Customer Reviews for U-Haul Moving & Storage of West Oak Lane

Rating:

5.0

Store personnel was courageous and very helpful Enjoyed the experience

Rating:

5.0

Customer service was very experience and polite

Rating:

5.0

Everything was impeccable

Rating:

4.0

OK it’s in the truck

Rating:

2.0

This location needs to replace some of there 15 foot trucks. It took three trucks before I received one that was acceptable and then it had a strong odor smoke, transmission not changing gears like it should. Cashier was friendly and helpful. Please get a new fleet of 15 foot trucks and hope the rest of the fleet are in good shape.

Rating:

5.0

Put gas in the truck. It was 1/4 when I received it. Customers should be required to return it full and you should start out on a full tank.

Rating:

5.0

It was always clean here and felt my unit was safe!! Thank you

Rating:

4.0

First time driving a truck . It was the van. Thought I needed a tutorial. How to work control's but was able to figure it out. Lol

Rating:

5.0

My overall experience was a good experience. Thank you

Rating:

5.0

Customer service rep was very respectful and patient. He was the only one servicing two people at a time

Rating:

4.0

nice staff despite it being a busy day

Rating:

2.0

Being more informative with customers about whats going on in the store. Do better with inventory because I was told a dolly was able to rent an it was not available when I arrive to pick up my rental. Be more patient and polite.

Rating:

1.0

I was told the truck was dirty before I stepped in it and I got charged for miles that I didn’t drive

Rating:

5.0

The service was nice and welcoming

Rating:

4.0

The pricing was very reasonable. As long as the customer arrives early there isn't a long wait. Just have a reservation and you'll be in and out!

Rating:

4.0

I have no updates. I think the staff & location is great!!!

Rating:

5.0

The process was streamlined and quite easy.

Rating:

3.0

None at this time!

Rating:

5.0

All employees are very nice when greeting. Checking in and checking out is a good go!

Rating:

4.0

First, I would like to mention that the staff members Steven, Kathy and Miguel were very nice even though there was a misunderstanding with the estimate and mileage situation with the trucks. Second, Uhaul does not have control over how clean people are but I feel like each truck that is brought back needs an EXTENSIVE DEEP CLEANING! And this is not to discourage anyone from renting a truck because again, UHAUL doesn't have control over other people being clean but there was a roach crawling in the truck before I even put items in there. It may not be as easy as it seems but every vehicle needs to be bombed before being released(my personal opinion). Other than that ny experience was good.

Rating:

3.0

Hire more people at staff.

Rating:

5.0

Very pleasant experience from reserving on line to picking up van. Employees were courteous and helpful. This was my first time renting a truck and will certainly rent from this location again.

Rating:

5.0

The vehecle was clen but it felt like it needed a wheel alignment. Also, it spelled of some type of fumes.

Rating:

5.0

My van was clean and smelled good. Drove easily.

Rating:

5.0

The female employee that helped me with my rental purchase was very knowledgeable and super friendly. (So sorry I did not get her name; Older, dark-skinned woman, slender build.)

Rating:

5.0

Thank you, I was comfortable with my belongings at your facility.

Rating:

1.0

On Yesterday 3/2/2024, 1. I arrived at above location at 10:05 a.m. for 10 AM pick up and did not receive my truck until 11:05 a.m. The rep then mentioned that I had to return the truck in 4 hours.. there was absolutely no consideration for the delay is issuing me the truck. 2. There being only one representative at the check out desk, offered the customer before me a truck dolly that they didn’t reserve and when I began to check out, there was not one available for me to use which I reserved. 3. There was a truck dolly over to the left of the service desk and when I asked about using it, she informed me that it was for sale and not to rent.. 4. The truck was parked in between two other trucks and had to find an outside rep to remove it before taking possession of it.. in addition, the truck had excessive amount of water in the back storage area which made the furniture wet. Because the beginning of the month there’s a demand for truck rentals, it would seem reasonable to have more representatives at the checkout counter.. Lastly, I entered all necessary information online prior to my pick up and the rep still ask me the same questions as the online service. The process was frustrating to no end. This location is poorly managed with substandard service in essence, this U-Haul needs an Overhaul!!

