Customer Reviews for U-Haul Moving & Storage of West Newnan

Rating:

5.0

The manager was awesome! She guided me through the process so patiently!

Rating:

4.0

The moble rental is absolutely garbage. It took 1hr and 15mins to get the truck. I've tried it a few times and it never works. System always kicks you off. The referral info wasn't good enough so they made me enter 3 different people. Moble pickup is so bad

Rating:

5.0

Very friendly GM and absolutely painless rental. Everything was as expected and I will definitely use U-Haul services and equipment again.

Rating:

4.0

Lots of mice in the unit, luckily I didn’t store any cloth, furniture or other easily chewed items.

Rating:

1.0

My truck was not available. My truck was given away before I got there even though I had a reservation. I then was sent to another nearby location where there was another truck (not my size that I booked), and then no one was in the office even though it said to call the number on the door. I called 12 times and left a message and never heard back from this person. The address for this office is 24 Franklin Road, Newnan GA 30263 and this location needs to lose its uhaul license. Absolutely terrible business to say you're open and not answer the phone or come to the door after 20 minutes. THEN I had to go BACK to the original location again (it's been an hour at this point since I first arrived at the initial location), and I was rented out a 26' truck when I originally wanted a 15' truck. I've never had a truck that I booked online be not available when I got there. It should not be this way and I'm severely disappointed. Another thing to note is that there were customers behind me who were sent to that same location, only to not have the guy answer, then they had to come back again. This did not only affect me, but other customers as well. The 24 Franklin Road location needs to be SHUT DOWN asap. And I'd like extra compensation for my terrible experience here.

Rating:

4.0

This location was fine. Took a few minutes to locate worker. Otherwise no complaints. The location is Hogansville was an embarrassment to U-Haul. We waited a long time and left without a truck.

Rating:

5.0

The BEST place in Newnan! I am a serial U-Haul user and have experienced numerous places. I was pleasantly surprised when visiting this spot. Equipment was brand new, all staff was so NICE! So good I'm renting again this morning!

Rating:

5.0

Excellent location and staff

Rating:

5.0

The young lady there was very professional. Got me in and out quickly. Store was clean. I highly recommend this store.

Rating:

5.0

Truck was very clean and well maintained.

Rating:

5.0

N/A

Rating:

5.0

Ms. Hello Woody is amazing! She is kind, caring, a big asset to the U-Haul Organization!

Rating:

5.0

Have been using U-Haul for several years. I used them for my Motorhome storage in Arizona and also for my move to GA. Moving supplies are very competitively priced and I found the boxes to be more solid than others. I liked the fact that I could drop off the used boxes knowing they would be recycled to others.

Rating:

5.0

They were very helpful and available. Will use them again!!

Rating:

5.0

nothing

Rating:

5.0

Kind and courteous service

Rating:

3.0

Thank goodness I had my husband the staff just told my 80 year old mother in law where to put the uhaul trailer. They couldn't be bothered to unhook it for her. If my husband hadn't been with us it would have been really bad. They didn't even check in the uhaul till after we were already gone. I took pictures to be safe. Will not be using this location again.

Rating:

5.0

Great service! Super friendly. Thanks y’all.

Rating:

5.0

Becky was amazing. She was multitasking with several customers. The computer was down so she was using her iPhone and a laptop to make transactions work. What a wonderful employee and just a very nice person. Pleasure to interact with. Thank you.

Rating:

5.0

I did not have an appt & needed a vehicle for a short distance pick up of a large copier that was donated to our organization. The agent has excellent customer services skills & was very pleasant. I had stopped at a UHaul vendor less than a mile up the road. It was nice to compare the two locations.

Rating:

3.0

I arrived at my scheduled pick up time. The agent was nowhere to be found. I waited for appx 15 minutes before he returned. Tried calling the office phone and it was in the office.

Rating:

5.0

Bekki is absolutly the best person we have had dealing with in any storage yard we have used and we have used a lot. She definitly cares about the job she does and in making customers comfortable. I reccomend U-Haul Moving & Storage of West Newnan to anyone that requires storage because Bekki is simply amazing to deal with!

Rating:

5.0

Individual who helped me was rude and unhelpful. I rented a 10 ft truck, the employee stated they had lost the keys to said truck. Her only solution was to cancel that truck and charge me for the 15 ft truck as the 10 ft truck sat in facilty. She handed us the keys to a truck we didn't reserve and said "it's somewhere back there." With her less than specific instructions, In 18 degree weather, we had to go from truck to truck trying the keys to see it they worked. Unprofessional is the best word I can define this experience. Might I add, there were 2 employees there, one with long hair and one with short. The young lady with long hair was very nice, the other individual was the problem.

