Customer Reviews for U-Haul Moving & Storage of Walker's Point

8,147 reviews

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower, Just south of Third Ward/Downtown - North of the Airport/Bay View)

(414) 383-7735

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower, Just south of Third Ward/Downtown - North of the Airport/Bay View)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service helped me with all my needs.

jeaneams caldero 
Rating:
2.0

Customer service sucked, no greeting, could barely type because nails were too long. Was not a pleasant experience, where you are supposed to stop and get checked out after returning the truck no one came out.

Tina Dailey 
Rating:
5.0

Customer did not leave a comment.

LISA GONZALEZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John E Barajas 
Rating:
1.0

Customer did not leave a comment.

Katie Baxley 
Rating:
5.0

Best customer service rep I’ve ever met.

Kathleen Brandon 
Rating:
5.0

Customer did not leave a comment.

BELINDA ROJAS 
Rating:
5.0

The older gentleman that works there was very helpful during my check out of the trailer as well as the unload into a unit. Also the staff at the desk were friendly and accommodating

JARED STODDARD  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Adam Bryant 
Rating:
5.0

Customer did not leave a comment.

Jared Stoddard 
Rating:
5.0

Joey was amazing. He was super helpful getting my rental. The women at the counter were great too. Came in CLUTCH. Best location I've been to. Highly recommend.

Anourorn Phakousonh 
Rating:
5.0

Customer did not leave a comment.

Anita y. 
Rating:
5.0

Customer service more friendly

nancy tirado 
Rating:
4.0

Customer did not leave a comment.

Charles Greer 
Rating:
2.0

While the signage at the store and online states it closes at 7pm, at 6:30 they turn off the lights inside and close the doors. I was attempting to return my rental and they rudely told me the return lane closes at 6pm and I would need to download an app to do the return myself. Not very professional and rude staff overall. The woman who rented the van to me in the first place also was on her personal cell phone the entire transaction discussing her bad relationship to someone on the other end. Lastly, when I got in the vehicle there was less gas and more miles than stated on the checkout sheet. I had to go back in and prove them that it wasn’t me who drove that many miles without ever leaving the parking lot. Luckily they fixed this for me. Shame this location is run so poorly.

Bryan Nye 
Rating:
1.0

The entrance was almost blocked/ very narrow. I had 26’ truck and the 4 wheel transport so it was very hard to drop off.

Ahmed Faner 
Rating:
5.0

Customer did not leave a comment.

Mireya Ferreira 
Rating:
5.0

Muchas gracias por sus servicios muy amables todo el personal muchas bendiciones para todos

CARMEN NUNEZ ANDINO  |  First Impressions 
Rating:
5.0

The neighborhood dealer did not have enough blankets and I was sent to another location. Fortunately they did not charge me (main location at cape girardeau).

CHRISTOPHER KYLE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOUIS SPETRINI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Klock 
Rating:
4.0

Very pleasant experience. I had pre registered online and it took only 5 minutes to pick up vehicle. Returning vehicle was just as easy. This is the second time renting from this location.

Joel Dembo 
Rating:
1.0

All entrances blocked off, open sign was on but nobody working inside, door was locked. Everyone parking their trucks randomly on the street

TIMOTHY ALBRECHTSON 
Rating:
4.0

More truck rental locations in my dessert area so it's easier to find the size truck I need and not having to go around town and out of my desired area to get a truck

robert pleester 
Rating:
5.0

Very friendly staff! One of the better locations I have been to going back several years. I will be HIGHLY recommending this location.

Michael Smigielski 
Rating:
4.0

Customer did not leave a comment.

Joseph W Walczak 
Rating:
1.0

They messed up on the reservation and I couldn't get anybody in Management to return a phone call

Katie Baxley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Laube 
Rating:
5.0

on the tow dollie’s make sure that the straps are in good condition and not frayed

Steven Peterson 
Rating:
5.0

Customer did not leave a comment.

Sandra Abbott 
Rating:
5.0

Customer did not leave a comment.

Juan Lizardi 
Rating:
5.0

Customer did not leave a comment.

Bret Stepke  |  Overall Experience 
Rating:
4.0

Very satisfied, with service.

Juila Duarte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Hill 
Rating:
5.0

Staff was very friendly and helpful. All of the materials were waiting in the truck before I picked up the rental.

Donald Petre 
Rating:
5.0

Professional, fast, and friendly service. Helped by Mo and Jose - they did a great job. Will rent from this U-Haul again.

Theodore Linn 
Rating:
5.0

Nothing

Nancy Finch 
Rating:
5.0

A gentleman named Mo helped me on Saturday, he was friendly, courteous, very helpful, knowledgeable. I did not have cash with me to give him a tip, but I just wanted to let you know that, you hired a wonderful worker in every sense of the word. Customer service is a lost art, but not at Uhaul with Mo, Thank you again for making my experience a wonderful one. It started with the wonderful young lady up from, I do not know her name, she was very pleasant.

Genaro Castro 
Rating:
5.0

Customer did not leave a comment.

Katie Franecki 
Rating:
5.0

Customer did not leave a comment.

Letisia Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jesus Guzman 
Rating:
5.0

Customer did not leave a comment.

Joaquin Umpierre 
Rating:
5.0

Customer did not leave a comment.

Pedro Albanil 
Rating:
5.0

I was "rented" a van for a few days. It took 4 hrs to rent, after the long wait, I was handed the keys to a horrible van with no gas. I asked to extend my rental in which I was granted. But the next day, I was told they were calling the cops to say I stole it. I was never given a receipt or signed anything to show I rented. So I returned to the closest U-Haul. Then they threaten to call the cops again because I didn't return to their U-Haul. I think I could have kept the van forever due to their mistake.

sally herda 
Rating:
5.0

Customer did not leave a comment.

Rahesha Dixon  |  Overall Experience 
Rating:
4.0

I moved OUT of my unit Not IN. I do t know why I am receiving this survey.

Lori Ann Burke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Hafert 
Rating:
5.0

Customer did not leave a comment.

kenyetta Willis 
Rating:
4.0

Customer did not leave a comment.

Robert Hasker 
Rating:
5.0

I had lots of questions and ran into a few snags with my mover but the staff at the location on First Street in Milwaukee, WI were professional, friendly, and super helpful. They made the process seamless.

MARTINA GOLLIN  |  Online Move In 
Rating:
5.0

Exelent service and staff

orlando cruz 
Rating:
5.0

The 2 employees that were in the office with us, were excellent!! Very friendly people!

tristan grode  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

THOMAS DEJESUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melita Kingston  |  Overall Experience 
Rating:
5.0

I ONLY rent from this location because of the quality of the Ford Transits and the excellence of the staff.

Christopher Rick 
Rating:
1.0

The Springfield MO location where I picked up my u haul trailer was perfect. When I went to drop the trailer off in Milwaukee WI I drove around to 5 different u haul dealers before finally getting one to accept on taking my trailer. I spent more time and gas going from location to location trying to find a u haul dealer. Once I finally got to the 5th location the employee outside accepting the drop offs was rude and felt like I was an inconvenience to him.

Ethan Henry 
Rating:
2.0

Customer did not leave a comment.

Juan Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Jamie Phonix 
Rating:
1.0

U-Haul changed my location. Much further away and way to inconvenient and cluttered

Daniel Barrios 
Rating:
3.0

The staff at the desk checking people out were slow and forgot to provide the boxes I paid for. Then I returned the truck and it was busy and I asked the person that was checking in the return vehicles and he was very rude. I just asked a clarifying question and he snapped at me. Older man

Trent Davis 
Rating:
5.0

Customer did not leave a comment.

Carilian Rivera 
Rating:
5.0

Excellent customer service. No issues with the vehicle, and the drop-off process was smooth sailing.

David Tyrrell 
Rating:
4.0

Customer did not leave a comment.

JOSE CHACON 
Rating:
4.0

Everything was good but the truck had the motor light on and it was knocking The brakes are giving in other than that it's good

WANDA SANTIAGO 
Rating:
5.0

It was very clean and organized. The prices seemed reasonable too

JOLINDA KLOPP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Michalowski 
Rating:
5.0

Customer did not leave a comment.

luz estrella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra morales 
Rating:
5.0

I had a nice experience, the staff is nice and helpful.

Brenda Smith 
Rating:
5.0

Excellent service. The representative that helped me rent the u-haul truck was extremely helpful and expedient in his job performance. The representative that checked me in after my rental was complete was friendly and helpful. My experience with u-haul on1st street in Milwaukee was fabulous, I’ll be back! Many times

Patricia bruhn 
Rating:
5.0

Customer did not leave a comment.

Patrick Bartelt 
Rating:
5.0

Customer did not leave a comment.

Aneudy Calderon  |  Overall Experience 
Rating:
5.0

I believe there should always be more agents to assist with overflow

TERRENCE HALE 
Rating:
4.0

Customer did not leave a comment.

Anthony Van Treeck 
Rating:
5.0

Customer did not leave a comment.

ISAAC PATTERSON 
Rating:
5.0

Customer did not leave a comment.

Collette Pilcher 
Rating:
5.0

Excellent customer service every time I’ve been at this location. Very kind and knowledgeable employees.

