Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tire sensor light was on and agent was aware when I returned the truck. Also VERY difficult to move back or forward to adjust it. When I went back inside to get help I had to wait because he was helping someone else out. That was ok. But when he came back outside he went to get another truck for the other person instead of finishing with me so that I could get going.
Pamela Ernerst
Rating:
5.0
Customer did not leave a comment.
Phillip Cooper
Rating:
4.0
Customer did not leave a comment.
Carla Crawford
Rating:
5.0
Customer did not leave a comment.
Gayla Flores
|
Overall Experience
Rating:
5.0
Great staff
All around good experience
Gregory Stanton
Rating:
5.0
Lady at the front was very nice.
Jennifer Lacour
Rating:
4.0
Customer did not leave a comment.
Brett Wilie
Rating:
5.0
Customer did not leave a comment.
JACOBY GREEN
Rating:
5.0
Pick up was so easy and fast! Truck smelled freshly cleaned and the Manager helped me find a drop off location that was close to my house .
Katherine Burns
Rating:
5.0
The attendant checked me in and out the door very quickly, I was able to get to my destination on time.
Richard Morse II
Rating:
5.0
In the 3 times I have been to this location each time I have been well treated. Employees always friendly, efficient & professional. Thank you.
Abel Barron
Rating:
5.0
Customer did not leave a comment.
Matthew Hudak
|
Overall Experience
Rating:
1.0
The staff is rude. The female agent disconnected the call on me as I was talking. When you communicate with them, they still call and hound you. They are rude, inconsiderate and disrespectful. I will never rent at until again and I will share and tell my experience to everyone of how disgusting the customer service is. I even overheard an agent get smart with another customer. Just disrespectful. Never again
TAMISA HUNTER
|
Overall Experience
Rating:
5.0
Great service!
MICHAEL COPELAND
Rating:
5.0
Great storage facility.Safe , secure, and convenient location.
Dennis Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Becky Gillentine
Rating:
5.0
Customer did not leave a comment.
DEVANTE MATHIS
|
First Impressions
Rating:
5.0
manager was great!!
Bob Purser
Rating:
5.0
Friendly staff and professional
Randal Shaw
Rating:
5.0
Customer did not leave a comment.
David Rojas
Rating:
1.0
Lack of communication , lengthy pick up process. The premises were way too small to navigate the trailer out of the pick up location, it took way too long for the overall time frame from start to finish . Not enough staff to help ensure an easy exit .
Booking was made a month prior to pick up for another town / location. U haul put no effort into ensuring a closer pick up location was available.
isabelle sanders
Rating:
5.0
Customer did not leave a comment.
TIMOTHY OWENS
Rating:
5.0
Customer did not leave a comment.
Brittany Johnson
Rating:
4.0
Door on trailer needs to be adjusted or replaced
Daniel Peters
Rating:
5.0
Customer did not leave a comment.
Thomas Eiland
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Lee Nunnery
Rating:
5.0
Customer did not leave a comment.
DUDLEY MCFARQUHAR
Rating:
4.0
Customer did not leave a comment.
Jeffrey Lawrence
Rating:
5.0
Staff was awesome, both the rep I picked up from and the one I dropped off too. Both friendly and multitasked to keep the busy line moving and customers happy.
The truck was a little beat up, only issue was the passenger side mirror immediately shifting up while driving. But for the price of the rental, I’m not complaining.
Max Gentry
Rating:
3.0
Josh was very helpful, but I had said we were moving Saturday which he said that wasn’t a problem. I arrive to my storage unit at night as my husband works late and my storage was locked. Nobody notified me there would be a green lock on it that wasn’t put there by me.
TIFFANY PRIOR
|
First Impressions
Rating:
5.0
Too damn expensive..
Monica Sam
Rating:
5.0
Your employees were nice and knowledgeable
Reginald Lewis
Rating:
3.0
Customer did not leave a comment.
Ryan Raney
Rating:
5.0
People were quick and nice easy on easy off and easy out the door.
Christian Quillin
Rating:
5.0
Blanca was a great help and so friendly. I would recommend them to anyone needing storage for short term. Or long term. Always happy to help and answers questions for you
Christina Lopez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Courtney
|
Overall Experience
Rating:
4.0
The staff was very friendly and helpful.
CHRIS CRAWFORD
Rating:
5.0
Staff is friendly and willing to help anyway they can.
eric simpson
Rating:
5.0
I have worked with Bianca for a few years! Also ways helpful and good service! I will be back when the need arises for storage or truck!!
