Customer Reviews for U-Haul Moving & Storage of West Newnan

397 reviews

220 Hwy 34 W   Newnan, GA 30263

(770) 253-2083

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 253-2083

220 Hwy 34 W
Newnan, GA 30263

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Lots of mice in the unit, luckily I didn’t store any cloth, furniture or other easily chewed items.

Joe Yarbrough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Teagle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Teagle 
Rating:
1.0

My truck was not available. My truck was given away before I got there even though I had a reservation. I then was sent to another nearby location where there was another truck (not my size that I booked), and then no one was in the office even though it said to call the number on the door. I called 12 times and left a message and never heard back from this person. The address for this office is 24 Franklin Road, Newnan GA 30263 and this location needs to lose its uhaul license. Absolutely terrible business to say you're open and not answer the phone or come to the door after 20 minutes. THEN I had to go BACK to the original location again (it's been an hour at this point since I first arrived at the initial location), and I was rented out a 26' truck when I originally wanted a 15' truck. I've never had a truck that I booked online be not available when I got there. It should not be this way and I'm severely disappointed. Another thing to note is that there were customers behind me who were sent to that same location, only to not have the guy answer, then they had to come back again. This did not only affect me, but other customers as well. The 24 Franklin Road location needs to be SHUT DOWN asap. And I'd like extra compensation for my terrible experience here.

Alan Kim 
Rating:
5.0

Customer did not leave a comment.

JOHN LITTLEPAGE 
Rating:
4.0

This location was fine. Took a few minutes to locate worker. Otherwise no complaints. The location is Hogansville was an embarrassment to U-Haul. We waited a long time and left without a truck.

Elfreda Chambers 
Rating:
5.0

The BEST place in Newnan! I am a serial U-Haul user and have experienced numerous places. I was pleasantly surprised when visiting this spot. Equipment was brand new, all staff was so NICE! So good I'm renting again this morning!

Linda Bridges-Kee 
Rating:
5.0

Excellent location and staff

FIELDING CLOUD 
Rating:
5.0

The young lady there was very professional. Got me in and out quickly. Store was clean. I highly recommend this store.

Steven Boone 
Rating:
5.0

Customer did not leave a comment.

Joseph Whitney 
Rating:
5.0

Customer did not leave a comment.

PAMILA COCHRAN  |  Overall Experience 
Rating:
5.0

Truck was very clean and well maintained.

randy simoneaux 
Rating:
5.0

N/A

Scott Williams 
Rating:
5.0

Ms. Hello Woody is amazing! She is kind, caring, a big asset to the U-Haul Organization!

Ron LaSocha 
Rating:
5.0

Customer did not leave a comment.

nyisha boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nyisha boyd 
Rating:
5.0

Have been using U-Haul for several years. I used them for my Motorhome storage in Arizona and also for my move to GA. Moving supplies are very competitively priced and I found the boxes to be more solid than others. I liked the fact that I could drop off the used boxes knowing they would be recycled to others.

STEVEN ERICKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Velma Riley 
Rating:
5.0

Customer did not leave a comment.

David Carter  |  Overall Experience 
Rating:
5.0

They were very helpful and available. Will use them again!!

Koll Andersen 
Rating:
5.0

nothing

Measha Farahkan 
Rating:
5.0

Kind and courteous service

Alejandro Glomba 
Rating:
4.0

Customer did not leave a comment.

Brian Collins 
Rating:
3.0

Thank goodness I had my husband the staff just told my 80 year old mother in law where to put the uhaul trailer. They couldn't be bothered to unhook it for her. If my husband hadn't been with us it would have been really bad. They didn't even check in the uhaul till after we were already gone. I took pictures to be safe. Will not be using this location again.

Gordene Townson 
Rating:
5.0

Great service! Super friendly. Thanks y’all.

James Moss 
Rating:
5.0

Becky was amazing. She was multitasking with several customers. The computer was down so she was using her iPhone and a laptop to make transactions work. What a wonderful employee and just a very nice person. Pleasure to interact with. Thank you.

PETER SANSOM 
Rating:
5.0

I did not have an appt & needed a vehicle for a short distance pick up of a large copier that was donated to our organization. The agent has excellent customer services skills & was very pleasant. I had stopped at a UHaul vendor less than a mile up the road. It was nice to compare the two locations.

sarah Graham 
Rating:
3.0

I arrived at my scheduled pick up time. The agent was nowhere to be found. I waited for appx 15 minutes before he returned. Tried calling the office phone and it was in the office.

