Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sales rep was excellent and a pleasure to deal with.
Terry Thirion
Rating:
5.0
Great customer service and very personable. I would recommend this location to anybody
Chris Pollack
Rating:
4.0
My reservation would not open in the app, I was unable to confirm or change any details without a phone call or visit. The link I was emailed took me to the app, but there was no record of any service engagement.
Joseph Zarda
Rating:
5.0
Customer did not leave a comment.
JULIE WEBER
Rating:
5.0
Customer did not leave a comment.
Ron Anderson
Rating:
4.0
Just make sure everything correct before rent it. 👍
PAO LAO
Rating:
5.0
Customer did not leave a comment.
Dean Champine
Rating:
4.0
Overall, front end service was delayed. Took about 25 minutes to reserve the trailer. I tried to call a couple times prior too but did not connect
Steven Zondlo
Rating:
5.0
The app too about 25 minutes to use and location never worked. Definitely and area for improvement.
christopher plansky
Rating:
5.0
Customer did not leave a comment.
David Yang
Rating:
4.0
Matt did a great job even though the computer system was having problems.
Stephen Loos
Rating:
4.0
Customer did not leave a comment.
Jessica Ladwig
Rating:
5.0
Always easy and great customer service
todd chesley
Rating:
5.0
Attendant was very pleasant and helpful.
Kristine Kammerer
Rating:
1.0
I went to pick up my truck rental via the 24/7 truck share program, but upon arrival there were no keys in my lockbox when I used the code provided in the app. I went back the next day and all I was offered was $10 a future rental. This entire situation costed me valuable time and money having to make multiple trips with my personal vehicle to move things when I should have had the rental like I reserved.
I am extremely disappointed in this situation and perhaps even more so by the solution offered by this location.
CASEY HILDEBRANDT
Rating:
5.0
Easy, peasy. Turned equipment in a day early. Attendant assured me I'd get credit for one less day and make sure the miles were correct. I had over-estimated what I thought I would need.
tx.
Kelly Grosskopf
Rating:
4.0
Customer did not leave a comment.
Nathan Wilke
Rating:
5.0
Great service
Gerald Cartwright
Rating:
5.0
Customer did not leave a comment.
brickners automotive
Rating:
5.0
Customer did not leave a comment.
Stan Hohol
Rating:
5.0
Employees were very nice and helpful. Great service.
Thomas Schneider
Rating:
5.0
Nice facilities. A small waiting area would be a nice addition for those of us who need to wait for service. Employees very pleasant and helpful.
Karen Teliszczak
Rating:
1.0
Dirty truck. Level 1 not done. Missing dolly and furniture pads were not zip tied in bag. No dispatch,just handed keys and told where the truck is....same crap as last rental. Nothing has changed with this location....
Earl Esterly
Rating:
3.0
My equipment was dropped off and online checked in a half an hour before the due time but I got charged for an extra day.
Alicia Kennedy-Dart
Rating:
5.0
Manager was very nice and made experience wonderful
Natasha Hawley
Rating:
2.0
Was charged for gas when we had already filled the tank up. Was never asked for miles before the truck was rented. Tried to get some help with the issues and got told there was nothing he could do was very rude and not helpful would not recommend. Renting a U-Haul for over 300 bucks then getting charged again incorrectly is really frustrating. Won’t use again.
Lynsey Crary
Rating:
3.0
Customer did not leave a comment.
Julie Gabler
Rating:
5.0
Customer did not leave a comment.
Dean Goulet
Rating:
5.0
All Good
Robert Osborne
Rating:
5.0
great knowledgeable helpful staff, thank you
Keith Paul
Rating:
5.0
More description of the auto hauler trailer would have been helpful. My ‘67 Jeepster was almost too narrow to work on the trailer (1/4 of the tires hung off the inside of the ramps).
Gary Wenzel
Rating:
5.0
Customer did not leave a comment.
Shawna reiter
Rating:
5.0
Customer did not leave a comment.
Gary Moll
Rating:
4.0
Customer did not leave a comment.
Jordan Baracca
Rating:
5.0
Quick and easy drop off. Staff person approached as soon as we arrived. Great experience.
david olson
Rating:
5.0
Customer did not leave a comment.
Daniel Seybold
Rating:
3.0
When I expressed my concerns the chains were hanging too low, I was reassured they were fine. On the second day of my drive to AZ, at a gas station stop, I noticed the chains were dragging. I had to unhooks the chains, wrap them and rebooks them to avoid the chaos from dragging. Also, one of the chain links had almost been rubbed completely through the metal from the drag. More training for the employee in Wausau is encouraged.
Cindy Gosse
Rating:
5.0
Customer did not leave a comment.
