Customer Reviews for U-Haul Moving & Storage of Waxahachie

2,813 reviews

1103 W Hwy 287 Bypass   Waxahachie, TX 75165
(Old Catfish King/Green's Funeral Home, Across from Home Depot and Comfort Suites)

(972) 937-1099

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 937-1099

1103 W Hwy 287 Bypass
Waxahachie, TX 75165
(Old Catfish King/Green's Funeral Home, Across from Home Depot and Comfort Suites)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Emberlee Curry  |  Overall Experience 
Rating:
5.0

Nothing I can think of

Christine Maloy 
Rating:
5.0

Customer did not leave a comment.

Cecilio Garza 
Rating:
2.0

Tire sensor light was on and agent was aware when I returned the truck. Also VERY difficult to move back or forward to adjust it. When I went back inside to get help I had to wait because he was helping someone else out. That was ok. But when he came back outside he went to get another truck for the other person instead of finishing with me so that I could get going.

Pamela Ernerst 
Rating:
5.0

Customer did not leave a comment.

Phillip Cooper 
Rating:
4.0

Customer did not leave a comment.

Carla Crawford 
Rating:
5.0

Customer did not leave a comment.

Gayla Flores  |  Overall Experience 
Rating:
5.0

Great staff All around good experience

Gregory Stanton 
Rating:
5.0

Lady at the front was very nice.

Jennifer Lacour 
Rating:
4.0

Customer did not leave a comment.

Brett Wilie 
Rating:
5.0

Customer did not leave a comment.

JACOBY GREEN 
Rating:
5.0

Pick up was so easy and fast! Truck smelled freshly cleaned and the Manager helped me find a drop off location that was close to my house .

Katherine Burns 
Rating:
5.0

The attendant checked me in and out the door very quickly, I was able to get to my destination on time.

Richard Morse II 
Rating:
5.0

In the 3 times I have been to this location each time I have been well treated. Employees always friendly, efficient & professional. Thank you.

Abel Barron 
Rating:
5.0

Customer did not leave a comment.

Matthew Hudak  |  Overall Experience 
Rating:
1.0

The staff is rude. The female agent disconnected the call on me as I was talking. When you communicate with them, they still call and hound you. They are rude, inconsiderate and disrespectful. I will never rent at until again and I will share and tell my experience to everyone of how disgusting the customer service is. I even overheard an agent get smart with another customer. Just disrespectful. Never again

TAMISA HUNTER  |  Overall Experience 
Rating:
5.0

Great service!

MICHAEL COPELAND 
Rating:
5.0

Great storage facility.Safe , secure, and convenient location.

Dennis Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becky Gillentine 
Rating:
5.0

Customer did not leave a comment.

DEVANTE MATHIS  |  First Impressions 
Rating:
5.0

manager was great!!

Bob Purser 
Rating:
5.0

Friendly staff and professional

Randal Shaw 
Rating:
5.0

Customer did not leave a comment.

David Rojas 
Rating:
1.0

Lack of communication , lengthy pick up process. The premises were way too small to navigate the trailer out of the pick up location, it took way too long for the overall time frame from start to finish . Not enough staff to help ensure an easy exit . Booking was made a month prior to pick up for another town / location. U haul put no effort into ensuring a closer pick up location was available.

isabelle sanders 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY OWENS 
Rating:
5.0

Customer did not leave a comment.

Brittany Johnson 
Rating:
4.0

Door on trailer needs to be adjusted or replaced

Daniel Peters 
Rating:
5.0

Customer did not leave a comment.

Thomas Eiland  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lee Nunnery 
Rating:
5.0

Customer did not leave a comment.

DUDLEY MCFARQUHAR 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Lawrence 
Rating:
5.0

Staff was awesome, both the rep I picked up from and the one I dropped off too. Both friendly and multitasked to keep the busy line moving and customers happy. The truck was a little beat up, only issue was the passenger side mirror immediately shifting up while driving. But for the price of the rental, I’m not complaining.

Max Gentry 
Rating:
3.0

Josh was very helpful, but I had said we were moving Saturday which he said that wasn’t a problem. I arrive to my storage unit at night as my husband works late and my storage was locked. Nobody notified me there would be a green lock on it that wasn’t put there by me.

TIFFANY PRIOR  |  First Impressions 
Rating:
5.0

Too damn expensive..

Monica Sam 
Rating:
5.0

Your employees were nice and knowledgeable

Reginald Lewis 
Rating:
3.0

Customer did not leave a comment.

Ryan Raney 
Rating:
5.0

People were quick and nice easy on easy off and easy out the door.