Tasha Hines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Edwards 
Rating:
5.0

Customer did not leave a comment.

Bob Gilane 
Rating:
5.0

Recommend 200%

Estephanie Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Kelly Gehrke 
Rating:
4.0

Customer did not leave a comment.

REINA SANCHEZ-MURIEL 
Rating:
3.0

After I returned the truck i was charged for fuel but i returned the truck just exactly how i got it so i was very upset about that.

Ana Monreal 
Rating:
5.0

Customer did not leave a comment.

jenny santiago 
Rating:
5.0

Customer did not leave a comment.

gladys Mercado 
Rating:
5.0

Excellent customer service and good service

jesus ortega 
Rating:
4.0

The ONLY problem I ever had with this location was the log-in system to open the door. EVERY VISIT to this facility , I ALWAYS had a problem with the code box. If it was after hours I would need to come back at a different time when there were people available in the office to assist me.

Lori Ann Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emanuel rodriguez 
Rating:
1.0

The staff was terrible

ANGELIKA HARRIS  |  Overall Experience 
Rating:
2.0

The young girl who helped me barely made eye contact and proceeded to eat a bag of Funyun chips the entire time she helped me. It was so unprofessional and unsanitary. Then, the key tag had a different number than the truck and the contract so it took forever to locate the truck.

Terry Jones 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Oquendo 
Rating:
4.0

Quick and efficient pickup process. Very nice and respectful staff (minus the grumpy return equipment guy). Easy pickup and drop off process. Bill as expected.

Jessica Edward 
Rating:
5.0

Customer did not leave a comment.

Timothy Veasey 
Rating:
4.0

Customer did not leave a comment.

lorrie SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

leiram mejla 
Rating:
5.0

Customer did not leave a comment.

nayda roque 
Rating:
5.0

La única queja que tengo es que el dolly no estaba dentro del camión y pagué por el, puse un reclamo y nadie me respondió

Guiomar Rojas 
Rating:
5.0

Customer did not leave a comment.

Mohamad Kala 
Rating:
5.0

Customer did not leave a comment.

Tom Latham 
Rating:
5.0

Customer did not leave a comment.

hector urbina 
Rating:
1.0

I had items stolen from my secured storage. Not sure if it was an employee or persons living in the storage facility.

Michael Judd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hashem Najjar 
Rating:
5.0

Customer did not leave a comment.

Carlos Cervantes 
Rating:
5.0

Customer did not leave a comment.

ROSA MENDOZA  |  Overall Experience 
Rating:
1.0

I returned my equipment and got an email a few days later saying it was still not returned. I called to tell them and they said I'd need to call the GM in a couple days to look at the cameras. It required about 5 calls to be resolved. The customer service is awful and I hope I never have to rent anything again.

PHILLIP CASE 
Rating:
5.0

Customer did not leave a comment.

Allan Rivera 
Rating:
1.0

Customer service is very bad. I dropped off the trailer on Friday 2nd 2024 and they told me that they would take care of it. But till now I didn't get any email that they received the trailer and I'm still getting emails from U-haul that I didn't return it yet. I called them but no answer and called 800 number, the agent told me they called the drop off location and they will take care of it but still I haven't received any email.

ABDELGHANI ESSAIFI 
Rating:
5.0

Customer did not leave a comment.

MARISOL SANTIAGO  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DANITA GREEN  |  First Impressions 
Rating:
1.0

First trailer that we hooked up to had Burt wires then they hooked my girlfriend up to another trailer and failed to update there system she left and after I inspected the trailer the safety chain was broken and the ramp was hanging out the back I then had to detour to return the trailer to get another one and then when I asked to see a manger they said joey was not there and I asked again to see a manager they gave me Amir which we did finally get a trailer but compared to past records I feel that I was over charged and was given the run around I will never recommend this specific location as they were unqualified people that did not know how to hook up a trailer and do a inspection and are very very unprofessional

libbie laukau 
Rating:
5.0

Customer did not leave a comment.

Deana Zolinski 
Rating:
2.0

I have rented from Uhaul 8 tmes, and have rented from this location 5 times in the past, all great, professional experiences. This was the only negative experience I have had, so over all I would still recommend this location, but if i select that option I probably wont get a follow up phone call. This time was not up to the standard they have upheld in the past. The rental started with me being informed that they did not a dolly, dispit me reserving one. I ask why they did not have one, when i had reserved a dolly, and was told 'other people rent them and don't return them." I ask if we could use one of the five they had there for sale and was told "no, those are to buy." Telling me that people dont return the rented dollys means that the staff knows they have a shortage of furniture dollys, yet that have done nothing to replace them. I stood there looking at something i reserved, but because it was "for sale" and not for rent i could not use it. Moving on to the truck. The truck was disgustingly dirty. It is winter, I expect some water from snow on the floor, I didn't mind that. The center council was covered in something wet, something sticky, with hairs stuck to it, and also what looked like boogers. It was obvious that the most basic wipe down was not done by the previous renter, or the staff at Uhaul. In addition, the truck was at 1/4 tank of gas, so my fist stop when picking the truck up was getting gas so I didn't run out. As a result I ended up returning the truck with much more gas in it than when I received it. When people rent a truck they want to be able to begin moving their belongings immediately, not have to drive straight to a gas station. The next person will likely drive straight to a gas station as well, and the cycle of disappointment will continue unless this is addressed and Uhaul takes the initiative to rent this truck with more fuel in it. Like I stated before, this location has always been great. They have given me a clean truck with atleast 3/4 tank of fuel, and have always had the add on accessories such as a moving dolly or the furniture blankets that I reserved. The experience was a disappointment, and I would like to be contacted to follow up. Thank you.

nicholas schwartz 
Rating:
5.0

Customer did not leave a comment.

lester kolbe jr 
Rating:
5.0

Justine and Lacey!!! Five stars! This location never fails to always provide and come through. Thank you guys for all you do!

Bryce Derzon 
Rating:
5.0

Just a far walk for 26 trucks

Peter Rushing 
Rating:
3.0

A majority of the staff was very friendly except later when I came back. There was an older gentleman when I returned a U-Haul who got up in my face when I told him I couldn’t hear him across the parking lot. He was disrespectful. He made me feel incompetent when it was my first time renting a truck.

rigoberto herrera 
Rating:
3.0

The parking is absolute trash. Deposit wasn’t put back on my card.

Amy Maddox 
Rating:
4.0

Customer did not leave a comment.

michael duke 
Rating:
5.0

The truck was nice and clean

juanita perez 
Rating:
3.0

Staff should have informed me of closer units instead of one farther away. I use a cane and less walking would have been better. Rushing isn’t always best. Recognize customer needs

BRENDA MURPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Fargas 
Rating:
3.0

Employees using personal phones to take pictures of your drivers license is quite disturbing. The trailer was pretty old and banged up. It rained and my property inside wet and there was leaks from the door.

Al Riestra 
Rating:
4.0

Customer did not leave a comment.

Martina Balderas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard Ganiere 
Rating:
5.0

Customer did not leave a comment.

Carolyn Sonnier 
Rating:
2.0

Customer did not leave a comment.

Daniel Gayford 
Rating:
3.0

There were days the outside doors wouldn't open off the access code would have to steady to to the front office for help. Some times I'll pay my storage and the people at the front wouldn't take their lock off so I can access my storage go to the front and they say they sending someone back and no one would come back to take it off it was days it was left on just like I paid January they left their lock on all month until I had to go up there for them to take it off so I can get the rest of my stuff out. The bathrooms needs to be clean more. But other wise than all that i had no other problems. Thanks

kelly henderson  |  Overall Experience 
Rating:
5.0

Just thank you for being there.

MICHAEL REDIC  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROSEMARY MEJIA RIVERA  |  Overall Experience 
Rating:
5.0

Staff explain storage rate and how to access the facility in a clear manner.

REBECCA MARTINEZ  |  First Impressions 
Rating:
3.0

You have people living in your storage units. It smells and it is a little frightening to go in the building and see someone cooking and sleeping in there.

Rebecca Domenech  |  First Impressions 
Rating:
3.0

I have had to move things in the parking lot, which was difficult as the parking lot in the back is sloped. It was harder to load things in and out of the parking lot storage unit was fine adequate but just a lot of difficulty navigating the downstairs yard and entrance was sometimes not working smoothly. Specifically the code entry.

Matthew Rethaber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Guidry  |  Online Move In 
Rating:
4.0

Thank you !

BILLIE HUBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin Bender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

micheal mercado  |  Overall Experience 
Rating:
5.0

I APPRECIATE THE FACT U ALL WORKED WITH ME IN THE DIFFICULT MOMENT THAT I HAD EXPERIENCED.

Kimberly Velez  |  Overall Experience 
Rating:
3.0

I was never gotten back to about things that disappeared from my storage bin. That has me to believe that it was a setup from the beginning. Then one wonders how you get a reputation. Never again.

Judy Johnson  |  Overall Experience 
Rating:
5.0

First time user of Uhaul's storage facilities. The staff was patient and understanding which helped make the whole process easier. Thank you!

Mina Gibes  |  First Impressions 
Rating:
1.0

Horrible experience, had some health issues which lead to me not working, contacted u haul upon release from hospital kept in contact well after even gave my last 16 dollars upon being lied to that my unit wouldn't be sold if I made some payment, a week later my unit went to being auctioned! Thanks U haul for your empathy and patience.