Rhonda Smith
Rating:
3.0
No problems with rental location. It was U-Haul's policies that will make me NEVER rent a U-Haul EVER AGAIN! My truck leaked from the right front roof area, boxes got wet, sturdiness fell apart making my belongings shift all over the truck! Had major damage to no repair on many items! Didn't keep damaged furniture as I wasn't putting it in a storage unit. Didn't know that in order to make a claim I had to have original receipts then less depreciation!!! You need to upload pic's & fill out forms. When I did speak with someone, they told me that U-Hauls trucks are water resistant, not water proof! Are you freaking kidding me? Who expects to pay what U-Haul charges & I went 1200 miles through bad rain storms & thinks it's Ok to leak water all over 40 years worth of my life's possessions??? Absolutely Unacceptable considering I was given NOTHING regarding these policies & was completely unaware! I'm still trying to collect with a claim & it's over 3 months later! My name was spelled wrong also, therefore creating major claim issues with finding my contract number & claim number. It was supposed to be corrected several times by the reps I talked to, however, of course that never got done either. Also, a weight & water test was supposedly done on the truck I rented afterwards. However, I was told by the returning truck location in Chesapeake, VA that the truck I just dropped off was already rented for the following morning & that no test would be done! So, how & when was this done? Also, at the drop off location, the man walked into the truck & plain as day said, "Yeah, this is where they always leak from, the right front roof area!" So, with that being said, it obviously happens more then is being told! I hired professional movers to load & unload my stuff through U-Haul so everything was packed correctly. The only mistake I did make was choosing U-Haul!!!!!! I WILL NEVER USE YOU AGAIN! AND, I WILL TELL EVERYONE I KNOW ABOUT THIS ISSUE!!!! I should've gone with any other mover! Extremely DISSATISFIED!
Joan Dacey
Rating:
5.0
Top notch place.
Rob Wulf
Rating:
4.0
Customer did not leave a comment.
Sarah Lieuwen
Rating:
4.0
Customer did not leave a comment.
Keith Lillie
Rating:
5.0
Friendly
Kayla Franklin
Rating:
5.0
Service rep that checked me in and out was phenomenal
Chad Hancock
Rating:
5.0
Customer did not leave a comment.
SCOTT LAURN
Rating:
5.0
Customer did not leave a comment.
Amie Igl
Rating:
5.0
Customer did not leave a comment.
Kelly Michalski
Rating:
4.0
Customer did not leave a comment.
Dale Casperson
Rating:
4.0
Customer did not leave a comment.
Steven Kreul
Rating:
5.0
Customer did not leave a comment.
James Sether
Rating:
5.0
Customer did not leave a comment.
Tarah Fleischman
Rating:
5.0
Customer did not leave a comment.
janet laurent
Rating:
3.0
The uhaul we reserved was between trucks, full of ice and snow..it took us about an hour to clean it off. And the workers were not helpful at all..the whole process shouldn't have taken so long.
Angela Roggenbuck
Rating:
5.0
Customer did not leave a comment.
tracey deaton
Rating:
4.0
Customer did not leave a comment.
Debra Green
Rating:
1.0
Customer did not leave a comment.
Angelo Firkus
Rating:
5.0
Customer did not leave a comment.
Chris Voll
Rating:
5.0
Nice guy
Greg Williams
Rating:
1.0
The drop off point had hours of 9am to 5pm on New Years Day. At 930am the drop off was locked up with no one on site. I ended up taking pictures for proof of drop off and posted hours.
Aaron Gutowski
Rating:
3.0
Signage was confusing where I should drop the trailer.
Dennis De Loye
Rating:
5.0
Friendly employees who are very helpful and kind. Great place!
Christina Pingel
Rating:
5.0
This location is awesome!! Young man operating it is awesome. Customer service is oitstanding!!
todd chesley
Rating:
5.0
Customer did not leave a comment.
Richard Hovda
Rating:
5.0
Customer did not leave a comment.
darren kinnunen
Rating:
5.0
Customer did not leave a comment.
Barry Grife
Rating:
5.0
Customer did not leave a comment.
Cassandra Schmidt
Rating:
3.0
It took 3.5 hours to put my hitch on. We think another person came in after us and they took care of them first. Other than that, they did a good job.
Priscilla Kinzinger
Rating:
5.0
Fritz & team are exceptional.
Excellent service.
gangadhar karri
Rating:
3.0
Customer did not leave a comment.
Joshua Tessmer
Rating:
5.0
Customer did not leave a comment.
Jeff Gunderson
Rating:
5.0
the trailer had brand new tires and was very well maintained, we will be using again in the future!
