Customer Reviews for U-Haul Moving & Storage of West Lafayette

6,506 reviews

1090 Sagamore Pkwy W   West Lafayette, IN 47906
(Hwy 52 & 231)

(765) 463-9502

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(765) 463-9502

1090 Sagamore Pkwy W
West Lafayette, IN 47906
(Hwy 52 & 231)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juanita Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree Nelson 
Rating:
5.0

Customer did not leave a comment.

Megan Mickle 
Rating:
5.0

Customer did not leave a comment.

Tim Stevens 
Rating:
5.0

Customer did not leave a comment.

David Petritz 
Rating:
5.0

Customer did not leave a comment.

Ramin Ansari 
Rating:
5.0

Customer did not leave a comment.

Carrie Smith 
Rating:
5.0

Customer did not leave a comment.

Sean Moroney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Jolley 
Rating:
5.0

Website is lacking, but customer service is fantastic!

Bryan Gray 
Rating:
5.0

Customer did not leave a comment.

frederic dudley  |  First Impressions 
Rating:
3.0

Location was fine but the website listing of the truck was misleading. A 15-ft truck is only 15-ft long at the very top. I was expecting the main portion of the box to be 15-ft long. The website gave no other dimensions except to call it a 15-ft truck. So moving my 14-ft long items was a challenge

Gregory Talbert 
Rating:
1.0

took 6 hours to install and wire a hitch, left the back a mess and half my trim clips were exposed! had to take the trim back out to reseat the clips myself! what a joke! DO NOT RECCOMEND

nathan novack 
Rating:
5.0

Gentleman who checked us in was very friendly and and helpful.

William Jolley 
Rating:
5.0

Customer did not leave a comment.

William Jolley 
Rating:
5.0

Customer did not leave a comment.

Nya Mister 
Rating:
5.0

Customer did not leave a comment.

Phyllis Veach 
Rating:
5.0

I've used this location several times and the customer service is outstanding they make sure you have everything you need and explain things throughly.

MARVIN SENIOR 
Rating:
5.0

Customer did not leave a comment.

Ernest Thompson 
Rating:
4.0

Customer did not leave a comment.

keavens jean 
Rating:
5.0

I really enjoy renting with you guys I appreciate you n the good looking vans you provide...

Desiree Nelson 
Rating:
5.0

This is a great location.

Pete Joines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Johnson 
Rating:
5.0

Customer did not leave a comment.

Jerry Henderson  |  First Impressions 
Rating:
5.0

Kind, quick and attentive- great experience!

Oliva Streube 
Rating:
5.0

Smooth drop off, very quick

Jeffrey Prater 
Rating:
5.0

Customer did not leave a comment.

Patrick Abrahamson 
Rating:
5.0

Customer did not leave a comment.

MARTA VILANOVA LOPEZ 
Rating:
1.0

I recently terminated my storage Unit, because we did not need it anymore. Apparently you pay for a month no matter what even if you leave a week later. They said they do not make any exceptions at all and wont prorate. As someone who has given Uhaul thousands of dollars over the years, i'm pretty disappointed. We will start to look at other rentals in the future Instead of going straight to u haul. I have always considered uhaul to be the best , but now that I see where I stand as a customer, I will look elsewhere and only use u haul as a last resort. The manager was supposed to call me As I created a complaintthrough the corporate Number, However I never received a call. I wouldn't be surprised if I received a call shortly after this post. I think the people are friendly, That doesn't matter if you're really just ripping off the customer.

ZACHARY HANN  |  Overall Experience 
Rating:
5.0

Everything was great

Joseph Doedtman 
Rating:
5.0

Customer did not leave a comment.

Emily Davis-Meadge 
Rating:
4.0

The trailer was old. The tie down openings were too small to accept the ratchet straps that I had purchased from U-Haul on my previous rental, so I had to go out and purchase clothes line. One of the two bags of pads contained wet pads, which complicated packing.

Jeff Mayer 
Rating:
5.0

The customer service was excellent. The truck was ready and clean for the scheduled reservation pickup time. Good job, U-Haul, for a job well done. Also, the store for check in was in very good condition, clean and organized the way a store should be. I do not like a dirty and cluttered store. Our check-out person recommended some bubble wrap and a few more boxes of which I purchased for a fair price. The move was completed in a timely manner thanks to U-Hall. The only complaint is now having a sore back!!! Thanks again, DR. BOB

DR ROBERT THAYER 
Rating:
5.0

Customer did not leave a comment.

Julie Guzek 
Rating:
5.0

Customer did not leave a comment.

Keivan Shalileh 
Rating:
5.0

TPMS light was on on my 10’ Van. Not a big deal but definitely would’ve liked to actually check the odometer before and after the trip. Other than that, great people, smooth operation, and very easy process. Thanks!

Jeff Chamberlin 
Rating:
5.0

The return check in is difficult. The instructions are not great. I was supposed to copy a bar code when I returned the truck. We wasted over 45 minutes trying to figure it out and had to call a UHAUL that was open to try and complete the process. Finally, we gave up and had the 24 hour UHaul notify the local office.

DR ROBERT THAYER 
Rating:
4.0

Customer did not leave a comment.

David Cutchin 
Rating:
5.0

Customer did not leave a comment.

Cameron Cooley 
Rating:
5.0

Great service

Pete Joines 
Rating:
2.0

This is the second time I’ve rented a U-Haul in 2 years and the 2nd time I’ve had issues during pick up. You guys charge a butt load of money for a resource people often have no choice but to pay for and use , for something that’s already paid for. I understand it’s a business, but for what I paid for I should have had no issues with pick up and yet again, even tho I made my reservation well in advance, at that last minute what I reserved and paid for wasn’t where it was stated that it would be. I also received no phone call as stated I would, I simply got a text saying I had to go 35 miles out of my way to get the truck in needed. Which was not gonna work for my situation.

LAURA LANG 
Rating:
5.0

This location is great

Pete Joines  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Terrence Jones 
Rating:
5.0

Allow a return within 24 hours would fit better

Alexander Octavius 
Rating:
5.0

Excellent service as always!! My appointment was actually on a different day, but the process to change it could not have been easier!! Equipment handled well and was exactly what I needed.

