Great service and personnel.
Elizabeth LCustomer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great and Excellant Service, Very friendly and respectable staff!
alicia cJust keep on being nice and making sure we are taking care of
Denise KTell your people to clean themselves up.
Brenda MExcelente employees grate service
Miguel HJust would like to say thank you to the whole team at uhaul especially the general manager Debbie she is a very sweet lady thank you sincerely Robert Quarker
Robert Q | Overall ExperienceNo comments at this time.
Genobebo JExecellent Service
diego aEvery thing at this facility was great clean and the security system is nice knowing your items will be safe
matthew s | First Impressions💯👍
Alberto RCommunicate any foreseen issues prior to pickup.
Ryan GWhen we got our U-Haul no one came out with us to check it in and when we got in nobody had vacuumed it out so there was things on the floor around the seats and stuff like that but it was cleaning up we could ride in it and we did I suggest that the person at U-Haul and the person renting see the truck together because we clean the truck out when we left it it's nice for the next person that's my only dissatisfaction other than that it was amazing
Kimberly PThanks for your help Tim Glod Bless stay safe
Samuel H | Overall ExperienceVery helpful with a difficult situation involving Mother in Law who has been diagnosed with early dementia.
John G | First ImpressionsMary was help ful, polite and professional. I would go back
Lloyd BThanks
Thomas MFix the app so it doesn't lag and freeze during equipment return after hours and set up auto payment returns for deposits
Florence CThe lady that met me there was extremely helpful and went out of her way to try to find me what I was looking for. Did an amazing job and should be promoted…
Shawn WThank you so much to everyone at Uhaul! I truly appreciate everyone that helped us get through our move. Have a beautiful day!
Chantel R | Overall ExperienceEven that they were working on New Years Day, the customer representative was one of the most friendly and knowledgeable young man. Always great service and equipment at this location.
Carmen RVery clean place would use it again Thanks again for your help wish everybody there Happy new year God Bless everybody there
Samuel H | First ImpressionsGreat service, easy access.
Steve S | Overall ExperienceThe only issue was they forgot to check the trailer in when I returned it.
William MAwesome service nothing needs to change
Erika ADidn’t have pods, damaged pods, lost full day of loading. Jessica in Odessa was great, she did what she could. When pods were delivered they were nearly 2 hours late on my window. Odessa isn’t set up properly to help people. I lost more money using your company then is I hauled it myself in a Penske truck. Wasn’t even convenient this time. Probably won’t use pods again let alone U-Haul. Been a long time customer but not getting my promised refund has left a sour taste in my mouth. I have texts to prove I’m supposed to have it, hasn’t ever come in. Also tried to charge me for an extra pod. I have 2 different contracts apparently and trying to get another $3800 when I’ve already paid $3900. In fact I’m done and my online review will provide those texts, emails and promises that haven’t been fulfilled.
Marka SMary L was more than helpful and very accommodating! I will be coming back with any other storage or trailer needs. She was helpful from start to finish. Even though I made 3 separate complicated orders she got it done and was very friendly and knowledgable the whole time.
Jordan H | First ImpressionsNext time a customer want to u
Krisean SThere was a delay in receiving my box but two employees in particular named Rusty and Whitney were amazing and took actions to assist me and communicated well and kept me posted. They helped resolve all issues and my belongings arrived with no damages. They made me feel like a valued customer.
Romero MNothing! Check-in was quick and easy! Our representative was friendly and we were out in less than 10 minutes. When we returned the equipment, one again, the staff member was friendly, unhooked the trailer and off we went.
William MHopefully smaler and cheaper space 4x4 not 5x5
RUZZELL R | Overall ExperienceTodo muy bien
ronald cEmployees were very helpful in assisting me with my needs!
Gary MDefinitely not have a uhaul person make you pay with cash app
Kolbe CMaking sure that you listen to the customer. They had to try two trailers and I still went home in the dark with only brake lights working ... I told the guy hooking, that he had to push the adapter in really good and when the lights weren't working, I asked if he did and he said yeah and that I must just have an issue with my car. I towed my trailer home, got home and my husband, pushed it in correctly and I had lights ... Amazing how it would have worked had you actually listened to the customer. Drop-off was easy and the man helping me was very polite.
Caitlin WThe early crew exceptional.
Roger HWhen I first arrived I was told the truck was not available. So they picked out a 10 ft box truck, I saw them messing with the wiring so I figured there was a jack in the box basically across the street. Got food came back and after feeling comfortable in my car took a 15 min nap woke up and they were still playing with the truck trailer combination. Went back to playing on my phone. After 2 hours the mechanic comes over and says they said they couldn't find you so they canceled and refunded your reservation..wtf.it was a very rude woman named Jackie, I told her how could you not find me, you never even tried to call me! She was like whatever. Iwas livid. Now i had to wait another hour and 15 minutes, what I was supposed to do was rescue my broken down charger off the side of the freeway., a busy freeway in odesssa oilfield traffic. Now that my rental had been delayed, I no longer had a helper to help and now it was getting dark and cold, did I mention I now have to load this car by myself, a non running vehicle in the dark, cold side of the freeway.. I had to call and extend my rental, and I believe I was o er charged anyway. The customer service rep said to report the lady when you asked for feedback, I'd not want her terminated but she could have alled my phone and asked me what we could do about it. That was messed up! Would I recommend uhaul no, and for sure not that ride share after hours, I was overcharged, and left to do a 2 man job by myself on the side of the freeway, so as for now, horrible experience.
