall  |  Overall Experience 
Rating:
5.0

Great experience all around and would definitely use u-haul again.

Joanne Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Royer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke Tetreault  |  Overall Experience 
Rating:
5.0

This place is so clean it's impressive. I feel very safe here as well. I individual who showed me how to use the facility was very pleasant and made it all very clear.

Ricky Pacan  |  Online Move In 
Rating:
5.0

My experience from initial phone call to moving items in to unit was nothing but AMAZING!

Melinda Henderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marin padilla  |  Overall Experience 
Rating:
5.0

Really appreciate the team going above and beyond actually helping me after hours special thanks.

JOHN MORRISON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUTH KAMPERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua barry  |  Overall Experience 
Rating:
5.0

After an initial problem, Brandon took care of everything much to my satisfaction. Very good service.

Leonard Day  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES STARLING  |  Overall Experience 
Rating:
4.0

Nice and clean place for storage.

Vandhana Felvinti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel klassen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Cygan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PALLINI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori roach  |  Overall Experience 
Rating:
5.0

I would like to Thank you all for accepting me when I first started there, I am very pleased and all of you are approachable. I have no further comment at all, I am contented of what your service are. Hopefully, in the future, if I still need a space, Im still welcome. It just happened that I have to move because My husband and I bought a new house. I definitely recommend this company for the better service, clean environment, friendly relation, good space and safe to go through. Thank you very much to all of you. God bless and be safe.

Sheila Nicolas  |  Overall Experience 
Rating:
5.0

Staff were outstanding always willing to help.

JOHN BRANDSMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREWE KRUCKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Mckenzie  |  Overall Experience 
Rating:
1.0

Didn't have my proper unit when I went to move in so had to split my stuff in two units which staff tried to charge extra for. Then, when I was going to move out, a representative said I didn't have to pay the past few days as I'd be paying full month price for 3 days. As a result, I not only got charged full price but actually got charged a late fee on top of that. Then, when I went to confront this issue, the staff proceeded to tell me that uhaul doesn't do prorated payment. Eventually, I had to prove a staff member misled me with facts (notes and call recording). Only then did the staff waive my fee. Horrible experience all the way around.

NATHAN CHICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY HEPBURN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH KAMPERT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry Rolph  |  First Impressions 
Rating:
5.0

The front staff are incredibly friendly, accommodating and helpful. The facility was really well maintained by a kind cleaning staff. Thank you for a seamless experience.

Melissa VanMaanen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine Oakley  |  Overall Experience 
Rating:
5.0

Would. Recommend. You storage. Ti any body looking.

Deborah Griffith  |  Overall Experience 
Rating:
5.0

this facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.

Kevin Ablack  |  First Impressions 
Rating:
5.0

Fazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!

Leigh Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Honora Harvey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ken Downton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Fedoruk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Cooke  |  First Impressions 
Rating:
5.0

Great service, very clean facility and confident in the security of my stuff.

Art STAGG   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janice Brownlee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramona Garcia  |  Overall Experience 
Rating:
5.0

Staff was always super nice. Very clean will use again down the road if needed

Lisa Munro  |  Overall Experience 
Rating:
5.0

Friendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.

Raquel Solis Castellanos  |  Overall Experience 
Rating:
5.0

Very smooth transaction and all our needs were met.

George Fedoruk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarabjeet Narang  |  First Impressions 
Rating:
1.0

I had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very bad

Desmond McNamee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PHILL CORDEIRO   |  First Impressions 
Rating:
5.0

The staff was knowledgeable and helpful

TONY CANEPA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry lock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilary Eves  |  First Impressions 
Rating:
5.0

All staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!

Rob Townsend  |  Overall Experience 
Rating:
5.0

I really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirements

Taylor Flood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mortensen  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Community Living Guelph Wellington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennedy Rice  |  Overall Experience 
Rating:
3.0

I was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility often

Scott Pettigrew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janna EARLS  |  First Impressions 
Rating:
5.0

Always easy to access my unit and was very easy to move out of the unit.

