Customer Reviews for U-Haul Moving & Storage of Victor

Rating:

4.0

Truck was very noisy. Couldn’t even carry on a conversation. Engine noise. Truck needed a mechanic. Planning a move to Florida and was going to rent a U-haul. Considering “Plan B” now since I wouldn’t trust U-haul to give me a reliable vehicle

Rating:

5.0

Everything was good

Rating:

5.0

Service was great.

Rating:

5.0

Friendly staff. Efficient. Really easy to rent

Rating:

2.0

Didn't tell me he had charged me for, or even about insurance, until I was almost out the door.

Rating:

1.0

I had to wait on the phone for 2 hours while at the location for customer service as the associates in the store were unable to assist . Terrible business practice all for an after hour fee that I shouldn’t have been charged to begin with. it’s a shame honestly.

Rating:

5.0

Good people, promt and friendly service. Thank you o the victor uhaul team!

Rating:

3.0

Van was dirty on the inside. Woman checking us in very nice, but sat for 15 mins waiting to return vehicle. No came to help, so I did the after hours return online. My bf even went into store to get help, but was dismissed. Won’t be returning to this location or recommending to others.

Rating:

5.0

Associate did a great job taking care of me. Thanks.

Rating:

5.0

Truck had a headlight out but didnt realize till it was nighttime

Rating:

5.0

Service was great and very helpful

Rating:

3.0

The after hours check out process when returning equipment was tedious and frustrating - a pain in neck. Please simplify that process.

Rating:

3.0

My only problem was I wanted a furniture dolly but they didn’t have enough for a one way trip. Although I didn’t reserve one either.

Rating:

4.0

I felt I returned the vehicle with the same amount of gas as when I picked it up but was charged for 2 gallons😩

Rating:

5.0

Positive experience in every aspect. Excellent service with a great attitude. 👍

Rating:

5.0

Only comment I have for you is.... I used to be the Sr. Manager of the Memphis Market. I wanted to pick up my trailer at the dealer right down the road however he wouldn't return my call. Storage in Palmyra Ny.

Rating:

4.0

My reservation to pick up at a closer location to my home was changed in the week before pick up. It was far less convenient (eg. had to drive there vs getting a ride) If I originally had chosen the Victor location I wouldn't have done the 24/7 online because Victor has employees there 7 days. The location change added miles to the reservation that might have changed what rental agreement I chose and the number of miles increased by close to 50 miles. The Victor location was friendly and all employees I had contact with were helpful and kind. I certainly will be more cautious choosing U-Haul in the future knowing they can change pick up locations with little notice. The vehicle itself was pristine. It had to be brand new and it got great gas mileage. Pleased with the vehicle less so with the company.

Rating:

4.0

Make sure ALL lights are in working order.

Rating:

5.0

Very organized and friendly staff

Rating:

5.0

Excellent experience. Will use again.

Rating:

2.0

The brakes for that truck was very bad.. They hardly worked and It scared the usage. I informed the person at the location all he said was ok we’ll take a look at it.. This was not what I expected..

Rating:

5.0

Thanks

Rating:

5.0

None

Rating:

5.0

Mackenzie took good care of us, we were in and out in just. Few minutes

Rating:

5.0

Victor was great. I had to change my reservation four times, however, before I was able to get my truck due to issues with the app and availability of trucks. This was a nightmare. Uhaul should notify you if the location will be closed at the pick up time and/or there are issues with the original location.

Rating:

5.0

I love U-Haul. Don’t change anything. Bring the U-Haul merch to the store, not just online.

Rating:

3.0

Trailer seemed ok however when I arrived to my destination I realized the trailer had leaked. Fortunately only a few items were exposed and I only lost a few pictures to water damage.

Rating:

5.0

The check-out was a little clumsy. The representative had trouble with the computer program - it kicked out my application right before the last step and we needed to re-do.

Rating:

4.0

Everything went very well.

Rating:

5.0

I dropped off the rental after hours so there was no person to person contact. Easy drop off process.

