Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They was baby roaches in the truck and they run when u open door or back of truck
DEWHYTE A
Rating:
5.0
I was very pleased with the service i received. There is always room for improvement but I had no issue. The staff was wonderful. Very professional and helpful.
Angela E
Rating:
5.0
Fantastic service
RICHARD F
Rating:
2.0
Poor service. No one to help hook up trailer. Clerk did not give me any contract papers. Asked me to call back to arrange a drop off location. When I called I was treated rudely. Asked what the issue was and why did I call. Trailer had no light hookup. When I finally got the tractor lights hooked up they did not work and was told everything good and I could leave. Finally got someone to fix the lights and left about 1hour after arriving
Garry N
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
Installer seemed very knowledgeable
Joseph H
Rating:
5.0
Customer did not leave a comment.
Andrew P
Rating:
3.0
They need to have a better system to check in return equipment. I was change extra days because they never check me out.
Miguel P
Rating:
1.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
Fast and friendly
FRANK E
Rating:
5.0
Customer did not leave a comment.
FRANCISCO C
Rating:
5.0
Check in and out was fast and they refunded the money that I did not use super quick.
Zebanisha M
Rating:
4.0
Customer did not leave a comment.
HANS H
Rating:
2.0
People working the yard don't help you locate vehicles and slow on return checkin
RUTH F
Rating:
4.0
Customer did not leave a comment.
YUDIEL G
Rating:
5.0
Staff were great and the van was in fantastic condition.I will use and recommend them again
John K
Rating:
4.0
Customer did not leave a comment.
Cleo S
Rating:
3.0
Customer did not leave a comment.
DEWHYTE A
Rating:
5.0
Fast service great Customer Service
MELVIN R
Rating:
5.0
The employees are very helpful and understanding.
Rose P
Rating:
5.0
Remain the same
lennox l
Rating:
5.0
I was ver satisfied
Marie R
Rating:
5.0
Takia was exceptional!
Yesenia D
Rating:
5.0
Andrew and the crew are most professional agents in the whole company...I would recommend this location to anyone want to rent a uhaul...they are graded A++++...nothing less...great staff at West Park....wouldn't rent no other location but west park....100 % satisfied.
Charmaine P
Rating:
5.0
Customer did not leave a comment.
David F
Rating:
5.0
Customer did not leave a comment.
Jean V
Rating:
5.0
Associates at this location are friendly, helpful, expeditious, knowledgeable, courteous, what more could you ask for big fat thumbs up
Deborrah W
Rating:
3.0
Truck was smelling marijuana, overall, was everything ok. The only thing I don't like and wasn't aware about that they hold your passport with them while you are using their rental . Don't like this idea.
Walter V
Rating:
5.0
Customer did not leave a comment.
Wieliena S
Rating:
5.0
Nothing the staff were was amazing!! Huge shout out to Takia and her manager that was there that day
Junior P
Rating:
5.0
Customer did not leave a comment.
Alan K
Rating:
3.0
While the people we nice and did their best to get me in and out quickly, the facility was a bit chaotic.
Ronald D
Rating:
5.0
Customer did not leave a comment.
Lester R
Rating:
5.0
Customer did not leave a comment.
Natalya N
Rating:
5.0
Just maintain the same standard, we did like the customer service, and the truck was very clean and drives good, love love
kenrick h
Rating:
5.0
Nothing
Adriene G
Rating:
5.0
Customer did not leave a comment.
Yerani R
Rating:
5.0
Thank you.
Beck B
Rating:
5.0
Customer did not leave a comment.
MELVIN R
Rating:
5.0
Customer did not leave a comment.
Gary C
Rating:
5.0
Customer did not leave a comment.
Jose F
Rating:
5.0
Customer did not leave a comment.
paul m
Rating:
2.0
I had to hook up the trailer myself. No one around to assist me. Also the trailer had a burned out tail light. When it came time to turn in the trailer, I had to disconnect and park it myself.
Charles S
Rating:
5.0
First time at this location and they were great
Kevin D
Rating:
5.0
Nothing!! Very thing was excellent
LINDA A
Rating:
5.0
Customer did not leave a comment.
Lenin R
Rating:
5.0
Customer did not leave a comment.
Daniel C
Rating:
5.0
Customer did not leave a comment.
NADIME R
Rating:
5.0
Customer did not leave a comment.
EDWARD M
Rating:
5.0
Customer did not leave a comment.
Andros M
Rating:
5.0
Staff extremely helpful and courteous!!!
Renata A
Rating:
5.0
Customer did not leave a comment.
Stephanie C
Rating:
5.0
Customer did not leave a comment.
erick r
Rating:
5.0
Customer did not leave a comment.
WINSTON S
Rating:
5.0
Let them know for Harley motorcycle you need to unhook trailer from vehicle then ride bike up ramp if you don't the frame on bike will hit and possibly break oil pan,On soft tail Harley Davidson Motorcycles.Or you can put 2x4 under ramp and you can leave hooked up to vehicle
Richard F
Rating:
5.0
Absolutely nothing.
Peter J
Rating:
5.0
Customer did not leave a comment.
