Customer Reviews for U-Haul Moving & Storage of West Chandler

7,291 reviews

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees at this location were the nicest I have ever encountered at a UHaul facility. Thank you.

CYNDI THOMPSON  |  Overall Experience 
Rating:
4.0

Annoying that on the day of my move out the entire loading dock was blocked off but otherwise no real issues.

Brenna Fisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aliyah DeShong  |  Overall Experience 
Rating:
5.0

Yessica hahaha

tyrell denney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silvia Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

makayla copeland  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHNNY PAREDEZ  |  Overall Experience 
Rating:
5.0

Made the move easy. Also used a auto tow trailer

SCOTT MOYER  |  Overall Experience 
Rating:
1.0

A simple internet search reveals U-haul's year over year profits. You are price gouging your customers, so I ended services.

Daniel Burk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl trombley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Crayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Rihs  |  Overall Experience 
Rating:
5.0

All 3 guys behind the counter were AWESOME and so helpful. Great personalities and willingness to make it work and get it done with such ease. Very polite and aware too! Elijah, Terry, R-Berto!

Deb Ward  |  First Impressions 
Rating:
4.0

Unable to get a unit closer to loading docks and incurred additional moving fees. Needed a second unit and the initial second until had water leaking in the ceiling and pooling on the floor. Requested another unit in a different location. It was dry.

Cynthia Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn McAlister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Clevenger  |  Overall Experience 
Rating:
5.0

We recently rented a storage space and truck for a few weekends for a public art project. Isaih, Jessica, and Rodrigo went above and beyond to help us out. They were super kind to accept and keep our very large packages safe for before we arrived from out of state. They were always very friendly and more than willing to help out with whatever we needed. They made the entire process a breeze. I would highly recommend this location to anyone for their truck or storage needs. Thank you all again for being so wonderful!

Mandy Palasik  |  Overall Experience 
Rating:
5.0

You have great people working for you. Please keep up the beautiful work.

jesse guerrero  |  First Impressions 
Rating:
5.0

The staff went above and beyond.

Naima GARDNER  |  Overall Experience 
Rating:
5.0

Mariah was a great help!!

yvonne zarate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL COLLIER  |  Overall Experience 
Rating:
5.0

The only issue I had was that I wanted a medium storage and when I paid for it I realized I was given 2 small storage unit and not the medium storage unit I ordered.

Jessica Joe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Massamba Fall  |  Online Move In 
Rating:
5.0

I'm a returning customer. This facility makes the hardship of moving easy. This storage is impeccably clean and safe. Thank you to all your employees!

Diana Armendariz  |  Overall Experience 
Rating:
5.0

Work very well and kind to me.

Robert Phelps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayrando Brady  |  Online Move In 
Rating:
4.0

I like the facility, but could never get the card reader to work to get into my storage area. I was given 3 different cards to try. The last card would let me out but not in! There were too many price increases is why I moved my stuff out!

RONALD STEARNS  |  Overall Experience 
Rating:
5.0

Amazing and easy to move in.

Hollie McClay  |  Online Move In 
Rating:
4.0

Staff shortages makes wait times long

Victor D'Sa  |  Overall Experience 
Rating:
5.0

I love the people at this location!!! Isaiah always goes the extra mile with his customer service!!! Thanks again!!

Tamara Chadwick  |  Overall Experience 
Rating:
5.0

The staff at UHaul was friendly, helpful, and professional!

GILBERT ALONZO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatyra Brown  |  First Impressions 
Rating:
4.0

Gate hours should be either 24hours or a little bit later for closing

Oral Nunn-Ramsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN BRIDGEWATER  |  Overall Experience 
Rating:
5.0

Staff is awesome here

JAYNEE BLANCO  |  First Impressions 
Rating:
1.0

I was given the wrong unit size, had to pay a price that I did not agree to. I was understanding that the employee was new but I shouldn’t have to pay for his mistakes. No help whatsoever from staff Isaiah or manager Jessica. I have used uhaul for as long as I remember but because of those two people I will never use uhaul again, and will tell people not use them either.

Sylvia Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naima GARDNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Goldsmith  |  Overall Experience 
Rating:
5.0

Mariah and Rigo were a great help and provided exceptional service.

Briann Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin Brown  |  Overall Experience 
Rating:
5.0

Please add trash cans throughout the facility

Kadon Adams  |  First Impressions 
Rating:
3.0

Facility and staff are good but for paying for a climate controlled storage, I don’t feel like the climate is very controlled. Every single visit on hot or even warm days, it felt very hot and like there was little to no air ventilation.

Angel Rendon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA URSCHEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvia Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivy Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN HARRIGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

winifred holland  |  Overall Experience 
Rating:
5.0

Couldn’t have asked for better service it facility. Y’all do a great job! Thank you,

Elicia Neff-Steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evonne Curley  |  Overall Experience 
Rating:
4.0

The only issue I had - the sliding door was not open until 8Am. Also, the hours posted in the elevator are confusing.

SERGEI KOSTENKO  |  Overall Experience 
Rating:
5.0

Mariah and Zeke from the office we were at did an amazing job helping us!

SAMUEL ROSS  |  Overall Experience 
Rating:
5.0

The staff was very helpful.

Steve Jaren  |  Online Move In 
Rating:
3.0

Huge problem was lack of parking. That caused many people to park illegally blocking parking for those who want to get into their storage. The office staff didn't seem to care people were parked illegally.

Robert Burrill  |  Overall Experience 
Rating:
5.0

Employees went above and beyond to make this experience easy for me

Brenna Fisher  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHELE BOYD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luke Tomacheski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Ennis  |  First Impressions 
Rating:
3.0

The lock you made me use malfunctioned. Breaking the key. Your office help was no help. So I resorted to breaking into it. The lock you wanted on it(circle) wasn’t available when I rented. So I got the master lock look alike. Had that still be on the unit I am confident there would not have been a problem. Just another day. Take care.

