Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Associate did a great job taking care of me. Thanks.
keith osinkski
Rating:
5.0
Customer did not leave a comment.
Noel Rupprecht Joan Feerick
Rating:
5.0
Truck had a headlight out but didnt realize till it was nighttime
Travis Caton
Rating:
5.0
Customer did not leave a comment.
Christopher Niles
Rating:
5.0
Customer did not leave a comment.
Brian Beha
Rating:
5.0
Service was great and very helpful
Matthew Macauley
Rating:
5.0
Customer did not leave a comment.
John B Doebrich
Rating:
5.0
Customer did not leave a comment.
David Ayers
Rating:
3.0
The after hours check out process when returning equipment was tedious and frustrating - a pain in neck. Please simplify that process.
Betsey Crimmins
Rating:
3.0
My only problem was I wanted a furniture dolly but they didn’t have enough for a one way trip. Although I didn’t reserve one either.
John Stein
Rating:
3.0
Customer did not leave a comment.
Michael Baker
Rating:
5.0
Customer did not leave a comment.
Thomas Schneider
Rating:
5.0
Customer did not leave a comment.
Emily Foley
Rating:
4.0
Customer did not leave a comment.
David Delmarle
Rating:
4.0
I felt I returned the vehicle with the same amount of gas as when I picked it up but was charged for 2 gallons😩
James Schuppert
Rating:
5.0
Positive experience in every aspect. Excellent service with a great attitude. 👍
brian donovan
Rating:
5.0
Customer did not leave a comment.
Thomas Dewitt
Rating:
5.0
Customer did not leave a comment.
Thomas Dewitt
Rating:
5.0
Customer did not leave a comment.
KYLE BRADY
Rating:
5.0
Only comment I have for you is....
I used to be the Sr. Manager of the Memphis Market. I wanted to pick up my trailer at the dealer right down the road however he wouldn't return my call. Storage in Palmyra Ny.
Terry Huling
Rating:
4.0
My reservation to pick up at a closer location to my home was changed in the week before pick up. It was far less convenient (eg. had to drive there vs getting a ride) If I originally had chosen the Victor location I wouldn't have done the 24/7 online because Victor has employees there 7 days. The location change added miles to the reservation that might have changed what rental agreement I chose and the number of miles increased by close to 50 miles. The Victor location was friendly and all employees I had contact with were helpful and kind. I certainly will be more cautious choosing U-Haul in the future knowing they can change pick up locations with little notice. The vehicle itself was pristine. It had to be brand new and it got great gas mileage. Pleased with the vehicle less so with the company.
Ann L Walker
Rating:
4.0
Make sure ALL lights are in working order.
Blair Pierce
Rating:
5.0
Very organized and friendly staff
Sarah Small
Rating:
5.0
Customer did not leave a comment.
Joshua Yost
Rating:
5.0
Excellent experience. Will use again.
John Musser
Rating:
5.0
Customer did not leave a comment.
david kopp
Rating:
2.0
The brakes for that truck was very bad.. They hardly worked and It scared the usage. I informed the person at the location all he said was ok we’ll take a look at it.. This was not what I expected..
Krishna Teja Kuppachari
Rating:
5.0
Customer did not leave a comment.
Melissa Buisch
Rating:
5.0
Customer did not leave a comment.
William Novak
Rating:
5.0
Customer did not leave a comment.
brian allen
Rating:
5.0
Thanks
Christine Troiano
Rating:
5.0
None
Julian Blandon
Rating:
5.0
Mackenzie took good care of us, we were in and out in just. Few minutes
Steve Lazeroff
Rating:
5.0
Customer did not leave a comment.
SHALOM SIMMONS
Rating:
5.0
Customer did not leave a comment.
Joseph Vu
Rating:
5.0
Customer did not leave a comment.
Carol Fisher
Rating:
5.0
Customer did not leave a comment.
Thomas Dewitt
Rating:
5.0
Victor was great. I had to change my reservation four times, however, before I was able to get my truck due to issues with the app and availability of trucks. This was a nightmare. Uhaul should notify you if the location will be closed at the pick up time and/or there are issues with the original location.
Cassandra Rabe
Rating:
5.0
Customer did not leave a comment.