Amanda Sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELB SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peg Lawson  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!

WILLIAME COOKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorne CASWELL  |  Overall Experience 
Rating:
4.0

Availability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.

Emily-Rae Steele  |  Online Move In 
Rating:
3.0

I have always had a great experience with the staff there I am just not fond of using a storage space

Andrea McMillan Irwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marius roland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Kinnear-Pietrangelo  |  First Impressions 
Rating:
4.0

My only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said $0.00; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of $0.00 on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.

Theresa Mathers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter fischer  |  First Impressions 
Rating:
5.0

Very convenient well run storage space reasonable rates

diane montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Galka  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kim norkooli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Burkholder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Davis  |  Overall Experience 
Rating:
5.0

Nice and clean, feel safe to go there alone!

Vali Daniela Lobodan  |  Overall Experience 
Rating:
1.0

Was told to remove my boat after 2 weeks of being there leaving me high and dry for storage. They did refund me my money without argument which was a plus. My boat storage was out beside the road so not behind any security fencing or anything hence the poor rating for security.

wayne mcclanahan  |  Overall Experience 
Rating:
5.0

Thank you for being there for my move from Toronto to Guelph. I'll recommend your facility to others.

Teah Lauermeier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john mccormack  |  Overall Experience 
Rating:
5.0

Thank you for your assistance in my move to Guelph.

Teah Lauermeier  |  First Impressions 
Rating:
5.0

Amazing facility very clean

Candace Laing  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zenon ilczyna  |  Overall Experience 
Rating:
5.0

Amazing place and easy to access and use. I would recommend it anyone who needs a safe clean spot to store stuff that can be accessed easily.

Kevin Sealy  |  Overall Experience 
Rating:
5.0

Very friendly and courteous staff and very nice and clean lockers

Ron Oatman  |  First Impressions 
Rating:
5.0

Great place to store your goods very clean dry . very well taken care of. Would recomend to any one very reasonable price. Employees very polite and willing to help gteat experience

PAT LAZENBY  |  Overall Experience 
Rating:
1.0

Not sure why I am receiving these emails as I don’t have a storage unit with uhaul because after receiving confirmation and going there to get the unit there was non available!

Brandi Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zenon ilczyna  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine Snook  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colin Beswick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diva fuentes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen Kistoo  |  First Impressions 
Rating:
5.0

Not thrilled that 24 hour access costs extra.. I work unusual shifts. On the flip side, they waived a late penalty when I was late on a payment. Overall very happy.

connor beebe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilf Bondy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Schaefer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

noble george  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Seeds  |  First Impressions 
Rating:
5.0

Booking on the phone was fairly quick and easy. The staff at the Guelph location on Speedvale Rd were excellent. Very helpful and friendly and they made the move very easy.

Phoebe Corless  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pat campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacey haines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Jarvis  |  First Impressions 
Rating:
1.0

I have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.

Marilyn Favaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

milika tomlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Graham  |  Online Move In 
Rating:
5.0

Brandon and the staff were helpful and accommodating. Great experience.

Suzanne Gordon  |  Overall Experience 
Rating:
5.0

My experience was excellent right from day one

Duane Westrik  |  Overall Experience 
Rating:
3.0

good experience, staff professional and courteous

Paul Mclellan  |  First Impressions 
Rating:
5.0

This was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storage

denmar displays  |  First Impressions 
Rating:
3.0

The recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirm

barb mcphee  |  First Impressions 
Rating:
5.0

EXCELLENCE!!

rob anderson  |  Overall Experience 
Rating:
5.0

The staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.

Fay Schmidt  |  Overall Experience 
Rating:
5.0

The staff were very helpful and processed our request in a timely fashion. Very clean facility!!

