Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Guys working were professional, friendly, and helpful.
Annette Buckun
Rating:
5.0
Always helpful, cheerful and willing to work with you!!
Great
David Barthold
Rating:
4.0
The UHaul app didn't work for me again. I tried it for pickup and return and both times I couldn't continue with the process. However the gentleman at this branch was really helpful and took care of me.
Lyndell McDonald
Rating:
5.0
The manager/owner was very helpful in assisting with the rental. Very knowledgeable and timely.
Calvin Rowle III
Rating:
5.0
Customer did not leave a comment.
Robert Eiserloh
|
Overall Experience
Rating:
5.0
The manager was a super good dude and the only way to improve on him is probably to work him more hours. Very polite guy
Charles Bracy
Rating:
4.0
The van we rented had not been properly swept out and had a strong odor. But it did the job and all transactions were easy.
Chris Diffey
Rating:
3.0
Also very rude, didn’t hardly say one word or look up from his phone
Chris Robinosn
Rating:
5.0
Customer did not leave a comment.
Robert Whiting
Rating:
5.0
Great
LaTretta Williams
|
First Impressions
Rating:
5.0
The representative was very polite and very professional. Would definitely use again if needed and will recommend to friends.
george martin
Rating:
5.0
Customer did not leave a comment.
Brittney Vance
Rating:
3.0
Customer did not leave a comment.
Ronrico Chambers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRETA TRIMM
|
Overall Experience
Rating:
5.0
Great People
David Barthold
Rating:
5.0
Store employee working on 2/12 & 2/13 was great!
Dylan Sutton
Rating:
5.0
Customer did not leave a comment.
SHARON PERLEY
|
Overall Experience
Rating:
5.0
Thank you!
Cassandra Winterrowd
Rating:
5.0
The original drop-off location was 220 E 117 street. When i arrived, we were told there was no room and needed to drive to another location. That added an hour to my trip in an unfamiliar city and caused many issues for us. This should have been handled about uhaul and not on me to drive.
CARLO DILIBERTO
Rating:
3.0
Customer did not leave a comment.
Pamela davis
Rating:
5.0
The people there are excellent !!!!!
Deryl Cherry
|
First Impressions
Rating:
5.0
Always find staff helpful when I have a concern or question.
RICHARD MERIWETHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ed silver
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert Jones
Rating:
5.0
Customer did not leave a comment.
Brent Workman
Rating:
5.0
Absolutely great. Chris was very helpful
Regan Windham
Rating:
5.0
Customer did not leave a comment.
Cleophus Gaines
Rating:
1.0
Stop renting trucks to people that r the wrong size
Durand Ingram
Rating:
5.0
Customer did not leave a comment.
Crystal Banks
Rating:
5.0
This is not an improvement, I Just wanted to make it known. I do not remember the gentlemen working the afternoon I picked up the U-Haul (Sunday 1/21). But he was INCREDIBLE! I’ve been going through one of the darkest times in life and it’s been a rough year, but he was such a bright light. He deserves a ton of praise.
Laura Benton
Rating:
5.0
Customer did not leave a comment.
Randall Chaffinch
Rating:
5.0
Customer did not leave a comment.
Anita Moore
Rating:
4.0
Advise if you do not have items available when you place order
Jim Benton
Rating:
5.0
Customer did not leave a comment.
Odessa Freeman
Rating:
1.0
Very small location no where to park especially when another rental is in the parking lot.
Richard Sostre
Rating:
2.0
This location smelled bad and the man working seemed put out by having to help us. The U-Haul rental experience was a disaster from start to finish. I will not use your company again, and I will also recommend that others don't. Maybe check reservation notes before asking for a review. I could go on for days about the horrible experience.
amanda carol
Rating:
5.0
Chris went out his way to make my storage rental smooth and painless. I would highly recommend this location to everyone.
JEFFERY GRIER
|
Overall Experience
Rating:
5.0
Have used this location (Vestavia, AL) many times in the last yr. The vehicles are always ready and mainly the guys that work there are always extremely well mannered, helpful and friendly. Would highly recommend to anyone.
NANN RAY
Rating:
5.0
Customer did not leave a comment.
Heriman Naylor
Rating:
3.0
guy working gave me the wrong truck, so when I returned, my mileage showed I had driven over 100k miles. My wife said it smelled like marijuana and that the guy was high. I got the truck w/ barely any fuel, so I had to go get gas before I even went anywhere to make sure I wouldn't run out.