Christian Quillin 
Rating:
5.0

Blanca was a great help and so friendly. I would recommend them to anyone needing storage for short term. Or long term. Always happy to help and answers questions for you

Christina Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Courtney  |  Overall Experience 
Rating:
4.0

The staff was very friendly and helpful.

CHRIS CRAWFORD 
Rating:
5.0

Staff is friendly and willing to help anyway they can.

eric simpson 
Rating:
5.0

I have worked with Bianca for a few years! Also ways helpful and good service! I will be back when the need arises for storage or truck!!

Genise Reneau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Sheffield 
Rating:
5.0

The staff is very helpful. They go out of their way for their customers.

David Watts 
Rating:
5.0

The staff members at the Waxahachie location were friendly and helpful. It's refreshing to experience a business that still prioritizes customer service.

Mark Bosher 
Rating:
5.0

Customer did not leave a comment.

dale griffith 
Rating:
4.0

Customer did not leave a comment.

Nelson Nutt 
Rating:
5.0

Everyone was nice, and helpful.

bascom Sliger 
Rating:
5.0

Customer did not leave a comment.

Jordan Faris 
Rating:
5.0

Great customer service! Smooth experience.

ANGELA STRONG 
Rating:
5.0

Customer did not leave a comment.

Mike Allen 
Rating:
5.0

Customer did not leave a comment.

william peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Barrientez 
Rating:
5.0

Customer did not leave a comment.

Jose Nino 
Rating:
5.0

None

LONNIE JACKSON 
Rating:
5.0

Customer did not leave a comment.

Blaine Buchenau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mehrmann  |  Overall Experience 
Rating:
5.0

Just keep doing what you’re doing!! Every time I need a rental truck Waxahachie U-Haul is where my only stop! Terry is and the staff are the reason why!! Best U-haul store in Texas!!

Michael Dorste 
Rating:
1.0

I was overcharged I got sick so my rental was late they didn't evens collect a signature and the manager was outside smoking weed on the property and said mind my business

Heaven Watkins 
Rating:
1.0

I will never use U-Haul again after being treated like crap at this location. And, I need to rent again in a week or two. U-Haul loses.

STEPHEN JUNGERSEN 
Rating:
5.0

Customer did not leave a comment.

Jodie Deal 
Rating:
5.0

Customer did not leave a comment.

Patricia Blake 
Rating:
5.0

Customer did not leave a comment.

Kokelia Pollard  |  First Impressions 
Rating:
1.0

I was supposed to hear back on a complaint I filed but never heard back. I'm still waiting.

ROBERTA RAUSCHER 
Rating:
5.0

Customer did not leave a comment.

Tyron Benson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIctor Zapata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Edwards 
Rating:
5.0

Customer did not leave a comment.

rochel robinson 
Rating:
5.0

I see no improvements needed . Staff was very friendly and helpful .

DOTSON PHILLIP 
Rating:
5.0

Customer did not leave a comment.

charles bock 
Rating:
1.0

There was about 10 U-Haul‘s in front of my rental space and the employee said he wasn’t moving it or was he supposed to put him? I told him that’s not my problem. I need access to my storage that’s why I pay he said too bad little youngster lucky, I didn’t want to catch a case by smacking them up upside the head

JESSE ENRIQUEZ 
Rating:
5.0

I have received a outstanding service from the person that was in charge at the present time.

Silvester Anderson 
Rating:
3.0

Nothing. Good customer service from young man there.

Melinda Doe 
Rating:
5.0

Customer did not leave a comment.

Annalicia Pantoja 
Rating:
5.0

They all did a outstanding job job well done

Silvester Anderson 
Rating:
1.0

Please pay attention to what you are paying. The truck rented is advertised for $20 a day, however I ended up paying over $100 because they only had "one-way rentals" available that apparently cost more (even though not advertised as such) & was told the extra $200 I was paying was the deposit that would be returned when the actual deposit that is partially returned is only $100

Cristy ibarra 
Rating:
5.0

Customer did not leave a comment.

Aidan Moffatt 
Rating:
4.0

Customer did not leave a comment.

Andrew Saxon 
Rating:
5.0

Customer did not leave a comment.

Elizabeth estreda 
Rating:
5.0

Nothing! Absolutely Perfect!

Rick Connelly 
Rating:
4.0

Customer did not leave a comment.

Terry Barbosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terra Lefloure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Self 
Rating:
5.0

Always kind . Thank you !!!

Jerome Claud  |  First Impressions 
Rating:
5.0

Always a very friendly , helpful staff.