Linda C
Rating:
5.0
Customer did not leave a comment.
CAMAL C
Rating:
5.0
Customer did not leave a comment.
Dinesh M
Rating:
5.0
The manager was the best.
MAURO O
Rating:
5.0
Customer did not leave a comment.
TERRENCE T
Rating:
4.0
Customer did not leave a comment.
michaelle s
Rating:
5.0
The young lady who was taking care of reception was very nice, and so was the young man who helped me check out the truck.
I was concerned with the photos the last customer submitted on tge truck. All tge photos were black! I pointed it out to tge young man to serve as a witness. I took screenshots to secure my word. I became worried that the lack of proper documentation by the previous customer could cause a problem for me, but the young man said he was aware of the black images. The truck needs some TLC (driver door wouldn't shut properly on the first try, some rips on the seats).
Overall, Chek in was easy and pretty fast considering it was busy and only one person was attending everyone at reception.
Belaxis B
Rating:
5.0
Customer did not leave a comment.
Maksym H
Rating:
5.0
Quick and very professional
Linda C
Rating:
5.0
Customer did not leave a comment.
Jean V
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Customer did not leave a comment.
Lillie O
Rating:
5.0
Thanks to the general manager Anthony he came through for me. He was real professional and took care of the problem I had..I give him a 10/10
ISheka Y
Rating:
5.0
Long Walt to see receptionist. That's the only fault I've found.
Rohan W
Rating:
4.0
Customer did not leave a comment.
Oluyemisi A
Rating:
5.0
Thanks to Cory.for saving the day. Great customer service. Thank you until for have the right staff in place.
BRYAN S
Rating:
5.0
Customer did not leave a comment.
eric b
Rating:
4.0
when a customer calls - it would be mice to be greeted by Uhaul rep name....
i called and Uhaul rep refused to provide name , lacked common courtesy , and was not truthful when asked if truck was available
the truck fuel indicator requires calibration
NOAH w
Rating:
5.0
Customer did not leave a comment.
Wieliena S
Rating:
5.0
Nothing. Very professional
Beatriz C
Rating:
5.0
I called the 1800 number because I left my phone in the truck and they noted that I will be coming in for my phone. I have pictures of the phone inside the truck! I hope no one takes it.
Leslie N
Rating:
4.0
Customer did not leave a comment.
Claris B
Rating:
5.0
Customer did not leave a comment.
Sergey D
Rating:
5.0
Good service
JOAQUIN M
Rating:
5.0
Customer did not leave a comment.
STACEY C
Rating:
5.0
Customer did not leave a comment.
Deirdre E
Rating:
5.0
Customer did not leave a comment.
Clifton J
Rating:
5.0
Customer did not leave a comment.
Wilmer C
Rating:
5.0
I am a repeat client, very happy with this locations service
EDWARD M
Rating:
5.0
Customer did not leave a comment.
Xavier G
Rating:
4.0
Counter staff friendly. But desperately need to hire 1 additional person. Always busy. And phones are answered .02% of the time, so don’t even waste your time calling.
Gregory K
Rating:
4.0
The manager wanted to hold my passport for a week while I rented a pickup truck. He relented and gave mine back but had a pile of passports from other sheep. He said it was policy. Terrible policy, if not illegal.
Cory A
Rating:
5.0
Customer did not leave a comment.
jemar w
Rating:
5.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Customer did not leave a comment.
sandy j
Rating:
5.0
Person at the front desk was polite and very helpful. He was knowledgeable and fast. Person helping with the truck outside was also very helpful and fast. Everyone had a great attitude and that made all the difference. Thanks
Javier B
Rating:
5.0
Friendly, helpful staff!
Matthew Z
Rating:
5.0
Customer did not leave a comment.
arielle b
Rating:
5.0
I had a great experience visiting U-Haul in Pembroke Park for my hitch install. It couldn't have gone smoother. From the gentlemen installing the hitch to the front desk lady, superb customer support.
Michael D
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
cesar d
Rating:
5.0
I am a local caterer and frequently rent cargo vans from Westpark U-Haul. The vans are always in great shape with low mileage and the staff here always provide excellent customer service and I'm deeply appreciative!
Many thanks U-Haul team,
Mark Curran
Craves & Raves Inc.
John C
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
5.0
Customer did not leave a comment.
Angelyn R
|
Overall Experience
Rating:
5.0
Great company
ALMAN L
|
First Impressions
Rating:
5.0
Very helpful and attentive to my concerns and needs
Loutena C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Loutena C
|
First Impressions
Rating:
5.0
I had a very pleasant experience
Shekeetha H
|
First Impressions
Rating:
5.0
Everyone at the facility was great and extremely helpful.
kenisha f
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CARLOS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathia F
|
Online Move In
Rating:
5.0
Excellent staff, clean, helpful and friendly KUDOS U-HAUL - Thank You 🤗👍😎💯
guniette b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chnnon p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Altaine J
|
First Impressions
Rating:
5.0
Me fue muy satisfactoria la experiencia con dicho personal e instalaciones
WILLIAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yasmin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralph W
|
Online Move In
Rating:
5.0
Shane was the best. Always professional.