Rating:

1.0

There was an issue with overpayment. I was charged an additional 70 dollars two weeks later. I do not recommend this location.

Rating:

1.0

The staff are very helpful and friendly and knew exactly what was going on and were able to get me in and out of there very quickly I was very pleased

Rating:

5.0

The lady who helped us through the process was awesome. Explained everything we needed to know clearly, and was very friendly. Also, this location is easy to navigate and well kept. Will absolutely use again and recommend.

Rating:

5.0

The staff was courteous and professional. They provided guidance which enchanced my experience as a customer. Their performance was exemplary. My assessment and experience did not identify areas needing improvement. Thank you.

Rating:

5.0

The staff was courteous and professional. They provided guidance which enchanced my experience as a customer. Their performance was exemplary. My assessment and experience did not identify areas needing improvement. Thank you.

Rating:

5.0

On top of the game very quick at the end and in the matter of minutes very respectful, clean facility great customer service

Rating:

5.0

Decreasing the rate per mile for travel over 50 miles

Rating:

3.0

I reserved two furniture dollies and a utility dolly with my 26' truck. This location had only one furniture dolly and no utility dolly at all. It was very frustrating to me. We had made a reservation and needed that equipment. We ended up having to go to Home Depot to buy dollies.

Rating:

5.0

Safe and very convenient.

Rating:

2.0

Charged $25 for cleaning when I only left a photo glass and mop since there was no available garbage can around - and i had a picture to saw the agent of the cleaned out unit .

Rating:

5.0

Clean units, friendly and easy to use.

Rating:

5.0

They are always nice and very helpful when I come, Thsnks guys

Rating:

5.0

I've been to 100 uhuals in the last several years and Bekki's place stands out from the rest. It was an absolute joy using these facilities, thank you!

Rating:

5.0

Great team working there!

Rating:

5.0

Update your website for the correct time you're closing

Rating:

4.0

Very nice and polite....great customer service....

Rating:

4.0

I was charged for 2 days but didn't even have it for 24 hours. I was told when I returned it that I would be reimbursed for fhe 2nd day and have not been

Rating:

5.0

Professional

Rating:

2.0

The manager was very unprofessional and rude

Rating:

2.0

Other than the general manager the rest of the staff was amazing and very professional

Rating:

5.0

Keep the manager becky in the office and never remove her

Rating:

5.0

Excellent customer service. Best we have ever encountered.

Rating:

5.0

Bekki is amazing . She’s helpful and one of the most pleasant people you’d want to meet. Love this location. Starts at the top and she takes pride in her work and it shows.

Rating:

5.0

Great customer service. Bekki is awesome to work with and she advances this location in its abilities and technology.

Rating:

5.0

Carlos was extremely helpful and answered all the questions I had upon returning my rental. The site was tidy and cleanliness exuded from the inside to the outside of the facility.

Rating:

5.0

You’re parking lot is a nightmare but your customer service made it worth the trouble.

Rating:

2.0

Truck was in terrible shape with faulty brakes. Suspension was in terrible shape doors leaked. Truck rode very rough and was hard to steer on highway. Not safe to drive

Rating:

1.0

Uhaul decided to sell my storage, and said they only got $130. Now they trying to wreck my credit by saying I owe them ,cause the storage sold low. Thats not my problem, Uhaul sold the storage that low my storage was worth 1000s . I will never use this company again.

Rating:

4.0

The air conditioner was fully operating when we left for our destination. However, after having spent a whole day coming back to return the vehicle was just awful. The temperature was hot outside and the air conditioner no matter what control it was on wasn't working! It was gosh awful. The gentleman at the location was very understanding after I called to explain the situation. This in itself was highly appreciated. Thank you and stay safe.

Rating:

5.0

Although my pick up and drop off locations were an excellent experience, I also had pick up and drop off locations for a U box load share. My pick up in Methuen MA went as scheduled and staff at this location was very helpful and knowledgeable. Everything was hooked up professionally and I had no problems at all traveling with the U box, however, when I arrived at Charlotte NC there was a problem with the staff at this location. They were unable to remove the U box from the truck. They told me to call Roadside Assistance and have them come out. After getting jerked around by Roadside, Customer Service and back to Roadside and this UHAUL location closing and your staff leaving me there alone to wait for Roadside to show up, this is unacceptable. First of all what kind of company just leaves a customer roaming around outside their location alone, second Charlotte NC is not one of the safest places to be alone and third I lost valuable time getting to my own destination. Because of this location’s incompetence I had to make other arrangements for a place to stay for two nights once I did arrive, this set me back two days on my move. This location needs more training! I received a payment for the load share, but I’m sorry that it’s not enough for what I had to endure. I expect to receive some monetary payment for this nightmare event and I will never agree to another load share again.

