Customer Reviews for U-Haul Moving & Storage of Warren

Rating:

5.0

Kelly & Tracey were great

Rating:

5.0

Check in process was quick and easy. Everything was explained well, with clear understanding of pick up and drop off procedures. Drop off was simple and uneventful.

Rating:

4.0

Extremely polite, professional and efficient.

Rating:

4.0

Really appreciated Kelly explaining everything to me I really wasn't for sure on gas mileage but now I do !! Thank you 😊 your Awesome 👌

Rating:

5.0

There’s nothing that I would do to change the way customers are treated. Tracy my customer service representative was very respectful and receptive to my needs as well as accommodating.

Rating:

3.0

Main complaint is for U-Haul overall, there was not enough gas in the vehicle to make it to our destination and I was not given enough mileage to make it to the destination either. So I had to pay more for both.

Rating:

5.0

Cassie was excellent, very personable and professional. Everything was clearly explained. The facility is very clean, and although it was a busy Saturday, everything looked to be running like clockwork. Honestly the most efficient Uhaul Storag I have ever seen. The truck we rented for the move was clean, however it sounded terrible to drive and had the check engine light and another one lit up on the dash.

Rating:

5.0

If I need a U Haul in the future, I would order U Haul of Warren. A clean store with very pleasant staff. I returned the truck later in the day and there were several trucks that were returned ahead of mine. The lady who took care of me was pleasant and helpful.

Rating:

1.0

The customer service was bad, I did everything online, to make the process go quick then when I get there I was told that I can't use my form of payment after I already did on line. Then when I bring the truck back as I was walking thru the parking lot a worker came up to me I handed her the keys and I told her I was doing the end of the rental in the store and I wanted a paper receipt as I am getting ready to hand the one rep my cash the other rep comes in and tells me that she already ran my card. So they did things their way and absolutely ignored Anything wanted. So I will never go to that branch again. I do not recommend that branch.

Rating:

3.0

the site is ALWAYS down. the app never works. the equipment wasn’t in the truck. and the link never got sent to my phone while i was at the location to click that the truck was ok or im responsible as is. just a complete delay.

Rating:

5.0

Have more than 1 person working on Saturdays.

Rating:

4.0

Easy computer access

Rating:

5.0

Always a pleasure to deal with

Rating:

3.0

No one around for 15 minutes when dropping off.

Rating:

5.0

All was perfect. Lady's in the office were excellent.

Rating:

5.0

👍

Rating:

4.0

Thank you. Girl working was very nice, polite and helpful

Rating:

5.0

Clone your manager, she is the best

Rating:

5.0

N/A

Rating:

5.0

Very easy online reservation. Easy pick up and return.

Rating:

1.0

ck motor light came on and stayed on had to pull over and shut motor off to reset it 20 to 30 times in 2400 miles and the box leaked and stoped at one of there shops and was told not my truck take it to a ford shop and pay to have it looked at

Rating:

3.0

This location was better but because of dawn messing up in Buffalo no one knew how to help me when i returned the truck

Rating:

5.0

Always Awesome

Rating:

5.0

Great service and employees

Rating:

5.0

The employees did an excellent job. When dropping off the trailer, armed like there was 5 or 6 customers at the same time and the employee didn't miss a beat. Then you again.

Rating:

5.0

Explain how the dodge pickup start. I couldn’t figure how the key worked

Rating:

5.0

I loved the ladies who helped us

Rating:

5.0

Everything was fine, Thank You

Rating:

5.0

Nice to be able to get the truck 🛻 without having to reserve it

Rating:

5.0

Kelly is A1 for knowledge, service and personality.

Rating:

3.0

Clerk was very nice and helpful.

Rating:

5.0

Manager is awesome and very understanding. Give her a raise !

