Customer Reviews for U-Haul Moving & Storage of Vaca Valley

778 reviews

2221 E Monte Vista Av   Vacaville, CA 95688
(Aviator Drive)

(707) 474-4387

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(707) 474-4387

2221 E Monte Vista Av
Vacaville, CA 95688
(Aviator Drive)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The team is wonderful! Helpful, kind, and tall around great experience! Laurie is awesome!!!!

Jillian Cassero  |  Overall Experience 
Rating:
5.0

Laurie is awesome! She's experienced, compassionate and understands the struggle of too much SH**. She is the face of calm!! Just what one needs in the storm of moving. Thank you Laurie for being you.

Tina Jackson  |  First Impressions 
Rating:
1.0

The faculty, facility, customer service was Great! But the truck I was assigned was horrible! It says it passed inspection but whomever approved it either did a lousy job or the truck started malfunctioning short after. The truck needs a wheel alignment crucially or a tune up! I lost count of how many times the truck was leaning and or driving me to the opposite direction. Mind you, this was before hauling my stuff, during, and after. I drove 45 minutes on the freeway but it felt like hours due to how petrified I was. I was literally driving 35 mph I kid you NOT!! My truck number is TT1452G. Do not Recommend!!!

ROSA LEONMORENO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte Escobosa  |  Overall Experience 
Rating:
5.0

N/A

Jasmine Muzac  |  First Impressions 
Rating:
5.0

Laurie Hansen (General Manager) was very knowledgeable and helpful. Site is secure & well maintained. I'm very happy to store my belongings at this location.

STEVE BAKER  |  First Impressions 
Rating:
5.0

Laurie and staff are amazing. If I ever need another storage unit I will 100% be coming back. Thank you team!

DAREN ROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Driana Robinson  |  Overall Experience 
Rating:
5.0

Easy rental. Great customer service

Robberta Simmons  |  Overall Experience 
Rating:
5.0

Laurie is excellent, very efficient and joy. Great customer service!

Presie Valencia 
Rating:
5.0

The counter customer service agent was very busy and seemed to managing the entire operation on her own. Yet she still provided excellent service. She deserves han immediate pay rise and a promotion as soon as practicable.

HARRY HALE 
Rating:
5.0

Customer did not leave a comment.

Vicki Prewitt-kay  |  Overall Experience 
Rating:
5.0

I had an excellent experience with Uhaul at the newer Vacaville location. Every time I called or walked into the office, the staff was extremely helpful and very friendly. I’m sure most people don’t look at or walk into a storage facility and think, this place has good energy but I did. A special Thank You to Laurie H who is the best at what she does and always has a friendly smile on her face.

Theresa Warren  |  Overall Experience 
Rating:
5.0

The manager Laurie Hansen is amazing. She goes above and beyond for her customers. The facility is immaculate and security is top notch. Thank you Laurie Hansen for running an amazing facility and being an advocate for customers!

Kathleen Swank  |  Overall Experience 
Rating:
5.0

Nice big and convenient U-Haul facility.

Lanelle APierce  |  Overall Experience 
Rating:
5.0

Very pleased

Jennifer Stanley  |  Overall Experience 
Rating:
5.0

Securing my storage unit online was very easy and saved me time from having to wait in line at the store. When I first went to use it, the attendant explained everything very clearly. I was impressed with how neat and clean everything was!

Robert Thrash  |  Online Move In 
Rating:
5.0

I lost my phone and ended up returning it back later than expected but the staff was so nice and I did appreciate that very much

Jessie Zapata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORELLA TAPP 
Rating:
3.0

Customer did not leave a comment.

Jennifer Rossi 
Rating:
5.0

Jason on East Monte Vista and Vacaville California is the best customer service person that I've ever ran into

Missy Dillahunty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Hague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Reyes pina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sage Trucano 
Rating:
5.0

Customer did not leave a comment.

Ahman Millener  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Robles 
Rating:
5.0

Customer did not leave a comment.

Summer Oien  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Deza 
Rating:
5.0

Laurie is the best at what she does helpful knowledgeable,personable.

sherry pencek johnson  |  Overall Experience 
Rating:
5.0

Laurie is knowledgeable and efficient. I appreciate the care taken in maintaining an impeccably clean facility. I would definitely recommend to everyone.

sarah spitzer  |  Overall Experience 
Rating:
3.0

I was charged 26 for gas. Got it half full returned it half full.

Rick Ruggiero 
Rating:
5.0

Customer did not leave a comment.

Kenji Hickman 
Rating:
5.0

Customer did not leave a comment.

Edward Tauasosi 
Rating:
5.0

Customer did not leave a comment.

Tanya Schuster 
Rating:
5.0

The website is horrible

Tonya Dretzka 
Rating:
5.0

Love the fun woman who helped us. She added words of encouragement and confidence

Kaye Juhl 
Rating:
5.0

Good location & safe storage ..

RONIN HILAHAN  |  Overall Experience 
Rating:
5.0

The gas hose was disconnected when we tried to put gas and it leaked.

Myrna Ludovico 
Rating:
5.0

Customer did not leave a comment.

Michael Corbeaux 
Rating:
5.0

Great service, quick in and quick out. Good location too

Sukhparspreet Sidhu 
Rating:
5.0

All ok

Guillermo Mendoza 
Rating:
5.0

Customer did not leave a comment.

Salvador Romero  |  First Impressions 
Rating:
5.0

Diane and her staff are outstanding. Over the years, I have held various regional management Positions. I made it a habit to always look for another manager 41 of my operations no matter what I was doing. A sort of head hunting if you will. I say this because if I was still in a position to make those decisions. I would probably take Diane away from you guys. That's the kind of admiration I have for her and her team. You folks are very fortunate.

William Watson  |  Overall Experience 
Rating:
3.0

see above comment regarding the drop off location

ALVARO THIMANN 
Rating:
5.0

Totally satisfied customer. Thank you Jason J.

wendy sheets 
Rating:
5.0

Storage rates too high.

RICHARD STITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Koenitzer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelly Lopez  |  Online Move In 
Rating:
5.0

Lori is awesome

Robyn Jones  |  Overall Experience 
Rating:
5.0

Very nice facility! Super clean and user friendly. We had a climate controlled single car garage sized unit and were very happy with it. Push carts on site you can use for free and you can buy boxes, tape, etc on site. Would highly recommend to anyone looking to rent a storage unit.

Debbie Bokum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Hansen  |  Overall Experience 
Rating:
5.0

Laurie is a big help making my storage needs easy

Troy Hansen  |  First Impressions 
Rating:
5.0

Everyone was outstandingly helpful, in a time of required assistance: Corporate, Ownership, Management, &, Staff! "Thank You" so, very, muich!

MIKE LEWIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA YOUNG   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

oliver rimando 
Rating:
5.0

Customer did not leave a comment.

Kenneth Lewis  |  Overall Experience 
Rating:
5.0

Registering online was easy and convenient. Storage facility was clean and clear of People traffic storage unit was ready with lock inside would highly recommend U haul VacaValley.

Abel Garcia  |  Online Move In 
Rating:
5.0

The staff and manager were awesome! I have nothing but great things to say about this facility.