ELLEN J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Balazs L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry W
|
Overall Experience
Rating:
4.0
I am satisfied with U-Haul.
THERSA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donald j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raoul E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Merrell M
|
Overall Experience
Rating:
3.0
You need nicer more knowledgeable people. Everybody there have an audit and do not want to work. It took me much longer to get a 5x10 storage than it should have
ANTHONY V
|
First Impressions
Rating:
2.0
Storage unit wasn’t sealed and allowed outside elements to crawl on in . As we unpacked our boxes at home , your facility introduced cockroaches in my belongings. I’ve never had a roach ever in my houses . You have a homeless person eating and living out one of interior units . Very disappointed ,
David Kolhagen
david k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oscar H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ETHAN F
|
Overall Experience
Rating:
1.0
GM shane was rude and obnoxious at times unreachable at others. Found her to be not helpful
Rickardo J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Odalys P
|
Overall Experience
Rating:
2.0
I moved out September 25, 2022
trellony t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilna A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelly J
|
First Impressions
Rating:
5.0
The young lady who assist me had very good customer service skills. She was very friendly and well organized
SHONDA H
|
First Impressions
Rating:
2.0
My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something
DRENESHIA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy S
|
Overall Experience
Rating:
5.0
Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.
DRENESHIA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
muzzammil s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
williams s
|
Overall Experience
Rating:
4.0
Staff was friendly. They take a lot of abuse from customers and still get the job done.
Sebastien D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert R
|
First Impressions
Rating:
5.0
I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient .
It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL .
Kudos to Bladd and team !
Samuel I
|
Overall Experience
Rating:
4.0
The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times ,
He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up
Lazy lazy super lazy ,
Si many people looking for a job ,
Thanks
ALBERTO G
|
First Impressions
Rating:
2.0
Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not need
Charles D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge O
|
Overall Experience
Rating:
5.0
Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.
MIGUEL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosa L
|
Overall Experience
Rating:
5.0
It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanks
Johnny W
|
Overall Experience
Rating:
5.0
Verry excellent
Yourie D
|
Overall Experience
Rating:
5.0
No complaints or concerns-everything as advertised and attentive service.
Jonathan W
|
Overall Experience
Rating:
4.0
No
RAYMOND J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phap T
|
Overall Experience
Rating:
5.0
The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process.
Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!
CAROLINA M
|
First Impressions
Rating:
5.0
Buena atención y seguridad , gracias
Einar C
|
Overall Experience
Rating:
5.0
Awesome
YOURIE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Einar C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRAVIS A
|
Overall Experience
Rating:
5.0
Question for staff is Incorrect!!!!
There should be an option for Exellent service. They were are awesome!!!!!!!!!
1000% better than my experience in Chicago.
Michael Z
|
Overall Experience
Rating:
5.0
Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.
DONALD H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sarah m
|
Overall Experience
Rating:
5.0
Great staff
OBEILSON M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHAMEEK R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Liliana B
|
Overall Experience
Rating:
5.0
Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.
Jennifer E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GUINICHARD F
|
First Impressions
Rating:
5.0
It was a great experience
Allen H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kim j
|
First Impressions
Rating:
5.0
I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.
monique c
|
First Impressions
Rating:
5.0
Very good service thank you!
michael l
|
First Impressions
Rating:
5.0
Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez
Karen S
|
First Impressions
Rating:
5.0
The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.
Georges D
|
Overall Experience
Rating:
3.0
Na
KEVIN R
|
Overall Experience
Rating:
5.0
I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.
Tonja R
|
Overall Experience
Rating:
4.0
Thanks alot for the services, this allowed my journey to be very smooth & comfortable.
Bernadine J
|
Overall Experience
Rating:
5.0
Very helpful staff. Thanks
KEVIN R
|
First Impressions
Rating:
4.0
There were a lot of ants in the truck
susana c
|
Overall Experience
Rating:
5.0
facility is well managed!
Jeffrey W
|
Overall Experience
Rating:
5.0
Great service
Wade R
|
First Impressions
Rating:
5.0
Nice staff. The general manager was awesome
denesia s
|
First Impressions
Rating:
5.0
Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!
kelli f
|
Overall Experience
Rating:
5.0
very good and clean
Petergay G
|
Overall Experience
Rating:
5.0
Manager was very helpful and went above and beyond in helping to fix a bad situation.
paul g
|
Overall Experience
Rating:
5.0
Thank you
Rodney L
|
Overall Experience
Rating:
4.0
Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient
Meghan D
|
Overall Experience
Rating:
3.0
thank you for all your help
jeff a
|
Overall Experience
Rating:
1.0
The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away
Frank O
|
Overall Experience
Rating:
4.0
Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).
Ashley M
|
Overall Experience
Rating:
5.0
Good customer service
JOSE M
|
Overall Experience
Rating:
5.0
I
Kerry S
|
Overall Experience
Rating:
5.0
Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.
Telice G
|
Overall Experience
Rating:
5.0
Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.
Imogene D
|
Overall Experience
Rating:
5.0
Awesome service and Courteous staff
Ihosvany P
|
Overall Experience
Rating:
1.0
Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!
