Customer Reviews for U-Haul Moving & Storage of Waukee

3,278 reviews

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bob Wegand 
Rating:
5.0

They provide great service. Coming back again!

James Pearson 
Rating:
5.0

This is a top notch facility! Well stocked with supplies. Clean trucks and great, friendly staff. Thanks for helping make our move safe, easy and convenient.

Allen Bonini 
Rating:
5.0

Matt did a wonderful job assisting during the rental process and several follow-up calls.

TIMOTHY NELLIGAN 
Rating:
5.0

Key: Always friendly & prompt!

Warren Eastman 
Rating:
5.0

Customer did not leave a comment.

Walter Bode 
Rating:
5.0

Great experience...it was nice that the Waukee location was open at 6:15 pm when we got there to return the truck.

Jamie Cutler 
Rating:
3.0

Customer did not leave a comment.

Brad Beeber 
Rating:
5.0

Customer did not leave a comment.

Nick Reddin 
Rating:
5.0

We have used the Waukee location several times and have always had a great experience.

Mark Wallace 
Rating:
3.0

Customer did not leave a comment.

Oz wallace 
Rating:
5.0

Customer did not leave a comment.

Samuel Myers 
Rating:
5.0

The truck had poor braking and poor gas mileage/staff and cleanliness were excellent.

ERNEST PEREA 
Rating:
5.0

Very convenient and fast. Great customer experience.

Bill Brunia 
Rating:
5.0

My experience was excellent. No suggestions for improvement at this time.

Tammy VanSickle 
Rating:
5.0

every thing was handled quickly and professionally at both pickup and return

terry evans 
Rating:
4.0

I am charged twice, please correct that.

Sarah Keny 
Rating:
3.0

Truck had been wrecked and employees didn’t know it. Second truck was on empty. We had to fill up before leaving the area

Roger Morgan 
Rating:
5.0

Customer did not leave a comment.

Daniel Konviser 
Rating:
5.0

Customer did not leave a comment.

Natasha Lamorie 
Rating:
5.0

Customer did not leave a comment.

Michael Millerin 
Rating:
1.0

The trucks were so tightly parked next to each other. There was no way without driving to the grass like I had to do to get it out of where it was parked. The person that checked me in did not even go out with me to inspect the truck. The one good thing I can say is that I was able to change my order without difficulty.

Connie Seastrand 
Rating:
5.0

Refund for over fueling should have been given back

BRIGHT ATUBRA 
Rating:
5.0

I had two young guys help One at check in And one at return Both were professional and very good at the job and friendly.

Lynn Eddy 
Rating:
5.0

Staff was great!!

Mark Ericksen 
Rating:
5.0

Customer did not leave a comment.

John Carroll 
Rating:
5.0

I needed the truck a little earlier than expected. They had one, and said no problem come on down. The staff was friendly and fast. The app glitches but it all worked out. Very good experience

Kendal Madsen 
Rating:
5.0

Customer did not leave a comment.

Crystal Tjeerdsma 
Rating:
5.0

Customer did not leave a comment.

Tony Burrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradford Cox 
Rating:
5.0

Customer did not leave a comment.

mia barr  |  Overall Experience 
Rating:
5.0

Only problem was the assigned unit was already occupied and second unit was further away from the unloading point.

robert wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Ridgeway 
Rating:
5.0

All staff that I dealt with were very good at making my move smooth and easy

walter bode 
Rating:
5.0

Another great experience at the Waukee Uhaul! In and out with my requested trailer attached in 10 minutes. Drop-off was also a breeze.

MICHAEL RITTMAN 
Rating:
3.0

Customer did not leave a comment.

HEPSIE RENEE SEWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Hoover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAZEN TADROS 
Rating:
3.0

Customer did not leave a comment.

susan johnson 
Rating:
5.0

Customer did not leave a comment.

Pam Rust 
Rating:
5.0

Customer did not leave a comment.

clint scott 
Rating:
5.0

The security and accessibility are stellar. The location is convenient. Staff is pleasant and helpful.

SUSAN BLOCK  |  First Impressions 
Rating:
3.0

Tu be un pelo accidente al mover un estrac y no me alludaron viñedo.

Melvin Ramirez 
Rating:
5.0

If ever needed storage again in this area will definitely return to this location! Staff is awesome and professional! Very happy with this location! Will refer family and friends! Thanks

Afton Mccarty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Malottki 
Rating:
5.0

Customer did not leave a comment.

Catherine Sanderson 
Rating:
5.0

Customer did not leave a comment.

jeff lynch  |  Overall Experience 
Rating:
5.0

We used this space to store our belongings while we moved from Iowa City to Urbandale. I was very happy with the storage unit. I was however irritated when I missed a payment by ONE day due to my debit card getting stopped due to fraudulent activity and I got charged $15 for a late fee. U-Haul did eventually refund my $15 after I called them and explained to them I was leaving due to the charge but it still eft a bad taste in my mouth and I left anyway.

Scott Conrad  |  Overall Experience 
Rating:
5.0

trailer was dirty when picked up , other then that pulled great works good for cars

nicholas cleven 
Rating:
5.0

Customer did not leave a comment.

Chantel Lynch 
Rating:
5.0

Customer did not leave a comment.

Mickey Hucks 
Rating:
1.0

Don't charge a shit ton extra for gas when you already put in the required amount.

Patrick Reints 
Rating:
5.0

Quick, pleasant and convenient

Michael Kapustka 
Rating:
5.0

Very quick process for returning. Excellent customer service

Ted Smith 
Rating:
4.0

I had to clear snow off the truck. Given that it had snowed the previous day, I would have thought that making sure the trucks were cleared off would be a priority. I will be hesitant to rent from them again in the winter.

Christopher Maiers 
Rating:
5.0

It should always be clean.

eric smith 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY RICHARD 
Rating:
5.0

Customer did not leave a comment.

Randy Cornelison 
Rating:
5.0

Customer did not leave a comment.

Matt Olson 
Rating:
5.0

Customer did not leave a comment.

Randy Cornelison 
Rating:
5.0

Customer did not leave a comment.

John Richardson 
Rating:
5.0

Customer did not leave a comment.