Brian Beha
Rating:
5.0
I love U-Haul. Don’t change anything. Bring the U-Haul merch to the store, not just online.
Evan West
Rating:
3.0
Trailer seemed ok however when I arrived to my destination I realized the trailer had leaked. Fortunately only a few items were exposed and I only lost a few pictures to water damage.
Kim Tennity
Rating:
5.0
Customer did not leave a comment.
Steven Masters
Rating:
4.0
Customer did not leave a comment.
John McLachlan
Rating:
5.0
Customer did not leave a comment.
Garry Falor
Rating:
5.0
The check-out was a little clumsy. The representative had trouble with the computer program - it kicked out my application right before the last step and we needed to re-do.
Laura Abplanalp
Rating:
4.0
Everything went very well.
William Murray
Rating:
4.0
Customer did not leave a comment.
Patrick Connor
Rating:
5.0
I dropped off the rental after hours so there was no person to person contact. Easy drop off process.
Keri Marie Cordero
Rating:
4.0
Service provider was professional, friendly and prompt. Check engine light was on original truck and a different one had to be substituted. Despite that issue, I've never had this type of issue at this location before and would consider it a one off. That said, this was a controllable issue and shouldn't have happened.
Mary Larish
Rating:
3.0
I was overcharged on fuel. Manager resolved issue
James Pecora
Rating:
4.0
Customer did not leave a comment.
daniel sanchez
Rating:
5.0
Customer did not leave a comment.
deshawn lewis
Rating:
5.0
friendly helpful staff made this an excellent rental experience!
Alan Schaeffer
Rating:
5.0
The site phone system is not good. I called and the person that answered could not hear me. I called another time and it went to voicemail within 3 rings.
michael keller
Rating:
5.0
Customer did not leave a comment.
Jeffrey Rupp
Rating:
5.0
Customer did not leave a comment.
Joy Komenski
Rating:
4.0
motorcycle trailer required a 2 inch ball and my car had a 1 7/8 inch. I offered my 2 inch and uhaul could have swapped them but did not. Result was a clunky ride with unnecessary looseness. This was somewhat mitigated by putting weight in trailer but still there was looseness.
Confusing explanation of charges. The invoice said it would be $16 but at the bottom it said $60. Hard for the customer to understand the extra charge was for a cash payment. I used a card and this $60 amount shouldn't have appeared at all.
Emergency contact numbers are not available for all customers and this was personally invasive
Peter Hutchings
Rating:
1.0
Waiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.
ROBERT TAYLOR
|
Overall Experience
Rating:
3.0
Many broken items upon arrival. I am very disappointed
Sue Chapman
Rating:
5.0
Customer did not leave a comment.
George Yeadon
Rating:
4.0
wipe the dog hair off the dash
Ronald Rabideau
Rating:
5.0
Customer did not leave a comment.
Markisha Paulk
Rating:
4.0
Customer did not leave a comment.
Brian Shannon
Rating:
5.0
Honestly, it's hard to think about what can be improved. Business is running smoothly, and front-end stuff is quick and customer focused. Equipment is in good shape, and there are plenty of different options to choose from.
Volodymyr Vanzyak
Rating:
5.0
Customer did not leave a comment.
zach henderson
Rating:
5.0
Customer did not leave a comment.
Eric Goodson
Rating:
5.0
Our rental experience at this location was wonderful. The staff were very helpful and kind. We got a bunch of snow that night and they had the truck all cleared off and ready for us when we arrived. This was the best pick-up and drop-off experience I have had and I will definitely use this location again in the future.
Chelsea Weibel
Rating:
4.0
Customer did not leave a comment.
Emma Cuffney
Rating:
5.0
Customer did not leave a comment.
Paul Lobban
Rating:
5.0
Customer did not leave a comment.
Andrew Giller
Rating:
2.0
Tires needed replacing, lacked traction. I was told truck was full of gas, but I only drove 24 miles and yet had to put 4 gallons gas in to return it to full. Feel I was overcharged due to this.
Peggy Jaynes
Rating:
5.0
Customer did not leave a comment.
