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Juanita Scott | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of West Lafayette
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a great location.
Pete Joines | Overall ExperienceI recently terminated my storage Unit, because we did not need it anymore. Apparently you pay for a month no matter what even if you leave a week later. They said they do not make any exceptions at all and wont prorate. As someone who has given Uhaul thousands of dollars over the years, i'm pretty disappointed. We will start to look at other rentals in the future Instead of going straight to u haul. I have always considered uhaul to be the best , but now that I see where I stand as a customer, I will look elsewhere and only use u haul as a last resort. The manager was supposed to call me As I created a complaintthrough the corporate Number, However I never received a call. I wouldn't be surprised if I received a call shortly after this post. I think the people are friendly, That doesn't matter if you're really just ripping off the customer.
ZACHARY HANN | Overall ExperienceThis location is great
Pete Joines | Online Move InThe process of disabling the alarm confused me at first since there are two alarm panels, but I've got a handle on how it works now. The man up front did his best to explain everything. Overall, very pleased with how easy it is to get in and out.
Errol Terry | First Impressionsgood place
Ivan Bohannon | Overall ExperiencedAVE HAS THE ANSWERS !!
ronald kerby | First ImpressionsGreat customer service/support.
Benito Bongioanni | Overall ExperienceWith the blessings of Abraham, Dave Butcher and Associates have made my experience and experience for the ages. El-Shaddai's blessings sirs, El-Shaddai's blessings.
Chris King | Overall ExperienceVery quick,easy,friendly experience.
debra patterson | First ImpressionsWith the exception of the guy that closed my account out most of the staff I interacted with was intimidating and surly. The rental cost almost doubled in the last 5 years and I NEVER authorized a direct debit from my checking account but someone there took it upon themselves to access my bank account which is why I moved elsewhere.
Tony Wintz | Overall ExperienceThe 5x5x7 locker we rented to store my son's things from his dorm room was the perfect size. Booking the unit online was a huge plus as a parent and access was easy enough. Having rented units in other cities before, knowing that the individual unit was protected with an individualize alarm was a very reassuring bonus. If the need arises again, we would not hesitate to rent another unit from this facility.
Catherine Saumure | Overall ExperienceDave was nice and helpful. My wife and I just moved from north Dakota to West Lafayette Indiana. He gave me some good info about hunting clubs.
ZACHARY HANN | First ImpressionsNice people, nice place.
James DeGruccio | Overall ExperienceToo much time, like half hour, looking up availability. Suggest picture layout w/open units for all to see.
john barrett | First ImpressionsGreat service and we'll back next year!! Super easy from start to finish
sharon bendekovic | Overall ExperienceI got an email that my reservation was accepted, but when I showed up, my unit had been given to someone else. They gave me a different unit that was bigger and more expensive, and did not offer to match the agreed upon price. They gave me the first month free, which worked because I only needed it short term, but if I was planning on long term storage this would be unacceptable. I had proof that showed I had the reservation and the worker agreed.
Derek Lewandowski | Overall ExperienceProcess was easy and met all my needs.
Denise O'Donnell | Overall ExperienceIt would be great if I could access my storage room past 10pm as I had to extend my moving days past the one day I planned since it closed at 10, but I was prepared to continue moving through the night to get it all done.
Pablo Villa | Overall ExperienceBest UHaul location of all the ones I have been to.
James Grube | Overall ExperienceThe manager and staff are always so helpful and courteous!!! We've used U-Haul for many years for storage and moving...never had a bad experience!
Tami Rosenwinkel | Overall ExperienceU-haul makes it very convenient to store our college student's things over the summer, and then rent a truck to move them to his new place in the fall (because Heaven forbid he stay in the same place!).
Betsy Eyrich | Overall ExperienceThank you for providing a safe place for storage for my step-daughter's possessions while she was on summer break from Purdue. See you again next summer!!
Gesarose Corliss | Overall ExperienceGreat location and service thanks
Madhavi Chakravarty | Overall ExperienceGreat location to store our son’s furniture during the summer when he was home from Purdue. Staff was friendly and helpful.