Kurt Braunel
Rating:
3.0
Waited in the drop off spot for almost 20 minutes before I went in and both employees were just sitting and talking no other customers in the store.
Josh Krause
Rating:
5.0
Make the ratchet mechanism easier to use (grease, lube)
Thomas Foland
Rating:
4.0
The personnel were respectful. We were told the trailer was new and indeed from all outward appearance it was. However, when we were loading it we saw a 4" X 2" hole in the floor and a sizeable dent and puncture hole also in the floor.
Carol Wesley
Rating:
4.0
Original date of Weds, got confirmation email saying so, but store date listed as Monday so was not able to use hitch over weekend like planned.
Ruaj Xiong
Rating:
5.0
Customer did not leave a comment.
William Volm
Rating:
5.0
Nothing! Excellent service and trailer b
Terry Thirion
Rating:
5.0
Customer did not leave a comment.
Anna Barth
Rating:
4.0
The facility is excellent
A litle hard to enter and exit because of traffic
Would be nice if there was an entrance by the signal light
Great expirence
Michael Kuyoth
Rating:
2.0
The service at this location was very disorganized, and made my experience renting a U Box a hassle. And, they incorrectly listed the box as "in storage" after I returned it empty and kept charging me for it's use. I do NOT recommend this location.
Kathleen Zdroik
Rating:
5.0
Well ran, took good care of me.
John Kestly
Rating:
3.0
I would rate them as excellent except for the fact that I have yet to receive confirmation that i have returned the equipment or the final invoice.
Kurt Grunwald
Rating:
5.0
Customer did not leave a comment.
Julie Nutter
Rating:
5.0
Customer did not leave a comment.
Neil Kuckkahn
Rating:
1.0
Customer did not leave a comment.
Justin Borger
Rating:
5.0
Customer did not leave a comment.
matthew clancy
Rating:
5.0
They were great ! All of them are friendly .
Brian Volkmann
Rating:
5.0
Customer did not leave a comment.
Stephen Dohms
Rating:
5.0
Nothing couldve been done any better....simple and easy
todd chesley
Rating:
5.0
Linda at JRZ was very helpful with this rental of a tow dolly. The gentleman hooked up the trailer for me. Very nice.
Thomas Hillie
Rating:
5.0
Customer did not leave a comment.
xiong lo
Rating:
4.0
The guy that very nice better than the other guy that was there when I was gonna get a truck two weeks ago
Jason Miller
Rating:
5.0
Customer did not leave a comment.
DYLAN OCONNOR
Rating:
5.0
Customer did not leave a comment.
DYLAN OCONNOR
Rating:
4.0
I don’t want the app vacuuming all my data from my phone, so I tried the website, which failed to function and required location services (which is also not ideal).
It also takes forever if there’s someone in line in front of you…full 15 min per per person (obviously depending on the need).
Could use some process engineering and more customer friendly controls.
Ian Gress
Rating:
5.0
Customer did not leave a comment.
Ronald Dins
Rating:
4.0
Customer did not leave a comment.
Mark Klauck
Rating:
5.0
Customer did not leave a comment.
Craig Zentner
Rating:
5.0
Wish they were open later
Karina Mccoy
Rating:
4.0
Self check in is awful!
Mckenzie CHAGALA
Rating:
4.0
Customer did not leave a comment.
Cynthia White
|
Overall Experience
Rating:
5.0
Had to move my storage because it was getting to be to high of cost to store things there and it really didn’t feel like climate control there and I had no light in my storage too
jessica wolfe
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eduardo Rodriguez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEFFREY HAGEN
|
Overall Experience
Rating:
5.0
Nice
Jason Crick
|
First Impressions
Rating:
5.0
Good people and great owner
Jody Chapman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Bartlett
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barbra ritchie
|
Overall Experience
Rating:
2.0
I was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!
Catherine Hilton
|
Overall Experience
Rating:
5.0
Yes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)
amy lucas
|
Overall Experience
Rating:
2.0
Still haven't heard from anyone about my fractured foot shows how much they care
Leslie Boone- never
|
Overall Experience
Rating:
5.0
Beyond helpful on the coldest day of the season! Thank you!
Michelle Cole
|
First Impressions
Rating:
5.0
Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names
Rebecca Erickson-Boe
|
First Impressions
Rating:
1.0
The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable
Lynett Hiliker
|
Overall Experience
Rating:
5.0
Very pleased with the service.
Elizabeth Reynolds
|
Overall Experience
Rating:
5.0
Again Thank you Uhaul!!!:)
amy lucas
|
Overall Experience
Rating:
4.0
my u box was available at the times I requested
Barbra ritchie
|
Overall Experience
Rating:
1.0
My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty