Customer Reviews for U-Haul Moving & Storage of Waterbury

5,067 reviews

169 Meriden Rd   Waterbury, CT 06705
(Rt 69-N Of Rt 84)

(203) 754-0193

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(203) 754-0193

169 Meriden Rd
Waterbury, CT 06705
(Rt 69-N Of Rt 84)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I really like the U-Haul place on Meriden road this is the only one that's fast and very good and friendly

Sasha Madera 
Rating:
4.0

Nice people. Helpful and courteous.

Kurt Anders 
Rating:
5.0

Customer did not leave a comment.

Roberto Morales 
Rating:
3.0

Customer did not leave a comment.

Habeba Musmacker  |  Overall Experience 
Rating:
5.0

Nothing All employees were friendly very helpful and very knowledgeable They all went above and beyond to help us with all the transactions Thanks to Everyone

Brian - Beverly Kale 
Rating:
5.0

Customer did not leave a comment.

Ray Michno 
Rating:
5.0

Customer service was excellent and Miss Britney went above and beyond for me. It was greatly appreciated ok. I appreciate the entire time in Waterbury CT for the help and expertise.

Kerwin Telemaque 
Rating:
3.0

Customer did not leave a comment.

Pete Bonano 
Rating:
1.0

I am truly frustrated and disappointed with my experience at your storage facility. Everything was fine until I went to remove my items from the storage room because I was oblivious to the fact that your facility is infested with rodents. For the amount of money your customers paid you should have an exterminator on contract. There was mice droppings all over my storage room. On top of the boxes and underneath all over the floor. I had to step in it to get my stuff.Two and half dead mice on the floor. A half because one was missing a head. One of my boxes was eaten through. Once home I discovered nothing but mice droppings and a dead mouse in the box. I haven’t gone through my other boxes yet but I cringe to think about what I will discover. It is disgusting. I had to throw things away because it is unsanitary. Your storage is unsanitary, disgusting and a health hazard. You are collecting people’s money to but rat poison everywhere and that is not fixing the issue.

Nicole Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton Drayton 
Rating:
5.0

Good experience, fast service ,I have no complaints !

SANDRA PARIS 
Rating:
2.0

When I got there i had nobody that could help get my keys even though I did everything online and was supposed to be given my keys asap but when I did get my keys after 20 minutes past my rental start time none of the equipment I booked was ready. Very poor service turned my 2 hour booking into a 1.5 hour booking

Kenyatta Demudd 
Rating:
4.0

Customer did not leave a comment.

Steven Marini  |  Overall Experience 
Rating:
3.0

They got over on me because i was in a rush and did not check the mileage thay had over 50mi the posted mileage so i travel 45mi and paid for 95 im so angry

JONATHAN RODRIGUEZ 
Rating:
5.0

The young lady (Allison?) was very polite and helpful. A pleasure to deal with.

Richard Sederquest 
Rating:
5.0

Excellent service

LES BROOKS 
Rating:
4.0

The transition went well. Had a little trouble getting my lock on. However, I made success with it.

Shaketa Davis  |  First Impressions 
Rating:
5.0

The staff that help me today went above and beyond to make sure I was taken care of!

Jose Irizarry 
Rating:
4.0

Customer did not leave a comment.

Kurt Anders 
Rating:
5.0

Customer did not leave a comment.

CHARLES FAKHOURY 
Rating:
1.0

Alignment on this thing was bad also changing gears while driving it was horrible please drive before renting out .

Daisy Lugo 
Rating:
5.0

Customer did not leave a comment.

Omayra Velazquez 
Rating:
5.0

Customer did not leave a comment.

Jesse Henry 
Rating:
3.0

Customer did not leave a comment.

Kevin Wheeler 
Rating:
5.0

Staff was always helpful and very nice to me ! My storage unit fit everything i needed and it was not a hassle to move out as well. I recommend this storage unit to ALL !

BRYANA FRIERSON  |  Overall Experience 
Rating:
5.0

Super 👌

WILLIAMT PICHARDO 
Rating:
3.0

Really frustrated that the total Cost wasn’t even close to my expectations

Aaron Schrag 
Rating:
5.0

Customer did not leave a comment.

Anthony Sciappi 
Rating:
5.0

Customer did not leave a comment.

Winston Hendricks 
Rating:
3.0

Customer did not leave a comment.

Robert Coleman 
Rating:
4.0

Customer did not leave a comment.

Michelle Sotomayor 
Rating:
5.0

Customer did not leave a comment.

Javier Rivera 
Rating:
5.0

Customer did not leave a comment.