Jennifer Newton | Overall ExperienceThe staff were so wonderful and welcoming.
DAWN COLON | First ImpressionsMy reservation was somehow nowhere to be found despite me having a confirmation email to prove that I had made one. I had to get a different-sized unit but the staff made it right by giving me the first month free.
Derek Lewandowski | First ImpressionsI cancelled and went elsewhere. Friendly staff but very dirty and broken door.
jill jabaay | Overall ExperienceStored furniture for about 4 years and when we finally moved it out there was barely even any dust on it! Excellent storage.
Steven Fish | Overall ExperienceU-haul makes it very convenient to rent a truck or trailer and a storage unit all in one location, when moving our college student.
Betsy Eyrich | First ImpressionsPurdue moving of our students was very convenient. Thanks
Angelica Luciano | First ImpressionsFriendly staff, helpful with our questions, good rates for storing our son’s furniture over the summer
Jennifer Newton | First ImpressionsAnnoying loud alarm kept going off. Garage door wouldn’t open.
Joe Cavanaugh | First ImpressionsBest U-Haul Storage facility and staff that have been to!
James Grube | First ImpressionsSuper easy to reserve a storage unit. My son went the day of the reserved date, got his unit and a free lock! Super easy!
sharon bendekovic | First ImpressionsAlways love working with this location. They are top notch!
Paul Fritz | First ImpressionsGreat staff, service, and accomodations
Andron Sams | First ImpressionsVery friendly! Very easy to find!
Carol Williams | First ImpressionsStaff was always informative and pleasant, never had any issues with facilities or vehicles in all the times I rented from them
maria estes-horton | Overall ExperienceThat was a really great experience, the manager in particular was very professional and personable
Brad Wilkinson | Overall ExperienceGreat job,
Earl Frye Jr | First ImpressionsI was supposed to get a free lock with my unit and didn’t. I am sure the manager will sort it once the office opens
Jennifer Pritchett | Online Move InCustomer service was excellent
Karen Price | First ImpressionsHad trouble with the truck did not ever see anyone to come and help nor fix or replace the truck. Could not get to the storage unit that was available. Made the whole trip a
Jeanette Bebe | First ImpressionsDave was amazing.
Haunani McFarland | First ImpressionsThe staff went out of protocol to ensure I received everything I needed to make this a great experience.
debra neigeffer | Overall ExperienceGreat storage but i was charged twice for two months that i didn’t use after i made them aware that i was moving out the storage.
Tamalyn Whatley | Overall ExperienceIshmael manager at Lafayette, Indiana U-haul store went above and beyond to make our experience excellent. He did everything to accommodate us. He is professional and personable. We have used U-haul for moving, storage and now shipping and will continue to stay with U-haul for our moving and storage needs.
Annette Armendariz | Overall ExperienceWell pleased with everything. The storage area will solve our immediate needs for storage. All of the staff have been friendly and helpful.
Jerold Borders | First ImpressionsYesterday at check in went great but today as I type this their is three locks on my 2 storage units...wird. nine are my locks and service employee has me waiting over an hour for next shift to come in. This is a horrible solution when locks were changed today on this shift
James Royer | First ImpressionsCourteous and Hoosier friendly
debra neigeffer | First ImpressionsWe use this self-torage for my daughter and friends Purdue dorm transition term. We rented it from home overseas without any problem. Very friendly web page and process. Moving in and out was easy for the kids. We'll definetively use it next time.
Roberto Luciano | Overall ExperienceThe staff was not helpful and friendly.
Meggie Helmstetler | Overall ExperienceEverything was great, the only thing is that the sliding door remains shut after office hours despite checking in which made moving things in and out inconvenient
Zsofia Vigh | Overall ExperienceOverall difficult working with the company, also feels very transactional and exploitative
Even Abrahams | Overall ExperienceMultiple uhaul trailers parked in front along driveway in front of storage facility entrance during Purdue move in weekend when many people were emptying their storage units. Would have made loading/unloading easier if the dealer could have parked them elsewhere on lot. Otherwise grate experience.