Jose Matamoros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Tellner  |  Overall Experience 
Rating:
2.0

First of all, This was Waukee was not where my ubox was stored nor was it stored where I requested. Uhaul would not resolve issue and I had to pay an additional 100.00 to have ubox delivered which if it would have went to Eastside Des Moines I would have emptied on my own but it went to Ames incorrectly. I had damaged furniture as well. I have used uhaul and ubox on other occassions and have been very satisfied. I WILL NOT use Uhaul EVER again. And I will tell others of my very disruptive and costly experience. Just to add I DO NOT appreciate receiving bills for a storage I did not have and unti I received and threatened egal action, did it suddenly get resolved. Thank you to Trinity at Waukee for resolving my issue and others, I was informed. Very dissatisfied customer

Dawn Jarnat 
Rating:
4.0

Person working was very nice and helpful

William Lawry 
Rating:
5.0

Customer did not leave a comment.

GARY SLY 
Rating:
5.0

Customer did not leave a comment.

Jordan Fisher 
Rating:
3.0

I felt my stuff was secure, but it was near impossible to contact them by phone. The call was always answered by a corporate answering office and they did not have specific answers for me. Free month was hard to use once it was earned, and was denied for a long while.

ROBIN JACOBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven burns  |  First Impressions 
Rating:
5.0

I deeply appreciate the kindness and professionalism of the staff. This is the fourth time I have rented here, and each time it has been a wonderful experience. Simple, helpful and made my move easier. Thank you.

Jennifer Knight 
Rating:
5.0

Customer did not leave a comment.

Cassandra Recker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rick pearson  |  Overall Experience 
Rating:
3.0

Faster check in and check out. If I am dropping off a trailer. It should not take 30 minutes to be helped. Hire more help if you need it!

Andrew Kollenkark 
Rating:
4.0

Customer did not leave a comment.

Jerry Flanagan 
Rating:
5.0

Customer did not leave a comment.

Zach Brennan 
Rating:
5.0

very knowledge, helpful and friendly staff

DONNELLE COLOSIMO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Pearson 
Rating:
5.0

Customer did not leave a comment.

Michael Snyder 
Rating:
3.0

The guy at the front counter was completely unaware of the long line behind the woman he was assisting. If he wouldn’t have been trying to flirt with her, perhaps he would have noticed.

Dave Endres 
Rating:
5.0

Get the computer to work correctly. My bank card was charged twice so the hold on the money in my account will only be lifted when final charge is done. Thank you!

lorain diederiks 
Rating:
4.0

Excellent help from staff, going above and beyond, to get the trailer lights working when it was a problem with my car. Would have been nice if the equipment had been cleared of snow and cleaned before my reservation time.

Nicholas Medhurst 
Rating:
5.0

Good customer service. Experience was problem free and easy. Communication was excellent.

Christian Eubanks 
Rating:
5.0

Customer did not leave a comment.

Brian Bennett 
Rating:
5.0

I originally booked this uhaul for Ames and they called the day before and said they don’t have any 15ft trucks available so they sent me to Ankeny to pick up. When I dropped the truck off here the next day I was charged additional miles because they didn’t adjust my allowed mileage since I had to pick up the truck in Ankeny and go to Ames then to waukee. I called the gentlemen was very helpful and adjusted the additional miles and took off the charge. Very happy!

Donell Crawford-Begg 
Rating:
3.0

The store was unfortunately unstaffed this morning when I dropped my car off. At least 2-3 customers walked out before being helped. I was ok with waiting but had to wait 15 minutes to tell the associate I was dropping my car off for an appointment. When I picked my car up the associate was very nice and friendly. My only complaint is that it would have been nice to get a call/text/email letting me know they had to cut my bumper in order for the hitch to fit. While it’s minor I still would appreciate the heads up.

BRYAN WENZEL 
Rating:
5.0

Customer did not leave a comment.

victoria eagen  |  Overall Experience 
Rating:
5.0

Trinity was very helpful

Benjamin Dubinovic 
Rating:
5.0

Customer did not leave a comment.

Denice Rausch 
Rating:
2.0

I would not recommend as I was charged on 1/5 for the full months rent when I moved out in 1/6 expecting to receive a refund and was told no! That is poor business practice

Tammy Rainey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT BLUM 
Rating:
5.0

All was great

john hennigan 
Rating:
5.0

Customer did not leave a comment.

Melanie Mason 
Rating:
2.0

Trailer had 75psi of pressure in the tires. One tire was so bad the belt was broken and the tire was out of round causing severe vibration. Roadside, customer service, scheduling was no help.

aaron thompson 
Rating:
3.0

Would be great if they prorated instead of paying for a whole month

SCOTT RILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Michelsen 
Rating:
5.0

Customer did not leave a comment.

Matthew Boehnke 
Rating:
5.0

Very satisfied.

Mary Skibicki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Heese 
Rating:
5.0

Customer did not leave a comment.

Shannon Frahm 
Rating:
5.0

Truck floor was super sticky and dirty. Truck was also damaged on exterior bad. 1100 Hickman crew is amazing tho.

Nicolas Hilsenbeck 
Rating:
5.0

Customer did not leave a comment.

Randi Clark 
Rating:
5.0

Customer did not leave a comment.

Zemiya Williams 
Rating:
5.0

Easy to reserve, and the guys helped hook up the trailer and disconnect when I returned it...much appreciated. Professional and genuine caring service. I will use them again!

Jennifer Knight 
Rating:
5.0

Customer did not leave a comment.

Michael Rittman 
Rating:
1.0

I reserved a 15’ truck for two days online. Picking up at 9 am on Saturday December 16th and returning 9am Monday December 18th. I selected to drop the truck off at a different location than where I picked it up due to the route of my move. The day before I picked it up, a U-Haul representative called me and tried to talk me into dropping it off at the same location where I picked it up. This would’ve added about 50 miles to my trip, making it completely inconvenient for me. I spent several minutes convincing that person I wanted to keep my reservation the way it was, as driving it to the first location was going to cost me more money. I picked up the truck on Saturday and loaded it the rest of the day. On Sunday morning I was driving to my new home in the truck when I got a call from someone at U-Haul wondering where the truck was at. I explained that I rented the truck for two days but she said it was only one day. First of all, I don’t know why someone would call me and try to change my reservation when they don’t know anything about what I’m moving or where I’m moving to or how far I have to go. Like I said earlier, I reserved that truck for two days. I’m thinking the person that called the day before altered my reservation and made it for one day. In fact , when I picked the truck up, the customer in front of me was complaining about the truck she rented being more expensive than she was told and she cancelled her reservation. I feel like U-Haul is quoting people one price and then pulling the old bait and switch to charge more money. U-Haul made an already stressful situation into a confusing cluster that I had to shell out more money for than I was quoted.