JORGE NEGRON-ORTIZ 
Rating:
4.0

Just make sure the truck is clean inside before is rented

Juan Vega 
Rating:
5.0

Professional, Courteous

Rick Cristofano 
Rating:
5.0

Customer did not leave a comment.

Dawn Roberts 
Rating:
5.0

All was well

Rick Cristofano 
Rating:
5.0

Customer did not leave a comment.

Shataya Duren  |  First Impressions 
Rating:
5.0

I had no issues

Aaron Petillo 
Rating:
5.0

Customer did not leave a comment.

christian faliciano 
Rating:
5.0

Good services

sara diaz 
Rating:
5.0

Customer service was very excellent. No other issue. No problem.

Serge Philoche 
Rating:
4.0

Drop off when I was done with the truck took a long time at least 20 minutes. Otherwise a good experience.

Bobby Marino 
Rating:
2.0

Customer did not leave a comment.

Vidal De Guzman III 
Rating:
5.0

Fast and easy. Excellent experience.

Livida Alcantara 
Rating:
5.0

Customer did not leave a comment.

adam hadir 
Rating:
5.0

I would like to say thank you, and God bless

FRANCINE HARDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leury Peralta Baez  |  First Impressions 
Rating:
4.0

Good customer service

Ramis Iljazi 
Rating:
5.0

Customer did not leave a comment.

john albert 
Rating:
5.0

Customer did not leave a comment.

LILLIAN MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Samuel Awumey 
Rating:
5.0

Carlos was very helpful in helping me choose a unit by showing me a few and help me visually understand the sizes of the units.

Maria Gonzalez  |  First Impressions 
Rating:
5.0

Ashley was amazing. She went over quotes for me and helped me make the right decision. Thank you!😊

Inez Shaw 
Rating:
5.0

Customer did not leave a comment.

Melissa Dean 
Rating:
5.0

Nothing great service

querino maia 
Rating:
5.0

Customer did not leave a comment.

Durai Karthik Murugesan 
Rating:
5.0

Customer did not leave a comment.

dan Dietrich 
Rating:
5.0

Everyone was very helpful and pleasant. The work was done when they said it would be and we are very satisfied.

Margaret E Cyrul 
Rating:
4.0

Confirm the check in better by text or email. The app crashed 3 times so I want to be sure it is done

Joseph Lentz 
Rating:
1.0

The mechanic could not finish the install. Had to bring to my mechanic. I was told they could not get the bolts off but, they did not tell me they broke the bolts off. It cost me an additional 263.75 for the time to drill to remove the old bolt and make so that the process could be completed. Had they informed me they broke the bolts off I may have considered taking to a welding company.

GLENN MILLER 
Rating:
5.0

Not much. Usually rent from here and never any problems or issues. Nice staff.

Shari Michaels 
Rating:
5.0

Customer did not leave a comment.

Anthony Zasun 
Rating:
5.0

Customer did not leave a comment.

dereck padilla 
Rating:
4.0

Truck was very nice but the transmission light was in and so was the ABS light

Hollie Mankoski 
Rating:
4.0

Staff was truly wonderful, but your policy of not accepting a temporary drivers license was prohibitive to my ability to rent a truck without issue. It’s not my fault that my home state takes 45 days to send the permanent card, or that they require me to surrender my former license, but you made it my problem. As an existing customer it was inefficient and disappointing; please consider at least revising this policy for those customers who have storage relationships with you where we clearly had to previously prove our identity. Again, team at the site was super helpful, but your (unpublished) policy punishes those of us who just happened to have recently moved.

Carla Oliva 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO JIMENEZ 
Rating:
5.0

Always a good experience renting from them exceptional service always

JOEL NIEVES-VELAZQUEZ 
Rating:
3.0

Great people working when I went in, just so expensive and don’t really give deals.

brianna fortier  |  First Impressions 
Rating:
5.0

Great service

QUERINO MAIA 
Rating:
5.0

Customer did not leave a comment.

George Herrera 
Rating:
4.0

The truck was one of the worst I’ve rented in time using U-Haul. The cab smelled like smoke and had cigarette ashes on the floor. The drivers side door was damaged and didn’t open all the way. There was a high pitched noise that could be heard the entire time driving the vehicle. The lift gate took excessive force to close. In general, not the best experience.

Zachary Riccobono 
Rating:
5.0

Good service

Sonya Alvarez 
Rating:
5.0

I was very satisfied with the service I received. Everyone was very friendly and helpful.

Lori King 
Rating:
5.0

Quick drop off. No stress

Ingrid Banton-Gordon 
Rating:
5.0

Customer did not leave a comment.

