Customer Reviews for U-Haul Moving & Storage of West End Montgomery

1,701 reviews

3138 Mobile Hwy   Montgomery, AL 36108
(By Airbase BLVD)

(334) 262-7701

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Office Hours

  • Mon-Sun: 8 am–4 pm

Services at this Location:

Contact Us

(334) 262-7701

3138 Mobile Hwy
Montgomery, AL 36108
(By Airbase BLVD)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The GM Brandon Hunter was unresponsive to emails or phone calls. You call the local # and it goes straight to automated phone for main company. Also Mr. Hunter does not check his records correctly and sends bills to people that are no longer using facilities storage units. Unprofessional!!!! There was no one managing actual U-Haul location. Was told by other location they could not get anyone hired there to stay so for the 2+years I was there NO was even onsite to see and correct issues. Some buildings were drove thru or destroyed and open with peoples possessions open and scattered on property. I lost 3 mattresses and leather furniture from a leak from ceiling that caused mold and mildew. I paid for insurance. I had to buy new furniture to replace what was damaged. The claims department only wanted to give $,1,000 total. I had insurance for $5,000 for both Facilities I had. And out of a $10,000 insurance policy they paid $1,000. No one even went out to facility to see damages or how bad the storage units were and the damage. This facility has made me realize I WILL NEVER USE THEIR STORAGE AGAIN!

Johnnie Lockett  |  Overall Experience 
Rating:
5.0

Nice people

Benity Mccall  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Cabresha Jenkins 
Rating:
4.0

Customer did not leave a comment.

Laura Warner 
Rating:
1.0

The entire building and lot are far below standards. The lot is completely uneven. The downstairs floor of the storage unit section has such a low height clearance that a person of 5’6” would likely hit their head. The ramp to the second floor is severely uneven, as is the plywood floor inside the building. Everything at this facility is in such a poor state that it is a health hazard to enter any part of the building other than the store area.

Michael Callan II 
Rating:
3.0

The drop box for the keys were missing. Even messaged the after-hours number and no contact. Had to call U-Haul to figure it out. Still on phone call with uhaul waiting to see what to do next.

Kyle Simpson 
Rating:
3.0

Customer did not leave a comment.

belinda stiener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto earle-lynch  |  Overall Experience 
Rating:
1.0

Brandon, the manager of this location is HORRIBLE! He would NEVER return my phone calls. I live in Georgia and I had to have my Mom who lives in Alabama to go track him down. When both me and my Mom called U-Haul yesterday to end my contract. Not one representative could get in touch with him. After a few hours and several call and complaints he finally called me back. When I began to to tell him how unhappy I was with him, HE HUNG UP IN MY FACE!

Rebecca Marshall  |  Overall Experience 
Rating:
1.0

My reservation was at another location and was moved to this one WITHOUT CHECKING WITH ME FIRST!! Then to get there and the location was NOT EVEN OPEN I had to wait 45 min after my time to receive a truck! And didn’t get anything for the inconvenience!!!!! NOT EVEN A SORRY

LATONDA HALL 
Rating:
5.0

Customer did not leave a comment.

Gregory Hurst 
Rating:
1.0

Customer service and keeping promises made by management staff

Jessica King 
Rating:
5.0

Customer did not leave a comment.

Onnie Jones  |  Overall Experience 
Rating:
2.0

Have someone present at the times that it is supposed to be open. Don't overcharge people for insurance when it was quoted at one price and final charge another

SHANITA HEARD 
Rating:
5.0

Customer did not leave a comment.

Quenesha Johnson 
Rating:
1.0

Customer did not leave a comment.

Patience Hall 
Rating:
1.0

Be open leave a drop off box or something

ashley gibson 
Rating:
3.0

Customer did not leave a comment.

Jackie Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Glenn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quenesha Johnson 
Rating:
5.0

Veronica had the best customer service

Earnest Sanders 
Rating:
4.0

Customer did not leave a comment.

Morgan Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rayshena Williams  |  Overall Experience 
Rating:
1.0

No one was in the store doing store hours

Melinda Newbolt  |  Overall Experience 
Rating:
1.0

The vehicles were poorly serviced.

ChaNiya Skinner 
Rating:
5.0

It was closed

Greta Joseph 
Rating:
4.0

Customer did not leave a comment.

DANIEL CASTANEDA 
Rating:
5.0

Customer did not leave a comment.