Adbeel Emiliano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Ray 
Rating:
5.0

I contacted the manager, via phone, to confirm that the unit was indeed the size of the unit listed, reserved it online and went to their office the following morning to complete the application process to secure the unit, received instruction as to where it was located, went to the unit and was extremely happy with the unit and very satisfied with my experience.

DIANA HARRIS  |  First Impressions 
Rating:
5.0

At this location, I was greeted with joy and positivity. The employee actually came outside to greet me while dropping off the equipment. He was pleasant and a true professional that supported a positive customer experience.

Sean Malis 
Rating:
5.0

Customer did not leave a comment.

Savannah Barajas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matias Hernandez 
Rating:
5.0

My experience with this storage facility has been amazing. Moving is stressful, staff has been helpful in arranging my storage needs easier than I ever expected. Would definitely recommend it.

Julie Leyva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fred vera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA Cerritos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Smith 
Rating:
5.0

Customer did not leave a comment.

Devina Bowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha Marsh  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alisha Marsh  |  Overall Experience 
Rating:
5.0

Always great customer service

CHRISTINA Cerritos 
Rating:
5.0

I would definitely use this facility again.

MARY LEWIS  |  Overall Experience 
Rating:
5.0

great place

Zlatoslava Karga  |  First Impressions 
Rating:
5.0

Very helpful and very nice !!!

Michelle Wright  |  Overall Experience 
Rating:
5.0

The staff is professional with a great personality. They always have accommodated my needs. Thank you Laurie for all you have done. I would definitely recommend this facility. I have used other u haul facilities and they are by far the best.

Ruth Bowen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen Tannous 
Rating:
5.0

Our storage facility was great also w/ staff.

james evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne Samuels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Taber 
Rating:
5.0

Customer did not leave a comment.

Sunchae Davis 
Rating:
5.0

Customer did not leave a comment.

Jeffery Owens 
Rating:
5.0

Laurie and her staff are always approachable and solution oriented. A must have for customer service. 5STAR!!!!!!!

Ken Gamble  |  First Impressions 
Rating:
5.0

Great staff

JOHN E DEARDS 
Rating:
5.0

U-haul has always been there for me when I need them, sometimes totally going out of there way to make things easier for me. Always with a helpful and respectful attitude. I always recommend h-haul to my friends and family. Moving is a stressful time, you guys always make it easier. Thank you!

Jose Valeriao 
Rating:
5.0

Very helpful staff!

Tina Romero  |  First Impressions 
Rating:
5.0

patient with the change and pricing discrepancy

jack kammer  |  Overall Experience 
Rating:
5.0

Well kept and secure..if the operating hours could be extended for those of us working

OLA AUSTINOKAFO  |  Overall Experience 
Rating:
5.0

Thank you

Jesus Acosta  |  Overall Experience 
Rating:
4.0

Theres an old guy there that looks very strict. He does not have customer service at all.

ART VILLEGAS 
Rating:
5.0

Customer did not leave a comment.

Sunchae Davis 
Rating:
5.0

Laurie Hansen is Amazing and VERY kind and helpful. Super knowledgeable. Her staff is well trained and awesome as well.

Adam Baptista  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUSTIN BONILLA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Stagg 
Rating:
5.0

Customer did not leave a comment.

Barry Adams 
Rating:
5.0

Customer did not leave a comment.

Stan Lahmon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Slisher 
Rating:
5.0

They were very thorough with the trailer hookup and made sure that i had lights and all .

aaron cole 
Rating:
5.0

Customer did not leave a comment.

Mark Tinsley 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA Cerritos 
Rating:
5.0

Customer did not leave a comment.

Dean Soloaga 
Rating:
5.0

Keep Laurie on board as your Manager. I have rented there for several years now as a business and private renter. Accomodations and customer services have always been top notch. I have rented storage units all over the area and it is not easy to find good customer service. Very pleased with services here. Keep up the good work.

Ken Gamble 
Rating:
4.0

Customer did not leave a comment.

Dylan Alcayaga  |  Overall Experience 
Rating:
5.0

Very helpful staff, no issues. Was on the road in 10 minutes or less.

John Tusting 
Rating:
5.0

Customer did not leave a comment.

Tonika Lane 
Rating:
5.0

Very clean and professional service.

Shawn reynolds 
Rating:
4.0

Customer did not leave a comment.

Anthony Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akeisa Abercrombie  |  Online Move In 
Rating:
5.0

I had a great experience at this storage facility. Laurie was great and all staff were friendly. The only bad thing I have to say is that there was another customer that was extremely rude to me . I was getting my stuff out of my storage. This rude lady tells us to move out of her way. There was a parking stall but she parked in front of my car. She started yapping how everyday she has to tell someone to move . I just said to her she didn't have to be so rude. She started cursing at me and blamed me for her losing her key to her storage. I almost wanted to call the police. The lady looks like she lives in her car . I just think it was uncalled for and things like that shouldn't happen. I didn't feel safe around her. But other than that customer I had a great experience.

Erica Flores  |  Overall Experience 
Rating:
5.0

I just want to sincerely express the total truthfulness of my UHAUL rental experience as absolutely wonderful. I must say my customer service satisfaction has everything to do with the General Manager, Laurie. I actually told her that she should be crowned as UHAUL’ s queen of the GM’s. Reason being is I’ve been a satisfied customer of UHAUL, truck and equipment rental as well as storage space rental for a prolong period of time. In which case, I’ve came into direct contact with several on-site General Managers. That being said…Laurie by far as being the “Greatest” of them all. She deserves a raise and a promotion by UHAUL because she’s not only an asset for the company but she’s a great asset. Truthfully yours, Charles E. Pullen.

Charles Pullen 
Rating:
5.0

Customer did not leave a comment.

Stan Williams 
Rating:
5.0

Customer did not leave a comment.

Michael Swatek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Haynes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Solom 
Rating:
5.0

Customer did not leave a comment.

daevon mcclain vanmeter 
Rating:
5.0

Customer did not leave a comment.

Michael Vojkufka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri Roberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliot Darling 
Rating:
5.0

My experience felt carefree. I appreciate the kindness Customer service gave. Its not very often these days that you have ppl that are confident in their knowledge of the business they represent & how they talk to their customers. It makes all the diff in the world when you give great customer service, because you want their business. Their great experIence will generate more ppl. Nice going Uhaul. Please hire more great ppl to represent your brand.

Louina Havili  |  Overall Experience 
Rating:
5.0

Laurie has great customer service skills. My bill after i left was wrong, i must of misunderstood the conversation but i went back the following day & Laurie helped me understand my situation better. Her help was exceptional. I appreciated that so much. Thank you .

Louina Havili  |  First Impressions 
Rating:
5.0

The truck i used should've never been allowed on the road, the back right tire (dually) was bald over half of the tire and clearly had skidded (was no longer round on part of the tire). the location and personnel were incredibly helpful and nice and would recommend them.

Haylee Clay 
Rating:
5.0

Customer did not leave a comment.

