Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was perfect. Lady's in the office were excellent.
Raymond Webker
Rating:
5.0
Customer did not leave a comment.
Chris Hendershot
Rating:
5.0
👍
Victor sutton
Rating:
5.0
Customer did not leave a comment.
Desiree Barber
Rating:
5.0
Customer did not leave a comment.
Holli Tenney
Rating:
5.0
Customer did not leave a comment.
GARY HONEYWOOD
Rating:
4.0
Thank you. Girl working was very nice, polite and helpful
lori horning
Rating:
5.0
Customer did not leave a comment.
Michael Potter
Rating:
5.0
Clone your manager, she is the best
Carl Chalker
Rating:
5.0
N/A
Mathew Matthews
Rating:
5.0
Very easy online reservation. Easy pick up and return.
Phillip Summitt
Rating:
1.0
ck motor light came on and stayed on had to pull over and shut motor off to reset it 20 to 30 times in 2400 miles and the box leaked and stoped at one of there shops and was told not my truck take it to a ford shop and pay to have it looked at
steven belcher
Rating:
3.0
This location was better but because of dawn messing up in Buffalo no one knew how to help me when i returned the truck
Shawntai Harris
Rating:
5.0
Always Awesome
Andrew Scott
Rating:
5.0
Great service and employees
Greg Logan
Rating:
5.0
The employees did an excellent job. When dropping off the trailer, armed like there was 5 or 6 customers at the same time and the employee didn't miss a beat. Then you again.
Scott Rowe
Rating:
5.0
Customer did not leave a comment.
Doriyan Maiden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM DENMAN
Rating:
5.0
Explain how the dodge pickup start. I couldn’t figure how the key worked
Jerri Fiddler
Rating:
5.0
Customer did not leave a comment.
Stanley Broadus
Rating:
5.0
Customer did not leave a comment.
Steve Kramer
Rating:
5.0
Customer did not leave a comment.
Steve Kramer
Rating:
5.0
Customer did not leave a comment.
Eldon Gillispie
Rating:
4.0
Customer did not leave a comment.
kristen boyett
Rating:
1.0
Customer did not leave a comment.
Danzhanae Rodgers
Rating:
5.0
I loved the ladies who helped us
Kevin Brown
Rating:
5.0
Customer did not leave a comment.
Randall Cox
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John Schneider
Rating:
5.0
Everything was fine,
Thank You
Tosca Owens
Rating:
5.0
Nice to be able to get the truck 🛻 without having to reserve it
Tosca Owens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Pollander
Rating:
5.0
Kelly is A1 for knowledge, service and personality.
Warren Kalmar
Rating:
3.0
Clerk was very nice and helpful.
Kevin or Michell McElrath
Rating:
5.0
Customer did not leave a comment.
Stacie Donaldson
Rating:
5.0
Manager is awesome and very understanding. Give her a raise !
joe shesko
|
Overall Experience
Rating:
1.0
Dirty and smelled like smoke, did not like the truck but needed it
brittany simonson
Rating:
5.0
Customer did not leave a comment.
Thomas Watson
Rating:
4.0
Customer did not leave a comment.
brandy meadows
Rating:
5.0
This location always has a good selection of trailers available. The staff is knowledgeable, pleasant, and helpful. They work through the line of customers with thorough information and a can-do attitude that is very refreshing. Pick up, trailer hook up, and drop off have always been an organized and straightforward process. Every step of working with this location has been a positive experience.
Thomas Howard
Rating:
5.0
Your representatives were very kind and helpful. I loved the truck it was perfect for my needs, got the job done much faster then expected. The gear shift on the dash was cool, loved everything about my experience. If I could give more stars I would definitely do it. Thank you
Kathee Lee
Rating:
5.0
Charge an arm and leg for a for the gas levels but nonetheless still okay
Simeon Santiago
Rating:
2.0
All tires on the van were bald. I didn't think to check and I drove to the rear of my gravel drive and became stuck very easily. I did not purchase the roadside coverage, advising that I had AAA. Uhaul should have warned me that AAA doesn't cover this "commercial" vehicle. I then had to navigate to UHaul roadside assistance through the app. They would have charged me $415 to pull me out! That price is immoral. If I find a place to report UHaul Roadside Assistance for that, I intend to. It took hours, but, through friends and neighbors and the talent of my son, he managed to extricate the van.