Retha Etindi 
Rating:
3.0

Have to wait a long time! Have equipment ready prior to arrival

Carl Dorsey 
Rating:
5.0

Customer did not leave a comment.

Hunter Soliz 
Rating:
1.0

The manager does not keep her word when she said I would not be charged a few for running late then when I show up I get charged for two days and the guy that was there was not relayed the message from the manager and promised me it would get taken care that day and it doesn’t I go in the next day and speak to the manager and she tells me there’s nothing she can do I have always used U-Haul and I’m not anymore nor recommending it to anybody absolutely worst experience

Gregory Hart 
Rating:
1.0

The manager, lied and cheated me. She 100% said the gas level was different than it actually was, she charged me 25 dollars in gas when the level was exactly what it was when I received it, then she was rude unprofessional, and basically said if you didn't take a picture there is no proof, and hung up on me. TERRIBLE, i almost lost my temper but decided to let it go.

cameron mills 
Rating:
4.0

Customer did not leave a comment.

Andrew Richardson 
Rating:
5.0

Customer did not leave a comment.

JOHNNY OWENS 
Rating:
5.0

There is not enough space at the facility.

Glen Pafford 
Rating:
5.0

Customer did not leave a comment.

Brenda Courtney 
Rating:
5.0

There were no issues with the personnel at the dropoff site. However, the people at the call center need to Stop lying, cheating and manipulating the people that use your service.

Jon ryan 
Rating:
5.0

Customer did not leave a comment.

Rochelle Frances  |  Overall Experience 
Rating:
5.0

Super easy pick up and drop off ! Will use again

James todd 
Rating:
5.0

My truck only had 1/3 of a tank of gas. I was very disappointed!

Derek Davidson 
Rating:
1.0

Staff was rude and used inappropriate language to me and around my children

Kristi Powell 
Rating:
5.0

It was a lot easier to drop off to a person

Christine McAnulty 
Rating:
5.0

Gisele was friendly and accommodating. Excellent service !

Mario Delgado 
Rating:
5.0

Bianca was the BEST! Fantastic customer service! She was polite, gracious, & accommodating! Thanks for making the experience perfect!

Kirsten Jurkash 
Rating:
5.0

Be nice to have a bigger parking area

Gary Oswalt 
Rating:
1.0

For one, the attendant didn't secure the trailer at all, and it came loose while driving with a load. Thank God it didn't damage the vehicle. Secondly, the attendant told me there was no after-hours drop-off for the return. My task took longer than anticipated, so I had to bring the trailer back the next evening. Picked it up on 11/12/23 at 4:11p and returned on 11/14 at 6:50p. I was charged for three days. If the attendant hadn't told me that there was no after-hours drop-off, I could have returned the trailer on 11/13. Overall, it was a very poor experience.

Chris Lovick 
Rating:
5.0

Customer did not leave a comment.

Ricky Aguillon  |  Overall Experience 
Rating:
3.0

We have rented vans several times from the Waxahachie location with no issues. We rented a box truck this time. This truck had almost 160,000 miles on the odometer. We made it about 15-miles and had to pull into Discount Tire in Midlothian. Both back tires on passenger side were extremely low. The truck wasn't clean and had an odor as well. We get to where we were going go unloaded and parked. Got back in truck after about 8-hours and truck wouldn't start. We had to find someone to jump us off. This rental was a pain and couldn't wait to get this back before something else happened.

kOURNTNEY VARNER 
Rating:
5.0

Customer did not leave a comment.

Kym Day 
Rating:
5.0

Great service with a smile!

Harold Beaver 
Rating:
5.0

Customer did not leave a comment.

Gary Joslin 
Rating:
5.0

Customer did not leave a comment.

Kanna Hobbs 
Rating:
4.0

Customer did not leave a comment.

Mary Kaufhold 
Rating:
5.0

Customer did not leave a comment.

Marsha Ward  |  First Impressions 
Rating:
2.0

Better customer service. I was five minutes late picking up the equipment and was told after waiting for the representative for 15 minutes that they were waiting on me all morning and they had to go take their kids to school and I was going to have to wait until they got back so I waited another 20 minutes until they returned. I also was charged a after hour charge of 20 dollars and was not informed of that being a thing either because I dropped my trailer off early before the next day.

Bobby Davidson 
Rating:
5.0

Always friendly ans efficient

janet dagen 
Rating:
5.0

very friendly and made the process quick and easy

Wyndi Dillon 
Rating:
3.0

Customer did not leave a comment.

Eric Lucas 
Rating:
5.0

Customer did not leave a comment.