Eliot Darling 
Rating:
5.0

A most excellent storage resource!!! Perfectly clean, attentive staff, easy in and out. Just wish prices hadn't gone up, but it motivated me to get into the room and purge lots of unnecessary "stuff" !!!!! :))

Heidi Campini  |  Overall Experience 
Rating:
5.0

Very very clean & nice facility.

VEDA BOLES  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

aaliyH Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra Johnson 
Rating:
5.0

I will for sure be recommending this location to friends. The staff was beyond helpful. From registering when I first got there, renting a Uhaul a few weeks later, and terminating my lease they went above and beyond multiple times to make everything convenient and quick! I have used many different uhaul and storage places in the past and the staff here makes this one my absolute favorite. Thank you!

lauren janney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Bowman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUSTIN BONILLA  |  First Impressions 
Rating:
5.0

Laurie and her staff are amazing!

Carolyn Wold  |  Overall Experience 
Rating:
5.0

Regarding my own experience, I can't think of anything that you can do to improve your facility at this time. If everyone gets treated as well as I have this past year, you will always have happy customers. You are friendly, helpful, and responsive. The facility and grounds are always clean, prices are reasonable, and everything functions/runs well, and that includes the rental vehicles.

Janice Contestable 
Rating:
5.0

Laurie and her staff are amazing!

Carolyn Wold 
Rating:
5.0

friendly and helpful staff

john solom  |  Overall Experience 
Rating:
4.0

Had some problems with the exit gate causing congestion with other users. Overall, an outstanding facility.

Dale Williams  |  Overall Experience 
Rating:
5.0

Uhaul’s computer system is terrible! It took twice as long to get the truck and contract because of multiple glitches with the rental program. Additionally, the geolocation service didn’t work even though I had location services on, I couldn’t complete the after hours return.

Carolyn Wold 
Rating:
5.0

Customer did not leave a comment.

Katherine Jackson  |  Online Move In 
Rating:
5.0

Fantastic staff!! Laurie Hansen was very knowledgeable, answered my many questions, and very professional. Gladly will recommend!

Laurie Dewsnup  |  Overall Experience 
Rating:
5.0

Laurie and Jason went above and beyond! They were so helpful, friendly and accommodating! Thank you

Alicia Salomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Herrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor Nixon 
Rating:
4.0

Have the trucks already on the full level with gas in them.

mildred gilbeaux 
Rating:
4.0

A bit more room for parking with a large trailer or any trailer.

Alexander Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deann Atallah  |  First Impressions 
Rating:
5.0

I didn’t worry about someone trying to break into my storage. This is my second time storing my belongings there and I would definitely use their services again!

HELEN CUEVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA CERRITOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN CUEVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique DuBose 
Rating:
5.0

Customer did not leave a comment.

HELEN CUEVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Murad 
Rating:
5.0

Quick and easy return process

patrick gutierrez  |  First Impressions 
Rating:
5.0

Customer service at the storage facility was outstanding and they were extremely helpful

Brian Bero  |  Overall Experience 
Rating:
5.0

What a pleasant place to pick up a U-Haul! We can't speak highly enough of representative of U-Haul of Vaca Valley. He was friendly, informative, and knowledgeable of everything U-Haul. I'm sorry we can't remember his name! The facility was clean and quiet; we will be sure to contact them next time we need a U-Haul in the Sacramento area.

Melinda Wolfman 
Rating:
5.0

Customer did not leave a comment.

Marlene Stilwell 
Rating:
5.0

Customer did not leave a comment.

Roxanne Allen 
Rating:
5.0

Customer did not leave a comment.

Clauida Versaggi 
Rating:
3.0

The General Manager in Vacaville was AWESOME and so helpful, (sorry I forgot her name)!!! The layout of the facility is weird, hard to figure out where to go with the vehicle you are returning. The place seems like a really nice storage facility that does rentals on the side.

Janet Ashley 
Rating:
5.0

Customer did not leave a comment.

Dennis Daniels 
Rating:
3.0

The GM was great. She was quick, friendly & knowledgeable when I picked up. When I returned the uhaul later that evening, the guy who "helped" me was rude, accused me of not having enough fuel & said I should've taken a photo prior to prove it was the same fuel level & he had zero customer service skills. If I ever rent again from this facility & see him there, I will go to a different location.

Makanani Walker 
Rating:
5.0

Customer did not leave a comment.

Brittany Ballesteros  |  Overall Experience 
Rating:
5.0

Staff was always friendly and quite helpful.

Janet Bawart  |  Overall Experience 
Rating:
1.0

Movers advertised through uhaul did not contact us . Then when we show up to rent the truck . They said they were going to give our truck away. The customer service representative had poor service and poor attitude. Did not provide the dolly we paid for. Then they said our tank was 3/4 full. However it wasn’t. Just Poor service overall.

Hakim Cardoza 
Rating:
5.0

Lauren the manager was especially helpful thank you for all your help

Les Fishburn 
Rating:
5.0

Laurie and staff have been awesome! The facility is very clean and well cared for. The temperature was always comfortable, and I felt safe accessing the unit. The location right off the 505 was super easy to access. 5 star service !

Lisa Porter  |  Overall Experience 
Rating:
5.0

Laurie the manager is very professional and it’s why I came back to u haul. The facility is clean and well cared for. I feel safe as a women going there.

Desiree Sandoval  |  First Impressions 
Rating:
5.0

If needed I would definitely use this facility again.

Kimberley Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON EAKIN 
Rating:
5.0

Customer did not leave a comment.

Janice Contestable 
Rating:
4.0

Customer did not leave a comment.

Michael Bruton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Robinson 
Rating:
5.0

Customer did not leave a comment.

Janice Contestable 
Rating:
5.0

Customer did not leave a comment.

Jami Thorp 
Rating:
5.0

excellent customer service.

Corey Morgan 
Rating:
4.0

Customer did not leave a comment.

David Parke 
Rating:
5.0

I been struggling with the level of service in the last few years primarily with time invested from manager or stuff going not extra mile explains my part as client example I am using is check mark on oil change invoice. Sure every box is marked job was not looked at or check some how it turns a standard to do on paper we pay that was good job The manager handling my contract was everything And more I took me few minutes to apply my self And listen as he was explaing my role, he role played everything from A to Z more showing what can be a simple mistake causing frustration how to fix I am a compulsive always asking why is this....he nswered in detail logical explanation on closing hours gate locked so on This gentleman restore my confidence in my right to inquire why in fact he reminded me what we American lived by the code of American standards in every step when we work do it right U Haul hold the hight American standards presented by the manager at this facility Please be contagious we need it

Victor Hariri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Cherny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Cherny  |  Overall Experience 
Rating:
5.0

Laurie is the perfect example of a great person to be in a customer service role. I could not be happier with my experience today.

Rachel Job 
Rating:
5.0

Customer did not leave a comment.

Michael Corbeaux 
Rating:
4.0

Customer did not leave a comment.

Steve Pacini  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sara Ruhe  |  First Impressions 
Rating:
5.0

I felt that my possessions were in a secure facility and my locker was alarmed when I was away for the last year. I had previously had a locker at Public Storage in Fairfield and it had been broken into several times and management there wasn't concerned about break-ins at all.