Duane Westrik  |  First Impressions 
Rating:
3.0

General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue

Ian Trepte  |  Overall Experience 
Rating:
4.0

Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.

Daniel Clavjio  |  Overall Experience 
Rating:
3.0

Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff

larry barlow  |  Overall Experience 
Rating:
5.0

2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.

gaston petel  |  Overall Experience 
Rating:
5.0

I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

john lyall  |  First Impressions 
Rating:
5.0

The only issue is you are so busy sometimes the lineups for product take a long time.

mike adam  |  First Impressions 
Rating:
5.0

The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed

Edward Quinlan  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

JOHN HEHN  |  First Impressions 
Rating:
4.0

nil

Barry Elder  |  First Impressions 
Rating:
5.0

Excellent service. Questions answered fully. Great experience.

Michael Bentley  |  First Impressions 
Rating:
4.0

We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access

Catherine Martin  |  Overall Experience 
Rating:
5.0

Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10

Molly Graham  |  First Impressions 
Rating:
1.0

u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.

Hesam Eskandari  |  First Impressions 
Rating:
5.0

Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!

JUDY BLACK  |  Overall Experience 
Rating:
5.0

Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.

joanne herold  |  Overall Experience 
Rating:
5.0

Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.

ANDREAS pozzi  |  Overall Experience 
Rating:
4.0

All good.

Maurice Robichaud  |  Overall Experience 
Rating:
5.0

Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!

lyla Boettcher  |  First Impressions 
Rating:
5.0

Some of the best staff I’ve encountered at uhaul

Michael West  |  Overall Experience 
Rating:
5.0

I had an amazing experience with this storage facility! 10/10 would use again.

christine taschuk  |  Overall Experience 
Rating:
4.0

Helpful assistance Courteous and friendly staff

Barry Holst  |  First Impressions 
Rating:
5.0

I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.

alison kyba  |  First Impressions 
Rating:
4.0

wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them

megan liddell  |  Overall Experience 
Rating:
5.0

The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!

PAUL BOUDREAU  |  Overall Experience 
Rating:
5.0

Great service.

Tania Sanghi  |  First Impressions 
Rating:
5.0

Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Thanks!

Ron Gaudet  |  First Impressions 
Rating:
3.0

My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail

Mike Smith  |  Overall Experience 
Rating:
5.0

Easy to deal with.

Dan Vettoretto  |  Overall Experience 
Rating:
5.0

Great experience. Friendly staff - Jacqueline was awesome

christine taschuk  |  First Impressions 
Rating:
5.0

Very happy with everything

Jessica Mendonca  |  First Impressions 
Rating:
5.0

Aneleise and Jennifer were amazing help . Thanks so much

arman mahmoodi  |  First Impressions 
Rating:
4.0

The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!

Theresa Mathers  |  First Impressions 
Rating:
4.0

Check in process took way too long. However staff were nice and helpful

Alison Lee  |  First Impressions 
Rating:
4.0

We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big

Fay Schmidt  |  First Impressions 
Rating:
5.0

Both Brandon and Antoinette were very helpful-very clean and bright facility

joanne herold  |  First Impressions 
Rating:
5.0

Keep up the great service

John Arsenault  |  Overall Experience 
Rating:
5.0

Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.

Rebecca Mayers  |  Overall Experience 
Rating:
5.0

Thanks

Jack Davis  |  Overall Experience 
Rating:
5.0

Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.

Christian Stoneman  |  First Impressions 
Rating:
4.0

Good people.

bryar lautanbach  |  First Impressions 
Rating:
5.0

Branden was very helpful and the facility looks very nice and clean

Jon Beauchesne  |  First Impressions 
Rating:
5.0

The woman helping me check in was by far the best employee I've ever dealt with at uhaul.

Michael West  |  First Impressions 
Rating:
5.0

Very convenient ... Met our needs well

jim filleter  |  Overall Experience 
Rating:
5.0

Staff were friendly and approachable. A nice, clean, modern facility!