David SThanks to all the staff, will be returning.
Juan LExcellent customer service.
Diana MI requested a trailer and utility dolly on Wednesday. When I went to pick it up at my scheduled time on Saturday, they did not have my trailer or my utility dolly. I ended up with a smaller trailer and regular dolly, which caused extra trips to move. Y’all could improve by checking the day before to ensure you have the proper equipment for your customers.
KRISTI LStorage units we were transfer to was taken by another tenant so we could not move in for my prior storage unit which was smaller to the bigger one 10 x 20
Lizza C | First ImpressionsGeoffrey is the man!!!!!!!!! Give him a raise already!!!!!!!
Vialeng AThe ladies there were very helpful and polite, thank you
John GVery good service and good store hours
Victor OI see nothing that needs to be improved.
Donald Jeverything was clean when I picked it up
Julia BVERY HAPPY WITH THE STAFF,PRICE'S,& STORAGE SPACE'S.....
Emerlinda O | First ImpressionsThank you everything was good
Katherine SThey were rude nasty and wouldn't answer my questions
Sheila HVery friendly service on pick up and return. The mileage is a little pricey but didn't use as much gas as I thought it would.
genifer BThroughly inspect the moving parts of trailers (tires) and don’t wait until it comes apart during use. Tires do show signs of neglect (dry rot) if not properly serviced.
DAVID GPossibly have a sign that’s visible saying. We are outside touching up U-Hauls. Please call ### ### ### if service is needed. Thanks Again Your friendly U-Haul Associate
Fernando SI was promised an extra day no charge and it was a lie so this time and I’m a regular customer with y’all. I’m not happy.
KAREN HHave better attitude and better customer service when returning equipment.
Joel FOne of the carriage bolts was spinning, so it was very difficult to get one of the pods open. I recommend testing the bolts for issues like spinning before they are delivered to the customer. Otherwise, the service was as expected and advertised.
Dan ACheaper prices
Emilio AI would not have been able to complete the move without the rental of the dolly hand truck. The equipment worked perfectly. The rental cost was most reasonable.
warren rVery friendly and professional, got me in and out quickly. Good place to do business.
Douglas BNice A/C cool
RUZZELL R | First ImpressionsExcellent
Cecilia E | Overall ExperienceStorage facility is not the size I believe I'm paying for. Way too small
Candice P | First ImpressionsThere is no fence
BUDDY A | Overall ExperienceThe Lady Manager on duty the day of my visit was outstanding and very helpful
Efren G | First Impressionsvery nice indoor units
William W | Overall ExperienceCan't remember the Staff members name that helped me, but he is very knowledgeable and helpful.
robert b | First ImpressionsJames was to talkative. And there GM Kelly is amazing.
Darron T | First ImpressionsKelly and her staff well informed and helpful. The property was in good condition and secure. I would recommend this to anyone.
nikki l | Overall ExperienceMy only issue was the sand and dirt getting into the unit.
Joei B | Overall ExperienceBuilding and site were very clean well maintained and upto date, also given a map to the unit wich was easy to read and follow to unit
William W | Online Move InI paid for a whole month‘s rent on a unit and I left 10 days after my payment and I was not prorated the money back that I didn’t use very unfair for U-Haul to do that. I’m long gone and yet I’m paying for that unit wouldn’t be surprised if you rented it out already.
ANTHONY J | Overall ExperienceVery good customer service!!!
Luis S | First ImpressionsAlways clean and ready to help Manger very helpful and great service . That's my place if I ever need anything I will be back .
Luis S | Overall ExperienceGreat service and very little voicemail - This is impressive!
nikki l | First ImpressionsEveryone there was so helpful
Evangeline P | First ImpressionsKelley very good manager and she knows her job. Excellent young Lady!
Lillie S | Overall ExperienceI have been at this storage location a number of years. It was AA Storage when I first rented storage space.
Morris N | First ImpressionsGreat customer service. Blessings
Robin M | Overall ExperienceThere was great customer service very helpful
ANTHONY J | First ImpressionsFriendly
Paula R | First ImpressionsThe staff could be more people oriented and better @ greeting customers and attending to customer needs.
Ray M | Overall ExperienceI tried to set up my auto pay through the call center and was told that U Haul didn’t do bank drafts. I then tried to fix my debit card auto pay and the only thing that changed on my replacement card were the 3 numbers on the back and the lady I was talking to said she didn’t need them. I finally got a day off and could go to the storage facility where Kelly, the manager, got me set up on a bank draft auto pay. If it wasn’t for Kelly my payment would still be in default. Your operator’s at your call center should be more knowledgeable about how your payment system operates or a person should be able to call directly to the facility they do business with so they can talk to a knowledgeable person like Kelly, she’s an awesome manager.