Genise Reneau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn Sheffield
Rating:
5.0
The staff is very helpful. They go out of their way for their customers.
David Watts
Rating:
5.0
The staff members at the Waxahachie location were friendly and helpful. It's refreshing to experience a business that still prioritizes customer service.
Mark Bosher
Rating:
5.0
Customer did not leave a comment.
dale griffith
Rating:
4.0
Customer did not leave a comment.
Nelson Nutt
Rating:
5.0
Everyone was nice, and helpful.
bascom Sliger
Rating:
5.0
Customer did not leave a comment.
Jordan Faris
Rating:
5.0
Great customer service! Smooth experience.
ANGELA STRONG
Rating:
5.0
Customer did not leave a comment.
Mike Allen
Rating:
5.0
Customer did not leave a comment.
william peterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrian Barrientez
Rating:
5.0
Customer did not leave a comment.
Jose Nino
Rating:
5.0
None
LONNIE JACKSON
Rating:
5.0
Customer did not leave a comment.
Blaine Buchenau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Mehrmann
|
Overall Experience
Rating:
5.0
Just keep doing what you’re doing!! Every time I need a rental truck Waxahachie U-Haul is where my only stop! Terry is and the staff are the reason why!! Best U-haul store in Texas!!
Michael Dorste
Rating:
1.0
I was overcharged I got sick so my rental was late they didn't evens collect a signature and the manager was outside smoking weed on the property and said mind my business
Heaven Watkins
Rating:
1.0
I will never use U-Haul again after being treated like crap at this location. And, I need to rent again in a week or two. U-Haul loses.
STEPHEN JUNGERSEN
Rating:
5.0
Customer did not leave a comment.
Jodie Deal
Rating:
5.0
Customer did not leave a comment.
Patricia Blake
Rating:
5.0
Customer did not leave a comment.
Kokelia Pollard
|
First Impressions
Rating:
1.0
I was supposed to hear back on a complaint I filed but never heard back. I'm still waiting.
ROBERTA RAUSCHER
Rating:
5.0
Customer did not leave a comment.
Tyron Benson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VIctor Zapata
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Travis Edwards
Rating:
5.0
Customer did not leave a comment.
rochel robinson
Rating:
5.0
I see no improvements needed . Staff was very friendly and helpful .
DOTSON PHILLIP
Rating:
5.0
Customer did not leave a comment.
charles bock
Rating:
1.0
There was about 10 U-Haul‘s in front of my rental space and the employee said he wasn’t moving it or was he supposed to put him? I told him that’s not my problem. I need access to my storage that’s why I pay he said too bad little youngster lucky, I didn’t want to catch a case by smacking them up upside the head
JESSE ENRIQUEZ
Rating:
5.0
I have received a outstanding service from the person that was in charge at the present time.
Silvester Anderson
Rating:
3.0
Nothing. Good customer service from young man there.
Melinda Doe
Rating:
5.0
Customer did not leave a comment.
Annalicia Pantoja
Rating:
5.0
They all did a outstanding job job well done
Silvester Anderson
Rating:
1.0
Please pay attention to what you are paying. The truck rented is advertised for $20 a day, however I ended up paying over $100 because they only had "one-way rentals" available that apparently cost more (even though not advertised as such) & was told the extra $200 I was paying was the deposit that would be returned when the actual deposit that is partially returned is only $100
Cristy ibarra
Rating:
5.0
Customer did not leave a comment.
Aidan Moffatt
Rating:
4.0
Customer did not leave a comment.
Andrew Saxon
Rating:
5.0
Customer did not leave a comment.
Elizabeth estreda
Rating:
5.0
Nothing! Absolutely Perfect!
Rick Connelly
Rating:
4.0
Customer did not leave a comment.
Terry Barbosa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terra Lefloure
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin Self
Rating:
5.0
Always kind . Thank you !!!
Jerome Claud
|
First Impressions
Rating:
5.0
Always a very friendly , helpful staff.
Retha Etindi
Rating:
3.0
Have to wait a long time! Have equipment ready prior to arrival
Carl Dorsey
Rating:
5.0
Customer did not leave a comment.
Hunter Soliz
Rating:
1.0
The manager does not keep her word when she said I would not be charged a few for running late then when I show up I get charged for two days and the guy that was there was not relayed the message from the manager and promised me it would get taken care that day and it doesn’t I go in the next day and speak to the manager and she tells me there’s nothing she can do I have always used U-Haul and I’m not anymore nor recommending it to anybody absolutely worst experience
Gregory Hart
Rating:
1.0
The manager, lied and cheated me. She 100% said the gas level was different than it actually was, she charged me 25 dollars in gas when the level was exactly what it was when I received it, then she was rude unprofessional, and basically said if you didn't take a picture there is no proof, and hung up on me. TERRIBLE, i almost lost my temper but decided to let it go.
cameron mills
Rating:
4.0
Customer did not leave a comment.