Joy Komenski
Rating:
5.0
we utilize Uhaul locations throughout the country for short term vehicle and trailer rentals, this location is by far the most professional and friendliest location we have dealt with
gerald dietz
Rating:
5.0
Customer did not leave a comment.
Timothy Cullen
Rating:
1.0
Dont rent that hunk of crap to anyone
Cody Coston
Rating:
5.0
Chuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you
James Brayer
|
First Impressions
Rating:
5.0
The Victor NY store is great. Lots of well maintained equipment, friendly and competent people, and great hours.
Jack Paulson
Rating:
5.0
Customer did not leave a comment.
Kevin Morton
Rating:
4.0
Nobody told us the blankets needed to be folder or there'd be a charge
Edward Knauf
Rating:
4.0
Customer did not leave a comment.
harold kramer
Rating:
5.0
Customer did not leave a comment.
Thomas Bell
Rating:
5.0
Customer did not leave a comment.
Jim Palmatier
Rating:
1.0
Rude staff. Such. Rude. Staff. Won't be back due to that
SAMANTHA DALEY
|
Overall Experience
Rating:
1.0
Truck they were going to give me originally had a quarter tank of gas, and I was told I would have to fill the tank before return or get charged for a tank fill. I objected and was given a different truck with a full tank, but this truck was old, troublingly noisy, and the rear latch was difficult to operate and would not latch at all for the trip back to U Haul.
I had to wait for report to Roadside service before they determined that it was a low crime area and I would not be charged if the dolly was stolen. I hope it was not stolen, and I hope I was not charged but I have no information..
I have not received any receipt for the completed transaction by email, so I don't know if I was charged $20 when I returned it but could not verify my location because my phone would not allow settings change to allow location ID.
Re the tank fill issue, I used only about 1/8 of a tank for my trip, so charging me for a tank fill would have been theft from me. There was also a piece of cardboard in the front seat and a soda can rolling around behind the seat where I couldn't even reach it, when I got the truck that should have been removed before giving it to me. I hope I was not charged for cleaning the truck.
I'm very unhappy with all this sloppiness and disregard of the customer.
diane wyant
Rating:
5.0
Customer did not leave a comment.
Ronald Kimball
Rating:
5.0
Customer did not leave a comment.
Doug Kennard
Rating:
5.0
Customer did not leave a comment.
Louis Pizzoli
Rating:
5.0
Customer did not leave a comment.
Missy Betz
Rating:
5.0
Customer did not leave a comment.
Gary Parker
Rating:
5.0
Customer did not leave a comment.
eunice eble
Rating:
5.0
Customer did not leave a comment.
kelly dumont
Rating:
5.0
Customer did not leave a comment.
Rocco Bambai
Rating:
5.0
Customer did not leave a comment.
Robert Kaier
Rating:
5.0
Customer did not leave a comment.
JOHN VANBORTEL
Rating:
5.0
all good
Christopher Hart
Rating:
4.0
Customer did not leave a comment.
Anthony Carselli
Rating:
5.0
Customer did not leave a comment.
James Hecker
Rating:
3.0
Truck was not actually full of gas’s. Gas gauge was not accurate. I added more gas than I used in order to get it back to full in order to avoid the high costs you charge for gas. I used the truck for 12 miles but had put more than 3 gallons in to make it full, . It is disappointing that I had to pay for a lot more gas than I used.
When I mentioned this at drop off, I was condescending told that I was just paying it forward.
Amanda Zimmer
Rating:
5.0
All good
Eliot Roth
Rating:
4.0
Customer did not leave a comment.
david cosner
Rating:
5.0
Customer did not leave a comment.
Stephanie Misik
Rating:
5.0
Customer did not leave a comment.
Soroush Taheri aval
Rating:
5.0
Customer did not leave a comment.
Matthew Krais
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denish Patel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Svetlana Khomutova
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Shafer
|
Overall Experience
Rating:
5.0
I was very pleased with the storage facility and the entire staff. Everyone was very helpful and
always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member.
Thank you.
David Mancini
|
Overall Experience
Rating:
5.0
No air conditioning in warehouse extremely hot
Timothy Youles
|
Overall Experience
Rating:
5.0
We moved to the facility 22 years ago. It’s been great ever since.
