Customer Reviews for U-Haul Moving & Storage Of Vernal

361 reviews

1153 W Hwy 40   Vernal, UT 84078

(435) 789-5555

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(435) 789-5555

1153 W Hwy 40
Vernal, UT 84078

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Troy Black 
Rating:
5.0

Customer did not leave a comment.

richard sheldon 
Rating:
5.0

Customer did not leave a comment.

jeff fialor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Belge 
Rating:
5.0

These guys are exceptional 😁

AMY WITT 
Rating:
5.0

This has been the best storage rental we have ever had. The indoor units are clean, well-lit, convenient, and alarmed. Having a covered area to back in to for loading on those bad-weather days is an added bonus! The staff here in Vernal are also super helpful and friendly.

JOEL PERCIVAL  |  Overall Experience 
Rating:
4.0

Check tires on trailers. They are bald and low on air.

Tyrell Henderson 
Rating:
5.0

These guys are the best.

Monica Beers  |  First Impressions 
Rating:
3.0

I did not receive a return receipt

wayne cooper 
Rating:
5.0

Customer did not leave a comment.

Morgan Palomo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAAC FLITTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Cullen 
Rating:
5.0

Customer did not leave a comment.

Jessica Olson 
Rating:
5.0

Customer did not leave a comment.

Dale Jensen 
Rating:
5.0

Customer did not leave a comment.

Makita Huber  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

devin roundy 
Rating:
4.0

Employees are very helpful and friendly.

Heidi Riddle  |  Overall Experience 
Rating:
5.0

Excellent phacility.

BONNIE COLLIER  |  First Impressions 
Rating:
5.0

Overall, excellent in every way. The only problem we would ran into is the alarm going off on our unit after we deactivated it. The office said they are working on fixing that.

Sam Baker  |  Overall Experience 
Rating:
5.0

I had no key. The young man was kind and helpful

BONNIE COLLIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey washington 
Rating:
5.0

Staff is very friendly

Joseph Belge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heather Peterson 
Rating:
5.0

Customer did not leave a comment.

Stacie Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacie Adams 
Rating:
5.0

Great guys to deal with.

terry smalec 
Rating:
5.0

Honest and awesome hitch professional service n Vernal. Thanks

david schirokuer 
Rating:
5.0

Customer did not leave a comment.

taddeo trabanino  |  Online Move In 
Rating:
5.0

The staff at the Vernal location was awesome! We had to move in a hurry and they helped to make that smooth and easy! Thanks guys!

taddeo trabanino 
Rating:
5.0

Customer did not leave a comment.

tony tercero 
Rating:
5.0

Customer did not leave a comment.

carman ransome  |  First Impressions 
Rating:
5.0

So very helpful. I was moving and a snowstorm hit when we were on the road. It held us up a day. But We call and I’m just so Thankful to have made it and had people who was nice and kind to me and my family. So very grateful.

Christy Goebel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Bowden 
Rating:
5.0

Customer did not leave a comment.

Christopher Rollins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Rollins 
Rating:
5.0

Access hrs are probably great for most.24hr access would be great since I get off work at 2:30am and often wish I could stop on my way home

Calvin Knotts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Hill 
Rating:
4.0

Customer did not leave a comment.

Jerry Kelsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jan fredrickson 
Rating:
5.0

Great guys in Vernal. So very helpful.

terry smalec 
Rating:
5.0

Those guys that work there in the morning are so good. I loved how clean and how helpful they were. I would diffently recommend this place. Thank you for everything

doretha rounds 
Rating:
5.0

Smooth & easy interaction! We Love the storage unit as well !!! ⭐⭐⭐⭐⭐

wendy winter 
Rating:
5.0

This place was more then I expected, clean walk way, well lighted, arrows on floor to show you where to go if you got confused in the storage areas. Just overall very nice place to store any of your items. An also it’s climate controlled so nothing is going to get over heated or frees while in storage. Very nice place.

Glenn Werkau  |  First Impressions 
Rating:
5.0

Staff was very helpful and extremely kind & understanding

CINDY BARTON-COOMBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tad wilkinson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Pena 
Rating:
5.0

Staff was exceptional. I really enjoyed my interaction with them.

Paul Hickman 
Rating:
5.0

Customer did not leave a comment.

ERIC WALL 
Rating:
4.0

Get the glitches worked out so they’re not overcharged. I ordered a $20 truck and the first charge was over $80. I questioned it and there were extra charges I didn’t approve and he said there was an error with the mileage. At first I thought it would be 30 miles, so that would have been $30. I reduced it to 15. Then, for whatever unknown reason, it dropped down to $38.00. It still doesn’t add up with the extra $15. It’s disappointing that Uhaul charges .99 a mile. Rental car companies don’t even do that anymore.