Andrew Richardson
Rating:
5.0
Customer did not leave a comment.
JOHNNY OWENS
Rating:
5.0
There is not enough space at the facility.
Glen Pafford
Rating:
5.0
Customer did not leave a comment.
Brenda Courtney
Rating:
5.0
There were no issues with the personnel at the dropoff site.
However, the people at the call center need to Stop lying, cheating and manipulating the people that use your service.
Jon ryan
Rating:
5.0
Customer did not leave a comment.
Rochelle Frances
|
Overall Experience
Rating:
5.0
Super easy pick up and drop off ! Will use again
James todd
Rating:
5.0
My truck only had 1/3 of a tank of gas. I was very disappointed!
Derek Davidson
Rating:
1.0
Staff was rude and used inappropriate language to me and around my children
Kristi Powell
Rating:
5.0
It was a lot easier to drop off to a person
Christine McAnulty
Rating:
5.0
Gisele was friendly and accommodating.
Excellent service !
Mario Delgado
Rating:
5.0
Bianca was the BEST! Fantastic customer service! She was polite, gracious, & accommodating! Thanks for making the experience perfect!
Kirsten Jurkash
Rating:
5.0
Be nice to have a bigger parking area
Gary Oswalt
Rating:
1.0
For one, the attendant didn't secure the trailer at all, and it came loose while driving with a load. Thank God it didn't damage the vehicle. Secondly, the attendant told me there was no after-hours drop-off for the return. My task took longer than anticipated, so I had to bring the trailer back the next evening. Picked it up on 11/12/23 at 4:11p and returned on 11/14 at 6:50p. I was charged for three days. If the attendant hadn't told me that there was no after-hours drop-off, I could have returned the trailer on 11/13. Overall, it was a very poor experience.
Chris Lovick
Rating:
5.0
Customer did not leave a comment.
Ricky Aguillon
|
Overall Experience
Rating:
3.0
We have rented vans several times from the Waxahachie location with no issues. We rented a box truck this time. This truck had almost 160,000 miles on the odometer. We made it about 15-miles and had to pull into Discount Tire in Midlothian. Both back tires on passenger side were extremely low. The truck wasn't clean and had an odor as well. We get to where we were going go unloaded and parked. Got back in truck after about 8-hours and truck wouldn't start. We had to find someone to jump us off. This rental was a pain and couldn't wait to get this back before something else happened.
kOURNTNEY VARNER
Rating:
5.0
Customer did not leave a comment.
Kym Day
Rating:
5.0
Great service with a smile!
Harold Beaver
Rating:
5.0
Customer did not leave a comment.
Gary Joslin
Rating:
5.0
Customer did not leave a comment.
Kanna Hobbs
Rating:
4.0
Customer did not leave a comment.
Mary Kaufhold
Rating:
5.0
Customer did not leave a comment.
Marsha Ward
|
First Impressions
Rating:
2.0
Better customer service. I was five minutes late picking up the equipment and was told after waiting for the representative for 15 minutes that they were waiting on me all morning and they had to go take their kids to school and I was going to have to wait until they got back so I waited another 20 minutes until they returned. I also was charged a after hour charge of 20 dollars and was not informed of that being a thing either because I dropped my trailer off early before the next day.
Bobby Davidson
Rating:
5.0
Always friendly ans efficient
janet dagen
Rating:
5.0
very friendly and made the process quick and easy
Wyndi Dillon
Rating:
3.0
Customer did not leave a comment.
Eric Lucas
Rating:
5.0
Customer did not leave a comment.
Marvin Self
Rating:
5.0
B
Marvin Self
Rating:
5.0
I have been doing busy with Blanca for several years now she’s the reason why I keep coming back!!!!! I suggest a bonus for her she’s GREAT 😊
BLOSSOM HUNT
Rating:
5.0
Customer did not leave a comment.
Charlotte Lindwood
Rating:
5.0
Customer did not leave a comment.
Jonathan Starling
Rating:
1.0
Modelo Beer Can, Red Bull cans left in cab of unit. Had I got pulled over and been charged with “open container of alcoholic beverage” from a previous renter, I would have come after U-Haul.