Gene Simons-Rolon  |  Overall Experience 
Rating:
3.0

Great full. Means for use at time needed and needs are a must .

BRIAN ALLEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leslie Liburd  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KRISSY MOORE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ada Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marisol Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AIJUANA BERRY  |  First Impressions 
Rating:
5.0

I really love the convenience of the load and unload area where my storage room was. Everyone was very pleasant and it was nice and clean!

Nancy Hansen  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JUSTIN TAYLOR  |  Overall Experience 
Rating:
5.0

Good

Roberto Galindo  |  Overall Experience 
Rating:
5.0

Thank you for an excellent overall experience! I particularly appreciated the cleanliness -- and indoor parking and access.

EDWARD POST  |  Overall Experience 
Rating:
5.0

Staff explained everything clearly and were very friendly.

trinidad torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cadrina Williams  |  Overall Experience 
Rating:
1.0

Moved out (cleaned, removed lock, returned key card) and was still charged for another month. This location has some of the slowest, worst customer service. Massive line when I walked in last time, zero urgency on part of people working behind the desk. Something told me not to expect my move out to be handled well, and lo and behold, it wasn’t. In the process of moving very heavy boxes of books from the second floor down to a cart on the first floor, a staff member came and took the cart I was using on the second floor on the grounds that ‘they aren’t supposed to be up there.” So my friend and I had to carry each box of books separately all the way down a 75 ft hallway, down stairs, and onto a cart. Super unhelpful and lame. Called U-Haul corporate to ask them to reverse the incorrect charge on my account and they told me to go back to the facility in person because they couldn’t get a hold of them on the phone. Horrible experience and now my rent check might not clear. Thanks, U-Haul!

Jessica Dietzler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hazelberg  |  Online Move In 
Rating:
5.0

Never experienced a problem since I was renting the staff was always helpful if I ever need to rent a another U-Haul it will be you guys thank you for everything

Antonette Sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAiNe MILLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jina Caminata  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan Forrest  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aileen Rosario  |  Overall Experience 
Rating:
2.0

Multiple staff in a break room talking while Customers waiting to get assistance with no one at the counter on one visit. Often acting as if it is inconvenient to assist you. Final checkout, three staff sitting at the counter but no one could check to confirm that my unit was empty and clean. I was told to just take a picture.

ROBERT PETERSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nina Coyle  |  First Impressions 
Rating:
2.0

The storage I got when I finally got it was great but sitting on the phone for an hour to find a place to store my things and to return the truck was an absolute mess

ALISKA VESSELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tom Ray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noah Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakateshare Jenkins  |  First Impressions 
Rating:
1.0

It was the first time ever using a storage. I placed my move in storage a week prior to the move in. I thought the storage you reserve was guaranteed the storage you would have. I had visited the store twice prior to the move in to see if I needed to downsize the storage I reserved so twice I was shown the display of how big and the size of the storage which I was purchasing. It was false display of the size and misleading information. So when I came to move in and pay for the storage the young lady that waited on me said I had to units side by side which I didn't understand why and I said ok but was not explained to why and the unit I reserved was not available which I could have went elsewhere for my storage. Didn't realize there was a problem with the unit until the were saying my refrigerator and my chest wasn't going to fit so when I looked at storage I realized that's not what I paid for .So I had one of the staff come over to the storage unit and he didn't understand how to explain the size of the storage to us because I said you rents a 6ft storage to put furniture in this is more for boxes and small items and I went back to the counter for a refund for one of the units and told the staff if I would have known this I would have left with my furniture. But the staff insists that's what I reserved and I told them again who rents something that small and the price of the unit I paid for. I was really upset and dissatisfied with the whole experience at this location because If easy was moving I would have had the uhaul reloaded with all my items. I think the whole staff needs to be retrained on showing someone a display and the sizing of units .Also there were very small carts to use at this particular location which made no sense when a person is unloading. I just know I would never use this location again and as soon as I'm able I will be removing my items from this location.

Ruby Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Dallas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaprice Hart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Jasinski  |  Overall Experience 
Rating:
3.0

Roaches

bernice jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick McGregory  |  First Impressions 
Rating:
5.0

Excellent service!

JENNIFER LA PORTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria titsschler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marillyn Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Hodgson  |  Overall Experience 
Rating:
4.0

Sometimes we needed to be at storage at 10:30 after work and it was closed. We thought it was 24/7 access. Would still recommend this location

michelle WILEY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Miguel Quiles  |  First Impressions 
Rating:
2.0

After being there for less than two months i had to move it. The facility is incredibly dirty and resembles a dump. The only thing good about the facility is the staff working the desk

breeann poland  |  Overall Experience 
Rating:
5.0

Mo was great and very professional!

Abed Khatib  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxanne Broden  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Roxanne Broden  |  Online Move In 
Rating:
1.0

Someone living in the storage unit. 4209 or 4210 d building

Ivanna Waupoose  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ramon Torres  |  Overall Experience 
Rating:
5.0

It was a simple and pleasant experience. The only issue was I was not expecting to need a second contact person on the rental contract.

TED FOX  |  First Impressions 
Rating:
5.0

Wonderful service

JOLINDA KLOPP  |  First Impressions 
Rating:
5.0

Everyone was so helpful and friendly! Very great experience! Thank you so much!

Kathryn Waldron  |  First Impressions 
Rating:
3.0

Staff was not always friendly or knowledgeable. They take forever to answer the phone. Last day I had my unit, I finally spoke with one of the staff her name is Luz she was so helpful. She answered all my questions that I had and close my account quickly. With a better staff storage would be great.

reyes ares  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Grogan  |  Overall Experience 
Rating:
5.0

The process here is always fast and convenient. The manager I believe... He was calling the shots he really helped me out. The cash register guy he did my processing he was amazing totally cared about my children and I getting in same getting everything we needed. I've used this place and have recommended and will continue to recommend them! Plus the units themselves are very clean and dry. No smells. The trucks are always in decent conditions and reservations are ready and on time.

Jessika Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Benitez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Palmer  |  First Impressions 
Rating:
5.0

During my time of being able to utilize the storage facility, I would have to say everything was excellent. Thank you.

MARK LLOYD ARROYO  |  Overall Experience 
Rating:
5.0

Quick move in on arrival

Laurie Jasinski  |  Online Move In 
Rating:
1.0

Bad customer service. No help what so ever. I was rushed and told they were trying to go home so they couldn’t help me by switching my storage unit. Because the one I paid for wasn’t clean and it was open like someone had just used it. The guy tells me to put all of my belongings in another locker and come back in the morning to tell the manager that I transferred my own things to another locker without proper paperwork for that locker he advised me to put my things in that locker that wasn’t mine they never tryed to help me once it got close to closing I’m a customer and a business owner and that wasn’t good great or bad customer service it was the worst I’ve ever experienced with uhaul. And I’ve been doing my business with uhaul for 10years this is the worst customer service ever dealing with uhaul…… they were supposed to fix the problem not make more problems for the customer or them selves. In the end you guys be blessed learn how to be more helpful polite respectful and patients with the customers. If you have a customer with a problem at 7:56pm and you close at 8pm fix the issue and then go home supposed to make the customer happy and help the business your working for more money and again keeping customers happy…

ANTONIO GARRETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Imani Harris  |  Overall Experience 
Rating:
1.0

The employees didn’t want to help me get the proper & correct unit for my belongings after finding my unit i rented to be opened and not cleaned out. When I got there. They were just worried about closing early than to help a customer who’s been there since 7:20pm trying to get them to either compensate me for the mishap on their end or transfer me to a better efficient working unit. The guy gave me a refund faster than they did transferring me to a better unit. After I was charged for a unit that wasn’t ready for me and was dirty and opened when I arrived. This is the worst customer service I’ve ever experienced with u haul. And I use uhaul for moving my clients around state to state.

ANTONIO GARRETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniela Ramirez  |  Overall Experience 
Rating:
5.0

Good

ashley hartline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Lindl  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tunshay Davis  |  Online Move In 
Rating:
5.0

The facility is clean, well-lit and secure. The staff is very accomodating. We had a great experience and would recommend this location!

Karen Goetz  |  Overall Experience 
Rating:
3.0

The office area was nice and taken care of and the staff were great. The storage area looked like a trash dump

breeann poland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Nazario Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Anderson  |  Online Move In 
Rating:
5.0

I felt very positive about using the facility. I always felt my belongings were safe and I felt safe often going there alone. I highly recommend this facility!

Linda Timm  |  Overall Experience 
Rating:
3.0

The young lady stated it would be a lock and key with my storage but there was no lock and key and I had to purchase one when it should of came with my storage purchase, I would like to be reimbursed for it.

KELISHIA POPE  |  First Impressions 
Rating:
1.0

The people were great BUT I reserved a storage space 2 weeks in advance… when I arrived to move my home good in … no storage room of the size I needed was available.. I was told a reservation isn’t a reservation because I made it on line… they said they have not had a large storage room available for rent for over a year … AND They said reservations are only honored if people move out …. AND Reservations are suggestions So I ask Why can you reserve a spot that the location doesn’t have available and hasn’t had available for over a year ?