Sheryl Slaney 
Rating:
5.0

So clean and convenient! So nice to be able to rent moving equipment from the place you are doing storage. Never was concerned about the well being of my things and very affordable!

Laurel Durbin  |  Overall Experience 
Rating:
5.0

This rating is for the locations which were fine, but my overall uhaul experience was not easy or helpful. I was told I would be charged 362 only to be charged 520.

Rebekah Green 
Rating:
4.0

I think better explanations and alternative suggestions would be helpful. Went in looking for a car dolly and was told that even though 3 were sitting there unused, they could not be rented because they were "out of town rentals". It seemed weird that they could not be rented for an intown move and then returned to the same Uhaul, they could only be returned to an out of town Uhaul. There were 2 car trailers available for in town moves, but they were not suggested until we asked about them. Want more business? Be a problem solver and be more flexible and logical with what can be rented.

Jonathan FLITTON 
Rating:
5.0

Customer did not leave a comment.

Terry Merrell 
Rating:
5.0

Customer did not leave a comment.

kasey mcniel 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH GARCIA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven Thomas 
Rating:
5.0

Paul is the best!

Bart Johnson 
Rating:
5.0

Best ever have had some experiences with other U Haul dealers overall best ever Thank You

DAVID DODGE 
Rating:
4.0

Customer did not leave a comment.

Kevin Batanian 
Rating:
5.0

This was a really nice facility. The staff was extremely helpful and kind.

Sandra Cresse  |  Overall Experience 
Rating:
5.0

Prices are still way to freeking high.

Daniel Stevens 
Rating:
5.0

Customer did not leave a comment.

LEITA AGUILAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYSON BRUSO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Schafer 
Rating:
5.0

The staff was very knowledgeable. I am disabled and ask lots of questions. They never made me feel like I was a burden or just trying to hurry me to get rid of me.

SHANE ATWOOD  |  First Impressions 
Rating:
5.0

Skyler was extremely helpful and professional with the few questions I had.

SCOTT FRAY  |  Overall Experience 
Rating:
5.0

I was blown away at every stage of this interaction. Skyler and Aedan were so professional and helpful. I brought in my Crosstrek to see if they could help install a hitch I had purchased. They offered to do it same day on the spot, made it so easy for me, and within 90 minutes called me to let me know it was ready and done in less time than anticipated. I was impressed on every level and will gladly recommend this business to anyone I can.

JAMES BAILEY 
Rating:
5.0

Very nice location, and the people who worked there were very nice.

Sandra Cresse 
Rating:
5.0

Customer did not leave a comment.

scott ruppe  |  First Impressions 
Rating:
5.0

The drivers side mirror wouldn’t stay put. It was dangerous. Had to keep rolling the window down and pulling it towards me in order to see behind me. Needs a repair.

Eric Yollick 
Rating:
5.0

Customer service was excellent. They were quick and courteous. They also made sure I understood the contract and self drop off process.

Nicole Uasilaa 
Rating:
5.0

They could use a trash can near the water fountain. We could have used it a few times while moving out.

roseanne jarrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE CESSPOOCH 
Rating:
5.0

Skyler goes above and beyond to help and is very quick to respond through text. He will listen and help. He is very kind and courteous. Best U-Haul I have ever worked with.

NATHAN TANNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashly wallace 
Rating:
5.0

Customer did not leave a comment.

Christian Sobczak  |  First Impressions 
Rating:
5.0

The staff were very helpful, professional and nice.

Phyllis MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Christian Sobczak 
Rating:
5.0

Customer did not leave a comment.

LINDA BRANSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Ramirez  |  Online Move In 
Rating:
5.0

Skyler deserves a raise and so do his employees. They all went above and beyond. I'll definitely recommend u-haul to everyone I know. Thank you all.

BONNIE STOUMBAUGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Beech 
Rating:
5.0

I love this facility. The employees are so nice and helpful. I have had several employees run outside to help me with the doors. It’s so convenient, clean and climate controlled. I would highly recommend UHaul storage to everyone. It was a great experience. I have rented storage units elsewhere and they didn’t compare with UHaul.

laura schwarz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa jones 
Rating:
5.0

Friendly and helpful staff. Convenient location

jacquiline aughe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Clemente 
Rating:
5.0

Amazing service! Will definitely use again!

Mary Jane 
Rating:
5.0

Customer did not leave a comment.

