Customer Reviews for U-Haul Moving & Storage of West Park FL

7,448 reviews

2033 S State Rd 7   West Park, FL 33023
(S of Pembroke Rd)

(954) 962-3776

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 962-3776

2033 S State Rd 7
West Park, FL 33023
(S of Pembroke Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wieliena Sweeting 
Rating:
5.0

Nothing the staff were was amazing!! Huge shout out to Takia and her manager that was there that day

Junior Pierre 
Rating:
5.0

Customer did not leave a comment.

Alan Koral 
Rating:
3.0

While the people we nice and did their best to get me in and out quickly, the facility was a bit chaotic.

Ronald Deshong 
Rating:
5.0

Customer did not leave a comment.

Lester Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Natalya Novgorodskaya 
Rating:
5.0

Just maintain the same standard, we did like the customer service, and the truck was very clean and drives good, love love

kenrick hood 
Rating:
5.0

Nothing

Adriene George 
Rating:
5.0

Customer did not leave a comment.

Yerani Rodriguez 
Rating:
5.0

Thank you.

Beck Baialiev 
Rating:
5.0

Customer did not leave a comment.

MELVIN RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Gary Charles 
Rating:
5.0

Customer did not leave a comment.

Jose Figurora 
Rating:
5.0

Customer did not leave a comment.

paul marin 
Rating:
2.0

I had to hook up the trailer myself. No one around to assist me. Also the trailer had a burned out tail light. When it came time to turn in the trailer, I had to disconnect and park it myself.

Charles Schembri 
Rating:
5.0

First time at this location and they were great

Kevin Doyle 
Rating:
5.0

Nothing!! Very thing was excellent

LINDA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Lenin Ramos 
Rating:
5.0

Customer did not leave a comment.

Daniel Coffey 
Rating:
5.0

Customer did not leave a comment.

NADIME REVOLUS 
Rating:
5.0

Customer did not leave a comment.

EDWARD MILIAN 
Rating:
5.0

Customer did not leave a comment.

Andros Miller 
Rating:
5.0

Staff extremely helpful and courteous!!!

Renata Anderson 
Rating:
5.0

Customer did not leave a comment.

Stephanie Castillo 
Rating:
5.0

Customer did not leave a comment.

erick ruiz 
Rating:
5.0

Customer did not leave a comment.

WINSTON SMITH 
Rating:
5.0

Let them know for Harley motorcycle you need to unhook trailer from vehicle then ride bike up ramp if you don't the frame on bike will hit and possibly break oil pan,On soft tail Harley Davidson Motorcycles.Or you can put 2x4 under ramp and you can leave hooked up to vehicle

Richard Fasono 
Rating:
5.0

Absolutely nothing.

Peter Joseph 
Rating:
5.0

Customer did not leave a comment.

Linda Capobianco 
Rating:
5.0

Customer did not leave a comment.

CAMAL CORREA 
Rating:
5.0

Customer did not leave a comment.

Dinesh Maragh 
Rating:
5.0

The manager was the best.

MAURO OLIVEIRA 
Rating:
5.0

Customer did not leave a comment.

TERRENCE THOMPSON 
Rating:
4.0

Customer did not leave a comment.

michaelle st juste 
Rating:
5.0

The young lady who was taking care of reception was very nice, and so was the young man who helped me check out the truck. I was concerned with the photos the last customer submitted on tge truck. All tge photos were black! I pointed it out to tge young man to serve as a witness. I took screenshots to secure my word. I became worried that the lack of proper documentation by the previous customer could cause a problem for me, but the young man said he was aware of the black images. The truck needs some TLC (driver door wouldn't shut properly on the first try, some rips on the seats). Overall, Chek in was easy and pretty fast considering it was busy and only one person was attending everyone at reception.

Belaxis Buil 
Rating:
5.0

Customer did not leave a comment.

Maksym Hrunskyi 
Rating:
5.0

Quick and very professional

Linda CHRISCHYENZIN 
Rating:
5.0

Customer did not leave a comment.

Jean Velasco 
Rating:
5.0

Customer did not leave a comment.

William Hecker 
Rating:
5.0

Customer did not leave a comment.

