Customer Reviews for U-Haul Moving & Storage of Vestavia

8,318 reviews

1024 Montgomery Hwy   Vestavia Hills, AL 35216
(Us Hwy 31, next door to Red Lobster)

(205) 822-4932

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 822-4932

1024 Montgomery Hwy
Vestavia Hills, AL 35216
(Us Hwy 31, next door to Red Lobster)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Doug R. 
Rating:
5.0

This was the fastest install! My appointment was at 9am and I arrived about 20 minutes early. I was finished and checking out before it even reached my appointment time. The employees I spoke to were all very pleasant as well. 10 out 10 would recommend!

Julie M. 
Rating:
5.0

They was very helpful and friendly.

Shequieta A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
4.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

STUART T. 
Rating:
5.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
4.0

Customer did not leave a comment.

Wilbert B. 
Rating:
5.0

Friendly staff

Jay M. 
Rating:
5.0

Keep up the great work@

John M. 
Rating:
5.0

The staff is excellent. I always use this uhaul. Very accommodating

Pam D. 
Rating:
5.0

Very friendly very helpful. Took a lot less time than I thought it was going to. Thank you very much.

Rachel D. 
Rating:
4.0

Customer did not leave a comment.

LAQUEASHA M. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Appreciated the fast, efficient check out and connection of trailer. I'd recommend a little more detailed instruction on returning after hours and checking out with app. Only a suggestion and not a complaint. Thank you!

Steven B. 
Rating:
4.0

Staff had me in and out.

Shaquora J. 
Rating:
3.0

Don't charge for gas when I filled to level it was when I left. $8.50 but the principle…should be able to check in with associate rather than leaving it and screwing me at the end.

Eric W. 
Rating:
5.0

Nothing

Feicia W. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
1.0

Got charged for gas when I returned the truck with the amount of gas that was agreed upon. Truck had no blinkers as well.

Parker W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

This is a pleasant and friendly environment where the employees were very hard to please the customers. I am very satisfied and can't think of any needed improvements...

Ernest G. 
Rating:
5.0

Great service. Rental pickup and drop off went smoothly.

April T. 
Rating:
5.0

Customer did not leave a comment.

stan T. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
4.0

Customer did not leave a comment.

harold P. 
Rating:
4.0

Customer did not leave a comment.

Donny W. 
Rating:
5.0

Customer did not leave a comment.

Praveen D. 
Rating:
5.0

Customer did not leave a comment.

Tenequia B. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Excellent!

William W. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE!!!

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

EXCELLENT CUSTOMER SEVICE

George G. 
Rating:
5.0

My experience was excellent my agent was helpful and professional. Truly a good employee to have. Thank you

Joel G. 
Rating:
5.0

Great experience overall, the younger gentleman/installer went out of his way to make delivery of my vehicle a pleasant experience!!!! Thank you

Sam C. 
Rating:
4.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Vern B. 
Rating:
5.0

Customer did not leave a comment.

Quan A. 
Rating:
5.0

Customer did not leave a comment.

mariah M. 
Rating:
4.0

Customer did not leave a comment.

Lynda A.  |  Overall Experience 
Rating:
4.0

N/A...the man was very friendly

Lynda A. 
Rating:
4.0

Truck smelled like cigarettes and detergent

Mason M. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Everything was great. Really nice staff. That why I always rent my auto transports from this U-Haul store. Thanks guys see u next time.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Robert David D. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Jay, the agent was great!

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Ramesh S. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
1.0

Customer did not leave a comment.

Cassandra H. 
Rating:
3.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Service was great

David D. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
4.0

The staff was very helpful and answered all of my questions!

Sheri L. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Good customer service and friendly support staff!

VINCENT S. 
Rating:
5.0

very well organized, efficient and accommodating. i was on time and so were they.

brian R. 
Rating:
5.0

Nothing. Everyone was very helpful,courteous and professional

Jackie N. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Osman R. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
2.0

Our customer service rep was the same person and served us coming and going and was very surley both times. Gave the impression she didn't want to be there and we didn't feel appreciated.

Jerry M. 
Rating:
5.0

The folks at the rental location were fantastic. The person that took my rental information and set the pick up time neglected to explain that I If I didn't show up at the pick up time exactly that my rental would be canceled immediately. I frequently rent cars and the pick up time was at least sometime that day. I was not expecting within an hour of the pick up time that my rental would be canceled. So when I explain that I'm getting off at 5 o'clock and that I would make the rental time at 4 o'clock the person on the call should have told me that that would not work.

Lee H. 
Rating:
2.0

Mobile app did not completely work. Had to have representative complete rental. Had to find truck with no assistance. Mobile check out did not work. Had to see representative. Refund due will take 3 days. Initial charge went through immediately.

