I was dropping after hours and was told to use the App. Didn't work, tried the on line chat. Told to use the web site. Didn't work. . Called 800 number. was told that a note was put in the file. Called the branch the next morning. Did not seem that they saw or read the note. Was told that since I had so much trouble that they would not charge me extra. Not sure why I spent over an hour attempting to notify U-haul on line when it seems that it was ineffective. Good thing I called in the morning. This process should be more simple.
JOHN SCustomer Reviews for U-Haul Moving & Storage of Parham Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1 - passenger door lock would not unlock with key. One of the other trucks had a broken door that would not close. 2 - the windshield cardboard had not been removed. 3 - the truck was parked too close to other vehicles, and we could not get into the passenger door 4 - the U-Haul app was not working and many customers in the store were complaining about it. The manager said that was normal. 5 - was difficult putting the transmission into park. 6 - was difficult releasing the parking brake 7 - the gas tank was about 1/4 full
terry cHuge line going almost out the door with only one person to assist at the counter. She was doing her best but there needed to be more staff on a busy Saturday. The wait was incredibly long and I picked up my reserved vehicle nearly an hour and a half after the time that I had reserved it for, despite having checked in online a week in advance. Because the wait was so long, I missed the window I had for several of my friends who were helping to move and thus could not provide any assistance. I would urge anyone looking for a U-Haul in this area to try to pick up a truck elsewhere.
Timothy BWe had an 1100 reservation to pick up a cargo van. Arrived at 1045 and wasn’t helped until almost 1200. I am not sure what the issue was but waiting over an hour to be helped and get our vehicle is unacceptable
Mark MThe vehicle was not checked out correctly or checked in correctly. They caused a huge charge amount and then hasn’t done anything to fix this. Reporting fraud through BbB and bank
Homet JToya is awesome ‼️
tysha J | Overall Experiencei get that i arrive at 5:01 when the location closed at 5, but all they kept saying was put the key in the box, not telling me to check the truck in through the app or online. i tried asking for help, but all they said was put the key in the box. terrible customer service and when i called the next day not really helpful and my truck wasnt checked in until almost four hours after they opened.
BRANDON PEverything they advertise is way too small. I rented a 20' truck that they said fits a 2-3 bedroom home. I live alone, the 2nd bedroom is sparsely furnished, and the 3rd bedroom is empty so it's technically a 2 bedroom and I don't even own a kitchen table. I minimized my belongings quite a bit prior to moving with yard sales, Goodwill trips, etc. and my stuff barely fit in this truck. A whole family with an actual 3 bedroom home worth of stuff would fill two of these trucks. Same issue at the storage facility - I got the size rated to fit my size of home and it was a seriously tight fit, despite the fact that I own about 1/2 the amount of stuff that a typical 2-3 bedroom home would have. If you owned a typical amount of stuff I could easily see a family being stranded at the last minute with their stuff not fitting in the truck and no ability to rent a larger one at the last second.
Donna A | First ImpressionsI have always had a great experience renting from U-haul - particularly this location (Parham Road).
SHAWNTHOMAS WWe will always use U-Haul…Great service and staff…
charles mThis location failed miserably from a customer service perspective. 1. The length of time I had to wait 2. I reserved a dolly which did not get. They said they did not have any. 3. The woman at the counter, she said she was the manager, told me I had to purchase the insurance if I could not produce a copy of my State Farm insurance policy. Since I did not have a copy of my policy this cost me more money. When checking in over the web and in the email confirmation it states that the insurance is optional. 4. There was no clear instructions about where to return the vehicle. There were trucks and trailers all over the lot. It was a real mess.
Andrena NOur experience was good. There were no issues with pick up or drop off in E. Syracuse.
Philip Zhonestly it was the best storage experience ever. Rented for a while So I have some experience with this particular facility. It was totally a pretty good experience. Everything I wanted was here and it met my expectations. I Thank U-Haul for a great storage experience.
Stanley W | Overall ExperienceGreat location, but it appears to be understaffed and overwhelmed. Not a clear direction on where to bring the trailer. This was mainly because the return area was too full of other vehicles that were being cleaned by an employee that had no ability to provide guidance. The single-person inside took a bit to acknowledge me and then said to pull the vehicle under the tent that could not be reached (too many other vehicles blocking). The one person in the return area was working on another person's trailer and was not eager to direct where the rental should go or assist with the disconnect.
Wayne HTori, my agent, was excellent
Garland MMy vehicle was damaged on your property. I am not happy.
Chantel T | Overall ExperienceGreat staff and smooth processing the in and out.
Richard SVery happy and grateful for your services. Excellent treatment and patience when requesting your service. The Lady who assisted me did so with great kindness and mystical workmanship.. Thank you… and of course count on my recommendation. !!
Yony GTerrible customer service. I was not informed my box was running late. I had to talk to multiple people to even get an updated ETA which I didn't get until my box was already 2 days late. I spent hours on the phone with customer service with people that had no information and I was transferred to numbers for locations that were not open 2 different times. Once after I specifically asked "are you sure they are open right now?". Apparently the girl on the phone doesn't have the best grasp of time zones. I was not told what the fee would be for delivery to my apartment until it was charged on my credit card. Also, when I called to schedule my delivery the girl at the store said my delivery was scheduled for the next day and I would get my box then. I then pointed out that uhaul didn't have my address so she then took it down so my delivery could actually happen. The day my pod was getting delivered I got a call asking if uhaul could pick it up that day instead of the following day. You guys had scheduled my pickup for the day after it was delivered. My mom is moving in about 6 months and was going to use uhaul if I had a good experience and now she isn't. Also, one of her coworkers was looking into different moving pods and she told them not to use uhaul. I am going to tell everyone I know that is moving not to use Uhaul.
Alyssa BAgent tried to push me into downloading and checking in with phone app (at the behest of her supervisor). Just let people choose. If they want to talk to a human being, they will. If they want to use the app and avoid talking to anyone, they'll do that on their own. No need to push anyone into doing something they don't want to.
DAVIDJ MThe storage facility was great, I just don’t understand after renting a spice since 12/28/22 y’all decide not to allow commercial trucks to be housed on you site.
Hayley T | Overall ExperiencePretty easy to reserve online day of rental. Service person very polite and efficient.
Margaret Sreally good experience. My rep was great. I think her name was Toya. Pickup and drop-off was very easy.
Brain WStaff was awesome!
Lori WMy original pickup location on Broad St was not available when I arrived at 8am. The location was also closed. I had to call into customer service and they transferred me to another location. This was very annoying, how was this overlooked that a truck was not available, booked weeks in advance. On top of that the moving company I used, booked through your web site, the guy had an attitude and would not speak to me. I was issued only $50 refund for the tru inconvenience but I feel it should be more due to the stress and switching locations.
Robert BWay understaffed. The only employee was a woman who had lost her voice and was desperately trying to service customers. She needs help!!
Barry WStaff here are very friendly, knowledgeable and provide good customer service. That being said I did not have an incident free rental experience. The chain connection between my vehicle and the trailer was hanging too low to the ground. This caused the chain to make contact with the road surface during my trip. In addition the electrical connection between my vehicle and the trailer was too long and hung very low above the roadway. Halfway thru my trip I had to request emergency road side service with U-Haul due to the electrical connection being damaged due to road surface contact. The emergency service provided was outstanding and kudos to Oscar from Lil Pete's Garage for providing excellent service.
Joe LApp was not working properly
Teri CParham Rd location is the largest and busiest in the Richmond area yet it has only one person assisting customers when I tried to return truck around 6 PM when several people were waiting. I also was unable to return the truck using the UHaul app on my phone as the app would not recognize the location even though it had access to location services. I had not yet received the return confirmation email as of 9 AM the next morning so I called and was able to get the associate to check in the vehicle and then received the final bill.