Brian Bethel  |  Overall Experience 
Rating:
3.0

Was unable to access the website to properly return my uhaul. Need easier return.

Cynthia Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Green  |  Overall Experience 
Rating:
3.0

My lock was cut off in less than two weeks of renting locker.

michael henry  |  Overall Experience 
Rating:
1.0

Employees park cars in building trucks in way over priced hard time to get to storage area

william mattson  |  Overall Experience 
Rating:
3.0

I feel the prices are to high

JOSEPH ALSTEEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KRISTINA APITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA HINKEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUDI STRICKLER  |  Overall Experience 
Rating:
5.0

Ok

norberto rodriguez figueroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN BROWN  |  Overall Experience 
Rating:
5.0

Thank you so much for being there for so many years good bye Uhaul and thank you all.

ANDRES RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dominique gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE KUPTZ  |  Overall Experience 
Rating:
5.0

🙂

coral Przybyla  |  First Impressions 
Rating:
3.0

Prices to high

GENENE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mckenzie Olson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Bunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Percy Berger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB GAUTHIER  |  Overall Experience 
Rating:
5.0

Facility looking good and friendly and safety.

Roberto Galindo  |  First Impressions 
Rating:
2.0

It mice all through my belongings mice poop on everything I owned it was just nasty and an embarrassment when I moved my things out I didn't get any of my money back

iesha burks  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nicole Walls  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brandon Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel Urbina  |  Overall Experience 
Rating:
5.0

Loved the staffs willingness to go above and beyond to accommodate my needs. Very appreciated

Bethany Gagliano  |  First Impressions 
Rating:
3.0

Price was too high

Lashonda Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY ROONEY  |  Overall Experience 
Rating:
5.0

This is my favorite U-Haul location. Service is great and the staff is very helpful, friendly, and just generally awesome!

Garth Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Kaiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY JAMES HARRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROY JAMES HARRIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Wingo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

fernando questell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESUSITA SAAVEDRA  |  First Impressions 
Rating:
5.0

Everyone one was excellent and helpful in all areas.

Dale Hester  |  Overall Experience 
Rating:
3.0

The temperatures got way above what they were supposed to (I have pictures from multiple trips of the thermometer) and there was a dead rat in my storage unit (I have pictures of that too). I had boxes and things that suffered damage as a result of the extreme >100F temperatures in the building. I feel like I didn't get what I paid for in that regard. The access was nice, I liked the facility, but it wasn't well maintained and was not temperature regulated during the summer. The office folks are also difficult to reach even during normal business hours. The building was secure and I felt that my stuff was safe from theft, I also love the old building.

Jamie Ivanov  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aida santos  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIA RUBIO  |  Overall Experience 
Rating:
5.0

I would never change U-haul best company ever!!!

luis castillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANICE CALAFF  |  Overall Experience 
Rating:
5.0

Cashier was extremely helpful...I made a mistake and got the wrong size storage. The cashier helped me and was very nice

Joanne Tassara  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

george torres  |  Overall Experience 
Rating:
3.0

Everyone was helpful and very grateful. The situation went well, very fast and compilation. Thank you.

MICHEAL SANTIAGO  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kristin Block  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Oquendo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danny Fernandez  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Analyssa Mevs  |  Overall Experience 
Rating:
4.0

Seria bueno k no estubiera mucho tienpo la basura k sacan

IVAN PERALES-PEREA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william mattson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MUNGO  |  First Impressions 
Rating:
3.0

Sería bueno empleados en español tAmbiem para los q no sabemos inglés gracias

ana ayuso  |  Overall Experience 
Rating:
3.0

It is odd encountering numerous homeless people who live in the storage building. A heads up would have been nice. Furthermore, we moved out of our unit by 8 am on the 26th and informed staff. Counter person said we would still be charged at 8:18 even though we moved out. At 8:30 you charged us $89.95 for an empty storage unit. I want my money back! I will be calling Monday morning to remedy this situation.

Jolie Diepenhorst  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Marable  |  Overall Experience 
Rating:
1.0

Storage building leaked all over our stuff , then they didn’t follow up with us to correct the problem. Customer service is shite, do not recommend using this facility. Not to mention it is 100 plus degrees in there all summer. Not a good location.

Jason Boodoian  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

La Verne Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gabriel rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAMONT WALKER  |  Overall Experience 
Rating:
5.0

A well run location with helpful staff

Brian Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Menendez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Trillo  |  First Impressions 
Rating:
4.0

I had a problem with rodents and rodent feces, in my unit, but the facility outside of my unit was clean and well maintained

MARSHA MASOUD  |  Overall Experience 
Rating:
5.0

A very reasonable prices and a convenient location

Roger montoya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN FILES  |  Overall Experience 
Rating:
5.0

Fast friendly service and Clean environment. Thanks guy's

ANNETTE MARTINEZ  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Isi Cordero  |  Overall Experience 
Rating:
5.0

Note: BMJK Brennus was renter of record.

WILLIAM CURLEY  |  First Impressions 
Rating:
2.0

The only qualm I had was that my storage location was not as easily accessible as the other buildings were

Daniel Needham  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Isi Cordero  |  First Impressions 
Rating:
3.0

Reserved a 10×10×10 unit online said it was the last one available but when I arrived there weren't any available. Feel a little duped by that.

Ramsey Proctor  |  First Impressions 
Rating:
5.0

Outside entrance debris everywhere. Such a nice storage D facility inside, but outside unkempt

ERLINE ANYANWU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew mckinney  |  First Impressions 
Rating:
5.0

glad we finally got the storage unit closed out.

James Crye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Moseby  |  Overall Experience 
Rating:
5.0

👍🏼👍🏼👍🏼

Anastasio Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine Aedo  |  Online Move In 
Rating:
1.0

When I arrived on Sunday the unit and the truck were not available. I specifically went in on Saturday to be sure everything would be smooth on Sunday i made a reservation with the young lady working on Sat Sept 27. We arrived Sunday Sept 28 at 0730 knowing it would be busy. Nothing worked out it was huge waste of time. I was also charged for a truck that I reserved but wasn't available. Please come at your earliest convenience. Lori Cobb (414) 688-3459 loricobb10@gmail.com

Lori Cobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK LLOYD ARROYO  |  First Impressions 
Rating:
5.0

The front desk staff were amazing, came in after 6 to get to my storage unit and realized I needed a bigger one. The young lady who was working make it easy one me when it came to the upgrade!

Grace Nieskes  |  Online Move In 
Rating:
5.0

Fast and quick service

Harshjot Singh  |  First Impressions 
Rating:
5.0

It is a little strange that homeless people live there.

Jolie Diepenhorst  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PRECIOUS CRAWFORD  |  Overall Experience 
Rating:
4.0

Entrada y parkiadero de atras muy sucio

IVAN PERALES-PEREA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Montoya  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Camus  |  First Impressions 
Rating:
1.0

Necesitan cerrar bien todas las esquinas de los cuartos porque tienen muchos espacios por donde entraron muchos ratones, tuve que tirar muchas cosas a la basura porque estaban llenas de caca de rata y tuve que limpiar todos mis muebles ya que también tenían excremento así que necesitan mejorar eso

Andrea Campero  |  Overall Experience 
Rating:
3.0

I could not get through on the phone all day,kept being sent to call center where they could not answer my questions. Call center tried 3 time with three different call center employees. I had to go down there after work to get questions answered and aquire a storage locker.

WILLIAM STREHLOW  |  First Impressions 
Rating:
1.0

My husband was smacked in the face with the tow hitch while at the drop off location, during business hours. While dropping off the tow dolly early in order to more easily unload the truck, there was a staff member in the return equipment line. After WE, my husband and I, unhooked the vehicle (with some minor help from the staff due to one of the metal chains, placed by the uhaul person at the pick up location, being stuck), the staff member instructed me to back off the tow dolly, after confirming that I was clear to back up, i began to back the car off the tow dolly and the tow hitch popped up and hit my husband solid in the face. The staff member was standing directly next to him and was watching him. Why did the staff member not warn him to back away or just tell me to wait until my husband was clear of the area? My husband now has loose teeth and likely a facial scar. He is lucky he didn't knock put any teeth or chip them and/or break any bones in his face. The staff was only minorly concerned about the welfare of my husband after the incident. Why was staff not more involved in the return of the equipment? We had to do everything ourselves including unhooking the metal chains, to undoing the ratchet straps, and extending the ramp to drive off the tow dolly. The only thing the staff did was roll the tow dolly out of the was after our vehicle was off the tow dolly and minor help with the stuck metal chain. The tow dolly was also taken off during business hours and we later dropped off the truck after hours following all of the steps outlined. We were told that there would be no issue with dropping of the tow dolly early and the truck to follow. I am just waiting for the staff to not check in the tow dolly. We would love to contact this store directly, but ALL phone numbers lead us to the main uhaul menu, which takes hours to get to the "correct" person, which is not on site at the storage center. The customer service system is terrible as well. The system does not nessicarily get you to the correct representative even if you follow the prompts correctly.

Kimberly Perez  |  First Impressions 
Rating:
3.0

Mouse dropping all over furniture. Homeless people sleeping in units

Justin Gold  |  Overall Experience 
Rating:
4.0

The emailed details regarding locker#, access code, etc should include building number. (I had to ask at the counter.)

