Customer Reviews for U-Haul Moving & Storage of Vacaville

7,701 reviews

1240 E Monte Vista Av   Vacaville, CA 95688
(W of Allison Dr, Across from the Goodwill store)

(707) 446-0757

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(707) 446-0757

1240 E Monte Vista Av
Vacaville, CA 95688
(W of Allison Dr, Across from the Goodwill store)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angela Wy 
Rating:
5.0

Awesome staff

Kailee Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Peter Keyes 
Rating:
5.0

The U-Haul service is great in both pickup and return sites. All services are in great quality and excellent service. When I return the truck the service person is extremely friendly to me and very easily finish all return procedures. I enjoyed all equipment and service and will do my rental service again. Many thanks.

Robert Luo 
Rating:
5.0

Customer did not leave a comment.

SHAWN ARZADON 
Rating:
5.0

Very smooth rental - staff was most helpful and pleasant. Location is super easy from I 80. Most recommend this U Haul site.

Michael Leahy 
Rating:
5.0

Customer did not leave a comment.

Kendall RICHARD 
Rating:
5.0

The whole experience was great I just had a hard time returning my equipment because I did not know that if you go in the store you can't use the app to return equipment. This was so confusing cuz I kept downloading the app getting notifications of confirmation numbers reposting it checking the barcode and I wish somebody would have let me know ahead of time that I could just drop the equipment off without using the app it was just really confusing and stressful other than that it was a great experience

Eduardo Rios 
Rating:
5.0

Quick and easy return process

Ron Petty 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BANDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome Core 
Rating:
5.0

Everything was great always is

Candice Jones 
Rating:
4.0

Customer did not leave a comment.

Shawn Cunningham 
Rating:
5.0

Nice

John Hicks 
Rating:
5.0

Customer did not leave a comment.

Katie Hunter 
Rating:
5.0

Staff was friendly and knowledgeable, and very quick to assist me.

Eric Cranage 
Rating:
5.0

Customer did not leave a comment.

DAPHNE SCOTTTUBBS 
Rating:
5.0

Customer did not leave a comment.

Charlotte Escobosa 
Rating:
5.0

The vehicle was pretty clean on the inside of the cab and box. It had some dried mud on the outside. Not horrible. Great customer service. 👌

Patricia Chancellor 
Rating:
5.0

New floor layout for inside the office is horrible. Very confusing when you walk in and it feels very impersonable as you walk in behind a mountain of boxes with no viewable path to the counter. Please change asap.

Frank Gill 
Rating:
5.0

Customer did not leave a comment.

Jacob Stewart 
Rating:
5.0

Customer did not leave a comment.

David Turner 
Rating:
5.0

Nothing, awesome stuff and great vehicle made it easy for what I was doing.

Jason Tuttle 
Rating:
2.0

I rented a trailer with drop off in Santa Rosa. When I got there they didn’t have the trailer that could be returned at a different location. They gave me a free upgrade- larger trailer but not without attitude and wasted time. The process took an hour and I almost missed the chance to pick up my furniture.

Keri Tinker 
Rating:
5.0

Thanks

James Puertas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis R 
Rating:
4.0

Customer did not leave a comment.

KYLE nishimura 
Rating:
5.0

Excellent customer service 👏

brian norfolk 
Rating:
5.0

Customer did not leave a comment.

HECTOR CONESA 
Rating:
3.0

Poor communication through the entire experience.

taylor biner 
Rating:
5.0

Nothing everything was great. Thank you again. And we will always be using U-Haul for our needs in the future.

Chris Sanborne 
Rating:
5.0

Manny and his team were more than helpful. They saved my butt in many ways. Offered me help when I needed it. Had a long trip moving state to state and he was very understanding in the time it was taking me to complete this move. That man needs a raise and his team were so nice and understanding when he was not present. Thank you for all your help, it is truly appreciated! Jillian Ewing

Jilian Ewing 
Rating:
5.0

VERY HELPFUL PERSONNEL 10 STARS

Chante Dobbins 
Rating:
5.0

Customer did not leave a comment.

