Customer Reviews for U-Haul Moving & Storage of Victor

8,019 reviews

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Geiser 
Rating:
5.0

Associate did a great job taking care of me. Thanks.

keith osinkski 
Rating:
5.0

Customer did not leave a comment.

Noel Rupprecht Joan Feerick 
Rating:
5.0

Truck had a headlight out but didnt realize till it was nighttime

Travis Caton 
Rating:
5.0

Customer did not leave a comment.

Christopher Niles 
Rating:
5.0

Customer did not leave a comment.

Brian Beha 
Rating:
5.0

Service was great and very helpful

Matthew Macauley 
Rating:
5.0

Customer did not leave a comment.

John B Doebrich 
Rating:
5.0

Customer did not leave a comment.

David Ayers 
Rating:
3.0

The after hours check out process when returning equipment was tedious and frustrating - a pain in neck. Please simplify that process.

Betsey Crimmins 
Rating:
3.0

My only problem was I wanted a furniture dolly but they didn’t have enough for a one way trip. Although I didn’t reserve one either.

John Stein 
Rating:
3.0

Customer did not leave a comment.

Michael Baker 
Rating:
5.0

Customer did not leave a comment.

Thomas Schneider 
Rating:
5.0

Customer did not leave a comment.

Emily Foley 
Rating:
4.0

Customer did not leave a comment.

David Delmarle 
Rating:
4.0

I felt I returned the vehicle with the same amount of gas as when I picked it up but was charged for 2 gallons😩

James Schuppert 
Rating:
5.0

Positive experience in every aspect. Excellent service with a great attitude. 👍

brian donovan 
Rating:
5.0

Customer did not leave a comment.

Thomas Dewitt 
Rating:
5.0

Customer did not leave a comment.

Thomas Dewitt 
Rating:
5.0

Customer did not leave a comment.

KYLE BRADY 
Rating:
5.0

Only comment I have for you is.... I used to be the Sr. Manager of the Memphis Market. I wanted to pick up my trailer at the dealer right down the road however he wouldn't return my call. Storage in Palmyra Ny.

Terry Huling 
Rating:
4.0

My reservation to pick up at a closer location to my home was changed in the week before pick up. It was far less convenient (eg. had to drive there vs getting a ride) If I originally had chosen the Victor location I wouldn't have done the 24/7 online because Victor has employees there 7 days. The location change added miles to the reservation that might have changed what rental agreement I chose and the number of miles increased by close to 50 miles. The Victor location was friendly and all employees I had contact with were helpful and kind. I certainly will be more cautious choosing U-Haul in the future knowing they can change pick up locations with little notice. The vehicle itself was pristine. It had to be brand new and it got great gas mileage. Pleased with the vehicle less so with the company.

Ann L Walker 
Rating:
4.0

Make sure ALL lights are in working order.

Blair Pierce 
Rating:
5.0

Very organized and friendly staff

Sarah Small 
Rating:
5.0

Customer did not leave a comment.

Joshua Yost 
Rating:
5.0

Excellent experience. Will use again.

John Musser 
Rating:
5.0

Customer did not leave a comment.

david kopp 
Rating:
2.0

The brakes for that truck was very bad.. They hardly worked and It scared the usage. I informed the person at the location all he said was ok we’ll take a look at it.. This was not what I expected..

Krishna Teja Kuppachari 
Rating:
5.0

Customer did not leave a comment.

Melissa Buisch 
Rating:
5.0

Customer did not leave a comment.

William Novak 
Rating:
5.0

Customer did not leave a comment.

brian allen 
Rating:
5.0

Thanks

Christine Troiano 
Rating:
5.0

None

Julian Blandon 
Rating:
5.0

Mackenzie took good care of us, we were in and out in just. Few minutes

Steve Lazeroff 
Rating:
5.0

Customer did not leave a comment.

SHALOM SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Joseph Vu 
Rating:
5.0

Customer did not leave a comment.

Carol Fisher 
Rating:
5.0

Customer did not leave a comment.