Gerald Mamrol | Overall ExperienceI plan to rent again next May as we were super satisfied. Is there a discount I could have being a poor college student :). Thank you so much, being from 2500 miles away the storage unit made my life easy to come back to school. Thank you again !!
Katelyn Leary | Overall ExperienceThe staff was always wonderful every time we talked to them. Renting the unit and also closing out our contract went very smoothly. I highly recommend!
Pamela Josifek | Overall ExperienceOur Purdue student needed a place to store his things near campus for a month, along with a trailer to bring more things from home. UHaul filled both needs! The staff at the office was friendly and helpful when renting a storage unit. We rented a trailer at home and returned it at the U Haul location in West Lafayette - the day we emptied the unit and returned the trailer, they were expecting another 15-25 returns! But despite being overwhelmed with customers, they were again courteous and helpful. I would recommend them.
Betsy Eyrich | Overall ExperienceFantastic experience start to finish The guy helping us initially couldn't have been nicer. Only thing that would have been very helpful would be an email a few days before our storage reservation date directly from the local U-Haul location confirming that the facility is expecting us. It is very difficult to get through to the local facility by phone and the national customer service center can only verify a reservation and has not information on local storage inventory availability. The last thing a customer wants is to show up with a reservation and not have a storage spot.
Myles Whitebloom | Overall ExperienceThe staff were wonderful and it was great experience. Very clean
Scott Herman | Overall ExperienceI have received a pro-rien 4 times while providing my credit card information. And I was never able to get hold of the U-haul shop over the phone. It was an extremely annoying and irritating experience.
BYOUNGCHUL KIM | Overall ExperienceLove that I got a month free with the rental trucks. That really will make me choose uhaul again! That was so awesome. Even though this location didn't have the units I must wanted available, they were helpful with finding me an alternative.
Kelly LeMaire | Overall ExperienceThe East side door is not opening from inside. That service is not available. Thanks
Aloke Bera | Overall ExperienceThe U-haul self-storage, climate controlled facilities are very nice and very clean! The rates are reasonable and I love that each unit has a personal alarm. I would highly recommend this space for short-term or long-term storage. The only negative is that the map says that the loading/unloading dock is covered, however it is not, and since I had to move in the rain (thankfully light) it was a bit of a pain. That being said I still give this place 5 stars!
Maya Luster | First ImpressionsDave Butcher runs a tight ship and friendly service!
Sarah Hemmer | Overall ExperienceGreat experience. Only wish there were more temperature controlled units available
Kelly LeMaire | First ImpressionsSome minor trash from prior renter in unit
ronald kerby | Overall ExperienceWe had problems with the doors at first and then when moving out we found a lot of our stuff what was in the back and on top we’re wet. I am hoping I don’t have anything ruined but if so I’ll just live with it.
Katherine Simmons | Overall ExperienceGreat facility and great customer service. Dave is great to Work with every time we go in.
wanda owen | First ImpressionsFantastic experience. Very helpful staff.
craig sweet | Overall ExperienceMy overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!
Alfreda White | Overall ExperienceCustomer service was outstanding, very helpful.
Nathaniel Bradbury | Overall ExperienceThe facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.
MORRIS DUBOSE | Overall ExperienceFor my 1st
Denise Carter | First ImpressionsIt was a fantastic experience!
Olasubomi Olaitan | Overall ExperienceAccess hours are limited and didn’t always work for my schedules
Adrianna Justice | Overall ExperienceSecond year renting from this location. Excellent and great location close to Purdue.
Lisa Grimm | Overall ExperienceThe staff member who helped us was excellent: well-trained, helpful, courteous, and efficient. The only downside of this facility is that you have to pay extra to use the storage facility after hours. When I booked the reservation, I didn't receive this information, and it would have been nice to know so I could have compared apples to apples when choosing a storage facility.
catherine foley | First ImpressionsThe u haul location in West Lafayette is Very convenient, clean, secure, accessible to Purdue University, hassle free and reliable. It all depends on how you value what you store away. As an out of state student, I need a place like this every summer and I have returned every summer to store my stuff before going home.
Yemi Gebmiye etta | Overall ExperienceGreat experience!