Paul FI rented an enclosed trailer on Saturday, March 16, 2024, at 7:30 and returned it the same day at about 3:30 (Reservation #73007669). When I checked it in, I was told by the person that I would receive a receipt for the return shortly via email. The staff seemed so confused during the whole return process. They couldn’t seem to figure out how to remove the trailer. Once they removed it, all the associates just walked away. I waited for a period behind my vehicle for a receipt and finally the employee yelled across the lot that she would send me an email confirmation. I did not receive an email confirmation by that evening as promised so I called the support line and was told it had not been returned and to call the return location the next morning. On Sunday, March 17. I spoke to an associate who said I would receive the email confirmation by Sunday Evening. It was Tuesday, March 19 and I had not gotten confirmation for this return. I registered a complaint with online support and within minutes of my complaint finally received a return receipt, which doesn’t reflect the accurate date and time of my return. This is my first time renting from U-Haul and have never had to wait this long for the confirmation of any rental return.
Craig HCustomer service is horrible. I call a few times the scheduling department was clueless on what they where doing. My pick location got changed in 15 min before I arrived, for which I already drove one and half hour to get too.
BOSE PNot enough staff. Long Wait times up check out.
sam aI was well served by the staff when I made my truck reservation and then made a last minute change. My only complaint is that the location is understaffed - which led to unusual long waiting times. I waited over a half-hour at the facility to turn in my rental truck only to learn - when I got to the front of the line - that I could have just dropped off the key and saved myself the wait. That information was important and there is no excuse for the facility to not have a "vehicle return" queue with instructions about dropping off keys, contracts, etc. Why aren't there self-serve kiosks for check-in at the facility? Airlines have these kiosks. Why not U-Haul? Would speed up the process for half of your customers.
Michael PI paid for the furniture pads and wasn’t given them. I asked if I could take them on the way out and was told that they would bring them out. They forgot, including myself. Other than that, it was good.
Leon LI have called & written several times over the last 2+ weeks without response. I was told I would not be charged for the blankets. I was also told I would receive a credit which I have not received. I will not use this facility again & will not recommend it.
Jill SWas pouring rain yet got excellent help with hook up
Gray KGreat customer service I will definitely be renting from this location in the near future.
Christopher GBusy location. Beth did an amazing job under pressure and addressed my concerns professionally. Brittany was my knight in shining armour with her hitch know-how and wiring wizardry. Will definately be back and reccommend others.
SOLOMON WVehicle smelled like an ash tray
Michael RI bought the uhaul insurance hoping it would cover any issues. You all tucked the roadside assistance in an additional insurance coverage. I feel screwed now that I have a $400 road side assistance Bill because that coverage was hidden under another charge. Next time I'll just hire movers with anywhere but uhaul.
Andrew LYou do not want my comments.
John M | Overall ExperienceWe were not provided with any help, my wife had to drop the trailer herself.
Jagdeesh BI will not recommend or use UHaul ever again all they care about is how much money they make off of you even when I rented the truck I was supposed to get a call back because I was over charged and I never got that call so no I will not use or recommend
Stacy W | Overall ExperienceThe staff was incredibly rude. The wait was unbelievably long.
Judith ABeen renting a unit there for almost 3 years. Had an amazing experience. Actually kind of miss it now I have to have all my junk in my own house. Staff is always amazing. From Paul all the way through Beth, the new manager, even when they're under a lot of stress with computers down and tons of people standing around on the 1st to pick up and drop off vehicles. Always friendly and helpful. Excellent!
Leslie E | Overall ExperienceWaited 40 minutes to pick up van. Needs more AM workers., otherwise equipment was clean and decent.
Dennis LGreat service
Conley MThey was very nice and helpful.
Lateisha GThe customer service sucks they don’t show no respect and they took forever to process on the register. Keep walking away for 30 minutes it took me two hours and a half to get my trailer.
BRIANNESIMONE PKeep doing what your doing everything was perfect, thank yall
Austin HNot a smooth pick-up. They first gave us a trailer with numbers that didn't match our receipt.
Jeff SI had to wait too long to pickup my rental.
James HBest location and staff. So helpful, and plenty of rentals available.
Grace SThe representative that assisted me was Awesome. I even spoke to the manger about a concern and she was great also. My hope is this reaches them. Keep up the great work Ladies you both were awesome!
Louis SI would not recommend this place. We had mechanical issues with the vehicle. Offered 30 miles free although our time was severely cut in half. And the manager never returned my call after speaking with her, and made it seem I was unreasonable. Not cool, not cool at all.
robyn tAwesome Service 👏 Given...
Sherman TYou're good!
MOSES LNothing
CHARLOTTENAGY MAfter many decades as a uhaul customer, this is the best organized and staffed location I've ever rented from.
Alan EOne of the lady was very out of pocket. Don’t have name but didn’t appreciate what was said to me. She did not want to do her job and threatened me to wait 20 min till she was done on “the computer”
Zack MThis location was efficient, but requires someone to answer the phones for the members who are working with customers. This is a very busy location and should have more employees helping customers.
Jason RGreat service by your staff!
Charles CIt was great
Justin BEnjoyed working with the Mgr Beth and the staff is friendly and helpful on 3133 Parham Rd. Thanks!!
MITZI L | Online Move Ingood people
Sarahlynn c | First ImpressionsI was charged incorrectly and had to call to remove that charge
Prudhvi B | Overall ExperienceBeth is very friendly and found us a unit close to the loading dock.
Lauren p | First ImpressionsIndoor unload area is very nice.
Donald B | Online Move InConcerning the lock rule. When I first rented there were no circle locks in the store I was gold go get a different lock and purchase a circle lock at a later date. On 4 separate occasion I went to my storage to find an additional lock placed on the unit with a note saying see office to get a circle lock. I would then walk around the building wait in line only to be told that they had no circle locks. 4 trips same result. As a business owner I feel you are wasting time having workers place locks for this reason then having to remove them because the inventory is not in. This not the not waste company funds but also customers time. The last time I had 3 items to move out and was there an hour and a half. One hour of that was the walk the wait in line and it was full the the wait for the worker to unlock. Do better Thanks
Antonio A | Overall ExperienceMy experience overall was very positive. My only negative comment is that the back entrance was sometimes not unlocked early in the morning - like thirty minutes after opening. Otherwise, everything was good.
Michael M | Overall ExperienceFor such a busy location. Staffing is very light. Everyone was very friendly.
William K | Overall ExperienceIt was very easy ro move in and check out. The staff were always helpful and friendly. It was a very pleasant experience. Thank you.
Cheryl S | Overall ExperienceI canceled my unit and it never got canceled.
william c | Overall ExperienceU-Haul staff members were very professional and pleasant. And yes I would recommend U-Haul on Parham Road to my friends and family!Thank you!!❤️
Johnna B | Overall ExperienceI have had money owed to me from my storage which the manager Paul was trying to help me receive from the Parham Road location which uhaul refuse to give back to me.
Winfred W | Overall ExperienceWhen I rented the unit, the manager bent over backwards to get me the size storage unit that I needed. He was super friendly and I wouldn't hesitate to use this location again.
Michael H | Overall ExperienceThe staff was GREAT! But the key pad was offline , made it very hard to get in the building.
Barbara C | First ImpressionsExtremely unorganized, had to switch units several times
GEORGETTE G | Online Move InAlways clean, my items were always in good condition, no bugs.