Brian Lamb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbert Speight  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Edidiong Udofia  |  Overall Experience 
Rating:
5.0

The young man who helped me was very patient and kind. Thank you.

diane zekoff  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anne-Marie Jewell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RYAN LINDSTROM  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vencent ashly  |  Overall Experience 
Rating:
5.0

This location is my favorite location. Thank you U-haul for your excellent service.

Paula Mc Donald  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Levi Dubois  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

DOUGLAS BELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael McGerty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kasheba shakir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin Brown  |  First Impressions 
Rating:
5.0

The gentleman that helped me was fantastic. I dont recall his name but he was so patient and helpful. Moving is not fun and he did a great job answering my questions and assisting me. I would absolutely recommend your services and this location specifically to others. Please tell him thank you for me.

Michelle Shelstead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shari Singer  |  First Impressions 
Rating:
5.0

The young man that helped me was very knowledgeable & efficient

Anwar Thomas  |  First Impressions 
Rating:
4.0

The experience was easy and positive. Employees were helpful and courteous.

DAVID HANSEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA POLK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breen Gaughan  |  Overall Experience 
Rating:
5.0

This is one of the better locations. Staff has always been friendly and helpful.

Miranda Vieira  |  Overall Experience 
Rating:
5.0

We have used the facility for almost three years. Very well maintained, would return if storage is needed again

Marnie Neilsen  |  Overall Experience 
Rating:
5.0

The only thing, I wish they could improve, is the cost of storage units. Increasing the rate, every few months is why I decided to move my things elsewhere. U-Haul prices, are getting a bit expensive for the size(s) of the units. Just too much!!!

Denise Stegall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Rodriguez  |  Overall Experience 
Rating:
5.0

The staff was always very helpful - either by phone or in person. When I need storage again I will definitely come back to you.

PARIS PARTEE  |  Overall Experience 
Rating:
5.0

I thank you your service and help

william tod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Lollar  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sharon Berg  |  Overall Experience 
Rating:
4.0

Too expensive.

JOHNNY PAREDEZ  |  First Impressions 
Rating:
4.0

Most everyone was very helpful and gracious. I was not able to use the call back feature as the automated feature did not recognize the numeral prompts that were required to advance through the system. I have a Samsung Fold 4. This cost me valuable time wasted during a very stressful move. Changes to my arrangements were very difficult to make. I was not able to successfully move my things from the shipping Pod to a location closer to me. I will have to rent a truck again when I can secure storage closer to me. Mileage will be very costly to me because of this.

Moani Jansson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shane price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Mccartey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benji Tucker  |  First Impressions 
Rating:
5.0

Isaiah and Brenda have been very helpful to me in responding to issues. The other staff is also top notch.

Lisa Salyers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Davis  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kristina Young  |  Online Move In 
Rating:
5.0

The young man who rented me the storage unit was very courteous, helpful, and extremely accommodating.

Jeff James  |  First Impressions 
Rating:
1.0

When I first got my unit the door lock wouldn't close easley and after I asked if someone could fix it they never did. I get a message months later after having consistent payments that I was late 15 days on my payments. I know I payed that month because I had it on auto pay and I had the bank transcript. They made me pay the $89 for my unit when I already paid it for that month. Some of the staff aren't in the office when I go in and it takes a while to get help from someone. When I do it seems like they don't want to be there. I love Uhaul but not once have I ever had a problem like I did with this specific location

Jubilee Hume  |  Overall Experience 
Rating:
1.0

Way too expensive for the size unit! I went to a cleaner more secure facility with a larger unit for half the price! Also, the uhaul guy charged my card without my consent! Very unhappy with U-Haul

Trent Super  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vencent ashly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy Grayson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Galeno  |  Overall Experience 
Rating:
1.0

Decided not to store my items with Uhaul, since the location was highly unwelcoming, parking lot was full of a fleet of trucks that left a little or no room for customer parking, what customer parking was available was coned off, the entire dock, loading, unloading area was full of vehicles, we couldn’t get in to unload our vehicle on time to return our truck on time, your people were very unsympathetic to us, getting trapped in the back near the back gate, and only opened it and allowed us to go around when I asked him to after calling the intercom, and it not being answered, Even though the staff could see us, they ignored us. Would not recommend U haul.

Anita Wienke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shyeisha peterson  |  Overall Experience 
Rating:
3.0

Need to work on employees, they are very rude.

Lola Horne  |  Overall Experience 
Rating:
5.0

The staff went above and beyond ..they even filld a low tire on my personal vehicle...I feel great storing my things there ....thankS!

zack cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Rivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerrie Dobson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl trombley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Kuykendall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david holdren  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RaMar Donnell  |  Overall Experience 
Rating:
3.0

Besides the rate increase everything was fine. If not for the repeating increase, I would have continued to use your facility. Thanks Troy Kelly

Troy kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin HAREZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl trombley  |  First Impressions 
Rating:
5.0

Gracias por ser tan amable y attento de mi.

claudia almarest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valquit Murphy  |  Overall Experience 
Rating:
2.0

Staff unwilling to help and not pleasant When calling staff member gave out information of other client claiming I had back rent when I was on an auto charge. Not professional or appropriate.

coutney gorder  |  Overall Experience 
Rating:
5.0

waiting for the location manager to contact me regarding charges to credit card . moved out of unit late october have received charges for november and december ! please contact me a 805 478 3044

jose robles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Geissler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice scagliotta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheila Evans  |  Overall Experience 
Rating:
5.0

It is by far the most cleanest and best storage in the Chandler area I would walk there from Phoenix if I have to just to work out of there.. Staff are extremely friendly 😀😃😃

Patrice Tudor  |  Overall Experience 
Rating:
5.0

I was charged $27 after I left. I will call and find out what this charge was for.

SERGEI KOSTENKO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan Barger  |  Online Move In 
Rating:
5.0

Thanks you guys for all your help !!!!!! My truck was great my trip was even better!!!!

vance ray  |  First Impressions 
Rating:
5.0

Back lot was organized and free of equipment blocking areas. We were able to maneuver equipment, which is an improvement from past visits.