Mark Hernandez 
Rating:
2.0

No trucks available when I arrived at my reserved pickup time. Had to wait 45 minutes. When returning truck it was prior to close and staff was not willing to assist us. We were instructed to download the app and process the return through the app. When others returned their rental after close they were helped while I was still out trying to do my return through the app (took 20 minutes). As a result of staff being on location the key drop box was not available either.

Angelique French 
Rating:
4.0

The guys were very helpful. Tony has wonderful customer service.

Annica Waters 
Rating:
5.0

Customer did not leave a comment.

Simon Fruithof 
Rating:
5.0

The staff at this location are amazing. Friendly and knowledgeable and went above and beyond our expectations

William Turner 
Rating:
5.0

It was great. The guys explained everything and it was resonanably proiced too. Very easy to rent and return. Thank you.

Anita Rice 
Rating:
5.0

You guys don't need improvement!! Your the bomb.keep up the good work 😊

FRANCES MCNEIL 
Rating:
4.0

Manager Manny did a fantastic job taking care of us. Give him a raise please.

Mark Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Ryan Dahringer 
Rating:
5.0

Well controlled temp as expected Staff were nice,friendly and respectful

RICHARD ESCLAMADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSELITO DElos reyes 
Rating:
4.0

Not sure. It was good overall

Shean Mcbride 
Rating:
5.0

Customer did not leave a comment.

Christopher Carrier 
Rating:
5.0

None

Jose Santillan 
Rating:
5.0

Customer did not leave a comment.

Sidney Hale 
Rating:
5.0

Great service

KEVIN MCCRICKARD 
Rating:
5.0

A very professional and understanding staff. Every person went above and beyond to make this a positive and seamless moving experience .

Derek Washington 
Rating:
5.0

Customer did not leave a comment.

Joshua Fellersen 
Rating:
4.0

Customer did not leave a comment.

alicia miranda 
Rating:
5.0

Customer did not leave a comment.

LINDA YOUNG 
Rating:
5.0

Customer did not leave a comment.

Ashley Lemonius 
Rating:
5.0

The associates were very friendly and professional. I was impressed by how fast they were able to install my hitch and get me back on the road. Thank You.

Jason McNie 
Rating:
5.0

Customer did not leave a comment.

Jose Santillan 
Rating:
4.0

Customer did not leave a comment.

BRIAN STEPHENS 
Rating:
5.0

Wait for help was a bit but staff helpful

Daniel Plumb  |  First Impressions 
Rating:
5.0

Very helpful from the day I moved in to the day I moved out. I never worried about the belongings in the unit . The environment was very clean and organized and easy to access. The staff was very helpful and friendly. I would recommend this UHaul location to anybody looking for storage options.

Suzanne Willsonhendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amos Smith 
Rating:
5.0

Anthony was very helpful

James Lawson  |  First Impressions 
Rating:
5.0

Very good

Jieming Lin 
Rating:
3.0

Staff were friendly and helpful but very busy. Matbe need more staff or I was just there at busy time.

Ron Morgan 
Rating:
5.0

Customer did not leave a comment.

Michael Thut 
Rating:
5.0

Great service, super easy and the process was fast

Jayden Eddy 
Rating:
5.0

Staff is awesome

Donald Beck 
Rating:
5.0

Great group of guys, very nice and respectful.

cecil napoli 
Rating:
5.0

Customer did not leave a comment.

Nicholas Robinson 
Rating:
5.0

Customer did not leave a comment.

David Gripton 
Rating:
5.0

Everything went smooth through the app

JOSHUA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

christine ferrell 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Michael Brooks 
Rating:
5.0

Customer did not leave a comment.

Anna Glynn 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ANDREWS 
Rating:
5.0

Customer did not leave a comment.

John Cloutier 
Rating:
5.0

Anthony and Ryan were exceptional in customer service. Thank you

richard mayo 
Rating:
5.0

Customer did not leave a comment.

Clifford Brown 
Rating:
5.0

Excellent customer service, they were very helpful

Tracey Paxson 
Rating:
5.0

Customer did not leave a comment.

