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Angela WyCustomer Reviews for U-Haul Moving & Storage of Vacaville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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James Puertas | Overall ExperienceWell controlled temp as expected Staff were nice,friendly and respectful
RICHARD ESCLAMADO | Overall ExperienceWait for help was a bit but staff helpful
Daniel Plumb | First ImpressionsVery helpful from the day I moved in to the day I moved out. I never worried about the belongings in the unit . The environment was very clean and organized and easy to access. The staff was very helpful and friendly. I would recommend this UHaul location to anybody looking for storage options.
Suzanne Willsonhendricks | Overall ExperienceAnthony was very helpful
James Lawson | First ImpressionsGil was especially helpful.
William Smith | Overall Experiencestaff and the manager were very helpful and nice
JR Echaluce | First ImpressionsThe staff was amazing. This storage facility is the only one I use. They are extremely friendly and they go over and beyond to assist you.
JULIA SMITH | Overall ExperienceThe manager Dom Was very understanding about Situation and hardships. Over the staff is really up and Beyond. High 1,000 times.
Maria Romero | Overall ExperienceManny's customer service, care and attention is top tier. He makes every effort to contact you and make sure you have what you need before taking the next step. Would definitely return to this facility in the future if we're ever in need of storage.
Justin Orme | Overall ExperienceAside from being friendly and accommodating, the staff showed sincere caring in words and in action. I highly appreciated and commended the staff named Danny from helping me beyond his job - staying little overtime just to assist client in a professional and caring manner. He makes client have a sense of security and at ease at this location. Keep up the great and awesome work Uhaul company and staff. More power , success, and blessings.
Grace Adonay | First ImpressionsLove this place, staff are great. I highly recommend this facility. My only gripe is I wish it was a little bigger with more self storage units. Especially 10x10's.
James Eubanks | First ImpressionsI know all costs across the country have gone up. But going from 75 to 95 for the exact same unit nothing changing seemed too high for the same unit. All in all it was a good experience. Not poor not excellent. Just, good.
Jeffrey Pledger | Overall ExperienceThe area my storage unit was in, was always hot (year round). The move out online process does not work. Website kept giving me an error message. The office was able to comole move out process over the phone. But, I had called twice and was on an extended hold each time.
Alison Greenidge | Overall ExperienceUnderstaffed … but what business isn’t… employees where efficient and professional.
DARRYL DRAPER | Overall ExperienceThank you
Larry Martin | Overall ExperienceThanks! AJ
anthony cagle | First ImpressionsThey only issue had a couple issues. 1was the motion lights always turned off on me and I would have to run down the row to the beginning for the light to come back on. 2 the bathroom was always locked. 3 the frequent rent rate increases.
Deanna Hernandez | Overall ExperienceI can't remember the name of the manager or supervisor at the Fremont facility but he was extremely helpful and fixed all the problems and concerns I had. He turned my bad experience into a very good one. If it helps at all Nathaniel Pigman was the young man at the counter he was extremely helpful as well could you let them both know please.
Perry Poole | First ImpressionsThey were great there although my access card had problems I was always able to get in my unit. Thank you
Denise Ferro | Overall ExperienceDesiree was extremely helpful.
Louise Henderson | First ImpressionsStaff was very helpful and knowledgeable.
SHERRY BAWDENBOND | First ImpressionsVery helpful and knowledgeable staff.
DARRYL TUNSTALL | Overall ExperienceAll employee’s are all reliable
Hani adel Al hazza | Overall ExperienceNeeded a Van and Storage and everything was there. So convenient moving my things into the storage facility was so easy and when I was done turning in the Van was very simple. Staff took a little long but that’s because they take good care of each customers needs and are very friendly. I didn’t mind waiting since I knew they were going to take their time with me too. Be patient and wait for excellent service! Thank you.
DIEGO PERDOMOPAZ | First ImpressionsThe staff is always friendly and helpful
SHIRLEY WALTER | First ImpressionsVery clean no critters.. highly recommend this storage
Jennifer Stanley | Overall ExperienceGreat storage price is just out my budget.
Isaiah Montano | Overall ExperienceThe staff helped me out and they were all very polite and helped me when my card wouldn't work.
Margurite Pariani | Overall ExperienceIn addition to renting a storage unit, I had many questions about my options for an upcoming out of state move. Anthony was helpful and very knowledgeable.
LYNN COLLINS | First ImpressionsI found this u-haul location to be so nice and convenient that I didn’t want to give up my unit - but I no longer needed it.