Michael Maguire  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

clarence lorenz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany parker  |  First Impressions 
Rating:
3.0

I had mouse dropping in all my furniture. Inside the storage locker floor. Found a dead mouse on the locker floor as well.

JUSTIN GOLD  |  Overall Experience 
Rating:
1.0

The storage has roaches. I understand people comes from different walls of life. The size honestly says to me that they've been here for awhile.

Ashuanti Edwards  |  First Impressions 
Rating:
1.0

Took me nearly 3 weeks and multiple times contacting Uhaul support to get my account closed out after moving out of the unit. Customer service was beyond poor and made what was a relatively easy and smooth experience very frustrating. I would not recommend doing business with this location to anyone. Also the move out date is marked at 7/28/22 but I actually moved out on 7/11/22.

Mitchell Eckstrand  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Osorio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eloy salas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Lobacz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samantha Majhor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cyrstle lugo  |  Overall Experience 
Rating:
1.0

Gave us a storage unit with someone else’s locked things in it.

Marissa Kempf  |  Overall Experience 
Rating:
5.0

Muy bien service gracias

Carmen Martinez Perez  |  Overall Experience 
Rating:
5.0

Nice clean facility

Michael Watson   |  Overall Experience 
Rating:
5.0

The person that helped me was very patient, helpful and nice to work with (Monday, June 27, 5:30pm)

GREGORY LENGELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ella Vance  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Boodoian  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle Frank  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mary HERNANDEZ  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LATOYA CANNON ARMSTRONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIVIAN HARPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Oquendo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONTE MCFADDEN  |  Overall Experience 
Rating:
5.0

Thank you for sharing your room at the time of need.

vivla garry  |  Overall Experience 
Rating:
4.0

All employees were helpful and friendly. The only problem I had was you have no access to your storage after 10 p.m., which I found a bit inconvenient. Over all good service. Clean facility.

Ashley Clark  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NICOLE ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corinne Beechtree  |  Online Move In 
Rating:
1.0

First, our designated building had no carts for us to use. Second, The staff gave me a unit that already had a lock placed on it. I called for help, waited 20 mins, but was on a tight schedule so went to start moving things in. They left because “no one was there” - we called them to come back and remove the lock, while we waited we everything into that unit. When they finally arrived, they said they couldnt help me. She gave me the wrong unit and I needed to move everything to a new unit and n a completely different building. This not only made the already stressful moving experience more stressful, but it wasted about 2 hours of our time and energy because of the staff error and lack of attention to the issue when it occurred. For the trouble of moving everything a SECOND time, they said they would give me a free month of rent and we agreed. When I went to verify the free month they said they will actually only give me 20% off, but couldn’t verify that this actually happened. Overall, very poor service and attention to detail. I can’t confirm if I have actually received anything back for the issues but I wanted to communicate to this to hopefully avoid this issue for anyone else. After already moving into a unit, it is unacceptable to make someone move again. The issue should have been caught and remedied immediately, hopefully it will for future patrons! After I move out I will likely not recommend this to anyone else

Heather Murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Geib  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marybel castro  |  Overall Experience 
Rating:
5.0

Good Customer Service Great Team Work 💯 Fast service with finding unit , signing up nd seeing unit

Marlo Ayala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Gebhard  |  Overall Experience 
Rating:
5.0

Loved the experience. I was able to go at any time, and the service was great.

Jesica Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA HINKEL  |  First Impressions 
Rating:
3.0

The only concern was evidence of mice in the storage unit; that said there were traps in unit to eliminate them.

Thomas Fink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAUN HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Wortham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROXANNE ROSADO  |  First Impressions 
Rating:
5.0

Friendly staff very helpful thank you

Antonio Agosto  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carmen MartinezGARCIA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAYLEN MITCHELL  |  First Impressions 
Rating:
3.0

Only thing I had problems with was dropping off and I tried calling the 800 number nobody would assist me I waited and waited I just left the keys in the dropbox

YAMAIRA GARCIA  |  First Impressions 
Rating:
5.0

Helpful and friendly personnel! I felt comfortable.

Brian Watson  |  First Impressions 
Rating:
5.0

Staff was very knowledgeable and helpful.

FRANK FINCH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler Depies Bobrowitz  |  Overall Experience 
Rating:
3.0

Filled out information on website than when getting there I had to do it all over. They didn't have the unit I requested. The unit first given was a corner unit in a triangle shape. Went back and asked for another one and checking my account I was going to be charged for 2 unit.

Sharon Nachtwey  |  First Impressions 
Rating:
1.0

Employee yelled at me about not directing me to park in right location

ALEJANDRO ARTEAGA  |  Overall Experience 
Rating:
2.0

Gave truck no working blades

Heather Gebhard  |  First Impressions 
Rating:
5.0

Great attitude

TYWON ROBINSON  |  First Impressions 
Rating:
5.0

I will forever do business with the S. 1st St location in Milwaukee, WI. The staff there are always so helpful!

SIEDA WITCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan thaller  |  Overall Experience 
Rating:
4.0

Getting a hold of the store was not successful

Amanda Pike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Messing  |  Overall Experience 
Rating:
4.0

My only issue was difficulty with online site. It kept saying there was an error on their side and they were working on it.

Linda Timm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

verna evans  |  Overall Experience 
Rating:
3.0

Employees seemed to park their cars inside blocking me to being able to have choice. It is what it is.

Dillon Volp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Schrupp  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ASTRID BRITTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danielle Bohannon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Lopez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ryan DeRosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy Delescoje  |  First Impressions 
Rating:
5.0

The facility didn’t seem to be very clean. We visited our storage unit several times within two weeks and the same garbage that was laying there when we got there was still laying there outside the storage facility when we left. Also at the doorway there seemed to be an accumulation of a lot of garbage people might’ve just left there. My husband said the bathrooms were disgusting. I never visited them

DAVID MUELLER  |  Overall Experience 
Rating:
5.0

Awesome Awesome

Karen Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marelis martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEATRICE HOLMES  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Careena Bellamy-Moorer  |  Overall Experience 
Rating:
3.0

The storage Drop off area was full of garbage (food) items people leaving things behind. My husband said the bathroom was disgusting. I opted not to use bathroom.

DAVID MUELLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

destinie grafton  |  First Impressions 
Rating:
2.0

I've rented from Uhaul for every single move. This was the first year that I experienced such poor customer service. From the truck I had requested not being available day of (and the staff struggling to think of a solution for over half an hour) to my storage room move out not being processed for over a month. I was sent emails and mail threatening to put a lien on property in the storage unit despite moving out on the 11th of November. I tried calling the Walker's Point location multiple times and was always redirected to the Corporate number. Customer service reps for Corporate sent the Walker's Point location emails to tell them to get in contact with me, but they never did. Finally, I got a final bill yesterday reflecting my move out within the free month, no mention of late fees or anything. I assume it is because the staff finally took the time to actually go to my unit and see that it was cleaned out and empty. I will not be using Uhaul in Milwaukee for future moves. The only good thing you have going for you is being cheaper, but I would gladly pay more money to avoid the headaches I experienced this time around.

Madeline Ostrander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Herrera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo Lopez  |  Overall Experience 
Rating:
5.0

Thank you for he move!

CHAD SWEET  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA KACHELSKI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natalie Taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernon Johnson  |  Overall Experience 
Rating:
2.0

Staff is very unprofessional. Don’t talk to your customers like they are your friends. Be compassionate when someone presents a problem to you, instead of acting annoyed that you have to follow up, respond to customers emails in a timely manner, allow customers to call the actual store itself if they need support. Found a roach on my belongings (how often are you exterminating?) Also, was charged for the month of December even thought my belongings were removed before the end of November. Spoke to the manager who said he would take care of it, still waiting for my refund…Just overall a ghetto experience. Would NEVER recommend anyone to this facility, nor will I be returning.

PRISCILLA RIVERA  |  Overall Experience 
Rating:
5.0

everyone was awesome, and was very easy to do, thanks

Karen Long  |  First Impressions 
Rating:
3.0

It was overall ok... At the beginning the staff made a lot of mistakes with the account and personal information but after several tries, it was fixed. Also, the bathrooms at the storage were always dirty and the drop off area. Everything else was ok.

Gina Martínez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devonia Hill  |  Overall Experience 
Rating:
3.0

I ask your staff member if I can use the bathroom and told me that the bathroom floor was still wet, I had to hold it til I got home.

Leslie Eison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura knezic  |  First Impressions 
Rating:
3.0

Getting the truck was fine, but the storeage location was a problem. 1st they rented me a store that was already rented. I didn’t find out til we were there with a truck full and couldn’t unload. Then they switched the rooms but I had to get a smaller room. From 10x15 to 10x10. Then I go with 2nd load and the card doesn’t work on it’s after hours so I had to keep the truck overnight for another night to have the card fixed so I can get into unload the truck. More fees for me. And 3 nights to move what should have been 4 hours.