Anthony Arado | Overall ExperienceWanted an indoor temperature controlled unit. We retrieved our items on a 90° day. Indoors was very cool and clean. Our items were hardly even dusty after 4 months in storage. Would definitely use again if needed.
Janine Abramson | Overall ExperienceI wish I could have accessed later at night, but I was not charged for the last month since I removed all belongings 2 days after I was charged, which was excellent customer service on Dave Butcher's behalf. I'll likely be back and recommend the facility. Thanks!
Mitchell Kamp | Overall ExperienceExcellent customer service.
David Teeter | Overall Experienceclean and very friendly.
edward kanya | Overall ExperienceMy specific unit was not very clean. Trash and straps had been left by previous occupant. Everything else was fantastic.
Hannah Winstone | First ImpressionsI had a storage locker at U- Haul Storage for 4 years while I was working overseas. The facility is very secure and very clean. We recently rented a U-Haul, and with the help of A-1 Packaging, moved the contents of the locker to S.C. Great teamwork between A-1 and U-Haul!!
Anne Bowker | Overall ExperienceI showed up and they said they didn’t have a unit for me even though I had a reservation set for over a month. They only had one unit open larger than mine and would not price match for me. I ended up taking that unit which means I took someone else’s reserved unit.
Katie Scott | First ImpressionsThis is a great facility. Always clean, organized, and secure.
Frank Hernandez | Overall ExperienceOn one particular occasion, I used the uhaul restroom provided. At this time, I noticed a planter with artificial flowers on the floor in the corner with a clean roll of necessary toilet paper. As I reached down for the roll, the artificial flowers fell out of the planter. I saw something glossy in the bottom of the planter. It was a used crack pipe! After finishing in the bathroom, I and my fiancé showed the pipe to the uhaul rep on duty. The rep said he would throw it away. Contacting the actual uhaul store was quite difficult.
Diane hocking | Overall ExperienceKept my stuff safe and dry, what else can you ask for
Jesse Nichols | Overall ExperienceVery nice and clean, nice representatives
Kim Leathers | First ImpressionsHaving complimentary carts was super helpful! It was very appreciated after a day of moving furniture out of a 3rd floor apartment.
Leann Demorest | First ImpressionsThe crew allowed me time to chase down a bad ground wire. Then they suggested I check the trailering fuse of which there was not one. The manager gave me one from his personal parts. They made the entire experience easy. They also removed an enormous amount of the stress one may feel when doing an out-of-state move alone. They should be be recognized for their effort and professionalism that often non-existsent in today's service sector. I applaud them. They are the benchmark to which everyone sould aspire. Thanks to the entire U-Hual Team. Dan S.
Daniel Stahl | First ImpressionsDavid, the manager at the West Lafayette location was great to work with.
Kim Hesler | Overall ExperienceWe had an interior space and had no issues. The common areas, like entry and hallways, were always clean and well lit.
Donna Beering | Overall ExperienceGreat facility, just didn’t have a unit big enough for me
Loren Regier | Overall ExperienceStaff was very helpful and friendly. Quick check in and they answered all my questions. Competitive rates and close to the university. So far very pleased with my experience.
Laura Musso | First ImpressionsMy reservation was lost so I switched companies. You have sent me 14 emails in the passed 3 days asking me to rate my experience. Stop spamming me.
Alexander Terry | First ImpressionsMy reservation was lost so I switched companies. You have sent me 14 emails in the past 3 days asking me to rate my experience. Stop spamming me.
Alexander Terry | Overall ExperienceTo God be the glory; everything worked out. It would be nice to know that 10 footers don't have ramps. Yet, it was a pleasant surprise to find out that the first month is rent free.
Chris King | First ImpressionsEveryone was helpful and it was easy to find!
Samuel Siwy | First ImpressionsGreat location for the Purdue student. Close to campus and safe.
edward kanya | First ImpressionsExcellent service
madeleine hoffman | First ImpressionsThe only problem with my move-in was the rain. Good customer service and easy to access.
Annie Johnson | First ImpressionsKeep up !!!