Rating:

1.0

Dirty and smelled like smoke, did not like the truck but needed it

Rating:

5.0

This location always has a good selection of trailers available. The staff is knowledgeable, pleasant, and helpful. They work through the line of customers with thorough information and a can-do attitude that is very refreshing. Pick up, trailer hook up, and drop off have always been an organized and straightforward process. Every step of working with this location has been a positive experience.

Rating:

5.0

Your representatives were very kind and helpful. I loved the truck it was perfect for my needs, got the job done much faster then expected. The gear shift on the dash was cool, loved everything about my experience. If I could give more stars I would definitely do it. Thank you

Rating:

5.0

Charge an arm and leg for a for the gas levels but nonetheless still okay

Rating:

2.0

All tires on the van were bald. I didn't think to check and I drove to the rear of my gravel drive and became stuck very easily. I did not purchase the roadside coverage, advising that I had AAA. Uhaul should have warned me that AAA doesn't cover this "commercial" vehicle. I then had to navigate to UHaul roadside assistance through the app. They would have charged me $415 to pull me out! That price is immoral. If I find a place to report UHaul Roadside Assistance for that, I intend to. It took hours, but, through friends and neighbors and the talent of my son, he managed to extricate the van.

Rating:

5.0

Not smell like weed

Rating:

5.0

I don't think 🤔 there is any way to improve service, it is as good as it gets 😉.

Rating:

5.0

The trailer had many plastic shavings inside that had to be cleaned out prior to use.

Rating:

2.0

I had a tire blowout which was a little unsafe but not having interior cargo light was not cool. We worked in the dark, cold, and snow to move. Likely go with Budget truck next time. Customer service didn’t do anything to remedy anything either.

Rating:

5.0

The staff were very helpful and understanding.

Rating:

4.0

Good

Rating:

5.0

Great customer service, helped solving issues and making rental smooth.

Rating:

3.0

There was no ramp on the truck on top of there being no ramp on the truck we had to figure out a way of getting my stuff on and off the truck which an end I got hurt so no I'm not satisfied

Rating:

4.0

Team members very helpful and knowledgeable

Rating:

4.0

Facilities are clean and secure... YET THE CUSTOMER SERVICE WAS LACKING... EMPLOYEES WERE FAR FROM ENTHUSIASTIC AND TO SERVE SEEMED TO ME TO BE A LABOR OF DISSERVICE...

Rating:

5.0

Every one was always very nice and friendly. Helpful and courteous.

Rating:

5.0

Everything was easy and fast great customer service

Rating:

3.0

I was told one thing on the phone and when i got there i was told something else.

Rating:

5.0

Always a great return/drop-off location!

Rating:

5.0

Staff was great. Easy, quick drop-off service!

Rating:

5.0

Nothing to improve. All was great.

Rating:

5.0

Will back soon to rent the truck

Rating:

5.0

Kelly was fantastic she was very helpful and courteous . She made the experience fun and friendly. You are lucky to have her working for u-haul

Rating:

5.0

Once again the lady that helped me when I returned my rental was extremely kind and helpful!

Rating:

3.0

The only reason why I say average is because a few of my things from the U-Haul storage was stolen and I will probably never get them back so my experience was not as good as I would of hoped

Rating:

5.0

I appreciate this place so very much

Rating:

5.0

Stay the same with what ya got!!

Rating:

3.0

Customer service sucked.

Rating:

5.0

Service was great

Rating:

5.0

Everyone was so helpful and polite! A great experience for our move to Ohio!!

Rating:

5.0

The woman who is always working is THE NICEST person EVER!!!!! You all are blessed to have her.

Rating:

4.0

Everything went well there was only one hitch. The direct payment wasn't set up as I requested. But after the first month, it was taken care of and everything else went all right.

Rating:

2.0

I didn’t have a dolly in my U-Haul like I paid for and then the employee went in the back and grabbed me a broke dolly and said it was fine but the wheel was so messed up I couldn’t even use it properly. It took so much longer and made my moving so difficult

Rating:

1.0

Poor experience because of your nasty employees that's the only reason I took my stuff out I refuse to ever rent a truck or another storage unit from this facility ever they have no business in customer service

Rating:

5.0

Very happy with all services provided and how the cashier and workers went above and beyond. Definitely would recommend.

