I was not pleased that my gas tank when I received my truck was at barely 1/8 of a tank, meaning I had to get gas twice before returning my truck.
ANDREW SCustomer Reviews for U-Haul Moving & Storage of West Allis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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THOMAS C | Overall ExperienceHave a friend who may be moving from South Texas to Kansas City this summer and I told her how wonderful your services were for me and she was impressed and said she also will look into using your company to help her.
Diane P | First ImpressionsExcelente atención
Rocio L | First ImpressionsEveryone that I encountered at the u haul business was extremely helpful and made us feel at ease when we needed help. Great group, will definitely use them again
Mark H | Overall ExperienceAt first, I was not happy with my move out experience. I was sent an email saying that I owed money after visiting a staff member in the office, making them aware of my move out date prior to my next billing cycle yet I still got a bill for the next month. I then sent an email to them to respond. They did with satisfaction.
Cydney O | Overall ExperienceThe only complaint I would have it be the prices are a little high
Tim L | Overall ExperienceI like everything that was provided for me
Marcia D | First ImpressionsThank you for the safe, convenient storage.
Jim J | Overall ExperienceAll was everything that I needed!
Sonya W | First ImpressionsElise was very helpful. From start to finish she was professional and answered all of my questions.
BRIA V | First ImpressionsHelp made my stressful situation an easygoing experience great people make the job of moving easier
Mark H | First ImpressionsVery easy process, everything went smoothly. Will definitely use again if needed.
Kevin C | Online Move InI always check with uhaul first
KENNETH L | First ImpressionsInitially, the woman on the phone was great and explained finishing the process on the app. The app experience was horrible. Maybe I'm older or not as tech savvy but I was nearly ready to cancel the entire process. It took my 1.5 hours to complete the registration and payment process. Once we got to the unit everything was fine. Uhaul, this app is a disappointment. I should have been able to finish the process with the first lady ON THE PHONE.
Shayna S | Online Move InThe Manager is beyond Amazing and very professional and the employees are all very professional and helpful! It's nice to run into an approachable team like the one they have. You guys are all amazing!
Danielle S | Overall ExperienceI received the most courteous service. The employees worked well together. Many times I’ve experienced where ONÈ employee needs assistance but another isn’t will to help. What I experienced was harmony. I believe a business will prosper if the environment internally runs smooth. Customers pick up on the disconnect and may not be as enthusiastic about recommending this Uhaul establishment. I would recommend it highly and would continue using the service as needed. Thank you Uhaul Employees , 924 S 108th St. Sincerely, Cassandra Reeves
Cassandra R | First ImpressionsI called and made a reservation for a 10x15x8 with a garage door to store palleted items with a pallet Jack. I confirmed this a week ahead of time and when I checked in there was only a unit with a regular door. It made me change plans after I already had the load on a truck to move in, there were no more units that size available, so I went to another storage company. That company only .3 miles away had bigger units, and cheaper storage. Thanks to terrible customer reps I ended up getting a better deal because I was originally going to rent 2 units from Uhaul. However I will say the woman working the business that day was very apologetic and it was not her who made the mistake. Thanks for helping me save money
MARCELLUS D | First ImpressionsFast and friendly custimer service
MELISSA K | First ImpressionsQuick access to the facility and the cleanliness of the whole area were appreciated. The staff are very friendly and informative. West Allis U-Haul has been my go-to provider of trailers, car dollies and now storage for many years. I'll be back!
GRANT H | Overall ExperienceI was disappointed at the amount that they charged me due to the fact that I returned it without taking the photograph of the gauge, with returning the truck due to the fact that they didn’t tell me I needed to take a picture of this or whatever and so when I returned it ahead of schedule, I was still charge for the 24 hours plus some! so with that being said, I was not too happy. The gas wasn’t a problem. Because, the gas was the same amount that was use.
SUSIE O | First ImpressionsGracias por tener jente que habla Español
Israel O | Overall ExperienceAwesome staff.....thanks to all of you! HAPPY HOLIDAYS TO ALL
Shari S | Overall ExperienceGreat customer service
Florence B | Overall ExperienceExcellent customer service at this facility. Always clean and well kept. Very easy to move in and out. I highly recommend this Uhaul storage facility.
PETER M | Overall ExperienceStaff was not always very helpful..seemed under trained. They were nice though. I also do not like rhat that I have to call a call center to get info at an on site facility . Especially when the staff has no idea what sizes units are available and what cost is? Seems counter productive to me.
DAVID J | Overall ExperienceWould have liked the option to an extended day by day rental for out going customers. Extenuating circumstances may require a day or two past the agreement date. I had my locker for 3 years and would have appreciated the courtesy.
madonna r | Overall ExperienceI was told that I had access 24hr to enter but once I enter into the office I was told it was only open till 10pm.
Dael V | First ImpressionsElsie Lopez is very friendly, courteous and professional manager.