Vanessa J | Overall ExperienceThe staff were very helpful and friendly. It was a busy at the store/customer service but the lines moved quickly and I got out of there fairly quickly. I have no complaints.
marcella f | First ImpressionsPaul was always so nice and helpful.
Sarah D | Overall ExperienceI love this very professional and efficient facility
Jacqueline W | Overall ExperienceExcellent Service
GILDA M | First ImpressionsStaff was friendly and helpful, Paul, the manager, was extremely nice, the unit was clean and I would definitely use this location again,
Patricia C | Overall ExperienceI chose above average because I did not receive a free lock to the storage.
Xavier C | First ImpressionsWithout proper communication NO ONE CALLED ME TO ADVISE THE UNIT WOULD BE SOLD no one other then myself reached out to Them knowing uint was past due i stayed in communication. No one stayed during call the unit is up for action.
sherita G | Overall ExperiencePlease fix overhead garage door at covered load/unload area. Customers seemed frustrated only one car could unload at a time due to the door being out of service.
Benjamin E | First ImpressionsGreat customer services I recommend to anyone
mohamaden h | Overall ExperienceStaff is friendly and professional
Dorothy P | Online Move InDid an amazing job despite being short staffed
Moniqua N | Overall ExperienceClean, well-lit, air-conditioned
Mark M | First ImpressionsI was treated with excellence every time I came into the office. I’ve rented many times and was very satisfied with every rental. Thank you for the amazing service.
RICHARDEDWIN W | Overall ExperienceWonderful UHaul facility!
Kathleen N | First ImpressionsGreat place, staff and owner are way to talk to and helpful
Kimberly A | First ImpressionsState Of The Art Facility
Samuel D | Overall ExperienceThere was a ridiculously long wait for service. One individual was responsible for a line of five people and he was not moving with any urgency. I already came in with extenuating circumstances due to another U-Haul related issue but the initial representative did not even attempt to try to help me. He instantly pawned me off to another line to speak with someone else without first even reviewing any details and attempting to assist me. It took too long overall for something that should have been relatively simple. Once I was actually assisted, it flowed quite well and the associate was very helpful but it was irritating.
LONA W | First ImpressionsPaul and his entire team were incredibly helpful, proactive, and friendly. We were dealing with a stressful day based on moving our daughter out of an apartment (in 95 degree heat) and into Paul's temprorary storage facility. When we arrived at the U-Haul facility, each and every one of the staff were friendly, accomodating, and incredibly helpful. They got us quickly checked in and oriented to the facility. The facility was well-organized, clean, and incredibly accessible. It tooks us hours to get our daughter's apartment belongings into the truck -- but once we arrived at Paul's location, we were unloaded in well under an hour. That was thanks entirely to the staff (including Paul and his team) as well as the site itself: it was fantastic and accessible, and the staff made sure we had everything we needed to make the final step of our move successful and easy. I would recommend this facility to anyone considering a move in or around the Richmond area. I would give it six stars if I could.
Kevin R | First ImpressionsThe app to move in is not friendly.
Susan P | Online Move InOne of your staff members stands out from all the rest: Mr. Paul Fishwick in Richmond, VA. When our reservation info could not be found, he re-entered all the information. He took a real interest in us. He was a huge help!
Haven J | First ImpressionsI just want everyone to know that the 3133 Parham road U-Haul storage facility was very well for my move. There's a gentleman by the name of Paul who works at that office and he was with me from the beginning to the end and I appreciate the lady that was there when I was moving out. Thank you so much!
Cynthia T | Overall ExperienceRandy went above and beyond to help me. He gave great customer service! He should get a raise.
Misty D | First ImpressionsMr Paul is Amazing! However some of his staff I disagree!!!
Anthony G | Overall ExperienceThe GM helped me at this location at was a great help.. you need to promote him.
william c | First ImpressionsStaff courteous and efficient. Covered loading/unloading bay very nice. Overall very good experience
Charles W | Overall ExperiencePaul was great
Sean L | First ImpressionsWe have used them before a couple of times. They provided excellent service. They are very helpful and listened to our needs.
Peggy D | First ImpressionsEvery time I interact with the staff they have been great
ANTHONY G | First ImpressionsVery nice place
deborah p | Overall ExperienceIt was a pleaser working with Keisha and especially Paul when needing to contact him after hours. Would definitely be more than happy to use uhaul again, at this location specifically!
Robert B | Overall ExperienceMr Dave the manager is a very knowledgeable, courteous and professional man. He was always pleasant and accommodating.
Eppie S | Overall ExperienceThank you for accommodating our needs quickly and professionally. The little things make a big difference. Everyone was helpful, patient and addressed all questions and concerns. The old fashioned personal touch in service provision goes a long way.
Yolanda B | First ImpressionsLast experience with staff was the most unpleasant
Monique G | Overall ExperienceThe entire in and out processing experience was excellent.
JESSE S | Overall ExperienceThe biggest and cleanest facility I’ve been to.
Moniqua N | First ImpressionsThe people and the facility are great. The staff are very helpful. I was amazed at the facility, it's new and very clean. Thank you!
EDWARD Q | Overall ExperienceThe facility is huge! One floor climate controlled with EASY access. I was able to back the 20 foot truck into the building and unload. Carts were right there to load and roll to my unit. All employees seemed happy and smiling. Tiffany helped us out, she was awesome! Polite, good attitude, wanting to help and smiling. Returning my truck and tow dolly was quick and unit rental was just as fast. I would definitely recommend this clean and convenient facility to anyone. Corner of Parham and Staples Mill in RVA......Thanks Tiffany for your kindness, you made our moving day better.
Eugene P | First ImpressionsMontrell was great in assisting finding me an alternate unit bc the one I reserved online was not truly available.
Davendra P | First ImpressionsMet all my needs,thanks alot
Andre B | Overall ExperienceThere was only one lady who was helpful I think her name was beverly, she used to call every month to tell me that my unit wasn't locked, but she was always charming, & helped me fins my unit.
Susan B | Overall ExperienceKeisha and Paul were both friendly, kind, and knowledgeable. Made moving in easy!
Robert B | Overall ExperienceThe storage facility was clean, the staff was helpful and the manager, Paul was a Blessing!!
Dineen D | Overall ExperienceThe manager and staff were amazing. I witnessed not only customer service for me but for everyone in line.
rachael r | First ImpressionsEveryone that works there was great! I interacted with 6 employees and all were helpful and friendly.
Charles B | Overall ExperienceGreat job by the staff making sure I had Everything that I needed to get my storage Needs taken care of.
Scott C | First ImpressionsGreat uhaul very helpful
Denzel B | Overall ExperienceGreat staff and excellent spaces. Thank you U Haul!
carter m | Overall Experienceonly complaint was the collection of leaves and puddling of water in front of units making it difficult to load and unload as I stopped by several times a week to put in and get things out for my business, hard to set stuff down on the pavement in wet mucky leaves and when dry the wind would blow leaves inside the unit.
Herbert F | Overall ExperienceTiffany the customer service representative went above and beyond expectations. It was a cold and rainy day so she brought the rental truck to the front door and made sure it was warmed up for my wife and I. Also handled the transaction for storage space professionally and efficiently. I will rent from you again in the future.
Charles B | First ImpressionsI never received my first months rent free as I was told I would. They couldn’t seem to correct my mailing address in the system and kept sending notices to an address that I did not live at. I called and I emailed several times to try to resolve the issues. They never were resolved.
Jennifer C | Overall ExperienceNot my unit I never authorized the purchase of a unit how do I was refunded my money by the owner thank you
theodore k | Overall ExperienceEveryone we came in contact with was excellent and very helpful. Paul Fishwick was absolutely amazing. He even laughed at my jokes. Seriously this was the best uhaul experience I have had in all my years of using uhaul. They went above and beyond. Montral was awesome as well. Thank you for all you did.