Errol Terry 
Rating:
5.0

Customer did not leave a comment.

David List  |  Overall Experience 
Rating:
4.0

Pull down rear door did not function properly. Had difficulty raising and lowering door . Door would stick and I had to take back with items not closed with back door

Robert Tudor 
Rating:
3.0

The trailer emergency brake fluid was empty. After completely loading the trailer, the braking mechanism was slamming the brake forward and back. On return to rental location, they were not qualifed to repair it. It was suggested that we might have to unload the trailer in 35 deg F rain, but then found out there were no additional trailers to swap to. SErvice was called and they came out and filled the brake fluid again. It was improved but not right yet. I got it to Chicago with minimal issues, and told the drop off center of the issue.

Nathan Gray 
Rating:
5.0

Nothing everything was great

Larry Radke 
Rating:
5.0

Customer did not leave a comment.

Edgar Kennedy 
Rating:
4.0

The process of disabling the alarm confused me at first since there are two alarm panels, but I've got a handle on how it works now. The man up front did his best to explain everything. Overall, very pleased with how easy it is to get in and out.

Errol Terry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brien loynes 
Rating:
5.0

All staff was extremely helpful.

Andrew Housley 
Rating:
5.0

Both employees on duty at pickup were very friendly and helpful.

Randy Schmetter 
Rating:
5.0

Customer did not leave a comment.

Cheryl Green 
Rating:
5.0

Nice job!

Greg King 
Rating:
5.0

Customer did not leave a comment.

CARLTON MADDEN 
Rating:
5.0

To be honest, I cannot think of anything. The entire process was very smooth.

Errol Terry 
Rating:
5.0

very smooth going in picking up and returning the trailer. your online tutorials were very helpful

Barry von Tobel 
Rating:
5.0

The staff was very friendly and accommodating. I described what I was moving and they helped to set me up with the perfect vehicle to do it. Thank you!

GRETEL KULUPKA 
Rating:
5.0

Dropping off a trailer there was a matter of less than a minute. Very helpful.

Vassilis Kekatos 
Rating:
5.0

Customer did not leave a comment.

Austin Maxson 
Rating:
4.0

The inside and outside of the van was dirty

Harry Soto 
Rating:
3.0

Customer did not leave a comment.

Anand Swain 
Rating:
5.0

Speedy checkin and checkout. Excellent expiation this location

Mickey Mcdaniel 
Rating:
5.0

Customer did not leave a comment.

Vrajesh Patel  |  Online Move In 
Rating:
5.0

good place

Ivan Bohannon  |  Overall Experience 
Rating:
5.0

I cannot recommend a thing to improve.

Eric Farrand 
Rating:
5.0

Customer did not leave a comment.

Sierra Kipp 
Rating:
5.0

Customer did not leave a comment.

paul wiatr 
Rating:
5.0

Customer did not leave a comment.

Breanna Tvrdy 
Rating:
5.0

Customer did not leave a comment.

J Michele Martensen 
Rating:
5.0

Customer did not leave a comment.

jason garcia 
Rating:
5.0

The two guys that helped me move were awesome!

ronald Barber 
Rating:
5.0

Customer did not leave a comment.

Adam Martin 
Rating:
5.0

Customer did not leave a comment.

g robert taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shade Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Petritz 
Rating:
5.0

Customer did not leave a comment.

Vivek Dharmangadan Sree 
Rating:
5.0

The staff at this location are friendly, respectful, professional and efficient. They also performed their tasks in a calm manner, which provided a comfortable atmosphere in the shop.

CLAYTON COLLINGS 
Rating:
3.0

It wasn't clear what to do, when the app simply wasn't working to return the truck. But the person working there was very helpful. It took a little bit of time to get to them, because there was one person and three groups of customers. So it might be good to add some stuff to this location. If it's like that a lot, anyway

Tim Hawes 
Rating:
5.0

Customer did not leave a comment.

Taylor Johnson 
Rating:
3.0

The truck was in good shape for the short move, mechanically. It was very dirty however with pine needles all over the floor (as if someone maybe moved Christmas trees in it).

David Goldberg 
Rating:
5.0

Customer did not leave a comment.

Mark Fruitt 
Rating:
5.0

Customer did not leave a comment.

ERIC COX 
Rating:
5.0

Equipment was ready when promised, staff were helpful, the process was incredibly smooth.

Bruce Venable 
Rating:
5.0

Customer did not leave a comment.

David Petritz 
Rating:
2.0

They calculate the mileage incorrect.

Wei Zhou 
Rating:
5.0

Easy hookup. Easy drop off.

PHILLIP CHEESEMAN 
Rating:
5.0

Customer did not leave a comment.

ARTHUR FREEMAN 
Rating:
5.0

Good service. Easy hookup and dropoff.

PHILLIP CHEESEMAN 
Rating:
5.0

dAVE HAS THE ANSWERS !!

ronald kerby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Maylath 
Rating:
5.0

Customer did not leave a comment.

Reid Walter 
Rating:
5.0

Everything was great from communication to final service. Thank you!

Robert Hinckley 
Rating:
4.0

Customer did not leave a comment.

SHEILA MCCOY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amnah Abdulla 
Rating:
5.0

Customer did not leave a comment.

DAVID MCKINNIS 
Rating:
5.0

Customer did not leave a comment.

Scott Seidle 
Rating:
5.0

No comment on the presentation of the vehicle.

Jim Sondgeroth 
Rating:
5.0

Customer did not leave a comment.

Joshua Solano 
Rating:
5.0

Customer did not leave a comment.

LYANNA WARE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Stone 
Rating:
3.0

Hate to tell you, but this is kind of a crazy question to ask somebody that’s never had this done before. Your first question should be is this your first time ever having a hitch installed or using a U-Haul service? Secondly questions should be asked about the understanding of the use or experience with the facility employees explaining the use to you. Another question might be were they able to answer your questions to your satisfaction?