Marvin Self 
Rating:
5.0

B

Marvin Self 
Rating:
5.0

I have been doing busy with Blanca for several years now she’s the reason why I keep coming back!!!!! I suggest a bonus for her she’s GREAT 😊

BLOSSOM HUNT 
Rating:
5.0

Customer did not leave a comment.

Charlotte Lindwood 
Rating:
5.0

Customer did not leave a comment.

Jonathan Starling 
Rating:
1.0

Modelo Beer Can, Red Bull cans left in cab of unit. Had I got pulled over and been charged with “open container of alcoholic beverage” from a previous renter, I would have come after U-Haul. The gentleman in the office was completely unprofessional and rude to not only me, but people calling in the phone, and another customer in the office. I had a reservation, and the unit was not ready. A reservation should not result in 1.5hr of my time standing in the office. The representative in the office even went out, left me in the office waiting, got in a customers Tahoe XL, drove it through the complex, hooked up her trailer, and pulled it out through the gate!!! That’s NOT a function of U-Haul. When the representative answered the phone, he would hang up and start yelling “Oh my Fxcking God”, “What the Fxck is going on with people today”, “I just want to unplug everything so I can do my fxcking job”, and many other choice words…all in front of me and my 14yr old child. You should pull the video and watch and listen around 5PM on 10/13/2023. I should have gone next door to Penske… Rusty Steele 903-257-8771

James Steele 
Rating:
5.0

I really appreciate the two ladies (jazelle and her partner, don’t recall her name) that are almost always there. I rent a trailer from you often and they are always so nice, expedient and knowledgeable.

Carina LUJAMBIO 
Rating:
1.0

Hook up and unhook trailers on behalf of customers who are encouraged to do this themselves without assistance.

Cecilio Sanders 
Rating:
5.0

The staff were the great part super friendly and willing to help. .

Ousama Alhalabi  |  Overall Experience 
Rating:
5.0

I just moved here from out of state. The staff made me feel welcome and was very accommodating.

Alice Shelter  |  First Impressions 
Rating:
5.0

B and her staff are friendly, helpful and professional.

LISA ROSADO  |  Overall Experience 
Rating:
5.0

I used this facility for storage and truck rental. Outstanding service!! I would highly recommend this location to anyone!

ASHLEY HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR ROSBRUGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Joslin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Gorman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY VICKS  |  First Impressions 
Rating:
3.0

The cost of the storage shed drastically increased and was not affordable anymore

Jessica Lavy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY SHERMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lourdes Kasapis  |  First Impressions 
Rating:
4.0

Staff that lives there was rude.

Kacee Bishop  |  Overall Experience 
Rating:
5.0

Manager was very friendly and she worked with me. Hand and hand i know I’m a complicated person and she was great she should teach everyone cause most U-Haul places I’ve been to the people are stuck up

Cameron Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY SHERMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Jacobs  |  First Impressions 
Rating:
4.0

Yhe only bid issue I had here was, not able to pay on line because they some glitch with the bank

David Carpenter  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

miguel gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH RODRIQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Collins  |  Overall Experience 
Rating:
3.0

This is not a negative rating. Only rated average because was not able to get a climate controlled unit because they were all rented.

MYRA CREEKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shamiya Blake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Lott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Pierce  |  Overall Experience 
Rating:
5.0

Great customer service

pleshette brown  |  Overall Experience 
Rating:
5.0

Thank you for your service, I had a positive experience using your product and service.

Heraclio Hernandez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONALD GASKEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Myles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERENSA CROY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claristia Benson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal McKibben  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamarcus Harmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john chambers  |  Overall Experience 
Rating:
5.0

Moving is never easy but receiving best in class customer service always makes it a bit easier. After dealing with an unprofessional Lorena from the traffic department in Grand Prarie on the phone. I was a bit nervous. However after arriving at this location Joshua really helped to make the process smooth and seamless to what was already a very frustrating move. He was knowledgeable and friendly. This location was clean well organized and the staff even came by to check on us as we were loading in. We ran into a problem in the computer system and Bianca was very helpful and attentive to her employees needs. I had a one way truck and a storage reservation and Joshua was able to get both of them handled. Thanks everyone for helping us with our move!

Brandalynn Hadley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Brown  |  Overall Experience 
Rating:
5.0

Excellent facility!!! The staff are all extremely friendly and helpful!

Keith Vaughn  |  Overall Experience 
Rating:
5.0

Have used them a few times. Always quick with service, knowledgeable and great customer service.