Tawanna J | First ImpressionsIf there were anything to help carry the stuff to storage it would be perfect.
Darryl R | First ImpressionsThe young man was nice and very professional
Faye N | First ImpressionsNo one ever responds to me. I canceled the storage unit and now they are charging me a late fee when I never even moved in.
Melissa U | Overall ExperienceThere was much confusion regarding the unit I would be assigned. Plus, after I moved in, they put a lock on my unit and marked it "Moved Out" which took time to get that cleared up. Gentlemen were helpful but it was frustrating to think someone might have been clearing out my unit. This place
Margaret L | First ImpressionsThe staff was friendly of course! But I’m still dealing with being charged an extra day for my uhaul day when the manager at the time said I was not going to be charged and I’m still getting sent a bill.
Margaret G | Overall ExperienceMe parece excelente
Pedro R | First ImpressionsBest U-Haul facility I've used. Kudos to GM Paul and his staff
Shahab M | Overall ExperienceGood experience.
Thomas S | Overall ExperienceSuper clean well lighted storage facility with excellent service.
Edgar C | Overall ExperienceMy best storage experience. Thank you.
Celeste F | Overall ExperienceWe were desperate for a place to quickly store items as we moved. Manager Paul Fishwick was kind and helped us out at a moment's notice, unlike other nearby storage facilities we contacted. His staff were professional and oriented us to our unit, explaining access thoroughly. I always felt safe as I retrieved items from the unit over time. I highly recommend this u-haul facility.
Belva C | Overall ExperienceThe place is incredibly busy- lots of trucks outside- so it’s hard to get back to the storage area sometimes? But when you get there, everything is great!!
Lisa H | Overall ExperienceWe had two storage units there when we were moving. So we were coming and going all the time and the friendly employees got to know us and the manager is most wonderful and knowledgeable. I would recommend this place to anyone for either a long-term storage or short-term.
BRUCE T | Overall ExperienceThere was no lock on the inside - no big deal though; however it would be nice if the map layouts in the climate controlled area would showed all the units.
Jennifer H | Online Move InPaul and the other staff were. very accommodating and helpful.
Mary D | Overall ExperienceEveryone was very helpful and the facility is well maintained!
DEBORAH F | Overall ExperienceGreat facility.Will use if needed again.
raymond d | Overall ExperienceSatisfactory!
Samuel B | First ImpressionsSo I observed a young man ring up a young lady he then just left her t o it carrying a gigantic box by herself the young man was more interested in talking sh*t with the next man. S storage numbering has to make sense to me I don't my person had a clue, she was very kind
Susan B | First ImpressionsExcellent service
Jennifer S | First ImpressionsThe storage unit I rented was unavailable
JAMIKA W | Overall ExperienceLove and. Appreciate Mr.Paul and his team!
tina M | Overall ExperienceI was helped by the Assistant manager and he was friendly, kind and helpful. Being a young Manager, he definitely impressed me and made me feel like a valued customer! Well done!
Kerrenza M | First ImpressionsStaff was great and fast!!!
Liz R | First ImpressionsThank you for this wonderful Uhaul facility! It's absolutely beautiful and safe. As a result, I prefer to come back to this location for storage for now on.
Angela H | Overall ExperienceWay to costly and very unorganized system.
Tyler L | First ImpressionsWas there one day almost at closing staff was rude about me being in the loading dock didn't offer 5 minutes for me to get my stuff age told me "I'm locking this door and you will have to walk around the building to get to your car .... I locked my storage and left . Moved out because of that..... Other then that day the staff was amazing
Lillian H | Overall ExperienceN/A
tresia J | First ImpressionsThis facility is very convenient to my location. It is spotless and well-maintained
Jeanne B | First ImpressionsNice clean facility. Friendly staff
Donna B | Overall ExperienceMalik went over and beyond. I really appreciated his customer service skills. Keep up the good work!!
Consuelo P | First ImpressionsThey take forever to refund your deposit, it should be given back to you when you return the truck it's a whole day later and still have not received my deposit refund back
Laketia C | First ImpressionsI moved into a smaller one and realized I needed a bigger one and the folks at the front desk made it a real smooth and easy process it was awesome.
Paula G | Overall ExperienceI have yet to receive my final bill.
RICHARDEDWIN W | First ImpressionsLove the staff and management very helpful and friendly always positive attitude
Deborah S | First ImpressionsThe only thing I would have liked to have experienced. Someone walking me thru the faucility and escorting me to my unit. Was a bit difficult finding, had no idea how to close the garage door once inside.
deborah w | First ImpressionsThe gentleman that assisted me was absolutely amazing. He didn't rush me and explained everything I needed. I have NEVER recommended a uhaul facility before but you better believe, because of him if I ever hear of anyone moving or any type of storage I am definitely going to direct them to the gentleman that assisted me. He is gonna keep people coming back with his willingness to assist and professionalism. He needs kudos for sure!!!!!
Adrienne G | First ImpressionsMalik and Paul were outstanding. Would definitely use this U-Haul location again. Lucy S.
Gregory S | Overall ExperienceI like this facility the staff is always very very helpful.
Donna B | First ImpressionsI was able to get an extra storage unit when I needed it, and the rates were reasonable. I was able to rent a truck and store my stuff at the same facility
WANDAEVETTE J | Overall ExperienceStaff was super courteous and helpful.
CINTIA V | First ImpressionsThe facility it self was clean and the employees in-person and on the phone have been nice and helpful. The customers I’ve interacted with while access my storage unit have been hit or miss. Some are nice but most of them feel as though they don’t have to be courteous of others. I wish there was some sort or attendant to help with the customer access. There were young college students block the garage doors with a uhaul truck that didn’t fit inside the door, they were playing by riding on the carts, and they just sat there blocking other cars and trucks from going inside. Not to mention people taking all the carts.
Chenel H | First ImpressionsThe staff was very friendly and the prices for the storage units are so much more affordable than other places I looked at.
CHRYSTAL B | First ImpressionsPaul and his team are very helpful and outgoing. They have the "A-Team" over there. Highly recommend.
SEAN F | First ImpressionsStaff was glad to help, always smiling, knowledgeable, laughed at my stupid jokes
RICHARDA N | First ImpressionsWe were desperate for services (U-haul return and storage). The staff were friendly and met our needs immediately. Everyone was professional and went above and beyond what we had experienced elsewhere.
Belva C | First ImpressionsVery secure location
Kip R | Overall ExperienceI would add a sign for truck height at eye level. When the visor is down to keep out the Sun, you can't see the warning height sign which means over sized trucks may attempt to drive in ... as I did. Although the warning sign is large ... it won't help if it's too high up. The UHaul guys were very helpful in getting me out of that predicament., but it may not turn out as well for someone else.
Eugina W | First ImpressionsYou could use a vending machine. Parham Rd is nice, but Belt Boulevard is trash.
Renee b | First ImpressionsThis location is my Richmond GOTO for truck rental and storage. All of my interactions with each staff member have been so helpful and professional. Thank you for the pride you take in providing service to your customers!
Michelle T | Overall ExperienceThis U-Haul location is very well maintained. Paul Fishwick was outstanding!!!
Gregory S | First ImpressionsWe came to this facility after fiascos at two others. Not only does it provide everything we needed - an appropriately sized space, accessible and available, clean and easy enough to access - but there were other bonuses. I love the pull in access bays for vehicles - that was awesome and I haven’t seen it elsewhere. Most importantly though, Brittany was super kind and helpful, even going out of her way to help show us alternate access paths to our space.