Nicole Walls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer janczak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Hokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Rogers  |  Overall Experience 
Rating:
1.0

We walked in everyone was sitting on there phones we were told to don't walk on there floor cause they just mopped I asked were the unit was located the man said around the corner I asked how do I assess the unit they said well I forgot to give you a key card the customer service was horrible we will not recommend or consider ever going back

Jessica Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Hokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn nehls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky Terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Oquendo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cinnamon Adams  |  Overall Experience 
Rating:
2.0

i turned in my storage unit due to how rude and ghetto your employee was who answered my call.

SUSANA HERNANDEZ  |  Overall Experience 
Rating:
3.0

Mal mantenimiento.. muy sucio

Moraima Mora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Bryant  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Monique Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica Lockley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASTRID BRITTON  |  First Impressions 
Rating:
5.0

Allow access to personal property 24hrs 6 days a week

MONTREALE RUCKER  |  Overall Experience 
Rating:
3.0

I was disappointed when I couldn't get into my locker before 10pm when the sign said that the storage area was closed at 10pm

barbara rusch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Lane  |  Overall Experience 
Rating:
2.0

I had to upgrade my original reservation to a larger unit to store my belongings. When I got to my larger unit, there was a massive pillar in it which takes up a great deal of space that I needed. I didn't have the time or energy to go back and change units AGAIN as I was on a time limit to get things done. So I'm rather displeased that I have a huge pillar taking up the space I needed for storage.

Alana MCDONALD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NARCISA VALDEZ REYES  |  Overall Experience 
Rating:
4.0

Need to get rid of the rodents (Rats)

Robert Hicks  |  Overall Experience 
Rating:
2.0

My storage units got wet due to rain. Still haven’t heard back from the manager before I left the state. My furniture was damaged due to 2 out of 3 of my storage units being wet in August after the rain. Filed a insurance claim with RepWest and the claim was closed due to no response from Joey. I would love to have furniture in my new home. My couches were ruined, my television, washer and dryer.

ELEXION SOLANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dynasty Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Barron  |  Overall Experience 
Rating:
1.0

Very confusing move in and move out process. Charges, fees and billing due dates are not clearly communicated. The facility is nice and convenient, but needs more support from the staff. They should provide info instead of making the customer work for it.

Alexandra Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason R Tackett  |  Overall Experience 
Rating:
1.0

I reserved a certain storage unit in Advance, When it was time to put my belongings in storage, My size unit was no longer available. I was offered two mini units because nothing else was available. There for, I had to go across town to a different location that was more expensive as well. The fact that I traveled across town, would mean, I'm paying more for milage and gas as well. I'm very disappointed that uhaul scam there customers with inconvenience.

Claudett Zollicoffer  |  First Impressions 
Rating:
1.0

I just got done moving to Milwaukee with my rented UHaul truck. When I arrived the front desk setup my access key to the wrong building so I had to go back to the front desk to get the correct access key for my storage unit building. As I open my storage unit there is no lock in there so I had to go back up to the front again to get the lock. In the process I received an email my reservation was canceled. When everything was moved into the unit, I dropped off the truck with a gentleman working with the UHaul drop offs. A couple days later I don't see a hold on my card or any money taken out for my UHaul truck. My order was cancelled so I'm dealing with that.

Megan Sage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrice butler  |  First Impressions 
Rating:
4.0

Rat traps around 🤨🤨 keep them rats out y’all!

Michael Luedke  |  First Impressions 
Rating:
3.0

I was very disappointed to see roaches around my storage. Also there was muce droppings in my bags and boxes.

Bettina Mays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY PATNETT  |  Overall Experience 
Rating:
5.0

Never had any problems during the time I rented. Facility clean and well maintained.

JAMES RIEMANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casandra Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA KATHERINE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Randy Tiutczenko  |  Overall Experience 
Rating:
5.0

I had a few problems but the manager was very helpful bcuz I didn't know a few things

MARISSA BOPILO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETTY PATNETT  |  First Impressions 
Rating:
5.0

Thanks could be more cleaner though

Nick Calzada  |  First Impressions 
Rating:
2.0

The people we spoke with were very helpful but the office hours of only being open until 7 pm were very inconvienient as we had been packing all day and showed up to check in 10 min before close. My experience was also poor as the key card I was given after checking it, when swiped to open the door, gave the message "not valid please check in" or something like that...right after I had checked in about 20 min previous. We got lucky and someone walked out and we went in and when opening my storage unit an alarm went off probably because the system didn't know we were in there. Lastly, turning in the truck was an absolute pain because there was no obvious area on the website to turn in the truck as we were there after store hours. I watched your informational video and the "return your truck" button was no where to be found. My girlfriend eventually figured it out but this was after about 45 min of googling things and attempting to call the help line only to be on hold the entire time. The whole experience was terrible and I am also fairly sure I was charged twice for the truck because when turning it in I had to put in my card information again for some random unknown $71 charge after already paying $62 to innitially rent the truck. This payment has yet to show up on a bank statement so I am unsure if it has gone through but if it does there will be an angry phone call. Overall the customer service was amazing and the people were extremely nice and very helpful and made the rental process very easy, but nearly every other part of the experience was ridiculously stressful.

Paul DeMuth  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANGELINA VILLAGOMEZ  |  Overall Experience 
Rating:
3.0

Building E is dirty, smells and the bathrooms are atrocious! The only helpful person was the gal working the morning of Monday the 19th. The other three associates standing there, not so much. Best rates in Milwaukee County!

janie olson  |  First Impressions 
Rating:
3.0

I reserved a 10x10 unit but when I checked in the store they said they did not have any available. I ended up with a 5x10 which was very inconvenient.

ALBERTO AGUILAR  |  First Impressions 
Rating:
3.0

I have been told that person just need to show reservation # to get the unit key. But actual scenario was different. This has wasted lot of our time during movement.

Sugandha Matharu  |  First Impressions 
Rating:
2.0

My move out date was actually 07/01/21 but apparently (big surprise) the staff told me it was taken care of when in fact it wasn’t. The staff here is basically useless. So I would consider using another facility.

Sydney Stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter Benjamin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARLON POWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Barron  |  Overall Experience 
Rating:
4.0

Staff very friendly and helpful

nathan revell  |  First Impressions 
Rating:
3.0

My storage experience was good however I felt the access system with the card was faulty. I had difficulties swiping my card and would have to swipe several times. The day of my check out I swiped to check in but when I got to my unit my alarm kept going off. Not very good for my anxiety.

CHEENA HOWELL  |  Overall Experience 
Rating:
5.0

Your staff was very friendly and helpful.

Janine Bellamy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindsay Cay Cardona  |  First Impressions 
Rating:
5.0

The staff on State St and on 1st Street were amazing. They both had my best interest in mind and helped me beyond my expectations. Thank You Uhaul 😊

Guadalupe Salas  |  First Impressions 
Rating:
2.0

This facility has went down hill over last 2 years. The staff used to be helpful and knowledgeable which is no longer the case. The manager is still actually helpful and knows what is going on however. When I moved in initially I had reserved a second floor unit. On day of move in with a 21 foot truck of household items, the only elevator was inaccessible as it was being painted, majority inconvenient. The manager did help me find a unit on first floor at higher cost. The facility alarm system constantly went off anytime I would access my unit. Initially the badge reader never worked so I was given a PIN number for access.. however it appears the alarm system had issues this spring and would constantly be going off when accessing unit. I tried calling office however no one answered. I pushed the call box and no one responded, it was literally a ghost town. So I can not say the place was secure during this time as no one responded and the alarms just kept sounding. It seems like alarm system now works properly and disarms again while I was moving out in June. I did mobile check out but also confirmed with staff upon leaving because it seems like Uhaul mobile apps do not work as intended. My unit was not processed as moved out until 4 days later.

Dustin Ehster  |  Overall Experience 
Rating:
1.0

Was an ok place years ago. Has gone way down hill with unhelpful staff that don’t appear to care. So glad we never have to deal with this location again!

Christopher Wisniewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Duffey  |  Online Move In 
Rating:
3.0

We were given an upper unit with no aisle space to get the couches in. It was very difficult and when we went back to the customer service area to ask a question or see if we could get a larger unit, it was closed even though according to the hours on the door you still should've been open.

KRISTINA APITZ  |  First Impressions 
Rating:
5.0

The associates were super helpful.

ANGELINA VILLAGOMEZ  |  First Impressions 
Rating:
5.0

Thank you

CONSTANCE MORROW  |  Overall Experience 
Rating:
2.0

My card didn't work so I could not move stuff in And I called the GM no answer even after hour I called an intercom and no one answered I am very disappointed I will not rent next time

VERONICA MENDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginese Day  |  Overall Experience 
Rating:
4.0

Nice staff

Michael Watson   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meagon Ortiz  |  First Impressions 
Rating:
4.0

Would have been better had there been 24 /7 access

KEVIN CULVER  |  Overall Experience 
Rating:
2.0

I had a 15’ truck and was given the smallest storage box you guys had. I had to take half of my belongings back to Madison because the storage I was given was way too small when I was promised one that would be big enough

Robert Disch  |  First Impressions 
Rating:
5.0

That unit wasn't worth the money the 44 dollar one has more room. You have a wall blocking in that storage.