Rhonda Santha
Rating:
5.0
Not smell like weed
Alicia Goett
Rating:
5.0
Customer did not leave a comment.
Charles Hoover
Rating:
5.0
I don't think 🤔 there is any way to improve service, it is as good as it gets 😉.
larry shipman
Rating:
5.0
Customer did not leave a comment.
Jessica Gebhardt
Rating:
4.0
Customer did not leave a comment.
Dale Kain
Rating:
5.0
Customer did not leave a comment.
Brianna Lockett
Rating:
4.0
Customer did not leave a comment.
Brian Harrington
|
Overall Experience
Rating:
5.0
The trailer had many plastic shavings inside that had to be cleaned out prior to use.
Thomas Poffenbarger
Rating:
5.0
Customer did not leave a comment.
James Murry
Rating:
5.0
Customer did not leave a comment.
Russia Hunt
Rating:
5.0
Customer did not leave a comment.
Cheryl Biddle
Rating:
4.0
Customer did not leave a comment.
patricia simmons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natasha Suttle
Rating:
2.0
I had a tire blowout which was a little unsafe but not having interior cargo light was not cool. We worked in the dark, cold, and snow to move. Likely go with Budget truck next time. Customer service didn’t do anything to remedy anything either.
Andrew Covell
Rating:
5.0
Customer did not leave a comment.
Kevin McCarty
Rating:
5.0
The staff were very helpful and understanding.
Cory Christie
Rating:
4.0
Good
Melvin West
Rating:
5.0
Great customer service, helped solving issues and making rental smooth.
Richard Lampley
Rating:
5.0
Customer did not leave a comment.
Katelynn Mendenhall
Rating:
3.0
There was no ramp on the truck on top of there being no ramp on the truck we had to figure out a way of getting my stuff on and off the truck which an end I got hurt so no I'm not satisfied
Carolann Workman
Rating:
5.0
Customer did not leave a comment.
Alexander Daum
Rating:
5.0
Customer did not leave a comment.
Ronald Cunningham
Rating:
4.0
Team members very helpful and knowledgeable
Dale Randolph
Rating:
4.0
Facilities are clean and secure... YET THE CUSTOMER SERVICE WAS LACKING... EMPLOYEES WERE FAR FROM ENTHUSIASTIC AND TO SERVE SEEMED TO ME TO BE A LABOR OF DISSERVICE...
Corey Lewis
Rating:
5.0
Customer did not leave a comment.
Gregory Jackson
Rating:
5.0
Customer did not leave a comment.
Timothy Kemble
Rating:
5.0
Customer did not leave a comment.
Kenneth Boyce
Rating:
5.0
Every one was always very nice and friendly. Helpful and courteous.
Tammy King
|
Overall Experience
Rating:
5.0
Everything was easy and fast great customer service
antoine williamson
Rating:
3.0
I was told one thing on the phone and when i got there i was told something else.
David Frost
Rating:
5.0
Always a great return/drop-off location!
Al Scott
Rating:
5.0
Staff was great. Easy, quick drop-off service!
Al Scott
Rating:
5.0
Customer did not leave a comment.
Timothy Williams
Rating:
5.0
Nothing to improve. All was great.
William LaRock
Rating:
5.0
Customer did not leave a comment.
Dennis Fittipaldo
Rating:
5.0
Will back soon to rent the truck
Andrew Scott
Rating:
5.0
Customer did not leave a comment.
Earl Butterfield
Rating:
5.0
Customer did not leave a comment.
Adrian Green
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Annette Toro
Rating:
5.0
Kelly was fantastic she was very helpful and courteous . She made the experience fun and friendly. You are lucky to have her working for u-haul
Robert Polivka
|
Overall Experience
Rating:
5.0
Once again the lady that helped me when I returned my rental was extremely kind and helpful!