Thomas Dewitt 
Rating:
5.0

Victor was great. I had to change my reservation four times, however, before I was able to get my truck due to issues with the app and availability of trucks. This was a nightmare. Uhaul should notify you if the location will be closed at the pick up time and/or there are issues with the original location.

Cassandra Rabe 
Rating:
5.0

Customer did not leave a comment.

Brian Beha 
Rating:
5.0

I love U-Haul. Don’t change anything. Bring the U-Haul merch to the store, not just online.

Evan West 
Rating:
3.0

Trailer seemed ok however when I arrived to my destination I realized the trailer had leaked. Fortunately only a few items were exposed and I only lost a few pictures to water damage.

Kim Tennity 
Rating:
5.0

Customer did not leave a comment.

Steven Masters 
Rating:
4.0

Customer did not leave a comment.

John McLachlan 
Rating:
5.0

Customer did not leave a comment.

Garry Falor 
Rating:
5.0

The check-out was a little clumsy. The representative had trouble with the computer program - it kicked out my application right before the last step and we needed to re-do.

Laura Abplanalp 
Rating:
4.0

Everything went very well.

William Murray 
Rating:
4.0

Customer did not leave a comment.

Patrick Connor 
Rating:
5.0

I dropped off the rental after hours so there was no person to person contact. Easy drop off process.

Keri Marie Cordero 
Rating:
4.0

Service provider was professional, friendly and prompt. Check engine light was on original truck and a different one had to be substituted. Despite that issue, I've never had this type of issue at this location before and would consider it a one off. That said, this was a controllable issue and shouldn't have happened.

Mary Larish 
Rating:
3.0

I was overcharged on fuel. Manager resolved issue

James Pecora 
Rating:
4.0

Customer did not leave a comment.

daniel sanchez 
Rating:
5.0

Customer did not leave a comment.

deshawn lewis 
Rating:
5.0

friendly helpful staff made this an excellent rental experience!

Alan Schaeffer 
Rating:
5.0

The site phone system is not good. I called and the person that answered could not hear me. I called another time and it went to voicemail within 3 rings.

michael keller 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rupp 
Rating:
5.0

Customer did not leave a comment.

Joy Komenski 
Rating:
4.0

motorcycle trailer required a 2 inch ball and my car had a 1 7/8 inch. I offered my 2 inch and uhaul could have swapped them but did not. Result was a clunky ride with unnecessary looseness. This was somewhat mitigated by putting weight in trailer but still there was looseness. Confusing explanation of charges. The invoice said it would be $16 but at the bottom it said $60. Hard for the customer to understand the extra charge was for a cash payment. I used a card and this $60 amount shouldn't have appeared at all. Emergency contact numbers are not available for all customers and this was personally invasive

Peter Hutchings 
Rating:
1.0

Waiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.

ROBERT TAYLOR  |  Overall Experience 
Rating:
3.0

Many broken items upon arrival. I am very disappointed

Sue Chapman 
Rating:
5.0

Customer did not leave a comment.

George Yeadon 
Rating:
4.0

wipe the dog hair off the dash

Ronald Rabideau 
Rating:
5.0

Customer did not leave a comment.

Markisha Paulk 
Rating:
4.0

Customer did not leave a comment.

Brian Shannon 
Rating:
5.0

Honestly, it's hard to think about what can be improved. Business is running smoothly, and front-end stuff is quick and customer focused. Equipment is in good shape, and there are plenty of different options to choose from.

Volodymyr Vanzyak 
Rating:
5.0

Customer did not leave a comment.

zach henderson 
Rating:
5.0

Customer did not leave a comment.

Eric Goodson 
Rating:
5.0

Our rental experience at this location was wonderful. The staff were very helpful and kind. We got a bunch of snow that night and they had the truck all cleared off and ready for us when we arrived. This was the best pick-up and drop-off experience I have had and I will definitely use this location again in the future.

Chelsea Weibel 
Rating:
4.0

Customer did not leave a comment.

Emma Cuffney 
Rating:
5.0

Customer did not leave a comment.

Paul Lobban 
Rating:
5.0

Customer did not leave a comment.

Andrew Giller 
Rating:
2.0

Tires needed replacing, lacked traction. I was told truck was full of gas, but I only drove 24 miles and yet had to put 4 gallons gas in to return it to full. Feel I was overcharged due to this.