Angela Merrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karlene dollins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRYSTA FERGUSON  |  First Impressions 
Rating:
5.0

Gisselle is an amazing and wonderful representative for your company. I was always greeted warmly, I felt my needs were addressed quickly, thoroughly and efficiently. I hope you will recognize her for exceptional customer service! Mary Ann

Mary Ann Downey  |  Overall Experience 
Rating:
5.0

I've used UHaul for 30 years! That should say it all. :)

Cecilia Ochoa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Merrick  |  First Impressions 
Rating:
5.0

The ebony gentlemen ..I'm so sorry I forgot his name..I'm 62..lol..anyway he was amazing kind and very considerate! The manager and staff were exceptional as well your discounts and service are way above par..extremely satisfied with my experience!!

David Carpenter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven plumber  |  First Impressions 
Rating:
5.0

The employees at the facility are friendly and always helpful. Thanks to the all.

Charles Mangan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky randall  |  First Impressions 
Rating:
5.0

Your staff is so kind and helpful

Laura Villarreal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Stice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karlene dollins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teran Fisher  |  Overall Experience 
Rating:
3.0

Too high of rent

Rob Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

davina smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luz Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli Josey  |  Overall Experience 
Rating:
5.0

Bianca was really great and helpful.

Edwin Rosas  |  Overall Experience 
Rating:
5.0

The managers were always there and polite, never had any issues. They didn’t rush my wife and I with hrs, equipment, always offered a helping hand or options! Definitely will use them again for other endeavors!

Kellen Kitchens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brent mcnutt  |  First Impressions 
Rating:
5.0

Gissel Del Valle was WONDERFUL!! After a long morning of loading and partial unloading; she was kind, efficient and so helpful. I really felt valued as a constomer-I value customer service above all, your representatives make your brand and across the board every person I dealt with today was an exceptional employee. Thank you UHaul, thank you Ms Del Valle....I appreciate you all!!

Mary Ann Downey  |  First Impressions 
Rating:
5.0

The customer service was great, the young lady was very helpful and let me know which storage would be best for me and I got it. Quick and easy. Great service and very clean inside and out

Christina Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Williams  |  Overall Experience 
Rating:
1.0

The young men didn't record the money I gave them to rent the storage after they stated that beings I was from Michigan the 1st . Month was free . What happened to the$112.00 I payed 5/28/23 . They put it in their pockets . They probably split a $100 the accounted for the insurance $7.00 but not the storage fees or the lock zi had to purchase at their facility .

Jerry Pierce  |  First Impressions 
Rating:
2.0

My mother told me if I didn’t have anything nice to say, not to say anything at all. Very unhelpful staff who clearly do not like their jobs nor have any customer skills. There is not enough room to access front storage units with all the trucks and trailers parked in the way. Was told when I came in with my trailer it “wasn’t there problem” because I should have a small truck. WTF? Had to call several phone numbers and wait a long time before anyone would come to office to move me out. Then acted like I had put them out. Do better uhaul- and don’t put your “cell” numbers on the doors for people to call when you don’t answer.

Jacob Latimer  |  Overall Experience 
Rating:
5.0

The two employees we interacted with were amazing!

Kellen Kitchens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan macias  |  Overall Experience 
Rating:
4.0

Great people, just too high priced compared to other locations in our area. $144 for a 10 x 10. Other locations I can get the same for $109.

Glen Goodier  |  Overall Experience 
Rating:
5.0

Veronica nice

debbie wilkerson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kaitlyn Upchurch  |  Overall Experience 
Rating:
5.0

Staff is the best B &G wonderful

Tania Allen  |  First Impressions 
Rating:
5.0

Great service

Dennis Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noell Rush  |  Overall Experience 
Rating:
5.0

I’ve been doing business with Uhaul for year and I strongly recommend them for all your moving, storage and packing needs, plus their pricing can’t be beat! They have 24/7 Service, even during Holidays!

gina barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PIER SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Mattox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seanna Zuniga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miranda munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz Hernandez  |  First Impressions 
Rating:
5.0

What started off rough ended pleasingly. We were on a crunch coming in from Austin with only 5 minutes to spare before closing, we made it. The young lady at the counter was very nice.

gina barker  |  First Impressions 
Rating:
5.0

No problems at all. Was in and out within an hour. Very grateful

clayton knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Acuna  |  Overall Experience 
Rating:
5.0

Always worked with me and always a pleasure to see them.

emil celani  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Javeionnia Stamps  |  Online Move In 
Rating:
4.0

Great staff!! Friendly and helpful!!!

PAUL SANDERS  |  Overall Experience 
Rating:
5.0

Bianca was great to deal with. Great experience.