SATYA PAT | First Impressionseasy to check in, unit easily accessible, and secure. no issues
John Pierce | First ImpressionsHad to sweep out the unit. Lots of leaf debris and some spider webs as would be expected for a drive up unit. Pallets and rodent trap were placed in the unit as standard, but the pallets were dirty and I was concerned about potential for bugs in them. When I moved them, spiders crawled out. I covered them with tarp and set them to the side which took up space. Pallets should be offered but not automatically placed. Timing prevented me from asking for removal.
Lori Wellman | First ImpressionsNeed overhead lights installed. There is a light but when I ask for a light bulb I was told none of the units could be lit I would need to use my car headlights. Slide on door very hard to open. Gates are out of commission often for weeks. There is a truck tire placed against a unit need E3 for 2 weeks not removed.
Connie Stemick | Overall ExperienceThe entire UHaul Computer system was down when I went to get my storage unit. The manager, Dave handled the entire situation with ease. I would recommend this location for your UHaul needs.
Kim Hesler | First ImpressionsChase is very helpful. Very personable and kind.
Dee Ellen Gibson | First ImpressionsI asked for the lock-latch on my storage unit to be fixed. The local staff said the would have their "guy" come out and fix it. I came back to remove my property over a month later, and the unit was still not secure, as the latch was broken, thus the lock I purchased from U-Haul was useless.
Nicholas Cummock | Overall ExperienceAlways a pleasure
Heather McGlaughlin | Overall ExperienceThank you!
lora marie williams | Overall ExperienceI'm very happy with the unit and my experience so far. One odd thing is the online reservation indicated if I booked immediately online a lock would be included free (and in the unit when I arrived.) It was not. I asked inside the office and the person at the desk told me that a lock was not included. Not a big deal but seems to be some confusion or miscommunication between the online process and the WL location. Thanks.
Phyllis Veach | Online Move InI really appreciate the follow up from the team. Thank you
Yemi Gebmiye etta | Overall Experiencelack of lighting in the unit and 24 hour access (unless you pay more) are not "customer friendly".
Gary Lehman | Overall ExperienceThe staff was really kind and provided very good services.
Eunseon Yu | Overall ExperienceWe have rent several summers from this location and been very pleased both times. The facility is clean and staff really helpful.
Alexandra Sichterman | Overall ExperienceWe've used this U-Haul location ever summer to store my daughters belongings and have been very pleased! Easy booking, via phone since we are out of state, and storage units have been clean and easily accessible.
Ashley Green | Overall ExperienceThe U-Haul storage units were very clean and well maintained. The security provided confidence that personal belongings were very secure. Lots of dolly’s available for moving items. Great first time storage experience.
Ron Laposa | Overall ExperienceThis was our first self-storage experience and it was outstanding. We had to move quickly at the beginning of the pandemic and Uhaul came to the rescue. Staff was extremely helpful. Very clean and convenient storage for a reasonable price. We will be back next year.
Jill Dlott | Overall ExperienceMy first interaction with UHAUL (after it bought out the storage company) was a threatening letter which stated that they were going to sell everything in my storage locker immediately - because my credit card number had changed and the automatic payment did not go through. More recently, when it was time to move out, I showed up at my locker one evening to find a second lock installed, with a note to go by the office to get the key for it. The office was already closed, so I could not access my things. I had not been notified that a new lock had been installed. Both my first and last interactions with this company were decidedly negative. I will never rent from UHAUL again if I can avoid it.
ELINA RICHARDS | Overall ExperienceWould prefer to be able to talk directly to the location instead of having to go through a call center
Marcia MARLOW | Overall ExperienceNot sure why I get charged an extra $10 for 24 hour access. I paid it and happy for it, but not sure why the extra charge. Overall it’s been a good experience. Decent price and up front prices.
Gary Barker | First ImpressionsThe staff was professional, friendly and very helpful.
Kim Henagan | First ImpressionsI'd love to see a returning customer discount since we store our daughters things at this location each summer while she is a student at Purdue. I greatly appreciate the free month free with all the COVID 19; things moved a lot faster for us and we will be renting longer.
Ashley Green | First ImpressionsCustomer service agent at desk was great.