Marvin Mccormick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nettie alex  |  First Impressions 
Rating:
5.0

Excellent customer service and very well managed

John Guadarrama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julius Macachor 
Rating:
5.0

Customer did not leave a comment.

Janice Contestable  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Mejía Molina 
Rating:
5.0

Truck ran well - no issues - all lights and indicators worked - tires looked good - staff very friendly and helpful. My only recommendation is the brake pedal seemed soft, but everything functioned well.

Craig Mohar 
Rating:
5.0

Customer did not leave a comment.

Michael Falesch 
Rating:
5.0

Everything was perfect!

Ann Hernandez 
Rating:
5.0

Customer did not leave a comment.

Judith Medeiros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Gallon 
Rating:
2.0

My storage unit was vacated without my knowledge or written notice. Then the manager made up story saying my lock was removed, I hadn’t been there since August, and they never notified me that the storage was open.

Patricia Beard  |  Overall Experience 
Rating:
5.0

Staff professional and customer friendly. Well clean and maintained facilities. The auto sensor lights need to be serviced inside of storage unit, automatic exit gate in back of storage facility needs to be maintenance and check on regular basis as a suggestion, for safety and security.Sometimes it doesn’t open or close properly. Thank you Vaca Valley U-Haul of Vacaville, Ca I appreciate you. Sincerely, Aliciea A. Walker

Aliciea Walker  |  Overall Experience 
Rating:
2.0

The pick up was more than 60 miles from my home and on a Friday afternoon traffic was miserable.

terry wilson 
Rating:
5.0

Excellent in all regards. Ms. Hansen is a professional in every regard,

John Alexander 
Rating:
5.0

I get surprised whith everything, nice building, clean area, friendly people working there, enough rolling cars to move my merchandise (by each door) completely satisfied

Carlos Hernandezcisneros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Harting 
Rating:
5.0

Customer did not leave a comment.

sarah hurley  |  Online Move In 
Rating:
5.0

The facility is very clean and well lit. Excellent access hours. Staffs are very helpful and always available. Highly recommended.

Eric Lin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAREN ROSS  |  First Impressions 
Rating:
5.0

I loved everyone there, they were helpful and caring. I can’t image going anywhere where else!!! You are the BEST!

Katherine Goodson  |  Overall Experience 
Rating:
5.0

Great location, secure, clean, and the representatives were always friendly and helpful.

ALVIN EDMUNDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Guetter 
Rating:
5.0

The manager was super friendly and accommodating every time we interacted.

Jessica Fuzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Fuzie 
Rating:
3.0

Customer did not leave a comment.

Thuan ngyen 
Rating:
5.0

Much better run than the location on "hamburger hill." Staff seem to have a genuine interest in helping customers.

Walt Reed 
Rating:
5.0

Professional, courteous and cooperative in every regard.

John Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi Campini  |  First Impressions 
Rating:
5.0

Excellent Service!!

Zane Salsis 
Rating:
5.0

Great Overall Experience

Timothy Vargas 
Rating:
5.0

Laurie was very friendly and helpful.

Sharon Hein  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren DeHart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tami Post  |  First Impressions 
Rating:
5.0

We had to go to 3 different U hauls to finally get the truck we reserved The customer service overall was absolutely outstanding

MICHAEL FELDER 
Rating:
5.0

Great place Great Crew. Great Manager. Great Experience. Ty

Christian Losier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Borden 
Rating:
5.0

Very clean and well kept facility. Staff was very helpful!

Timothy Mcguire  |  Overall Experience 
Rating:
5.0

Associate was wonderful.

Victoria Jacobson 
Rating:
3.0

Customer did not leave a comment.

Kimberley Floyd 
Rating:
5.0

Laurie and her staff are phenomenal! It’s too bad that I have to move - she was amazing! I would highly recommend this location to anyone in the area.

Vanessa Montiel  |  Overall Experience 
Rating:
5.0

The management team there is Awesome.. Very helpful and know everything it is to be known about the business

Veda Carter  |  Overall Experience 
Rating:
5.0

Excellent experience from day one. Very professional helpful staff always.

Zach Brink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Kay Perri 
Rating:
5.0

Customer did not leave a comment.

mary classic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Bilyeu 
Rating:
5.0

I would recommend this storage place to all who need it .. Staff are all friendly and knowledgeable it was very clean and safe and once again very clean… Hours are great👍🏼 Keep up the good work…

Olivia Flores  |  Overall Experience 
Rating:
3.0

I did not receive a receipt for delivering the trailer as the person promised I would

Anne Snow 
Rating:
4.0

Customer did not leave a comment.

Jacob Howerter 
Rating:
5.0

The manager and her entire team are outstanding. I've been in the customer service business for over 40 years and If I was still in business I would probably steal your manager from this location. Fantastic can't say enough.

William Watson  |  First Impressions 
Rating:
5.0

Thank you so much for being the BEST STORAGE UNIT In CALIFORNIA!! Laurie, Jason,Mark, Sherie, and the all the staff were awesome. Thank you Vacaville U-Haul

Ashlee Vanderwold  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Thank you to you All...RK

Rosemary Kroll  |  Overall Experience 
Rating:
5.0

Laurie was very nice and helpful. The facilities were well-maintained. I had a good experience with this U-Haul.

VAISHALI PRABHU  |  Overall Experience 
Rating:
5.0

Very nice staff...will continue business & referrals to friends.

Tye Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Bero  |  First Impressions 
Rating:
5.0

Laurie is great!

Mari Senabandith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devon Vickrey  |  First Impressions 
Rating:
5.0

Very helpful

John Reyna  |  Overall Experience 
Rating:
5.0

Manager was super helpful with great customer service.

Amy Webster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELBY ROBINSON  |  Overall Experience 
Rating:
5.0

You your facilities were clean and the staff was most helpful

Jesus Acosta  |  Overall Experience 
Rating:
5.0

That lady in their was the best ever.

Joseph Boone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serah Vigil  |  Online Move In 
Rating:
5.0

Staff was very helpful and answered all my questions. They made the move in process very painless. I'm happy that I chose this location to store my things.

Jeremy Kuhn  |  Online Move In 
Rating:
5.0

Great for us while we needed it!

Scott Tuttle  |  Overall Experience 
Rating:
3.0

there was a sign that stated first month free, but nothing was mentioned

Corey Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary Kroll  |  First Impressions 
Rating:
5.0

Keep up the Great Customer Service!!!

DEMETRIA GIPPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE EYESTONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Piper  |  Online Move In 
Rating:
5.0

Ernest & Jason were super duper helpful , I am a mother of 2 & they were always prompt & courtesy of both my kids aka the teenager & toddler!

TINA JAMES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Ha  |  First Impressions 
Rating:
5.0

They were so helpful & understanding of my needs & situation as to time frame. They are A+for me

June Beatty  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CALEB RUSSELL  |  Overall Experience 
Rating:
4.0

Clean facility. Rented the truck at another facility at 7:00 a.m. but was not able to get keys to the storage unit until 9:00 a.m. Had to wait to leave town to pick up the furniture. That was disappointing. Key to gate did not work either. Make sure you ask for 2 keys for this situation also.