WILLIAM W | First ImpressionsThe young lady who helped was very friendly!
Colquitt P | First ImpressionsThis facility has been great. If I need storage again I will be back
Jackie H | Overall ExperienceI’ve used uhaul in the past, and the service was amazing. That’s why I used them again here in Texas. Staff and service was amazing, customer service was genuine and kind.
Rick H | First ImpressionsI’ve used this UHaul facility in Odessa, TX. on Kermit Hwy. for years & will continue to do so as I need. Fabulous facility, Fabulous staff!
Carole M | Overall ExperienceOnly complaint is it’s not 24 hours
Kalandria F | First ImpressionsThank You kindly to all staff! Staff was very nice and assisted me well with my needs of the storage and I am very appreciative! God Bless!
OLIVIA S | Overall ExperienceOverall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.
Rosa R | Overall Experience#403-Staff, Thank You kindly!
OLIVIA S | Overall ExperienceI will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time
ANDY S | Overall ExperienceGreat staff!
Eric G | First ImpressionsThank you for your Service and kindness I appreciate it very much again Thank you.
john g | Overall ExperienceDude talked too much
Jeremy F | First ImpressionsGreat customer service. Clean facilities. Easy access to storage. Very secured.
Sara a | Overall ExperienceNo one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.
William P | First ImpressionsJames was very rude to the customers
Rocio T | First ImpressionsVery rude staff !!!!!
Terry B | Overall ExperienceWas overall a good experience
Rocky G | Overall ExperienceStaff can completely get rude and with an bad attitude. makes me feel like I’m dumb.
Jason S | Overall ExperienceKelly and LeAnn were very helpful and courteous
Yolanda V | Overall ExperienceThe staff is always helpful, friendly and informative
nancy p | Overall ExperienceSTAFF ARE ALL GREAT ALWAYS HELPFUL
Manuel T | First ImpressionsKeep up the great customer service 😉
Keila A | Overall ExperienceMy banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you
Ricky G | Overall ExperienceMy one stop place in all to moving,I give it a thousand stars
Celia S | Overall ExperienceThe log in would work off and on never could depend on it
Tony l | Overall ExperienceToo much to list
Manuel C | Overall ExperienceThank you Kelly for a great and friendly experience.would totally reccomend.
Jimmy H | Overall ExperienceKelly Little is always courteous and friendly. It is always a pleasure to see her
Rebecca W | First ImpressionsThe general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location
Otis H | First ImpressionsKelly was so helpful and great to work with. She is the best.
Josh T | Overall ExperienceI was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.
crystal b | Overall ExperienceNever had any problem at all, they were real helpful every time I was need it help
william m | Overall ExperienceThe facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff
Larry J | Overall Experience5star😀
Daniel T | First ImpressionsEveryone was very helpful
Tony l | First ImpressionsOverall great experience!
Black C | Overall ExperienceThey are great
Terrie L | First ImpressionsWOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.
Deanna L | Overall ExperienceThey were awesome!
Claudia B | First ImpressionsStaff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day
William Z | Overall ExperienceAll went good waS a smooth transition
Johnny M | First ImpressionsConvenient location, just didn't like the fact of price increase. The remodel looks nice and modern.
juan h | Overall ExperienceEverything good .
eleuterio D | Overall ExperienceService was awesome
Richard B | First ImpressionsExcellent service
Dwayne D | Overall ExperienceGreat facility with friendly and helpful staff.
Shaun h | Overall ExperienceAlways receive fast curtious customer service..everyone is very nice..
Beverly P | First ImpressionsKelly was an awesome and friendly manager and helped me with any needs I had.
Kylie H | Overall Experiencea
ROY F | Overall ExperienceGot 1st month free. Price was a little high after that. Found something cheaper elsewhere.
James J | Overall ExperienceThe Staff was friendly and fast
Yvette C | First ImpressionsThis U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan
Rene L | Overall ExperienceAll the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.
Idolinda P | Overall ExperienceVery helpful and have needed items for moving and storage.
Gabriel R | Overall ExperienceThey really took time to help me
shadina h | Overall ExperienceExcellent service
Johnson A | ReservationVery helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..
Cynthia O | Overall ExperienceFriendly and excellent customer service!
Marciano D | ReservationGood storage facility- The manager was very friendly and helpful
Mike H | Overall ExperienceThank you
Isaven M | Overall ExperienceEveryone here is greatly helpful and willing to accommodate.
Eric G | Overall ExperienceVery well managed
Byron B | Overall ExperienceI would rent a storage with U-Haul if I need it again
Alexia D | Overall ExperienceMoved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us
russel h | Overall ExperienceYou guys are awesome keep up the good work
WANDA K | Overall ExperienceNever had a problem. I would definitely rent a storage here again if needed.
Amy H | Overall ExperienceThey was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right
stephen c | Overall ExperienceI couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime
GLENDA J | Overall Experience