JASON CHILDERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erik Nixon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert McJury
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Yarmel
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Benjamin Hemry
|
Overall Experience
Rating:
5.0
Derrick was extremely helpful and nice!
RYAN KNAPP
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Vazquetelles
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathleen Kirkham
|
Overall Experience
Rating:
5.0
Been working with them for 21 years. Always helpful!
JASON CHILDERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE SCHWARTZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Camilo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUDY RICHTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUDY RICHTER
|
Online Move In
Rating:
5.0
Very friendly staff! Also very helpful.
BROOKE BISHOP
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa Dimartino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaylee Harnen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara Carroll
|
First Impressions
Rating:
5.0
The service was excellent, and the storage unit is perfect for my needs.
I really like being able to drive inside to unload, in case the weather is not
good. It is very easy to get to my storage unit and it is a very secure building. Thank you.
David Mancini
|
First Impressions
Rating:
4.0
Mackenzie at the victor NY location was awesome. Thank you so much.
Stephanie Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary Lamb
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Michelle Antonio
|
Overall Experience
Rating:
3.0
Waiting for help from assistance takes a very long time
HEATHERJEAN HENRY
|
Overall Experience
Rating:
5.0
There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.
Andrew Hunt
|
Overall Experience
Rating:
1.0
I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...
jamoe clopton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexis Pratt
|
First Impressions
Rating:
5.0
The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.
Edward Antkoviak
|
Online Move In
Rating:
4.0
Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !
Robert McJury
|
Online Move In
Rating:
3.0
Excellent customer service
Roynell Valentin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAULE MARTINEZ
|
Overall Experience
Rating:
5.0
Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks
James Barber
|
Overall Experience
Rating:
5.0
This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.
Teresa thunell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
J & J Templar
|
Overall Experience
Rating:
5.0
Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.
Teresa thunell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan Oliphant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Barber
|
First Impressions
Rating:
3.0
No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out
visnja clayton
|
Overall Experience
Rating:
1.0
Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!
Linda Mitchell
|
Overall Experience
Rating:
5.0
Very helpful, clean, and easy move in and out. Thank you!!
Madison Pritchard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Householder
|
Overall Experience
Rating:
5.0
McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.
DAVID LEE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry vogel
|
Overall Experience
Rating:
5.0
We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.
Mark West
|
Overall Experience
Rating:
5.0
Lights in the unit.
Karen Connell
|
Overall Experience
Rating:
5.0
Monty was excellent. Great employee who served out country in the USAF. Excellent hire!
larry vogel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jacqueline vogel
|
Overall Experience
Rating:
5.0
This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.
rebecca martin
|
Overall Experience
Rating:
5.0
wonderful place and amazing staff!
Sarah Evens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Thompson
|
Overall Experience
Rating:
5.0
Great service.
Karen Connell
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
rita thomas
|
First Impressions
Rating:
3.0
Checking in was difficult. Didn’t have my reservation as I booked it.
Jody Lombard
|
Overall Experience
Rating:
5.0
Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof.
We had several people helping us move. They all said it was great.
Larry Newman
|
Overall Experience
Rating:
5.0
Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!
anthony frye
|
Overall Experience
Rating:
5.0
Very professional. Would use this facility again, very impressed!
susan zamzow
|
Overall Experience
Rating:
4.0
The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.
Scott Bradley
|
First Impressions
Rating:
5.0
This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!
Roy Pallo
|
First Impressions
Rating:
5.0
Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st
Elaine Van Atta
|
First Impressions
Rating:
5.0
Great crew, all were friendly and worked hard to complete their tasks.
Doug Albert
|
Overall Experience
Rating:
2.0
Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.
Rachel Harnish
|
Overall Experience
Rating:
1.0
I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.
Robyn Ervin
|
Reservation
Rating:
4.0
Great experience overall.
Carrie Kroll
|
Overall Experience
Rating:
5.0
The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!
Laura Mark
|
Overall Experience
Rating:
5.0
very friendly and helpful
Ted Keyser
|
Overall Experience
Rating:
3.0
Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.
Elba Vazquez Morales
|
Overall Experience
Rating:
5.0
Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I’m sure there is a reason but this is for corporate.