Rating:

5.0

Thank you for a great experience

Rating:

3.0

U have a cockroach problem! I found a few dead ones in my unit.. I’m terrified of those n definitely don’t have them myself.. please find a different place to put the rat traps too.. otherwise everything was fine for the 3 years I had my stuff stored…

Rating:

5.0

Associate was so helpful to allow us to switch to a better suited unit. We are so thankful!

Rating:

4.0

The u haul service is best when you call the store itself.

Rating:

5.0

Andrew was very nice and helpful! I appreciated him

Rating:

5.0

The staff was so helpful and respectful of our needs. I would definitely recommend this place.

Rating:

4.0

Clean easy-to-use

Rating:

5.0

The representative was very, very helpful as I didn’t plan for enough space. She was very friendly and made sure we had what we needed.

Rating:

4.0

We’d to be more aware of the type of movers and moving companies that are accessed through UHAUL. They were not professional like at all!!!

Rating:

5.0

No issues, employs were great. Manager so so, maybe she needs a vacation actually she was the least friendly. Units were clean.. No issues actually.

Rating:

5.0

Their customer service was above and beyond I would recommend this storage place and location to anyone. Their customer service was awesome. Management was awesome.

Rating:

5.0

Everyone who works at this Uhaul location is wonderful! They help us out immensely. I'll always use this Uhaul!

Rating:

4.0

The only thing that was not made clear in the video was the the access code had to be used at both panels to enter the building (there isn't any outside gate) but the next morning the attendant was very happy and helpful in explaining the process.

Rating:

4.0

The young lady that helped me was awesome.

Rating:

4.0

The workers are cool,and handle the business very well

Rating:

4.0

I don't think it was necessary to purchase a lock from U-Haul. Especially since I already purchased one.

Rating:

5.0

Staff was always courteous and very eager to assist me.

Rating:

5.0

Great staff everyone is very friendly and helpful.

Rating:

5.0

The Manager of this store deserves a knowledge by Corporate! Not only did she take this job in the BEGINNING of the Pandemic , she took over a store that had been POORLY managed on EVERY level . Her and her staff truly have turned this location around. I truly appreciate everything they do for our community. I have witnessed for myself the power one individual can make, for that I will be FOREVER GRATEFUL FOR MY EXPERIENCE WITH U-HUAL OF (Main Street)WARREN, OHIO Sincerely , Sonya Morgan RN

Rating:

5.0

Thank you your storage unit really helped us out.

Rating:

4.0

Staff assisted with necessary steps to ensure smooth process

Rating:

5.0

I really enjoyed the friendliness of the staff. They were knowledgeable when I raised questions. I appreciate that so much. Equipment was on hand when needed. The cleanliness of the ground surrounded my unit was always maintained and secured. Thank you so much for securing my items. My hat is off to you Uhaul guys.

Rating:

5.0

After driving 18 hrs and moving home after 20 years Kelly (general manager) couldn’t have been more courteous and accommodating and professional to make my transition smooth. 5 star service for a 5 star woman!!

Rating:

5.0

The lady who checked me in was just wonderful. She brightened my day.

Rating:

1.0

I would like a call from Kelly Anderson please. 3304155556

Rating:

5.0

My move in experience was great. The staff was very helpful and caring.

Rating:

1.0

I tried calling multiple times and no one ever answers the phone. I tried to call and set up a payment or date I could come in and pay for my dead grandmothers things that I had in 2 storage units and they never answer the phone. They called me I was in a meeting for work and so as soon as I was excused I called back and they never answered. My dead grandmothers things were auctioned off.