Diane Karn  |  First Impressions 
Rating:
3.0

No one called me to talk about extended hours to 24 hours access and the man at the front desk always had a attitude every time we went and I didn't feel comfortable. Like he was mad at the world and that's not cool for a customer side. You need happy people that make you feel welcome. I didn't get that at all.

Juan Aranda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Wheeler  |  First Impressions 
Rating:
5.0

The general manager was outstanding!

HECTOR ZAVALA  |  First Impressions 
Rating:
5.0

7pm is too early to close for working people otherwise the place is beautiful clean and the staff is fantastic appreciate it.

FRED PIERCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara Shimel  |  Overall Experience 
Rating:
5.0

The staff where always kind and due to this specific location being so convenient i now have higher standards for storage units. They have an elevator and dollies to use no extra costs definitely would use again.

salvador sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katheryn St Aubin  |  Overall Experience 
Rating:
5.0

This u haul storage was pricey, but it was one of the least expensive storage places out there when i was looking. I only rented for a few months and don't have luxurious items so in the future I would skip the insurance. The whole place is climate controlled which makes the price worth it. I would rent from here again if needed. Employees were friendly and helpful.

Sandra Sanchez  |  Overall Experience 
Rating:
5.0

I was very impressed with my storage unit. Staff was awesome. I would highly recommend this place to friends and family. It was nice and clean

Erica Flores  |  First Impressions 
Rating:
4.0

I love the entire experience with the exception of the astronomical $40 late fee.,, The staff was absolutely fantastic they were very helpful But I highly appreciate that. The guys working in the office deserve a pay raise. You could probably take that out of the fees that you charge everybody for being A-day or 2 late

Gene Hamilton  |  Overall Experience 
Rating:
5.0

Great friendly staff

Troy Hansen  |  First Impressions 
Rating:
5.0

Very clean building manager was very helpful during a stressful time

Kathleen Sebesta  |  First Impressions 
Rating:
5.0

Great facility, I actually recommended some family to it for their storage.

Derek Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Becerra  |  Overall Experience 
Rating:
5.0

Wonderful facility and staff. Helpful and accommodating and a pleasure to store there.

Judith Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Lewis  |  First Impressions 
Rating:
5.0

Nice folks, caring and helpful. Only reason I left was for an extra large unit I finally got after being on a waiting list.

David Buller  |  Overall Experience 
Rating:
5.0

Laurie you are the greatest ever. Thank you so much for your dedication and wonderful attitude. You made this long distance move one of the greatest experience on this journey of mine. I am so glad that I had the opportunity to meet such a great person before I left California. I was starting to believe that great customer service did not exist anymore. Thanks Laurie for giving me hope again. Have a Merry Christmas and a Happy New Year.

Lola Thomas  |  Overall Experience 
Rating:
5.0

The facility is very clean and well maintained. There are security gates, and key cards to control entry; as a single woman I never felt worried about accessing my belongs.

KATRYN SYVERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara McCown  |  First Impressions 
Rating:
4.0

The staff was wonderful and caring .They were very awesome it wasnt just about work they also were very understanding, they worked with u and would check up on me with my health issue they know I had they we caring. Place was always clean and bathrooms. I will miss them especially Lori ,Jason And the little Mexican lady Thank u I will always be grateful to u guys and I apologize for abusing my privileges Thank u for all u guys have done.

emily johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanne paiva  |  Overall Experience 
Rating:
5.0

One of the best storage facilities and staff I’ve been associated with. The staff were very knowledgeable about the array of U-Haul services were very helpful in assisting with my move. From the truck rental to securing helping hands to minimize the truck rental hours and addressing the physical requirements they stayed involved. Wonderful folks to work with!

RONALD PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Basit Amin  |  Overall Experience 
Rating:
5.0

Very clean, friendlyand helpful staff

Arlene Rinker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ailene Carringal  |  First Impressions 
Rating:
5.0

Another customer was throwing garbage in our unit. Staff resolved the issue quickly!

Philip Mikesell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Berkenroth  |  First Impressions 
Rating:
5.0

The “free” months for my truck and unit rental was a bit confusing

Jessica Fuzie  |  First Impressions 
Rating:
2.0

I attempted to close my storage unit and I no longer had access to the storage unit online. I attempted to call the local number when I was forwarded to the call center. They told me there was nothing they could do from where they were and tried to forward me to the local number again which immediately forwarded back to the call center. I was then told that they were going to send a message, and that I would be receiving a call from the local center. I never received a call. This is not the first time that either my wife or myself attempted to call the facility and was forwarded to the call center. It seems they are never available to take your call and when you are at the facility, you have to hunt down the clerk because they are not in the office. That being said, the facility is well maintained and accessing the unit was simple.

JAYSON KEHR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Lewis  |  Overall Experience 
Rating:
5.0

Ernest was very helpful

Robberta Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mustafa Almuslimawi  |  Overall Experience 
Rating:
5.0

We’ll lit location, easy access to facility, Ernie is a great employee, very helpful

Al Buitrago  |  Overall Experience 
Rating:
5.0

Best self storage I’ve used ever.

Nicholas Cardin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENNEA GAYLENE THORNTON-DOWNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENNEA GAYLENE THORNTON-DOWNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor Herrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli Courson  |  Overall Experience 
Rating:
5.0

The staff was absolutely fantastic. Courteous informative and pleasant. That location is the best and worthy of my business.

FRED PIERCE  |  First Impressions 
Rating:
5.0

Laurie is very friendly and cooperative

Mustafa Almuslimawi  |  First Impressions 
Rating:
5.0

It seems like a open staircase is essential. Maybe there is one but I was not aware of it?

Matthias Hess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Sardenga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Traylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Deangelis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charity Clawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Gaona  |  Overall Experience 
Rating:
5.0

Lady at the counter was very friendly, and vey helpful

Al Buitrago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shahmir nadjmabadi  |  Overall Experience 
Rating:
5.0

Very quick and easy. Most hassle free experience to rent storage and a truck I've had. Staff was very helpful

Ashenden Salazar  |  First Impressions 
Rating:
5.0

Ernest and Laurie were great help..Thank you guy

Atasha Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hunter perkins  |  Overall Experience 
Rating:
5.0

Laurie made our stressful move easier! She was always very helpful and accommodating for us. I would highly recommend this facility. Very clean and safe.

cathy mcphillips  |  Overall Experience 
Rating:
5.0

The manager on duty was super friendly and professional. It was a great experience. I also worked with Dee the say before when I bought boxes. Amazing staff and clean facility

Alan Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Serrano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel Oelsner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matthew Dorais  |  Overall Experience 
Rating:
5.0

My Family visited the location on 2221 East Monte Vista in Vacaville. The staff were very friendly, knowledgeable and professional.

DEMETRIA GIPPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brayton Spangler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENNEA GAYLENE THORNTON-DOWNS  |  First Impressions 
Rating:
5.0

Laurie is great, she is a sweetheart. The lighting inside the facility is futuristic. I don’t normally use storage facilities but this one has spot lighting as you walk through and the units are climate controlled to protect your contents.