Julia F | First ImpressionsI am satisfied and had a good experience! Perhaps, you will consider providing the appropriate size UHaul truck with the first few miles FREE for 1st time storage renters. That will improve the customer experience!
Laura C | First ImpressionsBoth of the side loading dock garage doors did not work. So we had to unload at the rear loading dock which was very far from where our storage unit was for my dad. I ran out of time to move into my storage unit & did not get to move in yet. Very inconvenient and not a fun first impression. I was thankful for the air conditioned facility and plenty of restrooms & water fountains. And it was well lit too, which I enjoyed! Thank you.
James R | First ImpressionsManager Paul is outstanding, along with all the staff took great care of me. I even got a Ubox. An excellent experience, and I move a lot! Would highly recommend Uhaul at this location. Thank you all.
philip m | Overall ExperienceThe online process was easy and convenient
WANDAEVETTE J | First ImpressionsEVERYONE WAS SO HELPFUL AND PROFESSIONAL. THE DAY BEFORE WE RENTED THE SPACE, WE VISITED THE CITE AND THE GENTLE MALEK WAS SO HELPFUL. THEN THE NEXT DAY THE MANAGER, PAUL, WAS SO RESPECTFUL TO US AND REALLY ASSISTED US IN ALL OUR NEEDS. MY HUSBAND AND I ARE SR CITIZENS AS WELL AS MILITARY RETIRED. HE MADE US FEEL VERY COMFORTABLE.
DEBORAH F | First ImpressionsEverything was great
Patiricia W | First ImpressionsThe two gentleman were knowledgeable , helpful and friendly. I have used other U- places several years ago and they were totally very dishonest in my paper work and money. Thank you for such a great experience this time.
Sara C | First ImpressionsWe had problems over the time of our rental that we could not get in with the 24 hour access and times the gate was wide open for a long time. Did not care for that as we paid the same amount the hole time of our rental. We were never reimbursed for anytime that we could not have access and I felt we had no security when the gate was it 24 seven. Thank you for your time
mike w | Overall ExperienceThe staff was very helpful and polite during my visit and after hours.
Vernon D | Overall ExperienceSurface Storage EVERYTHING WAS GREAT - 4 YEARS
WILLIE W | Overall ExperienceEveryone was very Helpful and Professional. Nice friendly Staff..
Larry B | First ImpressionsVery convenient, well maintained and everyone was extremely helpful.
Sandra H | Overall ExperienceOur reservation was a bit confusing - we talked to multiple people who all told us different things. But once those things were sorted it was great.
Ivan M | Overall ExperienceBIG SHOUT OUTS TO PAUL FISHWICK. Good person right there
ian b | Overall ExperienceThank you for staying a little late the day we showed up to check in!
Ashley K | Overall ExperienceThe young man who initially signed me in was very nice and patient. Paul was the nicest guy ever. The facility is extremely clean, even the bathrooms!!! Everyone took the time to explain everything. I’m glad the other uhaul storage location fell through because I hit the jackpot at this location!
STEPHANYR R | First ImpressionsThe staff was very nice and knew their job. Great experience.
Kip R | First ImpressionsI was told you did not have a storage bigger than 10 ×8×8. I barely could put my items in the storage 😣. My items are very, very tight to the point, I can't get anything out of storage until I move out😥.
Dawnamarie P | First ImpressionsBOTH REPS WERE DOPE💪🏾💪🏾🔥
Darrien B | First ImpressionsJob,well done
Alphie J | Overall ExperiencePaul who help me, Made my whole experience pleasurable Thanks
Ronnie S | First ImpressionsPaul was fantastic and very helpful!
Nicole H | First ImpressionsVery impressed with the entire operation. Liked brr we if able to pay rent on line. Space is clean and safe and cost is excellent! Staff was always extremely polite and helpful. Only complaint I would have is that at times the number of staff was not sufficient to handle the number of customers so long wait libes.
Lauren W | Overall ExperienceThis time I was renting storage space for my travel trailer. Everything went smoothly and Paul was extremely helpful in a number ways.
Timothy D | First ImpressionsI lost my storage due to the terrible customer service. I could never get anyone on the phone or get a return phone call.
Lakeeshia P | Overall ExperienceOnline under my account it didn’t show a reservation therefore not allowing me to make payments online. Nobody seemed to know why or how to fix it. I had to schedule time to call the office during open hours to make the payment over the phone which was very inconvenient.
BRIANLEITUTUA S | Overall ExperienceThe facilities and staff at U-Haul are exceptional.
Kevin H | First ImpressionsTat (spelling) was awesome and very helpful!!
Jessica H | First ImpressionsThe staff was exceptionally accommodating and resourceful.
THOMAS H | First ImpressionsThe staff was very professional and courteous. Grounds was very clean and secure.
DIANNAMARIE F | Overall ExperienceWhen I got to the storage facility to move into my storage unit I already had a U-Haul truck filled with my belongings. I had a unit reserved in advance in an attempt to avoid any headaches at the facility. When I went to claim my unit it turned out that the unit I had reserved already had someone else's stuff in it. The woman at the counter then tried to locate another unit. We walked to two units and they were occupied already. After striking out she wrote down a few numbers and disappeared for a while trying to locate a vacant unit. She could not find one. Finally, after what felt like an hour of waiting and searching, she told me that there were some outside units available. She told me that I would be charged the same rate for the outside units as I was for the inside unit I was originally trying to rent. I moved my stuff into the unit and thought nothing more of it. About a month later I received an email from U-Haul saying my reservation had been cancelled. Immediately concerned with the status of my belongings I stopped what I was doing at work and called the U-Haul office. I was told that my reservation had never been completed in the system and that I needed to give some information over to correct it. I went ahead and handed over my card to be charged and some other contact info. This is when I discovered I actually would not be receiving a discount and would be paying the full price for the outside unit. Now I am paying $45 more a month for a unit that was too large for my needs in the first place. I am unable to get there in person to move my belongings for the next few months and now feel like I've been swindled.
ANDREWJOHN R | First ImpressionsI’ve been trying to get a call back from these people for a year no call back in regards to someone saving my card number and charging my bank card. They expect you to pay them but I don’t get an explanation as to why Crystal or whoever she was told the bank I authorized her to use my card. I wouldn’t use them if I was paid to use their storage again.
Shantae L | Overall ExperienceGood experience overall. The only downside is that the front office and ubox facilities seem to be somewhat disconnected from each other operationally, which led to a lot of unnecessary traveling back and forth for me.
scott b | First ImpressionsOne of the cleanest if not the cleanest U-Haul facility I have seen
Wanda G | First ImpressionsVery happy!
EILEEN N | First ImpressionsPaul is extremely knowledgeable and helpful. You can definitely tell that he enjoys his job. It is natural for him to work at making the customer satisfied. This type of customer service gives you reasons to change your storage space to U-Haul when you were simply renting a truck and you storage space was some where else.😄
WANNA C | First ImpressionsAs usual, the at U-Haul/West End was excellent. Everybody was helpful, particular Paul Fishman. Very professional...top to bottom! I really like the new 10'x 10' exterior storage units. They allow me to quickly adjust my business storage as needed at a reasonable cost.
APPLETONGREGORY M | First ImpressionsDue to some error.....my original unit that I purchased was rented out to someone else. But Ms Sykes assured me that she would resolve the matter quickly. And she did!!! She was awesome!!!
DAWUD N | Overall ExperienceThe manager and staff are exceptional but needs to have additional employees to service the large number of customers utilizing the facility.