Rating:

1.0

After I finished the paperwork for the moving truck there were no keys handed to me and I was unaware of the location of the moving truck. The rep. that registered my information looked confused as to why I was asking for keys and the location of the moving truck . After the moving truck arrived the smell of cannibus was noticed immediately. Returning the truck was anything but ordinary. Saturday I received a text stating to return the equipment, when the equipment was retuned Friday night. Saturday morning I phoned and talked to Tanya a rep at Uhaul whom contacted the West oak Lane location and stated they would check the truck in. Monday morning I was charged for three days even after calling Saturday. Again I talked to a second rep. I was told a manager did not answer at this location and I would get a refund in 72 hours after the information is proven . How can a over charge happen after talking to a rep on Saturday and I remain being charged for three days for a truck used for one day with clarification? This location needs to present a better professional representation of Uhaul . Trust and believe me or my family will not use Uhaul moving trucks again. Signed Unsatisfied customer Halima Ervin

Rating:

3.0

The truck had a low air warning for one of the tires and the check engine light was on. I didn’t have any issues with the truck but I was moving local. If I was doing a highway move, I would not have felt comfortable taking that truck.

Rating:

3.0

I reserved a truck for a 7:30 am pick up using the 24/7 app. Uhaul did not assign a price of equipment to my reservation, but did not tell me until I started the pick up process via the app at the Uhaul location. I had to return to the pickup location at 9:00 am. It took 30 minutes to get a truck. In additional to my time, I paid two movers to wait 2 hours because of U-Haul’s scheduling blunder.

Rating:

5.0

Communicated well. Nice, friendly, and professional. Appreciate your help.

Rating:

3.0

Have a better customer service representative at front counter. Have ample supplies for the customer's use. This location did not have any furniture protector covers.

Rating:

2.0

The front bumper was hanging off. I put it at a half of tank. Got charged $7.00. Just not a good experience. I will more than likely use Lowe’s or Home Depot in the future

Rating:

4.0

Our experience was very good. Thank you

Rating:

4.0

My experience at first was great as I was able to pick up my rental truck with no problems however, I was informed at the beginning that my bank card would be charged $64.45, and I was informed that this is an estimated amount and that the difference would be refunded to my card. Unfortunately, that was not the case, and U-Haul charged my card again another $50.00. Now, U-Haul has charged my card a total of $110.00 and I was told that the pending amount of $64.45 will be returned when my bank releases the hold. This is fraudulent and I do not understand why U-Haul staff does not explain this to customers in the beginning, this would help avoid any problems when a customer looks at their account wondering why they are missing money.

Rating:

3.0

It was a very long process. The key was not located on the back of the truck like the app suggested. It was freezing cold and I was stuck trying to locate the key. Otherwise no problems.

Rating:

4.0

The driver's door was an issue. I had to slam it shut really hard but the guy who did my reservation was very helpful!

Rating:

5.0

They did a great job and everything was on time and great 👍

Rating:

5.0

Keep up the great job

Rating:

3.0

Give out better trucks my truck was shaking after 30 mph it need some sway bar links and outer tie rod other than that everything else went fine

Rating:

5.0

The customer services need more people to do the job at Ogontz avenue, Philadelphia PA.

Rating:

5.0

Thank you. U-haul. It was a great experience the only thing is your equipment on the doors of your u -haul truck sometimes gets stuck. That's what happened to me other than that it was a great day

Rating:

5.0

Competent ; polite service is hard to find. This service was flawless. Raises for everyone !

Rating:

2.0

Customer service at check in wasn’t good. Also, the employee used his personal phone to take a picture of my drivers license. If this is a requirement of your business then a business phone should be used not a personal phone. Also your trailer lights were no I’m working order

Rating:

5.0

Everything was wonderful. My only suggestion is making these trucks smoke free.