David Moniack 
Rating:
5.0

Bekki is absolutly the best person we have had dealing with in any storage yard we have used and we have used a lot. She definitly cares about the job she does and in making customers comfortable. I reccomend U-Haul Moving & Storage of West Newnan to anyone that requires storage because Bekki is simply amazing to deal with!

NICHOLAS LANCE HARRIS  |  First Impressions 
Rating:
5.0

Individual who helped me was rude and unhelpful. I rented a 10 ft truck, the employee stated they had lost the keys to said truck. Her only solution was to cancel that truck and charge me for the 15 ft truck as the 10 ft truck sat in facilty. She handed us the keys to a truck we didn't reserve and said "it's somewhere back there." With her less than specific instructions, In 18 degree weather, we had to go from truck to truck trying the keys to see it they worked. Unprofessional is the best word I can define this experience. Might I add, there were 2 employees there, one with long hair and one with short. The young lady with long hair was very nice, the other individual was the problem.

Christie Wilbur 
Rating:
1.0

There was an issue with overpayment. I was charged an additional 70 dollars two weeks later. I do not recommend this location.

Jasmin Anderson 
Rating:
5.0

Customer did not leave a comment.

ROGER DENNINGTON 
Rating:
4.0

Customer did not leave a comment.

Boyd Findley 
Rating:
1.0

The staff are very helpful and friendly and knew exactly what was going on and were able to get me in and out of there very quickly I was very pleased

Richard Freymuth jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnson 
Rating:
5.0

Customer did not leave a comment.

BRIAN RIEDE 
Rating:
4.0

Customer did not leave a comment.

Kenneth Robinson 
Rating:
3.0

Customer did not leave a comment.

Naung Zaw 
Rating:
5.0

Customer did not leave a comment.

Katherine Sola 
Rating:
4.0

Customer did not leave a comment.

STEVEN ERICKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nyisha boyd  |  First Impressions 
Rating:
5.0

The lady who helped us through the process was awesome. Explained everything we needed to know clearly, and was very friendly. Also, this location is easy to navigate and well kept. Will absolutely use again and recommend.

Mary Turner 
Rating:
5.0

Customer did not leave a comment.

Joshua Holloway 
Rating:
5.0

The staff was courteous and professional. They provided guidance which enchanced my experience as a customer. Their performance was exemplary. My assessment and experience did not identify areas needing improvement. Thank you.

Russell Green 
Rating:
5.0

The staff was courteous and professional. They provided guidance which enchanced my experience as a customer. Their performance was exemplary. My assessment and experience did not identify areas needing improvement. Thank you.

Russell Green 
Rating:
5.0

On top of the game very quick at the end and in the matter of minutes very respectful, clean facility great customer service

Anthony Briggman 
Rating:
5.0

Decreasing the rate per mile for travel over 50 miles

Brittney Long 
Rating:
3.0

I reserved two furniture dollies and a utility dolly with my 26' truck. This location had only one furniture dolly and no utility dolly at all. It was very frustrating to me. We had made a reservation and needed that equipment. We ended up having to go to Home Depot to buy dollies.

Kyle Dempsey 
Rating:
4.0

Customer did not leave a comment.

Dorothy Youngblood 
Rating:
5.0

Customer did not leave a comment.

Todd peck 
Rating:
5.0

Safe and very convenient.

Starsky Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Mezzatesta 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER COFFMAN 
Rating:
5.0

Customer did not leave a comment.

Kimberly Maniaci 
Rating:
2.0

Charged $25 for cleaning when I only left a photo glass and mop since there was no available garbage can around - and i had a picture to saw the agent of the cleaned out unit .

CHERYL JACKSON-GLEN  |  Overall Experience 
Rating:
5.0

Clean units, friendly and easy to use.

Debra Mason  |  Overall Experience 
Rating:
5.0

They are always nice and very helpful when I come, Thsnks guys

JANET POTTS 
Rating:
5.0

Customer did not leave a comment.

DAVID HARRIS 
Rating:
5.0

I've been to 100 uhuals in the last several years and Bekki's place stands out from the rest. It was an absolute joy using these facilities, thank you!

Kyle Sawicki 
Rating:
5.0

Great team working there!

