Customer Reviews for U-Haul Moving & Storage of Wausau

3,807 reviews

141 Grand Ave   Schofield, WI 54476

(715) 359-6100

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(715) 359-6100

141 Grand Ave
Schofield, WI 54476

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Sales rep was excellent and a pleasure to deal with.

Terry Thirion 
Rating:
5.0

Great customer service and very personable. I would recommend this location to anybody

Chris Pollack 
Rating:
4.0

My reservation would not open in the app, I was unable to confirm or change any details without a phone call or visit. The link I was emailed took me to the app, but there was no record of any service engagement.

Joseph Zarda 
Rating:
5.0

Customer did not leave a comment.

JULIE WEBER 
Rating:
5.0

Customer did not leave a comment.

Ron Anderson 
Rating:
4.0

Just make sure everything correct before rent it. 👍

PAO LAO 
Rating:
5.0

Customer did not leave a comment.

Dean Champine 
Rating:
4.0

Overall, front end service was delayed. Took about 25 minutes to reserve the trailer. I tried to call a couple times prior too but did not connect

Steven Zondlo 
Rating:
5.0

The app too about 25 minutes to use and location never worked. Definitely and area for improvement.

christopher plansky 
Rating:
5.0

Customer did not leave a comment.

David Yang 
Rating:
4.0

Matt did a great job even though the computer system was having problems.

Stephen Loos 
Rating:
4.0

Customer did not leave a comment.

Jessica Ladwig 
Rating:
5.0

Always easy and great customer service

todd chesley 
Rating:
5.0

Attendant was very pleasant and helpful.

Kristine Kammerer 
Rating:
1.0

I went to pick up my truck rental via the 24/7 truck share program, but upon arrival there were no keys in my lockbox when I used the code provided in the app. I went back the next day and all I was offered was $10 a future rental. This entire situation costed me valuable time and money having to make multiple trips with my personal vehicle to move things when I should have had the rental like I reserved. I am extremely disappointed in this situation and perhaps even more so by the solution offered by this location.

CASEY HILDEBRANDT 
Rating:
5.0

Easy, peasy. Turned equipment in a day early. Attendant assured me I'd get credit for one less day and make sure the miles were correct. I had over-estimated what I thought I would need. tx.

Kelly Grosskopf 
Rating:
4.0

Customer did not leave a comment.

Nathan Wilke 
Rating:
5.0

Great service

Gerald Cartwright 
Rating:
5.0

Customer did not leave a comment.

brickners automotive 
Rating:
5.0

Customer did not leave a comment.

Stan Hohol 
Rating:
5.0

Employees were very nice and helpful. Great service.

Thomas Schneider 
Rating:
5.0

Nice facilities. A small waiting area would be a nice addition for those of us who need to wait for service. Employees very pleasant and helpful.

Karen Teliszczak 
Rating:
1.0

Dirty truck. Level 1 not done. Missing dolly and furniture pads were not zip tied in bag. No dispatch,just handed keys and told where the truck is....same crap as last rental. Nothing has changed with this location....

Earl Esterly 
Rating:
3.0

My equipment was dropped off and online checked in a half an hour before the due time but I got charged for an extra day.

Alicia Kennedy-Dart 
Rating:
5.0

Manager was very nice and made experience wonderful

Natasha Hawley 
Rating:
2.0

Was charged for gas when we had already filled the tank up. Was never asked for miles before the truck was rented. Tried to get some help with the issues and got told there was nothing he could do was very rude and not helpful would not recommend. Renting a U-Haul for over 300 bucks then getting charged again incorrectly is really frustrating. Won’t use again.

Lynsey Crary 
Rating:
3.0

Customer did not leave a comment.

Julie Gabler 
Rating:
5.0

Customer did not leave a comment.

Dean Goulet 
Rating:
5.0

All Good

Robert Osborne 
Rating:
5.0

great knowledgeable helpful staff, thank you

Keith Paul 
Rating:
5.0

More description of the auto hauler trailer would have been helpful. My ‘67 Jeepster was almost too narrow to work on the trailer (1/4 of the tires hung off the inside of the ramps).

Gary Wenzel 
Rating:
5.0

Customer did not leave a comment.

Shawna reiter 
Rating:
5.0

Customer did not leave a comment.

Gary Moll 
Rating:
4.0

Customer did not leave a comment.

Jordan Baracca 
Rating:
5.0

Quick and easy drop off. Staff person approached as soon as we arrived. Great experience.

david olson 
Rating:
5.0

Customer did not leave a comment.

Daniel Seybold 
Rating:
3.0

When I expressed my concerns the chains were hanging too low, I was reassured they were fine. On the second day of my drive to AZ, at a gas station stop, I noticed the chains were dragging. I had to unhooks the chains, wrap them and rebooks them to avoid the chaos from dragging. Also, one of the chain links had almost been rubbed completely through the metal from the drag. More training for the employee in Wausau is encouraged.

