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Wieliena SweetingCustomer Reviews for U-Haul Moving & Storage of West Park FL
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing the staff were was amazing!! Huge shout out to Takia and her manager that was there that day
Junior PierreWhile the people we nice and did their best to get me in and out quickly, the facility was a bit chaotic.
Ronald DeshongJust maintain the same standard, we did like the customer service, and the truck was very clean and drives good, love love
kenrick hoodNothing
Adriene GeorgeThank you.
Beck BaialievI had to hook up the trailer myself. No one around to assist me. Also the trailer had a burned out tail light. When it came time to turn in the trailer, I had to disconnect and park it myself.
Charles SchembriFirst time at this location and they were great
Kevin DoyleNothing!! Very thing was excellent
LINDA ANDERSONStaff extremely helpful and courteous!!!
Renata AndersonLet them know for Harley motorcycle you need to unhook trailer from vehicle then ride bike up ramp if you don't the frame on bike will hit and possibly break oil pan,On soft tail Harley Davidson Motorcycles.Or you can put 2x4 under ramp and you can leave hooked up to vehicle
Richard FasonoAbsolutely nothing.
Peter JosephThe manager was the best.
MAURO OLIVEIRAThe young lady who was taking care of reception was very nice, and so was the young man who helped me check out the truck. I was concerned with the photos the last customer submitted on tge truck. All tge photos were black! I pointed it out to tge young man to serve as a witness. I took screenshots to secure my word. I became worried that the lack of proper documentation by the previous customer could cause a problem for me, but the young man said he was aware of the black images. The truck needs some TLC (driver door wouldn't shut properly on the first try, some rips on the seats). Overall, Chek in was easy and pretty fast considering it was busy and only one person was attending everyone at reception.
Belaxis BuilQuick and very professional
Linda CHRISCHYENZINThanks to the general manager Anthony he came through for me. He was real professional and took care of the problem I had..I give him a 10/10
ISheka YoungLong Walt to see receptionist. That's the only fault I've found.
Rohan WilliamsThanks to Cory.for saving the day. Great customer service. Thank you until for have the right staff in place.
BRYAN Shermanwhen a customer calls - it would be mice to be greeted by Uhaul rep name.... i called and Uhaul rep refused to provide name , lacked common courtesy , and was not truthful when asked if truck was available the truck fuel indicator requires calibration
NOAH wiesenfeldNothing. Very professional
Beatriz CorreaI called the 1800 number because I left my phone in the truck and they noted that I will be coming in for my phone. I have pictures of the phone inside the truck! I hope no one takes it.
Leslie NegronGood service
JOAQUIN MORONTAI am a repeat client, very happy with this locations service
EDWARD MILIANCounter staff friendly. But desperately need to hire 1 additional person. Always busy. And phones are answered .02% of the time, so don’t even waste your time calling.
Gregory KachadoorianThe manager wanted to hold my passport for a week while I rented a pickup truck. He relented and gave mine back but had a pile of passports from other sheep. He said it was policy. Terrible policy, if not illegal.
Cory AmendPerson at the front desk was polite and very helpful. He was knowledgeable and fast. Person helping with the truck outside was also very helpful and fast. Everyone had a great attitude and that made all the difference. Thanks
Javier BacelisFriendly, helpful staff!
Matthew ZiganI had a great experience visiting U-Haul in Pembroke Park for my hitch install. It couldn't have gone smoother. From the gentlemen installing the hitch to the front desk lady, superb customer support.
Michael Del FierroI am a local caterer and frequently rent cargo vans from Westpark U-Haul. The vans are always in great shape with low mileage and the staff here always provide excellent customer service and I'm deeply appreciative! Many thanks U-Haul team, Mark Curran Craves & Raves Inc.
John CurranExcellent
luis cestariOnline registration was extremely helpful. Agent Glenn helpful and polite. Thank you
Jorge Zamudioeselente
franklyn uzcateguiExcelente y rápido servicio.
Oswaldo LinaresGreat all around
JORGE A LANDRIANVery pleased will definitely rent at this location again.
Jacinto Sardinastrailer equipped with electric brake system, needed to make a few sudden stops and noticed metel to metal grinding from the trailer's wheels
DOMENICO PALMIERIThe manager was so helpful he helped us and every way that he could I would definitely recommend this location for now on to any of my friends just because his customer service was excellent
diego savatariusMaybe have more customer agents.
eddie thomasBetter communication. Didn’t have the hitch in stock as scheduled and didn’t bother to notify me. Had to reschedule. Still didn’t notify me as they said they would. Didn’t answer the phone when attempting to see if the part had come in. The Tech who installed the hitch was awesome and did a great job. The office staff lack the necessary skills to run an office.