CINDY ABEL 
Rating:
5.0

Customer did not leave a comment.

Robyn Shepherd 
Rating:
5.0

This is a excellent service.

satish Nagam 
Rating:
5.0

Customer did not leave a comment.

Joan Maris 
Rating:
5.0

Great customer service/support.

Benito Bongioanni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Warren 
Rating:
5.0

Customer did not leave a comment.

Robyn Shepherd 
Rating:
5.0

Faster in store then using online registration! I think it took 15 minutes total of check in and check out!

Kevin Moore 
Rating:
4.0

The truck was clean but in need of an exhaust. It was incredibly loud and unpleasant to drive.

Sean Schaefer 
Rating:
5.0

Customer did not leave a comment.

Frank Shiwei Feng 
Rating:
5.0

Customer did not leave a comment.

Yukihiko Amagai 
Rating:
5.0

Please make sure the passenger door is closed and the latch in the back of the truck works.

Jeannine Svetanoff 
Rating:
5.0

Customer did not leave a comment.

Jack Cavanaugh  |  Overall Experience 
Rating:
5.0

Amazing

Antoinette Jenkins 
Rating:
5.0

Customer did not leave a comment.

Greg Milligan 
Rating:
3.0

Customer did not leave a comment.

Andron Sams  |  Overall Experience 
Rating:
5.0

With the blessings of Abraham, Dave Butcher and Associates have made my experience and experience for the ages. El-Shaddai's blessings sirs, El-Shaddai's blessings.

Chris King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN CLARK  |  Overall Experience 
Rating:
5.0

Very quick,easy,friendly experience.

debra patterson  |  First Impressions 
Rating:
1.0

With the exception of the guy that closed my account out most of the staff I interacted with was intimidating and surly. The rental cost almost doubled in the last 5 years and I NEVER authorized a direct debit from my checking account but someone there took it upon themselves to access my bank account which is why I moved elsewhere.

Tony Wintz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette Jenkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS KEITH  |  Overall Experience 
Rating:
5.0

The 5x5x7 locker we rented to store my son's things from his dorm room was the perfect size. Booking the unit online was a huge plus as a parent and access was easy enough. Having rented units in other cities before, knowing that the individual unit was protected with an individualize alarm was a very reassuring bonus. If the need arises again, we would not hesitate to rent another unit from this facility.

Catherine Saumure  |  Overall Experience 
Rating:
5.0

Dave was nice and helpful. My wife and I just moved from north Dakota to West Lafayette Indiana. He gave me some good info about hunting clubs.

ZACHARY HANN  |  First Impressions 
Rating:
5.0

Nice people, nice place.

James DeGruccio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivek Tamilarasu  |  Overall Experience 
Rating:
5.0

Too much time, like half hour, looking up availability. Suggest picture layout w/open units for all to see.

john barrett  |  First Impressions 
Rating:
5.0

Great service and we'll back next year!! Super easy from start to finish

sharon bendekovic  |  Overall Experience 
Rating:
3.0

I got an email that my reservation was accepted, but when I showed up, my unit had been given to someone else. They gave me a different unit that was bigger and more expensive, and did not offer to match the agreed upon price. They gave me the first month free, which worked because I only needed it short term, but if I was planning on long term storage this would be unacceptable. I had proof that showed I had the reservation and the worker agreed.

Derek Lewandowski  |  Overall Experience 
Rating:
5.0

Process was easy and met all my needs.

Denise O'Donnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail Frank  |  Overall Experience 
Rating:
4.0

It would be great if I could access my storage room past 10pm as I had to extend my moving days past the one day I planned since it closed at 10, but I was prepared to continue moving through the night to get it all done.

Pablo Villa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHASHIKIRAN KUNIGAL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Khalani Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy Petty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Cavanaugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Silvano Parducci  |  Overall Experience 
Rating:
5.0

Best UHaul location of all the ones I have been to.

James Grube  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Anne Maga  |  Overall Experience 
Rating:
5.0

The manager and staff are always so helpful and courteous!!! We've used U-Haul for many years for storage and moving...never had a bad experience!

Tami Rosenwinkel  |  Overall Experience 
Rating:
5.0

U-haul makes it very convenient to store our college student's things over the summer, and then rent a truck to move them to his new place in the fall (because Heaven forbid he stay in the same place!).

Betsy Eyrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Munoz  |  Overall Experience 
Rating:
5.0

Thank you for providing a safe place for storage for my step-daughter's possessions while she was on summer break from Purdue. See you again next summer!!

Gesarose Corliss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Razo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Weiss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice meaux  |  Overall Experience 
Rating:
5.0

Great location and service thanks

Madhavi Chakravarty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Purcell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Topercer  |  Overall Experience 
Rating:
5.0

Great location to store our son’s furniture during the summer when he was home from Purdue. Staff was friendly and helpful.

Jennifer Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xin Zhang  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tami Trella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Sekiguchi  |  Overall Experience 
Rating:
5.0

The staff were so wonderful and welcoming.

DAWN COLON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Grover  |  Overall Experience 
Rating:
3.0

My reservation was somehow nowhere to be found despite me having a confirmation email to prove that I had made one. I had to get a different-sized unit but the staff made it right by giving me the first month free.

Derek Lewandowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stuart Hall  |  Overall Experience 
Rating:
2.0

I cancelled and went elsewhere. Friendly staff but very dirty and broken door.

jill jabaay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Gerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVAN OLIVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colt Crowson  |  First Impressions 
Rating:
5.0

Stored furniture for about 4 years and when we finally moved it out there was barely even any dust on it! Excellent storage.

Steven Fish  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy Hawkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVE SCHULTHIES  |  First Impressions 
Rating:
5.0

U-haul makes it very convenient to rent a truck or trailer and a storage unit all in one location, when moving our college student.

Betsy Eyrich  |  First Impressions 
Rating:
5.0

Purdue moving of our students was very convenient. Thanks

Angelica Luciano  |  First Impressions 
Rating:
5.0

Friendly staff, helpful with our questions, good rates for storing our son’s furniture over the summer

Jennifer Newton  |  First Impressions 
Rating:
4.0

Annoying loud alarm kept going off. Garage door wouldn’t open.