James Moss 
Rating:
5.0

Update your website for the correct time you're closing

Martha Jackson 
Rating:
2.0

Customer did not leave a comment.

JEFFREY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Michael Lowry 
Rating:
4.0

Very nice and polite....great customer service....

Joshua Gassman  |  First Impressions 
Rating:
4.0

I was charged for 2 days but didn't even have it for 24 hours. I was told when I returned it that I would be reimbursed for fhe 2nd day and have not been

Amy Martin 
Rating:
5.0

Professional

Nickolas Render  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

faith phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Anderson 
Rating:
5.0

Customer did not leave a comment.

George Thompson  |  First Impressions 
Rating:
2.0

The manager was very unprofessional and rude

mandy young 
Rating:
4.0

Customer did not leave a comment.

Khawanda Gates 
Rating:
2.0

Other than the general manager the rest of the staff was amazing and very professional

Eddie Wimbush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grady Dukes 
Rating:
5.0

Customer did not leave a comment.

Okeefe Dalton 
Rating:
5.0

Customer did not leave a comment.

Ronald Ford 
Rating:
5.0

Keep the manager becky in the office and never remove her

Al Brewster 
Rating:
5.0

Excellent customer service. Best we have ever encountered.

CHAD Phillips 
Rating:
5.0

Customer did not leave a comment.

faith phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grady Dukes 
Rating:
5.0

Customer did not leave a comment.

Hector Cotte 
Rating:
4.0

Customer did not leave a comment.

Darryl Hines  |  Overall Experience 
Rating:
5.0

Bekki is amazing . She’s helpful and one of the most pleasant people you’d want to meet. Love this location. Starts at the top and she takes pride in her work and it shows.

Brian Bossman 
Rating:
5.0

Customer did not leave a comment.

HORACE FRANCIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HORACE FRANCIS 
Rating:
5.0

Great customer service. Bekki is awesome to work with and she advances this location in its abilities and technology.

Nate Violette 
Rating:
5.0

Customer did not leave a comment.

Claud Copeland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Bossman 
Rating:
5.0

Customer did not leave a comment.

PABLO CHANG ARROYO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hutsell 
Rating:
5.0

Carlos was extremely helpful and answered all the questions I had upon returning my rental. The site was tidy and cleanliness exuded from the inside to the outside of the facility.

Yolanda Hall 
Rating:
5.0

You’re parking lot is a nightmare but your customer service made it worth the trouble.

Isaac Guffey 
Rating:
2.0

Truck was in terrible shape with faulty brakes. Suspension was in terrible shape doors leaked. Truck rode very rough and was hard to steer on highway. Not safe to drive

William Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Tumperi 
Rating:
5.0

Customer did not leave a comment.

Nainesh Patel 
Rating:
1.0

Uhaul decided to sell my storage, and said they only got $130. Now they trying to wreck my credit by saying I owe them ,cause the storage sold low. Thats not my problem, Uhaul sold the storage that low my storage was worth 1000s . I will never use this company again.

MICHELLE GLASS  |  Overall Experience 
Rating:
4.0

The air conditioner was fully operating when we left for our destination. However, after having spent a whole day coming back to return the vehicle was just awful. The temperature was hot outside and the air conditioner no matter what control it was on wasn't working! It was gosh awful. The gentleman at the location was very understanding after I called to explain the situation. This in itself was highly appreciated. Thank you and stay safe.

Tanya Jones 
Rating:
3.0

Customer did not leave a comment.

Velma Riley 
Rating:
5.0

Customer did not leave a comment.

Keith Burnett 
Rating:
5.0

Although my pick up and drop off locations were an excellent experience, I also had pick up and drop off locations for a U box load share. My pick up in Methuen MA went as scheduled and staff at this location was very helpful and knowledgeable. Everything was hooked up professionally and I had no problems at all traveling with the U box, however, when I arrived at Charlotte NC there was a problem with the staff at this location. They were unable to remove the U box from the truck. They told me to call Roadside Assistance and have them come out. After getting jerked around by Roadside, Customer Service and back to Roadside and this UHAUL location closing and your staff leaving me there alone to wait for Roadside to show up, this is unacceptable. First of all what kind of company just leaves a customer roaming around outside their location alone, second Charlotte NC is not one of the safest places to be alone and third I lost valuable time getting to my own destination. Because of this location’s incompetence I had to make other arrangements for a place to stay for two nights once I did arrive, this set me back two days on my move. This location needs more training! I received a payment for the load share, but I’m sorry that it’s not enough for what I had to endure. I expect to receive some monetary payment for this nightmare event and I will never agree to another load share again.