Eppie S | Overall ExperiencePaul is an outstanding manager and customer oriented with a well trained staff.
ROBERT T | Overall ExperienceStaff was always courteous. All facilities were impeccably clean. I have and will recommend others at every opportunity.
WILLETTE H | Overall ExperiencePaul is very professional, friendly and customer oriented. As a retired Army veteran who has used Uhaul facilities all over the country no manager or facility can measure up to Paul and his staff.
ROBERT T | Overall ExperienceI love this location, everyone is very nice and work hard every day! I’ve been going here for 3 years now for truck rentals and storage, I will forever be a loyal customer. Paul is the best GM that has been at this location, He communicate and follow up when needed.
TRACI J | Overall ExperienceThe facility is very well maintained from a physical and customer service perspective. The price was very comparable to the unit size.
shawnda b | Overall ExperienceThe storage unit was great and the process went well. The only complaint I have for this location is the wait time when you need assistance. One day I had to wait 45 minutes (with only two customers in front of me- and about 6 behind) because there was only one person working. He was literally with that customer the entire 45 mins. Finally, the manager came out from the back room/office and helped. I needed something a few days ago, went in to ask fir help and the line was all the way to the door with only one employee working (the same one as last time) so i didn’t even wait this time!!!
Angie S | Overall ExperienceExcellent customer service
ROSHAN P | First ImpressionsWhen I first got there with my family and my moving company, I had to go into the office to get my unit number and things... i get in the office there was a line that I had to stand in for 20 mins, I finally get to the desk for someone to help me and this older man names JIM was suppose to help me, I told him I was in a rush due to my moving truck is waiting for me and they get paid by the hour. After I told him that I was in the rush he goes let me tie my shoe before I fell attending to important business. So he has no rush with him at all. He then goes to look up my information and he tells me that I told have a reservation, I stated to him that could not be true because I called and make a reservation over the phone 2 weeks ago and I actually have 2 reservation, one for a tow along trailer and one for the storage unit that I was waiting on. He kept telling me that he did not see anything and that he could get me into a new unit. I then tell him that that's fine but I am not happy because this is a huge inconvenience on me and that's why I called in advance. He then takes me to a unit model and I tell him that I need one for a 2 bedroom apartment, he goes well I don't know if this is for a two bedroom. I tell him well that's what I need, he goes well this is all that I have. I said fine I will take it. By now I am furious, he goes to the computer and I am telling I need for him to rush because my movers are still just sitting outside waiting on my dime and nothing is getting done. He tells me that I need to stop raising my voice at him, I told him that you clearly do not understand or Care how frustrating this is to me why are you not showing any compassion as I am a upset customer and this is not my fault. So instead of him trying to tell me and rush and put my information in the system he just stands there. I say again why are you just standing there looking around when you need to be doing your job to help me, he goes he can't work under these circumstances. I ask for someone over him number so I can call he would not help with that, the nice gentleman that was actually a new man it was his first day helped me and gave me a managers number, his name was Mr o Neil and told me to call him right away. The new guy names gjuan I believe that's how you spell it was more help to me and nice and patient. I called Mr I Neil and he pulled up my reservation within seconds and got me all set with my unit in under 20 minutes. Now mind you for 55 minutes just dealing with this Jim guy my movers were sitting getting nothing done and I had to pay them for them to sit at the end of there Job. 55 minutes was just waisted and taken out of my pockets because of this Jim man. This was the worse unnecessary experience that I had to deal with and was not fair to me. I completely feel like something needs to be done about this situation!!!!!!
Toniqueka C | First ImpressionsNeed more office staff
Lauren C | Overall ExperienceOnly issue was it was hard to close my door. Had to use tools the first couple of times. Needs to be fixed.
Jessica C | Overall ExperienceWonderful service. Facility is clean, attractive and secure. My experience with employees has been very positive.
Maunone T | Overall ExperienceI just need the facility to change the site number in my account from 0017 to 0016. I was originally given 0017 but it was occupied and then I was told 0016 was vacant. Well that’s were my RV is stored but my records still reads that my RV is on 0017 when in all actuality it is not. It is located on space 0016. Thank you !!
Shunda F | First ImpressionsGreat Customer Service
TRACI J | First ImpressionsThe man named Jim who helped me was very nice and helpful and professional
reeda k | First ImpressionsHire more staff
Lauren C | First ImpressionsPaul Fyshwick is best Gen. Mgr. to lease from. Evelyn and staff are appreciated as well.
Chris G | Overall ExperienceScott’s help and professional support we’re EXCELLENT!!
Vicky H | Overall ExperienceThe associate that was there wasn't very clear about the entering the building during off hours, and when I moved into my units it was not clean. There were roaches inside! The general manager cleaned it so I could move in.
Sheila D | Online Move InThere was a man living in his storage unit while I was there.
LAURA P | Overall ExperienceGreat service. Nice, clean facility. The use of the provided dollies was an added bonus.
Hashim C | Overall ExperienceThey set the time for the U-haul too short but other than that it’s fine.
Margaret G | Overall ExperienceAt first they didn’t think they had the unit we reserved, but soon found one that was almost as big. That was scary. Also, we were told we had to pay $10 extra to be able to finish unloading after 7 PM/. I can see how access hours would be restricted after the original move in, but not the first day. This place is immaculate and the furniture carts were invaluable in helping us to move in. Overall a good, if exhausting experience.
Mary D | First ImpressionsGreat Customer Service from everyone we encountered.
Jeffrey C | Overall ExperienceProfessional and friendly staff. The gentleman ensured all my storage needs were met.
Hashim C | First ImpressionsI appreciate the professional attitude and helpful staff, overall it was a pleasant experience with the Uhaul company. Thank you for your service.
dallas c | Overall ExperienceMr Fishwick and his assistant at the checkpoint counter were super helpful and courteous Along with the lady who helped me at my truck pickup center. Yes
Vicky H | First ImpressionsExcellent service all the time.
frank j | Overall ExperienceThe unit was already rented, full, and locked. It took a long time to get help, switch units, and had to go find the employee again because he forgot to bring me the lock that was supposed to be in the unit, after he said he would bring me one.
James L | Online Move InCustomer service representatives were customer friendly, patient, understanding, helpful, and professional. Would recommend to anyone.
Celeste F | First ImpressionsPaul is doing an incredible job leading the team at this facility. Even when it is crazy busy Paul manages to remain friendly and helpful. We moved Memorial Day weekend which was a super busy time. The truck we reserved was not turned in as scheduled but Paul still made the move happen for us. I highly recommend West End U-Haul!
Amy K | Overall ExperienceThe young man who helped us was excellent. I think his name is Montrel.
KATHRYNMARIE G | First ImpressionsMuy excelente
Rocky C | Overall ExperienceThe employee who assisted us is named Paul. He was extremely helpful and his interaction with my wife and I certainly reflects well on U-Haul.
Brian P | First ImpressionsTook some time and energy to get in but, management was pleasantly willing to compensate for all complications.
Aleighsha K | First ImpressionsThe whole entire staff is so hard working.
DEBORAHHUNTER B | Overall ExperiencePaul has a great customer service focus.
ARMSTEADKEITH J | Overall ExperiencePaul and team do an excellent job of ensuring that customers are taken care of during move-in; would highly recommend!