JAIME N | Overall ExperienceTy
Michael R | Overall ExperienceUnit I reserved wasn’t available. Didn’t find that out until I arrived. Had to pay a lot more for the next size up. Irritated. Staff was friendly and apologetic. I
Dianne M | First ImpressionsService was well place is great i look forward again when need to store back at UHaul .
George M | Overall ExperienceSpent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn’t know what they are doing. Worst experience I’ve ever had with uhaul
Thomas F | First ImpressionsOutstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!
TRIPP M | Overall ExperienceEasy access and friendly staff. Thank you
Jim J | Online Move InGood costumer servís
Yazmarie M | First ImpressionsI had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund
STEVEN C | Overall ExperienceKept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.
VICTORIA H | Overall ExperienceReservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.
Catherine C | First ImpressionsI'm a contractor and 24 hour access is great for me
ROBERT D | First ImpressionsI know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.
MICHEAL C | Overall ExperienceThanks again!!
Roy S | Overall ExperienceGreat service! I'd definitely use them again.
BRENNAN S | First ImpressionsUhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years
STEVEN C | Overall ExperienceLisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back
CHRISTOPHER S | Overall ExperienceLong wait to speak to someone over phone.
Rita A | Overall ExperienceReserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera “local trailer”- I’d have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.
PETER P | Overall ExperienceAfter completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.
WILLIAM R | First ImpressionsI’m really annoyed that U-Haul’s policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate’s new policy.
Athena C | First ImpressionsNot a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.
Robert B | Overall ExperienceThe 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.
JASON M | First ImpressionsTruly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.
LORI R | First ImpressionsMy storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!
Jason T | Overall ExperienceDeAndre and Tyler we're extremely helpful
ISAIAH M | Overall ExperienceThe staff were vary helpful in meeting my storage needs.
STEVEN C | First ImpressionsMove in was a breeze and everything was handled very quickly and efficiently.
Jacqueline V | First ImpressionsThe employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.
Rachel D | Overall Experiencegave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there
BRIAN F | Overall ExperienceGood people at this location, would recommend
RICHARD B | Overall ExperienceMy experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.
rebecca l | First ImpressionsPick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?
Thomas W | First ImpressionsI rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.
Abigail P | First ImpressionsThe staff was helpful! They let me view two different sized units to help better my decision. Thanks!
Andrew K | First ImpressionsNo comment
Terry R | Overall ExperienceI feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.
giuseppina c | Overall ExperienceYour price got to high. For a small sheid.
Vicki F | Overall ExperienceI will never come back to this Uhaul
Donnell T | Overall ExperienceCustomer service is horrible, long wait time, not knowledgeable about UHaul services and don’t care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!
Crisella V | Overall ExperienceVery good experience. Staff need clear communication of the way things work
sandra w | First ImpressionsGood
David B | Online Move Ineasy to arrange and easy access.
Sonja T | Overall ExperienceDidn't care for the messages every hour telling me when the truck had to be back.
DAVID H | Overall ExperienceDid not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.
sheri b | Overall ExperienceFast & easy. No hassle
Timothy B | First ImpressionsExcellent service as always! I use Uhaul for all my moving and storage needs
Brent F | Overall ExperienceStaff was always pleasant and very helpful
Shania g | Overall ExperienceGreat service. They just need more people working up front and not have the people who don’t work up front standing there playing around. It’s confusing and frustrating.
KIERA P | Overall ExperienceCashier didn’t know what he was doing. I asked him questions he said he didn’t know or he forgot. The guys in the back did nothing to help him. Terrible experience
KIERA P | First ImpressionsU can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.
tim l | Overall ExperienceVery nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.
Mark D | First ImpressionsAwesome work
Gregory K | First ImpressionsWaiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct
Jodi V | Overall ExperienceThey confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.
KIMBERLY L | Overall ExperienceThank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.
KATHLEEN E | Overall ExperienceI am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.
GERMAINE B | Overall ExperienceWe had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!
Brian J | First ImpressionsThe staff was always friendly, kind, patient, and helpful.
LINDA N | Overall ExperienceAbsolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!
Kristen C | Overall ExperienceThe staff were very helpful.
John B | Overall ExperienceThank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.
mathew l | Overall ExperienceFriendly professional service very relaxing.
Mark M | ReservationI rented the storage unit mid July but didn’t actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.
David A | Overall ExperienceGreat uhaul experience.
Lynda R | Overall ExperienceQuick efficient, friendly,
Lisli B | Reservationnone
Harold G | Overall ExperienceVery professional staff
James A | Overall ExperienceThe storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.
Adriana V | Overall ExperienceStaff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.
Edward R | Overall ExperienceEverything went well thanks for the help and the storage worked out well.
melissa b | Overall ExperienceEverything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times
alan i | Overall ExperienceEveryone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. Thank you!
brian t | Overall Experience