Brian Eller | First ImpressionsEasy process to get a storage unit. General Manager gave excellent service.
madeleine hoffman | First Impressions100% outstanding. Could not possibly have been a better experience. Thanks!
Craig Thompson | Overall ExperienceI am in Los Angeles and I call to assist my college aged daughter- they are very helpful to both of us. I have peace of mind.
renee mendoza | Overall ExperienceVery helpful staff. Move in was quick and easy.
Jenna Amani | First ImpressionsMeh.
Kathryn Reeves | First ImpressionsQuick, easy, well explained and fair pricing. Super convenient access. Very clean.
Craig Thompson | First ImpressionsThe facility worked well for our needs.
fran feinberg | Overall ExperienceI did not appreciate the “nominal rate increase” of more than 10% a few months in. One of the gates was frequently broken, saying it had been “tampered with”. Other times a gate was stuck open.
Andrea Flanagan | Overall ExperienceFine facility. Access a bit limited by lack of parking space for loading, unloading.
ron stahlschmidt | Overall ExperienceBusiest moving day in west Lafayette and they only had 2 people working. Very slow moving. Parking lot was a nightmare with no one to direct folks. Much improvement needed.
Julie Mulhollan | Overall ExperienceThis is a great facility and will use it again if the need arises!
Harriet Behm | Overall ExperienceAwesome easy experience
Gregg Swentor | Overall ExperienceOwner was very professional and got me signed up in just a few minutes
Paul Stoinoff | First ImpressionsGiven wrong information from two different people regarding promotions. Rat poop all over futon and mattress when we picked it up out of your storage. Had to be thrown away !!
Carolyn Mako | Overall ExperienceSomeone took my account off of automatic payment, making me pay a late fee. We resolved the issue, got confirmation the late fee would be removed, and then were still charged. Now no one will answer.
Jessica Slavick | Overall ExperienceThanks for making process so friendly and easy.
Sandra Munoz | Overall ExperienceGreat team
LOU IANNAMORELLI | Overall ExperienceThe UHaul store was super helpful. The online customer service was not as I tried but could never get through even holding over 30-40 minutes 3 separate times. I would rather have dealt with the store
Janet SICHTERMAN | Overall ExperienceVery well maintained facility. The staff is very friendly.
Prasad Talwalkar | Overall ExperienceI used the facility for three months and canceled it was easy to cancel everything everything went well even though I did not use the facility everything went well anyway
Bonnie Combs | Overall ExperienceI am still waiting for a refund on the account. I closed the account and you had already taken payment out. Who is going to call? It has been over 1 month! My number is 765-404-2726
LISA BOLINGER | Overall ExperienceThe staff at the location was friendly and helpful. The 800 # staff mislead me on the size of my unit, and my stuff didn't fit. I was forced to buy a second unit, bait and switch. They were overbooked
kristen namanny | First ImpressionsThis Gentleman had a great attitude... He also explained everything needed in our transaction... I felt comfortable doing business with U-Haul... Thank you!!!
Craig Jackson | First ImpressionsI suppose get first month free rental but I don’t get it.
Somphop Permsukkunakorn | First ImpressionsVery smooth and easy. On-line website very good.
Robert Cima | First ImpressionsExcellent customer service, very friendly.
JAMES LEACH | First ImpressionsExcellent, very clean indoor storage unit! Great service and rates!
Carim Castro | First ImpressionsHorrible attitude when dealing with an unforeseen problem. Did not tell us how to check in AND locker was mislabeled then acted like we were exasperating THEM and wasted THEIR time. Disappointing.
Siwakorn Vongluekiat | First ImpressionsVery pleased with everything!
Tatiana Draper | Overall ExperiencePrice is good. The call center & confirmation email are almost useless. The Unit # and the lock I needed should have been in the email. Feedback space is too limited. You don't really care!
paul runnels | First ImpressionsThe U-Haul staff was very pleasant, knowledgeable and friendly. The facility was very clean, well light and secure. Thank you for everything
City of West Lafayette | Overall ExperienceExcellent staff and quick service! They were very nice and friendly and I recommend them to everyone.