The gentleman in the office was completely unprofessional and rude to not only me, but people calling in the phone, and another customer in the office. I had a reservation, and the unit was not ready. A reservation should not result in 1.5hr of my time standing in the office.
The representative in the office even went out, left me in the office waiting, got in a customers Tahoe XL, drove it through the complex, hooked up her trailer, and pulled it out through the gate!!! That’s NOT a function of U-Haul.
When the representative answered the phone, he would hang up and start yelling “Oh my Fxcking God”, “What the Fxck is going on with people today”, “I just want to unplug everything so I can do my fxcking job”, and many other choice words…all in front of me and my 14yr old child.
You should pull the video and watch and listen around 5PM on 10/13/2023.
I should have gone next door to Penske…
Rusty Steele
903-257-8771
James Steele
Rating:
5.0
I really appreciate the two ladies (jazelle and her partner, don’t recall her name) that are almost always there. I rent a trailer from you often and they are always so nice, expedient and knowledgeable.
Carina LUJAMBIO
Rating:
1.0
Hook up and unhook trailers on behalf of customers who are encouraged to do this themselves without assistance.
Cecilio Sanders
Rating:
5.0
The staff were the great part super friendly and willing to help. .
Ousama Alhalabi
|
Overall Experience
Rating:
5.0
I just moved here from out of state. The staff made me feel welcome and was very accommodating.
Alice Shelter
|
First Impressions
Rating:
5.0
B and her staff are friendly, helpful and professional.
LISA ROSADO
|
Overall Experience
Rating:
5.0
I used this facility for storage and truck rental. Outstanding service!! I would highly recommend this location to anyone!
ASHLEY HALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARTHUR ROSBRUGH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Joslin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don Jacobs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce Gorman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY VICKS
|
First Impressions
Rating:
3.0
The cost of the storage shed drastically increased and was not affordable anymore
Jessica Lavy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY SHERMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lourdes Kasapis
|
First Impressions
Rating:
4.0
Staff that lives there was rude.
Kacee Bishop
|
Overall Experience
Rating:
5.0
Manager was very friendly and she worked with me. Hand and hand i know I’m a complicated person and she was great she should teach everyone cause most U-Haul places I’ve been to the people are stuck up
Cameron Reed
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY SHERMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany Flores
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Don Jacobs
|
First Impressions
Rating:
4.0
Yhe only bid issue I had here was, not able to pay on line because they some glitch with the bank
David Carpenter
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
miguel gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUTH RODRIQUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Collins
|
Overall Experience
Rating:
3.0
This is not a negative rating. Only rated average because was not able to get a climate controlled unit because they were all rented.
MYRA CREEKS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shamiya Blake
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Lott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry Pierce
|
Overall Experience
Rating:
5.0
Great customer service
pleshette brown
|
Overall Experience
Rating:
5.0
Thank you for your service, I had a positive experience using your product and service.
Heraclio Hernandez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RONALD GASKEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki Myles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KERENSA CROY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claristia Benson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal McKibben
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamarcus Harmon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john chambers
|
Overall Experience
Rating:
5.0
Moving is never easy but receiving best in class customer service always makes it a bit easier. After dealing with an unprofessional Lorena from the traffic department in Grand Prarie on the phone. I was a bit nervous. However after arriving at this location Joshua really helped to make the process smooth and seamless to what was already a very frustrating move. He was knowledgeable and friendly. This location was clean well organized and the staff even came by to check on us as we were loading in. We ran into a problem in the computer system and Bianca was very helpful and attentive to her employees needs. I had a one way truck and a storage reservation and Joshua was able to get both of them handled. Thanks everyone for helping us with our move!
Brandalynn Hadley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Brown
|
Overall Experience
Rating:
5.0
Excellent facility!!! The staff are all extremely friendly and helpful!
Keith Vaughn
|
Overall Experience
Rating:
5.0
Have used them a few times. Always quick with service, knowledgeable and great customer service.
Angela Merrick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karlene dollins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRYSTA FERGUSON
|
First Impressions
Rating:
5.0
Gisselle is an amazing and wonderful representative for your company. I was always greeted warmly, I felt my needs were addressed quickly, thoroughly and efficiently. I hope you will recognize her for exceptional customer service!
Mary Ann
Mary Ann Downey
|
Overall Experience
Rating:
5.0
I've used UHaul for 30 years! That should say it all. :)
Cecilia Ochoa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
miguel gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Merrick
|
First Impressions
Rating:
5.0
The ebony gentlemen ..I'm so sorry I forgot his name..I'm 62..lol..anyway he was amazing kind and very considerate!