Tracy Miller 
Rating:
5.0

Good service

Zack Davis 
Rating:
5.0

Customer did not leave a comment.

Daniel Knoup 
Rating:
5.0

Your employee Trininty provided accelerant and professional service!

carmela rollins  |  Overall Experience 
Rating:
5.0

Fix your computer so it doesn’t take half hour to get cargo van I think it crashed two times then the guy called for help and got it done. Maybe the help needs training. We have used this place many times. Will use it again. Thanks.

LARRY BLASBERG 
Rating:
5.0

Customer did not leave a comment.

Edward Dougherty 
Rating:
5.0

Customer did not leave a comment.

Riley Larson 
Rating:
5.0

Customer did not leave a comment.

Richard Rennolet 
Rating:
5.0

Customer did not leave a comment.

Larry Brennecke 
Rating:
5.0

Customer did not leave a comment.

Alan Graff 
Rating:
4.0

Equipment is well maintained, and the staff is prompt and courteous.

Bob Moran 
Rating:
5.0

Everything was great!!!!!

Susan Cruz 
Rating:
5.0

Customer did not leave a comment.

Bob Wegand 
Rating:
4.0

Customer did not leave a comment.

Deborah Dolan 
Rating:
5.0

Great experience. Only problem was I reserved a dolly to help move furniture and they did not have any to use. I would have liked to have known this prior to picking the truck up so I could have made other arrangements. They did call to see if another location had one, which they did, but it would put me 12 miles out of my way to pick up. Otherwise the experience was excellent and I will use this resource in the future.

Carolyn Hunerdosse 
Rating:
5.0

Cleanest storage, well maintained, and very secure! I have recommended to several people! Keep up the good work!!

GEORGE ROOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Dow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hang Vu 
Rating:
5.0

Awesome staff! Professional and clean!

Afton McCarty 
Rating:
5.0

Very clean, well organized facility. Staff was helpful and friendly.

Tracy Hurt  |  Overall Experience 
Rating:
5.0

Thank you for making a stressful time as stress free as possible with your services and help!

Jennifer Stratton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY PIERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Hurt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS MAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Flam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Ohnmacht  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNE KINGERY-DAILEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Holtkamp  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy Hurt  |  Online Move In 
Rating:
1.0

When I came to access my unit it would not allow me access as one of your employees had me moved out, apparently it was an error, but your staff took care of it quickly and professionally!

carmela rollins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaele Subbert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Devan Kirkman  |  Overall Experience 
Rating:
5.0

Great staff. Facility was clean.

Adam Peterson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carmela rollins  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and very nice!

CHRISTINA JOHNSTON  |  Overall Experience 
Rating:
5.0

I will definitely be back again if I need storage in the future.

Judy Sheehy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Joynes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Miranda Winkleman  |  Overall Experience 
Rating:
5.0

We used our unit for 2+ years. Only negative was the overhead doors in the loading dock area. Seemed like there was always at least one inoperable. Finding a different place to store the trailers would be nice to make it easier to back up into the loading dock area. But I understand space is limited and that isn't a deal breaker by any means. Staff was always excellent, helpful, and friendly. Place was always clean and seemed well-maintained. Always able to get a cart every time. No significant complaints at all.

Steve Abraham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Volk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JACKSON  |  Overall Experience 
Rating:
1.0

I hired movers for my move. The truck could not fit in the garage. I was given key cards but the people at the office were not capable of completing the reservation. I waited over an hour waiting for them to get my key card to work. I’m extremely frustrated and disappointed with the service and staff. Train your people so they know how to do their job!!!! This was the worst move and experience. I will not recommend anyone here.

NEEMA LUANDA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRYL STEPHAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyson Werner  |  Overall Experience 
Rating:
3.0

Cancelled with pays 7/9 and they sent me an email with late charges to pay for august

Mark Bishop  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron Flam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian OHagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL SHEA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Molenburg  |  Online Move In 
Rating:
5.0

Manager, Trinity, is ethical and personal. Truly an asset to the company.

Gina Bone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REBECCA PANTHER  |  First Impressions 
Rating:
5.0

If the great price wasn’t enough, all the extras make this an option I can’t pass up.

Dirk Swanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA PEREZ  |  First Impressions 
Rating:
5.0

This facility is well managed and maintained!!!

Suzette Jensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deserae Tiffany  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hanson  |  Online Move In 
Rating:
5.0

thank you!

David Meis  |  First Impressions 
Rating:
5.0

Great experience with our storage space. Obtaining and using the space was much easier than anticipated. Ease of access was outstanding. Entire facility was always clean - even the restroom. The items we stored could not have had a more secure place anywhere else and the climate controlled environment kept them pristine.

Quentin Boyken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Stanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna marie jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff lynch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kim garrison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRAVIS HICKS  |  Overall Experience 
Rating:
3.0

Had some issues but they were corrected immediately. I would use again

Joey Ziegler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Cooper  |  First Impressions 
Rating:
5.0

Great facility and friendly staff.

Francisco Gonzalez  |  Overall Experience 
Rating:
4.0

Great help. I can’t remember the name of the gentleman that helped me rent the storage unit but he was great. Efficient, helpful and friendly. Around 6:00 on Wednesday night. He was a breath of fresh air.

Troy Eygabroad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Lenihan  |  Overall Experience 
Rating:
1.0

I was assigned 3 different units that were in use and locked. Had to walk back and forth to office and then found an empty unit by myself and waited in office for verification. Time consumed from phone calls, looking for an empty and inspect was 3+ hours!!!!!

JOHN TOVAR  |  First Impressions 
Rating:
5.0

Rent trucks often and storage space over the winter. Place is very clean and very well maintained. Very convenient making reservations, moving out and returning equipment all on your phone. Place is safe, secure and easy loading/unloading for storage spaces.

John Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim Tarpey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zemiya Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shari Davis  |  First Impressions 
Rating:
3.0

I didn’t realize that not every storage unit couldn’t be accessed by an elevator, which really stinks

Alyssa Anderson  |  Online Move In 
Rating:
3.0

Fist time we signed up was somehow purged a week later - no information in the system except that we had our receipts and security codes. Don’t know if it wasn’t done properly the first time, but I had to go in a second time and redo my application. Luckily the unit we wanted was still available. Not sure how there was no record to show I had ever been there….