David Burnett 
Rating:
5.0

Everything was good

ANGELO CRUZ 
Rating:
5.0

Customer did not leave a comment.

Courtney Robinson 
Rating:
5.0

Customer did not leave a comment.

LUIS VERAS 
Rating:
5.0

Customer did not leave a comment.

MAUREEN PARKER 
Rating:
5.0

People are great service great maybe ice parking lot or drive truck over to customer parking lot was very icy

CHISTINE MEAGHER 
Rating:
4.0

The customers services chage my drop off without my concern 50 minutes away from my drop off suggestion and thats make me very upset,

Richard Peralta 
Rating:
5.0

Customer did not leave a comment.

Karen Bell 
Rating:
5.0

Good location and good price

Jozefson Silva rodrigues 
Rating:
4.0

Very good staff friendly n helpful

Ricardo cintron  |  First Impressions 
Rating:
5.0

I am moving and it was very close to my home and very easy to access.

Jamika Hurdle  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Joel Amoakoheme 
Rating:
5.0

Excellent service picking up and returning vehicle.

Jeffrey Biolo 
Rating:
5.0

Customer did not leave a comment.

Xavier Nascimento 
Rating:
4.0

Customer did not leave a comment.

HARRY RIVERA 
Rating:
5.0

Customer did not leave a comment.

Esmerelda pagan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim cosgrove 
Rating:
4.0

Customer did not leave a comment.

SANTO JONES 
Rating:
5.0

Exceptional service

Carlos Santiago-Guzman 
Rating:
1.0

Customer did not leave a comment.

nesia Clarke 
Rating:
5.0

Customer did not leave a comment.

Jeff Sherman 
Rating:
5.0

Customer did not leave a comment.

Gonxhe Dika 
Rating:
3.0

The Sprinter van was low on Tire pressure when entering. Other than that the Van had dents on the outside prior to driving. Overall got the job done

Antonio Guzman 
Rating:
5.0

Customer did not leave a comment.

DANIEL GALVIN 
Rating:
5.0

everything ok

Allan Bernabe 
Rating:
4.0

Customer did not leave a comment.

scott parrilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AYIANNA HALL 
Rating:
5.0

Customer did not leave a comment.

fadil hoxha 
Rating:
2.0

The truck shut off on me twice and I went through a red light cuz I had no brakes . Did not feel safe driving it . I would only drive 20 mph just in case the breaks went on me again. I did let them know what happened

Danielle Winters 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO JIMENEZ 
Rating:
4.0

The manager at this location was an absolute rockstar to me. She went went above & beyond. I’m sorry I can’t remember her name. A Hispanic girl. I wish I could say same for her underlings. We heard excuses from "I’ve got a bad back" to " I haven’t been trained on how to strap a vehicle down“ As if I have been. Our first night we realized we had no running lights. Brake & turn signals worked. So we had to be off the highway by 430pm everyday. More stops then we planned on.

edward kaye 
Rating:
5.0

Customer did not leave a comment.

Marco Mercado 
Rating:
5.0

Thank you

Monique Barrow 
Rating:
5.0

I've been a repeat customer of this business for years. The staff is very friendly and helpful. Never had any issues with the equipment or trucks that I've rented. That's why I'm a repeat customer.

MICHAEL COZZA 
Rating:
1.0

Very poor service. The rentals are left on empty. The check in process takes forever and is extremely poor. The gas levels are left on empty and even with driving very few miles and filling above the level left, I got charged $22 for fuel. I will not at all be using this service for rentals going forward. Very frustrating and unprofessional.

Steven Peck 
Rating:
5.0

Customer did not leave a comment.

Luis Delgado Caraballo 
Rating:
5.0

Customer did not leave a comment.

Marco Paz 
Rating:
5.0

Customer did not leave a comment.

Thomas Shannon 
Rating:
5.0

Brittni, Steve, Ray and everyone else at this facility were professional, friendly and went above and beyond what was expected. Thank you!

Valerie Wood  |  Overall Experience 
Rating:
5.0

The staff that I delt with were amazing n very helpful n respectful

Anthony Schovanec 
Rating:
5.0

Customer did not leave a comment.

Yvonne Goodwin  |  Overall Experience 
Rating:
5.0

Carlos was extremely helpful and accommodating. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.

breyanna gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone Walters  |  First Impressions 
Rating:
5.0

Stephen and Carlos were very professional and very attentive to my needs and I am grateful for their help.