The manager and staff were exceptional as well your discounts and service are way above par..extremely satisfied with my experience!!
David Carpenter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steven plumber
|
First Impressions
Rating:
5.0
The employees at the facility are friendly and always helpful. Thanks to the all.
Charles Mangan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricky randall
|
First Impressions
Rating:
5.0
Your staff is so kind and helpful
Laura Villarreal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Stice
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karlene dollins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teran Fisher
|
Overall Experience
Rating:
3.0
Too high of rent
Rob Nichols
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
davina smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luz Hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelli Josey
|
Overall Experience
Rating:
5.0
Bianca was really great and helpful.
Edwin Rosas
|
Overall Experience
Rating:
5.0
The managers were always there and polite, never had any issues. They didn’t rush my wife and I with hrs, equipment, always offered a helping hand or options! Definitely will use them again for other endeavors!
Kellen Kitchens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brent mcnutt
|
First Impressions
Rating:
5.0
Gissel Del Valle was WONDERFUL!! After a long morning of loading and partial unloading; she was kind, efficient and so helpful. I really felt valued as a constomer-I value customer service above all, your representatives make your brand and across the board every person I dealt with today was an exceptional employee. Thank you UHaul, thank you Ms Del Valle....I appreciate you all!!
Mary Ann Downey
|
First Impressions
Rating:
5.0
The customer service was great, the young lady was very helpful and let me know which storage would be best for me and I got it. Quick and easy. Great service and very clean inside and out
Christina Lopez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Williams
|
Overall Experience
Rating:
1.0
The young men didn't record the money I gave them to rent the storage after they stated that beings I was from Michigan the 1st . Month was free . What happened to the$112.00 I payed 5/28/23 . They put it in their pockets .
They probably split a $100 the accounted for the insurance $7.00 but not the storage fees or the lock zi had to purchase at their facility .
Jerry Pierce
|
First Impressions
Rating:
2.0
My mother told me if I didn’t have anything nice to say, not to say anything at all.
Very unhelpful staff who clearly do not like their jobs nor have any customer skills.
There is not enough room to access front storage units with all the trucks and trailers parked in the way. Was told when I came in with my trailer it “wasn’t there problem” because I should have a small truck. WTF?
Had to call several phone numbers and wait a long time before anyone would come to office to move me out. Then acted like I had put them out. Do better uhaul- and don’t put your “cell” numbers on the doors for people to call when you don’t answer.
Jacob Latimer
|
Overall Experience
Rating:
5.0
The two employees we interacted with were amazing!
Kellen Kitchens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juan macias
|
Overall Experience
Rating:
4.0
Great people, just too high priced compared to other locations in our area. $144 for a 10 x 10. Other locations I can get the same for $109.
Glen Goodier
|
Overall Experience
Rating:
5.0
Veronica nice
debbie wilkerson
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kaitlyn Upchurch
|
Overall Experience
Rating:
5.0
Staff is the best B &G wonderful
Tania Allen
|
First Impressions
Rating:
5.0
Great service
Dennis Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Noell Rush
|
Overall Experience
Rating:
5.0
I’ve been doing business with Uhaul for year and I strongly recommend them for all your moving, storage and packing needs, plus their pricing can’t be beat! They have 24/7 Service, even during Holidays!
gina barker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER PIER SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENT BAKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Mattox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Seanna Zuniga
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
miranda munoz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luz Hernandez
|
First Impressions
Rating:
5.0
What started off rough ended pleasingly. We were on a crunch coming in from Austin with only 5 minutes to spare before closing, we made it. The young lady at the counter was very nice.
gina barker
|
First Impressions
Rating:
5.0
No problems at all. Was in and out within an hour. Very grateful
clayton knight
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria Acuna
|
Overall Experience
Rating:
5.0
Always worked with me and always a pleasure to see them.
emil celani
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Javeionnia Stamps
|
Online Move In
Rating:
4.0
Great staff!!
Friendly and helpful!!!
PAUL SANDERS
|
Overall Experience
Rating:
5.0
Bianca was great to deal with. Great experience.
William Seeds
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yasser Elsewaifi
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rene Estes
|
First Impressions
Rating:
5.0
The only issue I had was I felt the price for the storage facility was high. I understand there is a high demand right now, but I feel like UHaul is taking advantage of that. The two women that ran the faculty were extremely nice and helpful and I do not blame them for the prices.
