Customer Reviews for U-Haul Moving & Storage of Watertown

2,398 reviews

19153 US Rte 11   Watertown, NY 13601
(Outer Washington)

(315) 788-8045

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 788-8045

19153 US Rte 11
Watertown, NY 13601
(Outer Washington)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everyone and everything was great.

Paul Brunow 
Rating:
5.0

Nice folks, quick and easy service.

Brandon Wadsworth 
Rating:
4.0

They were very nice to work with.

CHRISTOPHER CASTLE 
Rating:
5.0

Customer did not leave a comment.

CARMELITA TORRES 
Rating:
1.0

When I returned the uhaul I informed the guy that the uhaul wouldn't turn on 3 different time, I had to jump the uhaul 3 times, and call roadside one of those times, and he didn't do anything, I feel like I shouldn't of even paid anything for the inconvenience and stress. He didn't even tell the manager, and when I asked to speak with him, he's not here , I will have Michael call you. No one has yet to call me yet. Unprofessional. Never again will I do a uhaul period.

Michelle Montgomery 
Rating:
5.0

great service

David Breitenbach 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Maitland 
Rating:
4.0

Customer did not leave a comment.

BART RUSSO 
Rating:
3.0

Customer did not leave a comment.

JEREMY KREIDER 
Rating:
5.0

Customer did not leave a comment.

henry thompson 
Rating:
5.0

YOU CHARGED A $15 SURCHARGE TO USE A DEBIT CARD VS CASH, MOST BUSSINESSES CHARGE A 3% SURGHARGE FOR A CREDIT CARD USE!! I HINK THIS WAS A OVER CHARGE FOR A $45 RENTAL FEE

terry ault 
Rating:
5.0

You guys did a great job

eldon perry 
Rating:
5.0

Drop off location wasn't really my choice however no dealer within 25 miles. Trip to the drop off location has numerous dealer opportunities through Cape Vincent, Clayton, Dexter. Just thought you should know the AFM has many missed opportunities. Thank you

Terry Huling 
Rating:
5.0

Nothing. Everything was great the staff the equipment,

Roland Frickey 
Rating:
5.0

Very simple process to rent truck. Staff was very courteous and helpful1

Carl Vaas 
Rating:
5.0

Yes

kevin ramsey 
Rating:
2.0

Truck had no breaks and had issued with steering and was not safe to be on the road.

Nicholas Schafer 
Rating:
3.0

I got double billed for using U-Haul at least from what my bank account says I was charged twice

JOSH IVES 
Rating:
5.0

Customer did not leave a comment.

Larry Morton 
Rating:
5.0

Great service, always Ready for help.

Babatounde Chitou 
Rating:
5.0

Customer did not leave a comment.

pat borello 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FRAUSTO 
Rating:
5.0

Customer did not leave a comment.

Joshua Peto 
Rating:
5.0

I really felt nothing could be change very good customer service

Patrina Brace 
Rating:
1.0

Someone stole it

cody lilley 
Rating:
5.0

Great people

Craig Schafer  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ashley Barajas 
Rating:
4.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

Great customer service

Theresa Dennee 
Rating:
5.0

Customer did not leave a comment.

Samuel Barry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger Carges 
Rating:
5.0

Customer did not leave a comment.

davon hunter 
Rating:
5.0

Your associate during the rental process and the associate during the return process were both outstanding. They made the process easy and we were very pleased with the rental trailer. Keep up the great work!

Bruce Smith 
Rating:
4.0

Prompt and courteous

Dean Richards 
Rating:
5.0

The guy was very nice and helpful thanks . Mike

Michael Grandjean 
Rating:
5.0

Customer did not leave a comment.

Leland Jones 
Rating:
5.0

As a regular I find it very good and convenient I recommend it All the time

WILLIAM E 
Rating:
4.0

Good job,no snow next time please.

JOHN DYRCZ 
Rating:
5.0

Spoke to Mike the manager everything was great looks like he has a great team .