Dan Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIck Skaar  |  Overall Experience 
Rating:
5.0

Cameron and her staff are great. Super helpful and very friendly. Very clean location and easy access to storage units.

Darin Riney  |  Overall Experience 
Rating:
5.0

I’m pleased with how respectful the staff was to me.

Ryan Lenihan  |  First Impressions 
Rating:
5.0

Coming in from One of the worst days of my new year, ive never had such a positive moving experience and I accredit that to the amazing staff and management at the Hickman Waukee location... thank you for all your help! Sincerely Shawn

Shawn Bean  |  First Impressions 
Rating:
5.0

Staff was very helpful during check in. Plenty of carts and equipment to use. Very clean and bright.

Richard Fitzsimmons  |  Overall Experience 
Rating:
5.0

We needed short-term storage for a state-to-state move, and can say this is the best storage experience we have ever had. Love the heated drive-in bay for loading and unloading in cold and snowy weather. The facility is pristine, and even includes a clean, readily accessible restroom. Also, with all the cameras and several layers of security, we felt that our possessions were absolutely safe and secure. If you need to store your stuff, this is the place!

graig goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAQUISHA WILLIAMS  |  Overall Experience 
Rating:
2.0

They lie about their prices online, then when you get to facility they change the price and say we only have climate . yet i requested heated. My email confirmation even says heated . Then says she has no control over what the internet pricing is and charges me an extra 10 a month. avoid doing business with them unless you like being screwed over . Dishonest internet pricing!

Bonnie Dyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Tellner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Hackett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Sonnenburg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen Hopkins Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denine Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aboubakary Abba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Ballard  |  First Impressions 
Rating:
5.0

N/a

clydene branda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Erickson  |  First Impressions 
Rating:
5.0

Trinity was great getting us checked in and our unit was clean and ready to go. The only issue was the U-Haul computer system being very slow on the check-in process; so that could probably be improved.

graig goodwin  |  First Impressions 
Rating:
5.0

Friendly and courteous.

clydene branda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Jennings  |  Overall Experience 
Rating:
5.0

Always great service, help and advice.

Jay Daho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Garrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Shepard  |  Overall Experience 
Rating:
5.0

Facility is so clean we can’t imagine using any other storage facility.

William Copic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Nagel  |  First Impressions 
Rating:
5.0

The man at the front helped my daughter and I move a sectional from the truck to the unit.

teri MENDOZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Connick  |  Overall Experience 
Rating:
5.0

Employees went about and be beyond to accommodate me

ANTHONY VITIRITTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Grasty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Godfrey  |  First Impressions 
Rating:
1.0

The employees were very accommodating and helpful and I seem friendly and caring. And I feel the same about the employees that I have done business with on 63rd St. in Des Moines.

JOHN BRYANT  |  First Impressions 
Rating:
1.0

Customer service was terrible. When I went to end my contract I stood at the counter for a long time before even being acknowledged- and yes, he saw me. Then the guy told me I had to go and retrieve the padlock from the unit and bring it to him. I walked all the way down to the door only to discover my code didn’t work. Walked all the way back to the counter and asked if he had already disabled my code and he said yes, it’s not going to work anymore. Then WHY did he waste my time and send me down there knowing I wouldn’t be able to access the building to get the padlock? Very frustrating. Also, every time I went there and had to use my code I would enter it on the first keypad which gave me clearance. I would then use my code at the next keypad and it told me I was not given access and had to repeat the process, going back to the first keypad. Every. Single. Time! This was a pain when I had a cart full of stuff I had to roll back and forth each time.

kelly johnson  |  Overall Experience 
Rating:
5.0

We were pleased with U-Haul. It was clean, easy to enter. Good location.

Paul Breddin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Bonestroo  |  Overall Experience 
Rating:
5.0

Only issue has been checking out of an individual unit. Each time we have been checked out of all and had to get reset up in remaining units. Has happened twice as we reduced units.

JERALD BANWART  |  First Impressions 
Rating:
5.0

Trinity is great.

ALLISON ROBINSON  |  First Impressions 
Rating:
5.0

The storage was very clean, I didn't I I didn't experience roaches or mice. Thank you for that. Mgmt, always review problems or concerns, was taken care of in a timely fashion. Thank you for your service.

PORTIA WASHINGTON  |  Overall Experience 
Rating:
2.0

The customer service from your employees is horrible and incredibly slow

abbey youker  |  Overall Experience 
Rating:
5.0

Wasn’t very happy that you don’t get any credit after I just paid a full month a couple of days before. You would think you would get credit for the time you don’t use the facility.

RILEY LARSON  |  Overall Experience 
Rating:
5.0

Cameron and her team are amazing and great to work with!

D Angelo Johnson  |  First Impressions 
Rating:
5.0

Excellent service from day one. Safe and secure. Stored artwork, furniture and electrical items. All items in great shape on move-out. Thanks for a good experience.

lloyd hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Lubow  |  Overall Experience 
Rating:
5.0

had to move out during the rain and was nice to load in a dry area.

TODD GROEPPER  |  Overall Experience 
Rating:
4.0

Staff could be better informed.

Steve Sourbier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Wolenhaus  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

erin walter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Patton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

erin walter  |  First Impressions 
Rating:
5.0

Superb, well-planned new facility.

David Harris  |  First Impressions 
Rating:
5.0

Young lady at front desk did a great job. Friendly and did a good job of explaining things.

Gary Sargent  |  First Impressions 
Rating:
4.0

Very good experience with this Uhaul facility. We did discover one of our storage units had some tar on the floor that got on some of our furniture. But otherwise staff is great, facility is clean and convenient.

Frank Victor  |  Overall Experience 
Rating:
5.0

Fantastic people! Always willing to help with any questions. Would highly recommend this place!

Shannon Morrill  |  Overall Experience 
Rating:
5.0

Very impressed

David Gantt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quentin Boyken  |  First Impressions 
Rating:
5.0

Sam was the Rep handling my lease and took the time to show me all access and closure procedures as well as the self help features within the building. He's a credit to your organization. Val K.