Chris Troppy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hugo Rodriguez
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
JESSICA SNYDER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Hullett
|
Overall Experience
Rating:
1.0
I am livid and extremely upset , after 2 attempts to get the truck I reserved, I stood out in freezing temperatures in freezing rain trying to get the code to gain access to the lock , an after the second failed attempt I was completely frozen and angry. We need to talk and re adjust the original reservation, I have no truck and have not been able to load or pack a single item when I have a very short timeframe to be moved out of my current residence. ! !
joseph barrow
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martin Alvarez
|
First Impressions
Rating:
5.0
great customer service from staff
Cindy Ruiz
|
Overall Experience
Rating:
4.0
Very knowledgeable
Janice Hale
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Tully
|
Overall Experience
Rating:
5.0
I haven't had a problem, and the staff has been courteous, and helpful.
EDWARD WEBB
|
First Impressions
Rating:
5.0
The manager and her wife were awesome friendly and professional. They made my move in easy a fun, well as fun as a move in can be.. Theses two are a great asset to your team!! Keep up the good work..
Tasha Wills
|
Overall Experience
Rating:
5.0
All went smoothly and efficiently
Mary Hullett
|
First Impressions
Rating:
1.0
Lots of water leaking into my container
mason langthorn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Salvador Calzada
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JARROD CHAPMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bonnie Champagne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony dimellio
|
Overall Experience
Rating:
5.0
Bianca was outstanding!!!
Mike Turner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Genise Reneau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy Johnson
|
Overall Experience
Rating:
5.0
Bicana was very nice and professional. She did an excellent job at explaining all my questions and concerns about my uhaul storage and truck rentals. Good customer service is easy to find, but GREAT customer service is rare!
Jacqueline Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GUADALUPE LOPEZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
victor Guzman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica Cantymagli
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea Wood
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KAREN ELIZABETH HARTIS
|
Overall Experience
Rating:
5.0
Bicana was exceptional! Very informative and friendly!!!
Jacqueline Harris
|
First Impressions
Rating:
5.0
Giselle was a wonderful courteous and knowledgeable employee. Not to mention extremely helpful.
richard ragland
|
First Impressions
Rating:
5.0
Bianca the site manager was very friendly professional and deserves recognition by u haul as an outstanding employee
Rob Kennedy
|
Overall Experience
Rating:
5.0
They are great y’all have an excellent team
Nitosha Jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nitosha Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie Hunsucker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica Simmons
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sharonda Williams
|
Overall Experience
Rating:
5.0
She went above and beyond to help me! It was a struggle getting everything handled and she made it much better! Great job! Great customer service!
Alyssa Schark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Hill
|
First Impressions
Rating:
5.0
Thanks!!!
Alma Murphy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Pace
|
First Impressions
Rating:
5.0
The Team at Uhaul storage is The best...No matter when I called or what problem or question I may have had... it was always answered with such patience....Thanks Bianca & your Team.....N Guy
Nyrasha Guy
|
Overall Experience
Rating:
5.0
Bianca and Giselle were wonderful! Very helpful and very friendly! Thank you so much for your help as we moved from Nevada to Texas!
Alyssa Missakian
|
Overall Experience
Rating:
3.0
It was very helpful and I loved it.
Gwenda Paul
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaitlyn Upchurch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Morehead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Summers
|
Overall Experience
Rating:
5.0
You have a great employees good manors and smile .Bicana and her staff work well. Great team you have.
GUADALUPE LOPEZ
|
First Impressions
Rating:
5.0
Wonderful customer care
Joel Nyong
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph humphrey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell Hampton
|
Overall Experience
Rating:
5.0
The man Daniel was so helpful. Thank you
SUCHI BHAKTA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Watson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY SILLS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph humphrey
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sydney Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracey Bradley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BEST WESTERN PLUS DINA BHAKTA
|
Overall Experience
Rating:
5.0
5 star
CHAD COCHRAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY DAVIS
|
First Impressions
Rating:
5.0
It is close to the house and easy to get too
Larry Pierce
|
Online Move In
Rating:
4.0
I under stand out door storage but it was a alot of pest in my storage when I went to retrieve my stuff.
Frederick Nash
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
danny king
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERRY PERRY
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
NATALIA SOUTHERLAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa Torres
|
First Impressions
Rating:
5.0
Bianca was very nice and helpful made the process simple.
Ashley Summers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachtavius Wigfall
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dave Meizler
|
Overall Experience
Rating:
4.0
.