Don Herbert 
Rating:
1.0

Was told wiring harness could not be installed due to parts that need to come fro Chevy dealer. So I immediately went down the rode to the Chevy dealer and was told it need the parts from Chevy and was confused why U-Haul could finish the installation properly for you. I spent 350 for a have ass completely project . Not very happy at all. A call regarding this problem would be appreciated. Thank you

Andrew Rapp 
Rating:
2.0

Used a car trailer, straps for front wheels had been cut an proved to be too short for my jeep, stock tires nothing crazy, so I had to get a tow strap and cut it to allow for proper securing

Zachery Hosmer 
Rating:
5.0

Excellent customer service…the representative (a young female) was professional with the customer in front of me as well as me. When I returned the van, she was still outstanding. She should be on the corporate ladder for U Haul!!

Ronald Burke 
Rating:
5.0

Customer did not leave a comment.

TIENSONNON JEAN- BOHI 
Rating:
5.0

Customer did not leave a comment.

Brittney Belcher 
Rating:
5.0

Customer did not leave a comment.

PHILIP ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

chris hayman 
Rating:
5.0

I don't think I have ever had an issue renting a truck from this facility.

Erik Flynn 
Rating:
5.0

This comment has nothing to do with the sites, but to U-Haul as a company. I found it very frustrating that it cost me double to drop the trailer off at another location.

Joshua Farnham 
Rating:
5.0

No problems. Excellent service.

Terry Murrock 
Rating:
4.0

Did the 24 hour drop off which is fantastic. The facility at 11pm was well lit, well signed and easy to find.

Craig Raphaelson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Corbitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lamb 
Rating:
5.0

Customer did not leave a comment.

Donnavon Weatherley 
Rating:
5.0

Customer did not leave a comment.

MATEO JARAMILLO 
Rating:
4.0

Customer did not leave a comment.

Catherine Cummings 
Rating:
5.0

Customer did not leave a comment.

William George 
Rating:
3.0

Customer did not leave a comment.

olivia reeves 
Rating:
5.0

Customer did not leave a comment.

Marlon Whitfield 
Rating:
5.0

Overall very satisfied with equipment and service.

FRANK BAUSUM 
Rating:
5.0

Customer did not leave a comment.

Chaun Dockstader 
Rating:
5.0

Customer did not leave a comment.

Joan Gregorio 
Rating:
5.0

Customer did not leave a comment.

Donald PAGE 
Rating:
5.0

The Watertown UHaul

Ellen Taber 
Rating:
5.0

Customer did not leave a comment.

robert cleaver 
Rating:
5.0

Customer did not leave a comment.

Jay dickerson 
Rating:
4.0

Customer did not leave a comment.

Thomas Williams 
Rating:
5.0

Customer did not leave a comment.

Leslie Paprocki 
Rating:
4.0

Good price

Matthew Conklin 
Rating:
5.0

Customer did not leave a comment.

Joanna Holland  |  Overall Experience 
Rating:
5.0

Great counter service! Efficient, kind, and able to problem solve quickly!

Jessica Moore 
Rating:
5.0

Customer did not leave a comment.

Daniel Remington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Finnegan  |  First Impressions 
Rating:
5.0

The truck was clean but it needs an alignment and power steering fixed!

Joshua Bristol 
Rating:
5.0

Great customer service!!!

Kelly Schnauber 
Rating:
5.0

Customer did not leave a comment.

martha aschmann 
Rating:
5.0

Customer service is excellent now - no suggestions for improvement

Don Woodhouse 
Rating:
5.0

Happy with the service and how helpful that the staff is.

Judith LaDuc 
Rating:
1.0

Customer did not leave a comment.

Jennifer Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Rebel 
Rating:
4.0

Customer did not leave a comment.

Mike Lasage 
Rating:
5.0

Struggled to complete the online pickup. Needed to verify employment. It was 5:30 am. No one was there. Struggled to even figure out the app. I attempted 8 ties to complete pick up. Struggled to open the key box. Couldn't take photos or inspect truck it was dark. (understandable) Pick up took me 1.5 hours, not happy and frustrated. Engine light can just before I returned it. Upon return, the staff and manager were wonderful. I just hated the self-pickup process.

Lorilynn Kallen 
Rating:
1.0

I had a very bad experience speaking with Mr. Michael Duffy he gave me a very hard time I was very irritated with him in his service would not return my phone call talked over me that is not what you do if I’m the consumer I feel he needs to be reprimanded whatever his position may be bad service

Steven Murrah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Newton 
Rating:
5.0

Customer did not leave a comment.

josh miller 
Rating:
5.0

Customer did not leave a comment.