Devonia Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarie Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Williams  |  First Impressions 
Rating:
2.0

I went to the location at 1500 South 1st Street on Tuesday May 18th to reserve a storage unit. When I got there on Friday at 6:30 PM with movers who were ready to unload their truck, I was told that there was no record of me in the U-Haul system, and the size unit I needed was unavailable. I ended up having to take a unit at the 611 West Puetz location in Oak Creek. Not ideal, but better than nothing. This delay resulted in the movers going into overtime and leaving with all of my belongings on their truck. I will have to pay a $160 storage fee, and everything will be delivered on Monday. This was a nightmare.

Rosanne Krahn  |  Overall Experience 
Rating:
1.0

You guys are the worst. I have a deadline and I cannot access my unit after hours nor is the GM available. Do better.

Chukuma Akubeze  |  Online Move In 
Rating:
5.0

Great place nice people , very clean

LORENZO VAZQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sayeh Bozorghadad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicita Montalvo Caez  |  Overall Experience 
Rating:
5.0

I arrived on Saturday, May 15 to find the staff dealing with an outage of its customer service system. The staff managed this difficult issue with grace. I registered for my staff, left to pack and when I returned I received detailed instructions on how to check in. This was my first time using self storage and the staff at Walker's Point location made all the difference.

Robert Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakia Martin  |  Overall Experience 
Rating:
5.0

The best customer service I’ve experienced in a long time!

Scott Verburgt  |  Overall Experience 
Rating:
5.0

Great improvements too!

Denise Zantow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren Cragg  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christopher Huddleston  |  Overall Experience 
Rating:
5.0

The staff is always friendly even when I come in to buy supplies from you all very helpful even you call nice friendly voice keep up the good work u-haul 😀👍

Bridget Rollins  |  First Impressions 
Rating:
5.0

The staff were very helpful but definitely understaffed during peak hours. They were still courteous but the wait times were very long

Denise Kupcho  |  Overall Experience 
Rating:
3.0

Storage rental was fine, but this was accompanied by a truck rental. I had a reservation that was cancelled for some reason and I went online to reserve again the morning of my move to when I got the cancellation notice and booked again. I got to U-Haul a little early to see if there was a truck available early, which there was not. I was advised to come back at 2:00 because the 26’ truck would be ready. When I got back there was no 26’ truck or 20’ truck. The staff told me they couldn’t help me and offered no explanation why my reservation couldn’t be fulfilled. I had no option other than going with a 10’ truck. That required me to make not 1, but 3 separate trips while moving. 10/10 would NOT recommend using Walkers Point U-Haul reservations.

William Barker  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kathyann Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy Velez-Collet  |  Overall Experience 
Rating:
2.0

My lock was cut off by U haul and replaced with out my knowledge. When I asked if they cut my lock off they lied to me I had to pay $100 for a locksmiths to cut off their lock they put on just to find my lock cutoff inside the locker which I took pictures of. This is unacceptable behavior and I will never deal with you again

Jenee Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janell kortsch  |  First Impressions 
Rating:
1.0

I got to the location and asked for help finding my pre-paid locker to which I had to wait over a half hour for and then the staff worker couldn’t find it. He dropped me at the locker and walked away and there was a lock on the locker. Then I had to wait in the line for another hour to get a different locker. This location was so disorganized, the staff was not knowledgeable, the people working seemed like they had never worked there a day in their life or as if they were on drugs.

Lilly mucilli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Crye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryna Nielsen  |  Online Move In 
Rating:
2.0

I used U-Haul for the primary purpose of renting a van to move my son from Neenah to Port Washington. That went well. I then utilized free rental of a storage space for a 7-8 days before we could move my son into his new living space. The staff encountered technical difficulties and my given code and later a card did not work to gain access to the space. Then after we moved out of the space, after informing the attendant of moving out, I later got late notices for not paying for the next month. After sending an e-mail to the individual who sent me the notice with a copy of the ending of the storage rental, I got another notice regarding a lien on the items in storage (which was none). This time I called to complain and it was then taken care of. Also, at times, staff were away from the front desk for extended periods of time such that I could no longer wait.

JAMES PAULY  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ricky Moesby  |  Overall Experience 
Rating:
2.0

The facility was nice but the office staff was not very friendly. Moving in was easy but moving out was extremely difficult due to the building maintenance; the staff was not accommodating or helpful in this situation.

RYAN WILSON  |  Overall Experience 
Rating:
2.0

My experience started off bad, as the staff member known as JJ, put his information in as emergency contact. I originally had a unit that was to small, I changed it the same day for a bigger unit. My movers notified me that same day that they had put some things in the smaller unit and at this time the office was closed. I wasn't able to gain access to the unit. I spoke with the "then manager" David he stated JJ could get me into the unit, since it had a lock and a note stating access was denied for none payment of rent, which David said the cleaning crew had put on. JJ stated he couldn't get me in because he had never seen the kind of lock and they didn't have a key. I continued to stop in and also call David and was told the unit had been rented and no one knew where my thing's were. I spoke to the off site representatives several times also and got no results. I spoke to the "new" manager Elgin regarding my thing's and no results. I also spoke with Elgin regarding a leaking pipe outside my unit that was to be checked on. When I began to move my thing's out I again inquired about my thing's and was told by the "new" manager Joe that I would have to file a police report. After moving my thing's out I called and was connected to an off site representative, and explained that there was damage to my couch from the pipe that I was attempting to try and use the move out online feature and wasn't able to, and I also sent a message from the site to the "now" manager Joe and got no response. She stated she would send a message also and I explained I had been trying to reach the office regarding the leaking and the damage, was told I would have to speak to the office and I explained I wasn't able to get through any time I called. The representative transferred me to customer care and I still never spoke with anyone. This has been my only option to express my concerns fully and it has been 5 day's since leaving the email for the manger and 4 day's since the off site representative sent her message. My overall experience was horrible after 16 months of storing my thing's and the continued staff turn over and no results regarding my concerns.

TEASHA HARRIS  |  Overall Experience 
Rating:
2.0

I was given a free month of storage for two units because they didn’t have 1 unit big enough for what I needed it for. That was helpful and I was grateful. However, I found later that I didn’t need the units so I called and cancelled them. I was assured that it was cancelled. I started receiving letters about owing the facility. I called several more times and also showed up in person twice and was assured that both units were cancelled by the manager. I still continue to receive calls. Ridiculous!

Kiana Bougard  |  Overall Experience 
Rating:
1.0

Very disappointed at the end. In October I asked that I be taken off of automatic pay. I paid for October and November. In December we emptied out the locker first thing in the morning and got home and found out that you charged the card for December. I am hoping that this can be corrected. Also. You have homeless people entering. Using facilities. And leaving their snack items laying around

LINDA SCHMIDT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Reuteman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy Tiutczenko  |  First Impressions 
Rating:
1.0

I did not sign up for a storage unit

Taylor Bennett  |  Overall Experience 
Rating:
2.0

Smelled like urine TWICE inside my unit from nearby ones being used as a bathroom apparently. Not a pleasant first week experience. Finally got my stuff out of there. Please fix this problem. Happened twice weeks apart

Timothy Reynolds  |  Overall Experience 
Rating:
4.0

The employees were very friendly and helpful. I had a reservation, it was not communicated to this location and they had to find me a new space, which was done quickly and effectively. I don't understand why the U-haul corporation has such a hard time with their reservations, if this location didn't have space available I would have been screwed. I had even more problems with my trailer rental. All employees are great, but I have great criticism for u-haul as a corporation.

Katherine Tesch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaclyn Hernandez  |  Overall Experience 
Rating:
3.0

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else’s storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I’m satisfied overall.

Cassandra Hokes  |  Overall Experience 
Rating:
5.0

No comment you guys are good

maria sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadine Bazan  |  Overall Experience 
Rating:
5.0

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Charles Gilpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Ambrose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abb Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edalia vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NILDA VAZQUEZ  |  Overall Experience 
Rating:
1.0

The staff was poor they took money off my card and idk what they did with it I had to pay twice on my storage the manager was horrible he didn’t even care and the staff a freaking rude the storage place hallways was nasty and they got roaches

Jaquilla Haggard  |  Overall Experience 
Rating:
5.0

Very good place

Chrisanthia Jamison  |  First Impressions 
Rating:
5.0

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

Mary Martinez  |  First Impressions 
Rating:
5.0

The staff is always helpful and the facility is clean and well maintained. Thanks!

Jorge Menzies  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CAMERON ARMSTRONG  |  Overall Experience 
Rating:
5.0

My favorite UHAUL storage location in Milwaukee

Andrew Almendariz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakneka Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlie Summers  |  First Impressions 
Rating:
5.0

JACOB HAS A VERY GOOD CUSTOMER SERVICE SKILLS he is doing a great job in the facility...

Juan Maciasgallardo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Hokes  |  First Impressions 
Rating:
5.0

That Mexican lady was really nice.

Steven Smith  |  First Impressions 
Rating:
4.0

I did not realize I still needed to check-in @ desk when picking-up my rental, or I would have arrived earlier as it was pretty busy. Once at counter things went pretty well, as we went through both trunk rental & storage rental contracts separately. Thaddeo(?) was my service rep & did a good job; he was patient to repeat some things for me as I am a little hard of hearing. After acquiring the truck & transferring some tools from my car, I had to return to office to arrange accessing storage unit to apply my disc lock (note: the only kind allowed), & Elton noticed my return to line & promptly asked me what I needed. He let know where to meet him, walked me to the unit, opening inspection, & applying my lock. I appreciated that quick help, so I could get on with my day. A pretty good experience & 1 month storage unit rental free with truck. Thanks Thaddeo & Elton!

