Nothing
Doug R.Customer Reviews for U-Haul Moving & Storage of Vestavia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the fastest install! My appointment was at 9am and I arrived about 20 minutes early. I was finished and checking out before it even reached my appointment time. The employees I spoke to were all very pleasant as well. 10 out 10 would recommend!
Julie M.They was very helpful and friendly.
Shequieta A. | First ImpressionsFriendly staff
Jay M.Keep up the great work@
John M.The staff is excellent. I always use this uhaul. Very accommodating
Pam D.Very friendly very helpful. Took a lot less time than I thought it was going to. Thank you very much.
Rachel D.Appreciated the fast, efficient check out and connection of trailer. I'd recommend a little more detailed instruction on returning after hours and checking out with app. Only a suggestion and not a complaint. Thank you!
Steven B.Staff had me in and out.
Shaquora J.Don't charge for gas when I filled to level it was when I left. $8.50 but the principle…should be able to check in with associate rather than leaving it and screwing me at the end.
Eric W.Nothing
Feicia W.Got charged for gas when I returned the truck with the amount of gas that was agreed upon. Truck had no blinkers as well.
Parker W.This is a pleasant and friendly environment where the employees were very hard to please the customers. I am very satisfied and can't think of any needed improvements...
Ernest G.Great service. Rental pickup and drop off went smoothly.
April T.Excellent!
William W.EXCELLENT CUSTOMER SERVICE!!!
Jerry H.EXCELLENT CUSTOMER SEVICE
George G.My experience was excellent my agent was helpful and professional. Truly a good employee to have. Thank you
Joel G.Great experience overall, the younger gentleman/installer went out of his way to make delivery of my vehicle a pleasant experience!!!! Thank you
Sam C.N/A...the man was very friendly
Lynda A.Truck smelled like cigarettes and detergent
Mason M.Everything was great. Really nice staff. That why I always rent my auto transports from this U-Haul store. Thanks guys see u next time.
Bill S.Jay, the agent was great!
Frank B.Service was great
David D.The staff was very helpful and answered all of my questions!
Sheri L.Good customer service and friendly support staff!
VINCENT S.very well organized, efficient and accommodating. i was on time and so were they.
brian R.Nothing. Everyone was very helpful,courteous and professional
Jackie N.Our customer service rep was the same person and served us coming and going and was very surley both times. Gave the impression she didn't want to be there and we didn't feel appreciated.
Jerry M.The folks at the rental location were fantastic. The person that took my rental information and set the pick up time neglected to explain that I If I didn't show up at the pick up time exactly that my rental would be canceled immediately. I frequently rent cars and the pick up time was at least sometime that day. I was not expecting within an hour of the pick up time that my rental would be canceled. So when I explain that I'm getting off at 5 o'clock and that I would make the rental time at 4 o'clock the person on the call should have told me that that would not work.
Lee H.Mobile app did not completely work. Had to have representative complete rental. Had to find truck with no assistance. Mobile check out did not work. Had to see representative. Refund due will take 3 days. Initial charge went through immediately.
Jerry J.Please staff your facility with more employees. This is the second time we have used you. The check in procedure (time) has always been very extended with folks in line ahead and behind us. When your agents leave the desk, often without explanation, the customers grumble and complain. I have witnessed it. I'm glad you are busy, but you should match that with staff. Just last week someone left in disgust and said, we'll try later. Your customer service reps are not rude, but not friendly either, just all business.
David L.Get more workers
Anthony S.Nothing!
Christopher T.In general all was okay. I rented a 4' x 7' Utility Trailer. There was a small dent in the front, but this wasn't a functional issue. It was just cosmetic. However, the stick on reflectors were worn and I think it would be good for safety to keep this in good shape. Also it would have been better if the personnel were a little friendlier.
Greg G.The lady at the counter definitely needs some people skills training. She was rude to me and also the customer in front and behind me. Actually, answered a personal call on her cell while she was trying to write me up. Overall good experience but she was not a great employee but got the job done with an attitude!
Judson L.Always a great, efficient experience.
Brian P.this location is excellent. very efficient rental with no problems at all.
Thomas H.Inconsistent customer service. Pickup was great, staff was helpful and courteous. When ai dropped off the girl was short and had poor communication skills. I had to back the trailer into a spot but she didn't provide good directions and at times was rude and treated me like an employee. I was trying to be helpful but it's not my job to park the trailer, I should be able to drop the trailer and leave. I've had
Jeremy R.The staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.
mara t. | Overall ExperienceLights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.
myste k. | Overall ExperienceEverything was great!!! Thank you!!
jefferey f. | Overall ExperienceStaff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.
THOMAS V. | First ImpressionsI would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.
Jessica O. | Overall ExperienceThe Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.
Hannah G. | First ImpressionsQuick & Easy process!
Colyn F. | First ImpressionsGreat staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.
Joseph S. | Overall ExperienceEmployees were extremely nice and helpful always.
ANTHONY W. | Overall ExperienceThe customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Nilesha M. | First ImpressionsVery friendly staff
Steve S. | First Impressionscourteous service always!!! I love Uhaul
JANINE C. | Overall ExperienceNo comment all excellent
Andrzej P. | Overall ExperienceThe facility was clean and easy to use.
Brian G. | Overall ExperienceI had a great experience with this facility. The staff is very friendly and has clean facilities
Derek E. | Overall ExperienceThe staff was especially helpful and accommodating.
Otello A. | Overall ExperienceFantastic staff! Everyone was always so friendly and helpful.
Virgina S. | Overall ExperienceThe representatives were extremely helpful providing service
Adrienne B. | Overall ExperienceI have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Vicki R. | Overall ExperienceThe staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Kyle C. | Overall ExperienceStorage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
JONATHAN G. | Overall ExperienceWill use again.
ernestine r. | Overall ExperienceGreat storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Joseph W. | Overall ExperienceThe restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Courtney R. | First ImpressionsEvery time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Glenn A. | Overall ExperienceRented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Wendy S. | Overall ExperienceCan be difficult to locate staff for assistance.
MELISA B. | Overall ExperienceThanks
PEDRO T. | Overall ExperienceGreat place
Amber a. | Overall ExperienceSomeone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Nico K. | Overall ExperienceEveryone is very helpful and kind.
Pam C. | ReservationI used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
Danica W. | Overall ExperienceThe people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
pam c. | ReservationI have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Clark J. | Overall ExperienceNice storage.
Constance C. | Overall ExperienceJust don’t. You can do better than this place.
James S. | Overall Experience