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Please staff your facility with more employees. This is the second time we have used you. The check in procedure (time) has always been very extended with folks in line ahead and behind us. When your agents leave the desk, often without explanation, the customers grumble and complain. I have witnessed it. I'm glad you are busy, but you should match that with staff. Just last week someone left in disgust and said, we'll try later. Your customer service reps are not rude, but not friendly either, just all business.

David L. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

Alisha G. 
Rating:
5.0

Customer did not leave a comment.

Bryan E. 
Rating:
4.0

Customer did not leave a comment.

AbdelAziz A. 
Rating:
4.0

Get more workers

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Bhumika P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ANGELO D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Nothing!

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Alonzio W. 
Rating:
3.0

In general all was okay. I rented a 4' x 7' Utility Trailer. There was a small dent in the front, but this wasn't a functional issue. It was just cosmetic. However, the stick on reflectors were worn and I think it would be good for safety to keep this in good shape. Also it would have been better if the personnel were a little friendlier.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Akbar B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Carey J. 
Rating:
4.0

The lady at the counter definitely needs some people skills training. She was rude to me and also the customer in front and behind me. Actually, answered a personal call on her cell while she was trying to write me up. Overall good experience but she was not a great employee but got the job done with an attitude!

Judson L. 
Rating:
4.0

Customer did not leave a comment.

Pickett R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Always a great, efficient experience.

Brian P. 
Rating:
5.0

this location is excellent. very efficient rental with no problems at all.

Thomas H. 
Rating:
3.0

Inconsistent customer service. Pickup was great, staff was helpful and courteous. When ai dropped off the girl was short and had poor communication skills. I had to back the trailer into a spot but she didn't provide good directions and at times was rude and treated me like an employee. I was trying to be helpful but it's not my job to park the trailer, I should be able to drop the trailer and leave. I've had

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
5.0

Customer did not leave a comment.

Maryann M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.

mara t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence T.  |  Overall Experience 
Rating:
4.0

Lights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.

myste k.  |  Overall Experience 
Rating:
5.0

Everything was great!!! Thank you!!

jefferey f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelynn B.  |  Overall Experience 
Rating:
1.0

Staff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.

THOMAS V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamilia R.  |  First Impressions 
Rating:
3.0

I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.

Jessica O.  |  Overall Experience 
Rating:
1.0

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Hannah G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Waverly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Waverly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA O.  |  Overall Experience 
Rating:
5.0

Quick & Easy process!

Colyn F.  |  First Impressions 
Rating:
5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Joseph S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Employees were extremely nice and helpful always.

ANTHONY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  First Impressions 
Rating:
1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Nilesha M.  |  First Impressions 
Rating:
5.0

Very friendly staff

Steve S.  |  First Impressions 
Rating:
5.0

courteous service always!!! I love Uhaul

JANINE C.  |  Overall Experience 
Rating:
5.0

No comment all excellent

Andrzej P.  |  Overall Experience 
Rating:
4.0

The facility was clean and easy to use.

Brian G.  |  Overall Experience 
Rating:
5.0

I had a great experience with this facility. The staff is very friendly and has clean facilities

Derek E.  |  Overall Experience 
Rating:
5.0

The staff was especially helpful and accommodating.

Otello A.  |  Overall Experience 
Rating:
5.0

Fantastic staff! Everyone was always so friendly and helpful.

Virgina S.  |  Overall Experience 
Rating:
5.0

The representatives were extremely helpful providing service

Adrienne B.  |  Overall Experience 
Rating:
5.0

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Vicki R.  |  Overall Experience 
Rating:
5.0

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Kyle C.  |  Overall Experience 
Rating:
4.0

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

JONATHAN G.  |  Overall Experience 
Rating:
5.0

Will use again.

ernestine r.  |  Overall Experience 
Rating:
4.0

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Joseph W.  |  Overall Experience 
Rating:
5.0

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Courtney R.  |  First Impressions 
Rating:
1.0

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Glenn A.  |  Overall Experience 
Rating:
1.0

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Wendy S.  |  Overall Experience 
Rating:
3.0

Can be difficult to locate staff for assistance.

MELISA B.  |  Overall Experience 
Rating:
5.0

Thanks

PEDRO T.  |  Overall Experience 
Rating:
5.0

Great place

Amber a.  |  Overall Experience 
Rating:
2.0

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Nico K.  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and kind.

Pam C.  |  Reservation 
Rating:
5.0

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Danica W.  |  Overall Experience 
Rating:
5.0

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

pam c.  |  Reservation 
Rating:
5.0

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Clark J.  |  Overall Experience 
Rating:
5.0

Nice storage.

Constance C.  |  Overall Experience 
Rating:
1.0

Just don’t. You can do better than this place.

James S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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