CURTIS PRATER  |  Overall Experience 
Rating:
5.0

Everything was good no problems

Cody Ewell 
Rating:
5.0

Customer did not leave a comment.

alan carter 
Rating:
5.0

Great service and equipment was in good shape, clean, ran well.

ann Forester 
Rating:
5.0

Customer did not leave a comment.

James Lawrence 
Rating:
5.0

Customer did not leave a comment.

Ryan Lawson 
Rating:
5.0

Very good service. Staff was very kind and helpful. Thank you.

Eric Rambo  |  First Impressions 
Rating:
5.0

Both employees were great in walking me through the process and answering all my questions.

SAMUEL BAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Rambo 
Rating:
5.0

I had missed place my card to get in called them to let them know, had a replacement by the time I got to the storage, Check out was simple no paper work to sign just handed in cards and was done

NANCY CATTOOR CUNDIFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Christiansen 
Rating:
5.0

Customer did not leave a comment.

FRANCIS KING 
Rating:
5.0

Customer did not leave a comment.

Jerry Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Santacruz  |  Overall Experience 
Rating:
5.0

Awsome facility

Angel Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Powell 
Rating:
5.0

Customer did not leave a comment.

shantel chrismon 
Rating:
5.0

Customer did not leave a comment.

lauri DiFrancesco 
Rating:
5.0

Thank you Skyler for your help and also another nice man I didn’t get his name. Very nice Crew

Mardi Bristol 
Rating:
5.0

Best storage faculty I’ve seen and I’ve seen a lot around the country. Your friendly staff is a bonus.

DENNIS POPE  |  Overall Experience 
Rating:
5.0

Great customer service , the service and expectations were explained clearly. I was very happy with the U Haul truck it was easy to drive and very happy with the storage unit,thank you for your product and service, it made my moving experience better then I expected. Thank you Loretta Hewitt......

LORETTA HEWITT  |  First Impressions 
Rating:
5.0

Good job! Thank you

BONNIE COLLIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK SIEWERT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Lynch 
Rating:
5.0

Customer did not leave a comment.

casey wilkins 
Rating:
5.0

Skyler and his crew were outstanding and overall unbelievably fine people!

Randy Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Clark 
Rating:
2.0

Customer did not leave a comment.

Leonard DuCharme 
Rating:
5.0

Nothing in my opinion. The 2 guys that helped us were so nice and helpful. They got everything I needed for the day of a rental trailer. Thanks guys!

Stephanie Skidmore 
Rating:
5.0

Customer did not leave a comment.

jOE Blackmon  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

mike davis 
Rating:
4.0

Customer did not leave a comment.

NANCY CATTOOR CUNDIFF  |  First Impressions 
Rating:
5.0

Have more one way trucks to rent out.

Chet hughes 
Rating:
5.0

Customer did not leave a comment.

AMELIA MASCARENAS  |  First Impressions 
Rating:
5.0

The guy working was amazing and helpful

Allicia Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mike Felice  |  Online Move In 
Rating:
3.0

Employees were very nice. I'm very frustrated that my unit is so far into the facility. Unloading a big uhaul truck, the having to haul it to the back of the location is very hard. Doors that are open were very limited. There is an outside door right next to my unit, but it can't be used.

Lacey Murray 
Rating:
5.0

Customer did not leave a comment.

Amanda Lefler 
Rating:
5.0

Customer did not leave a comment.

Samantha Simone  |  Overall Experience 
Rating:
5.0

A/C did not work. Did not get a final receipt.

troy kynaston 
Rating:
5.0

Very nice customer service, they explained everything and where super helpful!

Chelsea Logan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CHERYL GARDNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken Meredith 
Rating:
5.0

Customer did not leave a comment.

clayton anderton 
Rating:
5.0

Have a bell to ring when people aren't at the desk

Rubyn Kitchen 
Rating:
5.0

The staff was very helpful and went above and beyond to help us with adequate storage and truck rental

brent ferguson  |  Overall Experience 
Rating:
5.0

Everyone was so great to work with! Thank you very much.

Lisa Lamoreaux 
Rating:
4.0

Customer did not leave a comment.

Sarah Lorensen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GREG WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Warren 
Rating:
5.0

Brad was awesome! I came in right before closing with an emergency needing an auto transporter. We had a couple issues getting it worked out but he was patient and amazing to work with. He never acted like he was being inconvenienced even though I'm sure he was anxious to go home. He saved my bacon. I'll happily recommend and use Uhaul in the future.

Jeff larson 
Rating:
4.0

Customer did not leave a comment.

Jim Phillips 
Rating:
5.0

Great place to store your things. The staff here is amazing and always goes above and beyond for any needs you have!!!