Rating:

5.0

Air fresheners in the cab

Rating:

5.0

The u-haul place was very respectful in nice people I will give it five star very good place to go too.

Rating:

2.0

Customer service unprofessional

Rating:

2.0

The truck leak in the reaof the truck

Rating:

3.0

It was enough staff to service the demand of people.

Rating:

2.0

The customer service was not good. The gentleman just acted like he didn’t care and was working from home or something. The truck had snow all over the front windows that we had to clean, bad windshield wiper and NO GAS in the truck !!!

Rating:

3.0

Don't over charge on the gas refill penalty!

Rating:

5.0

Thanks' good servers

Rating:

5.0

The staff is very helpful, friendly and knowledgeable

Rating:

1.0

Employees was stealing people money and not putting them on the books, a lot of people lost there units and sensitive items due to this. Higher upset never handle the situation correctly. Instead they keep a balance on people units and made them still pay. They cut locks of and put there own lock on when they please I’m missing items. Also they put you name on other accounts and charge you money and you don’t even have the unit.

Rating:

5.0

Great friendly environment the guys helped me our every way possible would recommend to others

Rating:

3.0

I had complaints in the beginning of rats but they took care of the problem

Rating:

4.0

the storage units are clean & secure. the staff however is not very professional

Rating:

5.0

I haul staff had so much patient with me better than my Landlord I would recommend them to any body any time I even would use there wash room if I had nowhere else to go Am grateful to staff

Rating:

1.0

They assign a unit that was already taken 1st!!! Then we had to wait for paperwork for a new unit that same day. Then MY FRIEND had to help a lady remove her stuff from the NEW UNiT was were assign! Once her stuff was out we moved out in. 3 days later I get a call asking if I had a UNIT there. I was told my lock was cut off & I had to come get a new key that they replaced with the one they cut. I’m confused on how y’all get my money but don’t knw if I have a unit. I request my funds back & removed my belongings almost a week later & still no refund for this stupid unit $150 down the drain. No one in that location was helpful at all. Please have corporate contact me 6109699761 Inwould love to know where’s my money

Rating:

5.0

Keep up the great customer service...

Rating:

1.0

My things were covered under my bankruptcy and they were notified about this and my property was sold. So no I would not recommend there facility.

Rating:

5.0

Manager was very helpful and staff also.

Rating:

5.0

Fantastic staff! I highly recommend this location.

Rating:

5.0

Very Help they helped me unload the truck & didn’t take a tip from me very kind hearted people. Bless you all!

Rating:

4.0

Price too high and keep increasing.

Rating:

5.0

I'd definitely recommend Uhaul

Rating:

1.0

The cleanliness of the facility was great. The male workers were friendly. Nay and Tasha were not both employees have nasty attitudes. Tasha was the cause of me being forced into a unit and hindered my finances for my small business. Customer service training would do!

Rating:

3.0

Clerk/cashier need 2 have a better attitude and b patient with his elder.Hw e was very short patient ,and he babysitting his son so it took 45 min for his to helpe,and he still didn't completely do the job...bad businesses

Rating:

5.0

Thanks for a year and four months of great service.

Rating:

4.0

The staff were very helpful and efficient. Explained everything in great detail. Showed exceptional multitasking skills. Highly recommended! Thanks Team!!! Lalee J Womack

Rating:

5.0

Thank you

Rating:

5.0

The store manager Rajah has been professional, friends, kind and over and above excellent with customer service. He was able to educate me on the right storage and truck I needed as well as clarify any concerns or questions I had. He made my experience with U-Haul excellent. I would recommend anyone needing storage or rental of a truck to speak with him.

Rating:

5.0

Awesome people

Rating:

4.0

This was an excellent experience. The staff was very helpful. The storage unit was clean and well lite. The price was a little higher than I expected.

Rating:

5.0

Overall great experience!!!!