Jody Spencer 
Rating:
3.0

Customer did not leave a comment.

KEENEN HARVEY 
Rating:
5.0

Customer did not leave a comment.

HORACE FRANCIS 
Rating:
5.0

Customer did not leave a comment.

Austin Olmstead 
Rating:
5.0

Customer did not leave a comment.

RHONDA PRITCHETT 
Rating:
5.0

The staff at both locations were friendly, helpful, and very professional. A+++

Mechelle Gillett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASANDRA RAHEEM 
Rating:
4.0

Customer did not leave a comment.

Kurt Seigler 
Rating:
3.0

Customer did not leave a comment.

BILLY GREEN 
Rating:
3.0

Customer did not leave a comment.

Michael Carpenter 
Rating:
5.0

Customer did not leave a comment.

Lane Dugger 
Rating:
5.0

Great job. I should have asked him what his name was.

Carroll Wimett 
Rating:
5.0

Excellent customer service!!!

jennifer dyar 
Rating:
5.0

Customer did not leave a comment.

Nainesh Patel 
Rating:
5.0

Customer did not leave a comment.

Nainesh Patel 
Rating:
5.0

Customer did not leave a comment.

kenneth Flemming 
Rating:
5.0

Great customer service

ROSEMARIE MCDANIEL 
Rating:
5.0

The lady here that checked us in did a great job here.

David England 
Rating:
5.0

Customer did not leave a comment.

Larry Nolan 
Rating:
5.0

Very thoughtful and kind staff. Becky was great. Very informative

William Alexander 
Rating:
5.0

Customer did not leave a comment.

reggie woods 
Rating:
5.0

To add, one of the staff went beyond the call of duty and made sure our move-in experience to our storage unit was safe and efficient. The experience was, as my wife said, “perfect”.

Ken Jones  |  First Impressions 
Rating:
5.0

The equipment was ready for us when we arrived. The staff was courteous, efficient, accommodating, and patient. It lead to a “perfect” experience.

Kennon Jones 
Rating:
5.0

Nice agent very friendly. This was my first time renting a vehicle here and she was very helpful.

Leslie Popplewell 
Rating:
5.0

Quick in and out , staff was very helpful and knowledgeable ⭐️⭐️⭐️⭐️⭐️

Ramon Hernandez 
Rating:
5.0

Customer did not leave a comment.

Lakisha Vangue 
Rating:
5.0

The two ladies I dealt with for pickup and drop-off were phenomenal. The office was clean and orderly and they were super friendly and personable. Very well-run location.

Jeffrey Williams 
Rating:
5.0

Quick and friendly

William Bradley 
Rating:
5.0

Customer did not leave a comment.

Tara Johnson 
Rating:
5.0

Continue, to grow and offer your amazing services!

Crystal White   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GERALD PARKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Gazaway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanessa Harris  |  First Impressions 
Rating:
4.0

I have been here for years but they finally priced me out of this storage facility. Everything was good except the price. We parted on good, mutual terms.

JOHN AKERY  |  Overall Experience 
Rating:
5.0

Becky is absolutely awesome

Jolanta Cammon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denesserie Mcghee  |  First Impressions 
Rating:
5.0

The office staff was very friendly and accommodating.

Mechelle Gillett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER DYAR  |  Overall Experience 
Rating:
1.0

I was told I could get all of my stuff out then told that my stuff was bei.g thrown away. The. Two days later was told to co.e get my stuff which I couldn't because I already had spent 900 dara on what I was able to get I needed the one more day agreed upon to get it out

SCOTT LOGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL WYCUFF  |  Overall Experience 
Rating:
5.0

My interactions with management and staff is probably the best I’ve had in all the years I’ve had business with UHaul. The friendliness, helpfulness and efficiency was terrific and, I think, a credit to the leadership and standard set by the manager. It was a real pleasure to meet the folks here and I certainly recommend the facility.

DONALD PAPENBROCK  |  Overall Experience 
Rating:
4.0

Great company, facility and staff here -- the outrageous price is the only reason for less than 5 stars. I pay $30 less per month for a bigger unit (10x25) located on the same road, exactly two miles from this location. Once another spot opens at the other facility, I will be moving to save the money.