VAL KERRIGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron Ruter  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steve Sourbier  |  First Impressions 
Rating:
2.0

Once we got the truck and filled it, we proceeded to the storage unit. Once we arrived we had no idea what to do and there was no one at the desk at 3pm to help. I tried calling the customer service number and there was a 2HOUR WAIT TIME to speak with a representative. I opted for the call back and tried figuring it out on my own. I figured it out eventually but the lack of assistance available for help is ridiculous especially when your customers are stressed and tired.

Jacqueline Adams  |  Online Move In 
Rating:
4.0

Only complaint is my unit has an unusually high amount of flies in it. Not sure if those are coming in through another unit, but they were swarming when I moved in. Can this be resolved? Would one of the units next to mine contain something that's attracting all these flies?

Danielle Vastine  |  Online Move In 
Rating:
5.0

I am very impressed with the way U-Haul is setup at this location. Very organized process to pick up and drop off rentals as well.

Dean Wagner  |  Overall Experience 
Rating:
2.0

They had a security issue where my account was completely deleted without me knowing it. They set me up again but it took me 2 to 3 days to finally get in touch with mgt to do it.

Larry Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manikanta Gangisetti  |  First Impressions 
Rating:
5.0

Great facility and staff

Tavian Banks  |  First Impressions 
Rating:
4.0

The site was very helpful in meeting my storage needs.

HAROLD LLEWELLYN  |  First Impressions 
Rating:
3.0

First unit I was assigned was already rented. The associate said they would call me with a new storage unit number. Upon showing up Sunday night, we realized the second unit assigned didn't have a lock, like was promised by the worker. After moving for 13 hours that hot day, we had to find a lock at 10pm on a Sunday night. Fleet Farm and Hyvee were closed. The gas stations didn't have one. Had to go 35 minutes round-trip to a Walmart to find one. Also, the push bar for the outer door to the loading dock was locked "open" until at least midnight, but we were under the impression it should have been locked at 10.

KASSANDRA CLINE  |  First Impressions 
Rating:
5.0

I would highly recommend these storages. They have everything you need to load and unload your belongings. They even have a spot where if there's something you don't want you can leave it there for someone who can use it they can take it. (No mattresses which is totally understandable). I have had to rent storages and these are by far the best.

LORRAINE CROLL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aboubakary Abba  |  First Impressions 
Rating:
5.0

Love it. So we'll maintained. Employees very helpful. They even have moving dollies to use. Very secure and clean place. Never knew they had these storages. I highly recommend them.

LORRAINE CROLL  |  First Impressions 
Rating:
5.0

Great place , Awesome people.

diana rappa  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Meet my storage needs!

April D Newton  |  Overall Experience 
Rating:
5.0

Cameron was excellent

Rickey Woody  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Cline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Howard  |  Overall Experience 
Rating:
5.0

reasonably priced for a secure climate controlled storage. indoor loading area is a huge perk

Bill Schoonmaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanee Carrillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerald Banwart  |  First Impressions 
Rating:
5.0

No thanks

PATRICK NDUNGU  |  Overall Experience 
Rating:
5.0

The staff at the Haul facility in Waukee on Hickman Road are outstanding. They talked me through options, showed me around, and were very helpful and friendly. Highly recommend this UHaul facility.

Frank Victor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary shoemaker  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly and helpful! We will be using them again.

TRISHA Maggert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex celli  |  First Impressions 
Rating:
5.0

The young lady that helped me was very well informed and very very helpful I really appreciated her help

Phyllis Paul  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Weaver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franchesca Quiles  |  Online Move In 
Rating:
2.0

The facility is nice and clean, but I was not informed how to enter the building after getting the map from the service desk employee, after going to the units, I tried opening the door and the alarm went off for a good minute or two, tried using speaker phone in storage area, called back to back several times, no one picked up. I have a twisted ankle, and had to go all the way to the front desk to find out what to do. This should have been explained to me before I left the service desk. My biggest complaint is I purchased a 10x10x10 storage unit on line, when I went to the facility, I was given two small units side by side. I think this is very wrong to be misled on my purchase. What could I do once I had everything with me to move. Very unhappy with this turnout. So I'm paying for a unit that is not what I asked for. The employee told me there were no other units available. Then there shouldn't have been the availability on-line.

REBECCA HOVERSTEN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MONICA SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shy jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeannie Hatch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Valentino  |  Online Move In 
Rating:
1.0

Staff was unknowledgeable about equipment and software. Unable to locate reservations even with confirmation email present. Proceed to check into a unit that was already occupied. Struggled to find correctly sized units. Had to assist her through the process, knowing nothing about it myself. Miserable experience.

Alexander Staudt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jimmy wyland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barb Seglar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeanette fox-poa  |  Overall Experience 
Rating:
5.0

Emily and Charlie made it easy to rent at the Waukee UHaul location.

April D Newton  |  First Impressions 
Rating:
4.0

This is the 2nd time within a month I have been in to this location that the staff was disorganized. I have used this location more than 5 times in the last few years and did not feel the confidence and assurance I had before.

Tiffany Daugherty  |  First Impressions 
Rating:
4.0

The four star vs five star would only be because U guys had some issues with the card reader. Also a better check on my 6X12 trailer as it had 1 tire that was nearly bald ( I traveled 1400 miles so a little on edge about that ) Part of that was my fault but we as movers are so scattered sometimes, so a better check on U would have been great!!!

Brian Severin  |  Overall Experience 
Rating:
4.0

Only concern was the always overflowing drop-off/leave behind (read garbage) bin inside the facility. Other customers obviously decided they needed to get rid of lots of stuff, but it was not properly removed from there. It was always overflowing, and in the travel lanes, to get a cart to storage unit.

Robert Welf  |  Overall Experience 
Rating:
3.0

I have had difficulty with uhaul for the past week I reserved a ground level unit and the confirmation email said I was on the second floor. I called to upgrade to the available ground floor 10x15 to find out that was not set. I called in to make sure I was a ground floor 10x10x10 when I got there for my reservation it was assigned a 10x10x7 and only one working employee without access or knowledge of the storage units there was no compensation for all of the inconvenience I was put through especially since I was paying movers to help by the hour they were on the clock for half an hour before we even got to start unloading I was also given a unit that had a lockout tag saying the previous tenet no longer had access to due to failure of payment

Devin Dulle  |  First Impressions 
Rating:
5.0

Awesome staff. Thanks!

jerry johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Nelson  |  First Impressions 
Rating:
4.0

The key card is needing some attention. My card never worked.