Shaunna Freeman
Rating:
3.0
The only reason why I say average is because a few of my things from the U-Haul storage was stolen and I will probably never get them back so my experience was not as good as I would of hoped
William Soper Jr
|
Overall Experience
Rating:
5.0
I appreciate this place so very much
Ariana Jones
|
First Impressions
Rating:
5.0
Stay the same with what ya got!!
Derrick Hines
Rating:
5.0
Customer did not leave a comment.
Donald Reese
Rating:
5.0
Customer did not leave a comment.
Martha Byler
Rating:
5.0
Customer did not leave a comment.
Linda Lopez
Rating:
3.0
Customer service sucked.
Felicia Johnson
Rating:
5.0
Service was great
Shelia Myk
Rating:
5.0
Customer did not leave a comment.
Alexis Johnson
Rating:
3.0
Customer did not leave a comment.
Nathaniel Sugick
Rating:
4.0
Your pick up trucks some of them could have lift gate on them . All I needed to do was pick up my to tool box from work and a lift would have made it easier .
Larry Young
Rating:
5.0
Customer did not leave a comment.
Martha Hanlon
Rating:
5.0
Customer did not leave a comment.
Gary Griscott
|
Overall Experience
Rating:
5.0
Nothing, everything was great, quick and smooth
Pamela Drummond
Rating:
5.0
Customer did not leave a comment.
NATHANIEL DANIELS
Rating:
5.0
Customer did not leave a comment.
Ceirra Stephens
Rating:
4.0
We appreciate your service and I want to say the customer service is fantastic. The emoyees are friendly and considerate no matter when we reserve your equipment.
second baptist
Rating:
5.0
Customer did not leave a comment.
Jaedyn Ollar
|
First Impressions
Rating:
5.0
The lady that helped me with my reservation was amazing, kind and helpful! She was amazing and made the process very smooth!
Shaunna Freeman
Rating:
5.0
Very good experience. Your staff was extremely helpful throughout the process.
Greg Moore
Rating:
5.0
Customer did not leave a comment.
Shawntai Harris
Rating:
5.0
Customer did not leave a comment.
Paige Benton
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
paul maynard
Rating:
5.0
Customer did not leave a comment.
Michele Sandoval
Rating:
3.0
The truck had very high mileage and drove poorly. Luckily it was a local trip and not for heavy moving, or would not have felt comfortable that the vehicle would have been reliable to complete a longer distance move.
Joretta Whyde
Rating:
5.0
Customer did not leave a comment.
Angela Vint
Rating:
5.0
We did not like the self check in or check out process. Wasn't quick and glitched . WAY too many pics needed at check out it was ridiculous, thank goodness the nice employee came up and helped us check out way quicker then it would have been for us so I was able to get to work on time.
Jason Prater
Rating:
3.0
Customer did not leave a comment.
Cassandra Rosenberger
Rating:
5.0
Customer did not leave a comment.
Norman Henke
Rating:
4.0
Customer did not leave a comment.
Rhonda Bennett
|
Overall Experience
Rating:
5.0
Everyone was so helpful and polite! A great experience for our move to Ohio!!
Chris Calabro
|
Overall Experience
Rating:
5.0
The woman who is always working is THE NICEST person EVER!!!!! You all are blessed to have her.
Robin Streb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan Steinmetz
|
First Impressions
Rating:
4.0
Everything went well there was only one hitch. The direct payment wasn't set up as I requested. But after the first month, it was taken care of and everything else went all right.
Deborah Bohanan
|
Overall Experience
Rating:
2.0
I didn’t have a dolly in my U-Haul like I paid for and then the employee went in the back and grabbed me a broke dolly and said it was fine but the wheel was so messed up I couldn’t even use it properly. It took so much longer and made my moving so difficult
chyanne ensign
|
Overall Experience
Rating:
1.0
Poor experience because of your nasty employees that's the only reason I took my stuff out I refuse to ever rent a truck or another storage unit from this facility ever they have no business in customer service
AMY MARTIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANA THOMAS
|
Overall Experience
Rating:
5.0
Very happy with all services provided and how the cashier and workers went above and beyond. Definitely would recommend.