Paul Hewitt | First Impressions.
Nathan Jones | Overall ExperienceThanks for the patience with my father and I. I know this situation was exhausting for y'all. We appreciate your willingness to keep our stuff in good hands. I will definitely use again and recommend.
Norris Watkins | Overall ExperienceGreat staff. And location
ADRIANNA WELLMAN | ReservationGreat service
JEFF PORTMAN | Overall ExperienceVery helpful in the whole process. Even did their best to try and expedite the breaking of my lock when we lost the key.
Clarke Wilson | Overall ExperienceFriendly and knowledgeable staff. Flexible arrangement with locks and insurance. Suggest securing vacated units. The door was left up on one of mine and rainwater left floor wet when I went to load.
Barbara Colson | ReservationThe team was always helpful!
Sue Odonovan | Overall ExperienceThere needs to be a sign on the property to tell people where the office is . I was a long time renter and had no idea where the office was . I live out of town . I tried to call during the hours .
JULIANN GLADDEN | Overall ExperienceThanks!
Victoria Richards | Overall ExperienceGreat service.
Breeah Carey | Overall ExperienceNeed more staff in the office
stephanie johnson | Overall ExperienceYour $15 late charge is excessive especially percentage wise for a $59 unit that was 2 days late.
Barbara and Melissa Brown | Overall Experiencegood
Sangpil Kim | Overall ExperienceStaff at Uhaul were always very helpful when I called from out of state. Took care of any requests I had.
David Long | Overall ExperienceWe will be back next summer
laura omholt | Overall ExperienceThere were times when I needed access but couldn’t get in.
Gloria Kalhust | Overall ExperienceExcellent service, no complaints! Simple and easy
Jack Havey | Overall ExperienceEnd to end, a great experience and value!
Nicholas Foussianes | Overall ExperienceGreat experience. From checkin to check out. I recommend it.
Thaddeus Duchnowski | Overall ExperienceOverall a great experience. One area of improvement is how to improve traffic patterns as you enter and leave the facility. Uhail trucks were parked in areas where entering and leaving was diffucult.
Mercedes Motzer | Overall ExperienceI am really satisfied with U-haul storage service.
Jieyu Shi | Overall Experiencevery efficient and accommodating location and staff thank you!
Kathy Klindera | Overall ExperienceJust annoying how you’d plug your code into one of the terminals and it’d still yell at you when you opened your door. Why are there three??
Gordon read | Overall ExperienceI have a very positive experience with this location.
Denise Arney | Overall ExperienceThis was perfect place to store my daughter's college furniture and other supplies over the summer. Conveniently located near campus with easy access to storage unit. Will use again next summer.
TONI TUEY | Overall ExperienceThis was exactly what we needed, and everyone was very helpful in making sure I had an easy move in and move out!
lynden albertine | Overall ExperienceVery pleased with my experience at the West Lafayette facility & I would definitely recommend this location to anybody with moving or storage needs!
Dirk Rivera | Overall ExperienceIncredible, convenient, easy
Mellany Wynne | Overall ExperienceThank you for being professional and polite. Thank you for your speedy response to our problem and correcting it... Awesome managers and staff....
irma henderson | ReservationI reserved a storage units 3 months ago but the officer there told me that there is no unit left when I came to there. The system is in big problem.
Chuyu Hu | ReservationThank you
susan pastor | Overall ExperienceGood guy, tell me a way to storage my staff
ZHENWEN XIN | ReservationWe had trouble initially trying to access our storage unit but your representative (Chase) fixed the problem promptly. No worries. We will be back. Thank you.
Micheal Wells | ReservationHelpful staff, spotless facility, convenient access
rob schrumpf | Overall ExperienceThanks
alsayyed aburashed | Overall ExperienceStaff were somewhat friendly - but seemed less than happy with the job they were doing.
margaret mihalko | Overall ExperienceVery satisfied with my experience at U-Haul storage facility in West Lafayette, IN.
GUY JOHNSON | Overall ExperienceWe rented for 4 years and were always satisfied.
JOHN WITUCKI | Overall Experience