Brian Severin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris Kono  |  Overall Experience 
Rating:
2.0

young kid left without knowledge of what he was doing.

Kelly Gillahan  |  Overall Experience 
Rating:
5.0

Whoever helped me at the front desk was very efficient. She made my move in very easy. She was also able to get me a location nearer the entry which was very helpful and considerate of my age.

David Steffen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GABRIEL SHEA  |  First Impressions 
Rating:
2.0

They never got my bill straight. No one seemed to know what was going on. Every time we entered the garage we found debris on the floor that could puncture tires.

William Hook  |  Overall Experience 
Rating:
5.0

Justin and the entire staff at U-Haul Moving & Storage of Waukee, provided excellent service beginning to end!

brad baker  |  Overall Experience 
Rating:
3.0

For the most part my experience was very good, but when it came time to go into the office or try to talk to someone in the office, there weren't enough people to help. The wait times were horrible. If you could get passed those issues, the staff was very helpful and I would use them again.

Michele Reece  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cristina marichal  |  Overall Experience 
Rating:
1.0

Poor on every level.

David hammett  |  Overall Experience 
Rating:
3.0

Loading and unloading is great. Inside a heated and cooled location makes loading and unloading very comfortable. The price you pay for the space it high. Hopefully U-Haul will be able to adapt to Electrical trucks and still remain affordable

Robert Loomis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia Brcka  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Stall  |  Overall Experience 
Rating:
5.0

Great service. New, clean, secure units.

Paula Jennings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shayne Naber  |  First Impressions 
Rating:
4.0

It’s kind of expensive, I went back to Green Acres

Jacqueline Arce  |  Overall Experience 
Rating:
5.0

Facility was very clean. Staff was very helpful and didn't have to spend a lot of time at the counter before being able to access the storage unit.

Patrick Shepard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

travis peterson  |  First Impressions 
Rating:
5.0

Super easy to get set up with the online move in and the free lock was a plus! Facilities are amazing and clean and it’s so nice having the drive in area to unload your stuff!

James Russell  |  Online Move In 
Rating:
3.0

Exceptionally clean and accessible. The best UHaul as far as location and cleanliness . Thank you for providing carts for customers to use! The older man that works there was ALWAYS, always rude and hateful. He needs a couple of lessons in customer service. After all…we are essentially the ones paying his salary. He doesn’t have to be fussy and throwing his hands up at you EVERY TIME!!

BEVERLY KAY  |  Overall Experience 
Rating:
1.0

The worst experience at uhaul I have ever had. They left a newbie up front who didn’t know anything, and laughed when I told him my movers were there waiting and getting paid by the hour. The newbie told us the GM must not be onsite, so we couldn’t get anyone to help us. I want y’all to refund my movers, train your new hires, and figure out a system for not keeping dozens of customers waiting with no solutions. This facility needs a LOT of work.

HANNAH GILLICK  |  First Impressions 
Rating:
5.0

Justin Clifton was very helpful an although the storage unit size we reserved online wasn’t available he was very accommodating. He even personally helped us get the 26’ Uhaul truck situated into the unloading bay.

brad baker  |  First Impressions 
Rating:
5.0

Staff should please be careful driving carts around parking lot. One of our cars was nearly hit by a cart. Otherwise, our experience was great and we would rent again when the need arises. The facility is top notch and very well maintained and staff were great to work with and very friendly and professional.

DAVID HORNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana Rieker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hook  |  First Impressions 
Rating:
4.0

For storage unit size needed only one available was in clear back and it did not have the large size door.

Megan Casebolt  |  Overall Experience 
Rating:
5.0

Great experience working with this UHaul center. I had secure storage with them for about 4 months and rented a 20’ truck for my out of state move. I believe the best UHaul center in USA. Keep up the great work guys!!!

Neil Debuse  |  Overall Experience 
Rating:
5.0

I worked with Austin at the local facility. He was fabulous with really great customer service skills. He helped me switch from a smaller unit to larger one. Found a perfect fit for what I needed. The day of the move, i also had help from the general manager (recognize from photo on website). He was also very friendly and helpful. This is a stressful time and happy that this part of the process (with their help) went so smoothly.

Debra Heath  |  Online Move In 
Rating:
2.0

The facility is under staffed. Rent due dates were not properly explained.

SASHANK GANTI  |  Overall Experience 
Rating:
5.0

Even there was only one person working (mgr) he was very helpful

ROSA SHARP  |  First Impressions 
Rating:
5.0

We moved all our stuff out and into our new home recently, and we closed our account on 9-6-21. PLEASE prorate our monthly rental expense and reimburse us fir the days we aren’t using the facility. Thank you!!

SANDY RAIKE  |  Overall Experience 
Rating:
5.0

Thank you so much for everything! I really do appreciate it more than you will ever know!

Jody Paine  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia Brcka  |  First Impressions 
Rating:
5.0

Austin who set me up with the rental and another gentleman, forgot his name, who always helped me when I purchased tons of packing items were just awesome. The facility is very clean!! They are also very good at making things work for you and your convenience. It is a very busy place, so, sometimes you do have to wait just a bit.

Kristin Wiedenfeld  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manikanta Gangisetti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice robinson  |  Overall Experience 
Rating:
5.0

Easy, convenient, and well kept.

Sean Gundersen  |  Overall Experience 
Rating:
4.0

Would have given a 5 star but had issues with getting a unit that wasn't already taken. Took 3 tries.

DEREK JANSEN  |  First Impressions 
Rating:
5.0

was helpful and polite

Maxwell Galang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN BELLINGER  |  Overall Experience 
Rating:
3.0

Didn’t know we had to use a certain keypad to sign-in so we kept getting access denied. Was put on a second floor without the elevator working. When we opened our storage it triggered the alarm. We didn’t have a lock as stated a free one was to be provided. Went into the retail side and there was no one in there after a few minutes just went a figured it out myself.

Madelyn Ravellette  |  Online Move In 
Rating:
2.0

I was charged an extra day rent even though I brought the equipment back on the day of my contract.

Gregg Stroud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris bern  |  Overall Experience 
Rating:
5.0

Austin has super customer skills. He was able to resolve a lost reservation for a unit I made on 6/29. Very friendly and pleasant.