Rebecca Krawzcyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jemy Ann Houston  |  Overall Experience 
Rating:
5.0

The best

Hazim Albakri  |  First Impressions 
Rating:
3.0

I was paying for a climate control unit and it was so hot in there every time you went. I’ve had a climate control unit before through another company and it never uncomfortably hot to be in there.

Ivonne Murray  |  Overall Experience 
Rating:
5.0

An employee name Joshua W. was very helpful and went out of his way to help me w/ what I need to do once I return moving truck . Also since I rented a storage at that same location , he helped with the signing in and out process from storage . He answered all of my questions that I had . Joshua had a good attitude in helping people . I’ve had other rude reps before .

Evonne Curley  |  First Impressions 
Rating:
3.0

We have shared this experience once before. Please ensure the back storage lot is free and clear of equipment blocking access to turns and gates. This is third time we were unable to navigate the back lot without calling for staff to move trailers or moving them ourselves so we could maneuver a 26’ foot truck or our pickup and trailer in the lot.

Robert Krawczyk  |  Overall Experience 
Rating:
5.0

Brenda was always very responsive

Gail Hitt  |  Overall Experience 
Rating:
5.0

I've had good experiences in the past but this current experience was phenomenal. The staff was super friendly and helpful. I'm recommending this location for sure.

Jesus Gonzales  |  First Impressions 
Rating:
3.0

I was told by a staff person that even if I paid for the whole month and then decided to no longer use the unit I plus get back the amount for the part of the month I didn’t use. I paid on Sept 24 and moved out on Oct 6. When I inquired about it I was told I would receive nothing. Its a shame that UHaul values $40 more than a long term customer. There are several players in this industry and UHaul will not get any more of my business

Richard Hart  |  Overall Experience 
Rating:
3.0

Cooled units would have been ideal. Some items were damaged from the heat and there was a bit of an ant infestation with some of our things but other than that it was sufficient.

Jacob Buehler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele Mendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Momo Johnson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jasmine Attwine  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Torrey Reed  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

travis campbell  |  Overall Experience 
Rating:
1.0

I had multiple problems with U-Haul. Setting up payment online was difficult and I didn't know when autopay was turned on or off. I couldn't change the contact for my storage unit online, and was informed I couldn't do it over the phone. I live across the country from my storage unit, and I cannot just walk in to change information. The location to pick up my truck was moved with little notice. I received several unsolicited requests to move equipment for U-Haul at a vastly reduced price than they would pay for commercial. Calling U-Haul was a mess every time, and I was continually routed to another person without resolving my issues. U-Haul is a pain to work with, using deceptive business practices to make more money for themselves (i.e. moving pickup locations so you have to rent a truck from them to move things). I would not recommend them and will not be using them in the future.

Madison Green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vraiment Tredway  |  Overall Experience 
Rating:
4.0

I rented a one way trailer and my plans changed. When I went to extend the trailer rental I was told about the one month free storage because of the one way rental. Perfect.

Brian Michaud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Buck   |  Overall Experience 
Rating:
1.0

The gm is TERRIBLE along with the district manager all around rude unorganized and unprofessional. I was overcharged for my unit never got my money back and they still continued to call me after my move out saying I owed money after I said SEVERAL times I moved out months prior, Diana is awful!

Kira Vick  |  Overall Experience 
Rating:
5.0

The staff is amazing and friendly. Very helpful. Thank You Cameron and the rest of the staff.

Tonia Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin Chokey  |  First Impressions 
Rating:
4.0

Unable to maneuver 26ft truck in the outdoor storage area due to trailers being parked along edges of building. Not enough clearance to turn the corners. Please ensure the lots are clear of equipment clutter.

Robert Krawczyk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jubilee Hume  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith slentz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia Woods  |  First Impressions 
Rating:
3.0

Smoke-damaged furniture was left in the facility by the entrance and the smell permeated my storage items, including some clothes, and then into the car. I can't get rid of the smell and I am surprised no one noticed the stench of smoke damage. I had to report it twice before anyone moved the furniture out of the building.

DAVID STANDEFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VILLIA GANT   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID STANDEFER  |  First Impressions 
Rating:
5.0

Staff was very helpful and nice to work with - even though we didn’t stay with the unit originally selected, we will definitely go back to this location if we need a storage space in the future.

Amarissa V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Tracey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Lopez Jr  |  Overall Experience 
Rating:
5.0

All the employees working for you all treated me in a courteous and professional manner I read in my experience excellent because it really was thank you

mark salomon  |  First Impressions 
Rating:
5.0

Network system was down but they did everything to get me access to my unit, very helpful and NICE.

Stephen Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gabriel brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carolee honanie  |  First Impressions 
Rating:
2.0

The people and facility were great, however 2 lost reservations makes Uhaul itself below average

Eric Ritzberg  |  First Impressions 
Rating:
4.0

Was given a storage unit in part of the building where the A/C was not working and had to find my way back to the main office to request a new unit, which was given to me without any issues.

Joan BEEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elena Kononchuk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO HINOJOSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINH BANH  |  Overall Experience 
Rating:
3.0

No comments

Jose Cota  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABRIANNA SWANSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Rush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa England  |  Online Move In 
Rating:
1.0

I came in on October 31st 2021 to close out a unit. Signed paperwork, removed my belongings, and left. About 2 weeks later I received a call telling me that I need to come out a lock on my unit. I call back and inform them that I closed the unit out on Halloween evening and had nothing in there, plus I moved out of state. They informed me that there were items in there and I needed to come in to redo the process. I then asked to speak to a manager who was unable to come to the phone and was told he’d call me back. Next thing you know I get an auction email. Called again to let them know hey I signed a paper back in October and have nothing there. Was again told that they would take care of it and I needed to do nothing. Well nothing was done, now they claim I owe them for them not closing my unit out properly and allowing someone to place their belongings in my former unit.