Truck was ok, I guess, and I know Uhaul basically has a monopoly in its industry, so they aren't compelled to do better. It is what it is. If there were a better alternative, I would definitely consider it first.
Chadwick Weaver
Rating:
4.0
Customer did not leave a comment.
David Williams
Rating:
4.0
Customer did not leave a comment.
Sid Lowman
Rating:
5.0
Customer did not leave a comment.
NANN RAY
Rating:
5.0
I reserved 2 dollies and there were none available. Be sure the next customer gets everything they reserved
Ashley Lavender
Rating:
5.0
Customer did not leave a comment.
Benners Vail
Rating:
5.0
Customer did not leave a comment.
GRETA TRIMM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE PATTERSON
Rating:
5.0
Customer did not leave a comment.
Kizzy Moneyham
Rating:
5.0
Nothing. The customer service was excellent.
Judy Lumzy
Rating:
5.0
Excellent
David Barthold
Rating:
5.0
At pick up and drop off the staff was friendly and helpful!! Such a breath of fresh air to have employees attentive.
Suzanne Craft
Rating:
5.0
The service was second to none
Michael Lipari
Rating:
5.0
Customer did not leave a comment.
James Confer
Rating:
3.0
Dude behind the counter was friendly and courteous. The entire place smelled like recent pot smoke. In return to the same location 5 hours later, the store was unlocked and empty. A walkie-talkie was on the counter along with a note saying to hit him on the radio, but nobody responded. The store smelled like pot again. I went outside and encountered another customer who also commented on the weed smell. I left the truck and keys behind the counter and called the 800 number to ensure someone knew I left the truck.
Brian VanFleet
Rating:
5.0
Customer did not leave a comment.
Stanley Smith
Rating:
5.0
The rep working was awesome, but the trailer was dusty with a bit of soil and I had to quickly sweep and mop it so my items wouldn't get dirty.
Alexandra Hackworth
Rating:
5.0
Excellent, professional customer service
fawzia lide
Rating:
5.0
Customer did not leave a comment.
Dennis Guidry
Rating:
5.0
Every one I had contact with was great.
JAMES HOWARD
Rating:
1.0
Upon returning the trailer I rented, I was waived in a general direction with no verbal communication as to what to do at the end of the street, and when pulling up to the location where he was standing I had to ask for directions as to where he wanted the trailer. He waived in a general direction. I got out of my truck and watch him disconnect the trailer and asked him if there was anything else I needed to do. His response was "I ain't handcuffed you." Not a pleasant experience or does it bode well for me renting anything from U-Haul again. This was the second trailer I rented from U-Haul this year, I might add.
CATHERINE SCOTT
Rating:
5.0
Customer did not leave a comment.
RICHARD OLSZEWSKI
Rating:
5.0
Customer did not leave a comment.
Shantavia Burr
Rating:
5.0
Customer did not leave a comment.
Robin Lane
Rating:
5.0
Manager was AWESOME!
Derrick Cain
Rating:
4.0
Just making sure the truck has everything the mover needs like ramps and dolly
Dwight Dillard
Rating:
1.0
I reserved a van but no van was available on day of. Had to use a 15’ truck for 5 items. Frustrating. Was also told I would only be charged the van rate of $19 but was charged the truck rate of $89.
Clark Cameron
Rating:
5.0
Customer did not leave a comment.
christopher johnson
|
Overall Experience
Rating:
5.0
Excellent
Efficient
David Barthold
Rating:
5.0
Customer did not leave a comment.
Christopher Brown
Rating:
5.0
Customer did not leave a comment.
Courtney Cunningham
Rating:
5.0
Customer did not leave a comment.
Timothy Carroll
Rating:
5.0
Excellent service
First class!!
David Barthold
Rating:
5.0
Customer did not leave a comment.
DORIS COLLINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Key
Rating:
5.0
I had to have a cargo van and thus had to drive and additional 80 miles round trip to this location to get one which added about $40 to the bill. Not a big deal for an 800 mile rental. This location is mainly a storage unit with limited vehicles but they had the vehicle I needed, it was clean and waiting for me and the check out took only five minutes. Check in three days later took less than a minute. Vehicle was just what was needed and performed well. Staff was excellent. No complaints.
Stan Malone
Rating:
5.0
Great
David Barthold
Rating:
4.0
Customer did not leave a comment.