Joe Cavanaugh  |  First Impressions 
Rating:
5.0

Best U-Haul Storage facility and staff that have been to!

James Grube  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Yang  |  First Impressions 
Rating:
5.0

Super easy to reserve a storage unit. My son went the day of the reserved date, got his unit and a free lock! Super easy!

sharon bendekovic  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Trinity Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monika Manesh  |  Overall Experience 
Rating:
5.0

Always love working with this location. They are top notch!

Paul Fritz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Royer  |  Overall Experience 
Rating:
5.0

Great staff, service, and accomodations

Andron Sams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lori Hostetler  |  Overall Experience 
Rating:
5.0

Very friendly! Very easy to find!

Carol Williams  |  First Impressions 
Rating:
5.0

Staff was always informative and pleasant, never had any issues with facilities or vehicles in all the times I rented from them

maria estes-horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Busch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Veach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhize Ma  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Langkamp  |  Overall Experience 
Rating:
5.0

That was a really great experience, the manager in particular was very professional and personable

Brad Wilkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Kemp  |  Overall Experience 
Rating:
4.0

Great job,

Earl Frye Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad Wilkinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Wolford  |  Overall Experience 
Rating:
5.0

I was supposed to get a free lock with my unit and didn’t. I am sure the manager will sort it once the office opens

Jennifer Pritchett  |  Online Move In 
Rating:
5.0

Customer service was excellent

Karen Price  |  First Impressions 
Rating:
2.0

Had trouble with the truck did not ever see anyone to come and help nor fix or replace the truck. Could not get to the storage unit that was available. Made the whole trip a

Jeanette Bebe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitley Stewart  |  First Impressions 
Rating:
5.0

Dave was amazing.

Haunani McFarland  |  First Impressions 
Rating:
5.0

The staff went out of protocol to ensure I received everything I needed to make this a great experience.

debra neigeffer  |  Overall Experience 
Rating:
5.0

Great storage but i was charged twice for two months that i didn’t use after i made them aware that i was moving out the storage.

Tamalyn Whatley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Morris  |  Overall Experience 
Rating:
5.0

Ishmael manager at Lafayette, Indiana U-haul store went above and beyond to make our experience excellent. He did everything to accommodate us. He is professional and personable. We have used U-haul for moving, storage and now shipping and will continue to stay with U-haul for our moving and storage needs.

Annette Armendariz  |  Overall Experience 
Rating:
5.0

Well pleased with everything. The storage area will solve our immediate needs for storage. All of the staff have been friendly and helpful.

Jerold Borders  |  First Impressions 
Rating:
1.0

Yesterday at check in went great but today as I type this their is three locks on my 2 storage units...wird. nine are my locks and service employee has me waiting over an hour for next shift to come in. This is a horrible solution when locks were changed today on this shift

James Royer  |  First Impressions 
Rating:
5.0

Courteous and Hoosier friendly

debra neigeffer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Shade  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tami Trella  |  Overall Experience 
Rating:
5.0

We use this self-torage for my daughter and friends Purdue dorm transition term. We rented it from home overseas without any problem. Very friendly web page and process. Moving in and out was easy for the kids. We'll definetively use it next time.

Roberto Luciano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher and Lauren Barton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Hacker  |  Overall Experience 
Rating:
2.0

The staff was not helpful and friendly.

Meggie Helmstetler  |  Overall Experience 
Rating:
4.0

Everything was great, the only thing is that the sliding door remains shut after office hours despite checking in which made moving things in and out inconvenient

Zsofia Vigh  |  Overall Experience 
Rating:
1.0

Overall difficult working with the company, also feels very transactional and exploitative

Even Abrahams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna McCaffrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junghoon Kim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Wei  |  Overall Experience 
Rating:
4.0

Multiple uhaul trailers parked in front along driveway in front of storage facility entrance during Purdue move in weekend when many people were emptying their storage units. Would have made loading/unloading easier if the dealer could have parked them elsewhere on lot. Otherwise grate experience.

Gerald Mamrol  |  Overall Experience 
Rating:
5.0

I plan to rent again next May as we were super satisfied. Is there a discount I could have being a poor college student :). Thank you so much, being from 2500 miles away the storage unit made my life easy to come back to school. Thank you again !!

Katelyn Leary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ATANU DAS  |  Overall Experience 
Rating:
5.0

The staff was always wonderful every time we talked to them. Renting the unit and also closing out our contract went very smoothly. I highly recommend!

Pamela Josifek  |  Overall Experience 
Rating:
5.0

Our Purdue student needed a place to store his things near campus for a month, along with a trailer to bring more things from home. UHaul filled both needs! The staff at the office was friendly and helpful when renting a storage unit. We rented a trailer at home and returned it at the U Haul location in West Lafayette - the day we emptied the unit and returned the trailer, they were expecting another 15-25 returns! But despite being overwhelmed with customers, they were again courteous and helpful. I would recommend them.

Betsy Eyrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harshini BudhiLakshmanan  |  Overall Experience 
Rating:
5.0

Fantastic experience start to finish The guy helping us initially couldn't have been nicer. Only thing that would have been very helpful would be an email a few days before our storage reservation date directly from the local U-Haul location confirming that the facility is expecting us. It is very difficult to get through to the local facility by phone and the national customer service center can only verify a reservation and has not information on local storage inventory availability. The last thing a customer wants is to show up with a reservation and not have a storage spot.

Myles Whitebloom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachana Desai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ursula razo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karthik Mayya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chinyere Crutcher  |  Overall Experience 
Rating:
5.0

The staff were wonderful and it was great experience. Very clean

Scott Herman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN WYKOFF  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mathew Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Meadors  |  First Impressions 
Rating:
3.0

I have received a pro-rien 4 times while providing my credit card information. And I was never able to get hold of the U-haul shop over the phone. It was an extremely annoying and irritating experience.