Malisa Jones  |  Overall Experience 
Rating:
5.0

This facility was clean and well maintained. Instead of moving my items I wish I could move the facility. I would highly recommend this site

TONY WARREN  |  Overall Experience 
Rating:
5.0

Anna was great and always there to help! She is very friendly and made renting a truck, unit and buying boxes fast and convenient.

Jammie Elliott  |  Overall Experience 
Rating:
5.0

This is the 3rd time I've used the West Chandler facility. The staff is helpful and friendly. I've driven out of my way to use this location.

yolanda patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA LISY  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tristan Thornley  |  Overall Experience 
Rating:
1.0

There was never a time that our account was maintained with accuracy. Our code was never updated correctly so we were locked out most of the time. We couldn't even make it through the security doors. We had to upgrade to a larger unit and we went through the same subpar process we had with the first unit. Finally decided to close the account and go somewhere else.

JEFF FORSHEE  |  Overall Experience 
Rating:
3.0

Staff wad never clear on how to access building. They ALWAYS acted like I was bothering them when I came in. Never friendly, also when I went to get propane they did not answer the bell, (which said push for service).

Katrina Sloan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roni Gross  |  Overall Experience 
Rating:
3.0

No complaints or problems with storage. However, Be careful in renting trailers. The person that attached the trailer to the truck did not do properly. The trailer came off the ball of our truck. Not a good thing! Installation not done properly. Could have been an extremely dangerous situation in traffic.

suanne mabrito  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose Ramirez  |  Online Move In 
Rating:
5.0

The staff is amazing at this Uhaul site . Anna is very nice she answers all your questions without making you feel like your a bother. I would recommendo this property if your looking to store your items . The property is clean and well maintained,

LISA SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmagne Moran  |  Overall Experience 
Rating:
5.0

Employee Anna Hintze is very helpful for me to have a storage locked because I loss 3 storages total every time I made reservation per storage on 24908 S. Arizona Ave in Sun Lakes. I was very frustrated for a month because every time I make reservation and never sent me an email for me to send my credit card information and my I.D. to hold the storage. The storages was sold to someone else. I could not trust with Sun Lakes storage anymore. I had to find another location storage. I explained to her what happened. Anna found a storage for me on 6190 W. Chandler. to locked it so I could have a storage. Anna really helped me out. She has a good personality, professionalism, caring for me and good patience with me. I appreciate her help. Good Job Anna. I am very satisfied that location because of Anna.

KEVIN CATCHPOLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia Rivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey Jelinek  |  First Impressions 
Rating:
4.0

Very convenient, safe, secure and clean.

ARNOLD WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Duff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Doss  |  Overall Experience 
Rating:
5.0

Helped us get a storage place and went above and beyond.

Joshua Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Orduna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shellie Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta Carbajal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN BRIDGEWATER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA CRAIG  |  First Impressions 
Rating:
5.0

Best in the West

IRA JONES  |  Overall Experience 
Rating:
5.0

All the staff was very friendly and helpful answered all my questions . Anna is very nice she let me know all my options about my storage she was very helpful , I recommend this storage to a friend and also a customer from my job. Everyone is great here 5 stars all all around . Thank you so much for being so great

LISA SCOTT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry Schnelle  |  Overall Experience 
Rating:
5.0

The team was great to work with. The manager was patient with answering all of my questions. The staff always greeted my husband and i when we arrived and provided the best customer service.

ELNORA CUNNINGHAM  |  Overall Experience 
Rating:
4.0

Halls well lit, but storage unit had no light.

Jan Hartley  |  Overall Experience 
Rating:
2.0

I was in line for 30 minutes. There was only 1 customer ahead of me renting a truck. The customer was an employee and was trying to get an employee discount. The person behind the counter did not know how to give a discount. Another employee came in and said she had to start over. Then when she started over the customer’s employee number didn’t work. It’s unclear if this was a system issue or an incorrect number. Finally, the worker from outside helped me get my rental space. It took at total of 45 mins to to get my space that I had already reserved online. This was an excessive amount of time when only 1 person was in line ahead of me. Thank you

Steve Rowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL PARKER  |  Overall Experience 
Rating:
3.0

Due to the truck rentals the loading dock would be crowded with parked cars. It was difficult to load and unload. General parking was almost non-exeistant.

Dan Heinz  |  Overall Experience 
Rating:
3.0

I do not want to give the facility a bad review, but my last interaction is what made me not want to deal with this particular property again. The gentleman that assisted me was rude, unhelpful, and just plain did not care about his job. On top of all of that, I am being denied my prorated amount. The guy rudely said, We dont give any money back here. I am not happy with his behavior or the way he treated me. I am very frustrated with the fact that prorated amounts are not provided, I just paid for an entire month in the 13th and we moved out yesterday. That is sad, other properties give their customers their money back not steal it.

Luis Duran  |  Overall Experience 
Rating:
5.0

Truck, moving help, and storage connections from U-Haul account made moving go smoothly and less stressful. Thank you!

Gary Clack  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Osborne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHAFEY  |  Overall Experience 
Rating:
3.0

Direct phone contact is unavailable when needing to speak to someone about storage. The only option is to speak to someone whose geared for reservation of equipment.

MARCIA COMMEAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Allen  |  Overall Experience 
Rating:
4.0

They were most helpful gracious and knowledgeable. There were 4 employees, all were very friendly. Thank you

Zunique El bey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Kalagian  |  Overall Experience 
Rating:
5.0

Great place to do business, professional, friendly and always helpful.

daniel GUIER  |  Overall Experience 
Rating:
5.0

The staff at this facility was always helpful and very pleasant.

Diane Deneaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHAFEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Elliott  |  Overall Experience 
Rating:
3.0

Charged my acct after I closed my storage... hard to get my money back

KELLEY HORNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Dill  |  Overall Experience 
Rating:
5.0

Nice and clean. Easy to access and friendly staff that was always helpful.