Catherine D | Online Move InI never rent any other company except U-haul got everything l need for my truck, storage, RV, & U'box also very convenient * U-haul have all the necessary information tools for moving all equipments around the country including Canada & Hawaii *
EVELYNLUCAS W | First ImpressionsMario was very helpful I would recommend
Samantha P | Overall ExperienceThe staff needs to be better trained. I had problems every time I had to deal with them. Including the day I moved in when I got to my assigned unit I found a huge support beam in the middle of it. Staff should know where these are and let people know given the amount of room they take out of the space I’m paying for. The next month I got a lock on my unit and a late fee because my payment wasn’t auto drafted like I instructed it to be. I called and made the payment and went to the office to ask if there was a still a lock on my unit and someone walked out with me to check and when we got there and found a lock on it, he had to leave me standing there longer while he went back to get the key. Why wouldn’t an employee bring the key with him to save a trip and my time? Another time in December y’all were doing construction and I didn’t know how to get in. Went to the office and was hastily told go around the other side. Went to the other side and spent 10 minutes walking around and up and down hallways and never did find a way in. Didn’t bother asking the office again as they were no help the first time and by this point I was tired of having to make multiple trips every single time I needed something from the office. Based off the storage aspect of your business, i like it just fine. Your employees really turned me off to your whole place. The day I went in to tell them I was moving was the only time I didn’t have a problem. I should have never moved in after the first day. I walked from the office to the unit 4 times in one visit just to get a unit that didn’t have a huge support beam in it and the whole process took over 1.5 hours. I fully understand the need for the support beams but you should really have your employees at the very least know where they are and off or a discount on those units. I’m not going to pay full price for a unit I have to Tetris my belongings into. If you’re charging for a 5x10 unit, all that space should be available.
Ronald D | Overall ExperienceNeed more employees to work on Saturday. It was super busy and only two men were working.
sandra s | First ImpressionsExtraordinary service!!
Alesia K | First ImpressionsThe salesperson was very polite, respectful and assisted me.
Eppie S | First ImpressionsI’m not sure what his name is but he worked on April 2nd, 2021 around 11am. He was very nice and the service was speedy! I came into the building and left out happy. Thank youuu
Lovely R | First ImpressionsI also rented a truck and while I was moving it rained and the inside of the truck was leaking so I called and was given another truck with no problem. I didn't pay for the dolley rental however I feel more should have been taken off for the inconvenience of having to stop packing to return a truck that was leaking on my stuff at no fault of mine. Other than that employees were very helpful.
DANIELLENICOLE J | First ImpressionsThe young man who assisted me was so friendly and pleasant. I had to switch my storage unit size and he showed me actual units and helped me pick the best one. He was so patient and thorough.
Monique E | First ImpressionsMy unit was located through a maze all the way in “the back”. It was very inconvenient to move my belongings in and out. There needs to be another access point into the building on the other side for more accessibility. It cost me quite a bit of extra money for all the extra time it took my movers to get my belongings out. There was a back door but associates wouldn’t allow access. It was very frustrating.
Michele J | Overall ExperiencePaul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.
Deanna B | First ImpressionsThey charged a card that was not suppose to be saved and they cut my lock that I bought without notifying me
Lauren V | Overall ExperienceThe gentleman that helped me get the storage unit was very helpful, polite, patient, and kind. He had a long line and still managed to help me and smile the entire time.
Jessica Q | Overall ExperienceGreat and professional staff.
Brian W | Overall ExperienceThe young man who helped me was awesome. I can’t remember his name. Very nice and professional.
Hill J | First ImpressionsThe process was very smooth and painless. The team was a joy to work with
Gregory S | First ImpressionsExcellent service! Nicole Johnson was phenomenal and the entire staff was extremely professional
Michelle B | First ImpressionsI have rented equipment, turned in equipment, and rented a storage unit. in all, staff has been knowledgeable, helpful and patient with me. recommend them and it to anyone
Evelyn B | Overall ExperienceIf I Have to have a storage again. I will choose this one.
AAron W | Overall ExperienceAll staff were extremely helpful and friendly.
Robert M | Online Move InThe only issue I had was the unit I originally was assigned had a support column in it taking up a decent amount of space so I had to go back up front and get a different unit. I was at the location twice that day and dealt with 3 different employees and they were all very courteous and helpful. I just think you should know which units have those in them and let people know and or discount them as space is obviously important when renting a storage unit.
Ronald D | First ImpressionsClinton and the staff at Parham Road were incredible. Highly recommended!
Frank P | First ImpressionsThis is my second year in a row using this storage facility. I'm never disappointed by the top notch customer service and professionalism. Cynthia was a huge help on the phone and made our experience very easy and enjoyable. We will definitely use again.
Antonio C | Overall ExperienceAn error was made by an associate, however, the manager was very professional and corrected the error along with offering an apology
William S | Overall ExperienceI was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .
Trisha C | First ImpressionsI appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choice
Cheryl D | First ImpressionsCynthia, we need your help. Everyone is very nice but we have a nightmare unit. First, we wanted and rented. 10x7 but when we went to it it was a 5x5 with a beam in the middle. Then we got a 10x 8 because that was the best they had. In any event, when I went later in the week for the first time the latch was not working. Christian, who was alone helped me and even he had to work at it. Great young man by the way. It still is not working properly. Unit 1566. Reed whitener cell 804-240 1541
william w | First ImpressionsNew to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was great
Colonial F | First ImpressionsI had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.
Chester A | First ImpressionsClean and organized rental office. Friendly staff.
Rey L | First ImpressionsThe actual facility was great...everyone was helpful and nice..my only issues was with the company as a whole... I found out 2 days after my monthly payment was deducted from my bank account that I was approved for a house and that I could move in that weekend. When I contacted uhaul about a possible refund since I wouldnt be needing the unit for that month I was told no they dont issue refunds and they just suggest you dont move out til right before you payment is due. Had I known I would be approved that quickly I would have moved my stuff out early. So I was out almost $100 for that. Then when I put in my move out request on the day I moved out (may 31) everything was good to go as I was told..but then today (june 28) I checked my account and they had deducted another $100 now I have to wait 3-5 days to have that money refunded to me.
Tiffany N | Overall ExperienceWould have been good to know in advance that we were able to load closer to my unit in the back of the building.
Cheryl B | First ImpressionsThe two men who were working on Thursday, Friday and Sunday- days that I had been in the office were helpful. They seemed short handed and could have used help. Even so, they did a good job trying to get us taken care and answer the phones. Thanks for you assistance. Steve
STEVENGERARD F | First ImpressionsI found dead bugs in my storage unit along with little almost Roach like bugs crawling on some stuff. Not to mention having to move stuff from in front of my unit a few times that someone had placed in front of it. Overall just wasn't happy finding bugs so I took my stuff out because I'm not paying for pest.
Cristal F | Overall ExperienceThe lady who assisted us was very polite and professional.
Deborah O | First ImpressionsThey were very helpful both ends of the trip.
Virgil B | First ImpressionsCynthia was fantastic. She was friendly. Patient and did a great job explaining everything. I would love to work with her again anytime. The facility is clean and well maintained. I am very happy we decided to move units if only to work with Cynthia again.
Elizabeth T | First ImpressionsThr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i needed
Brandon T | First ImpressionsSecond time I’ve been charged twice for service, billing department lacks basic accounting
Delila U | Overall ExperienceI've patronized this U-haul location several times to rent trailers, trucks, etc. over the last several years. This time, I needed parking/storage for a trailer and they had just the solution I needed. Time from my first phone call inquiry to actually parking my trailer behind the secured gate took about 1 hour and I'm very happy with the results. Good operation here!
James M | First ImpressionsHorrible experience wherein Uhaul misbilled the account and demanded payment without EVER correcting their documented errors. The unit contained sentimental items of a loved one uhaul violated...
Scherreda D | Overall ExperienceThank You For All Your Help
Shawna C | Overall ExperienceThe experience was pleasant except for the wait time. More staff is needed at this busy location,.