Daniel LeBelStaff was extremely helpful and the trailer was perfect for my needs. I can always count on Uhaul for all my moving needs.
Nancy TedescoGreat company
ALMAN LINDSAY | First ImpressionsVery helpful and attentive to my concerns and needs
Loutena Cesar | Overall ExperienceI had a very pleasant experience
Shekeetha Harbin | First ImpressionsEveryone at the facility was great and extremely helpful.
kenisha ford | Online Move InExcellent staff, clean, helpful and friendly KUDOS U-HAUL - Thank You 🤗👍😎💯
guniette brinson | First ImpressionsMe fue muy satisfactoria la experiencia con dicho personal e instalaciones
WILLIAN RIVAS | Overall ExperienceShane was the best. Always professional.
ELLEN JACKSON | Overall ExperienceI am satisfied with U-Haul.
THERSA ROBERSON | First ImpressionsYou need nicer more knowledgeable people. Everybody there have an audit and do not want to work. It took me much longer to get a 5x10 storage than it should have
ANTHONY VEGA | First ImpressionsStorage unit wasn’t sealed and allowed outside elements to crawl on in . As we unpacked our boxes at home , your facility introduced cockroaches in my belongings. I’ve never had a roach ever in my houses . You have a homeless person eating and living out one of interior units . Very disappointed , David Kolhagen
david kolhagen | Overall ExperienceGM shane was rude and obnoxious at times unreachable at others. Found her to be not helpful
Rickardo Jones | Overall ExperienceI moved out September 25, 2022
trellony torres | Overall ExperienceThe young lady who assist me had very good customer service skills. She was very friendly and well organized
SHONDA HYMAN | First ImpressionsMy move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something
DRENESHIA BROWN | Overall ExperiencePrices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.
DRENESHIA BROWN | First ImpressionsStaff was friendly. They take a lot of abuse from customers and still get the job done.
Sebastien Dorazio | First ImpressionsI have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !
Samuel Israel | Overall ExperienceThe person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks
ALBERTO GARCIA | First ImpressionsReserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not need
Charles Davidson | First ImpressionsYes, thank you very much for the support, PARTICULARLY, of Takia Jackson.
MIGUEL RIVAS | Overall ExperienceIt was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanks
Johnny Worthy | Overall ExperienceVerry excellent
Yourie Dominique JOSEPH BLAISE | Overall ExperienceNo complaints or concerns-everything as advertised and attentive service.
Jonathan Ward | Overall ExperienceNo
RAYMOND JEFF JR LILE | First ImpressionsThe entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!
CAROLINA MONTALVO | First ImpressionsBuena atención y seguridad , gracias
Einar Constantin | Overall ExperienceAwesome
YOURIE JOSEPH | Overall ExperienceQuestion for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.
Michael Zaharov | Overall ExperienceHad trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.
DONALD HUGHES | Overall ExperienceGreat staff
OBEILSON MATOS | Overall ExperienceBladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.
Jennifer Evering | First ImpressionsIt was a great experience
Allen Hurns | Overall ExperienceI experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.
monique creary | First ImpressionsVery good service thank you!
michael lettman | First ImpressionsGreat Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez
Karen Solomon | First ImpressionsThe staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.
Georges Daniel | Overall ExperienceNa
KEVIN ROTHSTEIN | Overall ExperienceI have no complaints. The staff was friendly & helpful. The property was clean & well maintained.
Tonja Richardson | Overall ExperienceThanks alot for the services, this allowed my journey to be very smooth & comfortable.
Bernadine Jenkins | Overall ExperienceVery helpful staff. Thanks
KEVIN ROTHSTEIN | First ImpressionsThere were a lot of ants in the truck
susana chang | Overall Experiencefacility is well managed!
Jeffrey White | Overall ExperienceGreat service
Wade Rosene | First ImpressionsNice staff. The general manager was awesome
denesia shepard | First ImpressionsGreat location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!
kelli farhat | Overall Experiencevery good and clean
Petergay Gordon | Overall ExperienceManager was very helpful and went above and beyond in helping to fix a bad situation.
paul girello | Overall ExperienceThank you
Rodney Levros | Overall ExperienceHad a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient
Meghan DeMatta | Overall Experiencethank you for all your help
jeff arceneaux | Overall ExperienceThe GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away
Frank Olguin | Overall ExperienceEveryone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).
Ashley McDonnell | Overall ExperienceGood customer service
JOSE MARTINEZ | Overall ExperienceI
Kerry Silva | Overall ExperienceEveryone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.
Telice Gillom | Overall ExperienceYes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.
Imogene Daye | Overall ExperienceAwesome service and Courteous staff
Ihosvany Perez | Overall ExperienceDrop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!
barbara horton | ReservationGood value
frank geletka | Overall Experience