Rating:

4.0

Service provider was professional, friendly and prompt. Check engine light was on original truck and a different one had to be substituted. Despite that issue, I've never had this type of issue at this location before and would consider it a one off. That said, this was a controllable issue and shouldn't have happened.

Rating:

3.0

I was overcharged on fuel. Manager resolved issue

Rating:

5.0

friendly helpful staff made this an excellent rental experience!

Rating:

5.0

The site phone system is not good. I called and the person that answered could not hear me. I called another time and it went to voicemail within 3 rings.

Rating:

4.0

motorcycle trailer required a 2 inch ball and my car had a 1 7/8 inch. I offered my 2 inch and uhaul could have swapped them but did not. Result was a clunky ride with unnecessary looseness. This was somewhat mitigated by putting weight in trailer but still there was looseness. Confusing explanation of charges. The invoice said it would be $16 but at the bottom it said $60. Hard for the customer to understand the extra charge was for a cash payment. I used a card and this $60 amount shouldn't have appeared at all. Emergency contact numbers are not available for all customers and this was personally invasive

Rating:

1.0

Waiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.

Rating:

3.0

Many broken items upon arrival. I am very disappointed

Rating:

4.0

wipe the dog hair off the dash

Rating:

5.0

Honestly, it's hard to think about what can be improved. Business is running smoothly, and front-end stuff is quick and customer focused. Equipment is in good shape, and there are plenty of different options to choose from.

Rating:

5.0

Our rental experience at this location was wonderful. The staff were very helpful and kind. We got a bunch of snow that night and they had the truck all cleared off and ready for us when we arrived. This was the best pick-up and drop-off experience I have had and I will definitely use this location again in the future.

Rating:

2.0

Tires needed replacing, lacked traction. I was told truck was full of gas, but I only drove 24 miles and yet had to put 4 gallons gas in to return it to full. Feel I was overcharged due to this.

Rating:

5.0

we utilize Uhaul locations throughout the country for short term vehicle and trailer rentals, this location is by far the most professional and friendliest location we have dealt with

Rating:

1.0

Dont rent that hunk of crap to anyone

Rating:

5.0

Chuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you

Rating:

5.0

The Victor NY store is great. Lots of well maintained equipment, friendly and competent people, and great hours.

Rating:

4.0

Nobody told us the blankets needed to be folder or there'd be a charge

Rating:

1.0

Rude staff. Such. Rude. Staff. Won't be back due to that

Rating:

5.0

I was very pleased with the storage facility and the entire staff. Everyone was very helpful and always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member. Thank you.

Rating:

5.0

No air conditioning in warehouse extremely hot

Rating:

5.0

We moved to the facility 22 years ago. It’s been great ever since.

Rating:

5.0

Derrick was extremely helpful and nice!

Rating:

5.0

Been working with them for 21 years. Always helpful!

Rating:

5.0

Very friendly staff! Also very helpful.

Rating:

5.0

The service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Thank you.

Rating:

4.0

Mackenzie at the victor NY location was awesome. Thank you so much.

Rating:

3.0

Waiting for help from assistance takes a very long time

Rating:

5.0

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Rating:

1.0

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

Rating:

5.0

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Rating:

4.0

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Rating:

3.0

Excellent customer service

Rating:

5.0

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

Rating:

5.0

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Rating:

5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Rating:

3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

Rating:

1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Rating:

5.0

Very helpful, clean, and easy move in and out. Thank you!!

Rating:

5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

Rating:

5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Rating:

5.0

Lights in the unit.

Rating:

5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

Rating:

5.0

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

Rating:

5.0

wonderful place and amazing staff!

Rating:

5.0

Great service.

Rating:

3.0

Checking in was difficult. Didn’t have my reservation as I booked it.

Rating:

5.0

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Rating:

5.0

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

Rating:

5.0

Very professional. Would use this facility again, very impressed!

Rating:

4.0

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Rating:

5.0

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Rating:

5.0

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Rating:

5.0

Great crew, all were friendly and worked hard to complete their tasks.

Rating:

2.0

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rating:

1.0

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Rating:

4.0

Great experience overall.

Rating:

5.0

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Rating:

5.0

very friendly and helpful

Rating:

3.0

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.