Steven Young  |  First Impressions 
Rating:
5.0

Super helpful

Lacey & TJ Schmidt  |  First Impressions 
Rating:
5.0

Extremely nice to work with very convenient made a hard day less stressful

Jlee Mccall  |  First Impressions 
Rating:
1.0

Here is a copy of the email I sent while waiting to get my storage unit issue handled. The store in Waukee IA is 0 for 2. First I was charged an extra day on my truck rental. I requested a refund but have not received it yet. Then I rented a storage unit and when I went to use it, the unit had a customer lock and a delinquency lock on it. I waited for more than 30 minutes before I was able to get help. It was after hours but that is not my fault. The guy that was helping sighed the entire time. Again, not my fault. I have used uhaul on several occasions but this might be the last. Very disappointed

Jeff Rodman  |  First Impressions 
Rating:
4.0

Need 24hr. access. Need to set up the counter conversations in a private manner. I should not be hearing where people live, phone #'s, etc. while in line. Creates security gaps for people's personal information.

Larry Carroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Pudlo  |  First Impressions 
Rating:
5.0

Justin is doing a great job in serving his customers. The staff are excellent and very responsive. I have used their storage and trucks several times. And the bathroom in the storage area is the cleanest public bathroom I have ever seen. We are raving fans of Justin and Amber and their team.

GARY ROSBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dakotah Bradley  |  Overall Experience 
Rating:
2.0

Facility is a mess and manager doesn't care to fix the problems. Manager won't respond to urgent faults at the facility such as unable to access unit on move in day. Alarm kept blaring every 15 minutes on move out day which was obnoxious for a 2 hour move out. Inconsistencies with billing leading to late fees when autopay was never set up correctly. Miserable experience.

Vera Hale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria McTarsney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Sindelar  |  Overall Experience 
Rating:
5.0

I can’t say enough just how grateful I am for the employee who checked us in to our storage unit. We had a rough start to our move- the truck rental location in Cedar Rapids didn’t have the truck we reserved, so we had to drive to Iowa City for a truck, and then back to Cedar Rapids to load and move, giving us a late start. After we loaded and were on the road, we hit gridlocked traffic due to a wreck. Altogether, we ended up at the storage location twenty minutes after close. An employee was headed toward his car, but saw us walk up to the door and asked if he could help, even though I’m sure he was off and ready to go home already. We told him what happened and he went out of his way to check us into the storage unit we reserved and get us set up. He was amazingly kind and courtesy. It was a rough day, but his act of kindness really made the day better. I can’t thank him enough.

Roman Gamble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Arnold  |  First Impressions 
Rating:
4.0

I have been to this uHaul location a couple of times to rent moving trucks. This is the first time I've gone there to rent a storage unit. The staff were really helpful. It took a while to get my unit, but the first person who helped me credited me with one month free for the inconvenience, which I really appreciated. My key card didn't work when I tried it, but someone else helped me change the key card to one that did, and he tested it out before he gave it to me, which was great. Then, when I returned to put things in my unit today, the same person who helped me with my card saw that I was having trouble getting into the loading garage, and he ran over immediately to open the garage door for me. I'm sure it was my own error and I'm grateful for his courtesy going above and beyond to assist me! I would highly recommend this place for their professionalism and service.

Kelly Cattell  |  First Impressions 
Rating:
5.0

Everyone at this location is great, the facility is great etc. There should be sufficient staffing and this location could be one of the best in the state and nationally.

DAngelo Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi Gehrts  |  Overall Experience 
Rating:
5.0

It was a great facility made moving/storage easier with the climate controlled loading docks. I will definitely use this facility again for future storage needs.

Travis Connick  |  Overall Experience 
Rating:
5.0

Excellent service.

John Krois  |  Overall Experience 
Rating:
1.0

The storage unit it self was good, but the workers were not helpful, all we heard was, I can't do that, meaning, management has to do that, Justen if even you would of helped, but you wasn't there half the time, we moved out on the May 28th NOT June 1st, so wrong again, we want our money back, you said you weren't charging us the couple days, after May 19th you wrote that on your business card, and we have it, we had to call our bank and contact the fraud Department and your worker told them what was going on, very poor place and workers, VERY POOR, I hope someone else from corporate calls me, but I am sure it's just going to you and will be seen by anyone else. I am not sure why you treated us so poorly, but I feel sorry for the next person. All we wanted was our money YOU promised us and would not close us out. We have tried calling U Haul lots of times but NO ONE answers, so there was no way to resolve this except go to our bank, WE MOVED OUT MAY 28, 2021 NOT JUNE1ST Diane Cowan

DIANE COWAN  |  Overall Experience 
Rating:
5.0

This facility is beautiful and very well kept, I made a reservation for the smaller storage and needed a bigger one and Justin was super helpful and gave me options! Best storage I’ve seen in a long time!!

Stephanee Carrillo  |  First Impressions 
Rating:
5.0

Justin Glifton (spelling?)was amazing and so professional even though he was literally the only one working on Memorial Day. He is top notch!

Tammy Stifel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Miner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Henderson  |  First Impressions 
Rating:
5.0

I worked with Austin, and thought he was one of most hospitable and respective agents I have been around. Very caring for my needs.

John Krois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Knopick  |  Online Move In 
Rating:
5.0

The team at the Waukee Uhaul and storage are fantastic: from Justin and Amber to Phil, Austin and Rom they provide second mile service! Well done!

GARY ROSBERG  |  First Impressions 
Rating:
5.0

Very nice facility! The young man that helped me, took me to my unit it show it to me and showed me how to get in, was very nice and explained everything.

Lisa Bedford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Sindelar  |  First Impressions 
Rating:
5.0

This was a wonderful experience for us. Justin took very good care of us. Thank you!

Steven Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jodi diers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIM KERSCHER  |  First Impressions 
Rating:
5.0

Unbelievable facility. Loading the truck was so frustrating but unloading at the facility was a complete breeze. Thanks!

DANIEL MARCUS  |  First Impressions 
Rating:
5.0

Only positive impressions. What else can one say?

Paul Breddin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Henderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Krista Soda  |  Online Move In 
Rating:
1.0

Roof leaked with buckets in storage units catching water. Doors were not locked and did not require access key to enter. Bay doors would not open when cold outside. Multiple times there was a man sleeping in his van in the bay area.

Brian Hiveley  |  Overall Experience 
Rating:
5.0

Wonderful experience! Will happily rent here again.