LOTTIE MOON
Rating:
5.0
Customer did not leave a comment.
DAVID M SARVER. D. M. D
|
Overall Experience
Rating:
5.0
The manager at this location was very helpful. The equipment was exactly what I ordered and in excellent condition. I will definitely be using this location again.
Dale Lewis
Rating:
5.0
Customer did not leave a comment.
William Dunn
|
Online Move In
Rating:
5.0
The equipment and service were superlative.
Paul M Page
Rating:
5.0
The location was fine & it was easy to get the truck after hours, but none of the equipment I requested was in the truck which our job of moving heavy furniture & appliances a night mare. I was not pleased with that situation at all.
Adrienne Stinson
Rating:
5.0
Customer did not leave a comment.
SAMANTHA CARROLL
Rating:
5.0
Customer did not leave a comment.
Jackie Nesmith
Rating:
5.0
Customer did not leave a comment.
Benjamin Weil
Rating:
3.0
Clean vehicles. I rented two days in a row and received the same van and it smelled
Nikki Hill
Rating:
5.0
The truck was in good order and easy to use. Chris was very helpful.
Paul M Page
Rating:
5.0
I absolutely love using this location. Amazing staff.
Fredsir Farness
Rating:
5.0
Customer did not leave a comment.
Clifford Thomas
Rating:
5.0
Friendly and knowledgeable staff…quiet and clean store front…will definitely use the services again.
Remona Jones
Rating:
5.0
Customer service was excellent
Stewart Wilbanks
Rating:
5.0
Customer did not leave a comment.
Josh Davis
Rating:
5.0
Customer did not leave a comment.
Calvin Rowle III
Rating:
5.0
Customer did not leave a comment.
Tiffany Gipson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elston Dates
|
Online Move In
Rating:
5.0
Customer service was impeccable
Blake HINDS
Rating:
4.0
I don’t recall his name at the moment but he went beyond helpful to get what I needed. It was also a quick process. Returning the truck was also done and didn’t have to wait for receipt.
DORIS COLLINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex Bishop
Rating:
5.0
Customer did not leave a comment.
Percy Storey III
Rating:
5.0
Customer did not leave a comment.
Carl Walker
|
Overall Experience
Rating:
3.0
The Associate that checked us in the vehicle was amazing. But the van Stunk, was not clean and did not have the rubber mat in the back as it should.
jennie gibbs
Rating:
5.0
Customer did not leave a comment.
Gaylon Black
Rating:
5.0
This was the best U-Haul rental service we had ever had. Thanks so much for making me and my wife feel safe. Great Job Chris.
ROSA FISHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Gossard
Rating:
5.0
Everything went well. Easy pick up & drop off. Facility is clean. Equipment was clean and ready. No waiting on either end.
David Wilbur
Rating:
5.0
Customer did not leave a comment.
Hunter Treutel
Rating:
2.0
Customer did not leave a comment.
Juanita Strickland
Rating:
5.0
London and Drew were both very professional and helpful. The truck and storage unit rental process was very efficient and service exceeded my expectations. I appreciate the assistance they both gave during a chaotic move. They were both great and super helpful.
Kimberly Patterson
Rating:
5.0
Customer did not leave a comment.
Gaylia Malone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sparkle Mcghee
Rating:
5.0
Excellent experience! Very friendly and efficient. Will definitely use this location again.
Frank Porter
Rating:
5.0
Customer did not leave a comment.
Aimee Rainey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Kramer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sparkle Mcghee
Rating:
4.0
I was charge +20 miles, the seat belt didnt work, had to drive without it, worst experience, diffenetly not recommended it.
David Suarez
Rating:
5.0
Customer did not leave a comment.
Jason Behrens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VINCE MCleod
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheri Long
|
Overall Experience
Rating:
5.0
Have rented at this particular location before and that's why I came back when I needed storage.
I have always found staff to be friendly, courteous and willing to assist me with information and answers when I had questions.
Richard Meriwether
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHATINA NWOSU
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Euel Screws
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JAQUINTA COLE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerlad Sturm
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe Perez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Levar Cunningham
|
Overall Experience
Rating:
3.0
Not enough moving carts available. That’s my only complaint.
Samuel Flowers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc Novellino
|
Overall Experience
Rating:
5.0
Manager is supper nice and helpful all the time thanks again !!
Shannon Naylor
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RASHID AL-MUNTHAREE
|
First Impressions
Rating:
5.0
Chris and the rest of the team were extremely professional and helpful for all of my storage needs.
The OLC Group INC
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Mack
|
Overall Experience
Rating:
4.0
There was a water leak into the unit.
tracy adams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sheryl Stallings
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Edwards
|
Overall Experience
Rating:
5.0
Everything was great, except your pricing. It is too expensive….
Juanita Taylor
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LAUREN DEWS
|
Overall Experience
Rating:
5.0
From the minute we reserved the storage due to a death in the family… the office staff was super kind and helpful, showing us all available units, etc.
Marty Thomas
|
Overall Experience
Rating:
5.0
Chris was friendly and very accommodating from check in to completion. I selected one unit but upon moving in I realized it wasn’t large enough. Chris was patient the whole time and didn’t hesitate to make sure I found a bigger unit. Thanks!
Stacy Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN WILHELM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vincent Thrasher
|
First Impressions
Rating:
5.0
Everyone who works in the office is incredibly kind and helpful!
There are many times that Chris and Sabrina went above and beyond for me.
Cordette Camino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber Jackson
|
Overall Experience
Rating:
5.0
My only complaint is the rate kept going up and up and up. Three increases from when I signed on is a little ridiculous personally but I get it. Also, why in the world would you require to swipe out of the secure area. Swipe to enter I totally understand and thought that was great but swipe to leave is insane. Just inconvenient to get out of your vehicle to swipe out when it should just raise. Just my opinion.
Thanks!
matthew wildt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kareem Duncan
|
First Impressions
Rating:
5.0
Easy access; felt comfortable.
Michele Sims
|
Overall Experience
Rating:
5.0
Chris Shell did a great job. He gave all the help I needed and answered every question I asked. Great attitude.
Wesley Garrett
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Hester
|
First Impressions
Rating:
5.0
Good experience
Kelvin Tye
|
First Impressions
Rating:
5.0
This U-Haul location made things really great for me. I easily got a truck, inside storage unit, and all the staff were really helpful. Chris was very helpful! 10/10 recommend
SOLOMON NORRED
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaquita Waller
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
TAMMEAKA MASON
|
Overall Experience
Rating:
5.0
Chris, the store mgr. was friendly and extremely helpful.
Douglas Carothers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALANA WHITE
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ronrico Chambers
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melanie HART
|
First Impressions
Rating:
1.0
The gate was not working and the guy was very bullish, nasty, aggressive. He snapped on me and told me if I needed his name he would tell me so if I needed to report him, he had the entry of the gate blocked, instead of helping me, he walked upon my car like ge was going to approach me, he was very angry. It didn't get any better when I went in to close the account, the guy and female was nasty as well
MICHELE COLE
|
Overall Experience
Rating:
5.0
Chris was excellent. If I ever need to rent a storage unit. Again I will call Chris.
FREDERICK TURNER
|
Overall Experience
Rating:
5.0
The two ladies at the desk were very friendly and helpful. Very pleasant experience because of the excellent customer service skills of the two staff members.
TIMOTHY WALKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary Key
|
Overall Experience
Rating:
1.0
Continue billing me, months after I closed out my account.
LEONA MANIGAULT
|
Overall Experience
Rating:
3.0
I discussed move our date with the gentleman in the office by the name of Chris and also an older lady as well it was July 1st when I moved out I told them a month in advance that I was moving out so that was June the 1st and again I moved out July the 1st, you all need to fixs your dates.
Angelia Wilson
|
Overall Experience
Rating:
3.0
The facility, layout and services were all good. However, the storage prices are higher than at other locations. The hallway where my storage unit was located was partially dark because a couple of the hallway lights were out; so, I had to use my cell phone flashlight inside the unit to see and place items. The facility offers two on-site moving carts, but only one was a useful flat cart while the other cart had permanent bars that wrapped around the top of the cart--making it useless since the bars prevented any item stacking. The move-in process took longer because we could only use the one flat cart for unloading.
Masi Knight
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ERIC DELLAPENNA
|
First Impressions
Rating:
2.0
When moving in the staff that was insight was extremely rude, used foul language.. then threatens that I would be trespassing. The manager however, was great
Brennan Wink
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geniene wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACKIE POSEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THOMAS JETKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEONA MANIGAULT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALICIA SHAW
|
First Impressions
Rating:
5.0
This facility was fantastic! Very nice and friendly!!
debbie brown
|
Overall Experience
Rating:
5.0
Sabrina is the manager and does an excellent job! We received exceptional customer service. She is knowledgeable about her business and resolves any issues quickly and professionally.