Lara Penny | Overall ExperienceVery nice and understanding
Roxanne Magdaleno | First ImpressionsAlways I mean Always Awesome Customer Service. Staff very helpful. Pleasant experience
Nina Washington | Overall ExperiencePeople should get a pro-rated refund if they leave the facility early; as my last payment was the 24th & I left on the 5th so I should get those days of the 6th thru the 24th refunded to me! Very dissatisfied due to not getting those dates returned to me!!
Sandra Madonna | Overall ExperienceWe have nothing but good things to say about our experience as customers here.
Ann-Marie Ferro | Overall ExperienceI would like to recognize Mr. Dominic the A.M. for his outstanding and excellent customer service. I was at a stressful state of just losing my beloved husband, he was very compassionate and professional ready and willing to address my needs by listening. You need more employees such as Mr. Dominic he is an asset to and for U Haul Vacaville Ca East Monte Vista. Thank you Mr. Dominic for your committed service at U Haul. Sincerely, Aliciea A. Walker
Aliciea Walker | First ImpressionsThe manager the staff were 100% world class service .Able to help and answer any questions I had.Will definitely go back if I need anything from them.
kyle medina | Overall ExperienceI really enjoy the customer service at this location. All the Staff are always top notch. From getting propane to rental moving vans to renting a self storage I have always been pleased by the staffs professionalism and pleasantries when working and advising customer me.
James Eubanks | First ImpressionsGreat customer service and friendly.
Amy Webster | Overall ExperienceManager Desiree is amazing , thorough and on top of things. Always friendly and very hands on Others have been good on phone. There was only one time where the person answering phone seemed overwhelmed and less friendly but end of call was fine. I woukd not go anywhere else for my storage needs.
Veronica Galindo | First ImpressionsEasy access, fast help, lovely people
Nuvia Romo | First ImpressionsFriendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.
Maria Flores-Martinez | First ImpressionsStorage hours of access need to be extended. 7am-10pm 7am-12am
Antrell Brown | First ImpressionsThe facility and employees were great. I didn’t need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn’t much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn’t be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.
Sarah Brearley | Overall ExperienceGreat experience no complaints
Ismael Silva | Overall ExperienceNo issue, pretty straight forward
ngawang tsephel | Overall ExperienceHello, I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties. When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?
DAVE MANN | Overall ExperienceI almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.
Lara Penny | First ImpressionsAlways a great experience.
Ed Stonebraker | Overall ExperienceI have been using this facility for over 30 years. I have always received excellent service.
Ed Stonebraker | First ImpressionsVery helpful
Isaiah Montano | First ImpressionsThe climate control is the best part when renting a storage unit at Uhaul.
JEANNIE JONES-TORRES | Overall ExperienceI had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.
andy suihkonen | Overall ExperienceMy items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.
COURTNEY WOOD | Overall ExperienceU-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I’ve been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.
BECKY HOOVER | Overall ExperienceWe are confused as to why we are being welcomed as new customers since we have been with you since 2016
William Mickelson | First ImpressionsManager is awesome!!
Katie Hunter | Overall ExperienceStaff went above and beyond trying to help.
Amy Webster | First ImpressionsI love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work
ALIDA HERRERA | First ImpressionsI was very pleased
Kim Thorpe | First ImpressionsVery clean and the staff was great.
sherray johnson | Overall ExperienceThis storage was flawless
juan cuellar | Overall ExperienceThe guy at the register took good care of me with excellent attitude and professionalism.
DAVID MORENOVAZQUEZ | First ImpressionsNo complaints. Didn't have any issues
Kaitlin Brown | Overall ExperienceHave become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.
BECKY HOOVER | First ImpressionsFriendly staff and very informative
DEBBIE GRAHAM | First ImpressionsGreat experience definitely auto pay was really helpful not having to worry about another bill and it just paid itself
Rodrigo Rodriguez | Overall ExperienceMy husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.
MICHAEL HARRIS | Overall ExperienceStaff was friendly and helpful. They answered all my questions and made me feel great about my choice
Perla Garcia | First ImpressionsOnly negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.
Dean Thorn | Overall ExperienceThere was no trash receptacles. Not even in the bathroom. That was unfavorable
PAMELA KING | Overall ExperienceThe facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.
JACOB RICHARD | Overall ExperienceStaff and facilities met my needs. If storage becomes necessary again I'll know where to go.
Herbert Atkins | Overall ExperienceWe had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped
Joseph Grunditz | Overall ExperienceI had a very good experience with them and I will go back and use them again Thank You
Roseann Ramos | Overall ExperienceI just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!