Ashley Rosenburg
|
Online Move In
Rating:
5.0
Thank you for a great experience
Tammy King
|
First Impressions
Rating:
3.0
U have a cockroach problem! I found a few dead ones in my unit.. I’m terrified of those n definitely don’t have them myself..
please find a different place to put the rat traps too..
otherwise everything was fine for the 3 years I had my stuff stored…
Pamela Garvey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beth antonaccio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce Levan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raelynn Hewlett
|
Online Move In
Rating:
5.0
Associate was so helpful to allow us to switch to a better suited unit. We are so thankful!
Chris Calabro
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIM BRADFORD
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rodney Lee
|
Overall Experience
Rating:
4.0
The u haul service is best when you call the store itself.
Deborah Bohanan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Walter Deecki
|
First Impressions
Rating:
5.0
Andrew was very nice and helpful! I appreciated him
KIM BRADFORD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melinda Wagner
|
Overall Experience
Rating:
5.0
The staff was so helpful and respectful of our needs. I would definitely recommend this place.
richard marcolini
|
Overall Experience
Rating:
4.0
Clean easy-to-use
MICHAEL FLOWERS
|
First Impressions
Rating:
5.0
The representative was very, very helpful as I didn’t plan for enough space. She was very friendly and made sure we had what we needed.
Brooke Kitzmiller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Audrionna taylor
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Cheneall Walker
|
First Impressions
Rating:
4.0
We’d to be more aware of the type of movers and moving companies that are accessed through UHAUL. They were not professional like at all!!!
arlisha turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheecola Ford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alison Bingham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Mundy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie Spencer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
REIKO WILLIAMSON
|
Overall Experience
Rating:
5.0
No issues, employs were great. Manager so so, maybe she needs a vacation actually she was the least friendly. Units were clean.. No issues actually.
Heidi Lebo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brooklyn Sayles
|
Overall Experience
Rating:
5.0
Their customer service was above and beyond I would recommend this storage place and location to anyone. Their customer service was awesome. Management was awesome.
DENISE THRASHER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristin Sampson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gale Washington
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
robert martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYNNECHERYL MASON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Morrow
|
First Impressions
Rating:
5.0
Everyone who works at this Uhaul location is wonderful! They help us out immensely. I'll always use this Uhaul!
Ruth Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Takayla Smith
|
First Impressions
Rating:
4.0
The only thing that was not made clear in the video was the the access code had to be used at both panels to enter the building (there isn't any outside gate) but the next morning the attendant was very happy and helpful in explaining the process.
Melinda Wagner
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Runetta jenkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer spencer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha Brogdon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria Rogers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gale Washington
|
First Impressions
Rating:
4.0
The young lady that helped me was awesome.
Novel Hendrix
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara Aston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUDA BRADFORD
|
Overall Experience
Rating:
4.0
The workers are cool,and handle the business very well
ALONZO BONAS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAN PRESTENBACH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan Albert
|
Overall Experience
Rating:
4.0
I don't think it was necessary to purchase a lock from U-Haul. Especially since I already purchased one.
Susan Jordan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david ali
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alison Bingham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ethan Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phillip Butcher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
roy white
|
Overall Experience
Rating:
5.0
Staff was always courteous and very eager to assist me.
Michal Walls
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheyanne Dolin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Garza
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tommy Hobbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrice Mcdaniels
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
FAITH MCCARTY
|
First Impressions
Rating:
5.0
Great staff everyone is very friendly and helpful.
Bobbi Jo Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheyanne Dolin
|
First Impressions
Rating:
5.0
The Manager of this store deserves a knowledge by Corporate! Not only did she take this job in the BEGINNING of the Pandemic , she took over a store that had been POORLY managed on EVERY level . Her and her staff truly have turned this location around.
I truly appreciate everything they do for our community. I have witnessed for myself the power one individual can make, for that I will be FOREVER GRATEFUL FOR MY EXPERIENCE WITH U-HUAL OF (Main Street)WARREN, OHIO
Sincerely ,
Sonya Morgan RN
Sonya Morgan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystina Durst
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Louise Walton
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bert Johnson
|
Overall Experience
Rating:
5.0
Thank you your storage unit really helped us out.