Everyone in the office is courteous, friendly and very helpful. It is a great environment when you walk in the door. The facility is extremely clean and safe. I recommend Sabrina for Uhaul’s manager of the year! She truly goes up and beyond and out of her way to help all of her customers. Definitely an asset to Uhaul’s brand.
Sincerely,
Tammy Flowers
Mia Moda
|
Overall Experience
Rating:
5.0
Sabrina is an excellent manager at your facility and was very nice in helping me with my storage needs. I would definitely continue to use the vestavia uhaul location in the future.
LADONNA GAINES
|
Overall Experience
Rating:
5.0
Great facility, Sabrina is the best😀
robert eibling
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RAMESH RAO RAGHOTHAMA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wes Carroll
|
Overall Experience
Rating:
5.0
Each person I interacted with was knowledgeable, very courteous, and friendly! A pleasure!!!
Michele Sims
|
First Impressions
Rating:
5.0
Sabrena Deming, the manager at the Vestavia Hills, AL storage facility was extremely professional, as well as very kind and helpful. She was instrumental in me being able to close-out what had been a very long rental of a unit and I appreciate her very much! She followed-up with me on the phone while I was traveling back home to Florida and I don't know what I would have done had it not been for her help. Thank You Sabrena! You're The BEST!!! : ) Joe
Joseph Gaudet
|
Overall Experience
Rating:
5.0
This team was exceptional throughout the two years we utilized the facility. Sabrena was so welcoming and sweet. I’m truly grateful for their kindness and great service. I needed a facility after my mother’s passing. This location was nothing but spectacular. Thank you
alexandra day
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA PETTIGREW
|
Overall Experience
Rating:
5.0
My experiences has been kind and accommodating, even doing the times of covid 2019 - 2020. If I ever need again will definitely consider this location on Mtgy Hwy, Vestavia Hills near interstate. The management (Sabrina) will work with you if any problems.
RUTH DERAMUS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Weber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYNNE WILBANKS
|
Overall Experience
Rating:
4.0
Nice and friendly
Anquinetta McNeil
|
Overall Experience
Rating:
1.0
The manager was nice on the phone. In person, she was very unprofessional. She made me feel like a criminal. I never argued with her, but she wanted to embarrass and degrade me in front of others. She threatened to call the police, even though I didn't do anything but try to move.
She and the janitor was watching me move. The unit area was hot and I had to take my time because I wasn't feeling well. I went through many problems over the last few months and I was sick when I moved out. I had back problems and dehydrated. I was fighting the pain and illness. The manager didn't care. She was screaming at me. I went home upset, crying, embarrassed, sick, and in shock. I will never go to another UHaul again.
Rosalette Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Worley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce Cathey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN ANDREWS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brett Hollett
|
Overall Experience
Rating:
5.0
Sabrina was amazing, friendly and helpful!
miranda atwood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason WOODHAM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan Brewer
|
Overall Experience
Rating:
5.0
Sabrena and Chris were so patient with me. They were very polite and got me taken care of. I will definitely be coming back.
Angelia Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Culp
|
Overall Experience
Rating:
1.0
Terrible. Check the “note on my file.”
Maegan Rushing
|
Online Move In
Rating:
5.0
Sabrena was awesome. Great customer service! She helped me as much as she could with as many options available for my storage needs. So grateful and thankful!
Lilia Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willetta Smith
|
Online Move In
Rating:
5.0
The manager, Sabrina, was outstanding in helping me decide exactly what I needed for my things. The facility was in great condition, and it was totally convenient. All the employees were very capable and friendly. Thanks, Sabrina!!
Linda Cotten
|
Overall Experience
Rating:
5.0
Sabrina and staff were always very helpful!
Nathaniel Bacon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DR. JOHN SCHMITT
|
Overall Experience
Rating:
5.0
What a great experience. Staff was busy with customers but handled it beautifully. Everyone leaves with a smile.
Jennifer Wolfe
|
Overall Experience
Rating:
5.0
I am moving only because my employer told me I had to relocate. I will miss working with Sabrena!
BRIAN WILLIAMS
|
Overall Experience
Rating:
4.0
Once Sabrena become the manager it was GREAT!