ANNE WALKER  |  Overall Experience 
Rating:
5.0

Carlos was amazing to work with

Janire Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORRAINE BENNERMAN  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful, and courteous.

richard Bernier  |  Overall Experience 
Rating:
5.0

Carlos was amazing!! he was helping me getting my storage and helping two other customers at the same time this the first uhaul representative that I notice is capable of multitask

Zenaida Gonzalez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GENEEN MURRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA MCLENDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALEEL GASKINS  |  Overall Experience 
Rating:
1.0

There is a big rat problem that needs to be more addressed. Those traps are not working. There is a terrible smell. The staff make this facility enjoyable.

Damiyah reeves  |  Overall Experience 
Rating:
4.0

Cost to much

kevin grover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george hamsel montes-cedeno  |  First Impressions 
Rating:
4.0

Excellent service provide by Anthony

JORGE ASTACIO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicole Aviles  |  Overall Experience 
Rating:
5.0

Steve was great quick and easy process.

MIGUEL QUINTANA VILLAFUERTE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacy Vanguilder  |  First Impressions 
Rating:
1.0

The warehouse itself is dirty as ever! The units are dirty and run down. No light. Hard to get your items in. No elevators. The employee who checked me in was friendly but didn’t walk me to the unit or explain where it was. Very cumbersome to get my things in to the lower level. I would not recommend this facility and definitely wouldn’t have rented here if I knew I wasn’t on the street level.

Melanie Szczesiul  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassandra cruz  |  Overall Experience 
Rating:
4.0

I have nothing bad to say. 1 thing

kiesha smokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathan fogle  |  Overall Experience 
Rating:
5.0

I was very impressed by Carlos what a multitasker!!! He was helping me with the storage while helping another worker with a computer issue… very professional thanks

ANAIZ TORRES  |  Overall Experience 
Rating:
1.0

We did not use the storage needed to cancel

luz maria vega  |  Overall Experience 
Rating:
5.0

Definitely will come back if need I need storage, Carlos was amazing thank you!!

jaquana watson  |  Overall Experience 
Rating:
5.0

Thank you for being very helpful & understanding!

rochelle mitchell  |  Overall Experience 
Rating:
1.0

Uhaul keeps taking Mthly. Payment out of my Account and incurred o/d fee in my account. We had a frozen pipe burst in our Apt. in December, we had exhausted our savings for Uhaul trucks, storage, hotels, etc. So, to be paying after we closed our transactions and moved our stuffs out of Uhaul storage is traumatic to this customer who is financially stressed already! Unhappy Customer in Waterbury Patricia Chambers (203)565-0361

Patricia Chambers Blackwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Tuliano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luz maria vega  |  First Impressions 
Rating:
4.0

Please fix the belts

Ivelisses Torres  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BETSAIDA RIVERA  |  First Impressions 
Rating:
5.0

Good service I recommend it to everyone

Jose Vega  |  First Impressions 
Rating:
5.0

Thank you.

NWANDO ROBBINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hungria zabala paniagua  |  Overall Experience 
Rating:
5.0

Very nice staff

Antonio Briganti  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ghenelle Poponne  |  Online Move In 
Rating:
1.0

Filled with mice found so much mouse s hit all over my stuff DISGUSTING

Ronnie Rodriguez  |  Overall Experience 
Rating:
3.0

staff was nice but unfortunately I was overcharged when I canceled my storage because one of them employees forgot to close out my storage account so I was charged $132 when I wasn't supposed to. And my other complaint was that is so infested with rats that my storage was completely full or rat feces and it was all over one of my rugs.

Brittany Rountree  |  Overall Experience 
Rating:
5.0

I rented at the Meriden store and I have to give my thanks and appreciation to the staff especially Carlos Thank you guys 😊

Andrea White  |  Overall Experience 
Rating:
5.0

Carlos was very nice and he explained everything with patience. I would use again.

Joseph Pagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samal ward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Minix  |  Overall Experience 
Rating:
2.0

Mucha mierda de (Raton) y mi furniture's estaba llena de ella por esa razon cancele el arendamiento y me fui para otro storage Mantengan un buen Pest control

Alexi Serrano  |  Overall Experience 
Rating:
5.0

Carlos was great. Answered all my questions, and did a great job helping me decide what storage space to rent. Thanks.

LUZ ALICEA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Skyler Bridges  |  Overall Experience 
Rating:
5.0

I was attended by Carlos. He was amazing and extremely helpful! He made everything so much more easy than I thought.

Casey Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Barberi  |  Overall Experience 
Rating:
3.0

I had rat feces all over my furniture, storage containers. I was extremely upset that it stuck to my belongs and had to get rid of some of my items. The rate I was being charged monthly should not have included rat feces. The amount of feces that was on my belongings told that this storage facility is highly invested.