Esther Hanson
|
Overall Experience
Rating:
4.0
Staff assisted with necessary steps to ensure smooth process
CORETTA STRONG
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adrian Freeman
|
Overall Experience
Rating:
5.0
I really enjoyed the friendliness of the staff. They were knowledgeable when I raised questions. I appreciate that so much. Equipment was on hand when needed. The cleanliness of the ground surrounded my unit was always maintained and secured. Thank you so much for securing my items. My hat is off to you Uhaul guys.
Regina Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRAIG RICHARDS
|
Overall Experience
Rating:
5.0
After driving 18 hrs and moving home after 20 years Kelly (general manager) couldn’t have been more courteous and accommodating and professional to make my transition smooth. 5 star service for a 5 star woman!!
greg rederick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Ritter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Verdream
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray Satterfield
|
First Impressions
Rating:
5.0
The lady who checked me in was just wonderful. She brightened my day.
Jennifer Arnold
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelsey Mende
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tiana slaughter
|
First Impressions
Rating:
1.0
I would like a call from Kelly Anderson please. 3304155556
Deit Dunkerton
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Delmar Liptrot
|
First Impressions
Rating:
5.0
My move in experience was great. The staff was very helpful and caring.
Cassandra Hughley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISE THRASHER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dalonte Williamson
|
First Impressions
Rating:
1.0
I tried calling multiple times and no one ever answers the phone. I tried to call and set up a payment or date I could come in and pay for my dead grandmothers things that I had in 2 storage units and they never answer the phone. They called me I was in a meeting for work and so as soon as I was excused I called back and they never answered. My dead grandmothers things were auctioned off.
Dominique Morehouse
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharar Davis
|
Overall Experience
Rating:
1.0
I reserved a large storage unit when I reserved the truck, and the website said that it would be free for the first month. Then I added on a smaller unit. When my movers arrived at storage I was told they only had the reservation for the smaller unit and they had no more large units available. I had to have my movers take my belongings to another storage company.
Anne Putt
|
Online Move In
Rating:
5.0
The only problem I had was the last month of me storing my stuff there, I was bothered a few different times by another costumer of yours there that had a unit with the number of 842 and he was also drinking down there while at his unit. When I complained to the staff he said I had to call the authorities instyos going and saying something to him for drinking at your establishment.
Thank you for reading this.
CARLA HARRINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Bender
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isiah Boyd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aida Mendez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHEYENNE DELLICK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Mascio
|
Overall Experience
Rating:
5.0
In these current times; being convenient and affordable should be added to you guys commercials.
Kevin Bronson
|
First Impressions
Rating:
5.0
There was one gentleman who would not let me use a tool I thought that was a little disturbing I only needed a screwdriver or a pair of pliers and he was adamant about saying no I don’t think that was right and he had a little bit have a minute or two he had a little bit of an attitude
David Fabrizio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Phillips
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DIANNA WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHELLICE COOPER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lori Turner
|
Overall Experience
Rating:
1.0
Worst experience of my life. Everything was ruined due to the property’s poof maintenance and they did not even call to advise renters their belongings are ruined.
Julius Szymczuk
|
Overall Experience
Rating:
5.0
Maverick went above and beyond to make sure my experience was easy and quick and it was so greatly appreciated. This facility is the store I used the last 3 times I moved and I will recommend it everytime
ALEC LEBLANC
|
First Impressions
Rating:
5.0
Uhaul rep on Monday I give him five stars ✨
Jo Elliott
|
First Impressions
Rating:
5.0
Very friendly and professional staff at your Warren facility.