Justice Shorter  |  Overall Experience 
Rating:
5.0

Nothing to add at this time

DANETTE WINSTON 
Rating:
5.0

Love these guys, always fast, easy, convenient and reasonable.

James Smithers 
Rating:
5.0

Gil was especially helpful.

William Smith  |  Overall Experience 
Rating:
5.0

The guy helping with me was quick and effiicient. Went beyond the basics to help me out. Much appreciated!

Steven Konold 
Rating:
5.0

Clean truck. Well maintained. Helpful staff.

Ralph Ladd 
Rating:
5.0

I would suggest keeping the tank full on the trucks. I think the last thing you want to do when picking up a rental truck is to have to get fuel to be able to use the vehicle. This also makes it easier for the return of the vehicle when you know you just need to return the truck with a full tank. This is what I have always experienced when renting cars from the various vendors.

Jerry Bob 
Rating:
5.0

Alexander was the best. Great customer service. Give that man a pay increase!!!

alan mann 
Rating:
5.0

Customer did not leave a comment.

Jeff Fragoza 
Rating:
5.0

Customer did not leave a comment.

Wesley Frazier 
Rating:
5.0

Customer did not leave a comment.

Gregory Arteche 
Rating:
5.0

Customer did not leave a comment.

Giselle Puckett  |  Overall Experience 
Rating:
5.0

Great personalized service.

richard jabour 
Rating:
5.0

Customer did not leave a comment.

James Evans 
Rating:
5.0

Very pleasant to deal with

Michael Wickander 
Rating:
4.0

Faster service checking in and out especially when you have a reservation.

Ashley Gorman 
Rating:
5.0

staff and the manager were very helpful and nice

JR Echaluce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Garcia 
Rating:
5.0

The gentleman who helped me had amazingly great customer service. I wish I had his name. He has a transformer and raider tattoo on his leg. But he absolutely made sure that the trailer was secured to my truck... far more than any other worker I've come across. I wish all employees everywhere had his level of work ethic and customer service. Great job.

David Brearley 
Rating:
3.0

There was pet hair all over the seat.

Monique Jackson 
Rating:
5.0

The staff at this location are awesome

JEFFREY DEKALB 
Rating:
5.0

Customer did not leave a comment.

Sandra Bush 
Rating:
5.0

Gil was super helpful!

William Smith 
Rating:
5.0

Thanks

Shamel Hashem 
Rating:
5.0

Customer did not leave a comment.

Nicolas Stussi 
Rating:
5.0

Customer did not leave a comment.

david hobbs 
Rating:
4.0

Your traffic division needs to be FIRED here in Northern California. I had the entire order ready and for NO REASON they changed everything and SCREWED me over. I talked with the location that they transferred me to and that was a DISASTER!! I went to the location where I originally made the reservation and had them make the reservation. The next day, I picked up the truck, and there was no lock, and I requested one and was told that the lock was not included. He then grabbed one off the shelf and gave it to me... he wasn't very nice about it though.. I'm not sure if I will rent from U-Haul again!!

John Fuller 
Rating:
5.0

Customer did not leave a comment.

Clifford Brown 
Rating:
5.0

Customer did not leave a comment.

Edward Tacdol 
Rating:
5.0

Awesome, very helpful and friendly staff every time i visit I rent at least 2-3 times a month on average and have always been a great experience. Love the interaction and helpful crew!! Thank you

Donald Beck 
Rating:
5.0

Excellent service from the reservation to picking up the vehicle that I needed only for a couple hours. Thank you!

christina pimental 
Rating:
5.0

The staff was amazing. This storage facility is the only one I use. They are extremely friendly and they go over and beyond to assist you.

JULIA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL WRIGHT  |  First Impressions 
Rating:
5.0

The manager Dom Was very understanding about Situation and hardships. Over the staff is really up and Beyond. High 1,000 times.

Maria Romero  |  Overall Experience 
Rating:
5.0

Manny's customer service, care and attention is top tier. He makes every effort to contact you and make sure you have what you need before taking the next step. Would definitely return to this facility in the future if we're ever in need of storage.