Rating:

5.0

The staff at both locations were friendly, helpful, and very professional. A+++

Rating:

5.0

Great job. I should have asked him what his name was.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Great customer service

Rating:

5.0

The lady here that checked us in did a great job here.

Rating:

5.0

Very thoughtful and kind staff. Becky was great. Very informative

Rating:

5.0

To add, one of the staff went beyond the call of duty and made sure our move-in experience to our storage unit was safe and efficient. The experience was, as my wife said, “perfect”.

Rating:

5.0

The equipment was ready for us when we arrived. The staff was courteous, efficient, accommodating, and patient. It lead to a “perfect” experience.

Rating:

5.0

Continue, to grow and offer your amazing services!

Rating:

4.0

I have been here for years but they finally priced me out of this storage facility. Everything was good except the price. We parted on good, mutual terms.

Rating:

5.0

Becky is absolutely awesome

Rating:

5.0

The office staff was very friendly and accommodating.

Rating:

1.0

I was told I could get all of my stuff out then told that my stuff was bei.g thrown away. The. Two days later was told to co.e get my stuff which I couldn't because I already had spent 900 dara on what I was able to get I needed the one more day agreed upon to get it out

Rating:

5.0

My interactions with management and staff is probably the best I’ve had in all the years I’ve had business with UHaul. The friendliness, helpfulness and efficiency was terrific and, I think, a credit to the leadership and standard set by the manager. It was a real pleasure to meet the folks here and I certainly recommend the facility.

Rating:

4.0

Great company, facility and staff here -- the outrageous price is the only reason for less than 5 stars. I pay $30 less per month for a bigger unit (10x25) located on the same road, exactly two miles from this location. Once another spot opens at the other facility, I will be moving to save the money.

Rating:

5.0

Great services

Rating:

5.0

The manager was extremely helpful. I hate I cannot remember her name but I do remember she drives 2 hours to work. But she’s great!!!!

Rating:

3.0

Good

Rating:

4.0

The only issue I have is that if you're a day late you are charged a late fee!! There's NO GRACE PERIOD and I've never been late before! My card was compromised while I was hospitalized that is used to pay my unit and I just got out several days ago. SMH

Rating:

5.0

Very friendly, professional, knowledgeable staff who has been very helpful and has always had an excellent experience in helping.

Rating:

5.0

Very friendly and professional staff. Thanks Becky for all your help.

Rating:

5.0

None

Rating:

5.0

Nice lady up front!!!!

Rating:

5.0

Very helpful and friendly staff

Rating:

5.0

Bekki Woody was really the best I have been around and she was always there when I needed help and yes I would recommend this storage unit to all my friends and family!!!

Rating:

5.0

The place is nice and clean..Miss Bekki does a good job taking care of customers..

Rating:

4.0

Person behind the desk was not proficient with the reservation system. It took over an hour to complete the process after multiple failed attempts. Also, you do not have a chair for customers to sit in, especially after standing over an hour at the front desk.

Rating:

5.0

I loved location of storage. Staff was very professional and knowledgeable.

Rating:

5.0

The Manager Becki Woody was able to correct the billing errors that were previously applied to my account from the previous owner. To which Mrs. Becki was able to confirm and the very next business day as discussed the past billing errors were re-credited. The rental truck was ready as scheduled clean and efficient. 10 Star Excellent Superior Rating is my choice. Thank You Mrs Becki for being so understanding and Helpful. Honest.

Rating:

5.0

None

Rating:

1.0

Poor customer service! Rude

Rating:

5.0

The service and staff is the best you can find any where

Rating:

5.0

My only complaints are about the website to make payments doesn’t work properly. It never accepts my password & I have to change it each time I log in, then it won’t let the payment part go through. Therefore I have no choice but to pay over the phone & that is a $3.00 charge! Also there are times when I call the office no one is there to take my call but no message on the machine to state that they are out surveying the lots or checking units

Rating:

5.0

The new lady running the place was very super nice I was completely impressed. As a matter of fact I completed my online application for U-Haul last week and I asked her if they were hiring at that facility. I’m going back to check my application and put on there that I would like to work at that particular store. You’ve got a great staff there.

Rating:

5.0

Excited about the upcoming changes to further help the customers

Rating:

1.0

RUDE staff now!!! Unfriendly!!! Previous owners were amazing

Rating:

1.0

Did not do business with U-HAUL Did business with Lock and Key . The previous owners were wonderful. The new owners not so much. Was not notified of the change in ownership.