EDWARD FISHER 
Rating:
5.0

Customer did not leave a comment.

morou amidou  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rob carter 
Rating:
5.0

Customer did not leave a comment.

Lou Laemmermann 
Rating:
4.0

Customer did not leave a comment.

Anne Ellsworth 
Rating:
5.0

Customer did not leave a comment.

Donald Dangerfield 
Rating:
5.0

The Box truck ran like it was 50 years old With only 115 ,ooo. Miles it was a terrible ride

BRUCE CARHART 
Rating:
4.0

Customer did not leave a comment.

Gregory McBroom 
Rating:
5.0

kept the appointment too the minute. Duration was correctly estimated. {The TV in the waiting room needs batteries.}

BILL MUELLER 
Rating:
5.0

Do you get a discount for using both services?

Ramona Gills  |  First Impressions 
Rating:
5.0

Great experience all around!

martha aschmann 
Rating:
4.0

Customer did not leave a comment.

Warren Day 
Rating:
5.0

Keep doing what you're doing

Daniel Martinez 
Rating:
5.0

Customer did not leave a comment.

Richard Tarzia 
Rating:
1.0

Have a computer system that actually works.

Gary Austin 
Rating:
5.0

Great management at this location.. I rent a trailer there every week. Always a nice experience.

ross brown 
Rating:
5.0

Customer did not leave a comment.

Matthew Montroy 
Rating:
2.0

Service time was rescheduled to later in the day- not convenient. Tech did not have the tools to compete job after he broke a nut. Was given partial refund but still have to go elsewhere now to have job finished. Tech was helpful but job was not completed as promised. Very disappointed

Thomas Trumble 
Rating:
5.0

Was worried since no locking mechanism to my truck from the trailer, please look into this, could be stolen when unattended

johnny towery 
Rating:
5.0

The guys working that day we picked up we’re very nice and friendly

Michelle Pender 
Rating:
5.0

Customer did not leave a comment.

Thomas Holl 
Rating:
5.0

Customer did not leave a comment.

Matt Armata 
Rating:
5.0

The website does not relay the correct information to the locale. The photos are a real PITA to do through the website. The RETURN customer service representative was EXCELLENT. He was very informed and provided information to us to consider in the future. He has been trained well. Thank you.

Shelley Fitzpatrick 
Rating:
5.0

Great place to get things done

roland frickey 
Rating:
3.0

I had to go back to the store after I picked up my initial rental because the steering was so bad that the steering wheel itself was halfway turned to the left to just keep the vehicle straight. When I returned to the store the employee that was there, which is the owners daughter mind you, told me she just drove the truck up to that store from a service center in Syracuse like that. If you knew it was that bad then why was it rented to the public. That vehicle is unsafe

Brandon Ogborn 
Rating:
5.0

I didn’t have to do a thing. I didn’t even have to get out of the car they took my name and took the trailer off my car and sent me on my way.

John Sanford 
Rating:
5.0

Customer did not leave a comment.

Ira Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Schafer  |  Overall Experience 
Rating:
5.0

The manager went out of his way to help us He is a kind man which runs a fantastic clean nice operation at Watertown Best service I ever had with uhaul

BARBARA l MAUNTON  |  First Impressions 
Rating:
3.0

The only reason we moved our stuff out is because the price of rental had increased 3 times in less than 2 years and was getting ready to increase again. We found another unit that is the same size for half the price at a different location that is closer to our home. Otherwise, UHaul storage is good!

Robert & Katherine tyler  |  Overall Experience 
Rating:
1.0

I tried renting a trailer and storage unit at the Watertown uhaul on Washington street at 7 17am Monday August 7th. I intially conducted my transaction with the GM of the facility. After purchasing a tow hitch for my truck a bearded gentlemen aided with the trailer hookup, after doing the pre inspection on my truck and their trailer. The rear passenger traiker light wouldnt work. After he tested my trailer connector and checking fuses. It was determined that my wiring was faulty and because the trailer lights wouldnt operate properly i was not able to rent due to saftey. So i rented a 15ft box truck full price and got a refund on the trailer. Rented a storage unit(no free month they are advertising). I left their truck on the lot and I took the my truck to the mechanic, picked up my wife,and had the same wiring tested. Our mechanic determined that my wiring was properly functioning. So i arrived back around 8:09am at the facility and had informed the GM that my truck wiring was fine and brought up the trailer, i was told because he didnt want to go through another refund and rent me out a trailer which started out at 14.95 that he didnt want to tie up anymore money. Which isnt his place to spend my money. I ended up paying 60 dollars for the truck for 22 hrs. I recently stepped down as the ASM of Piggly Wiggly down the road from the facility and have rented trucks from there before. I feel like not offering something for the hassle and obvious lack of empathy for the confusion their employee started and having a Store Leader tell you they dont want do something and then offer no other solution(s). I'm gonna point out that their sign out front states that they are "under new managment". Management for the WIN!