Justin Orme  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAIYSHA LEMELLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Monroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Chapman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Phillips  |  Overall Experience 
Rating:
5.0

Aside from being friendly and accommodating, the staff showed sincere caring in words and in action. I highly appreciated and commended the staff named Danny from helping me beyond his job - staying little overtime just to assist client in a professional and caring manner. He makes client have a sense of security and at ease at this location. Keep up the great and awesome work Uhaul company and staff. More power , success, and blessings.

Grace Adonay  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina Turner   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FEDERICO LUCERO  |  Overall Experience 
Rating:
5.0

Love this place, staff are great. I highly recommend this facility. My only gripe is I wish it was a little bigger with more self storage units. Especially 10x10's.

James Eubanks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Harlow  |  Overall Experience 
Rating:
3.0

I know all costs across the country have gone up. But going from 75 to 95 for the exact same unit nothing changing seemed too high for the same unit. All in all it was a good experience. Not poor not excellent. Just, good.

Jeffrey Pledger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaska Carbins  |  Overall Experience 
Rating:
2.0

The area my storage unit was in, was always hot (year round). The move out online process does not work. Website kept giving me an error message. The office was able to comole move out process over the phone. But, I had called twice and was on an extended hold each time.

Alison Greenidge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony cagle  |  Overall Experience 
Rating:
4.0

Understaffed … but what business isn’t… employees where efficient and professional.

DARRYL DRAPER  |  Overall Experience 
Rating:
5.0

Thank you

Larry Martin  |  Overall Experience 
Rating:
5.0

Thanks! AJ

anthony cagle  |  First Impressions 
Rating:
5.0

They only issue had a couple issues. 1was the motion lights always turned off on me and I would have to run down the row to the beginning for the light to come back on. 2 the bathroom was always locked. 3 the frequent rent rate increases.

Deanna Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Henderson  |  Overall Experience 
Rating:
5.0

I can't remember the name of the manager or supervisor at the Fremont facility but he was extremely helpful and fixed all the problems and concerns I had. He turned my bad experience into a very good one. If it helps at all Nathaniel Pigman was the young man at the counter he was extremely helpful as well could you let them both know please.

Perry Poole  |  First Impressions 
Rating:
4.0

They were great there although my access card had problems I was always able to get in my unit. Thank you

Denise Ferro  |  Overall Experience 
Rating:
5.0

Desiree was extremely helpful.

Louise Henderson  |  First Impressions 
Rating:
5.0

Staff was very helpful and knowledgeable.

SHERRY BAWDENBOND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYISHIA DEAN-JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Forbes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laketraa Peck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA MALONEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ramon Perez  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable staff.

DARRYL TUNSTALL  |  Overall Experience 
Rating:
5.0

All employee’s are all reliable

Hani adel Al hazza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRYL TUNSTALL  |  First Impressions 
Rating:
5.0

Needed a Van and Storage and everything was there. So convenient moving my things into the storage facility was so easy and when I was done turning in the Van was very simple. Staff took a little long but that’s because they take good care of each customers needs and are very friendly. I didn’t mind waiting since I knew they were going to take their time with me too. Be patient and wait for excellent service! Thank you.

DIEGO PERDOMOPAZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jorel Quintanilla  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful

SHIRLEY WALTER  |  First Impressions 
Rating:
5.0

Very clean no critters.. highly recommend this storage

Jennifer Stanley  |  Overall Experience 
Rating:
5.0

Great storage price is just out my budget.

Isaiah Montano  |  Overall Experience 
Rating:
5.0

The staff helped me out and they were all very polite and helped me when my card wouldn't work.

Margurite Pariani  |  Overall Experience 
Rating:
5.0

In addition to renting a storage unit, I had many questions about my options for an upcoming out of state move. Anthony was helpful and very knowledgeable.

LYNN COLLINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Zachary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Griselda Cachocastro  |  Overall Experience 
Rating:
5.0

I found this u-haul location to be so nice and convenient that I didn’t want to give up my unit - but I no longer needed it.