Lillie Owens 
Rating:
5.0

Thanks to the general manager Anthony he came through for me. He was real professional and took care of the problem I had..I give him a 10/10

ISheka Young 
Rating:
5.0

Long Walt to see receptionist. That's the only fault I've found.

Rohan Williams 
Rating:
4.0

Customer did not leave a comment.

Oluyemisi Adu 
Rating:
5.0

Thanks to Cory.for saving the day. Great customer service. Thank you until for have the right staff in place.

BRYAN Sherman 
Rating:
5.0

Customer did not leave a comment.

eric brouillette 
Rating:
4.0

when a customer calls - it would be mice to be greeted by Uhaul rep name.... i called and Uhaul rep refused to provide name , lacked common courtesy , and was not truthful when asked if truck was available the truck fuel indicator requires calibration

NOAH wiesenfeld 
Rating:
5.0

Customer did not leave a comment.

Wieliena Sweeting 
Rating:
5.0

Nothing. Very professional

Beatriz Correa 
Rating:
5.0

I called the 1800 number because I left my phone in the truck and they noted that I will be coming in for my phone. I have pictures of the phone inside the truck! I hope no one takes it.

Leslie Negron 
Rating:
4.0

Customer did not leave a comment.

Claris Billups 
Rating:
5.0

Customer did not leave a comment.

Sergey Davidchuk 
Rating:
5.0

Good service

JOAQUIN MORONTA 
Rating:
5.0

Customer did not leave a comment.

STACEY CASCHETTE 
Rating:
5.0

Customer did not leave a comment.

Deirdre Eugene 
Rating:
5.0

Customer did not leave a comment.

Clifton Jones 
Rating:
5.0

Customer did not leave a comment.

Wilmer Chacon 
Rating:
5.0

I am a repeat client, very happy with this locations service

EDWARD MILIAN 
Rating:
5.0

Customer did not leave a comment.

Xavier Gil 
Rating:
4.0

Counter staff friendly. But desperately need to hire 1 additional person. Always busy. And phones are answered .02% of the time, so don’t even waste your time calling.

Gregory Kachadoorian 
Rating:
4.0

The manager wanted to hold my passport for a week while I rented a pickup truck. He relented and gave mine back but had a pile of passports from other sheep. He said it was policy. Terrible policy, if not illegal.

Cory Amend 
Rating:
5.0

Customer did not leave a comment.

jemar watson 
Rating:
5.0

Customer did not leave a comment.

Brian Baker 
Rating:
5.0

Customer did not leave a comment.

sandy joseph 
Rating:
5.0

Person at the front desk was polite and very helpful. He was knowledgeable and fast. Person helping with the truck outside was also very helpful and fast. Everyone had a great attitude and that made all the difference. Thanks

Javier Bacelis 
Rating:
5.0

Friendly, helpful staff!

Matthew Zigan 
Rating:
5.0

Customer did not leave a comment.

arielle blanco 
Rating:
5.0

I had a great experience visiting U-Haul in Pembroke Park for my hitch install. It couldn't have gone smoother. From the gentlemen installing the hitch to the front desk lady, superb customer support.

Michael Del Fierro 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHENOWETH 
Rating:
5.0

Customer did not leave a comment.

cesar dietsch 
Rating:
5.0

I am a local caterer and frequently rent cargo vans from Westpark U-Haul. The vans are always in great shape with low mileage and the staff here always provide excellent customer service and I'm deeply appreciative! Many thanks U-Haul team, Mark Curran Craves & Raves Inc.

John Curran 
Rating:
5.0

Customer did not leave a comment.

Jose Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Jose Soto 
Rating:
5.0

Excellent

luis cestari 
Rating:
4.0

Customer did not leave a comment.

Melinda Thomas 
Rating:
5.0

Online registration was extremely helpful. Agent Glenn helpful and polite. Thank you

Jorge Zamudio 
Rating:
4.0

Customer did not leave a comment.

Kartini Panjaitan 
Rating:
1.0

Customer did not leave a comment.

Latanya Pink 
Rating:
5.0

Customer did not leave a comment.

Antonio Giraldi 
Rating:
5.0

Customer did not leave a comment.

Yandy Perez Ortega 
Rating:
5.0

eselente

franklyn uzcategui 
Rating:
5.0

Customer did not leave a comment.

Tamara Vahnish 
Rating:
5.0

Excelente y rápido servicio.