Ken aberson  |  Overall Experience 
Rating:
5.0

By far one of the best experiences at any U-Haul location

Luis Velasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Anderson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rose McQuitta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli Courson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Scruggs  |  Overall Experience 
Rating:
5.0

Have used Uhaul Storage Company 2 or 3 times now. Very happy with their service.

JERRY SCRUGGS  |  Overall Experience 
Rating:
5.0

Incredibly friendly and helpful staff, well maintained and clean facility.

Kelsa West  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna Patrick  |  Overall Experience 
Rating:
5.0

The staff is amazing, they have great rates at the one in 2221 E Monte Vista Av. I love this place, I’ve rented here before and will do it again if needed! Thank you for the excellent service

jennifer boswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Barnes  |  First Impressions 
Rating:
5.0

Our overall experience was outstanding. The staff are wonderful people and I would highly recommend this facility.

Melody Vasquez  |  Overall Experience 
Rating:
5.0

The facility is immaculate, and the staff were always friendly, outgoing, and helpful. Can't say enough good things about them! Warren, American Canyon

Warren Tausch  |  Overall Experience 
Rating:
5.0

Lorrie and her staff are absolutely awesome. We had to put all of our things into 2 storage spaces at the last minute on our move from California to Texas. This was due to the fact that our first movers didn't show up and we had to be out of our house because it was closing. Lorrie made sure that I had 2 units on the 1st floor and as close together as possible. Then or 2nd movers were 6 days late to pick up our things to take to Texas. I'm the meantime I had to leave for Texas so I would be there for the closing of the Texas house. Lorrie and her staff went above and beyond every day too be ready for the movers to show up. She made sure that whenever the movers finally showed up they would have access to my items. I would highly recommend this storage location. It is clean and climate controlled and the staff goes above and beyond to help make your experience as good as possible.

Martha Luttrull  |  Overall Experience 
Rating:
5.0

The Vacaville facility couldn’t have been more helpful after the wildfires. We are very appreciative of their willingness to help during some of our most trying days. I would absolutely recommend this facility.

Michael Protsman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy Day  |  Overall Experience 
Rating:
5.0

The new facility in Vacaville is state of the art and very secure. Great staff and customer service. Highly recommend them.

RONALD PEREZ  |  First Impressions 
Rating:
5.0

Thanks for everything. I appreciate having live humans at the facility to help with the website.

Peter Liloyan  |  Overall Experience 
Rating:
5.0

The signup process was smooth, and Diana and the rest of the staff (I forgot their names, sorry!) were very helpful. It was nice and clean and I had no trouble at all getting set up and storing my things. Would definitely recommend it to others, and if I need to store things in the future, I will use this facility, if at all possible. 5 out of 5 stars!

Julie Carneiro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Gresley  |  Overall Experience 
Rating:
5.0

Excellent and clean place!!!

Brenda Toledano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shere Queen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody Vasquez  |  First Impressions 
Rating:
1.0

I would rate this as outstanding; if it were just about the facilities and the customer service.However,, the fact that U-Haul issued me a confirmation number and then did not honor the reservation, was an inconveniente to say the least. Thankfully, the staff in Chico (Lauren is great) was accommodating and patient—the computer discrepancy notwithstanding. This gaff ultimately forced me to rent a storage space 90 miles away in Vacaville—which will now cost me much more to pick up the items stored and bring them back to Chico. Even when I arrived in Vacaville there was no record of my reservation—even though the Chico staff had set ti up themselves in my presence. What is going on with this computer system???

Joseph Hudelson  |  First Impressions 
Rating:
5.0

The gentleman working there wasn’t able to get my card that lets me in or out to work and when we were done and ready to leave, the card still wasn’t working!

HELEN CUEVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Sandoval  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirelll Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria acosta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosie Aguilar  |  Overall Experience 
Rating:
4.0

Thanks to the staff for making my visit easy to accommodate my storage space.

Martin Strange  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Berumen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken domingo  |  Overall Experience 
Rating:
5.0

Everyone who works there that has helped me are great friendly people .

Nuno Mendonca  |  Overall Experience 
Rating:
5.0

Exceptional staff very helpful, well-educated, and available when necessary. We strongly recommend this location!

Elizabeth Toth  |  Overall Experience 
Rating:
5.0

Loved the fact I could go when convenient to me the hours are early as well as late so even if the office wasn't open I could get in to my storage around my schedule not someone else.

Jonathan Desmarais  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Wold  |  Overall Experience 
Rating:
5.0

Laurie is so friendly and very helpful.

Metro Tech  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Wildman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy scott  |  Overall Experience 
Rating:
5.0

Gold Standard Service

Chuck Archer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karynda Ibarra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rudy Zarate  |  First Impressions 
Rating:
5.0

Even though I did not end up renting a storage unit the staff was wonderful. After arriving I discovered the units they had available was not going to fit my needs. I would recommend this facility because of the staff and their fantastic customer service.

Linda Bergen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veda Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAVON DEVLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terence holmes  |  Overall Experience 
Rating:
5.0

Very clean. Staff very nice and helpful.

Marjorie Breen  |  Overall Experience 
Rating:
5.0

I would recommend I-mate haul to friends and family

Karen Hatchel  |  First Impressions 
Rating:
5.0

Great staff

roxanne bryant  |  Overall Experience 
Rating:
5.0

Exceptional staff very ethical, professional, and willing to assist in every way possible. Both staff were outstanding so kind and considerate. The facility is in a nice area, very clean, and well-maintained. We strongly recommend this facility to all who are so fortunate to read this post. Our thanks to staff and management for a wonderful experience upon arrival to this area.

Elizabeth Toth  |  First Impressions 
Rating:
5.0

Manager Laurie helped me. She was very nice, professional, helpful, and has excellent customer service skills. Laurie represents U-Haul wonderfully and with pride !

Brenda Risk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delric Harewood  |  First Impressions 
Rating:
5.0

Very pleased with the experience. I am very grateful that you were able to help me with my needs. Easy reservations, easy check in, easy access to my unit, along with the handy carts you have available! Premises are very well maintained and units are larger than the general population of storage facilities in the neighborhood. Thank you again!

Judith Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Frost  |  First Impressions 
Rating:
5.0

I was treated in a professional manner and Jason was more than helpful. I had a little trouble initially getting my disc lock to work and Jason had no problem coming to help me and all is well !!! I couldn’t ask for anything better.

Jeannie Liefer  |  First Impressions 
Rating:
5.0

We have been very happy about the services we have received by Uhaul. Thank you!

james evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn Jones  |  Overall Experience 
Rating:
5.0

Loved the facility and how well kept it was. We also like the climate control.

Audrey Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LABUD  |  First Impressions 
Rating:
5.0

The lady there was so nice and so helpful she was great.

Gina Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTA YOUNG  |  Overall Experience 
Rating:
5.0

The staff there was amazing and very helpful. I would definitely use them again and recommend them to anyone looking for a storage. They were such great and friendly people

DESERAY MITCHELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrianne Jackson  |  First Impressions 
Rating:
5.0

I’ve used several storage facilities, but this UHaul facility is the best by far. The staff was fantastic and always helpful and knowledgeable. The facility is just spotless; no dust at all. I highly recommend this facility.