Lara Penny  |  Overall Experience 
Rating:
5.0

Very nice and understanding

Roxanne Magdaleno  |  First Impressions 
Rating:
5.0

Always I mean Always Awesome Customer Service. Staff very helpful. Pleasant experience

Nina Washington  |  Overall Experience 
Rating:
3.0

People should get a pro-rated refund if they leave the facility early; as my last payment was the 24th & I left on the 5th so I should get those days of the 6th thru the 24th refunded to me! Very dissatisfied due to not getting those dates returned to me!!

Sandra Madonna  |  Overall Experience 
Rating:
5.0

We have nothing but good things to say about our experience as customers here.

Ann-Marie Ferro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMBER MOBLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Archambeault  |  Overall Experience 
Rating:
5.0

I would like to recognize Mr. Dominic the A.M. for his outstanding and excellent customer service. I was at a stressful state of just losing my beloved husband, he was very compassionate and professional ready and willing to address my needs by listening. You need more employees such as Mr. Dominic he is an asset to and for U Haul Vacaville Ca East Monte Vista. Thank you Mr. Dominic for your committed service at U Haul. Sincerely, Aliciea A. Walker

Aliciea Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latonya Langford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joanna Espinoza  |  Overall Experience 
Rating:
5.0

The manager the staff were 100% world class service .Able to help and answer any questions I had.Will definitely go back if I need anything from them.

kyle medina  |  Overall Experience 
Rating:
5.0

I really enjoy the customer service at this location. All the Staff are always top notch. From getting propane to rental moving vans to renting a self storage I have always been pleased by the staffs professionalism and pleasantries when working and advising customer me.

James Eubanks  |  First Impressions 
Rating:
5.0

Great customer service and friendly.

Amy Webster  |  Overall Experience 
Rating:
5.0

Manager Desiree is amazing , thorough and on top of things. Always friendly and very hands on Others have been good on phone. There was only one time where the person answering phone seemed overwhelmed and less friendly but end of call was fine. I woukd not go anywhere else for my storage needs.

Veronica Galindo  |  First Impressions 
Rating:
5.0

Easy access, fast help, lovely people

Nuvia Romo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hani adel Al hazza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali Reza Khouie  |  Overall Experience 
Rating:
5.0

Friendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.

Maria Flores-Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis Fonoti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather mccaffrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rae Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD COLLIS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

julia vargas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

justin geauston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Wong  |  Overall Experience 
Rating:
4.0

Storage hours of access need to be extended. 7am-10pm 7am-12am

Antrell Brown  |  First Impressions 
Rating:
4.0

The facility and employees were great. I didn’t need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn’t much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn’t be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.

Sarah Brearley  |  Overall Experience 
Rating:
4.0

Great experience no complaints

Ismael Silva  |  Overall Experience 
Rating:
5.0

No issue, pretty straight forward

ngawang tsephel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya Langford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SARAH WILLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke Chaney  |  Overall Experience 
Rating:
3.0

Hello,  I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties.  When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?

DAVE MANN  |  Overall Experience 
Rating:
5.0

I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.

Lara Penny  |  First Impressions 
Rating:
5.0

Always a great experience.

Ed Stonebraker  |  Overall Experience 
Rating:
5.0

I have been using this facility for over 30 years. I have always received excellent service.

Ed Stonebraker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rizalina Arce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anya Guzman  |  Online Move In 
Rating:
5.0

Very helpful

Isaiah Montano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY SCHLAFER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Racklin  |  Overall Experience 
Rating:
5.0

The climate control is the best part when renting a storage unit at Uhaul.

JEANNIE JONES-TORRES  |  Overall Experience 
Rating:
5.0

I had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.

andy suihkonen  |  Overall Experience 
Rating:
5.0

My items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.

COURTNEY WOOD  |  Overall Experience 
Rating:
5.0

U-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I’ve been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.

BECKY HOOVER  |  Overall Experience 
Rating:
5.0

We are confused as to why we are being welcomed as new customers since we have been with you since 2016

William Mickelson  |  First Impressions 
Rating:
5.0

Manager is awesome!!

Katie Hunter  |  Overall Experience 
Rating:
5.0

Staff went above and beyond trying to help.