Pfizer Christie Storrs Inc
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
elizabeth pitchford
|
Online Move In
Rating:
5.0
Rented storage unit since 2014 - excellent service along with clean facility and well maintained. Owner, Sabrena, was extremely easy to work with and very pleasant and friendly. Excellent experience using this facility.
BEATRICE WILLIAMSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell Nelson
|
First Impressions
Rating:
5.0
Great Service all around !
Resharlon Mitchell
|
First Impressions
Rating:
5.0
Sabrena , you are the best. Thanks for taking your time to show me around on Saturday.
Also, thanks for asking Jerome to return truck, it was a life saver.
See you all soon
Bob Eibling
robert eibling
|
First Impressions
Rating:
5.0
Office hours and access hours should be a couple hours longer, but other than that this was always a wonderful place to do business. We had a storage unit for over 10 years and would return if we needed it again.
CHRISTINE YERBY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Shields
|
Overall Experience
Rating:
5.0
I have been a customer at this location since 2004 and am only moving out because of a change in my job responsibilities. I have had a very good experience keeping work materials here.
Kevin Gush-Pfizer
|
Overall Experience
Rating:
5.0
Staff(Sabrena) was very nice/friendly and helpful, place is very cleaned and maintained well...
Robert Burrell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alan King
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RHONDA DUNN
|
Overall Experience
Rating:
5.0
Loved the owner. Good sense of humor.
Robert Barnett
|
Overall Experience
Rating:
5.0
Location convenient to my apt. Ms. Deming and staff were professional. The free one month rental fit my needs. Thanks.
Teresa Ceravolo
|
Overall Experience
Rating:
5.0
Sabrina is very professional and helpful and the facility is spotless!
Dayna Orr
|
First Impressions
Rating:
5.0
Sabena was professional and friendly. She took me to my locker and answered all questionsl.
Teresa Ceravolo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT MAIOLO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Jones
|
First Impressions
Rating:
5.0
Thank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama
she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.
charles wilson
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Victoria March
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Allgrove
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Meredith
|
Overall Experience
Rating:
5.0
I had various wine storage lockers at the same location for 15 years. Staff has always been professional and accommodated my wine storage needs. I will not hesitate to recommend Uhaul.
JIM NADLER
|
Overall Experience
Rating:
5.0
awesome staff!
carla Brackett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Bone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deeric Culver
|
Overall Experience
Rating:
5.0
She was very nice ask how am doing holding an conversation with me and not just trying to get your money and get you out the door I felt great
Rebecca Looney
|
First Impressions
Rating:
3.0
I would only recommend the vestavia hills location because of the guy that was working there. He was extremely focus on the customer & made my extremely bad experience with uhaul variable. He's the best. The Pelham location ,Jeremiah did seem to care about the customers future business. I will not return because of the way I was treated by him
NOAH AMOS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark Brooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don Miles
|
Overall Experience
Rating:
5.0
Great place with great people. Going to miss it.
ROBIN COLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don Miles
|
First Impressions
Rating:
5.0
Excellent facility and Sabrena is so friendly and helpful!
Jill Boyette
|
Overall Experience
Rating:
5.0
Sabrina always great she’s very professional!
Hector Pena
|
Overall Experience
Rating:
5.0
we have used this location to store daughter dorm contents 3 summers in a row; it has been excellent every time; 1st 2 yrs were best because we had ground floor unit near entrance/exit/ofc & not too far buried in bldg; don't like having to go up elevators & down many halls & turns, but know it depends on what is available; mgr Sabrena Deming is tops
Lucy Landrum
|
Overall Experience
Rating:
5.0
staff was extremely helpful and friendly
Having dollies available near the elevator was fantastic
clay reese
|
Overall Experience
Rating:
5.0
Fantastic staff!!!
They went above and beyond to make the entire process easy.
Highly recommend this location.
You are treated like family.
Thomas Swindle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rich trigger
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BUELL COBB
|
Overall Experience
Rating:
5.0
Dehreon Lewis did an amazing job helping me find the perfect sized storage for my moving needs . He was professional and answered all of my questions.
Emily Parker
|
First Impressions
Rating:
5.0
I thought the facility was in excellent condition. The manager that assisted me with the rental process and then ending the agreement was extremely helpful and very friendly. She made the process very easy and convenient.
Stephen Christie
|
Overall Experience
Rating:
4.0
The only thing that I didn't like is that the price kept going up. It got just too expensive .