Michael Snyder  |  First Impressions 
Rating:
5.0

Mike was very knowledgeable and easy to work with.

Amy Clapp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Juarez  |  Overall Experience 
Rating:
2.0

I used this facility for 6 years and would have continued to for another 3 years had the price not continually increased without any services provided to justify such increases. The greed is too much. We’re all just trying to survive in this economy. But I will NOT be not ripped off by any company/business just because you can.

misty collins  |  Overall Experience 
Rating:
1.0

Rented the unit for storage, upon arrival, could not get into unit via card, then unit rented to us was already being used. We had a trailer full of belongings for that unit and had no where to store them! Very disappointed! Staff offered to get us a unit further away! I suggest to your company that units are checked before renting them out by physically going and looking at them, not depending on a computer!

Tracy Graham  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eliza Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skylar Bohner   |  First Impressions 
Rating:
5.0

It's a small population who needs a storage facility for 24 hours or less. I was that population. I was urgently leaving a dangerous situation. I understand that I shouldn't get a full refund but half or a partial refund would have really helped. I had to also pay $2,150 for moving my clothes to another state, via moving company and for a flight home. I was over 1,000 miles away from home. You can show that you support women who are strong enough to leave a violent situation with a man by at least meeting us hallway. That would be a nice way to encourage women who make the choice to leave a violent man. Many women are in dangerous situations with men who won't allow them to leave or make it very difficult for them to leave. Many die in making the choice to leave. My boyfriend was screaming at me and my movers while on your property, while in full Army fatigue..He tried to scare and intimidate us all. Your staff was kind and friendly through it all. He left me on the property and they told me that I was fine to stay as long as I needed, until close. I was calling a Lyft but my boyfriend ultimately came back. I appreciate you all for the quick and professional service..thank you for setting up my unit so quickly. Your staff deserves a raise. They perfectly represented the Uhual brand. I've been a customer for many years in several different states.

Cole McNeal  |  Overall Experience 
Rating:
5.0

Would have stayed but the price kept rising every year,

Roberta Burgess  |  Overall Experience 
Rating:
5.0

Very friendly and helpful .

jill Walter  |  Overall Experience 
Rating:
5.0

Always willing to help answer our questions carry our boxes and info on Storage. I’m so happy they are with in minutes from where we moved to. Thank You.

patrica bellina  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tessa Thompson  |  Overall Experience 
Rating:
3.0

The staff IS AMAZING! However, the storage unit has alot of water damage done to the ceiling with insulation falling down. There are many holes in this unit which means the mice will have a fun time! I have too much time and $ invested in the products I have made for my business, to let it get all destroyed. I will however use them for a van or truck rental as needed. I do understand that the units are older, but I just can't take the chance. Thank you!

Charmaine Conklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAIL LIVINGSTON  |  First Impressions 
Rating:
5.0

Very professional and helpful.

Paul Reese  |  Overall Experience 
Rating:
5.0

Very helpful staff, Benjamin was terrific.

NICHOLAS VERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie leblanc  |  Overall Experience 
Rating:
5.0

Overall just an easy and convenient experience

taylor phillips  |  Overall Experience 
Rating:
5.0

I’ve had a unit at this site since August of 2019 and have moved half way across the world all the while. I felt completely reassured that my belongings were taken cared of at this U-Haul location. I was always offered help when faced with financial inconveniences, and the service I was provided was nothing short of excellent the entire stay of my rental. For this, I am eternally grateful and am a proud forever-customer.