Gary Pastoor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Moore  |  First Impressions 
Rating:
5.0

In my opinion staff went above n beyond to make this horrible time in my life a little better to handle. Ty do much for having an awesome staff!!😁

Jennifer Lydon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nichole Bigham  |  First Impressions 
Rating:
5.0

Lori Hansen, God sent

DANNY E WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Taulbee  |  Overall Experience 
Rating:
5.0

U Haul facility and staff were always attentive and helpful. Would highly recommend this facility in the future.

Bert Abrahamzon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elsa Youman  |  First Impressions 
Rating:
5.0

Jason is very nice

jacquelyn nelson  |  First Impressions 
Rating:
5.0

It's hard to find such excellent service! Thank you so much. Everyone was so helpful, friendly, and patient. Moving is such a stressful experience and you all helped to lighten the load.

Melissa Moore  |  First Impressions 
Rating:
5.0

It's hard to find such excellent service! Thank you so much. I've already recommended you to several people. Moving is always stressful. You help to lighten the load.

Melissa Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Sopher  |  First Impressions 
Rating:
5.0

Super friendly employees that made it very easy to complete the move in experience quick and hassle free.

RICHARD STITT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffery Luzader  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corazon Sanchez  |  Overall Experience 
Rating:
5.0

Adrian is excellent and provides top notch customer service.

Earl Nadal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John DuClair  |  First Impressions 
Rating:
5.0

We love Lori she’s the best 😀

Megan Spiegel-Demola  |  Overall Experience 
Rating:
5.0

The manager was amazing! She was incredibly helpful and assisted us with getting our long load into the parking area. She went above and beyond for us.

Marisa Hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosie Aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie Aguilar  |  First Impressions 
Rating:
5.0

Stuff was excellent and the manager was absolutely fabulous to work with. A great team.

GINO ANGELONE  |  Overall Experience 
Rating:
3.0

I am a Active Duty Military Service Member. I paid rent and was charged the entire month. I received military orders and my rent was not prorated. I paid storage rent on 4 August 2020 and moved out on 7 August 2020.

Mehmet Demir  |  Overall Experience 
Rating:
5.0

Accessible location , excellent customer service

RONIN HILAHAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa Garcia  |  Online Move In 
Rating:
5.0

Excellent communication and friendly staff. We’re extremely satisfied with our time here!

Sabrina Saliba  |  Overall Experience 
Rating:
5.0

Laurie Hansen and her employees were always courteous and helpful. When ever someone speaks about moving, boxes, or storage I recommend U-Haul.

Barbara Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Young  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful, professional, and informative. No question was left unanswered. I had called and spoke to Laurie earlier in the day, and when I came in the evening the associate was already informed of my situation. They exhibited excellent communication skills. Thank you guys.

natasha ariza  |  First Impressions 
Rating:
5.0

The staff onsite was very helpful.

Steve Pacini  |  First Impressions 
Rating:
5.0

Great staff

Jode Berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nina Washington  |  Overall Experience 
Rating:
5.0

This was the best experience I have had with customer service. The staff was incredible! I recommend doing everything in person because the staff here will take care of you! They made everything less stressful and it was a smoother experience because of the service they provided at a difficult and challenging time.

kira adams  |  Overall Experience 
Rating:
5.0

Facility has good freeway location. Remote for expanding area with great hours of access. Clean. Secure and staff on duty

Laurie Hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Reif  |  First Impressions 
Rating:
5.0

Very well manage facility. I am very please with all the accommodating solutions during the process of choosing the right unit. Laurie Hansen was extremely helpful.

Diosnel Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Winship  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEEN COLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Newman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANYSE MALDONADO  |  First Impressions 
Rating:
5.0

Young man who assisted me was very polite, professional and helpful.

Louise Moreno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kate Stecher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmine Marof  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Guzzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Akaka  |  Online Move In 
Rating:
5.0

The agent took lots of time to acquaint me to how the system works, which I really appreciated.

Gary Pastoor  |  First Impressions 
Rating:
5.0

Your staff at this facility was always helpful, courteous, kind. We changed our units many times, due to changing needs. These people never complained or acted frustrated, they just helped us accomplish what we needed. Our experience at your facility was all positive. Thanks to your excellent staff for making a stressful time much better.

Karen Whiteman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Altamura  |  Overall Experience 
Rating:
5.0

Everyone I dealt with yesterday were friendly and helpful. Thank you.

Barbara Russell  |  First Impressions 
Rating:
5.0

Jason Jones was absolutely stellar in helping me pick out a storage unit and getting everything processed! In fact, its why I came to this location to rent a truck to move my stuff from storage to my new place. Due to this, any time I need storage or moving supplies, I'll come here, and also refer anyone I know in need as well!

Nicholas Smith  |  Overall Experience 
Rating:
5.0

Laurie is the best!! She is very helpful and friendly. She made my moving experience much better. Thank you!!!!

CHARLES ROBERTSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Tsutsui  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Jorday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Luna  |  First Impressions 
Rating:
5.0

Keep the wonderful job thank you for everything .

Ivan Collazo  |  First Impressions 
Rating:
5.0

ms laurie and aj were so awesome they were so understanding and helpful I really do appreciate the uhaul family vaca valley thank you thank thank you Rahsaan allen and family

Rahsaan Allen  |  Overall Experience 
Rating:
5.0

I loved the facility, so clean, and stuff was very friendly.

Maria Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trisha Burkhart  |  First Impressions 
Rating:
5.0

Great customer service, very clean units and easy access.

Anthony Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHELLE WATSON  |  First Impressions 
Rating:
5.0

I was impressed on how clean everything was. Front desk staff had some issues checking me out with our truck. Because I called day before to confirm spoke to a lady who assured me your location off the 505.. Somebody failed and put our truck drop off at another location. We requested Vaca Valley 1 way truck. We were told no problem.. Poor youngman at desk want to rip his hair out because obviously someone made a complicated mistake he was doing his best to figure it out. Both desk clerks made several attempts to contact their supervisor no response my checkout after a VERY LONG exhausting day took about 40 minutes. Desk clerks truly needed help nobody was avaliable to help them no phone call back no text response. So kudos to the 2 young desk clerks on Saturday Feb 22 at 6pm.. No kudos to Supervisor your manager skills obviously need some polish. They were frustrated 40 minutes long as I was very tired but I thanked them and was very patient because the issue was NOT their fault. So VacaValley UHaul Managment.. Get your crap together and look after helping your staff with ongoing issues. If your physically not avaliable...your a manager make yourself avaliable via phone call. Thats why your a manager and make extra higher pay. I manage business for a corporation I know the frustration for your employees.. They deserve a raise just for seeing the issue thru without verbally losing their minds. Kudos to both of them I hope I get to see them again upon my 2 week stay at Vaca Valley uhaul...Thank You

terri casey  |  First Impressions 
Rating:
5.0

Excellent Customer Service, Laurie is indeed a great Manager at Vaca Valley Storage.

Maria Rodriguez  |  First Impressions 
Rating:
5.0

The facility was very clean and secured. I like the 24/7 access. I would definitely use this place again if I ever need to store excess possessions.