Oswaldo Linares 
Rating:
5.0

Customer did not leave a comment.

Hernan Miranda 
Rating:
5.0

Customer did not leave a comment.

barrington bantley 
Rating:
5.0

Customer did not leave a comment.

Brigitte Day 
Rating:
5.0

Great all around

JORGE A LANDRIAN 
Rating:
5.0

Very pleased will definitely rent at this location again.

Jacinto Sardinas 
Rating:
5.0

trailer equipped with electric brake system, needed to make a few sudden stops and noticed metel to metal grinding from the trailer's wheels

DOMENICO PALMIERI 
Rating:
5.0

Customer did not leave a comment.

Ian Cameron 
Rating:
5.0

Customer did not leave a comment.

Dylan Proffitt 
Rating:
5.0

The manager was so helpful he helped us and every way that he could I would definitely recommend this location for now on to any of my friends just because his customer service was excellent

diego savatarius 
Rating:
5.0

Customer did not leave a comment.

Johnna Bullock 
Rating:
5.0

Customer did not leave a comment.

EDWARD MILIAN 
Rating:
4.0

Maybe have more customer agents.

eddie thomas 
Rating:
5.0

Customer did not leave a comment.

Roseline Philippe 
Rating:
3.0

Better communication. Didn’t have the hitch in stock as scheduled and didn’t bother to notify me. Had to reschedule. Still didn’t notify me as they said they would. Didn’t answer the phone when attempting to see if the part had come in. The Tech who installed the hitch was awesome and did a great job. The office staff lack the necessary skills to run an office.

Daniel LeBel 
Rating:
5.0

Customer did not leave a comment.

DAMIAN perez 
Rating:
5.0

Customer did not leave a comment.

Buddy Allen 
Rating:
5.0

Staff was extremely helpful and the trailer was perfect for my needs. I can always count on Uhaul for all my moving needs.

Nancy Tedesco 
Rating:
5.0

Customer did not leave a comment.

Alexander Mosquera 
Rating:
5.0

Customer did not leave a comment.

Angelyn Ramirez  |  Overall Experience 
Rating:
5.0

Great company

ALMAN LINDSAY  |  First Impressions 
Rating:
5.0

Very helpful and attentive to my concerns and needs

Loutena Cesar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loutena Cesar  |  First Impressions 
Rating:
5.0

I had a very pleasant experience

Shekeetha Harbin  |  First Impressions 
Rating:
5.0

Everyone at the facility was great and extremely helpful.

kenisha ford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARLOS CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathia Florius  |  Online Move In 
Rating:
5.0

Excellent staff, clean, helpful and friendly KUDOS U-HAUL - Thank You 🤗👍😎💯

guniette brinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chnnon parrish  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Altaine Jean  |  First Impressions 
Rating:
5.0

Me fue muy satisfactoria la experiencia con dicho personal e instalaciones

WILLIAN RIVAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yasmin Hamlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Williams  |  Online Move In 
Rating:
5.0

Shane was the best. Always professional.

ELLEN JACKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Balazs Liposits  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Wade  |  Overall Experience 
Rating:
4.0

I am satisfied with U-Haul.

THERSA ROBERSON   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raoul Enriquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Merrell McDuffie  |  Overall Experience 
Rating:
3.0

You need nicer more knowledgeable people. Everybody there have an audit and do not want to work. It took me much longer to get a 5x10 storage than it should have

ANTHONY VEGA  |  First Impressions 
Rating:
2.0

Storage unit wasn’t sealed and allowed outside elements to crawl on in . As we unpacked our boxes at home , your facility introduced cockroaches in my belongings. I’ve never had a roach ever in my houses . You have a homeless person eating and living out one of interior units . Very disappointed , David Kolhagen

david kolhagen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Hernandez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ETHAN FORD  |  Overall Experience 
Rating:
1.0

GM shane was rude and obnoxious at times unreachable at others. Found her to be not helpful

Rickardo Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Odalys Peralta  |  Overall Experience 
Rating:
2.0

I moved out September 25, 2022

trellony torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilna Augustin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Ruttenberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Josephs  |  First Impressions 
Rating:
5.0

The young lady who assist me had very good customer service skills. She was very friendly and well organized

SHONDA HYMAN  |  First Impressions 
Rating:
2.0

My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something

DRENESHIA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Santigo  |  Overall Experience 
Rating:
5.0

Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.

