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Troy BlackCustomer Reviews for U-Haul Moving & Storage Of Vernal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys are exceptional 😁
AMY WITTThis has been the best storage rental we have ever had. The indoor units are clean, well-lit, convenient, and alarmed. Having a covered area to back in to for loading on those bad-weather days is an added bonus! The staff here in Vernal are also super helpful and friendly.
JOEL PERCIVAL | Overall ExperienceCheck tires on trailers. They are bald and low on air.
Tyrell HendersonThese guys are the best.
Monica Beers | First ImpressionsI did not receive a return receipt
wayne cooperEmployees are very helpful and friendly.
Heidi Riddle | Overall ExperienceExcellent phacility.
BONNIE COLLIER | First ImpressionsOverall, excellent in every way. The only problem we would ran into is the alarm going off on our unit after we deactivated it. The office said they are working on fixing that.
Sam Baker | Overall ExperienceI had no key. The young man was kind and helpful
BONNIE COLLIER | Overall ExperienceStaff is very friendly
Joseph Belge | Online Move InGreat guys to deal with.
terry smalecHonest and awesome hitch professional service n Vernal. Thanks
david schirokuerThe staff at the Vernal location was awesome! We had to move in a hurry and they helped to make that smooth and easy! Thanks guys!
taddeo trabaninoSo very helpful. I was moving and a snowstorm hit when we were on the road. It held us up a day. But We call and I’m just so Thankful to have made it and had people who was nice and kind to me and my family. So very grateful.
Christy Goebel | First ImpressionsAccess hrs are probably great for most.24hr access would be great since I get off work at 2:30am and often wish I could stop on my way home
Calvin Knotts | Overall ExperienceGreat guys in Vernal. So very helpful.
terry smalecThose guys that work there in the morning are so good. I loved how clean and how helpful they were. I would diffently recommend this place. Thank you for everything
doretha roundsSmooth & easy interaction! We Love the storage unit as well !!! ⭐⭐⭐⭐⭐
wendy winterThis place was more then I expected, clean walk way, well lighted, arrows on floor to show you where to go if you got confused in the storage areas. Just overall very nice place to store any of your items. An also it’s climate controlled so nothing is going to get over heated or frees while in storage. Very nice place.
Glenn Werkau | First ImpressionsStaff was very helpful and extremely kind & understanding
CINDY BARTON-COOMBS | Overall ExperienceStaff was exceptional. I really enjoyed my interaction with them.
Paul HickmanGet the glitches worked out so they’re not overcharged. I ordered a $20 truck and the first charge was over $80. I questioned it and there were extra charges I didn’t approve and he said there was an error with the mileage. At first I thought it would be 30 miles, so that would have been $30. I reduced it to 15. Then, for whatever unknown reason, it dropped down to $38.00. It still doesn’t add up with the extra $15. It’s disappointing that Uhaul charges .99 a mile. Rental car companies don’t even do that anymore.
Sheryl SlaneySo clean and convenient! So nice to be able to rent moving equipment from the place you are doing storage. Never was concerned about the well being of my things and very affordable!
Laurel Durbin | Overall ExperienceThis rating is for the locations which were fine, but my overall uhaul experience was not easy or helpful. I was told I would be charged 362 only to be charged 520.
Rebekah GreenI think better explanations and alternative suggestions would be helpful. Went in looking for a car dolly and was told that even though 3 were sitting there unused, they could not be rented because they were "out of town rentals". It seemed weird that they could not be rented for an intown move and then returned to the same Uhaul, they could only be returned to an out of town Uhaul. There were 2 car trailers available for in town moves, but they were not suggested until we asked about them. Want more business? Be a problem solver and be more flexible and logical with what can be rented.
Jonathan FLITTONPaul is the best!
Bart JohnsonBest ever have had some experiences with other U Haul dealers overall best ever Thank You
DAVID DODGEThis was a really nice facility. The staff was extremely helpful and kind.
Sandra Cresse | Overall ExperiencePrices are still way to freeking high.
Daniel StevensThe staff was very knowledgeable. I am disabled and ask lots of questions. They never made me feel like I was a burden or just trying to hurry me to get rid of me.
SHANE ATWOOD | First ImpressionsSkyler was extremely helpful and professional with the few questions I had.
SCOTT FRAY | Overall ExperienceI was blown away at every stage of this interaction. Skyler and Aedan were so professional and helpful. I brought in my Crosstrek to see if they could help install a hitch I had purchased. They offered to do it same day on the spot, made it so easy for me, and within 90 minutes called me to let me know it was ready and done in less time than anticipated. I was impressed on every level and will gladly recommend this business to anyone I can.
JAMES BAILEYVery nice location, and the people who worked there were very nice.
Sandra CresseThe drivers side mirror wouldn’t stay put. It was dangerous. Had to keep rolling the window down and pulling it towards me in order to see behind me. Needs a repair.
Eric YollickCustomer service was excellent. They were quick and courteous. They also made sure I understood the contract and self drop off process.
Nicole UasilaaThey could use a trash can near the water fountain. We could have used it a few times while moving out.
roseanne jarrett | Overall ExperienceSkyler goes above and beyond to help and is very quick to respond through text. He will listen and help. He is very kind and courteous. Best U-Haul I have ever worked with.
NATHAN TANNER | Overall ExperienceThe staff were very helpful, professional and nice.
Phyllis MCDONALDSkyler deserves a raise and so do his employees. They all went above and beyond. I'll definitely recommend u-haul to everyone I know. Thank you all.