CHRISTOPHER SULLIVAN
|
First Impressions
Rating:
1.0
I never rented anything from uhual in my life When I first got my storage unit the lady told me I could access it 24 hours a day at any time that turned out to be a LIE could not Access weekends or after closing and the place is filthy the so called general manager refused to refund me my overpaid money when I left I paid for a extra month in advanced and when I moved out I left my locker spotless clean and took pictures corner to corner and the so called general manager "Kelly" there said I was not entitled to the advanced months payment I have proof I made she humiliated me in public trying to make me and my receipt look like a lie raising her voice almost screaming further more when calling the local and corporate uhual phone I couldn't speak with anyone else above her to assist me in my local U-Haul robbing me out of the money I AM owed because they have you on hold for hours and when they do pick up the phone your hung up on this has been the WORST experience from a NON Professional local U-Haul I ever imagined I been lied to repeatedly and robbed of the money OWED to me and the place leaks water and is a filthy mess absolutely unacceptable and a lesson learned to say the least I will be sharing my experience here with everyone I know as much as I can so they don't make the mistakes I did going there!!
josh weston
|
Overall Experience
Rating:
5.0
Smooth, fast, and friendly. A solid, professionally run operation.
CHESTER STONER
|
Overall Experience
Rating:
5.0
Great location and staff is friendly. Never had a problem with tbis location at all.
Thanks U-haul.
CARLA HARRINGTON
|
First Impressions
Rating:
1.0
Messed up 3 business transactions and the guy lied to us and messed with us the whole time. Made us unload a truck in 2 hours when we were supposed to have the truck as long as ai needed. Then acted like a child when my voice raised because I got tired of him messing with us after 45 minutes. Never again.
SUSIE DOOLITTLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derick Stokes
|
First Impressions
Rating:
5.0
Mrs. Kelly and her staff is awesome!! I would have my moving and storage in no other hands. They’re like family, helpful, kind and quick to assist. Thank you so much.
Regina Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rashidi bell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sean Killian
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT HERRON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mako chandler
|
Overall Experience
Rating:
5.0
Thank you, Kelly for being friendly, helpfull, and efficient.
CHESTER STONER
|
First Impressions
Rating:
5.0
the inability to access my locker earlier than 9 am. is a bit annoying but not a deal breaker
christopher vaughan
|
First Impressions
Rating:
5.0
We were very pleased with U-Haul!
Cheryl Weaver
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christina Brady
|
Overall Experience
Rating:
3.0
I was a bit disappointed that the largest unit available (12'x13'x5') was pretty inaccessible due to the stairs (which I was notified about) and the narrow hallway (about 3' wide by 6' tall - which I was NOT notified about). Though I would have been able to fit my furniture in the room itself, it was impossible to rotate the couch in the hallway since it was so narrow and awkward. The smaller units had larger hallways, but the largest ones up the stairs just wouldn't cut it. Unfortunately I didn't even get a chance to fill the unit up since the largest items didn't fit, so I feel like I overpaid. Also, some correspondence from the location mentioned 24-hour access, but the unit is explicitly only accessible from 5am to 10pm. At 10:01pm I was locked out and had to haul everything back home an hour away and extend my truck rental another day. Also, I'm pretty sure I witnessed like 3 crimes during my experience in the area. Warren is a dying post-industrial town, and this location is a bit of a rough spot. I wish I would have known. I can't blame U-HAUL for most of my misfortune while moving, but I think the narrow hallway on the second floor is a significant disappointment to say the least. It's not like I could have seen it ahead of time. I tried to call before I reserved it but I think they only ever have one person in the office and I could never get through. It was clean enough and maintained enough, but it really seems like there must be just one person keeping the place running. All things considered, this is the most convenient self-storage location for at least 30 miles, but I'm glad I know now that I need a smaller unit to fit my large items and that I should plan to arrive while the sun is still up if I want to feel safe.
Alexander Weber
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amanda Pipher
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jessica Butcher
|
First Impressions
Rating:
5.0
They were very efficient in the process of getting me a unit. Thanks!
KaThie Alexander-Stull
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Clinton Burgan
|
Overall Experience
Rating:
5.0
Rosalie was great, knowledgeable and friendly. She’s a sweetheart.
Terressa Patterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Sumner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Betty Clearwater
|
Overall Experience
Rating:
5.0
Everyone was fantastic and very informative. I would recommend u-haul to anyone making a small or large move. Two thumbs up!
Judd Gaylord
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
melvin brantley
|
First Impressions
Rating:
4.0
There was no signage or directions in my e-mails as to where my unit was. When I found the access door, there weren't any maps or directions to as to what grouping of units were where, and the floorplan of the building was a bit confusing (hallways would lead to dead ends, groupings of unit numbers were not in a fluid sequence, etc. This meant I spent about 35 minutes of my move in just trying to locate my unit by wandering around alone in this back warehouse.