Shawn Gaston  |  Overall Experience 
Rating:
5.0

The staff is amazing at this location Brittany,,Carlos and Steve are some of the nicest people I have ever met...will definitely be back

Stephen Lembo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milena Grijalva-Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE EBRON  |  Overall Experience 
Rating:
4.0

Gracias por todo

Froylan Martinez Matias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dyana smyth  |  Overall Experience 
Rating:
3.0

I advised the representatives not to charge me the extra insurance fee as they said it was optional. However, they still charged me for it

krychelle gittens  |  Overall Experience 
Rating:
5.0

Carlos is an asset to your company. Every encounter with him was always pleasant , professional and friendly.

lisa wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel Velazquez  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

michael mccarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina lilley  |  First Impressions 
Rating:
2.0

Manager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly

John Dempsey  |  Overall Experience 
Rating:
5.0

The representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much

Thomas-Arletha Ellis-Watson  |  First Impressions 
Rating:
5.0

Great service and affordable price, thanks Carlos, he made the process so smooth!

michelle canales  |  First Impressions 
Rating:
5.0

The customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again

bennet winston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Rountree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDI ZUNIGA-LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Tuliano  |  First Impressions 
Rating:
5.0

Very friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance

Luis Lopez  |  First Impressions 
Rating:
5.0

Thank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.

YOLANDA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Carlos was very helpful during move in process.

Janire Bell  |  First Impressions 
Rating:
5.0

I had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.

Miguel Caban  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful! Always attentive and professional

George Noujaim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie Negron  |  Overall Experience 
Rating:
4.0

Conveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined

GENEEN MURRELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

francisca acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL PECKHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin zamkovsky  |  Overall Experience 
Rating:
5.0

Muy buena atención .muy amables

jose davila  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephany Minor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peaches Smalls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephany Minor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Luchene  |  First Impressions 
Rating:
1.0

I had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don’t know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.

LESLIE WAY  |  Overall Experience 
Rating:
5.0

They just need more carts for customers and their heavy items.

Peaches Smalls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariluz Rosado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunus Muhammad  |  Overall Experience 
Rating:
5.0

They are always there to help me. There very friendly n organized.

Dosayra Hernandez  |  Overall Experience 
Rating:
2.0

This was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either

Toni Smith  |  Overall Experience 
Rating:
5.0

I work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem

Ahjyana Barnes  |  First Impressions 
Rating:
5.0

The staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.

Dosayra Hernandez  |  First Impressions 
Rating:
5.0

Love uhaul of Waterbury

BRITTNI VALDERRAMA  |  First Impressions 
Rating:
3.0

I had furniture and clothes that got damaged due to some water leak in the basement.

Tiffany Latibeaudiere  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana Kiige  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

bonita criscuolo  |  First Impressions 
Rating:
5.0

The Administration and Personnel were both professional and customer-friendly.

Kenneth Cook  |  Overall Experience 
Rating:
5.0

I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don’t know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.

Toni Smith  |  First Impressions 
Rating:
5.0

This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.

CRYSTAL BERMUDEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy Bozzuto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Orlando Cruz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

tanya hartley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose Rodriguez  |  First Impressions 
Rating:
3.0

There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this

Patricia Kinser  |  Overall Experience 
Rating:
1.0

You guys sucks

william rivera  |  Overall Experience 
Rating:
5.0

Everything was good.

james burton  |  Overall Experience 
Rating:
2.0

Unhelpful

TYLER SPENCER  |  Overall Experience 
Rating:
5.0

I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

Angelese Marrero  |  First Impressions 
Rating:
5.0

The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

shannon hill  |  First Impressions 
Rating:
4.0

Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Tom Woodruff  |  Overall Experience 
Rating:
5.0

Always a clean safe and pleasant experience with this branch.

Beatrice Mays  |  Overall Experience 
Rating:
1.0

Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

Rebecca De  |  Overall Experience 
Rating:
5.0

This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

Rosemary Cosme  |  Overall Experience 
Rating:
5.0

I’m happy with the service

Kinda McGowens  |  First Impressions 
Rating:
3.0

If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

SHAWN BUELL  |  Overall Experience 
Rating:
5.0

Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

FRANK Spurill  |  Overall Experience 
Rating:
5.0

The customer service was excellent. The U-hall employee were extremely helpful and professional.

yvonne roman  |  Reservation 
Rating:
5.0

I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

gladys mokomane  |  Overall Experience 
Rating:
5.0

Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.

Kelly Mason  |  Overall Experience 
Rating:
4.0

Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything

Karen WEBSTER  |  Overall Experience 
No reviews have been submitted for this location.

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