Cindy Gosse 
Rating:
5.0

Customer did not leave a comment.

Rhonda Smith 
Rating:
3.0

No problems with rental location. It was U-Haul's policies that will make me NEVER rent a U-Haul EVER AGAIN! My truck leaked from the right front roof area, boxes got wet, sturdiness fell apart making my belongings shift all over the truck! Had major damage to no repair on many items! Didn't keep damaged furniture as I wasn't putting it in a storage unit. Didn't know that in order to make a claim I had to have original receipts then less depreciation!!! You need to upload pic's & fill out forms. When I did speak with someone, they told me that U-Hauls trucks are water resistant, not water proof! Are you freaking kidding me? Who expects to pay what U-Haul charges & I went 1200 miles through bad rain storms & thinks it's Ok to leak water all over 40 years worth of my life's possessions??? Absolutely Unacceptable considering I was given NOTHING regarding these policies & was completely unaware! I'm still trying to collect with a claim & it's over 3 months later! My name was spelled wrong also, therefore creating major claim issues with finding my contract number & claim number. It was supposed to be corrected several times by the reps I talked to, however, of course that never got done either. Also, a weight & water test was supposedly done on the truck I rented afterwards. However, I was told by the returning truck location in Chesapeake, VA that the truck I just dropped off was already rented for the following morning & that no test would be done! So, how & when was this done? Also, at the drop off location, the man walked into the truck & plain as day said, "Yeah, this is where they always leak from, the right front roof area!" So, with that being said, it obviously happens more then is being told! I hired professional movers to load & unload my stuff through U-Haul so everything was packed correctly. The only mistake I did make was choosing U-Haul!!!!!! I WILL NEVER USE YOU AGAIN! AND, I WILL TELL EVERYONE I KNOW ABOUT THIS ISSUE!!!! I should've gone with any other mover! Extremely DISSATISFIED!

Joan Dacey 
Rating:
5.0

Top notch place.

Rob Wulf 
Rating:
4.0

Customer did not leave a comment.

Sarah Lieuwen 
Rating:
4.0

Customer did not leave a comment.

Keith Lillie 
Rating:
5.0

Friendly

Kayla Franklin 
Rating:
5.0

Service rep that checked me in and out was phenomenal

Chad Hancock 
Rating:
5.0

Customer did not leave a comment.

SCOTT LAURN 
Rating:
5.0

Customer did not leave a comment.

Amie Igl 
Rating:
5.0

Customer did not leave a comment.

Kelly Michalski 
Rating:
4.0

Customer did not leave a comment.

Dale Casperson 
Rating:
4.0

Customer did not leave a comment.

Steven Kreul 
Rating:
5.0

Customer did not leave a comment.

James Sether 
Rating:
5.0

Customer did not leave a comment.

Tarah Fleischman 
Rating:
5.0

Customer did not leave a comment.

janet laurent 
Rating:
3.0

The uhaul we reserved was between trucks, full of ice and snow..it took us about an hour to clean it off. And the workers were not helpful at all..the whole process shouldn't have taken so long.

Angela Roggenbuck 
Rating:
5.0

Customer did not leave a comment.

tracey deaton 
Rating:
4.0

Customer did not leave a comment.

Debra Green 
Rating:
1.0

Customer did not leave a comment.

Angelo Firkus 
Rating:
5.0

Customer did not leave a comment.

Chris Voll 
Rating:
5.0

Nice guy

Greg Williams 
Rating:
1.0

The drop off point had hours of 9am to 5pm on New Years Day. At 930am the drop off was locked up with no one on site. I ended up taking pictures for proof of drop off and posted hours.

Aaron Gutowski 
Rating:
3.0

Signage was confusing where I should drop the trailer.

Dennis De Loye 
Rating:
5.0

Friendly employees who are very helpful and kind. Great place!

Christina Pingel 
Rating:
5.0

This location is awesome!! Young man operating it is awesome. Customer service is oitstanding!!

todd chesley 
Rating:
5.0

Customer did not leave a comment.

Richard Hovda 
Rating:
5.0

Customer did not leave a comment.

darren kinnunen 
Rating:
5.0

Customer did not leave a comment.

Barry Grife 
Rating:
5.0

Customer did not leave a comment.

Cassandra Schmidt 
Rating:
3.0

It took 3.5 hours to put my hitch on. We think another person came in after us and they took care of them first. Other than that, they did a good job.

Priscilla Kinzinger 
Rating:
5.0

Fritz & team are exceptional. Excellent service.

gangadhar karri 
Rating:
3.0

Customer did not leave a comment.

Joshua Tessmer 
Rating:
5.0

Customer did not leave a comment.

Jeff Gunderson 
Rating:
5.0

the trailer had brand new tires and was very well maintained, we will be using again in the future!