Michael Kozak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Elliott  |  First Impressions 
Rating:
5.0

All the employees at the Chandler Blvd. & Kyrene UHall were friendly and positive. A great team there. I will definitely return when in need of storage or a moving vehicle in the future. Excellent Job!

neil troup  |  Overall Experience 
Rating:
5.0

Couldn’t have asked for a better experience. Thank you.

Steve Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Lane  |  Overall Experience 
Rating:
3.0

Water damage on some furniture.

Jordan Winstead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX BUTLER  |  First Impressions 
Rating:
3.0

I need to validate my return money on two units I never ended up renting. #1474 and # 2083. I believe #1474 was collected and transferred into 2083. Either way I need refunded $104

MARCIA COMMEAU  |  First Impressions 
Rating:
1.0

First off I was not the person who started a lease with U-Haul but still was responsible. They never physically saw me sign or set up a U-Haul account and I was harassed every month. I was called back in June or July and told my storage unit was around &900 plus and I told them they could send the unit to auction. For some reason after that they kept calling me about the unit and kept asking for a payment until it reached close to $2000. Now one I’m not paying that because as I stated I never started an account with U-Haul and it’s illegal for someone else to initiate a unit in someone else’s name and make the party responsible. Second, I told them when they called in June send it to auction and they decided to keep it open to reck up almost another $1000 on charges they are gone default for me to pay which I’m not. I will report this to the BBB and any action needed to move forward I am willing to take.

Kyvarri Parker  |  Overall Experience 
Rating:
3.0

Yes

AHMADHASAN TAMIMI  |  Overall Experience 
Rating:
5.0

Anne was wonderful. Very helpful.

Virginia Dill  |  First Impressions 
Rating:
5.0

The general manager on site and the other staff were super helpful and great to work with.

Laura Mathews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

telesia jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN QUALLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim soper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dario Padilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vlad Zarnescu  |  Overall Experience 
Rating:
5.0

Very helpful

Monica shark  |  First Impressions 
Rating:
5.0

staff was very helpful and the facility was well maintained

judy wessel  |  Overall Experience 
Rating:
5.0

Can’t be any better! Thank you!

SCOTT BRECHNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anaid Urrea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerold Olson  |  Overall Experience 
Rating:
5.0

Isaiah and Anna did an amazing job! Will definitely recommend! Also loved that there was a one way trip special for a unit it worked out perfectly!

veronica stillwaugh  |  First Impressions 
Rating:
5.0

The girl who runs the place. She’s amazing and has the best customer skills.

Scott Brechner  |  First Impressions 
Rating:
5.0

My experience was fantastic. This was my first time using all the services from moving supplies [love the dish kits], truck rental, and moving helpers. From beginning to end the team was exactly what I needed. Storage was easy to get into, plus having the deck line up with the back of the truck made it easy for the Helpers and the free access to the carts was extremely helpful. #happycustomer

ELNORA CUNNINGHAM  |  First Impressions 
Rating:
5.0

The general manager on site was very helpful and friendly and worked with us after being told about the free 30 days storage unit with call center people when she told us Uhaul wasn't doing that anymore.

Laura Mathews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delissia Swan  |  Overall Experience 
Rating:
5.0

Anna and the Isaiahs were so helpful, friendly and accommodating going above and beyond to assist, I’n so appreciative for that!

Kira Vick  |  First Impressions 
Rating:
3.0

Very upset unit leaked lost alot of my stuff due to mildew

Donnetta Alford  |  Overall Experience 
Rating:
5.0

Thank you so much for your help especially since we couldn't afford payment any longer and you allowed us to pay a small fee to remove our possessions! We are very grateful as Covid has really put us in a bad financial bind and with sympathy and understanding we didn't lose our valuables. Thank you! I will recommend Uhaul anytime someone needs storage or moving supplies . You guys have been great!

lynn shepherd  |  Overall Experience 
Rating:
5.0

The customer service is very good.

SCOTT BRECHNER  |  First Impressions 
Rating:
1.0

Hours not posted correctly. Big 24 hour access sign by door. Got locked out while trying to move and had to call after hours to open so I could close unit and get my belongings. Called about having monthly canceled early since it was 3 days into new month. Told them we had everything cleared. Was told can't cancel the month and its rented by the month. Next time I came since I had to rent the whole month and I figured I'd pit a few thing in the unit. they had zip tied our unit closed and marked it clean and ready to rent. Had to go to office during business hours to have them remove and fix system. over all nice place but extremely poor communication. I will highly recommend that anyone I know go somewhere else. On side note the manager on duty was very professional and understanding of my frustration.

Kenneth Lively  |  Overall Experience 
Rating:
5.0

Very nice facility.

SERGEI KOSTENKO  |  Overall Experience 
Rating:
5.0

Friendly an polite

Richard Sims  |  Online Move In 
Rating:
5.0

Anna is an excellent manager of the facility.

Arthur Henry  |  Overall Experience 
Rating:
5.0

Your all doing an awesome job...I recommend U-HAUL to frie ds and family, great rates too...thank you for all your HELP.

Virginia Lee  |  First Impressions 
Rating:
2.0

I had reserved a climate controlled storage unit on Friday, I received a voice mail on Sat morning that somehow they no longer had that unit so I had to scramble to find another storage unit. I had another U-box in storage & went there to add more items & they had moved it to another facility without my knowledge.

Deborah Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy Bridges  |  Overall Experience 
Rating:
5.0

Worked w the manager and she was great!

Andrew OBrien  |  First Impressions 
Rating:
5.0

Great job!

John Kelemen  |  First Impressions 
Rating:
5.0

My excellent experience is 100% because of Anna Hintze, the General Manager of this location. She is the only reason this store functions, by leading and having the respect of her staff. Ms. Hintze is hindered by one female employee though, but maybe she is new. If this young girl is not new and there isn’t a specific need for another body, she really should seek employment elsewhere because of her lack of any knowledge and zero customer service.

BUFFY LAWRENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Carrillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reinmar Freis-Beattie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Reyes  |  Overall Experience 
Rating:
1.0

Staff was not friendly or helpful.. over charged me and gave me wrong information.. Will not use facilities ever again.