DRENESHIA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

muzzammil shotande  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

williams steven  |  Overall Experience 
Rating:
4.0

Staff was friendly. They take a lot of abuse from customers and still get the job done.

Sebastien Dorazio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Ruttenberg  |  First Impressions 
Rating:
5.0

I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !

Samuel Israel  |  Overall Experience 
Rating:
4.0

The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks

ALBERTO GARCIA  |  First Impressions 
Rating:
2.0

Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not need

Charles Davidson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Orantes  |  Overall Experience 
Rating:
5.0

Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.

MIGUEL RIVAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Lee Gray  |  Overall Experience 
Rating:
5.0

It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanks

Johnny Worthy  |  Overall Experience 
Rating:
5.0

Verry excellent

Yourie Dominique JOSEPH BLAISE  |  Overall Experience 
Rating:
5.0

No complaints or concerns-everything as advertised and attentive service.

Jonathan Ward  |  Overall Experience 
Rating:
4.0

No

RAYMOND JEFF JR LILE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phap Tran  |  Overall Experience 
Rating:
5.0

The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!

CAROLINA MONTALVO  |  First Impressions 
Rating:
5.0

Buena atención y seguridad , gracias

Einar Constantin  |  Overall Experience 
Rating:
5.0

Awesome

YOURIE JOSEPH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Einar Constantin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS AVINGER  |  Overall Experience 
Rating:
5.0

Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.

Michael Zaharov  |  Overall Experience 
Rating:
5.0

Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.

DONALD HUGHES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sarah mount  |  Overall Experience 
Rating:
5.0

Great staff

OBEILSON MATOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Evering  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Butkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Hedrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Butkowski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAMEEK RANDALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana Bero  |  Overall Experience 
Rating:
5.0

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

Jennifer Evering  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUINICHARD FUZEME  |  First Impressions 
Rating:
5.0

It was a great experience

Allen Hurns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim jackson  |  First Impressions 
Rating:
5.0

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

monique creary  |  First Impressions 
Rating:
5.0

Very good service thank you!

michael lettman  |  First Impressions 
Rating:
5.0

Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

Karen Solomon  |  First Impressions 
Rating:
5.0

The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

Georges Daniel  |  Overall Experience 
Rating:
3.0

Na

KEVIN ROTHSTEIN  |  Overall Experience 
Rating:
5.0

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Tonja Richardson  |  Overall Experience 
Rating:
4.0

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

Bernadine Jenkins  |  Overall Experience 
Rating:
5.0

Very helpful staff. Thanks

KEVIN ROTHSTEIN  |  First Impressions 
Rating:
4.0

There were a lot of ants in the truck

susana chang  |  Overall Experience 
Rating:
5.0

facility is well managed!

Jeffrey White  |  Overall Experience 
Rating:
5.0

Great service

Wade Rosene  |  First Impressions 
Rating:
5.0

Nice staff. The general manager was awesome

denesia shepard  |  First Impressions 
Rating:
5.0

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

kelli farhat  |  Overall Experience 
Rating:
5.0

very good and clean

Petergay Gordon  |  Overall Experience 
Rating:
5.0

Manager was very helpful and went above and beyond in helping to fix a bad situation.

paul girello  |  Overall Experience 
Rating:
5.0

Thank you

Rodney Levros  |  Overall Experience 
Rating:
4.0

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

Meghan DeMatta  |  Overall Experience 
Rating:
3.0

thank you for all your help

jeff arceneaux  |  Overall Experience 
Rating:
1.0

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Frank Olguin  |  Overall Experience 
Rating:
4.0

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

Ashley McDonnell  |  Overall Experience 
Rating:
5.0

Good customer service

JOSE MARTINEZ  |  Overall Experience 
Rating:
5.0

I

Kerry Silva  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Telice Gillom  |  Overall Experience 
Rating:
5.0

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Imogene Daye  |  Overall Experience 
Rating:
5.0

Awesome service and Courteous staff

Ihosvany Perez  |  Overall Experience 
Rating:
1.0

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!

barbara horton  |  Reservation 
Rating:
5.0

Good value

frank geletka  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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