The facility is very nice, I appreciate the temperature readouts on the walls of the temp controlled units.
Daniel Parsons
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elizabeth Rainey
|
Overall Experience
Rating:
2.0
Considering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.
Lea Vernell
|
First Impressions
Rating:
5.0
I've always had a good experience at your facility! Thanks
ken north
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vicki Kohute
|
First Impressions
Rating:
5.0
Always count on U-Haul for situations where moving and storage are important, lots of items to help make a move easy. Friendly staff, clean environment and great equipment I know I can count on to complete a move. Thank you
heath frey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
miranda hitzler
|
Overall Experience
Rating:
5.0
This was my first time get a storage box on the inside
cozette hall
|
First Impressions
Rating:
5.0
I had my items in the unit for several years and the unit remained bug free all that time . I was impressed with the courtesy of the staff at the facility.
LINNE HOYT KERNS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Rainey
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lula Heasley
|
Overall Experience
Rating:
4.0
A bit pricey
james kovac
|
First Impressions
Rating:
2.0
My unit leaked and my dads dresser was ruined. That was the only thing left i had of him. I have washed $75. Worth of wet, moldy, bugs my clothes smelled like a chemical. We let them into our full unit to spray for bugs. I will never use this company again or recommend it. I payed insurance but the manager said it dosent cover that. Wtf does it cover.
Steven Watson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaime Cusimano
|
Overall Experience
Rating:
4.0
Didn't tell me about specials
Damon Dowdell
|
First Impressions
Rating:
5.0
Staff were extremely helpful and courteous, especially Anna and Miranda
Kelly Zuzan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramya M
|
Online Move In
Rating:
5.0
Great Service
Micheal O'connell
|
Overall Experience
Rating:
5.0
Exceptional customer service!
Amy Dryland
|
Overall Experience
Rating:
5.0
Great company great customer service . We will use U-Haul as our moving company every time.
Steven Watson
|
First Impressions
Rating:
4.0
Check in was nice and easy.
Michael Baird
|
First Impressions
Rating:
5.0
They are wonderful, helpful, thoughtful, courteous, professional and polite. They made my experience of a difficult move, easy. I cannot say enough about the quality of the Warren facility.
Phyllis Coleman
|
First Impressions
Rating:
5.0
FANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.
STANLEY HANES
|
First Impressions
Rating:
4.0
Customer service was very helpful
Angela Thompson
|
First Impressions
Rating:
2.0
There should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn’t leave until later due to the authorization process from the parking lot.
Veronica Stephens
|
First Impressions
Rating:
5.0
Ladies over there are amazing. Love them. Thanks!!!
BRIAN JONES
|
First Impressions
Rating:
5.0
Front End Staff were Always very attentive and responsive Great Experience and will come back again!
Oscar Perez
|
Overall Experience
Rating:
3.0
MY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.
mark satter
|
Overall Experience
Rating:
4.0
I paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.
Walter Schelsky
|
Overall Experience
Rating:
5.0
They really helpful Thank you
lucille williamson
|
Overall Experience
Rating:
1.0
I was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!
Arlesia Dawson
|
First Impressions
Rating:
5.0
Location is a bit too far for me and my friends
JACQUELINE MADISON
|
Overall Experience
Rating:
2.0
I purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes
RHONDA THOMPSON
|
First Impressions
Rating:
5.0
Clean convenient storage. Polite staff.
Sherry Johnson
|
Overall Experience
Rating:
4.0
They did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.
LOUISE ASBURY
|
Overall Experience
Rating:
5.0
Everything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door
tomeeka wilson
|
Overall Experience
Rating:
4.0
I have no comments
Cynthia Venable
|
Overall Experience
Rating:
1.0
Facility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.
THOMAS KIEPPER
|
Overall Experience
Rating:
3.0
Price could of been cheaper
MARCIA PETERSON
|
Overall Experience
Rating:
5.0
Employees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!