Rating:

5.0

The service was exceptional and I would absolutely use this particular U-Haul facility again. Hats off to Mr. Hollis and his staff for outstanding care. Thank you for three years of professional, courteous service.

Rating:

3.0

Some shawty had moved her belongings in the unit I reserved. Then she was tryna rent her original unit as well. I had to have my first unit rental canceled. Then do a new rental on the unit the other person originally had. The worker did the other shawty first. Then did mine. I noticed after the guy did my rental over. He didn’t mention to the other shawty about being refunded for the first unit. Then charged again for the 2nd unit. LIKE HE HAD MENTIONED TO ME. The issue was resolved. I definitely wouldn’t use that U-Haul place again.

Rating:

4.0

Everything was great. There is just a bad rodent and insect problem that’s all

Rating:

5.0

5 stars all around ⭐️⭐️⭐️⭐️⭐️. Great service.!

Rating:

5.0

Thank you for your services and assistance. I was unable to move in due to a failure of me stating I need ground storage. But the staff was very accommodating to help me. The best

Rating:

5.0

I am so sorry to leave the facility. I just needed a ground level unit that was not available. Thank you for all your assistance. The staff was great.

Rating:

4.0

Pricing for the size storage i had was a lil too high i think but overall good i would recommend your business

Rating:

5.0

very friendly and professional

Rating:

5.0

I had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.

Rating:

5.0

It is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady

Rating:

5.0

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

Rating:

3.0

Too expensive

Rating:

5.0

The staff were very helpful with all of my needs.

Rating:

3.0

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service

Rating:

1.0

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Rating:

5.0

Great customer service

Rating:

5.0

Great service

Rating:

5.0

The manager on duty was very helpful and took care of me when I was there

Rating:

5.0

I've used a few different storage places over the years. The Ogontz Ave U-Haul definitely is the best.

Rating:

1.0

The staff was horrible Couldn't get in my unit multiple times. Staff unprofessional. Wouldn't recommend this uhaul spot to anyone

Rating:

5.0

Staff was nice, fast, showed me everything step by step. Five stars ⭐️. Under staff but they had everything under control l watch how two young men was working with two guest at one time. Outside person was moving the whole time. It was a long line I never felt like I needed a seat I felt like this line is moving let me have my information ready there was 6 people in front of me. Great job for this location I will be returning. Thank you 7400 Ogontz Ave.

Rating:

3.0

Customer service line was a long wait and I never got through. Was on hold for an hour till it hung up. I

Rating:

5.0

very satisfied

Rating:

5.0

Uhaul storage company values their customers with 100% customer satisfaction.

Rating:

5.0

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

Rating:

3.0

Thank you.

Rating:

2.0

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

Rating:

5.0

The staff was INCREDIBLE. They were extremely helpful.

Rating:

5.0

The workers outside was very helpful

Rating:

4.0

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Thank you.

Rating:

5.0

Great staff. Great facilities

Rating:

5.0

Great Manager.. very personal, helpful with a great staff

Rating:

5.0

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Thank you.

Rating:

5.0

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn’t work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

Rating:

4.0

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..🙂

Rating:

2.0

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

Rating:

4.0

Repair sign in/out pad at front of lot.

Rating:

5.0

Tiffany and staff went way beyond job descriptions to help

Rating:

3.0

Nothing additional to report, it went as expected.

Rating:

5.0

He had amazing customer service

Rating:

5.0

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Rating:

5.0

It was a very good experience

Rating:

5.0

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

Rating:

5.0

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Rating:

5.0

Everyone was very helpful in an already stressful situation

Rating:

5.0

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

Rating:

5.0

Thank you for your services greatly appreciated

Rating:

5.0

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

Rating:

3.0

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Rating:

5.0

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Rating:

2.0

The staff didn't open on time and it cost me money with my moving company

Rating:

5.0

staff was very polite

Rating:

5.0

Been using this facility for years, never any issues. Great staff!

Rating:

3.0

My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

Rating:

4.0

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Rating:

5.0

Great staff, computer system a little outdated.