Rating:

1.0

I reserved a large storage unit when I reserved the truck, and the website said that it would be free for the first month. Then I added on a smaller unit. When my movers arrived at storage I was told they only had the reservation for the smaller unit and they had no more large units available. I had to have my movers take my belongings to another storage company.

Rating:

5.0

The only problem I had was the last month of me storing my stuff there, I was bothered a few different times by another costumer of yours there that had a unit with the number of 842 and he was also drinking down there while at his unit. When I complained to the staff he said I had to call the authorities instyos going and saying something to him for drinking at your establishment. Thank you for reading this.

Rating:

5.0

In these current times; being convenient and affordable should be added to you guys commercials.

Rating:

5.0

There was one gentleman who would not let me use a tool I thought that was a little disturbing I only needed a screwdriver or a pair of pliers and he was adamant about saying no I don’t think that was right and he had a little bit have a minute or two he had a little bit of an attitude

Rating:

1.0

Worst experience of my life. Everything was ruined due to the property’s poof maintenance and they did not even call to advise renters their belongings are ruined.

Rating:

5.0

Maverick went above and beyond to make sure my experience was easy and quick and it was so greatly appreciated. This facility is the store I used the last 3 times I moved and I will recommend it everytime

Rating:

5.0

Uhaul rep on Monday I give him five stars ✨

Rating:

5.0

Very friendly and professional staff at your Warren facility.

Rating:

1.0

I never rented anything from uhual in my life When I first got my storage unit the lady told me I could access it 24 hours a day at any time that turned out to be a LIE could not Access weekends or after closing and the place is filthy the so called general manager refused to refund me my overpaid money when I left I paid for a extra month in advanced and when I moved out I left my locker spotless clean and took pictures corner to corner and the so called general manager "Kelly" there said I was not entitled to the advanced months payment I have proof I made she humiliated me in public trying to make me and my receipt look like a lie raising her voice almost screaming further more when calling the local and corporate uhual phone I couldn't speak with anyone else above her to assist me in my local U-Haul robbing me out of the money I AM owed because they have you on hold for hours and when they do pick up the phone your hung up on this has been the WORST experience from a NON Professional local U-Haul I ever imagined I been lied to repeatedly and robbed of the money OWED to me and the place leaks water and is a filthy mess absolutely unacceptable and a lesson learned to say the least I will be sharing my experience here with everyone I know as much as I can so they don't make the mistakes I did going there!!

Rating:

5.0

Smooth, fast, and friendly. A solid, professionally run operation.

Rating:

5.0

Great location and staff is friendly. Never had a problem with tbis location at all. Thanks U-haul.

Rating:

1.0

Messed up 3 business transactions and the guy lied to us and messed with us the whole time. Made us unload a truck in 2 hours when we were supposed to have the truck as long as ai needed. Then acted like a child when my voice raised because I got tired of him messing with us after 45 minutes. Never again.

Rating:

5.0

Mrs. Kelly and her staff is awesome!! I would have my moving and storage in no other hands. They’re like family, helpful, kind and quick to assist. Thank you so much.

Rating:

5.0

Thank you, Kelly for being friendly, helpfull, and efficient.

Rating:

5.0

the inability to access my locker earlier than 9 am. is a bit annoying but not a deal breaker

Rating:

5.0

We were very pleased with U-Haul!

Rating:

3.0

I was a bit disappointed that the largest unit available (12'x13'x5') was pretty inaccessible due to the stairs (which I was notified about) and the narrow hallway (about 3' wide by 6' tall - which I was NOT notified about). Though I would have been able to fit my furniture in the room itself, it was impossible to rotate the couch in the hallway since it was so narrow and awkward. The smaller units had larger hallways, but the largest ones up the stairs just wouldn't cut it. Unfortunately I didn't even get a chance to fill the unit up since the largest items didn't fit, so I feel like I overpaid. Also, some correspondence from the location mentioned 24-hour access, but the unit is explicitly only accessible from 5am to 10pm. At 10:01pm I was locked out and had to haul everything back home an hour away and extend my truck rental another day. Also, I'm pretty sure I witnessed like 3 crimes during my experience in the area. Warren is a dying post-industrial town, and this location is a bit of a rough spot. I wish I would have known. I can't blame U-HAUL for most of my misfortune while moving, but I think the narrow hallway on the second floor is a significant disappointment to say the least. It's not like I could have seen it ahead of time. I tried to call before I reserved it but I think they only ever have one person in the office and I could never get through. It was clean enough and maintained enough, but it really seems like there must be just one person keeping the place running. All things considered, this is the most convenient self-storage location for at least 30 miles, but I'm glad I know now that I need a smaller unit to fit my large items and that I should plan to arrive while the sun is still up if I want to feel safe.

Rating:

5.0

They were very efficient in the process of getting me a unit. Thanks!

Rating:

5.0

Rosalie was great, knowledgeable and friendly. She’s a sweetheart.

Rating:

5.0

Everyone was fantastic and very informative. I would recommend u-haul to anyone making a small or large move. Two thumbs up!

Rating:

4.0

There was no signage or directions in my e-mails as to where my unit was. When I found the access door, there weren't any maps or directions to as to what grouping of units were where, and the floorplan of the building was a bit confusing (hallways would lead to dead ends, groupings of unit numbers were not in a fluid sequence, etc. This meant I spent about 35 minutes of my move in just trying to locate my unit by wandering around alone in this back warehouse. The facility is very nice, I appreciate the temperature readouts on the walls of the temp controlled units.

Rating:

2.0

Considering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.

Rating:

5.0

I've always had a good experience at your facility! Thanks

Rating:

5.0

Always count on U-Haul for situations where moving and storage are important, lots of items to help make a move easy. Friendly staff, clean environment and great equipment I know I can count on to complete a move. Thank you

Rating:

5.0

This was my first time get a storage box on the inside

Rating:

5.0

I had my items in the unit for several years and the unit remained bug free all that time . I was impressed with the courtesy of the staff at the facility.

Rating:

4.0

A bit pricey

Rating:

2.0

My unit leaked and my dads dresser was ruined. That was the only thing left i had of him. I have washed $75. Worth of wet, moldy, bugs my clothes smelled like a chemical. We let them into our full unit to spray for bugs. I will never use this company again or recommend it. I payed insurance but the manager said it dosent cover that. Wtf does it cover.

Rating:

4.0

Didn't tell me about specials

Rating:

5.0

Staff were extremely helpful and courteous, especially Anna and Miranda

Rating:

5.0

Great Service

Rating:

5.0

Exceptional customer service!

Rating:

5.0

Great company great customer service . We will use U-Haul as our moving company every time.

Rating:

4.0

Check in was nice and easy.

Rating:

5.0

They are wonderful, helpful, thoughtful, courteous, professional and polite. They made my experience of a difficult move, easy. I cannot say enough about the quality of the Warren facility.

Rating:

5.0

FANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.

Rating:

4.0

Customer service was very helpful

Rating:

2.0

There should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn’t leave until later due to the authorization process from the parking lot.

Rating:

5.0

Ladies over there are amazing. Love them. Thanks!!!

Rating:

5.0

Front End Staff were Always very attentive and responsive Great Experience and will come back again!

Rating:

3.0

MY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.

Rating:

4.0

I paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.

Rating:

5.0

They really helpful Thank you

Rating:

1.0

I was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!

Rating:

5.0

Location is a bit too far for me and my friends

Rating:

2.0

I purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes

Rating:

5.0

Clean convenient storage. Polite staff.

Rating:

4.0

They did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.

Rating:

5.0

Everything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door

Rating:

4.0

I have no comments

Rating:

1.0

Facility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.

Rating:

3.0

Price could of been cheaper

Rating:

5.0

Employees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!