THADDEUS POPOF  |  Overall Experience 
Rating:
3.0

When I initially set up my storage unit, there were a lot of issues get a pin or card to work on the doors and I kept having to go back in to the store to try to figure it out. The person who helped me first also did not show me where my unit was or remove the uhaul lock so I could open it and use my own, I had to go back down after finding the unit on my own to request the lock be removed. When I later reserved a truck and one way drop off of the truck because of how far my storage unit was from my new house, I was informed the day before pick up that I couldn't do this unless I changed my truck reservation to a later time. Everyone I interacted with was very nice but overall my experience was that every department at Uhaul is extremely disorganized, which just added to the stress of the move itself.

Miriam Presley  |  Overall Experience 
Rating:
5.0

Anna Hintze provided our family the most professional, extremely efficient and much appreciated service ever during a recent rushed and stressful move! She signed us up with an account and got us right into a unit so quickly and because of her, we'll definitely recommend this location and share our experience with anyone moving or needing a storage unit or rental truck! We are so appreciative of Anna- this was the best business experience we've had in years! Thank you so very much! Cynthia Hale and family

Cynthia Hale  |  Overall Experience 
Rating:
1.0

Abysmal considering the unit I rented was not available. What does a reservation mean??? Apparently nothing to this uhaul location. I move my stuff across the country to have no storage unit. You failed me. I was forced into a unit I did not want. If it wasn't for needing something ASAP, I would not be storing here. I expect follow up and an explanation.

James McAlevey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Hartz  |  First Impressions 
Rating:
5.0

The staff was super helpful, and it allowed us to execute our moving and storage plans even more quickly and painlessly than we expected to. Thank you U-Haul West Chandler!

ANDREW PORTER  |  Overall Experience 
Rating:
5.0

I love the guy that checked me in. He is so thoughtful and detail orientated. His attitude is great; even when it is crazy busy. He checked me in when the moratorium expired, he had a busy day and still smiled and did not cut corners with me. I appreciate him. Anyhow, he an excellent employee and you should be thankful to have such a great guy on your team

KIMBERLY SOPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALVADOR CEJA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anaid Urrea  |  First Impressions 
Rating:
3.0

I would not recommend the moving services offered through the movers site. They are terrible. But the truck got me from one place to the other without issues.

Delissia Swan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Sitera  |  First Impressions 
Rating:
5.0

Staff was great.

DOUGLAS BELL  |  First Impressions 
Rating:
5.0

The Customer Service was exceptionally helpful and very friendly.

judy wessel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Pelkey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Corral  |  First Impressions 
Rating:
1.0

Truck smelled like dog poop, staff was rude and unit was much smaller and harder to get to than advertised! Will never use Uhaul again.

THADDEUS POPOF  |  First Impressions 
Rating:
5.0

Possibly come up with a better way to enter the facility. The card reader barely works. Checking out at a different one is concerning

Alan Palermo  |  Overall Experience 
Rating:
5.0

Have been using this location since 2000. Always good service and good pricing.

SERGEI KOSTENKO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalva Guzman  |  Overall Experience 
Rating:
5.0

I found the staff quite friendly & helpful - especially Anna. Everything went quite smoothly on move in day. My only suggestion is to maybe have some longer carts that would acomodate larger items like sofas, mattresses, etc.. My movers had trouble with the larger items on the carts provided.

Nancy Goldsmith  |  First Impressions 
Rating:
5.0

The 4 foot high storage is ridiculous. They should be 4x4x8, not 4x8x4. And your website should be clearer about it.

Kristina Snyder  |  First Impressions 
Rating:
4.0

Need to be 24 hr storage access

Tara Lane  |  First Impressions 
Rating:
5.0

There is a new manager at this location. I would like to thank her for her professionalism and excellent customer service skills. I was frustrated and it was so easy to talk to her. She was great. Location 6091 w chandler Blvd. chandler az You picked a good one. She is very nice and firm

Kathy Buck   |  First Impressions 
Rating:
1.0

I have called and emailed numerous times and the manager has not called me or written me back. I will be moving my items out soon. Worst service.

TAMMY SHUST  |  First Impressions 
Rating:
2.0

Staff put a lock on my unit while I was moving everything out and didn't know it was open on weekends (they weren't open on weekends in the city I moved from) so I had a fun extra charge of $350. Was so nice not being able to afford food and having to eat at work every day. Didn't have a whole lot left in there but ended up having to leave what little was left. Probably gonna get a letter saying they want another 200-300 for not removing everything.

Angelo Villegas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Carrillo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Esther Llamas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Pfaff  |  First Impressions 
Rating:
4.0

I am disappointed in your policy that does not allow, long-time customers of yours in good standing, to prorate days left in the month when they have to move out of their storage space early. You should only charge good customers for the days they actually used the storage space. Thanks!

Mark BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie Milliard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Robertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briyanna Gonzales  |  First Impressions 
Rating:
5.0

I have been using this u-haul location when needed since about 1994. The staff has always been professional and has provided the absolute best service. Every experience with this u-haul location has been fantastic. The facility is always spotless clean and their vehicles are like brand new. My neighborhood is lucky to have this u-haul at our service!

HERMAN SCHILLER  |  First Impressions 
Rating:
5.0

We had 2 different stores help us find a unit and the customer service was absolutely amazing! Everyone went out of their way to help us, and the men that helped us fill out the paperwork and payment were extremely kind and happy. Would highly recommend them to everyone we know.

Carter Taylor  |  First Impressions 
Rating:
3.0

Staff was friendly but we did not get exactly what we wanted for storage. They tried though.

Courtney Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Kinniburgh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACKIE CONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda holden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda patterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY YOUNG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Bernson  |  Overall Experience 
Rating:
5.0

Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!

RONALD BAIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky hammar  |  First Impressions 
Rating:
5.0

A great place and great staff. I been their for over 10 years sad to go.