BYOUNGCHUL KIM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hays  |  Overall Experience 
Rating:
5.0

Love that I got a month free with the rental trucks. That really will make me choose uhaul again! That was so awesome. Even though this location didn't have the units I must wanted available, they were helpful with finding me an alternative.

Kelly LeMaire  |  Overall Experience 
Rating:
4.0

The East side door is not opening from inside. That service is not available. Thanks

Aloke Bera  |  Overall Experience 
Rating:
5.0

The U-haul self-storage, climate controlled facilities are very nice and very clean! The rates are reasonable and I love that each unit has a personal alarm. I would highly recommend this space for short-term or long-term storage. The only negative is that the map says that the loading/unloading dock is covered, however it is not, and since I had to move in the rain (thankfully light) it was a bit of a pain. That being said I still give this place 5 stars!

Maya Luster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sebastian Calderon Cazorla  |  First Impressions 
Rating:
5.0

Dave Butcher runs a tight ship and friendly service!

Sarah Hemmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Henagan  |  Overall Experience 
Rating:
5.0

Great experience. Only wish there were more temperature controlled units available

Kelly LeMaire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt Sommer  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BRITTANY BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas King  |  First Impressions 
Rating:
4.0

Some minor trash from prior renter in unit

ronald kerby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Cavanaugh  |  First Impressions 
Rating:
2.0

We had problems with the doors at first and then when moving out we found a lot of our stuff what was in the back and on top we’re wet. I am hoping I don’t have anything ruined but if so I’ll just live with it.

Katherine Simmons  |  Overall Experience 
Rating:
5.0

Great facility and great customer service. Dave is great to Work with every time we go in.

wanda owen  |  First Impressions 
Rating:
5.0

Fantastic experience. Very helpful staff.

craig sweet  |  Overall Experience 
Rating:
5.0

My overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!

Alfreda White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iyanna Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Grimm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Sununu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Masta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Friedman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Abney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Cavanaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL STAMPLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vasileios Zikas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Macy Baxter  |  Overall Experience 
Rating:
5.0

Customer service was outstanding, very helpful.

Nathaniel Bradbury  |  Overall Experience 
Rating:
3.0

The facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.

MORRIS DUBOSE  |  Overall Experience 
Rating:
5.0

For my 1st

Denise Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Stemick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Jischke  |  First Impressions 
Rating:
5.0

It was a fantastic experience!

Olasubomi Olaitan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Plaspohl II  |  First Impressions 
Rating:
4.0

Access hours are limited and didn’t always work for my schedules

Adrianna Justice  |  Overall Experience 
Rating:
5.0

Second year renting from this location. Excellent and great location close to Purdue.

Lisa Grimm  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Fahad Alqahtani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Swentor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori Wellman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Le  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Cingolani  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pranav Sharma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Bronikowski  |  Overall Experience 
Rating:
4.0

The staff member who helped us was excellent: well-trained, helpful, courteous, and efficient. The only downside of this facility is that you have to pay extra to use the storage facility after hours. When I booked the reservation, I didn't receive this information, and it would have been nice to know so I could have compared apples to apples when choosing a storage facility.

catherine foley  |  First Impressions 
Rating:
5.0

The u haul location in West Lafayette is Very convenient, clean, secure, accessible to Purdue University, hassle free and reliable. It all depends on how you value what you store away. As an out of state student, I need a place like this every summer and I have returned every summer to store my stuff before going home.

Yemi Gebmiye etta  |  Overall Experience 
Rating:
5.0

Great experience!

Anthony Arado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia Chevez  |  Overall Experience 
Rating:
5.0

Wanted an indoor temperature controlled unit. We retrieved our items on a 90° day. Indoors was very cool and clean. Our items were hardly even dusty after 4 months in storage. Would definitely use again if needed.

Janine Abramson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine O'Brien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saumil Mainkar  |  Overall Experience 
Rating:
4.0

I wish I could have accessed later at night, but I was not charged for the last month since I removed all belongings 2 days after I was charged, which was excellent customer service on Dave Butcher's behalf. I'll likely be back and recommend the facility. Thanks!

Mitchell Kamp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shannon hedges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Kraft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijay Muniswami  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Tessarzyk  |  Overall Experience 
Rating:
5.0

Excellent customer service.

David Teeter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eduardo Huaytan-Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Ciervo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Chrysogelos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Sarley  |  Overall Experience 
Rating:
5.0

clean and very friendly.

edward kanya  |  Overall Experience 
Rating:
4.0

My specific unit was not very clean. Trash and straps had been left by previous occupant. Everything else was fantastic.

Hannah Winstone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madelyn Lattyak  |  First Impressions 
Rating:
5.0

I had a storage locker at U- Haul Storage for 4 years while I was working overseas. The facility is very secure and very clean. We recently rented a U-Haul, and with the help of A-1 Packaging, moved the contents of the locker to S.C. Great teamwork between A-1 and U-Haul!!

Anne Bowker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KHALIF ABDO-BAARI  |  Overall Experience 
Rating:
2.0

I showed up and they said they didn’t have a unit for me even though I had a reservation set for over a month. They only had one unit open larger than mine and would not price match for me. I ended up taking that unit which means I took someone else’s reserved unit.

Katie Scott  |  First Impressions 
Rating:
5.0

This is a great facility. Always clean, organized, and secure.

Frank Hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER GIRARD  |  Overall Experience 
Rating:
4.0

On one particular occasion, I used the uhaul restroom provided. At this time, I noticed a planter with artificial flowers on the floor in the corner with a clean roll of necessary toilet paper. As I reached down for the roll, the artificial flowers fell out of the planter. I saw something glossy in the bottom of the planter. It was a used crack pipe! After finishing in the bathroom, I and my fiancé showed the pipe to the uhaul rep on duty. The rep said he would throw it away. Contacting the actual uhaul store was quite difficult.