Alyce Stoudemire-Cook 
Rating:
5.0

Great customer service employee went above and beyond the Call of Duty. Keep up the good work continue giving great customer service

DEREK KELLEY  |  First Impressions 
Rating:
5.0

Received call 2 days before reservation to confirm 20' truck and dolly. When arriving for scheduled pick up, I was told there was not a dolly available. I then had to go to another location (Montgomery Woodmere) to rent a dolly and it was not properly added to my reservation nor a new one created just for the dolly. This made the drop off a little difficult and was a little inconvenient being told I had a dolly reserved but then one was not actually available.

David Roberts 
Rating:
4.0

Thanks to Joe.

Vickie Wadsworth 
Rating:
1.0

I apologize for the answers but its true,and I never did get my deposit back, the clerk lied to me and said he'd send the check in the mail and its been almost a month now and it never came...Test your workers and visit each spot with a problem and see how its handled you can keep the deposit in don't care!!have a good day..

LeRoy Jackson 
Rating:
5.0

All the staff that I have encountered were very very nice and knowledgeable and helpful thank you all so much

Lisa Boykin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Smiley 
Rating:
5.0

Customer did not leave a comment.

Anthony Glenn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john hughes 
Rating:
5.0

The associate who checked me in and helped me hook up.my car hauler was Excellent. He made my experience go so well.

Gary Lewis 
Rating:
5.0

Friendly and courteous staff

Christi Goods 
Rating:
4.0

Customer did not leave a comment.

Paul Dickerson  |  Overall Experience 
Rating:
5.0

The representative at the Uhaul location (Joe) was very helpful. He was extremely considerate with helping me with returning the truck and auto transport trailer. Although I came in shortly before closing he ensured I was taken care of with the storage unit. I really enjoy this location.

ANTHONY CLAYTON 
Rating:
5.0

Customer did not leave a comment.

Pqushia Epps 
Rating:
3.0

Customer did not leave a comment.

Ashley Gibson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody Johnson 
Rating:
5.0

This is in a very poor section of town and some of the activity I saw in the area made me uncertain about my safety at this location. I definitely would not be in this area after dark.

John Deal 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brown 
Rating:
5.0

Customer did not leave a comment.

Tanga Henderson 
Rating:
5.0

Customer did not leave a comment.

Stephen Sizemore 
Rating:
5.0

Customer did not leave a comment.

BRENDA RUDOLPH 
Rating:
5.0

Employee quite knowledgeable.. great experience

Aretha Powers 
Rating:
4.0

Love using u haul

Sandra Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sigmund Baskin 
Rating:
5.0

Love this location.. very nice

Gwendolyn Benson 
Rating:
5.0

Brandon was very nice and has great customer service skills.

TAMEKA WILLIAMS 
Rating:
3.0

The truck return experience was awful! I wasn’t able to return the truck through the site because it kept saying the mileage was lower than it was when I first received the truck.. I was at the haul place for at least 3 hours. The Customerservice was ridiculous! I was on the phone for 45 minutes and had to hang up because no one answered.. It start storming and I got wet up!

Rona Murrell 
Rating:
1.0

Hire better employees

Mary Kaiser 
Rating:
5.0

Customer did not leave a comment.

reginald davis 
Rating:
5.0

Customer did not leave a comment.

Valerie Langford 
Rating:
5.0

Customer did not leave a comment.

Linda Mccain 
Rating:
5.0

Excellent customer service !

JOSHUA SUMMERS 
Rating:
4.0

Customer did not leave a comment.

James Harp 
Rating:
5.0

Best service arround and friendly staff and very fast service.

James Bishop 
Rating:
5.0

Customer did not leave a comment.

Areather Burnside 
Rating:
4.0

Customer did not leave a comment.

Justin Kunce 
Rating:
3.0

Better customer service and explanation when renting a u-haul and act like you care about your job and customer s

Brandon Vinson 
Rating:
5.0

Customer did not leave a comment.

Alisha Scott 
Rating:
5.0

Customer did not leave a comment.

michael johnson  |  First Impressions 
Rating:
3.0

Don't split the rental locations, or have the customer do the work to figure out where pick up and drop off locations are. Additionally, the location of the rental van was in an old motel with no power. I did not feel safe, nor would I send my wife there alone. Worst rental experience I've had with the company. The AT pick up was fine, and about how I expected it to be. The staff was helpful and understanding.

Michael Morgan 
Rating:
5.0

Customer did not leave a comment.

Bernadette Green  |  First Impressions 
Rating:
1.0

Bad customer service

Corey Lamar 
Rating:
5.0

✅✅✅✅✅

Brian Segree 
Rating:
5.0

Customer did not leave a comment.