William Seeds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yasser Elsewaifi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rene Estes  |  First Impressions 
Rating:
5.0

The only issue I had was I felt the price for the storage facility was high. I understand there is a high demand right now, but I feel like UHaul is taking advantage of that. The two women that ran the faculty were extremely nice and helpful and I do not blame them for the prices.

Chris Troppy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugo Rodriguez  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JESSICA SNYDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Hullett  |  Overall Experience 
Rating:
1.0

I am livid and extremely upset , after 2 attempts to get the truck I reserved, I stood out in freezing temperatures in freezing rain trying to get the code to gain access to the lock , an after the second failed attempt I was completely frozen and angry. We need to talk and re adjust the original reservation, I have no truck and have not been able to load or pack a single item when I have a very short timeframe to be moved out of my current residence. ! !

joseph barrow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin Alvarez  |  First Impressions 
Rating:
5.0

great customer service from staff

Cindy Ruiz  |  Overall Experience 
Rating:
4.0

Very knowledgeable

Janice Hale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Tully  |  Overall Experience 
Rating:
5.0

I haven't had a problem, and the staff has been courteous, and helpful.

EDWARD WEBB  |  First Impressions 
Rating:
5.0

The manager and her wife were awesome friendly and professional. They made my move in easy a fun, well as fun as a move in can be.. Theses two are a great asset to your team!! Keep up the good work..

Tasha Wills  |  Overall Experience 
Rating:
5.0

All went smoothly and efficiently

Mary Hullett  |  First Impressions 
Rating:
1.0

Lots of water leaking into my container

mason langthorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salvador Calzada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARROD CHAPMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie Champagne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony dimellio  |  Overall Experience 
Rating:
5.0

Bianca was outstanding!!!

Mike Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Genise Reneau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Johnson  |  Overall Experience 
Rating:
5.0

Bicana was very nice and professional. She did an excellent job at explaining all my questions and concerns about my uhaul storage and truck rentals. Good customer service is easy to find, but GREAT customer service is rare!

Jacqueline Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE LOPEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

victor Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Cantymagli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Wood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN ELIZABETH HARTIS  |  Overall Experience 
Rating:
5.0

Bicana was exceptional! Very informative and friendly!!!

Jacqueline Harris  |  First Impressions 
Rating:
5.0

Giselle was a wonderful courteous and knowledgeable employee. Not to mention extremely helpful.

richard ragland  |  First Impressions 
Rating:
5.0

Bianca the site manager was very friendly professional and deserves recognition by u haul as an outstanding employee

Rob Kennedy  |  Overall Experience 
Rating:
5.0

They are great y’all have an excellent team

Nitosha Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nitosha Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Hunsucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica Simmons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharonda Williams  |  Overall Experience 
Rating:
5.0

She went above and beyond to help me! It was a struggle getting everything handled and she made it much better! Great job! Great customer service!

Alyssa Schark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Hill  |  First Impressions 
Rating:
5.0

Thanks!!!

Alma Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Pace  |  First Impressions 
Rating:
5.0

The Team at Uhaul storage is The best...No matter when I called or what problem or question I may have had... it was always answered with such patience....Thanks Bianca & your Team.....N Guy

Nyrasha Guy  |  Overall Experience 
Rating:
5.0

Bianca and Giselle were wonderful! Very helpful and very friendly! Thank you so much for your help as we moved from Nevada to Texas!

Alyssa Missakian  |  Overall Experience 
Rating:
3.0

It was very helpful and I loved it.

Gwenda Paul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Upchurch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Morehead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Summers  |  Overall Experience 
Rating:
5.0

You have a great employees good manors and smile .Bicana and her staff work well. Great team you have.

GUADALUPE LOPEZ  |  First Impressions 
Rating:
5.0

Wonderful customer care

Joel Nyong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph humphrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Hampton  |  Overall Experience 
Rating:
5.0

The man Daniel was so helpful. Thank you

SUCHI BHAKTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY SILLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph humphrey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sydney Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEST WESTERN PLUS DINA BHAKTA  |  Overall Experience 
Rating:
5.0

5 star

CHAD COCHRAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY DAVIS  |  First Impressions 
Rating:
5.0

It is close to the house and easy to get too

Larry Pierce  |  Online Move In 
Rating:
4.0

I under stand out door storage but it was a alot of pest in my storage when I went to retrieve my stuff.

Frederick Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny king  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY PERRY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NATALIA SOUTHERLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Torres  |  First Impressions 
Rating:
5.0

Bianca was very nice and helpful made the process simple.