Dylan Villegas-Fentress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Comins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennedy Nguyen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherri marsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Vest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Trow  |  Overall Experience 
Rating:
5.0

Staff and management were very professional and accommodating. Facility is always clean and well stocked with supplies.

jason badalato  |  Overall Experience 
Rating:
5.0

Manager, mike, was on point as soon as I pulled up and was very knowledgeable when asking about prices and unit storage. Staff was friendly and Facility was clean and easy to navigate.

christian herrera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff nadelen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Moore  |  First Impressions 
Rating:
5.0

Very clean facility. The staff was accommodating and friendly.

jason badalato  |  Overall Experience 
Rating:
4.0

storage unit was on second which wasnt easy for disability, and older adults to get to and no lights in unit to see with

Paul Reese  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristopher Williams  |  Overall Experience 
Rating:
5.0

Ask me about my experience with your tow dolly and my satisfaction with how things were delt with.

David Brown  |  First Impressions 
Rating:
4.0

The only negative thing is that there is a unpleasant smell when you enter the building where the units are located.

Natividad Roman  |  First Impressions 
Rating:
3.0

None of this is convenient. My wife had a reservation for a truck to move my family to Ohio from New York. We ended up having to rent a tiny space to store our belongings, of which only half fit- the other half of our stuff is at a neighbors garage. Now, we must press on to Ohio with only what we can carry in our two SUV's, including our 2 small children with carseats. This has cost us so much. So much money. So much stress. So much time to struggle and try to find a solution. We simply cannot afford $2,500 for a Penske truck. This is just poor etiquette. Don't tell someone you have a truck for them to move in if you indeed do not have a truck. Appearantly, this has happened to other people quite often. Fix it.

kyle harris  |  First Impressions 
Rating:
2.0

You changed the locks without any notice so we tried our key it wouldn't work. We had driven 3 hrs to empty the locker asked staff to help us thought it was the lock it wasn't. After waiting over an hour finally an outside person cut the lock off. This unit has no seals or caulk on the end and all the cattail fluff ended up inside along with many spiders dead and live. Lots of things we would have taken were garbage. Not good customer service.

Susan Crozier-Enerson  |  Overall Experience 
Rating:
5.0

Everything is fine.

rose mckenna  |  First Impressions 
Rating:
5.0

very pleased with the whole process. we rented a Uhaul trailer in one state, traveled to another and unpacked it into a Uhaul self storage unit and then returned the trailer at the same facility. process was quick and easy. no trouble at all.

Steven Lashomb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi Jerome  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haydee Bourne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LARRYJ OLMSTEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Plowden   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon Eaton  |  Overall Experience 
Rating:
5.0

Mike and the whole team were gréât! Highly recommend!

James Ezrine   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jasmine brantley  |  First Impressions 
Rating:
5.0

Michael made it a seamless transacition . Also very helpful.

Penny Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kent tuthill  |  Overall Experience 
Rating:
4.0

They were awesome and very understanding to my needs

devere yarbrough  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEVERENATASHA YARBROUGH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LeKeyta Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamera layo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATEO JARAMILLO OBANDO  |  Overall Experience 
Rating:
5.0

I haven't got my refund for faulty equipment yet made me pay for it before inspection

EMMANUAL MARTINEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hilary Burke  |  Overall Experience 
Rating:
5.0

The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!

Jenna Wheeler  |  Overall Experience 
Rating:
5.0

The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!

Jenna Wheeler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malcolm Fowler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leanne E Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hall-Swan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Deyo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aimee Whelpley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Westphal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Hawk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Procko-fregoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Newcomb  |  Overall Experience 
Rating:
4.0

The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662

Linda Carr  |  Overall Experience 
Rating:
3.0

wound up cancelling rental that day, climate controlled unit clearly had rodent issues

Dominic Monaco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Knapp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Come  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anthony closs  |  Overall Experience 
Rating:
5.0

Everything was great and clean and staff were very satisfying

Iona White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamera layo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Horane Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Nauman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zachary Sharpe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel Reynoso  |  Overall Experience 
Rating:
4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Jones Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric bolger  |  First Impressions 
Rating:
1.0

Absolutely horrible I want a refund already moved out after a day

Makayla Boling  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kent tuthill  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Reynolds  |  Overall Experience 
Rating:
4.0

There was always a smell of cat urine in the hallway

Thomas Renaud  |  Overall Experience 
Rating:
5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

zaheer bakshi  |  Overall Experience 
Rating:
2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Patrick Vincent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA CLARK  |  Overall Experience 
Rating:
5.0

Staff was very accommodating and friendly

John Forsythe  |  Overall Experience 
Rating:
5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Robert Craddock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Gowdy  |  First Impressions 
Rating:
3.0

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

James Mifflin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stefan Andrews  |  First Impressions 
Rating:
5.0

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Carter Messick  |  Overall Experience 
Rating:
5.0

I rented the unit for almost 16 years. My experience could not have been better.