Peggy Jaynes 
Rating:
5.0

Customer did not leave a comment.

Joy Komenski 
Rating:
5.0

we utilize Uhaul locations throughout the country for short term vehicle and trailer rentals, this location is by far the most professional and friendliest location we have dealt with

gerald dietz 
Rating:
5.0

Customer did not leave a comment.

Timothy Cullen 
Rating:
1.0

Dont rent that hunk of crap to anyone

Cody Coston 
Rating:
5.0

Chuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you

James Brayer  |  First Impressions 
Rating:
5.0

The Victor NY store is great. Lots of well maintained equipment, friendly and competent people, and great hours.

Jack Paulson 
Rating:
5.0

Customer did not leave a comment.

Kevin Morton 
Rating:
4.0

Nobody told us the blankets needed to be folder or there'd be a charge

Edward Knauf 
Rating:
4.0

Customer did not leave a comment.

harold kramer 
Rating:
5.0

Customer did not leave a comment.

Thomas Bell 
Rating:
5.0

Customer did not leave a comment.

Jim Palmatier 
Rating:
1.0

Rude staff. Such. Rude. Staff. Won't be back due to that

SAMANTHA DALEY  |  Overall Experience 
Rating:
1.0

Truck they were going to give me originally had a quarter tank of gas, and I was told I would have to fill the tank before return or get charged for a tank fill. I objected and was given a different truck with a full tank, but this truck was old, troublingly noisy, and the rear latch was difficult to operate and would not latch at all for the trip back to U Haul. I had to wait for report to Roadside service before they determined that it was a low crime area and I would not be charged if the dolly was stolen. I hope it was not stolen, and I hope I was not charged but I have no information.. I have not received any receipt for the completed transaction by email, so I don't know if I was charged $20 when I returned it but could not verify my location because my phone would not allow settings change to allow location ID. Re the tank fill issue, I used only about 1/8 of a tank for my trip, so charging me for a tank fill would have been theft from me. There was also a piece of cardboard in the front seat and a soda can rolling around behind the seat where I couldn't even reach it, when I got the truck that should have been removed before giving it to me. I hope I was not charged for cleaning the truck. I'm very unhappy with all this sloppiness and disregard of the customer.

diane wyant 
Rating:
5.0

Customer did not leave a comment.

Ronald Kimball 
Rating:
5.0

Customer did not leave a comment.

Doug Kennard 
Rating:
5.0

Customer did not leave a comment.

Louis Pizzoli 
Rating:
5.0

Customer did not leave a comment.

Missy Betz 
Rating:
5.0

Customer did not leave a comment.

Gary Parker 
Rating:
5.0

Customer did not leave a comment.

eunice eble 
Rating:
5.0

Customer did not leave a comment.

kelly dumont 
Rating:
5.0

Customer did not leave a comment.

Rocco Bambai 
Rating:
5.0

Customer did not leave a comment.

Robert Kaier 
Rating:
5.0

Customer did not leave a comment.

JOHN VANBORTEL 
Rating:
5.0

all good

Christopher Hart 
Rating:
4.0

Customer did not leave a comment.

Anthony Carselli 
Rating:
5.0

Customer did not leave a comment.

James Hecker 
Rating:
3.0

Truck was not actually full of gas’s. Gas gauge was not accurate. I added more gas than I used in order to get it back to full in order to avoid the high costs you charge for gas. I used the truck for 12 miles but had put more than 3 gallons in to make it full, . It is disappointing that I had to pay for a lot more gas than I used. When I mentioned this at drop off, I was condescending told that I was just paying it forward.

Amanda Zimmer 
Rating:
5.0

All good

Eliot Roth 
Rating:
4.0

Customer did not leave a comment.

david cosner 
Rating:
5.0

Customer did not leave a comment.

Stephanie Misik 
Rating:
5.0

Customer did not leave a comment.

Soroush Taheri aval 
Rating:
5.0

Customer did not leave a comment.