BONNIE STOUMBAUGH | Overall ExperienceI love this facility. The employees are so nice and helpful. I have had several employees run outside to help me with the doors. It’s so convenient, clean and climate controlled. I would highly recommend UHaul storage to everyone. It was a great experience. I have rented storage units elsewhere and they didn’t compare with UHaul.
laura schwarz | Overall ExperienceFriendly and helpful staff. Convenient location
jacquiline aughe | Overall ExperienceAmazing service! Will definitely use again!
Mary JaneEverything was good no problems
Cody EwellGreat service and equipment was in good shape, clean, ran well.
ann ForesterVery good service. Staff was very kind and helpful. Thank you.
Eric Rambo | First ImpressionsBoth employees were great in walking me through the process and answering all my questions.
SAMUEL BAKER | First ImpressionsI had missed place my card to get in called them to let them know, had a replacement by the time I got to the storage, Check out was simple no paper work to sign just handed in cards and was done
NANCY CATTOOR CUNDIFF | Overall ExperienceAwsome facility
Angel Gomez | Overall ExperienceThank you Skyler for your help and also another nice man I didn’t get his name. Very nice Crew
Mardi BristolBest storage faculty I’ve seen and I’ve seen a lot around the country. Your friendly staff is a bonus.
DENNIS POPE | Overall ExperienceGreat customer service , the service and expectations were explained clearly. I was very happy with the U Haul truck it was easy to drive and very happy with the storage unit,thank you for your product and service, it made my moving experience better then I expected. Thank you Loretta Hewitt......
LORETTA HEWITT | First ImpressionsGood job! Thank you
BONNIE COLLIER | First ImpressionsSkyler and his crew were outstanding and overall unbelievably fine people!
Randy Carter | Overall ExperienceNothing in my opinion. The 2 guys that helped us were so nice and helpful. They got everything I needed for the day of a rental trailer. Thanks guys!
Stephanie SkidmoreHave more one way trucks to rent out.
Chet hughesThe guy working was amazing and helpful
Allicia Williams | First ImpressionsEmployees were very nice. I'm very frustrated that my unit is so far into the facility. Unloading a big uhaul truck, the having to haul it to the back of the location is very hard. Doors that are open were very limited. There is an outside door right next to my unit, but it can't be used.
Lacey MurrayA/C did not work. Did not get a final receipt.
troy kynastonVery nice customer service, they explained everything and where super helpful!
Chelsea Logan | Online Move InHave a bell to ring when people aren't at the desk
Rubyn KitchenThe staff was very helpful and went above and beyond to help us with adequate storage and truck rental
brent ferguson | Overall ExperienceEveryone was so great to work with! Thank you very much.
Lisa LamoreauxBrad was awesome! I came in right before closing with an emergency needing an auto transporter. We had a couple issues getting it worked out but he was patient and amazing to work with. He never acted like he was being inconvenienced even though I'm sure he was anxious to go home. He saved my bacon. I'll happily recommend and use Uhaul in the future.
Jeff larsonGreat place to store your things. The staff here is amazing and always goes above and beyond for any needs you have!!!
Brandi Joseph | Overall ExperienceTerrible experience. Made a stressful move way more stressful. The system was down and it made our pickup 3 hours late! Gave us broken truck that was spurting fuel everywhere, then asked us to bring it in a day earlier than we scheduled when we weren’t ready. Promised us a discount but we didn’t see it. Didn’t give us a receipt so we couldnt prove they didn’t give us a discount. However, Skylar was friendly and seemed to try his best.
craig barneyDo a complete inspection of your vehicles prior to renting them out. Then have a second person do a complete inspection before renting them out and note any damage on the vehicle prior to renting.
thomas marbinFast always friendly thanks
Paul PerryLove the security
JAMES ANDERTON | First ImpressionsThere is ALWAYS something going wrong with this facility making them untrustworthy. You are feeling “WHAT IS GOING TO HAPPEN NEXT‼️⁉️” Making me think something criminal is coming up or eventually happen.
EURDIS GONZALEs | First ImpressionsSkyler and Cody were a great help and even though they were busy they made sure that my move happened even on short notice ! They were both friendly and helpful! They have no idea how much their effort helped improve my life by making this short notice move actually happen ! Thanks guys , good job.
Brent WhartonThe manager I think his name is Skylar goes above and beyond for his customers
Hal leinweberGreat Service!
rick kephartGreat, helpful staff
susan samaniegoVery great concept! Would definitely use again! Super friendly and helpful staff
Mandy Kearney | Overall ExperienceVery friendly staff. Absolutely a great experience.
Isaiah Roberts | First ImpressionsThey were friendly and helpful.
Lauralee RigbySkyler was super helpful. He made my moving process a lot less stressful. I needed to update my truck size and get some extras and he was able to help me with that. Customer service is superb. I will definitely recommend this uhaul location to anyone.
Haly Frederick | Online Move InWent out of their way to accomadate reservation and locate requested truck. Very friendly and helpful staff. Thank you Vernal U Haul!
billie bellLuv luv this place & the staff are rock stars 😍
AMY WITT | First ImpressionsI appreciate the guy that came to get the trailer after I lost my brakes.
Jacob LordIt was friendly they was polite I recommend inferno U-Haul place to anybody
melvin moore | First ImpressionsCustomer service is awesome.
june corbett | First ImpressionsHeather and crew are very proficient and professional!
Randy Carter | First ImpressionsStaff was very helpful. Knowledgeable walked us through everything and was quick she didn’t waste time at all. Give options and explained everything. Quick and painless. Great job. And once it’s all built and it becomes 24 hours it will be the best place in town
Ryan Petty | First ImpressionsGreat customer service
Lucas White | First ImpressionsAwesome customer service from Hunter, not only with me, I watched him do the same with others. Keep that one around!
june corbett | First ImpressionsVery friendly and nice experience all around
Lois Tomlin | First Impressions