VICTOR VALLERO  |  Overall Experience 
Rating:
5.0

I found Laurie to be very welcoming and professional in getting me signed up and oriented. The facility is super clean, the carts and elevator handy. I'm very happy I selected this U-Haul location.

Doreen Minkwitz  |  First Impressions 
Rating:
5.0

Thank you Lori! I will for sure recommend them!

Maria Santos  |  Overall Experience 
Rating:
5.0

Always friendly, always clean Very fair pricing

SHERI HAMPTON  |  Overall Experience 
Rating:
4.0

Storage facility was clean and well maintained. I definitely felt safe storing my things there. 😊

Ariel Scott  |  First Impressions 
Rating:
3.0

Good

Clemente Torres  |  First Impressions 
Rating:
5.0

Clear on instructions, helpful and speedy customer service and very polite. I was recommend from a coworker and I will continue that recommendation to my next coworker.

Beatriz GuitronGonzalez  |  First Impressions 
Rating:
5.0

I am very impressed with Lauri who helped me during this move. She was very friendly helpful and a professional staff. Your facility/storage is very clean Will definitely recommend.

Teresa Manalastas  |  First Impressions 
Rating:
5.0

My rental experience went very smoothly. The facility is amazing.

robert fracchia  |  First Impressions 
Rating:
5.0

Very helpful!!

john slodyczka  |  First Impressions 
Rating:
4.0

staff very helpful

Elwood Youman  |  First Impressions 
Rating:
4.0

The vacaville location has friendly and helpful employees. The Hawthorne location was horendace. Rude people..VERY UNFRIENDLY, i felt like i was bothering them. They were not at all friendly....

Sharleen Johnston  |  First Impressions 
Rating:
5.0

Fast and helpful service, convenient location, new, clean facility.

Patrick Yosick  |  First Impressions 
Rating:
5.0

From the time I stopped in to get a room, they were very helpful. I would definitely use them again. Front desk very nice. I liked the bug traps in he units.

Michele Ballew  |  Overall Experience 
Rating:
5.0

Very Pleased with Staff & Facility. I Will Definitely Use & Refer U-HAUL Storage again. Thank You!

Rebecca Flores  |  Overall Experience 
Rating:
5.0

Great crew in the morning to handle pickup.

Daniel Wixom  |  First Impressions 
Rating:
5.0

Excellent service!

William McKenzie  |  Overall Experience 
Rating:
5.0

Management has been outstanding! Extremely helpful!

Javier Ysrael  |  First Impressions 
Rating:
5.0

Facility was very accommodating !

Ronald Garner  |  Overall Experience 
Rating:
5.0

Awesome services

Lionel Alvarez  |  Overall Experience 
Rating:
5.0

Mgr Laurie was great very professional thank you

claire brickey  |  First Impressions 
Rating:
5.0

Many available locations.

Eileen Abreu  |  Overall Experience 
Rating:
5.0

The staff was very helpful. They tried everything they could to fix an issue that corporate had caused when we first arrived, and provided good information. Nice facility.

Steven Longino  |  Overall Experience 
Rating:
2.0

I had to go to 3 different locations to finally get my truck, I was assured the worn tire would last, it did not, I was stranded on the roadside for 3 hrs waiting till help showed up.

Chris Castleman  |  First Impressions 
Rating:
5.0

Very Helpful and Polite..

Joel Andrade  |  First Impressions 
Rating:
5.0

NEVER have I SEEN or experienced such a Professional, Excellent & Fantastic Facility for my storage needs than this facility. Words can't express how happy I am to be referred here. Jerome is Why.

Kathy Shifflett  |  First Impressions 
Rating:
5.0

Excellent customer service.

elaine cerveno  |  First Impressions 
Rating:
5.0

Great service

Thomas Nute  |  First Impressions 
Rating:
5.0

Very helpful

Bradley Ezike  |  First Impressions 
Rating:
5.0

Jerome, the manager of this facility was as pleasant and professional as he could be. I enjoyed working with him and can see myself using this facility for all of my future moving/storage needs.

CAROL BREILING  |  Overall Experience 
Rating:
5.0

Phenomenal customer service and assistance!!!

Kelsa West  |  First Impressions 
Rating:
5.0

They're Awesome! Great to do business with them!

sylvia santiago  |  First Impressions 
Rating:
5.0

Brice was awesome

Jason Thompson  |  First Impressions 
Rating:
5.0

The customer service was great, I had no confusion of the processes at this location. Great location, clean, friendly, cool, etc. would recommend to anyone.

Kaleb Brumme  |  First Impressions 
Rating:
5.0

Jerome was welcoming, thorough, not rushed, and provided me with excellent customer service that exceeded any of my experiences with storage facilities in the past and the units were very clean & safe

CAROL BREILING  |  First Impressions 
Rating:
5.0

Jerome was a part of that rating was such friendly and Excellent service.

Henry Cox  |  First Impressions 
Rating:
5.0

From when we left Everett, WA to our arrival in Vacaville, CA we have had an amazing experience with Uhaul. The staff were very friendly and helpful throughout our travels. Thank you again!

Rachel Birchell  |  First Impressions 
Rating:
5.0

Very clean and easy to access.

Todd Fitch  |  Overall Experience 
Rating:
1.0

Rude people over priced and they lock your stuff up. Good luck storing here

Arland Barnes  |  Overall Experience 
Rating:
5.0

I had a good experience and would suggest this place to everyone.

Jim Young  |  First Impressions 
Rating:
5.0

Jerome was exceptionally helpful. Outstanding customer service.

ALLISON IOTT  |  First Impressions 
Rating:
5.0

Great place

Ezra Esquer  |  Overall Experience 
Rating:
5.0

Gerome has been so helpful and incredible during this past 6months that we have used this facility.

Donnell Johnson  |  Overall Experience 
Rating:
5.0

Good storage place

Robin Hamilton  |  Overall Experience 
Rating:
5.0

Didn’t know that you could get a month for free just for renting equipment. Came in very handy since my closing was delayed for 2 weeks & I was able put my stuff in a secure place

Aslam Rehman  |  Overall Experience 
Rating:
5.0

Jerome is very helpful. Great experience.

john wolf  |  Overall Experience 
Rating:
5.0

Thanks

sandy evans  |  Overall Experience 
Rating:
5.0

Very very clean. Helpful staff, my first time ever storing anything and I was pleasantly surprised and pleased with my experience. Would recommend this facility to everyone.

jenny bailey  |  Overall Experience 
Rating:
5.0

If I ever need storage this is the place I would come back to! Everything was perfect, I recmend vaca valley u- haul & storage thank you ljw

Levitra Wong  |  Overall Experience 
Rating:
5.0

nice and clean

Bouwman Enginering  |  Overall Experience 
Rating:
5.0

Professional and. knowledgeable service ..

Joe Carose  |  Overall Experience 
Rating:
5.0

The manager and staff are kind and understanding people. I would definitely recommend this Facility

Melissa Rasmussen  |  Overall Experience 
Rating:
5.0

It was a pleasure dealing with vaca valley u-haul moving & storage thank you

Levitra Wong  |  Reservation 
Rating:
5.0

Very helpful and honest

gerald berggren  |  Overall Experience 
No reviews have been submitted for this location.

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