Ashley Summers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachtavius Wigfall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dave Meizler  |  Overall Experience 
Rating:
4.0

.

Dave Meizler  |  First Impressions 
Rating:
2.0

The two girls that took care of me at the Waxahatchee site we're very rude very short with words and after we were getting ready to leave decided to walk out and say extra words to us that was not professional I would really consider taking these to you ladies off of your team if you have any questions please call me at 239 826 5617

diana fong  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcela Gandara  |  Overall Experience 
Rating:
5.0

The staff here was a joy to deal with. They thoroughly explained the agreement and hours of operations.

Lowell DeVinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

homer thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Hollabaugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERA CRAYTON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Deana Sneed  |  First Impressions 
Rating:
5.0

The young lady at the front desk was incredibly sweet and helpful! She had really short hair and glasses I believe. I did forget her name but she deserves a raise!!!!

NIKOL WAITS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erin Sutton  |  Overall Experience 
Rating:
5.0

Fast check in, good price and friendly service.

Laurence Jones  |  First Impressions 
Rating:
5.0

Keep up the great work!!!

Stephen Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris/Tamara Stryker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL LESLIE BOOKER  |  Overall Experience 
Rating:
5.0

Bianca the manager at the Waxahachie TX location was extremely helpful. She was courteous and very customer service minded. She needs a raise!!!

James Southerland  |  Overall Experience 
Rating:
4.0

24 hr access would be nice

Jeffrey Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Murray  |  Overall Experience 
Rating:
5.0

Extra Nice and helpful Staff was very appreciated!

Pam Plimpton  |  Overall Experience 
Rating:
4.0

The only reason we moved was better pricing elsewhere and closer to home. Otherwise we loved the experience here!

susan lee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

helen reed  |  Overall Experience 
Rating:
5.0

The crew there is great. Thanks to Bianca and all.

David Albright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle halberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Scheile  |  Overall Experience 
Rating:
5.0

Great service.

Harold Nolte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger Reston  |  First Impressions 
Rating:
3.0

The hours is my only complain

Christina DelaRosa  |  Overall Experience 
Rating:
5.0

It was my first time using a storage facility. Gissel and Bianca made it a very pleasant experience. They were friendly, helpful and offered suggestion on the packing products, directions plus the unit was exceptionally clean. Pam

Pam Plimpton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janna Wilkins  |  First Impressions 
Rating:
5.0

We have used this facility off and on for over 15 years. It has always been a great experience. The current staff far exceeds any of the previous staffs. They were polite and helpful. They made dealing with a move in these scary times feel safe and doable. I commend them for a job well done! I would highly recommend this facility!

SUSAN GUYNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Raynor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Staci Oneal  |  First Impressions 
Rating:
5.0

Mannnn Bianca was awesome not sometimes ALL the time.. Thank you and thank you to Bianca!!

Kathy Esparza  |  Overall Experience 
Rating:
5.0

Great experience from picking up the trailer in San Antonio to unloading and dropping off the trailer in Waxahachie. Everyone at both location s were helpful and friendly.

Stuart VAUGHT  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff. Met our needs for 6 months.

Don Williams  |  Overall Experience 
Rating:
2.0

Unacceptable repairs to ceiling with duct tape that ruined my belongings and black mold on my mattress and ruined paintings, purse with black mold all over it. Everything was wet. Unacceptable.

Chandra Loya  |  Overall Experience 
Rating:
4.0

Thank you

AHMED ALDARKAZANLY  |  Overall Experience 
Rating:
5.0

No need to comment.

George Felsner  |  Overall Experience 
Rating:
5.0

Awesome

Keenon King  |  Overall Experience 
Rating:
5.0

Very obliging,ready to help.

George Felsner  |  First Impressions 
Rating:
1.0

Was there for 2 or 2.5 days couldn't use gate card or the pin number given wrong name on acc and they Would Not Refund me even through they messed up NOT HAPPY WITH THIS FACILITY

dennis james  |  Overall Experience 
Rating:
4.0

We were always treated well and were taken care of in a timely and kind manner. The facility was well maintained.

Kevin Bodey  |  Overall Experience 
Rating:
5.0

Great service,very good people to do business with.

Christopher Dempsey  |  First Impressions 
Rating:
5.0

Excellent facility with first-rate customer service. Logan is an outstanding representative for your company.

Stephen Webster  |  Overall Experience 
Rating:
4.0

Good

Brandi Tynes  |  Overall Experience 
Rating:
5.0

The young man Giovanni was such a pleasure to do business with! He was polite, attentive and answered any questions I had with professionalism and knowledge. Thank you!!