Amy Webster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Joseph  |  Overall Experience 
Rating:
5.0

I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work

ALIDA HERRERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandie Nisbett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Smith  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeremy Lusara  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steven Penunuri  |  Overall Experience 
Rating:
5.0

I was very pleased

Kim Thorpe  |  First Impressions 
Rating:
5.0

Very clean and the staff was great.

sherray johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scheron Douglas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristian Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junius Myles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexia Muncy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD NORTHRUP  |  Overall Experience 
Rating:
5.0

This storage was flawless

juan cuellar  |  Overall Experience 
Rating:
5.0

The guy at the register took good care of me with excellent attitude and professionalism.

DAVID MORENOVAZQUEZ  |  First Impressions 
Rating:
5.0

No complaints. Didn't have any issues

Kaitlin Brown  |  Overall Experience 
Rating:
5.0

Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.

BECKY HOOVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laurie Cassarlella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Jaynes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Markakis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shinika Powell  |  Online Move In 
Rating:
5.0

Friendly staff and very informative

DEBBIE GRAHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Quintana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew James  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meagan Gallegos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS TERRY  |  First Impressions 
Rating:
5.0

Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itself

Rodrigo Rodriguez  |  Overall Experience 
Rating:
5.0

My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.

MICHAEL HARRIS  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. They answered all my questions and made me feel great about my choice

Perla Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEYANA FLORES  |  First Impressions 
Rating:
4.0

Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.

Dean Thorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanne dollinger  |  Overall Experience 
Rating:
4.0

There was no trash receptacles. Not even in the bathroom. That was unfavorable

PAMELA KING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Carrier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH SWANSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delbert Frazee  |  Overall Experience 
Rating:
4.0

The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.

JACOB RICHARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clara Oakes  |  Overall Experience 
Rating:
5.0

Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.

Herbert Atkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sasha Jackson  |  Overall Experience 
Rating:
3.0

We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped

Joseph Grunditz  |  Overall Experience 
Rating:
5.0

I had a very good experience with them and I will go back and use them again Thank You

Roseann Ramos  |  Overall Experience 
Rating:
5.0

I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!

Carol Alcantara  |  Overall Experience 
Rating:
4.0

Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.

Dennis Caliyo  |  Overall Experience 
Rating:
4.0

the wait time in line too long and on hold on the phone too long

Sasha Jackson-Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Escalona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Gagnon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Warner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurel Stillman  |  Overall Experience 
Rating:
5.0

My mom's has had a storage unit there for years...

Scott Walter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nastazia Ryan-Barbour  |  Overall Experience 
Rating:
1.0

I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .

COREY OSTERHOUT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene Palomo  |  Overall Experience 
Rating:
5.0

Anthony was very helpful!

TAMARA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE JIMENEZ  |  Overall Experience 
Rating:
4.0

Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card

Charlene Palomo  |  First Impressions 
Rating:
5.0

Great speedy service.Deseri was excellent m.

Chris Ramer  |  First Impressions 
Rating:
5.0

Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.

GEOFFREY ROCHESTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE ROSE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charmaine Cruz  |  First Impressions 
Rating:
1.0

My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.

Bailey Dye  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary Amis  |  Overall Experience 
Rating:
5.0

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Lola Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Fragale  |  First Impressions 
Rating:
5.0

Every staff member was extremely pleasant and respectful. Very helpful.

Frank Minor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Sambrano  |  First Impressions 
Rating:
4.0

Very nice staff.

Phillip Carter  |  Overall Experience 
Rating:
5.0

It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.

Bobby Smith  |  Overall Experience 
Rating:
5.0

Outstanding in every respect. Well maintained and exceptionally clean

Bob Meador  |  Overall Experience 
Rating:
5.0

Thank you soo much for everyone help @ uhaul truck & storage rental..

Jack Petaishiski  |  Overall Experience 
Rating:
5.0

Very friendly & helpful team.

Stephanie Jarvis  |  First Impressions 
Rating:
5.0

Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

Ana Smith  |  Overall Experience 
Rating:
5.0

always a pleasant experance thank you

Jack Petaishiski  |  First Impressions 
Rating:
5.0

I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

veronica willingham  |  Overall Experience 
Rating:
5.0

Sales Associate was very professional and extremely nice.

sherray johnson  |  First Impressions 
Rating:
4.0

Professional and very cordial.