Denise Vernon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha & Antonio Festini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Sandford  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful. Surprised facility was “sqeeke clean. Good value.

lloyd hill  |  First Impressions 
Rating:
2.0

The bay doors don't work. I have been there twice and and had to back up and go to another door before it would open. The front desk manager did a great job and I had no issues with him. There is someone sleeping in the indoor bay. The first night I went there, there was a van parked in there and a guy was sleeping. The second time he had the same van but was not in the front seat. I would not let my wife go there on her own due to this guy hanging out and sleeping. I also drove into the bay and the door to the storage facility opened without me using my card. There were buckets all over the second floor catching water and several empty units had the doors open with buckets catching water. I am not confident my unit won't start leaking and running my things.

Brian Hiveley  |  First Impressions 
Rating:
5.0

Justin Clifton was wonderful to work with. I will definitely recommend this service to others.

Steven Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nolan Benge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BATES  |  First Impressions 
Rating:
5.0

The staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.

Pam Willard  |  First Impressions 
Rating:
3.0

I would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.

Margaret Broderick  |  Online Move In 
Rating:
5.0

A beautiful climate-controlled facility to house your excesses.

Brad Humphrey  |  First Impressions 
Rating:
5.0

Nice job!

Marshal Blayne Doyle  |  First Impressions 
Rating:
5.0

Friendly professional staff , clean well lite building.

Jonathan Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemal Delilovic  |  Overall Experience 
Rating:
5.0

Get the elevator up and running.

AARON BOOSINGER  |  Overall Experience 
Rating:
5.0

The storage unit I got was really far from the door even though there were clearly closer units available. Would have been nice to be closer if possible.

Rachel Harris  |  Overall Experience 
Rating:
5.0

For future use, or to recommend to older friends, is there a way to have an elevator for the units in the west side?

Veronica Stalker  |  Overall Experience 
Rating:
5.0

The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

Ferdinand Vega  |  First Impressions 
Rating:
5.0

I really love this place, I hope to do business with this location in the future. Just friendly service.

larry jackson  |  Overall Experience 
Rating:
5.0

Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

Robert Johnson  |  First Impressions 
Rating:
5.0

Justin was very helpful to me and went above and beyond to meet my needs,

amy koschak  |  Overall Experience 
Rating:
5.0

#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

richard quaid  |  First Impressions 
Rating:
4.0

Received excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles

John Forst  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Liz Duggan  |  First Impressions 
Rating:
5.0

The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Kristina Wetrich  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Emma Sougstad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doyle Miller  |  Overall Experience 
Rating:
2.0

We reserved a 15 x 10 Unit on the first floor knowing that we had a lot of heavy items. We arrived at the appropriate time to move into a rental unit and we were told they did not have any 15 x 10 units available at all they only had 10 x 10 units and they had none available on the first floor. They had a 10 x 10 available on the second floor we would have to bring all of our items up a set of stairs And then down a long hallway. When I asked about why we made the reservation she said that it was policy that they just give the units to people as they arrive so it was first come first serve. When I inquired why do I make a reservation at all then she did not know why this was the policy. Very unhappy did not choose to rent a unit there after all. On the plus side the truck rental was seamless and awesome.

Melissa Officer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard young  |  First Impressions 
Rating:
4.0

No elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.

Bryant Rogers  |  First Impressions 
Rating:
3.0

I would really have preferred to store my items with your firm but the lack of an elevator to get goods to the 2nd floor was a show stopper.

Rod Hutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doyle Miller  |  First Impressions 
Rating:
5.0

They were crazy busy computers down. But very accommodating. Great job to all that we’re working

doug bender  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Lee  |  First Impressions 
Rating:
3.0

We did find mouse poop in some of our boxes, but we had our stuff in there for 9 months. It would be nice to have a light inside of the larger units. Hard to see inside w/o a flashlight.

Patti Moller  |  Overall Experience 
Rating:
2.0

If I had known the only way to access the second floor is by a single stair case, I would have chose a different facility. I have to move my stuff from the car to a cart, wheel it inside, carry everything up the stairs and load it into a second cart, and then push it to the far end of the second floor, where there is another staircase that can't be used? An elevator, or at least a long series of ramps is really a must for this place!

Jeffrey Simonson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joslyn Cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILIA ALVARAVO  |  Overall Experience 
Rating:
5.0

Amazing facility! It's under construction so there were a few issues but the staff was sort helpful and even stayed a few extra minutes to let us finish up. Would def recommend this location to anyone who needs storage

Michael Dinos  |  First Impressions 
Rating:
1.0

I am a senior citizen, had to rent in 2nd floor. I was told 1st floor was not ready to rent. Said it was a issue with climate control. If second was ready, why not first. It was VERY difficult for me

Debra McClure  |  Overall Experience 
Rating:
5.0

Justin was helpful, and did a great job finding me a good location for a unit. He also was helpful in providing hand carts to make my move easier and quicker as well. Thanks!

Adam Berge  |  First Impressions 
Rating:
5.0

The staff was very polite and genuinely concerned to please. Felt like I knew them forever! Great team!!

John Daniel  |  First Impressions 
Rating:
5.0

Great experience, no issues, very clean facility. Thank you.

Anil Kothavale  |  First Impressions 
Rating:
4.0

friendly

Angela Gibson  |  First Impressions 
Rating:
2.0

We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive

duane Dunkerson  |  First Impressions 
Rating:
5.0

I was the first customer and I was treated like it! I really appreciate all of your help.

Peter Newberry  |  First Impressions 
Rating:
5.0

Justin and his staff are EXCELLENT. I will highly recommend U-Haul to everyone!

Randy Reindl  |  Overall Experience 
Rating:
5.0

Justin was very nice and took care of my one issue very quickly and friendly! Thanks again!

Reed Hillenga  |  Overall Experience 
Rating:
5.0

Staff went out of their way to help and accommodate us

Jeffrey Hartman  |  Overall Experience 
Rating:
5.0

I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Abby Nicklin  |  Overall Experience 
Rating:
4.0

I thought they were very helpful; slight miscommunication on when/how to pick up ubox, but the issue was easily resolved.

Tyler Duraes  |  Overall Experience 
Rating:
5.0

Staff friendly but when I went to get gas at a Casey’s about two blocks away had issue was being watched by two guys in a car who saw the big orange ubox which draws attention safety issue for female.

Jayne Anderson  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top