Kurt Braunel 
Rating:
3.0

Waited in the drop off spot for almost 20 minutes before I went in and both employees were just sitting and talking no other customers in the store.

Josh Krause 
Rating:
5.0

Make the ratchet mechanism easier to use (grease, lube)

Thomas Foland 
Rating:
4.0

The personnel were respectful. We were told the trailer was new and indeed from all outward appearance it was. However, when we were loading it we saw a 4" X 2" hole in the floor and a sizeable dent and puncture hole also in the floor.

Carol Wesley 
Rating:
4.0

Original date of Weds, got confirmation email saying so, but store date listed as Monday so was not able to use hitch over weekend like planned.

Ruaj Xiong 
Rating:
5.0

Customer did not leave a comment.

William Volm 
Rating:
5.0

Nothing! Excellent service and trailer b

Terry Thirion 
Rating:
5.0

Customer did not leave a comment.

Anna Barth 
Rating:
4.0

The facility is excellent A litle hard to enter and exit because of traffic Would be nice if there was an entrance by the signal light Great expirence

Michael Kuyoth 
Rating:
2.0

The service at this location was very disorganized, and made my experience renting a U Box a hassle. And, they incorrectly listed the box as "in storage" after I returned it empty and kept charging me for it's use. I do NOT recommend this location.

Kathleen Zdroik 
Rating:
5.0

Well ran, took good care of me.

John Kestly 
Rating:
3.0

I would rate them as excellent except for the fact that I have yet to receive confirmation that i have returned the equipment or the final invoice.

Kurt Grunwald 
Rating:
5.0

Customer did not leave a comment.

Julie Nutter 
Rating:
5.0

Customer did not leave a comment.

Neil Kuckkahn 
Rating:
1.0

Customer did not leave a comment.

Justin Borger 
Rating:
5.0

Customer did not leave a comment.

matthew clancy 
Rating:
5.0

They were great ! All of them are friendly .

Brian Volkmann 
Rating:
5.0

Customer did not leave a comment.

Stephen Dohms 
Rating:
5.0

Nothing couldve been done any better....simple and easy

todd chesley 
Rating:
5.0

Linda at JRZ was very helpful with this rental of a tow dolly. The gentleman hooked up the trailer for me. Very nice.

Thomas Hillie 
Rating:
5.0

Customer did not leave a comment.

xiong lo 
Rating:
4.0

The guy that very nice better than the other guy that was there when I was gonna get a truck two weeks ago

Jason Miller 
Rating:
5.0

Customer did not leave a comment.

DYLAN OCONNOR 
Rating:
5.0

Customer did not leave a comment.

DYLAN OCONNOR 
Rating:
4.0

I don’t want the app vacuuming all my data from my phone, so I tried the website, which failed to function and required location services (which is also not ideal). It also takes forever if there’s someone in line in front of you…full 15 min per per person (obviously depending on the need). Could use some process engineering and more customer friendly controls.

Ian Gress 
Rating:
5.0

Customer did not leave a comment.

Ronald Dins 
Rating:
4.0

Customer did not leave a comment.

Mark Klauck 
Rating:
5.0

Customer did not leave a comment.

Craig Zentner 
Rating:
5.0

Wish they were open later

Karina Mccoy 
Rating:
4.0

Self check in is awful!

Mckenzie CHAGALA 
Rating:
4.0

Customer did not leave a comment.

Cynthia White  |  Overall Experience 
Rating:
5.0

Had to move my storage because it was getting to be to high of cost to store things there and it really didn’t feel like climate control there and I had no light in my storage too

jessica wolfe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eduardo Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY HAGEN  |  Overall Experience 
Rating:
5.0

Nice

Jason Crick  |  First Impressions 
Rating:
5.0

Good people and great owner

Jody Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Bartlett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbra ritchie  |  Overall Experience 
Rating:
2.0

I was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!

Catherine Hilton  |  Overall Experience 
Rating:
5.0

Yes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)

amy lucas  |  Overall Experience 
Rating:
2.0

Still haven't heard from anyone about my fractured foot shows how much they care

Leslie Boone- never  |  Overall Experience 
Rating:
5.0

Beyond helpful on the coldest day of the season! Thank you!

Michelle Cole  |  First Impressions 
Rating:
5.0

Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names

Rebecca Erickson-Boe  |  First Impressions 
Rating:
1.0

The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable

Lynett Hiliker  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Elizabeth Reynolds  |  Overall Experience 
Rating:
5.0

Again Thank you Uhaul!!!:)

amy lucas  |  Overall Experience 
Rating:
4.0

my u box was available at the times I requested

Barbra ritchie  |  Overall Experience 
Rating:
1.0

My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty

collin rogers  |  Reservation 
Rating:
1.0

Horrible customer service.

Zach Belobraydich  |  Overall Experience 
Rating:
4.0

Staff was very friendly.

Nathaniel Wakeman  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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