Dave Meizler
|
First Impressions
Rating:
2.0
The two girls that took care of me at the Waxahatchee site we're very rude very short with words and after we were getting ready to leave decided to walk out and say extra words to us that was not professional I would really consider taking these to you ladies off of your team if you have any questions please call me at 239 826 5617
diana fong
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marcela Gandara
|
Overall Experience
Rating:
5.0
The staff here was a joy to deal with. They thoroughly explained the agreement and hours of operations.
Lowell DeVinney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
homer thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Hollabaugh
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VERA CRAYTON
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Deana Sneed
|
First Impressions
Rating:
5.0
The young lady at the front desk was incredibly sweet and helpful! She had really short hair and glasses I believe. I did forget her name but she deserves a raise!!!!
NIKOL WAITS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Erin Sutton
|
Overall Experience
Rating:
5.0
Fast check in, good price and friendly service.
Laurence Jones
|
First Impressions
Rating:
5.0
Keep up the great work!!!
Stephen Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris/Tamara Stryker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRELL LESLIE BOOKER
|
Overall Experience
Rating:
5.0
Bianca the manager at the Waxahachie TX location was extremely helpful. She was courteous and very customer service minded. She needs a raise!!!
James Southerland
|
Overall Experience
Rating:
4.0
24 hr access would be nice
Jeffrey Martin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel Murray
|
Overall Experience
Rating:
5.0
Extra Nice and helpful Staff was very appreciated!
Pam Plimpton
|
Overall Experience
Rating:
4.0
The only reason we moved was better pricing elsewhere and closer to home. Otherwise we loved the experience here!
susan lee
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
helen reed
|
Overall Experience
Rating:
5.0
The crew there is great. Thanks to Bianca and all.
David Albright
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kyle halberg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Scheile
|
Overall Experience
Rating:
5.0
Great service.
Harold Nolte
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger Reston
|
First Impressions
Rating:
3.0
The hours is my only complain
Christina DelaRosa
|
Overall Experience
Rating:
5.0
It was my first time using a storage facility. Gissel and Bianca made it a very pleasant experience. They were friendly, helpful and offered suggestion on the packing products, directions plus the unit was exceptionally clean.
Pam
Pam Plimpton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA HAMILTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janna Wilkins
|
First Impressions
Rating:
5.0
We have used this facility off and on for over 15 years. It has always been a great experience. The current staff far exceeds any of the previous staffs. They were polite and helpful. They made dealing with a move in these scary times feel safe and doable. I commend them for a job well done! I would highly recommend this facility!
SUSAN GUYNES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Raynor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Staci Oneal
|
First Impressions
Rating:
5.0
Mannnn Bianca was awesome not sometimes ALL the time.. Thank you and thank you to Bianca!!
Kathy Esparza
|
Overall Experience
Rating:
5.0
Great experience from picking up the trailer in San Antonio to unloading and dropping off the trailer in Waxahachie. Everyone at both location s were helpful and friendly.
Stuart VAUGHT
|
First Impressions
Rating:
5.0
Very friendly and accommodating staff. Met our needs for 6 months.
Don Williams
|
Overall Experience
Rating:
2.0
Unacceptable repairs to ceiling with duct tape that ruined my belongings and black mold on my mattress and ruined paintings, purse with black mold all over it. Everything was wet. Unacceptable.
Chandra Loya
|
Overall Experience
Rating:
4.0
Thank you
AHMED ALDARKAZANLY
|
Overall Experience
Rating:
5.0
No need to comment.
George Felsner
|
Overall Experience
Rating:
5.0
Awesome
Keenon King
|
Overall Experience
Rating:
5.0
Very obliging,ready to help.
George Felsner
|
First Impressions
Rating:
1.0
Was there for 2 or 2.5 days couldn't use gate card or the pin number given wrong name on acc and they Would Not Refund me even through they messed up NOT HAPPY WITH THIS FACILITY
dennis james
|
Overall Experience
Rating:
4.0
We were always treated well and were taken care of in a timely and kind manner. The facility was well maintained.
Kevin Bodey
|
Overall Experience
Rating:
5.0
Great service,very good people to do business with.
Christopher Dempsey
|
First Impressions
Rating:
5.0
Excellent facility with first-rate customer service. Logan is an outstanding representative for your company.
Stephen Webster
|
Overall Experience
Rating:
4.0
Good
Brandi Tynes
|
Overall Experience
Rating:
5.0
The young man Giovanni was such a pleasure to do business with! He was polite, attentive and answered any questions I had with professionalism and knowledge. Thank you!!