Carol Alcantara | Overall ExperienceEverything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.
Dennis Caliyo | Overall Experiencethe wait time in line too long and on hold on the phone too long
Sasha Jackson-Ross | Overall ExperienceMy mom's has had a storage unit there for years...
Scott Walter | Overall ExperienceI don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .
COREY OSTERHOUT | Overall ExperienceAnthony was very helpful!
TAMARA JOHNSON | First ImpressionsNeed to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card
Charlene Palomo | First ImpressionsGreat speedy service.Deseri was excellent m.
Chris Ramer | First ImpressionsStaff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.
GEOFFREY ROCHESTER | First ImpressionsMy code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.
Bailey Dye | Online Move InBest customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.
Lola Thomas | First ImpressionsEvery staff member was extremely pleasant and respectful. Very helpful.
Frank Minor | First ImpressionsVery nice staff.
Phillip Carter | Overall ExperienceIt has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.
Bobby Smith | Overall ExperienceOutstanding in every respect. Well maintained and exceptionally clean
Bob Meador | Overall ExperienceThank you soo much for everyone help @ uhaul truck & storage rental..
Jack Petaishiski | Overall ExperienceVery friendly & helpful team.
Stephanie Jarvis | First ImpressionsExceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.
Ana Smith | Overall Experiencealways a pleasant experance thank you
Jack Petaishiski | First ImpressionsI had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.
veronica willingham | Overall ExperienceSales Associate was very professional and extremely nice.
sherray johnson | First ImpressionsProfessional and very cordial.
Phillip Carter | First ImpressionsI have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.
Elena Stonebraker | Overall ExperienceVery easy to work with and well accommodating
Mario Vignanelli | Overall ExperienceMy move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!
Joseph Elizondo | First ImpressionsThe service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...
Raina Holman | Overall ExperienceAwesome
Daouda Yaya | First ImpressionsAwesome
Daouda Yaya | First ImpressionsService was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.
Ginina Lingat | Overall ExperienceClean. Accessible. Easy to move in and even easier to move out. Great experience!
Rehema Stephens | Overall ExperienceThe staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.
ADRIAN RODRIGUEZ | Overall ExperienceThank you!
PHILLIP CORVELLO | First ImpressionsI only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!
kendall richard | Overall Experiencegreat service!
Aesel Timbol | Overall ExperienceGreat service
JENNIFER THOMPSON | Overall ExperienceI was in and out fast and thestaff was helpful and courteous
Chris Simonin | Overall ExperienceIt went very smoothly. thank you
veronica willingham | First ImpressionsThank you Nancy for all your help. Excellent service!
Aesel Timbol | First Impressionshe timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate
Lisa Haas | Overall ExperienceI had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always
MATTHEW NESVET | Overall ExperienceAll my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.
Ana Smith | First ImpressionsIve used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!
Dina Northcutt | Overall ExperienceGreat facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony
Bob Meador | First ImpressionsVery professional staff
GEORGE ABERNANTHY | Overall ExperienceI moved to vacaville 1 year ago. Hv used this uhal several times. Great people..
Donna Zucchelli | First ImpressionsI rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.
MARI HEISER | Overall ExperienceThe online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.
Dwayne Warren | First ImpressionsFast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own
Sasha Jackson-Ross | First Impressionsvery helpful
richard mckinney | Overall ExperienceClimate controlled units; courtesy moving carts available; and great customer service.
ZABRINA ALLEN | Overall ExperienceThey lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!
Julio Morales | Overall ExperienceSmooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.
Meryl New Manager | First ImpressionsWhen i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!
DIOR GRAHAM | Overall ExperienceIt was fine
Roslyn Hansen | Overall ExperienceVery pleasant and helpful staff
Richard Call | Overall ExperienceThe Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!
MANDISA MONROE | ReservationThe two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.
Alisson Aburto | Reservation>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.
Diane Bell | Overall ExperienceThe staff was quite pleasant and expressed a genuine desire to be helpful.
Melissa Massey | ReservationThe staff at the Vacaville location are very helpful and friendly.
Maria Mantek | ReservationExtremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!
Bette Farris | Overall ExperienceStaff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place
MATTHEW NESVET | ReservationGreat facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service
VERONICA GALINDO | Overall ExperienceGet rid of the crack heads that go in and out of the storage units!
ALFONSO GARCIA | Overall ExperienceI work off hours and it would have been nice to have access late at night
David Blaich | Overall ExperienceYour facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.
Sandra Dale | Overall ExperienceMy experience was great!
SHAVON DEVLIN | Overall Experience