Diane hocking  |  Overall Experience 
Rating:
5.0

Kept my stuff safe and dry, what else can you ask for

Jesse Nichols  |  Overall Experience 
Rating:
5.0

Very nice and clean, nice representatives

Kim Leathers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Miller  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daniel Stahl  |  Overall Experience 
Rating:
5.0

Having complimentary carts was super helpful! It was very appreciated after a day of moving furniture out of a 3rd floor apartment.

Leann Demorest  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Ritter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Abney  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shannon hedges  |  First Impressions 
Rating:
5.0

The crew allowed me time to chase down a bad ground wire. Then they suggested I check the trailering fuse of which there was not one. The manager gave me one from his personal parts. They made the entire experience easy. They also removed an enormous amount of the stress one may feel when doing an out-of-state move alone. They should be be recognized for their effort and professionalism that often non-existsent in today's service sector. I applaud them. They are the benchmark to which everyone sould aspire. Thanks to the entire U-Hual Team. Dan S.

Daniel Stahl  |  First Impressions 
Rating:
5.0

David, the manager at the West Lafayette location was great to work with.

Kim Hesler  |  Overall Experience 
Rating:
5.0

We had an interior space and had no issues. The common areas, like entry and hallways, were always clean and well lit.

Donna Beering  |  Overall Experience 
Rating:
4.0

Great facility, just didn’t have a unit big enough for me

Loren Regier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niklas Jobst  |  Online Move In 
Rating:
5.0

Staff was very helpful and friendly. Quick check in and they answered all my questions. Competitive rates and close to the university. So far very pleased with my experience.

Laura Musso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICE DEMMING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Dils  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda moustafa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Ciervo  |  First Impressions 
Rating:
1.0

My reservation was lost so I switched companies. You have sent me 14 emails in the passed 3 days asking me to rate my experience. Stop spamming me.

Alexander Terry  |  First Impressions 
Rating:
1.0

My reservation was lost so I switched companies. You have sent me 14 emails in the past 3 days asking me to rate my experience. Stop spamming me.

Alexander Terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saumil Mainkar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francene Sciortino  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Fuller  |  First Impressions 
Rating:
4.0

To God be the glory; everything worked out. It would be nice to know that 10 footers don't have ramps. Yet, it was a pleasant surprise to find out that the first month is rent free.

Chris King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia Brandt  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jifeng Zhang  |  First Impressions 
Rating:
5.0

Everyone was helpful and it was easy to find!

Samuel Siwy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Raggio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivek Talapaneni  |  First Impressions 
Rating:
5.0

Great location for the Purdue student. Close to campus and safe.

edward kanya  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesse Nichols  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Gomez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Susan Bronikowski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jake Marr  |  First Impressions 
Rating:
5.0

Excellent service

madeleine hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Henagan  |  First Impressions 
Rating:
5.0

The only problem with my move-in was the rain. Good customer service and easy to access.

Annie Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pranav Sharma  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas Chrysogelos  |  First Impressions 
Rating:
5.0

Keep up !!!

SATYA PAT  |  First Impressions 
Rating:
5.0

easy to check in, unit easily accessible, and secure. no issues

John Pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Kaldahl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Grimm  |  First Impressions 
Rating:
3.0

Had to sweep out the unit. Lots of leaf debris and some spider webs as would be expected for a drive up unit. Pallets and rodent trap were placed in the unit as standard, but the pallets were dirty and I was concerned about potential for bugs in them. When I moved them, spiders crawled out. I covered them with tarp and set them to the side which took up space. Pallets should be offered but not automatically placed. Timing prevented me from asking for removal.

Lori Wellman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny Faberlle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Artalejo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia Chevez  |  First Impressions 
Rating:
3.0

Need overhead lights installed. There is a light but when I ask for a light bulb I was told none of the units could be lit I would need to use my car headlights. Slide on door very hard to open. Gates are out of commission often for weeks. There is a truck tire placed against a unit need E3 for 2 weeks not removed.

Connie Stemick  |  Overall Experience 
Rating:
5.0

The entire UHaul Computer system was down when I went to get my storage unit. The manager, Dave handled the entire situation with ease. I would recommend this location for your UHaul needs.

Kim Hesler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel sherrod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen Francis  |  First Impressions 
Rating:
4.0

Chase is very helpful. Very personable and kind.

Dee Ellen Gibson  |  First Impressions 
Rating:
3.0

I asked for the lock-latch on my storage unit to be fixed. The local staff said the would have their "guy" come out and fix it. I came back to remove my property over a month later, and the unit was still not secure, as the latch was broken, thus the lock I purchased from U-Haul was useless.

Nicholas Cummock  |  Overall Experience 
Rating:
5.0

Always a pleasure

Heather McGlaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Sochia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura omholt  |  Overall Experience 
Rating:
5.0

Thank you!

lora marie williams  |  Overall Experience 
Rating:
5.0

I'm very happy with the unit and my experience so far. One odd thing is the online reservation indicated if I booked immediately online a lock would be included free (and in the unit when I arrived.) It was not. I asked inside the office and the person at the desk told me that a lock was not included. Not a big deal but seems to be some confusion or miscommunication between the online process and the WL location. Thanks.

Phyllis Veach  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

pete merten  |  Overall Experience 
Rating:
5.0

I really appreciate the follow up from the team. Thank you

Yemi Gebmiye etta  |  Overall Experience 
Rating:
2.0

lack of lighting in the unit and 24 hour access (unless you pay more) are not "customer friendly".

Gary Lehman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawna garrett  |  Overall Experience 
Rating:
5.0

The staff was really kind and provided very good services.

Eunseon Yu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Spaulding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Henagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron stahlschmidt  |  Overall Experience 
Rating:
5.0

We have rent several summers from this location and been very pleased both times. The facility is clean and staff really helpful.

Alexandra Sichterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Eller  |  Overall Experience 
Rating:
5.0

We've used this U-Haul location ever summer to store my daughters belongings and have been very pleased! Easy booking, via phone since we are out of state, and storage units have been clean and easily accessible.

Ashley Green  |  Overall Experience 
Rating:
5.0

The U-Haul storage units were very clean and well maintained. The security provided confidence that personal belongings were very secure. Lots of dolly’s available for moving items. Great first time storage experience.