DONNA Evetts  |  First Impressions 
Rating:
5.0

Great experience great service from shaw and shank

anthony dimellio  |  First Impressions 
Rating:
4.0

Staff were very friendly and helpful. It was my first time getting a storage unit and the staff explained everything I needed to know. Everyone in the office was friendly, talkative and polite.

Christine Poston  |  First Impressions 
Rating:
5.0

I have nothing bad to say. The customer service was excellent and very helpful. Great job !

Ebony Griffin  |  First Impressions 
Rating:
5.0

Darryl worked with me and all of my issues. Angel very sweet! Customer service was well displayed here with the staff! Thank you for giving me the opportunity 2 take care of my business.

Chrystal Mitchell  |  Overall Experience 
Rating:
5.0

Excellent

Van haugrud  |  First Impressions 
Rating:
5.0

The representative was very professional, very polite, very caring for all our needs. She explained our contract to us clearly.

Irene Contreras  |  First Impressions 
Rating:
5.0

The staff went above and beyond. Great place to do business with.

Randy Harris  |  Overall Experience 
Rating:
4.0

nice people

James Manning  |  Overall Experience 
Rating:
5.0

Very good did everything I needed and very helpful

Robert Stafford  |  Overall Experience 
Rating:
4.0

Giovanni was very professional and helpful, excellent customer service.

Deborah Gutierrez  |  Overall Experience 
Rating:
5.0

Darrell, Cara, Giovanni and Angel took great care of our belongings while in storage. Thank you everyone for keeping our belongings safe and bug free.

Rebecca McClure  |  Overall Experience 
Rating:
4.0

Convenient

DAVID JACKSON  |  Overall Experience 
Rating:
5.0

No comments

Laurinda Garcia  |  Overall Experience 
Rating:
5.0

The entire staff was wonderful and the manager early helped me out when I had no where else to store my life.

Norma McBrayer  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful.

Suzanne Wood  |  Overall Experience 
Rating:
5.0

Everyone was always friendly and helpful. Service was prompt and thorough

Arthur McKenzie  |  Overall Experience 
Rating:
5.0

Staff is very professional and friendly. Great group of folks.

Bob Thomas  |  Overall Experience 
Rating:
5.0

Super nice,very accommodating. Helped me get every thing I needed. Cant wait to pick up the truck and get moved. Thanks uhaul

Ollie Wolfe  |  Reservation 
Rating:
4.0

I was pleased with my stay at uHaul except for one thing. Charging people additional money to access storage after office hours is ridiculous. It in no way costs you more so why does it cost me more.

Connor Moon  |  Overall Experience 
Rating:
4.0

I never had any problems with the service or the staff.

PHILIP EDDY  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was exceptional as usual

kathy vanholten  |  Overall Experience 
Rating:
5.0

Thank you everyone that helped us in our season of need. We will always remember u-haul for its kindness that was showed towards us

Stephen Leary  |  Overall Experience 
Rating:
5.0

My experience at U-haul Moving & Storage of Waxahachie was the Best ever, Giovanni was the Most Respectful, Understanding, Professional Employee I have dealt with. He made the whole process Perfect.

elisa helms  |  Overall Experience 
Rating:
5.0

Very helpful service. All my questions were answered.

Fredrick Phillips  |  Overall Experience 
Rating:
1.0

My movers never showed. I have not been able to get a response to my request for a refund yet.

kathy vanholten  |  Reservation 
Rating:
5.0

It was a fantastic storage place, the staff was extremely friendly, I will use them again if I ever need storage, without a doubt.

MARK GARDNER  |  Overall Experience 
Rating:
5.0

Very friendly service and a delight to work with.

MARK GARDNER  |  Reservation 
Rating:
5.0

Everything and everybody that I encountered were professional and did a great job. i would definetly recommend U-Haul to family and friends.

steven tinnard  |  Overall Experience 
Rating:
4.0

I was told I could sign a waiver to turn over the items in my unit that I no longer wanted When I got there to do so they told me no & did not give me a reason why. But discussed among each other afte

Mercedes Frank  |  Overall Experience 
Rating:
5.0

I had nothing short of Excellent customer service, safe,clean and secure property! It was Awesome doing business with my Fantastic Friends! Love Y'all!

milton murphy  |  Overall Experience 
Rating:
4.0

The trailer that I picked up had lost a wheel by the time I got to the place that I was going to load it. It looked like the bearings had been going out for a long time. Another trailer was brought

DONNA COBB  |  Overall Experience 
No reviews have been submitted for this location.

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