Lavetta G | First ImpressionsStorage unit was clean. Staff were friendly and helpful. Unit was far away from entrance but they were able to give me one closer when I asked.
Jessica J | First ImpressionsNo complaints.
John F | Overall ExperienceRequired Comment
EUGENE P | Overall ExperienceI will always conduct my Uhaul business at this facility. The the employees are friendly and always provide a solution for my requirements. I like conducting business at this branch.
Mark S | Overall ExperienceThey were very helpful and very kind. Thank You
Shawna C | First ImpressionsPrompt and courteous
molly M | First ImpressionsEasy to deal with. Manager Cynthia was always helpful. Perfect, clean storage for my travel trailer.
Gary H | Overall ExperienceSatisfied
Juanita S | Overall ExperienceNo issues at all! The manager is awesome and maintains her calmness. Great experience getting my unit!
Terri R | First ImpressionsEverything runs smoothly,it is awesome that customers can do most of the work at home fr the automated services. Once in a while there is a fluke, but there is always a kind employee to save the day
Lloyd S | Overall ExperienceI had trouble with the move out procedures and could not reach anyone by phone despite long wait ones and a disconnected call.
Martha R | Overall ExperienceThe staff was very friendly and the facility was very clean. i was very impressed
MELISSA B | First ImpressionsCustomer service is very slow. There is too long of a wait to get waited on. One person to help you. Almost to the point of rude. You are completely ignored while waiting to be helped. Lila V
loretta v | First ImpressionsI have dealt with this location several times over the past year and each time has been a very pleasant experience. The staff are friendly and knowledgeable. I highly recommend them.
Shirl D | First ImpressionsClean building and great customer experience.
Mohammed`` M | Overall ExperienceGreat people
Jose H | Overall ExperienceWe were very pleased with the friendly and knowledgeable help we received.
Ella P | First ImpressionsService went very well.
SHAKIRA A | Overall Experiencegood job
Raymond K | Overall ExperienceGreat service
Tom S | Overall ExperienceI couldn't ask for a better experience! Thank you, U-Haul!
Jeffrey F | Overall ExperienceExperience was good overall. I did have a big negative in closing down ... was informed that there is no proration of days remaining in the month, so I lost out on 3 weeks refund!!
WILLIAM B | Overall ExperienceGreat staff very helpful storage unit was a little far in the back but I still made it work all in all great place to store stuff nice safe never had to worry about nothing
Robert B | Overall ExperienceI rented a parking spot for an RV. The manager that I dealt with was friendly, helpful and pleasant to work with.
Raymond K | First ImpressionsLike forward to doing business again.
ROGER P | Overall ExperienceI would have preferred getting my 2nd storage space close to my first so that I could separate my items to pull out first. It is basically too far apart which makes it very difficult to accomplish.
shakira a | First ImpressionsI felt safe keeping my housing contents there for over 6 months. The staff was great - Polite & helpful I had trouble with the U-Haul website and they were able to help me with that.
Helen M | Overall ExperienceGreat customer service. Quick and painless.
Mohammed`` M | First Impressions..
ben T | Overall ExperienceFabulous storage and truck rental facility. Consistently helpful and friendly staff, very clean storage, easy access! Recommend with no hesitation!!
Cynthia J | Overall ExperienceOverall, the move went well. U-Haul truck rental had only one glitch with truck pickup moved 10 miles away, but Whitaker Movers were fabulous!
WILLIAM B | First Impressions..
ben T | First ImpressionsUbox not ready when I arrived for scheduled pickup, but Uhaul staff was wonderful and immediately got the Ubox out of storage for me. Would use Uhaul Ubox services and this Uhaul location again.
Allison K | Overall ExperienceThe staff was very helpful. I would recommend U-Haul Moving & Storage of West End to everyone.
Lucindia J | Overall ExperienceI always use Uhall and I do have nothing but EXECTLEND CS
Ilka T | Overall ExperienceI never went to a facility. My contact was all via phone and “Emily” provided exceptional customer service. She was friendly yet professional, went beyond to ensure I received the best experience.
Tom S | Overall ExperienceI did not see the storage facility, but Rhonda delivered and picked my UBoxes, she is a professional and kind person. My family thanks Rhonda for her excellent customer service.
KATINA G | Overall ExperienceIt is extremely annoying that I can't get out of this survey unless I type something in this box. So I went back and changed some of my answers. Some are right and some are wrong. Now it's crap.
Janet V | Overall ExperienceWell taken care of.
alex n | Overall ExperienceThe facility was very clean, but Lighting was bad in the building, no designated parking area. Staff not very friendly and I had to wait each time I came in. Got billed for the unit after canceling
nancy p | Overall ExperienceGreat customer service over the phone, everything done as agreed with UHAUL. Thanks!
VALESKA S | Overall Experienceissue was that when it was time to cancel outside storage I had I was told I would have to comeback in the morning when manager was onsite, this was after Waiting almost a hour in line. Mgr Awesome!
Troy / | Overall ExperienceFirst class site a employees very helpful
John H | Overall ExperienceI could not access my vehicle that I stored there. My login at the gate was never made to work. Therefore, I could only access my vehicle when the office was open and someone could buzz me in.
marvin h | Overall ExperienceStaff was very friendly and helpful
Theresa L | ReservationMy U-boxes were supposed to be delivered between 11:30-12:30. They arrived at 5:30pm. I spent several hours on the phone and drove to the store to figure out where the boxes were. It was horrible.
Sydney H | Overall ExperienceThe facility is great but the billing system is very confusing. . It was a little understaffed on move-in but otherwise great place to store stuff and would use it again.
Mary E | Overall ExperienceBusy but helpful in resolving U-Box problem.
Rachael C | Overall ExperienceStorage here was a good; I had two hiccups early on sorting out my bill; caused me to have to pay twice in one month, and customer service unable to help me after hours when my code didn’t work.
Anna R | Overall ExperienceRhonda Wehman and the management team are awesome. Thanks for all your support and stellar customer service.
trey r | Overall ExperienceWould not recommend. Staff not friendly and helpful. Service on site and over phone not helpful.
Matthew C | Overall ExperienceWorked with Rhonda and she was a joy and pleasure to deal with. Extremely professional and an expert on the forklift! Would use her again in a second.
Fernando E | Overall ExperienceI did not move in on 7/26. 7/25 I called to reserve a truck and was told it qualifies me for a month free. 7/26 despite my email and this record no one can find my reservation. I called, no resolution
amanda s | ReservationThe only problem I had was the auto transport I had reserved was not available there. I had to drive over 60 miles to pick up the transport. That seemed to be more of a corporate problem.
michael m | Overall ExperienceDelivery of the U-Box was right on time and it definitely served our purpose!!! Pick-up was prompt as well!!! Would highly recommend U-Haul!!!
David T | Overall ExperienceRhonda with U-Box was wonderful! Highly recommend.
Joanne F | Overall ExperienceI did not visit the establishment but Rhonda was Aces .....
Norman R | Overall ExperienceWe didn't visit the facility: they held our U-Boxes until we were ready for delivery. Rhonda was a particular pleasure to work with, scheduling the best time to deliver and pick up.
Philip M | Overall ExperienceVery convenient and I am glad that they take month by month rental of RV parking and not yearly contract.
wilfredo m | Overall ExperienceExcellent facility with great customer service including after-hours accommodations & great access to rental vehicles. Thank you!
wade b | Overall ExperienceStaff was not friendly, had issues with getting lock on door, tried to get assistant from an employee walking towards me, asked a question, he did not answer, told the manager in front of the employee
diana k | Overall Experience