C Larry Bruner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Fay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Midthun  |  First Impressions 
Rating:
5.0

Very clean, friendly staff, convenient hours, and staff was very helpful. Very satisfied! Thank you.

April Santa Anna  |  Overall Experience 
Rating:
5.0

Just to say thank you,

Eduardo Narvaez  |  Overall Experience 
Rating:
5.0

No comment

Carlos Velazquez  |  First Impressions 
Rating:
5.0

A great experience. helpful staff, nice facility, decent prices,

Joseph Lindl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Fay  |  First Impressions 
Rating:
5.0

there was no lock in our unit but your phone people and on site manager were very helpful.

Deb jensen  |  Online Move In 
Rating:
5.0

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Nicole Rovang  |  First Impressions 
Rating:
2.0

I needed a rental truck for 6 hours to move 2 apartments but I was put on a schedule due to someone else needed the truck. It was awful! I was called repeatedly to bring back the truck, I probably won’t use these company for a while

Cassandra Hokes  |  Overall Experience 
Rating:
5.0

Thank YOU❤

DAREAKA DELACRUZ  |  Overall Experience 
Rating:
5.0

Helpful, friendly, easy access & location!!

Denise Zantow  |  First Impressions 
Rating:
5.0

Only moved things out because I could no longer pay for two storages and I would’ve preferred everything to be in the Uhaul storage facility but the other storage unit was jam packed and would’ve been more of a huge undertaking putting it all in the uhaul unit...pricing is better at Uhaul, hours are way better, access more convenient and staff always been kind and very helpful!!!!

Ashara Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalelly Velez  |  Overall Experience 
Rating:
5.0

Elton especially took charge of us and helped us through vehicle rental to storage on first floor convenience. Thanks Elton!

Jonathan Strickland  |  First Impressions 
Rating:
5.0

Very pleased with customer service, storage, cleanliness, security, lighting, availability of access, and docks provided. All good. Used for 4 years straight and never a problem.

BARBARA WOOD  |  Overall Experience 
Rating:
1.0

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

Lana Green  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN MIHELCIC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharita Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA JAMES  |  Overall Experience 
Rating:
1.0

We completely cleaned out the storage on Saturday February 29, 2020 and requested a move-out receipt at the store counter. I was told they would email it to me by Sunday 3/1/20 and as of today I have not received it. I called them Sunday, Monday, Tuesday Wednesday and can never get through to that location. The call gets forwarded to another Uhaul service center. The Uhaul service rep said she has emailed my storage location (1500 south 1st street, Milwaukee, WI 53204) but has not received a response either. I’ve been emailing customer service but they can’t locate the account. This is very frustrating! I still need proof we moved out on Saturday 2/29/20 so that we’re not charged for March.

BOBBIE PARNELL  |  Overall Experience 
Rating:
1.0

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

Rose Thomas  |  First Impressions 
Rating:
5.0

The customer service was great

Patricia Sabo  |  First Impressions 
Rating:
4.0

Thank you for your services

NANCY GONZALES  |  Overall Experience 
Rating:
5.0

That was my first Time use U haul,and was amazing from Green bay to Milwaukee the. Associete of the stores give us tremendous costumer service, definitely back rent again with yours

Maribella Garcia Rodriguez  |  First Impressions 
Rating:
5.0

Great customer service.

Keith Martin  |  Overall Experience 
Rating:
5.0

Clean and convenient storage room

Brent Grier  |  Overall Experience 
Rating:
5.0

Every was very helpful at the store. The storage unit I got is very nice as well. Thanks!

Brent Grier  |  First Impressions 
Rating:
5.0

She has a great

Gabriela De La Cruz Paez  |  First Impressions 
Rating:
5.0

Thank you so much

Angela Harper  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Climate controlled and well maintained. 24/7 access.

Jamie Depaul  |  Overall Experience 
Rating:
5.0

Helpful staff, many storage options

Natalie le roy  |  First Impressions 
Rating:
3.0

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

Morgan Thiel  |  Overall Experience 
Rating:
4.0

Would give you excellent, but my storage unit had “rodent poison” with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

scott hanson  |  First Impressions 
Rating:
5.0

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

Rhonda Theil  |  Overall Experience 
Rating:
2.0

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

Helen Primeaux  |  First Impressions 
Rating:
4.0

Née to control the mice a little better

JOSEPH CARROLL  |  Overall Experience 
Rating:
5.0

Everything was good people knew what they were doing and friendly

Daniel Franz Sr  |  First Impressions 
Rating:
5.0

Thanks for the service I received im realli thankfully.

Heber Velazquez  |  Overall Experience 
Rating:
5.0

Friendly staff, easy access to units, convenient location.

Christina McCarty  |  Overall Experience 
Rating:
1.0

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Melvin lee OBriant  |  First Impressions 
Rating:
5.0

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

Connie-Shawan Brantley  |  First Impressions 
Rating:
5.0

Great customer service

leon williams  |  First Impressions 
Rating:
3.0

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Leah kelly  |  First Impressions 
Rating:
5.0

The place is very well kept with friendly stuff and great rates.

Daren Humes  |  Overall Experience 
Rating:
5.0

Person helping me was new, and couldn’t find my unit......but he was very nice!

joan lerose  |  First Impressions 
Rating:
2.0

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Stanley Miller  |  First Impressions 
Rating:
5.0

Fast and courteous

Brenda Hidalgo  |  First Impressions 
Rating:
5.0

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Itzel Salgado  |  First Impressions 
Rating:
5.0

Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Elizabeth Almquist  |  Overall Experience 
Rating:
4.0

Very nice place.

Sherricka Presley  |  Overall Experience 
Rating:
5.0

Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

aida santos  |  Overall Experience 
Rating:
5.0

Everything went wonderful

mickie laroque  |  First Impressions 
Rating:
5.0

worked well for my moving needs

Tammy Wall  |  Overall Experience 
Rating:
5.0

Great facility, friendly. Helpful staff. Great experience!

Brian Lipchik  |  First Impressions 
Rating:
5.0

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Hilda Garcia  |  First Impressions 
Rating:
5.0

Great customer service

Siearra ruiz  |  First Impressions 
Rating:
5.0

Always courteous and helpful any time I came in to talk to staff. Thanks.

WENDY COOPER  |  Overall Experience 
Rating:
5.0

Thank u ! u haul your service was well needed

bernice bluett  |  Overall Experience 
Rating:
5.0

Very great service

Diana hottensburger  |  Overall Experience 
Rating:
5.0

Thanks

SY STEVENS  |  Overall Experience 
Rating:
5.0

The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

Kyle Cordie  |  Overall Experience 
Rating:
5.0

None.

Francisca Meraz  |  Overall Experience 
Rating:
1.0

Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

Jeffery Orris  |  Overall Experience 
Rating:
3.0

When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

Steven Swensen  |  Overall Experience 
Rating:
5.0

Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

NIcholas Le Beau  |  Overall Experience 
Rating:
5.0

Client service was very friendly and helpful.

edgar sturkey  |  First Impressions 
Rating:
4.0

The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

STEPHANIE BURGESS  |  Overall Experience 
Rating:
5.0

The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

Mary Roberts  |  Overall Experience 
Rating:
4.0

This is the second time I’ve used this facility and would do so again. Friendly and helpful staff

Elva Castillo  |  Overall Experience 
Rating:
5.0

People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Dee Kraus  |  Overall Experience 
Rating:
4.0

Thanks a lot

Sharlenare Wade  |  Overall Experience 
Rating:
5.0

I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

DALE REINCE  |  Overall Experience 
Rating:
5.0

Outstanding facility and staff.

LUTHER LEE FORTUNE JR.  |  Overall Experience 
Rating:
3.0

The wipers need repairs.

Tiffany Hughes  |  Reservation 
Rating:
3.0

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Corianne Markowski  |  Reservation 
Rating:
4.0

Good service

Angela Lawson  |  Reservation 
Rating:
4.0

Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

LOWELL PETERSON  |  Overall Experience 
Rating:
4.0

Good storage and access to ramps and carts.

Bryan Luke  |  Reservation 
Rating:
5.0

Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

john kaufman  |  Reservation 
Rating:
5.0

I will definitely use uhaul again if I find need to. Thanks for the excellent service.

LESLEY BOLDS  |  Overall Experience 
Rating:
2.0

Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!

CHRISTINE DOMENECH  |  Overall Experience 
Rating:
2.0

Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.

kelly keenlance  |  Overall Experience 
Rating:
4.0

With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !

Tim Cairo  |  Overall Experience 
Rating:
4.0

N/A

masiqua durham  |  Overall Experience 
Rating:
3.0

There was a surprising amount of mouse feces in my unit when I moved out. Since I didn’t store anything that would attract nice, I was a little concerned of the cleanliness. Otherwise, it was good.

CHRIS ERTL  |  Overall Experience 
No reviews have been submitted for this location.

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