Brandi Joseph  |  Overall Experience 
Rating:
1.0

Terrible experience. Made a stressful move way more stressful. The system was down and it made our pickup 3 hours late! Gave us broken truck that was spurting fuel everywhere, then asked us to bring it in a day earlier than we scheduled when we weren’t ready. Promised us a discount but we didn’t see it. Didn’t give us a receipt so we couldnt prove they didn’t give us a discount. However, Skylar was friendly and seemed to try his best.

craig barney 
Rating:
5.0

Customer did not leave a comment.

jason cormier 
Rating:
5.0

Do a complete inspection of your vehicles prior to renting them out. Then have a second person do a complete inspection before renting them out and note any damage on the vehicle prior to renting.

thomas marbin 
Rating:
2.0

Customer did not leave a comment.

Michael Gordon 
Rating:
5.0

Customer did not leave a comment.

ANDREW KURISH 
Rating:
5.0

Fast always friendly thanks

Paul Perry 
Rating:
5.0

Love the security

JAMES ANDERTON  |  First Impressions 
Rating:
2.0

There is ALWAYS something going wrong with this facility making them untrustworthy. You are feeling “WHAT IS GOING TO HAPPEN NEXT‼️⁉️” Making me think something criminal is coming up or eventually happen.

EURDIS GONZALEs  |  First Impressions 
Rating:
4.0

Skyler and Cody were a great help and even though they were busy they made sure that my move happened even on short notice ! They were both friendly and helpful! They have no idea how much their effort helped improve my life by making this short notice move actually happen ! Thanks guys , good job.

Brent Wharton 
Rating:
4.0

Customer did not leave a comment.

DIANA gustin 
Rating:
5.0

Customer did not leave a comment.

Amelia Mcdonald 
Rating:
4.0

Customer did not leave a comment.

carney pace 
Rating:
5.0

The manager I think his name is Skylar goes above and beyond for his customers

Hal leinweber 
Rating:
5.0

Great Service!

rick kephart 
Rating:
5.0

Great, helpful staff

susan samaniego 
Rating:
4.0

Customer did not leave a comment.

Jaqueline Wahl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Conrad 
Rating:
5.0

Very great concept! Would definitely use again! Super friendly and helpful staff

Mandy Kearney  |  Overall Experience 
Rating:
5.0

Very friendly staff. Absolutely a great experience.

Isaiah Roberts  |  First Impressions 
Rating:
5.0

They were friendly and helpful.

Lauralee Rigby 
Rating:
5.0

Customer did not leave a comment.

Raelene phelps 
Rating:
4.0

Customer did not leave a comment.

Paul Crowder 
Rating:
5.0

Skyler was super helpful. He made my moving process a lot less stressful. I needed to update my truck size and get some extras and he was able to help me with that. Customer service is superb. I will definitely recommend this uhaul location to anyone.

Haly Frederick  |  Online Move In 
Rating:
5.0

Went out of their way to accomadate reservation and locate requested truck. Very friendly and helpful staff. Thank you Vernal U Haul!

billie bell 
Rating:
5.0

Luv luv this place & the staff are rock stars 😍

AMY WITT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Jorgensen  |  Online Move In 
Rating:
5.0

I appreciate the guy that came to get the trailer after I lost my brakes.

Jacob Lord 
Rating:
5.0

Customer did not leave a comment.

Kathleen Rigby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUSTIN GRAHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Mccarrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER DRUMMY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Healy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alycia Harris  |  Overall Experience 
Rating:
5.0

It was friendly they was polite I recommend inferno U-Haul place to anybody

melvin moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy Howick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Knotts  |  Online Move In 
Rating:
5.0

Customer service is awesome.

june corbett  |  First Impressions 
Rating:
5.0

Heather and crew are very proficient and professional!

Randy Carter  |  First Impressions 
Rating:
5.0

Staff was very helpful. Knowledgeable walked us through everything and was quick she didn’t waste time at all. Give options and explained everything. Quick and painless. Great job. And once it’s all built and it becomes 24 hours it will be the best place in town

Ryan Petty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin Knotts  |  First Impressions 
Rating:
5.0

Great customer service

Lucas White  |  First Impressions 
Rating:
5.0

Awesome customer service from Hunter, not only with me, I watched him do the same with others. Keep that one around!

june corbett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Stubbs  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Charley Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john pipes  |  First Impressions 
Rating:
5.0

Very friendly and nice experience all around

Lois Tomlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUSTIN GRAHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacquiline aughe  |  First Impressions 
No reviews have been submitted for this location.

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