Virginia Allen 
Rating:
1.0

Below poor. My things were damaged and stolen from the unit and I still have not received any compensation.

Jessica Merriweather  |  Overall Experience 
Rating:
5.0

No issues to report!! Very happy.

Clifford Parker 
Rating:
5.0

The store manager, Joe was a huge help to my daughter and I. The store was clean, organized and even the bathroom was spotless. I can't just how much I appreciate the patience and assistance Joe gave. He truly went above and beyond to ensure our rental experience was painless and perfect! Thank you for employing such awesome individuals!!

Linda Barr 
Rating:
4.0

April was great at the storage facility. There were some computer access issues but she cheerfully helped get everything corrected. Our one way truck rental was good. The truck was clean, new and only could have used new wiper blades. It was a pleasant rental experience at pickup and drop off.

Kim Cline  |  First Impressions 
Rating:
1.0

Rental was not properly prepared. Furniture dolly was not available, had to go to another location to get, which added extra miles to my Rental. Office was NOT open during amended hours stated on Door. I set up rental for in person rental and return. No one was available to return and I had no instructions on how to return, until after the fact. No one was available via telephone to help either.

Michael Greene 
Rating:
5.0

Customer did not leave a comment.

Rodney Collier 
Rating:
3.0

Customer did not leave a comment.

Rosa McCall 
Rating:
3.0

Customer did not leave a comment.

Tonia Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna Gordon  |  First Impressions 
Rating:
3.0

When a customer reserve a vehicle have that vehicle. Thats was the 3rd time I reserved a truck and when it was time to pick up it wasn’t available and I had to choose something else. Other than that it was ok

Omos Duncan 
Rating:
5.0

Customer did not leave a comment.

MORGAN JACKSON 
Rating:
4.0

Customer did not leave a comment.

Linda Watson 
Rating:
5.0

Great customer service

Ronald Lawhorn 
Rating:
3.0

the air conditioner was not working in the 26 ft truck that I rented. I would have thought that some discount would have been offered. I rented it for 24 hrs and returned it after 6 hrs. The cab was very hot. The employee verified that the a/c was blowing warm air at the time I returned it.

Frank Eckermann 
Rating:
5.0

Helpful, courteous, and fast. In and out in less than 10 minutes.

Shanon Mosakowski 
Rating:
3.0

It was very clean and customer service was great..

Cory Dunlap 
Rating:
5.0

Customer did not leave a comment.

Roger Golson 
Rating:
5.0

Customer did not leave a comment.

Roderick Fails 
Rating:
5.0

N/A

Clarence Thompson 
Rating:
5.0

Customer did not leave a comment.

jacqluin thomas 
Rating:
3.0

I was over charged but with no hassle refunded my money back and got an apology for there mistake.

Wykesha Ewing 
Rating:
5.0

Customer did not leave a comment.

Gregory Goree  |  Overall Experience 
Rating:
5.0

Great service and very quick

Joel Smith 
Rating:
5.0

Customer did not leave a comment.

Carletta Cook 
Rating:
5.0

Customer did not leave a comment.

Ernie Rouse 
Rating:
5.0

Not much it's already a well oiled operation

Willie Pace 
Rating:
5.0

Free Donuts, 😃 Just kidding, personal was very informative,

Mack Grimes 
Rating:
3.0

Customer did not leave a comment.

Shaneika Miller 
Rating:
1.0

We got screwed on a bad tow hook and a bad trailer tow hook which lead to my truck and car being damaged. The worst part about it y’all still want us to pay for damages to your trailer when it was defective from the start. Thankyou!

Carlos Two Eagle Jr 
Rating:
5.0

Customer did not leave a comment.

michelle moisan 
Rating:
3.0

Our Church rents a vehicle weekly. The checking out process takes more than 30mins. The credit card processing machine is unavailable for transactions. Can you provide faster service to customers that routinely utilize your services?

Valtoria Jackson 
Rating:
1.0

Friendly service, but took 3 hours for a simple hitch install. 1hour in mechanic had to call in another tech to come from another location, as it seemed he was unfamiliar with what to do. Got the hitch installed, then could still not complete the installation of the ball joint. Had to have yet another tech finish. Onsite mechanic needs more training. Went there for convenience but was more inconvenient if anything.

John zalai 
Rating:
5.0

Everything was good

Kevin Toni 
Rating:
4.0

this time when it rain it got into the top part in the inside of the Uhaul.

Robbie Hawkins 
Rating:
5.0

Kevin and Lisa were great to work with.

Stephen Walker 
Rating:
5.0

Great staff. Great service.