Ron Laposa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Stone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Figueroa-Nelson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken Courtney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeonghyun Oh  |  Overall Experience 
Rating:
5.0

This was our first self-storage experience and it was outstanding. We had to move quickly at the beginning of the pandemic and Uhaul came to the rescue. Staff was extremely helpful. Very clean and convenient storage for a reasonable price. We will be back next year.

Jill Dlott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Siqi Guo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan Baker  |  First Impressions 
Rating:
2.0

My first interaction with UHAUL (after it bought out the storage company) was a threatening letter which stated that they were going to sell everything in my storage locker immediately - because my credit card number had changed and the automatic payment did not go through. More recently, when it was time to move out, I showed up at my locker one evening to find a second lock installed, with a note to go by the office to get the key for it. The office was already closed, so I could not access my things. I had not been notified that a new lock had been installed. Both my first and last interactions with this company were decidedly negative. I will never rent from UHAUL again if I can avoid it.

ELINA RICHARDS  |  Overall Experience 
Rating:
4.0

Would prefer to be able to talk directly to the location instead of having to go through a call center

Marcia MARLOW  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dirk Rivera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kenmarae rapier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saumil Mainkar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gabby Nakayama  |  First Impressions 
Rating:
4.0

Not sure why I get charged an extra $10 for 24 hour access. I paid it and happy for it, but not sure why the extra charge. Overall it’s been a good experience. Decent price and up front prices.

Gary Barker  |  First Impressions 
Rating:
5.0

The staff was professional, friendly and very helpful.

Kim Henagan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Whitton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Mayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Keenan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margo Funkhouser  |  First Impressions 
Rating:
5.0

I'd love to see a returning customer discount since we store our daughters things at this location each summer while she is a student at Purdue. I greatly appreciate the free month free with all the COVID 19; things moved a lot faster for us and we will be renting longer.

Ashley Green  |  First Impressions 
Rating:
5.0

Customer service agent at desk was great.

Brian Eller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron stahlschmidt  |  First Impressions 
Rating:
5.0

Easy process to get a storage unit. General Manager gave excellent service.

madeleine hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winnie Li  |  First Impressions 
Rating:
5.0

100% outstanding. Could not possibly have been a better experience. Thanks!

Craig Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Scholer  |  First Impressions 
Rating:
5.0

I am in Los Angeles and I call to assist my college aged daughter- they are very helpful to both of us. I have peace of mind.

renee mendoza  |  Overall Experience 
Rating:
5.0

Very helpful staff. Move in was quick and easy.

Jenna Amani  |  First Impressions 
Rating:
3.0

Meh.

Kathryn Reeves  |  First Impressions 
Rating:
5.0

Quick, easy, well explained and fair pricing. Super convenient access. Very clean.

Craig Thompson  |  First Impressions 
Rating:
5.0

The facility worked well for our needs.

fran feinberg  |  Overall Experience 
Rating:
3.0

I did not appreciate the “nominal rate increase” of more than 10% a few months in. One of the gates was frequently broken, saying it had been “tampered with”. Other times a gate was stuck open.

Andrea Flanagan  |  Overall Experience 
Rating:
5.0

Fine facility. Access a bit limited by lack of parking space for loading, unloading.

ron stahlschmidt  |  Overall Experience 
Rating:
3.0

Busiest moving day in west Lafayette and they only had 2 people working. Very slow moving. Parking lot was a nightmare with no one to direct folks. Much improvement needed.

Julie Mulhollan  |  Overall Experience 
Rating:
5.0

This is a great facility and will use it again if the need arises!

Harriet Behm  |  Overall Experience 
Rating:
5.0

Awesome easy experience

Gregg Swentor  |  Overall Experience 
Rating:
5.0

Owner was very professional and got me signed up in just a few minutes

Paul Stoinoff  |  First Impressions 
Rating:
2.0

Given wrong information from two different people regarding promotions. Rat poop all over futon and mattress when we picked it up out of your storage. Had to be thrown away !!

Carolyn Mako  |  Overall Experience 
Rating:
3.0

Someone took my account off of automatic payment, making me pay a late fee. We resolved the issue, got confirmation the late fee would be removed, and then were still charged. Now no one will answer.

Jessica Slavick  |  Overall Experience 
Rating:
5.0

Thanks for making process so friendly and easy.

Sandra Munoz  |  Overall Experience 
Rating:
5.0

Great team

LOU IANNAMORELLI  |  Overall Experience 
Rating:
5.0

The UHaul store was super helpful. The online customer service was not as I tried but could never get through even holding over 30-40 minutes 3 separate times. I would rather have dealt with the store

Janet SICHTERMAN  |  Overall Experience 
Rating:
5.0

Very well maintained facility. The staff is very friendly.

Prasad Talwalkar  |  Overall Experience 
Rating:
5.0

I used the facility for three months and canceled it was easy to cancel everything everything went well even though I did not use the facility everything went well anyway

Bonnie Combs  |  Overall Experience 
Rating:
2.0

I am still waiting for a refund on the account. I closed the account and you had already taken payment out. Who is going to call? It has been over 1 month! My number is 765-404-2726

LISA BOLINGER  |  Overall Experience 
Rating:
2.0

The staff at the location was friendly and helpful. The 800 # staff mislead me on the size of my unit, and my stuff didn't fit. I was forced to buy a second unit, bait and switch. They were overbooked

kristen namanny  |  First Impressions 
Rating:
5.0

This Gentleman had a great attitude... He also explained everything needed in our transaction... I felt comfortable doing business with U-Haul... Thank you!!!

Craig Jackson  |  First Impressions 
Rating:
1.0

I suppose get first month free rental but I don’t get it.

Somphop Permsukkunakorn  |  First Impressions 
Rating:
5.0

Very smooth and easy. On-line website very good.

Robert Cima  |  First Impressions 
Rating:
5.0

Excellent customer service, very friendly.

JAMES LEACH  |  First Impressions 
Rating:
5.0

Excellent, very clean indoor storage unit! Great service and rates!