CAROL WYCUFF  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY OWENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY SHELNUTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAKING REESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Patterson   |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ashley Speed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Allison  |  Overall Experience 
Rating:
5.0

Great services

jason underwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonita Shumake   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter surles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD FREEMAN  |  First Impressions 
Rating:
5.0

The manager was extremely helpful. I hate I cannot remember her name but I do remember she drives 2 hours to work. But she’s great!!!!

Zaria Henderson  |  Overall Experience 
Rating:
3.0

Good

Stacy Robinson-Daniel  |  Overall Experience 
Rating:
4.0

The only issue I have is that if you're a day late you are charged a late fee!! There's NO GRACE PERIOD and I've never been late before! My card was compromised while I was hospitalized that is used to pay my unit and I just got out several days ago. SMH

NATALIE WEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Beebe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS STURDIVANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACEY BAKER  |  First Impressions 
Rating:
5.0

Very friendly, professional, knowledgeable staff who has been very helpful and has always had an excellent experience in helping.

ANGELA NEWTON  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff. Thanks Becky for all your help.

SUSAN BURNSED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Garner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANNA JEFFRIES  |  Overall Experience 
Rating:
5.0

None

Stacy Robinson-Daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy Donis  |  First Impressions 
Rating:
5.0

Nice lady up front!!!!

Jevona Britt  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff

CHARLES HAYES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa McKay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLE SMITH  |  Overall Experience 
Rating:
5.0

Bekki Woody was really the best I have been around and she was always there when I needed help and yes I would recommend this storage unit to all my friends and family!!!

Gary Helmers  |  Overall Experience 
Rating:
5.0

The place is nice and clean..Miss Bekki does a good job taking care of customers..

WILLIAM BRYANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCHEZWAE PAYNE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURIE FAMBRO  |  First Impressions 
Rating:
4.0

Person behind the desk was not proficient with the reservation system. It took over an hour to complete the process after multiple failed attempts. Also, you do not have a chair for customers to sit in, especially after standing over an hour at the front desk.

Debra Mason  |  First Impressions 
Rating:
5.0

I loved location of storage. Staff was very professional and knowledgeable.

CINDY BUNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Swofford  |  First Impressions 
Rating:
5.0

The Manager Becki Woody was able to correct the billing errors that were previously applied to my account from the previous owner. To which Mrs. Becki was able to confirm and the very next business day as discussed the past billing errors were re-credited. The rental truck was ready as scheduled clean and efficient. 10 Star Excellent Superior Rating is my choice. Thank You Mrs Becki for being so understanding and Helpful. Honest.

DAVID GILMORE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MYRA BYRD  |  Overall Experience 
Rating:
5.0

None

IDA MAE POTTS  |  First Impressions 
Rating:
1.0

Poor customer service! Rude

NOELLE CASH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Black  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAMMY RUTLEDGE  |  Overall Experience 
Rating:
5.0

The service and staff is the best you can find any where

HORACE FRANCIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT LOGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HUGHES  |  Overall Experience 
Rating:
5.0

My only complaints are about the website to make payments doesn’t work properly. It never accepts my password & I have to change it each time I log in, then it won’t let the payment part go through. Therefore I have no choice but to pay over the phone & that is a $3.00 charge! Also there are times when I call the office no one is there to take my call but no message on the machine to state that they are out surveying the lots or checking units

KATHLEEN KUNST  |  First Impressions 
Rating:
5.0

The new lady running the place was very super nice I was completely impressed. As a matter of fact I completed my online application for U-Haul last week and I asked her if they were hiring at that facility. I’m going back to check my application and put on there that I would like to work at that particular store. You’ve got a great staff there.

REBECCA ALLGOOD  |  First Impressions 
Rating:
5.0

Excited about the upcoming changes to further help the customers

WALTER MCNAIR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENDA WARMUS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBA MIGNEAULT  |  First Impressions 
Rating:
1.0

RUDE staff now!!! Unfriendly!!! Previous owners were amazing

NOELLE CASH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA K. WHITACRE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLA ESTES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW SHARPE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Speed  |  First Impressions 
Rating:
1.0

Did not do business with U-HAUL Did business with Lock and Key . The previous owners were wonderful. The new owners not so much. Was not notified of the change in ownership.

MONA SPENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY HOFFMAN  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

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