DANIEL VILLA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KRIS ELLISCHAPPELLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Mifflin  |  First Impressions 
Rating:
5.0

My problem is we are supposed to have one month free and didn't get it

candida hayes  |  First Impressions 
Rating:
5.0

Brook was awesome. Professional and friendly.

greg gould  |  First Impressions 
Rating:
1.0

Not impressed

Kristie Santiago  |  Overall Experience 
Rating:
3.0

No further remarks

josiah easley  |  Overall Experience 
Rating:
5.0

The staff was great and Matt was super helpful during my moving experience.

taylor phillips  |  Overall Experience 
Rating:
4.0

Overall good. Units are dark, some lighting would be nice.

KATIE SYLVESTER  |  Overall Experience 
Rating:
4.0

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

William Crossett  |  First Impressions 
Rating:
5.0

Thank you for helping me move the stuff from the van into the unit 👍👍

Sarah Lall  |  Overall Experience 
Rating:
5.0

Very professional and helpful. Great service! I would highly recommend them!!

Janice Jerome  |  First Impressions 
Rating:
5.0

Super helpful and kind staff!

taylor phillips  |  First Impressions 
Rating:
5.0

The general manager always does a great job

Gary Hayes  |  Overall Experience 
Rating:
5.0

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Andrew Haug  |  Overall Experience 
Rating:
5.0

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

Melissa Garcia  |  Overall Experience 
Rating:
4.0

ppppp

gary meenam  |  Overall Experience 
Rating:
5.0

Well run, great place to do business with.

MIKE DELINE  |  First Impressions 
Rating:
5.0

Customer service is excellent! Staff is so helpful and pleasant

PHYIILS COLEMAN  |  Overall Experience 
Rating:
5.0

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Michelle Stevenson  |  Overall Experience 
Rating:
5.0

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Brenda McCabe  |  Overall Experience 
Rating:
5.0

The staff was great. Very accommodating and made recommendations to save me money.

Vickie Dinse  |  Overall Experience 
Rating:
5.0

Thsnk you for your assistance..

JARIAN DURGGINS  |  Overall Experience 
Rating:
5.0

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

Calvin Fredenburg  |  First Impressions 
Rating:
2.0

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

janice gravely  |  Overall Experience 
Rating:
5.0

Excellent staff and excellent experience.

Mustapha Khelfoun  |  Overall Experience 
Rating:
5.0

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

harry dale  |  Overall Experience 
Rating:
5.0

Staffs are helpful and places are well maintained

Clement Wong  |  Overall Experience 
Rating:
2.0

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

heather elliott  |  Overall Experience 
Rating:
1.0

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

TINA DEROBOAM  |  Overall Experience 
Rating:
4.0

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

elizabeth daugherty  |  Overall Experience 
Rating:
2.0

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Santina Lavancha  |  Overall Experience 
Rating:
5.0

Storage was clean and dry. A cart was always available for heavy items.

ANNA CLEMONS  |  Overall Experience 
Rating:
4.0

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Jamison Porter  |  Overall Experience 
Rating:
5.0

A bit pricey, but secure.

Cheryl Elizondo  |  Overall Experience 
Rating:
5.0

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Michele Milford  |  Overall Experience 
Rating:
5.0

Great, very helpful

alyssia Hibbard  |  Overall Experience 
Rating:
1.0

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

marc schwartz  |  Overall Experience 
Rating:
4.0

I had to cancel my reservation,they were polite and pleasant

joseph vreatt  |  Reservation 
Rating:
4.0

Everything was good

Russell Beauregard  |  Overall Experience 
Rating:
5.0

Thank You, I used your facility for 13 months and I just wanted to send you a Thank You.

Cheryll Mitchell  |  Overall Experience 
No reviews have been submitted for this location.

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