DONNA Evetts
|
First Impressions
Rating:
5.0
Great experience great service from shaw and shank
anthony dimellio
|
First Impressions
Rating:
4.0
Staff were very friendly and helpful. It was my first time getting a storage unit and the staff explained everything I needed to know. Everyone in the office was friendly, talkative and polite.
Christine Poston
|
First Impressions
Rating:
5.0
I have nothing bad to say. The customer service was excellent and very helpful. Great job !
Ebony Griffin
|
First Impressions
Rating:
5.0
Darryl worked with me and all of my issues. Angel very sweet! Customer service was well displayed here with the staff! Thank you for giving me the opportunity 2 take care of my business.
Chrystal Mitchell
|
Overall Experience
Rating:
5.0
Excellent
Van haugrud
|
First Impressions
Rating:
5.0
The representative was very professional, very polite, very caring for all our needs. She explained our contract to us clearly.
Irene Contreras
|
First Impressions
Rating:
5.0
The staff went above and beyond. Great place to do business with.
Randy Harris
|
Overall Experience
Rating:
4.0
nice people
James Manning
|
Overall Experience
Rating:
5.0
Very good did everything I needed and very helpful
Robert Stafford
|
Overall Experience
Rating:
4.0
Giovanni was very professional and helpful, excellent customer service.
Deborah Gutierrez
|
Overall Experience
Rating:
5.0
Darrell, Cara, Giovanni and Angel took great care of our belongings while in storage. Thank you everyone for keeping our belongings safe and bug free.
Rebecca McClure
|
Overall Experience
Rating:
4.0
Convenient
DAVID JACKSON
|
Overall Experience
Rating:
5.0
No comments
Laurinda Garcia
|
Overall Experience
Rating:
5.0
The entire staff was wonderful and the manager early helped me out when I had no where else to store my life.
Norma McBrayer
|
Overall Experience
Rating:
5.0
The staff was friendly and helpful.
Suzanne Wood
|
Overall Experience
Rating:
5.0
Everyone was always friendly and helpful. Service was prompt and thorough
Arthur McKenzie
|
Overall Experience
Rating:
5.0
Staff is very professional and friendly. Great group of folks.
Bob Thomas
|
Overall Experience
Rating:
5.0
Super nice,very accommodating. Helped me get every thing I needed. Cant wait to pick up the truck and get moved. Thanks uhaul
Ollie Wolfe
|
Reservation
Rating:
4.0
I was pleased with my stay at uHaul except for one thing. Charging people additional money to access storage after office hours is ridiculous. It in no way costs you more so why does it cost me more.
Connor Moon
|
Overall Experience
Rating:
4.0
I never had any problems with the service or the staff.
PHILIP EDDY
|
Overall Experience
Rating:
5.0
My experience with U-Haul was exceptional as usual
kathy vanholten
|
Overall Experience
Rating:
5.0
Thank you everyone that helped us in our season of need. We will always remember u-haul for its kindness that was showed towards us
Stephen Leary
|
Overall Experience
Rating:
5.0
My experience at U-haul Moving & Storage of Waxahachie was the Best ever, Giovanni was the Most Respectful, Understanding, Professional Employee I have dealt with. He made the whole process Perfect.
elisa helms
|
Overall Experience
Rating:
5.0
Very helpful service. All my questions were answered.
Fredrick Phillips
|
Overall Experience
Rating:
1.0
My movers never showed. I have not been able to get a response to my request for a refund yet.
kathy vanholten
|
Reservation
Rating:
5.0
It was a fantastic storage place, the staff was extremely friendly, I will use them again if I ever need storage, without a doubt.
MARK GARDNER
|
Overall Experience
Rating:
5.0
Very friendly service and a delight to work with.
MARK GARDNER
|
Reservation
Rating:
5.0
Everything and everybody that I encountered were professional and did a great job. i would definetly recommend U-Haul to family and friends.
steven tinnard
|
Overall Experience
Rating:
4.0
I was told I could sign a waiver to turn over the items in my unit that I no longer wanted When I got there to do so they told me no & did not give me a reason why. But discussed among each other afte
Mercedes Frank
|
Overall Experience
Rating:
5.0
I had nothing short of Excellent customer service, safe,clean and secure property! It was Awesome doing business with my Fantastic Friends! Love Y'all!
milton murphy
|
Overall Experience
Rating:
4.0
The trailer that I picked up had lost a wheel by the time I got to the place that I was going to load it. It looked like the bearings had been going out for a long time. Another trailer was brought