ROBERT TATE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERNEST A MAYER  |  First Impressions 
Rating:
5.0

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Virginia Stahl  |  First Impressions 
Rating:
3.0

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Teejey Untalan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Mohr  |  First Impressions 
Rating:
5.0

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Marnie Neilsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Bridgewater  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Hudson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin Devereaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qinzi Lei  |  Overall Experience 
Rating:
5.0

My family has used this facility for years, and have never had a bad experience!

JOSEPH JOVENAL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELVIA LUNA  |  Overall Experience 
Rating:
5.0

Very helpful manager.

Carolyn Bridgewater  |  First Impressions 
Rating:
3.0

Overly priced storage units. Had to pay for climate control which we didn’t ask for. Had to pay extra for that.

Orlando Singer  |  Overall Experience 
Rating:
5.0

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Jeanette Clayton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas VANDAM  |  Overall Experience 
Rating:
5.0

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

William Hartley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Smith  |  Overall Experience 
Rating:
5.0

Thank you

Jacqueline Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Parlette  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Harris  |  Overall Experience 
Rating:
5.0

Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!

DAVID GREENE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Martinez  |  Overall Experience 
Rating:
1.0

Bait and switch with truck drop off charges. Charged for fuel I didn’t use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

RYAN MCKEAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER VAUGHN   |  First Impressions 
Rating:
5.0

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

LORETTA WILLIAMS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

caprice hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Matthew  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall Smith  |  First Impressions 
Rating:
3.0

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Donna Doss  |  First Impressions 
Rating:
5.0

I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!

Diana Armendariz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT SOVIK  |  Overall Experience 
Rating:
2.0

It’s really sad after answering “yes” to several questions about the facility and staff, and to rate this location with two stars. Why? It’s this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they’ll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn’t pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who’s a co-sign to a rental agreement. It’s someone who’s to be notified if something should happen to me... injury, or death. Really?! You’ve sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I’m a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.

Christopher Ahlenius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorrie Perry  |  Overall Experience 
Rating:
5.0

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

LISA KIMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joannie davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Odis Wheaton  |  Overall Experience 
Rating:
5.0

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Connie Niespodziany  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSEPH BOOTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil scheel  |  Overall Experience 
Rating:
4.0

Not allowing new move ins more than just the business hours access would be nice.

Malisa Jones  |  First Impressions 
Rating:
5.0

The best part of my moving experience was arriving here and receiving great customer service. What’s more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.

Christopher Ahlenius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar Siliceo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANDRIANA THOMPSON  |  Overall Experience 
Rating:
5.0

Excellent staff, helpful in every way.

James Kramer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Senga killworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Hibbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Gregg  |  First Impressions 
Rating:
5.0

Eric was very nice and when Tamika was there she was very nice also.

Gina Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Turner  |  Overall Experience 
Rating:
5.0

Great customer service in the office at this location!

Kori Black  |  Online Move In 
Rating:
4.0

Have had 2 units there since 2018.

Jemy Ann Houston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN LAPPIN  |  Overall Experience 
Rating:
4.0

The first part of our using your facility I thought the area of our room was not quite cool enough

ormal saathoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Stamm  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Burk  |  First Impressions 
Rating:
3.0

This place needs improvement with knowledge of their work ethics and a little more helpful.

Esther Llamas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN COOLEY  |  First Impressions 
Rating:
5.0

Fantastic customer service.

PRESCILLA GONZALES  |  First Impressions 
Rating:
5.0

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Mia Kilgore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Olson  |  Overall Experience 
Rating:
5.0

Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!

deborah clark  |  Overall Experience 
Rating:
5.0

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Barbara Michalski  |  First Impressions 
Rating:
4.0

Service was great and I appreciated the “heads up” when it came time to pay the rent.

Eunice Lowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODI DEROS  |  Overall Experience 
Rating:
5.0

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Everest Wyaco  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

falencia toledo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette Smith  |  Overall Experience 
Rating:
5.0

Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!

Jayci Tanquary  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scot moynahan  |  Overall Experience 
Rating:
5.0

Great friendly staff. Manager is awesome.

Michael Kozak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve coker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Carrillo  |  Overall Experience 
Rating:
5.0

great

Ignacio Montes Romo  |  Overall Experience 
Rating:
5.0

Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.

Noel Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Cabrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mina Najari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosey Stinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Battafarano  |  First Impressions 
Rating:
5.0

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Ronald Rasp  |  First Impressions 
Rating:
5.0

We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.

jeanne tanner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tracy harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

optima tax reilief  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brock Wellsmarquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA BREWER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Beasley  |  First Impressions 
Rating:
5.0

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Amber Corral  |  First Impressions 
Rating:
5.0

Thank you.

Joe Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ignacio Montes Romo  |  First Impressions 
Rating:
5.0

Man that helped me was polite, friendly and made sure he explained everything.

Tesha Gillan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosey Stinson  |  First Impressions 
Rating:
5.0

Staff has been excellent very helpful every time I come in.

ebonee sanders  |  First Impressions 
Rating:
5.0

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

GATHON MCGOWAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Gaytan  |  First Impressions 
Rating:
5.0

The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!

Herman Schiller  |  First Impressions 
Rating:
1.0

They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.

Jane Suh  |  First Impressions 
Rating:
5.0

Very secure

Linda Mitchell  |  Overall Experience 
Rating:
5.0

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Julio tribiana  |  First Impressions 
Rating:
5.0

Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.

DEBORAH WARD  |  Overall Experience 
Rating:
5.0

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

CAROL & TIM LLOYD  |  First Impressions 
Rating:
5.0

Good location.

Karen Green  |  Overall Experience 
Rating:
5.0

Courteous service thank you

Mechelle Schaefer  |  First Impressions 
Rating:
5.0

These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Thank you.

Robert Dye  |  First Impressions 
Rating:
5.0

It was a wonderful experience!

LINDA HOWARD  |  Overall Experience 
Rating:
1.0

My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.