GEORGE FRANK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Hudson
|
Overall Experience
Rating:
5.0
Thanks for everything. The service was more than expected.
Felicia Adu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Winkle
|
Overall Experience
Rating:
5.0
Sabrena and her staff are super nice and helpful! She was so accommodating even when there was a mistake on my account. It was corrected on the spot. Can’t beat her fantastic service!
Kathryn Groat
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Service Master
|
Overall Experience
Rating:
5.0
I would like to give a BIG shout out to Darrius Artis at this location. From the 1st day that I moved into the unit, until the last day, he has been a Superstar Represenattive of the U-Haul Company Brand. He assisted my family with every aspeect of our storage and rental needs. Yesterady when we arrived to pick up our truck, we were informed by the CSR on the phone that the keys were not dropped off and thus we had to wait for 2 hrs or see if another location had a similar truck. I saw Darrius in the store and asked for help. We explained the situation and he advised he attempted to reach us the prior day due to a system glich. Since the store was n't open yet and we had Glorified Movers coming in 20 minutes, he immediatley assisted us. We received our truck 15 minutes before the movers arrived.
If you are looking for a good place with great service, go to this location and ask for Darrius, you will not be dissapointed. Thank you Darrius. Stay Safe and keep up the Great Work Sir.
Marcel Fields
|
Overall Experience
Rating:
5.0
Outstanding service from Sabrena. I especially appreciate her safe health practices. Thank you, Sabrena.
LYNNE WILBANKS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen Christie
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERNEST HUGHSTON
|
Overall Experience
Rating:
5.0
staff was very helpful with several questions and explaining options to me. The personnel called me by name when I walked in the second (and third) times. Great customer service
clay reese
|
First Impressions
Rating:
4.0
Great experience ! Thank you so much ... if I have to store my belonging again this Is definitely the UHAUL I’m going to !
KALAH REGIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Caine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barry Burton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy Campbell
|
First Impressions
Rating:
5.0
Wow!!!
james moorer
|
Overall Experience
Rating:
5.0
Mgr. Sabrina was the “Best”! Very knowledgeable, helpful, and personable.
Eric Cates
|
Overall Experience
Rating:
4.0
Considerate and knowledgeable
ROBERT MAIOLO
|
First Impressions
Rating:
5.0
Sabrena and her team made our experience above and beyond expectation. I’ve moved often with work and Sabrena’s team has been the best I’ve experienced in the country! Well done!
Kevin Ramay
|
Overall Experience
Rating:
5.0
The associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delight
alexandra day
|
First Impressions
Rating:
5.0
no comment
JANET CASH
|
Overall Experience
Rating:
5.0
The manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!
John Mount
|
First Impressions
Rating:
5.0
Sabre a was excellent! Very personable, knowledgeable and attentive.
Eric Cates
|
First Impressions
Rating:
5.0
I had a great experience. Sebrena was extremely helpful.
Antionette Epps
|
Overall Experience
Rating:
5.0
In my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!
JAMES HAMMACK
|
Overall Experience
Rating:
5.0
thank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for us
Lucy Landrum
|
Overall Experience
Rating:
4.0
Served all my needs well
CHRISTOPHER POOLE
|
Overall Experience
Rating:
5.0
Sebrena made the process easy and gave me a quick ride to my new space. Thanks so much
Alabama Association Nonprofits
|
First Impressions
Rating:
5.0
Sabrina is the best CSR ever!
Marly Harbin
|
First Impressions
Rating:
5.0
The only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.
Catherine Treubig
|
Overall Experience
Rating:
5.0
Good experience. Helpful staff.
Mary Miller
|
Overall Experience
Rating:
5.0
Thank you!
CHRISTI GAMBLE
|
Overall Experience
Rating:
1.0
No sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to B
Shery Bostick
|
First Impressions
Rating:
5.0
The young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.
CATHY DONZE
|
First Impressions
Rating:
5.0
Used this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.
PINPOINT INC
|
Overall Experience
Rating:
5.0
Convenient location
Bart Crowe
|
Overall Experience
Rating:
5.0
Staff was super friendly and helpful.
Jerrie Henson
|
Overall Experience
Rating:
5.0
These people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!
Natasha Stallworth
|
First Impressions
Rating:
5.0
I appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!