Carim Castro  |  First Impressions 
Rating:
1.0

Horrible attitude when dealing with an unforeseen problem. Did not tell us how to check in AND locker was mislabeled then acted like we were exasperating THEM and wasted THEIR time. Disappointing.

Siwakorn Vongluekiat  |  First Impressions 
Rating:
5.0

Very pleased with everything!

Tatiana Draper  |  Overall Experience 
Rating:
3.0

Price is good. The call center & confirmation email are almost useless. The Unit # and the lock I needed should have been in the email. Feedback space is too limited. You don't really care!

paul runnels  |  First Impressions 
Rating:
5.0

The U-Haul staff was very pleasant, knowledgeable and friendly. The facility was very clean, well light and secure. Thank you for everything

City of West Lafayette  |  Overall Experience 
Rating:
5.0

Excellent staff and quick service! They were very nice and friendly and I recommend them to everyone.

Paul Hewitt  |  First Impressions 
Rating:
5.0

.

Nathan Jones  |  Overall Experience 
Rating:
5.0

Thanks for the patience with my father and I. I know this situation was exhausting for y'all. We appreciate your willingness to keep our stuff in good hands. I will definitely use again and recommend.

Norris Watkins  |  Overall Experience 
Rating:
5.0

Great staff. And location

ADRIANNA WELLMAN  |  Reservation 
Rating:
5.0

Great service

JEFF PORTMAN  |  Overall Experience 
Rating:
5.0

Very helpful in the whole process. Even did their best to try and expedite the breaking of my lock when we lost the key.

Clarke Wilson  |  Overall Experience 
Rating:
4.0

Friendly and knowledgeable staff. Flexible arrangement with locks and insurance. Suggest securing vacated units. The door was left up on one of mine and rainwater left floor wet when I went to load.

Barbara Colson  |  Reservation 
Rating:
5.0

The team was always helpful!

Sue Odonovan  |  Overall Experience 
Rating:
3.0

There needs to be a sign on the property to tell people where the office is . I was a long time renter and had no idea where the office was . I live out of town . I tried to call during the hours .

JULIANN GLADDEN  |  Overall Experience 
Rating:
5.0

Thanks!

Victoria Richards  |  Overall Experience 
Rating:
5.0

Great service.

Breeah Carey  |  Overall Experience 
Rating:
4.0

Need more staff in the office

stephanie johnson  |  Overall Experience 
Rating:
5.0

Your $15 late charge is excessive especially percentage wise for a $59 unit that was 2 days late.

Barbara and Melissa Brown  |  Overall Experience 
Rating:
5.0

good

Sangpil Kim  |  Overall Experience 
Rating:
5.0

Staff at Uhaul were always very helpful when I called from out of state. Took care of any requests I had.

David Long  |  Overall Experience 
Rating:
5.0

We will be back next summer

laura omholt  |  Overall Experience 
Rating:
4.0

There were times when I needed access but couldn’t get in.

Gloria Kalhust  |  Overall Experience 
Rating:
5.0

Excellent service, no complaints! Simple and easy

Jack Havey  |  Overall Experience 
Rating:
5.0

End to end, a great experience and value!

Nicholas Foussianes  |  Overall Experience 
Rating:
5.0

Great experience. From checkin to check out. I recommend it.

Thaddeus Duchnowski  |  Overall Experience 
Rating:
5.0

Overall a great experience. One area of improvement is how to improve traffic patterns as you enter and leave the facility. Uhail trucks were parked in areas where entering and leaving was diffucult.

Mercedes Motzer  |  Overall Experience 
Rating:
5.0

I am really satisfied with U-haul storage service.

Jieyu Shi  |  Overall Experience 
Rating:
5.0

very efficient and accommodating location and staff thank you!

Kathy Klindera  |  Overall Experience 
Rating:
4.0

Just annoying how you’d plug your code into one of the terminals and it’d still yell at you when you opened your door. Why are there three??

Gordon read  |  Overall Experience 
Rating:
5.0

I have a very positive experience with this location.

Denise Arney  |  Overall Experience 
Rating:
5.0

This was perfect place to store my daughter's college furniture and other supplies over the summer. Conveniently located near campus with easy access to storage unit. Will use again next summer.

TONI TUEY  |  Overall Experience 
Rating:
5.0

This was exactly what we needed, and everyone was very helpful in making sure I had an easy move in and move out!

lynden albertine  |  Overall Experience 
Rating:
5.0

Very pleased with my experience at the West Lafayette facility & I would definitely recommend this location to anybody with moving or storage needs!

Dirk Rivera  |  Overall Experience 
Rating:
4.0

Incredible, convenient, easy

Mellany Wynne  |  Overall Experience 
Rating:
5.0

Thank you for being professional and polite. Thank you for your speedy response to our problem and correcting it... Awesome managers and staff....

irma henderson  |  Reservation 
Rating:
1.0

I reserved a storage units 3 months ago but the officer there told me that there is no unit left when I came to there. The system is in big problem.

Chuyu Hu  |  Reservation 
Rating:
4.0

Thank you

susan pastor  |  Overall Experience 
Rating:
5.0

Good guy, tell me a way to storage my staff

ZHENWEN XIN  |  Reservation 
Rating:
5.0

We had trouble initially trying to access our storage unit but your representative (Chase) fixed the problem promptly. No worries. We will be back. Thank you.

Micheal Wells  |  Reservation 
Rating:
5.0

Helpful staff, spotless facility, convenient access

rob schrumpf  |  Overall Experience 
Rating:
3.0

Thanks

alsayyed aburashed  |  Overall Experience 
Rating:
4.0

Staff were somewhat friendly - but seemed less than happy with the job they were doing.

margaret mihalko  |  Overall Experience 
Rating:
5.0

Very satisfied with my experience at U-Haul storage facility in West Lafayette, IN.

GUY JOHNSON  |  Overall Experience 
Rating:
5.0

We rented for 4 years and were always satisfied.

JOHN WITUCKI  |  Overall Experience 
No reviews have been submitted for this location.

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