William Henderson  |  First Impressions 
Rating:
5.0

GREAT PLACE

william schuett  |  Overall Experience 
Rating:
2.0

I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy

Grace Morton  |  Overall Experience 
Rating:
5.0

Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.

Jennifer Frey  |  First Impressions 
Rating:
5.0

In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm Craigie  |  First Impressions 
Rating:
5.0

My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.

Malcolm Craigie  |  Overall Experience 
Rating:
2.0

The people there were great. But the KMs killed me...If you're gonna advertise $20, why does it have to come to nearly $100 to go to Marden and back..seriously..I'm a single mom, that's a week of food

Grace Morton  |  First Impressions 
Rating:
5.0

Jaclyn is amazing! She went above and beyond what would be expected!

alicia mcdonald  |  Overall Experience 
Rating:
5.0

They always exceed my expectations. Very friendly and very helpful.

alex batt  |  Overall Experience 
Rating:
5.0

They went above and beyond.

Elaine batt  |  Overall Experience 
Rating:
5.0

I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.

kevin godard  |  Overall Experience 
Rating:
5.0

The best staff ever very clean and friendly

darren metcalf  |  Reservation 
Rating:
4.0

It served well

Rosilin Thomas  |  Overall Experience 
Rating:
5.0

Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

asha clarkin  |  Reservation 
Rating:
5.0

Both guy that set up reservation and the lady that filled it were great.

Brandon Gagnon  |  Reservation 
Rating:
5.0

Awesome

dayle bodreau  |  Reservation 
Rating:
5.0

Helpful in getting everything setup and done.

randy dewar  |  Reservation 
Rating:
5.0

I have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.

dan rambo  |  Overall Experience 
Rating:
5.0

Fantastic customer service!

Jonathan Gaiero  |  Overall Experience 
Rating:
5.0

Staff was great! Ubox was delivered on time.

jill russell  |  Overall Experience 
Rating:
5.0

My driver was very friendly and nice.

Chenchen Teng  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude

allan grant  |  Overall Experience 
Rating:
5.0

Diane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.

rocco palmeri  |  Overall Experience 
Rating:
4.0

Very friendly staff.

Daniel Andres  |  Overall Experience 
Rating:
5.0

i was told I would get a reciept sent to my email and I have never received my final please send me my email receipt.

clayton uyede  |  Overall Experience 
Rating:
5.0

The Manager, Diane was very attendative to my needs. Great to deal with.

jim anderson  |  Overall Experience 
Rating:
5.0

I am very pleased with the service from your Speedvale, Guelph faciliry. The employees were extremely helpful and pleasant. If I need moving or storage I am definately going to U haul. Thanks

Katherine Crawford  |  Overall Experience 
Rating:
5.0

A large, clean & well run facility. Staff are friendly and eager to assist customers. There are communication issues between Head Office and the branch, not branch fault. UHAUL online Chat is useless

Trevor Gregg  |  Overall Experience 
Rating:
5.0

Amazing service from Sarah who I dealt with. I was annoyed by phoning in to schedule things but Sarah took charge and helped me out. Would recommend Sarah to anyone.

mark morrison  |  Overall Experience 
Rating:
4.0

Was told by 800# that my pod would be available for 9am. Arrived at 9:15 and it wasn't out yet. The girl that helped me was very professional and quickly rectified the error. Overall + experience ☺

Daniel J Purschke  |  Overall Experience 
Rating:
5.0

Very good. Would use again

Ryan Smith  |  Overall Experience 
Rating:
5.0

My driver Sara (or Sarah) was extremely accommodating. The window of availability for dropping off my u-box was narrow due to limited driveway space & she accommodated where she could. Thanks again!

Devin Creighton-Young  |  Overall Experience 
Rating:
5.0

Our ubox driver Sarah was excellent. Would absolutely recommend to a friend or family member. Thank you uhaul.

megan contini  |  Overall Experience 
No reviews have been submitted for this location.

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