Matthew Krais  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denish Patel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Svetlana Khomutova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Shafer  |  Overall Experience 
Rating:
5.0

I was very pleased with the storage facility and the entire staff. Everyone was very helpful and always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member. Thank you.

David Mancini  |  Overall Experience 
Rating:
5.0

No air conditioning in warehouse extremely hot

Timothy Youles  |  Overall Experience 
Rating:
5.0

We moved to the facility 22 years ago. It’s been great ever since.

JASON CHILDERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik Nixon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert McJury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Yarmel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hemry  |  Overall Experience 
Rating:
5.0

Derrick was extremely helpful and nice!

RYAN KNAPP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Vazquetelles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen Kirkham  |  Overall Experience 
Rating:
5.0

Been working with them for 21 years. Always helpful!

JASON CHILDERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE SCHWARTZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Camilo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUDY RICHTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUDY RICHTER  |  Online Move In 
Rating:
5.0

Very friendly staff! Also very helpful.

BROOKE BISHOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Dimartino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylee Harnen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Carroll  |  First Impressions 
Rating:
5.0

The service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Thank you.

David Mancini  |  First Impressions 
Rating:
4.0

Mackenzie at the victor NY location was awesome. Thank you so much.

Stephanie Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Lamb  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michelle Antonio   |  Overall Experience 
Rating:
3.0

Waiting for help from assistance takes a very long time

HEATHERJEAN HENRY  |  Overall Experience 
Rating:
5.0

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Andrew Hunt  |  Overall Experience 
Rating:
1.0

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

jamoe clopton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis Pratt  |  First Impressions 
Rating:
5.0

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward Antkoviak  |  Online Move In 
Rating:
4.0

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert McJury  |  Online Move In 
Rating:
3.0

Excellent customer service

Roynell Valentin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAULE MARTINEZ  |  Overall Experience 
Rating:
5.0

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James Barber  |  Overall Experience 
Rating:
5.0

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa thunell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J & J Templar  |  Overall Experience 
Rating:
5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa thunell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan Oliphant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Barber  |  First Impressions 
Rating:
3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja clayton  |  Overall Experience 
Rating:
1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda Mitchell  |  Overall Experience 
Rating:
5.0

Very helpful, clean, and easy move in and out. Thank you!!

Madison Pritchard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Householder  |  Overall Experience 
Rating:
5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry vogel  |  Overall Experience 
Rating:
5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark West  |  Overall Experience 
Rating:
5.0

Lights in the unit.

Karen Connell  |  Overall Experience 
Rating:
5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry vogel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline vogel  |  Overall Experience 
Rating:
5.0

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca martin  |  Overall Experience 
Rating:
5.0

wonderful place and amazing staff!

Sarah Evens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Thompson  |  Overall Experience 
Rating:
5.0

Great service.

Karen Connell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rita thomas  |  First Impressions 
Rating:
3.0

Checking in was difficult. Didn’t have my reservation as I booked it.

Jody Lombard  |  Overall Experience 
Rating:
5.0

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry Newman  |  Overall Experience 
Rating:
5.0

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony frye  |  Overall Experience 
Rating:
5.0

Very professional. Would use this facility again, very impressed!

susan zamzow  |  Overall Experience 
Rating:
4.0

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott Bradley  |  First Impressions 
Rating:
5.0

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy Pallo  |  First Impressions 
Rating:
5.0

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine Van Atta  |  First Impressions 
Rating:
5.0

Great crew, all were friendly and worked hard to complete their tasks.

Doug Albert  |  Overall Experience 
Rating:
2.0

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel Harnish  |  Overall Experience 
Rating:
1.0

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Robyn Ervin  |  Reservation 
Rating:
4.0

Great experience overall.

Carrie Kroll  |  Overall Experience 
Rating:
5.0

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Laura Mark  |  Overall Experience 
Rating:
5.0

very friendly and helpful

Ted Keyser  |  Overall Experience 
Rating:
3.0

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

Elba Vazquez Morales  |  Overall Experience 
Rating:
5.0

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I’m sure there is a reason but this is for corporate.

TYLER CHATELLE  |  Overall Experience 
No reviews have been submitted for this location.

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