Arthur Anderson 
Rating:
5.0

Customer did not leave a comment.

Jazzmine Nelson 
Rating:
5.0

Quick in and out. Fast pleasant service.

Donald Henderson 
Rating:
5.0

New credit card machines, kept having issues.

Jerry Icenogle 
Rating:
5.0

🤩🤩🤩

Kelly Timmons 
Rating:
5.0

I rent weekly. There should be a shorter check out time.

Valtoria Jackson 
Rating:
5.0

Customer did not leave a comment.

Stephanie Mcmeans 
Rating:
5.0

Customer did not leave a comment.

KEITH MITCHELL 
Rating:
4.0

Customer did not leave a comment.

DANIEL HAMILTON 
Rating:
5.0

Customer did not leave a comment.

Samuel Smith 
Rating:
5.0

Very nice and professional General manager. He made sure everything was good. Best U-haul service ever! 🙂

Renetta Kimbrough 
Rating:
5.0

Customer did not leave a comment.

Tiffany Stephens 
Rating:
4.0

The office staff was superb

pamela london  |  Overall Experience 
Rating:
5.0

good experience

pamela miller 
Rating:
4.0

Cleaning, vans wash down and rinse mats.

Reginald Lutes 
Rating:
1.0

The system didn’t match what was told to me online.The employees did their best to accommodate me

Wendy Delbridge 
Rating:
4.0

Short demo on van's operations and controls.

George Fulton 
Rating:
3.0

When returning my rental there's was a problem and the employee on duty lackwd knowledge in what he was doing . He caused myself and other customers to wait a long time and then he couldn't figure out to calculate the amount I needed to pay. After a long wait. I still had to leave without my account being settled. Another employee was able to determine what i needec to pay and my card was debited.

Norman Edwards 
Rating:
5.0

Excellent customer service.

Angeline Houston 
Rating:
5.0

Easy and painless experience

CLARENCE DAVIS Sr.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dasia newell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devan Bolden  |  Overall Experience 
Rating:
5.0

Justin is such a sweetie very professional and has a heart of gold !!!

Stephanie Bishop  |  Overall Experience 
Rating:
1.0

I'm disabled and having to push my belongings up a step ramp was trying. The facility needs an elevator!!!

charlie johnson  |  First Impressions 
Rating:
3.0

No comment

Alexis Bradford  |  First Impressions 
Rating:
4.0

It should be 24 hr access without needing to request it but other than that awesome place

Richard Alvin  |  Overall Experience 
Rating:
5.0

The customer service was wonderful and professional. Great attitude, he greeted us with kindness and handled all of our needs in a fast and orderly manner. Thank you so much 😊

Latisha Williams  |  First Impressions 
Rating:
5.0

There was wonderful staff. Justin was extremely helpful, kind, knowledgeable, courteous and easy to talk. Was always willing to help me. Was easy to pay my bill over the phone.

Brenda Johnson  |  Overall Experience 
Rating:
5.0

The staff very friendly and courteous.

Marian Rembert  |  Overall Experience 
Rating:
5.0

Justin is one of the most professional and exceptional people that I have met.

Ricky Yates  |  First Impressions 
Rating:
5.0

Uhaul is an awesome company and they care about thier costumers out there on the road

Richard Alvin  |  First Impressions 
Rating:
5.0

I had a small hiccup with 24 hour access but it was quickly resolved Great customer service quick and courteous response from the G.M.

Marian Rembert  |  First Impressions 
Rating:
5.0

Excellent services

albert tyson  |  Overall Experience 
Rating:
5.0

I traveled for a very long time and when I got to the uhual the people and the mgr where so helpful and patient with me and above and behind polite

tracey capone  |  First Impressions 
Rating:
5.0

I have been a customer for over 7 years. I appreciate the professionalism of your new manager Justin w everything. I would gladly recommend this location and will speak very highly of it. Thank U!

LY AVERETTE  |  Overall Experience 
Rating:
5.0

Justin is a VERY hard worker and was so courteous to me and my family. We had a sudden death in the family so not in the best of spirits, but Justin was so kind that is was impossible not to smile!

Sherry Colby  |  Reservation 
Rating:
5.0

Justin was great!

john doughtry  |  Overall Experience 
Rating:
3.0

Wish you had 24 hour access

Alma Harper  |  Overall Experience 
Rating:
5.0

I cannot say enough great things about this location. Justin ensured my Ubox move from this facility to my apartment went smoothly. I appreciate the level of communication and quick feedback!!

Tiffany Herring  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • Propane

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  • Trucks for Sale

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