NEIL WOOD  |  Overall Experience 
Rating:
4.0

Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their st

TIM DUNN  |  Overall Experience 
Rating:
5.0

The Manager was extremely pleasant and helpful

tim burrows  |  Overall Experience 
Rating:
5.0

N/A

Marcus Laniohan-Sibley  |  Overall Experience 
Rating:
5.0

Nice people

Donald Phipps  |  First Impressions 
Rating:
5.0

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Elizabeth De La Cruz  |  First Impressions 
Rating:
3.0

Was put on hold for a long time could not get through the 1-800 numbers

gary eldridge  |  First Impressions 
Rating:
5.0

Jade was wonderful to work with. Storage area was so clean.

Richella Thomas  |  First Impressions 
Rating:
5.0

I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

GinaMarie Natarelli  |  First Impressions 
Rating:
5.0

I love UHaul. I have used UHaul whenever I move.

Paul Vollmer  |  Overall Experience 
Rating:
4.0

Exceptional customer service! Pricing is very reasonable!

Randall Tyree  |  First Impressions 
Rating:
5.0

I love UHaul.

Paul Vollmer  |  Overall Experience 
Rating:
3.0

My storage unit was broken into, so I only had used the facility for less than a month.

Jennifer Pankowski  |  Overall Experience 
Rating:
4.0

Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

robyn dahl  |  Overall Experience 
Rating:
5.0

Eric and Isaiah were awesome to work with they were very helpful

Volkmar Lund  |  Overall Experience 
Rating:
5.0

The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Paul Vollmer  |  First Impressions 
Rating:
5.0

Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

Greg Vannatter  |  Overall Experience 
Rating:
5.0

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Christina Blackmore  |  First Impressions 
Rating:
3.0

This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

Mike Stanfill  |  Overall Experience 
Rating:
5.0

Would recommend u to my friends staff went above and beyond to help and are very friendly.

JOHAN Sallons  |  Overall Experience 
Rating:
5.0

Very helpful staff members in and out of the office. The facility is very clean.

Eugene Edwards  |  Overall Experience 
Rating:
5.0

Thank you!

TAMMY JOHNSON  |  Overall Experience 
Rating:
5.0

There was never a problem there. Someone was always there when needed. Very clean.

Carole Shuck  |  Overall Experience 
Rating:
5.0

Clean truck

Catherine Tomerlin  |  Overall Experience 
Rating:
5.0

Nice facility, nice people.

jonathan kacprowicz  |  Overall Experience 
Rating:
5.0

I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.

TIM WATKINS  |  Overall Experience 
Rating:
5.0

Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.

Elizabeth Cabuena  |  Overall Experience 
Rating:
3.0

Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrs

ANNETTE SAVOY  |  Overall Experience 
Rating:
5.0

I have used

Margeret Romero  |  Overall Experience 
Rating:
5.0

Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.

MIKE FERGUSON  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and helpful. Was a very smooth and quick check in.

yvette rodriguez  |  First Impressions 
Rating:
4.0

Need temporary storage for a few months. Worked out perfect, accessibility and no contract.

Mark O'Rilley  |  Overall Experience 
Rating:
3.0

The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.

cheryl borg  |  Overall Experience 
Rating:
5.0

Destiny is great!

JOEL HIGGINBOTHAM  |  First Impressions 
Rating:
5.0

I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.

MARY JENKINS  |  Overall Experience 
Rating:
1.0

Staff was rude. God forbid, when moving out there isn’t some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 there

CARSON WHITE  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service representative at the location. He was very helpful and friendly

beatriz aboul-nasr  |  Overall Experience 
Rating:
5.0

Thank you for years of great service while we had our stuff stored there. Y’all are the best!

FREDRICK EMERY111  |  Overall Experience 
Rating:
5.0

Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!

cheryl borg  |  First Impressions 
Rating:
5.0

Always we are treated so well here! Great staff ... friendly and helpful!! Thank you

TODD BESHEARS  |  Reservation 
Rating:
5.0

My experience was very quick, knowledgeable, and friendly.

teresa anderson  |  Overall Experience 
Rating:
4.0

The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.

Mike Standfill  |  Reservation 
Rating:
5.0

Great experience.

William A Baker Sr  |  Reservation 
Rating:
5.0

Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.

nery alonso  |  Overall Experience 
Rating:
5.0

they were excellent and very helpful

ted piotrowski  |  Overall Experience 
Rating:
5.0

Would highly recommend this place to many for their needs and services

Anthony Balderrama  |  Overall Experience 
Rating:
5.0

They always have a truck available

Tesha Gillan  |  Reservation 
Rating:
5.0

Very helpful in what I was looking for.. very professional . Well put together team.

ray hernandez  |  Overall Experience 
Rating:
5.0

We had multiple units for 10 years and also over the years rented trucks all good experience.

COURTNEY SCHAEFER-GORDER  |  Overall Experience 
Rating:
4.0

A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.

Brian Jensen  |  Overall Experience 
Rating:
5.0

Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.

Troy Stiffler  |  Overall Experience 
Rating:
2.0

2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.

Vanessa Lopez  |  Reservation 
Rating:
4.0

Thank you

KAREN CAPELL  |  Overall Experience 
Rating:
5.0

Thanks for your excellent customer service!

Michael Mc Avoy  |  Overall Experience 
Rating:
3.0

Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one made

yvette skaggs  |  Overall Experience 
Rating:
5.0

Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....

Jacqueline Jackson  |  Overall Experience 
Rating:
3.0

Some staff had a stale attitude while few were kind and caring

diamond banks  |  Overall Experience 
Rating:
5.0

Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.

Debbie Posey  |  Overall Experience 
Rating:
5.0

We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!

EDWARD MAZER  |  Overall Experience 
Rating:
3.0

Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.

Jeffrey Schott  |  Overall Experience 
Rating:
5.0

Treated great from the moment i arrived

Richard Campbell  |  Overall Experience 
Rating:
1.0

Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.

Richard Tate  |  Overall Experience 
Rating:
5.0

I'm very grateful for the service. thank you

salvador mejia  |  Overall Experience 
No reviews have been submitted for this location.

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