Phillip Carter  |  First Impressions 
Rating:
5.0

I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Elena Stonebraker  |  Overall Experience 
Rating:
5.0

Very easy to work with and well accommodating

Mario Vignanelli  |  Overall Experience 
Rating:
5.0

My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Joseph Elizondo  |  First Impressions 
Rating:
2.0

The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...

Raina Holman  |  Overall Experience 
Rating:
5.0

Awesome

Daouda Yaya  |  First Impressions 
Rating:
5.0

Awesome

Daouda Yaya  |  First Impressions 
Rating:
4.0

Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.

Ginina Lingat  |  Overall Experience 
Rating:
5.0

Clean. Accessible. Easy to move in and even easier to move out. Great experience!

Rehema Stephens  |  Overall Experience 
Rating:
5.0

The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.

ADRIAN RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Thank you!

PHILLIP CORVELLO  |  First Impressions 
Rating:
5.0

I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!

kendall richard  |  Overall Experience 
Rating:
5.0

great service!

Aesel Timbol  |  Overall Experience 
Rating:
5.0

Great service

JENNIFER THOMPSON  |  Overall Experience 
Rating:
5.0

I was in and out fast and thestaff was helpful and courteous

Chris Simonin  |  Overall Experience 
Rating:
5.0

It went very smoothly. thank you

veronica willingham  |  First Impressions 
Rating:
5.0

Thank you Nancy for all your help. Excellent service!

Aesel Timbol  |  First Impressions 
Rating:
4.0

he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

Lisa Haas  |  Overall Experience 
Rating:
5.0

I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always

MATTHEW NESVET  |  Overall Experience 
Rating:
5.0

All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Ana Smith  |  First Impressions 
Rating:
5.0

Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Dina Northcutt  |  Overall Experience 
Rating:
5.0

Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

Bob Meador  |  First Impressions 
Rating:
5.0

Very professional staff

GEORGE ABERNANTHY  |  Overall Experience 
Rating:
5.0

I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

Donna Zucchelli  |  First Impressions 
Rating:
3.0

I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

MARI HEISER  |  Overall Experience 
Rating:
5.0

The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Dwayne Warren  |  First Impressions 
Rating:
4.0

Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

Sasha Jackson-Ross  |  First Impressions 
Rating:
5.0

very helpful

richard mckinney  |  Overall Experience 
Rating:
5.0

Climate controlled units; courtesy moving carts available; and great customer service.

ZABRINA ALLEN  |  Overall Experience 
Rating:
2.0

They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Julio Morales  |  Overall Experience 
Rating:
4.0

Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

Meryl New Manager  |  First Impressions 
Rating:
3.0

When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

DIOR GRAHAM  |  Overall Experience 
Rating:
5.0

It was fine

Roslyn Hansen  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful staff

Richard Call  |  Overall Experience 
Rating:
5.0

The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

MANDISA MONROE  |  Reservation 
Rating:
5.0

The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Alisson Aburto  |  Reservation 
Rating:
5.0

>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Diane Bell  |  Overall Experience 
Rating:
4.0

The staff was quite pleasant and expressed a genuine desire to be helpful.

Melissa Massey  |  Reservation 
Rating:
5.0

The staff at the Vacaville location are very helpful and friendly.

Maria Mantek  |  Reservation 
Rating:
1.0

Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

Bette Farris  |  Overall Experience 
Rating:
5.0

Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place

MATTHEW NESVET  |  Reservation 
Rating:
4.0

Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

VERONICA GALINDO  |  Overall Experience 
Rating:
2.0

Get rid of the crack heads that go in and out of the storage units!

ALFONSO GARCIA  |  Overall Experience 
Rating:
4.0

I work off hours and it would have been nice to have access late at night

David Blaich  |  Overall Experience 
Rating:
5.0

Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.

Sandra Dale  |  Overall Experience 
Rating:
5.0

My experience was great!

SHAVON DEVLIN  |  Overall Experience 
No reviews have been submitted for this location.

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