Bernard Williams
|
First Impressions
Rating:
4.0
Clean facility
Charles Hudson
|
Overall Experience
Rating:
5.0
These folks are amazing1 I had an urgent need and they jumped through hoops to help.
EDWIN BUKER
|
First Impressions
Rating:
5.0
Our experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.
shanda odom
|
Overall Experience
Rating:
5.0
Professional Service during 3 Year Rental, Appreciate Help & Everything
JAMES CUCHENS
|
Overall Experience
Rating:
4.0
.
JAMES ADRIAN
|
Overall Experience
Rating:
5.0
Great experience. Friendly and very helpful
Bobby Ward Fuller
|
Overall Experience
Rating:
5.0
0
Grant Nintzel
|
Overall Experience
Rating:
4.0
N/a
JASON BIGBIE
|
Overall Experience
Rating:
5.0
The manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. Thank you
Ashleigh Knight
|
Overall Experience
Rating:
4.0
J
lois howell
|
Overall Experience
Rating:
5.0
I Love that place. It's convenient, well kept, the staff is great .
KENNETH RUSH
|
Overall Experience
Rating:
5.0
Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.
Bill Kimrey
|
Reservation
Rating:
5.0
the staff made every effort to accommodate
Robert Roden
|
Overall Experience
Rating:
5.0
The manager was very professional and helpful! One of the best UHAUL facilities I have ever dealt with. Top Notch Operation!!!
Rita Turner
|
Overall Experience
Rating:
5.0
Easy check-in, very friendly and helpful staff!
Chase Nagle
|
Reservation
Rating:
4.0
Thank you for your kindness.
JO ANN MCSHAN
|
Overall Experience
Rating:
4.0
Na
Chadwick Weaver
|
Overall Experience
Rating:
5.0
Very helpful staff!
Michael McEachern
|
Overall Experience
Rating:
5.0
Very nice and accommodating
Michael Mceachern
|
Reservation
Rating:
5.0
Really good experience
Great staff
Mia Moda
|
Overall Experience
Rating:
5.0
Thank you. Excellent experience with u haul.
Barbara Young
|
Overall Experience
Rating:
5.0
We had a storage locker here for several years and the service was excellent and the staff was very helpful.
SALLY MAHAN
|
Overall Experience
Rating:
5.0
thank you
Eudalia Landrum
|
Overall Experience
Rating:
5.0
Sabrina was excellent!
Michael Mceachern
|
Overall Experience
Rating:
2.0
The ceiling in my unit is falling in and water had leaked into the unit damaging some of my stored property causing mold and mildew on furniture and boxes. I reported this to management but have not h
GEORGE RUFF JR
|
Overall Experience
Rating:
3.0
The elevator malfunctioned and we got stuck in it several times during our move in. Not a good thing for my husband, who has claustrophobia. Other than that, everything was clean and well maintained
Tanya Ott Fulmore
|
Reservation
Rating:
5.0
Great experience with UHAUL! The staff extra helpful and kind.
JOHN MOUNT
|
Overall Experience
Rating:
5.0
We had a very bad truck rental experience- no manager has ever returned our call.
We are anti Uhaul and will be for some time!!!!
Rick Johnston
|
Overall Experience
Rating:
5.0
Sabrina was a pleasure to work with and very accommodating of my needs. This U-Haul location will always be my go to! Great customer service! Sabrina gets 10 stars from me.
Tonja A. Brooks
Tonja Brooks
|
Overall Experience
Rating:
1.0
Price too high. For what I paid should have 24/7 access to my property. Also Uhaul is too eager with price increases. Many times the gate was inoperable. If you don't like price move out!
DONEL PIERCE
|
Overall Experience
Rating:
5.0
It is interesting that there are 2 Uhaul’s on the same road - less than a mile apart but each offers a completely different experience.
Rick Johnston
|
Overall Experience
Rating:
5.0
Wonderful service!
Deacquelyn Jones
|
Overall Experience
Rating:
5.0
Great experience. Helpful and friendly staff. Just what we needed for our old records storage.
TED STRONG
|
Overall Experience
Rating:
5.0
I'm 72 years old and this was the most physical move, but the help was great
JON WILLIAMS
|
Overall Experience
Rating:
5.0
I really appreciate the professionalism of the staff. They were very polite and understanding with me. I like the way they will work with you to keep your possessions if you are having trouble paying.
Celetha Tarver
|
Overall Experience
Rating:
5.0
The faculty was wonderful and the staff was very accommodating.